Write a message on behalf of the community. VKontakte community posts

Hello! Those of you who often visit large groups, where it turns out technical support  users, say MTS, megaphone, TELE 2, etc. about a month ago, they noticed the button "send message" to the community. It is located next to the "join the group" button.

Using the "send message" button, you can contact the administrator (moderator, editor) of the community directly and get a direct answer to the question posed. This is especially important in the sphere where a lot of money is involved - banks, investments, leasing, etc.

So, for example, just asking for advice on your bank card  in the topics and on the wall of the group, you run the risk of running into scammers or getting unskilled help. Therefore, VKontakte developers first tested the response model for users on behalf of communities on the largest VKontakte groups and only then announced it for ordinary usersinvolved in community administration in VK.

Show you how it works this function  on the example of the MTS group. We go into it and under the avatar we see two buttons. We are interested in the option "send message":

By clicking on it you will be taken to a dialogue with the community. In fact, it is no different from correspondence with the same group administrator, the only difference is that you will be shown statistics on the speed of response to requests and you can roughly estimate how long you will have to wait for an answer.

In this group, "The average response time is 1 day."

And here is what your dialogue will look like:

So it looks at the user level, now let's look at the settings from the side of community administration.

In fact, the ability to correspond directly with the community administration is nothing more than an official communication channel or those. support. It is convenient if the community has many moderators, administrators and editors and you do not need to write to everyone to ask a question and wait for one of them to answer first. All you need to do is create a message addressed directly to the community and wait for a response.

For the administration, the ability to respond directly to letters gives great scope for cross-selling, collecting statistics, etc. Since, unlike the same phone call  Here you can immediately see the profile of the person, the city in which he is located, his interests, etc.

All correspondence is fully preserved, which is a huge plus. When using the community response tool, the response is not from specific person, but on behalf of the “brand”, which will allow large companies not to create hundreds of accounts, for conducting non-public dialogue with customers.

As for connecting this option, then you need to go into the community. Click on the "community management" or "page management" button and go to the settings module.

On the “Information” tab, you need to find the “Messages” or “Community Messages” button. By connecting the Messaging service, administrators and editors will be able to receive private messages from users and reply to them on behalf of the community.

The button has a parameter - “off” and “on”.

Select “on” and click on the “save” button located at the bottom of the page. Now the option is activated. You can ask someone from your friends to write to you through the form of a group or public. Then under the community avatar you will see that a new message has appeared:

Clicking on the button will take you to the menu responsible for replying to messages. Here's what it looks like:

The “everyone” tab displays all messages addressed to the community. If you move the mouse cursor and “highlight” the message, you will be able to delete it by clicking on the cross, or mark it as important by clicking on the star on the right.

In the dialogue itself, after solving all problems / user requests, you can mark the dialogue - "mark as answered", thereby closing it to other administrators, moderators, editors will not need to return to it.

In the dialogue viewing mode, you have the opportunity, by clicking on the "action" button, to look at the materials from the dialogue, search the message history and clear the message history:

  Button "actions" and its features

These are the main features provided by the included option to receive messages for communities on the VK.COM website. Have you tested it already? Was it useful or not? Unsubscribe in the comments.

Today I’ll talk about the new interesting feature  "Messages for the VKontakte community"

With its help, any user can write a message to the administrator of the community through private messages, and the administrator, in turn, will respond on behalf of the community.

To enable it, go to the "Community Management". Next, set the switch in the "Community Messages" block to "Enabled". Additionally, you can add separate link  at left column of your VKontakte menu using the "Add to left menu" checkbox. To save the changes below, click the "Save" button.

Now by going into the community, in right column  The "Send message" button should appear. With its help, any user can send a message to the community.

All messages received in this way will be displayed in the community and in the left column.

In the future, communication occurs with the user through "Private Messages", and with the community through "Community Messages".

When you hover over a conversation, correspondence can be added to important or completely deleted. You can make an important message inside the correspondence.

When deleting, you can mark the message as spam or block the user.

Another important feature is the ability to mark messages as answered. Imagine the situation that the user wrote to you, but give an answer in this moment  You can not. It's okay, for this the community has 4 message tabs.

• Important - those messages that you marked in dialogs or inside correspondence;
• Unanswered - those messages that were read, but for some reason you did not give any answer to it;
• Unread - new messages that have not yet been read.

You can reply as a message inside the correspondence to a special icon above the dialogue. Here you can add a message to the "Important".

That's all. Hope for you this opportunity  will be helpful.

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Greetings dear reader! In this note, I will show how to enable messages in a group in social network  - In contact with.

Group messaging is a great implementation feedback  with your subscribers. Your group acts as separate page, that is, all messages sent to the group do not come to the administrator, but to a separate dialogue, into which you can go through the group.

Connecting service Posts, administrators and editors will be able to receive private messages from users and respond to them on behalf of the community.

To enable messages in a group (public) you need to follow a simple instruction!

Step number 2.
  Go to desired groupwhere you are the administrator.

Step number 3.
  To the right of the menu, select - Page Management:

While in the community settings, go a little lower, changing the state of the tinctures item - “Messages” to “Enabled”:

After that, save the settings.

Now by going to home page  groups, you will see two new elements:

The second element is the ability to send a personal message to the group, everyone can do it - he does not have to be subscribers (or members).

That's all for me, I think the inclusion of this feature will be useful for most administrators of large communities!

On the launch of a new service with which users can communicate with the community administration using familiar Dialogs. From today, it is available to all communities!

Include it in your group or public page  can in community management. After that, be prepared to promptly and efficiently respond to users. And the indicators about new messages in the left menu will help you to be as efficient as possible - http://vk.com/wall-2158488_488661

This service is primarily intended to improve the interaction between companies and users: for example, you can use it to book a table in a restaurant or a hotel room, consult about buying a car, or order food at home. All this can now be done using VKontakte in the interface familiar to everyone, forgetting about the tedious expectations on the phone line and other ways of communicating with company representatives.

Entertainment and information communities can also come up with their own methods of using this service. For example, you can contact the winners of contests, communicate with advertisers, collect user-generated content, receive feedback about it, or simply get to know your audience more closely through personal communication.

The button for sending a message is under the community avatar, and if it is not there, administrators decided not to connect the service. You can also leave a message with mobile version  site and from all official customers of the social network for smartphones. During testing of the new service, half of the messages to the communities were sent from mobile devices.

In the desktop version of the site, in the message writing window, you will see the approximate response time, which is calculated automatically based on how quickly the administrators answered earlier. In the first days after the inclusion of messages in the community, this indicator may not be.

Community messaging features

You will never miss the context of the dialogue with your client: VKontakte stores correspondence with each person who contacted you. The innovation also allows brands to abandon the creation of special profilesthat were used earlier to conduct non-public dialogs. When using the tool, all dialogs occur on behalf of the brand community - regardless of which administrator or page editor participates in it. In addition, VKontakte will tell you which manager is responding to a particular message right now, as well as which of the company's employees have already communicated with the user before.

Using messages for communities when working with your customers, you can not worry about the security of users' personal data: VKontakte supports modern hTTPS protocol, which excludes the transfer of data to third parties. You can also completely eliminate any force majeure circumstances with 2-step verification, which is activated in the settings of each manager’s account. In addition, new tool  designed to solve the problem of fake support accounts that were engaged in fraud by tricking users into asking for their personal data, and also allow companies to refuse to create special accounts that were previously used to conduct non-public dialogue with customers.