How to add a person in the Instagram comments. What you need to respond to the specific person on Instagram with a PC

Unfortunately, this does not happen very often in everyday business life. What matters is how to get him out of the way. Come to the customer with a solution. Perhaps you can also offer a little compensation. If the user is satisfied with the solution to the problem, he may want to review his rating or publicly express his opinion.

Especially if it’s not standard problem"It might be better to continue the conversation through other channels. There you can really understand in detail and clarify the problems. If necessary, verify that the customer service customer is calling the customer. You do not need to put up with any verbal breakdown. With hateful comments and insults, you should clearly show the limit. Remind users of an objective and respectful tone and direct you to your network etiquette.

If the person does not adhere to this, delete their contents, if necessary, and block the user. Locking should always be the last option, and only for violent insults and false accusations. Keep in mind that Internet censorship is not well accepted and is best indicated when deleting content.

It is unlikely that somewhere the whiners are so beautifully aimed as in the "world". Get experience and learn from mistakes. The practice of processing unloved comments is paid. Do not personally criticize or become objective. And at the next troll signal, remember: humor helps. One of the biggest fears of many companies included in social networks is, of course, the fear of negative reactions. “Negative comments harm my company,” we hear repeatedly in discussions with companies. And we can well understand these fears.

How fast is an avalanche of negative comments or even complaints about a company roll if something goes wrong? An open message on network 0 is already a problem for many companies. From monologue to dialogue, from advertising to genuine exchange. But really open message  also includes negative reactions.

Criticism as an opportunity in a social network

Indeed, open communication on a social network does not mean that negative reactions can be called criticism, but an opportunity to see it! Many companies delete comments or entire fan pages when negative comments arise. Others react sarcastically, sometimes even offended or angry. If the company does not respond to criticism or negative reactions or even fails, the customer’s response is a real opportunity for the company. Comments should be considered as an offer to improve communication with customers or as a valuable contribution to improving your own proposal, rather than offending your head in the sand.

How else do you so mercilessly open and honest opinions of your customers. Or find out why some people are no longer customers or do not want to become one of them. Negative comments should not be ignored or even deleted - this heats the discussion only additionally! Control the discussion through intervention.

Therefore, the reaction should not arise in the form of rebuttals or objections. Businesses must listen, think and respond. Only then does a true dialogue arise, and behind the client’s initial complaint can one get closer to the essence of the problem and, ideally, even solve it. Then it would be possible to turn a negative reaction into a positive one - an ideal case of communication in a social network. Openness and transparency are also one of the most important. keywords  in communication. Mistakes happen and are human - therefore the company can easily recognize them.

Stay calm with chronic whales and spammers

The sharpness of comments usually decreases significantly as soon as customers feel that they are really listening to you. In this case, most people use natural and educated manners, which are also used in ordinary conversations. Of course, there will always be eternal whiners and complainers who do not have a real problem. Here, other clients can also be calmly shown in a conversation that this is not real serious criticism and really unconstructive and offensive comments  can also be removed with a clear conscience.

You should not interact with these grumbling Internet users. You think that you are right in any case, always and at any time. Their criticism is mostly destructive and does not correspond to trifles, it is also part of their right - consider “trolls”. “Ignore and keep calm” is the motto here. Remove this spam comment from your blog or set up your blog so that comments are first released.

Even the first content should cause minor headaches: the profile and current contributions - with some differences, depending on the platform - with a small multiplication table for marketing. This means that other manners than industry elders are used for marketing advertising or dialogue. It goes  about the delicate balance between the slang of each platform and the tonality that characterizes the company. This can be developed relatively quickly in regular contributions, but the art begins with a real online dialogue.

Enjoying Confrontation - A Community Necessity

Full potential social networks  benefits those who are interested and interested. Users also expect companies to comment on frequently posted posts in good mood. But it is possible and necessary to work independently and step by step.

Insolent triumph, creativity too - this is trustworthy

In your own area, you can also check what effect comments are in the messages. And a lot depends on whether the significance of the news, the placement of the product, or rather the image in the spotlight. In the comments, editorial posts with melee. Naughty users can get rid of them.

The balance so far: more than 000 like it. Therefore, we can watch and publish again and again. In addition, our enhanced update profile will be even more personal. From now on, there is an archive for our stories. Now your stories will automatically be archived in your profile. Therefore, you can watch them again and again, publish on your profile and download the story again.

To get into your archive, simply click on the “Archive” button in your profile. Here you can switch between your mail archive and history archive. You can also disable the archive function. Thus, stories are no longer automatically saved.

Now you can also save stories as highlights in your profile or combine several stories into one of them and publish them in your profile. Select your story from the archive as a highlight, which means that new button in your profile on the left and place it, it is displayed as a circle icon on your profile. If someone clicks on it, your storyline takes place. You can also name your highlights or change the image. This will make your profile even more personal.

Update: With this new feature, your friends can now vote in your story.

Quite simple with a sticker. They are added in the same way as before the place or time of the story, you can place it anywhere. This gives followers the opportunity to vote directly by clicking on the answer. Only when someone participated in your survey, this person can see which answer is most chosen. This survey can be formulated in a very specific way and choose very personal answer options.

Survey Results: How to Get It

To view the survey results, simply browse the list of all subscribers who viewed the survey. It will not only show how many times each answer option has been agreed, but also who participated and who chose which option. Even if it does not replace the like, we find that new feature  really mega. In the end, you always want to receive feedback about what you publish.

For better or worse, this is an open question. Now you can take a picture and use the original image as a sticker or as the screen back and forth. You activate the filter trafficjust by opening your mouth - you can already jump down the street. Together with your friends, you can watch the rainbow appear in front of your eyes.

With the sleep mask filter, you can switch between day and night with a nod of your head - an extensive yawning is required for a yawning additional effect. These new display features will help you better know your current environment, your favorite city, etc. And also get even more tips and information about your own interests.

A prerequisite for this is that you have activated your location. If you search for a specific location using the search function, in this case the “Location Stories” that match your search entry will also be displayed in the storyline above. Or you will see “hashtag stories” in your search. For example, if you are looking for a specific hashtag, you will see a story at the top that was associated with your regular hashtag. Both new types of story disappear, as do previous storiesin 24 hours.

Do you really need the same thing on all platforms? The possibilities are not so exciting yet. You cannot just tag hashtags in the text, open stories if you are looking for a hashtag, but you can also insert it as a sticker. This way you can create very cool effects! Of course, there are always functions that are copied by others. However, we would like the creators to come up with something new too! But in fact, applications just do it the way that we use and want to use them in different ways.

Maybe it will come to the creators soon. Now you can share up to ten photos and videos with your followers in one album at once. Each of them can be equipped with a filter and can be individually lysed. Finally, you do not need to publish each holiday photo separately, but you can create a relaxed album for your followers. Contributions have a common signature and are currently only available in quadratic form. Over the next week, a new feature will be released for everyone!