Why doesn't the computer see iPhone 4s via USB? Restart Apple Mobile Device Service
Hi all!
After I wrote several lessons about the iPhone, I began to get asked the following question more and more often: Sergey, why doesn’t the computer see the iPhone?. It’s one thing when you were asked about it once, but another thing when this question comes up regularly! I decided to look into this issue and, as it turned out, the reasons for this may be very different and, naturally, the approach to solving this problem may also be different.
I have collected 10 tips that I want to tell you about here. Let's get down to business right away!
Reinstall drivers on USB
One proven way to solve this problem is to reinstall USB drivers for iPhone. We need through device Manager remove them and then reinstall them.
First of all with via USB connect the cable to your iPhone computer. Next, go to Properties of the Computer section and open device Manager.
In the window that opens, find the USB Controllers section or it may also be a section Portable devices. Open it and look for Apple Mobile Device USB. You need to click on it right click mouse and select Delete.
In the confirmation window, check the box " Remove driver programs for this device" and click OK.
Old, bad, no required driver will be deleted!
Now disconnect from computer USB iPhone cable and plug it in again. The driver will be installed again, as indicated by the following window:
Also on the iPhone we should be asked for permission to give the computer access to photos and videos. Naturally, click Allow.
In most cases, when the computer does not see the iPhone, this method will solve the problem. But if this doesn't help you, then let's try other tips!
Update chipset drivers (USB)
Every computer has a motherboard and chipsets installed on it. So these chipsets are responsible for connecting to the computer various devices. For normal operation Chipsets also need drivers. In some cases, drivers begin to work unstably. Most often this can happen if from some.
It happens that the computer not only does not see the iPhone, it cannot detect any other phones or flash drives at all. I have just the same old Windows that's what happened. Updating the drivers for the chipset helped.
What to do in this situation?
First option. First, open the website http://devid.info/ru and click on green button Download to download the DevID agend program, for quick installation and driver updates.
When installing, uncheck the boxes to avoid installing unnecessary ones.
After starting the program, you can click Start Search and the program will scan the equipment and offer to update old drivers.
It's good if it happens latest version drivers for the chipset. In this case, it will be updated. But if not, then try the following steps.
1.2 Download and install the chipset
The second option is to download the drivers yourself and install them. Depending on your motherboard, it could be an Intel chipset or an AMD chipset. Let's look at the installation using chipsets from Intel as an example.
On the official Intel website, at this link: https://downloadcenter.intel.com you can download the program for chipsets. Click blue button Chipset.
1.3 Auto-selection Intel drivers
Third option. You can also have Intel select the drivers needed for our system. For this they have on their website special utility, which will scan our equipment and install the necessary programs.
Click "Trust this computer"
Please note that when we connect our phone to the computer, a request appears on the screen where we must allow access to settings and data. Just click Trust.
Connect to another USB connector
Try changing USB connector. Especially if you insert the cable from the iPhone to the connectors on the front panel system unit. Try connecting the cable to one of those connectors on the back of the system unit. These connectors are directly soldered into motherboard, and they work as cool as possible!
Reinstall iTunes
I hope you know that in order to fully manage your iPhone on a computer, we need iTunes programs for Windows. If it doesn't work well for you, you need to reinstall it. Or you can just update.
Download the latest version and install over the old one. The program will be updated.
Restart Apple Mobile Device Service
Before performing this step, be sure to disconnect your iPhone from your computer and close iTunes. Now we need to restart Apple services. Because you never know, they suddenly become stupid.
Open the search bar by pressing the hot keys WIN+Q and enter Services in the search bar.
We launch the found program and find the Apple Mobile Device Service. Let's open it double click mice.
We stop the service.
Now you need to make sure that the startup type is Automatic and then restart this service.
Open the computer section and find the iPhone
After iTunes updates and restarting the Apple service, the computer should definitely now see the iPhone. Open the Computer section and find your phone here.
In my case it is at the very top, but yours may be at the bottom. Be careful, what if the computer sees the iPhone, but you’re just not paying attention to it here!
Connect iPhone to another computer
If you connect your iPhone to another computer, you will immediately be able to understand where to dig next. If another computer sees the iPhone, then the problem is most likely on the side of your computer, which does not see the phone. If other computers or laptops don’t see the iPhone, then there’s definitely something wrong with the USB cable or with the phone itself! To be on the safe side, I would connect the phone to two different computers, on which different systems are installed.
Breaking
If none of the methods described above solved the problem and the laptop or computer still does not see the iPhone, then something has broken in the device itself. I think that the power connector into which the cable is inserted has simply failed.
Try, test and I hope everything works out for you.
For synchronization iPhone data with another computer or iOS device, iTunes is required. Sometimes errors may appear during the process, and the device does not appear in the list of available ones. Next, we will explain in detail why the iPhone does not connect to the computer via USB and what to do to fix the problem.
Possible problems
If, after connecting the iPhone to the computer (Windows, macOS), the smartphone does not appear in iTunes or the list of devices, then there may be several reasons for this. Let's look at the main problems and ways to solve them:
- The old one is installed on the computer iTunes version. Try downloading updates through the settings or completely reinstall the program (the distribution is available on the official website).
- The version of the operating system installed on the computer does not meet the program requirements. If you are using OS X, check for updates and download them if necessary. Remember that iTunes is only available for Windows and macOS.
- Lack of drivers. If charging in progress, then the smartphone is detected by the device, but cannot synchronize with the program. Make sure you have everything installed on your PC or Mac necessary drivers(Apple Mobile Device and others). They are downloaded automatically the first time iPhone connection to the computer. If necessary, download them from the official Apple website.
- Faulty connector, cable. If the computer no longer sees the smartphone, then the reason may be a clogged or faulty USB connector on PC or iPhone. Try using a different cable (only the original one).
- The presence of viruses on your computer or smartphone. Conduct a full system scan and eliminate possible threats. After that, try reconnecting your iPhone to your PC.
Sometimes the connection is invisible to the computer due to installed antivirus software or other security monitoring programs blocking the connection. Try temporarily disabling them and only then try synchronizing data again.
Connecting iPhone to computer via USB
If you want to view from your computer the files stored on iPhone files, create a backup copy or perform other actions, then connect it to your computer via USB. Procedure:
- Take the original cable from the iPhone and use it to connect the device and PC.
- Wait automatic installation drivers. If necessary, download them from the official website or using third-party software.
- Launch iTunes. If you do not have the program, then download the distribution kit (available for Windows and macOS).
- Wait until the iPhone icon appears in iTunes and the device appears in the list of available ones. After this, a green check mark will appear in the tray.
- Go to the Review tab to get detailed information about your smartphone.
After this you will be able to create backups, reset the device to factory settings, and perform other actions. After connecting your iPhone via USB, you can synchronize data via Wi-Fi.
For normal data synchronization between your computer and smartphone, download and install updates for iOS on time. You can check availability through the settings.
Reinstalling drivers
If you are confident in the integrity of the cable and connector, but the computer does not detect the connected device, then most likely the synchronization problem is due to a driver malfunction. Disconnect everything from the PC iOS devices and follow these steps to reinstall them:
- On a Windows computer. Open Device Manager and look for " Portable devices" A list of available drivers will appear. Right-click on “Apple Mobile Device Driver” and select “Update”. If this does not help, then completely remove the driver.
- On a MacBook. Connect your iPhone and unlock your device. On your computer, go to the Apple menu. Here, find the “System Information” section. On the left side of the window that opens, find the “USB” item. You will then see available third-party software on the right. Remove it.
iPhone drivers will be reinstalled on your computer automatically using iTunes. If this does not help, then you can do this through third party software. For example, copytrans drivers installer.
The computer does not see the iPhone via USB, but is charging
If, when you connect your iPhone to your computer, the smartphone charges, but does not appear in iTunes or the list of available devices, then try the following:
- Disconnect the device and reinstall the drivers. To do this, completely remove all Apple programs (including iTunes) from your computer. This can be done through the Add or Remove Programs utility. After that, download them from the official website.
- Remove temporary Apple files Mobile Device from the Roaming and AppData folders.
- Try connecting your iPhone via a different USB connector, using a different cable (only the original one).
Sometimes the problem may be a clogged or faulty connector. Try gently cleaning it with a brush or blowing it with air.
iPhone won't charge from USB computer
If the computer does not recognize the device and the iPhone does not charge, then most likely the problem is a faulty USB cable. Try using a different cord or connecting your smartphone to another Windows PC or MacBook. Other recommendations:
- Make sure your computer is running and not in sleep or hibernation mode.
- Try connecting the device to another computer, laptop, or use a USB 3.0 connector.
- If an error message appears with the text “Device not supported,” then the problem may be a faulty smartphone cable. Then it will not be possible to eliminate it programmatically.
If the device is not recognized by the computer even when using other USB cables, try contacting service center. Most likely, your iPhone needs to replace a cable or other faulty component.
Although modern devices on iOS they can easily do without a computer; there are scenarios in which you still have to turn to it. It is quite logical that at the intersection of technologies certain rough edges may arise, and it is precisely these issues that we will try to understand in this material.
One of the common problems with iTunes is the inability to detect the connected device. There may be several reasons for this, but often a failure occurs in the trusted connection mechanism, when keys are saved on both gadgets for subsequent authorization. By default, the “Trust this computer” request should appear the next time you connect, but recently the author encountered the exact opposite situation, when after a negative response from the user the request was not repeated. The problem, as expected, can be solved in a few simple steps.
Let's start, as expected, with the “native” environment for iOS and iTunes - the OS X operating system. Of course, due to software and hardware integration, problems arise here less often, but no one is immune from accidents. So, if your iPhone stubbornly refuses to trust your Mac, you can try clearing the contents of a special system directory Lockdown. To do this, disconnect the iOS device from the computer and execute the key combination [ cmd]+[shift]+ [G] (or select Go to Folder from the Go menu in the OS X menu bar) and go to /var/db/lockdown/. In the window that opens, you will see one or more (depending on the number of synchronized devices) certificate files that need to be deleted.
After that, we connect the gadget and answer the question about trusting the computer in the affirmative. The device should now be detected by the system.
For Windows OS, the “perseverance” of which your humble servant encountered, the essence of the procedure remains the same. The only difference here, besides the different location of the “culprit”, is the need to display hidden files and folders. To do this, open the Control Panel from the “Start” menu and go to the “Folder Options” section, where on the “View” tab we select the option of the same name. As for the address, it varies for different versions Windows.
Windows XP: C:\Documents and Settings\All Users\Application Data\Apple\Lockdown
Windows 7, Windows 8, Windows 10: C:\ProgramData\Apple\Lockdown
If the above manipulations do not solve the problem, there are more options for the Microsoft OS. the hard way associated with the mobile device driver and described YouTube user with the nickname STOK SHOK.
We hope these tips will help your gadgets find mutual language. As usual, don’t forget to look where you can ask a question regarding the use of Apple technology, send screenshots
Readers often contact us with various questions about solving any problems related to mobile devices And software. One of the most popular: “ iTunes doesn't see iPhone, what should I do?".
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You can find a working way out of this situation on the Internet, but you have to fight your way through the mountains various information. In this article we decided to combine everything possible ways solutions and figure out why, after all, " iTunes doesn't see iPhone«.
iTunes is often scary iPhone users, iPad and iPod touch. The program seems confusing, complex and extremely inconvenient. It also throws out various pearls. Either the music is not synchronized correctly, or the applications have disappeared somewhere, or even iTunes cannot detect the iPhone (iPad or iPod Touch).
There is no need to despair (and switch to Android), there will always be solutions to the problem. If iTunes does not see the iPhone, check the functionality:
- Software. Reinstall iTunes by downloading latest version.
- Cables. Try using a different cable.
- Computer. iTunes does not recognize iPhone due to a glitch Apple work Mobile Device. Another computer may help resolve the problem.
- USB ports. Often the problem lies in the USB port. Try using the connector on the back of the system unit.
If all standard methods didn’t help, then it’s time to take on the heavy artillery.
Doesn't see because he doesn't trust
iPhone or iPad are completely self-sufficient, standalone devices, however, they still have to be connected to a computer from time to time to transfer large volumes data, software installation, etc. In this case, sometimes a device synchronization problem arises, which can often be solved using the methods described below.
ON THIS TOPIC:
We will talk about trusted computers, or rather, those installed on them. operating systems. When connecting an iPhone or iPad to a new computer for the first time (or after reinstalling the OS on an old one), the user receives the request “Trust this computer?” and must answer yes to access settings and content on your mobile device.
If you reject the request, then a synchronization problem may arise in the future., and to solve it you will need to use the instructions below.
On Mac
So, to get a second request and “start trusting” your Mac computer, you need to select command line menu " Transition —> Go to folder"(or use the keyboard shortcut " ⌘Cmd + ⇧Shift + G«),
and then go to the address /var/db/lockdown and delete all existing this catalog certificates.
On Windows XP, 7, 8, 10
In the case of Windows OS, you will also need to delete the contents of the Lockdown directory. To do this you will need to enable display hidden folders and files ( Start —> Control Panel —> Folders settings),
and then go to the address C:\ProgramData\Apple\Lockdown(for Windows 7, 8, 10) or C:\Documents and Settings\All Users\Application Data\Apple\Lockdown
If deleting certificates from a Windows PC does not solve the problem, you will have to use a more complex method:
1 . Right-click on the shortcut " Computer", select " Properties" and find " device Manager«;
2 . In chapter " USB controllers» right-click to call context menu point " Apple Mobile Device USB Driver" and click " Update drivers...«;
4 . In the window that appears, click “ Review" and go to the directory C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers, where we are interested in a file called " usbaapl“, which is what needs to be installed.
If none of the methods described above helped solve the problem, then probably the cause does not lie in obtaining a trust status for of this computer. Try this:
iTunes doesn't see iPhone or other Apple device in Microsoft Windows XP
1
. Close iTunes after disconnecting your device;
2
. Go to Start -> Execute and enter in the window that appears services.msc or open Services In chapter Administration Control panels;
3
. Find an item Apple Mobile Device and in the next window click on Stop;
4
. After stopping in the same window, click on Launch;
5
. After restart iTunes services will be ready to work with your device.
Although the iPhone and iPad can completely do without a computer, there are situations when one may be needed. Well, since Apple technology It is also not ideal and may have errors, one of which I will try to help you solve.
One of the popular ones is when The computer does not see the iPhone. There can be many reasons for this, but most often the cause of this error is: retained keys from past connections. Usually, every time you connect, the question “Trust this computer” should appear or not, but it happens that it does not appear. This problem can be solved in a few simple steps.
macOS computer doesn't see iPhone or iPad
I’ll start with the “native” Mac computer for iPhone and iPad macOS based. Naturally, due to the fact that this is one “family”, users are less likely to have a problem when the computer does not see the iPhone. But such cases still happen.
So, if your iPhone stubbornly refuses to see Mac computer, try cleaning the contents with a special system folder— Lockdown. To do this, follow my steps:
Step 2. Log into the program Finder and simultaneously press the cmd + shift + G buttons
In the window that appears, enter /var/db/lockdown and click the go button.
Step 3. You will find yourself in a folder with certificates of all devices ever connected to your Mac; you need to delete them
Step 4. Press the cmd +a buttons simultaneously and move the selected files to the trash using the button "Move to cart" or simple drag and drop
After that, connect the iPhone to the computer and when asked whether to trust it or not, answer trust. Your Mac will now be able to see your iPhone normally.
Windows 7, 8 or 10 computer does not see iPhone
Step 1. Disconnect all devices from the computer and close iTunes program
Step 2. Press the Ctrl + Esc buttons at the same time
Step 3. Click on the magnifying glass icon or search field and enter %ProgramData% in the field and press Return
Step 4: Double-click the Apple folder
Step 5. On Lockdown folder right-click and select “Delete”
Step 6: Restart your computer and iPhone. If you don't do this, you might get error 0xE80003.
Update drivers for iPhone on Windows 7, 8 or 10
If the above method did not help, for Windows 7, 8 or 10 there is another way to solve the problem when the computer does not see the iPhone, but it is more difficult. You need to install drivers on your iPhone.
Step 1: Go to Control Panel on Windows 7, 8 or 10 and select Device Manager
Step 2. In the list, select the section “Universal Serial Controllers” USB bus"and find the driver Apple Mobile Device USB Driver
Step 3. Right-click on it and select “Update Driver”
Step 4. Now select “Browse this computer for drivers” and “Select a driver from the list of already installed drivers”
Step 5. Select "Have from disk" and specify the folder C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers, in the folder select usbaapl and click "Open"
Step 7. Now you can open iTunes and check whether it sees the device or not, if not, try restarting your computer.
Conclusion
I wish that my advice will help you solve the problem when your computer does not see your iPhone or iPad. I advise you to regularly visit my section, you will learn a lot of new things and help your friends solve problems with their devices.