Information on the topic of netiquette. Trolling

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People followed the rules of etiquette long before the advent of computers. Standards of behavior help to adequately present one’s personality and opinion, conduct a conversation in the form of a polite dialogue, respect other people’s understanding of the topic, and maintain a healthy “microclimate” in communication.

Some people think that with the advent of computer technology and network communication, one can forget about the norms of ethical behavior just because there are strangers sitting on the other side of the screen whom one will not have to meet. This position is unacceptable, because etiquette does not complicate life, but makes it easier. Therefore, there are certain rules online that polite people must follow.

Communication should take place without emotions

You can't give in to your emotions every minute. When communicating with a stranger, you should remember that he is real, but does not see or hear his opponent, but only reads the text. It is better to write clear statements without provocation and hatred, otherwise you can provoke retaliatory anger and ruin your mood for a long time.

It should be remembered that every word is recorded and does not disappear anywhere; it can significantly harm both the other person and you.

It is better to discuss any topic politely, try to understand the interlocutor and calmly convey your position.

Standards of conduct online and in real life

In the real world, absolute freedom of behavior is not allowed; people are afraid of judgment from others, or punishment for misdeeds. It is not easy to catch a violator on the Internet. But this does not exempt him from moral responsibility. We must remember that there is a living person on the other side of the screen, and you need to communicate with him in the same way as with people in real society. If you have problems with etiquette, you should think about how you would act in everyday life, looking your interlocutor in the eyes.

Behavioral norms in thematic groups

When using the Internet for group communication, you should remember which group you are in. In a conference with the theme of television programs, it is quite normal to use rumors and gossip, but invading the scientific environment with them is impermissible. Finding yourself in a new thematic group, you should look around, understand what is happening, and only then enter into a discussion.

Priceless time

When communicating in cyberspace, it is necessary to understand the value of each of us’s time. Don't send thoughtless messages via email or conference calls. The sending process takes time, the channel bandwidth is limited.

You should consider whether this message is necessary; if it is possible to abstain, it is better to do so.

Personality assessment

You can communicate online without introducing yourself. No one knows what the interlocutor looks like; personality is assessed based on the texts presented. You should write correctly, not idle talk, messages must be important and weighty, facts must only be verified.

Helping people

There are answers to many questions on the Internet. If someone asked a question to which you know the answer, you definitely need to help the person. Help is a noble cause. When asking a question, you can exchange remarks via email, then collect them, summarize them and send them general message to the conference. The information will be useful to other users.

Private correspondence

It is unethical to intrude on private correspondence, read or write remarks for others. Under no circumstances should you forward someone else's correspondence to other people.

The ability to forgive

The network is overflowing with messages from both literate and poorly educated people of different age categories and different perceptions of the world. You should be tolerant and forgive people for stupid questions, long answers, and even complete absence logic in judgments. You should answer only with the aim of helping, not judging.

Delicate humor

If you don’t know your interlocutor well, you should carefully introduce humor or irony into your messages. When developing relationships, it is better to delicately touch on popular topics in order to find out the range of interests of the opponent.

Flooding or attracting attention

Flood – meaningless messages, for example: “Cool! ", "Tough! " Some people need them to get attention. This only seems harmless, but in fact flooders, with their stream of unethical statements, are capable of disrupting the conference.

Flames. Provoking conflict

Emotional remarks, regardless of the opinions of other participants in communication, are called flames. They provoke the interlocutor and can bring excitement to the conversation, but if they cross a certain line, a conflict arises. Misunderstandings and mutual insults begin.

As a rule, several interlocutors participate in such a communication environment, but it is they who destroy the peaceful process of the conference.

Flaming is similar to flooding, only it is more aggressive.

Offtopic. Theme presence

The term means going beyond the topic. If the conference has a specific topic, you should not contradict it with pointless messages. This behavior violates ethical standards and can be stopped by moderators.

Trolling. Provocative messages

People who do this hardly think about etiquette. Cynical, rude, provocative messages are thrown in in order to antagonize the participants in the conversation and destroy communication. By annoying society, trolls derive pleasure from their own importance. You should not indulge them and enter into such a discussion.

Smileys. How to use

Funny images for text messages carry an emotional tone. Often sites provide their own samples, but you need to use them in moderation. Overloading messages with emoticons can distract from the content of the conversation.

Literacy

You should re-read your messages before sending them. The letter is easy to read without errors. There are enough programs on the Internet that can help with this. Competent text is a sign of respect for your interlocutor.

It is not so easy to compose a competent letter so that the interlocutor would be willing to respond to it. There are basic concepts of behavioral norms when communicating via email:

First, you should introduce yourself and provide your general information. This is enough to start a correspondence. They treat anonymous correspondents with caution, often without reading them, and send their messages to spam.
It is better to indicate the subject of the letter and succinctly highlight the main thing in order to attract attention.
It is necessary to think carefully about the content of the text, remove errors and unnecessary phrases. You should break the letter into meaningful paragraphs to make it easier to read. You should not send a message in large volume, as it may be inconvenient to read; it is better to use succinct and accurate information.

In personal communication, a conversational style is allowed.
During active correspondence, you can save the original text and several thematically understandable letters.
At the end of the text there is a laconic signature, which consists of the name and contact information. The census taker must know who he is communicating with and how that person can be contacted.
You cannot forward someone else's message without the consent of the author.

Since people exist in society, they are all obliged to comply with the norms of social behavior. Etiquette rules can be worn general character, and also vary depending on the communicative situation, therefore, they distinguish, for example, table etiquette, business etiquette, diplomatic etiquette, etc. In recent years, this list has been supplemented by the new kind - netiquette, or netiquette. His appearance was dictated by urgent need. After all, Internet users today are great amount people, and not all of them have an idea of how to behave correctly when communicating online.

Why do we need netiquette rules?

Online etiquette rules essentially have the same goal as regular etiquette rules: they help people achieve mutual understanding and ensure safe communication. The impersonality of a network communicative act makes users forget that they are not dealing with a machine, but with living people. Establishing a strong contact with an interlocutor whom we neither see nor hear is quite difficult. And netiquette is a set of recommendations that are designed to help solve this problem. In addition, following the rules of netiquette makes it possible to safely avoid the machinations of virtual scammers, keeping your wallet and your nerve cells intact.

10 Basic Rules of Netiquette

Be polite, even if the communication is not in real time. After all, in any case, you are in contact with people who are simply on the other side of the screen.
Do not forget about the mandatory formulas of greeting, farewell, address, expression of gratitude, etc.
Pay attention to the communication situation, for example, in a network chat where people are just going to chat, you can behave more freely, but during a network thematic conference you should be more restrained, etc.
Avoid idle talk and try not to waste your interlocutor’s time.
Do not rush to destroy the aura of anonymity when communicating with strangers; let people judge you not by your appearance and manner of dressing, but by the breadth of your horizons, level of literacy, sense of humor, etc.
Proofread and edit your messages and emails before sending, and do not send nonsense or illiterate text to your interlocutor.
Don't stoop to rude insults. Politeness is appropriate even when your opponent turns out to be an outright boor.
Do not refuse help, unless, of course, you are asked to send money to unknown number or something like that. You can help with advice, send a link to the right resource, answer a question, give advice.
Do not try to lecture your interlocutor or “pressure” him morally.
Be lenient towards the mistakes of others; you can easily turn a blind eye to unintentional mistakes in phrases. No one can be perfect, we are all only human.

Social Media Etiquette Rules

Social networks are incredibly popular today, and therefore they could not help but be affected by netiquette and the basic rules of communication on social networks are generally similar to the general rules of netiquette. But there are also special recommendations. For example, to avoid confusion, it is best to use a simple name or your real first and last name as a nickname, as well as your photo for your avatar. But provide information about yourself that is of a purely personal nature - telephone number, address, passport details, etc. – interlocutors on the Internet should not do so, so that there is no risk of being deceived by scammers. You should not continue communicating with a user who seems suspicious or inappropriate to you. You can blacklist it or report it to the administrators.

And passions rage across the networks,

And a friend introduces a friend to black...

And to avoid misfortune,

A man once decided:

It is desirable and even necessary

To appear on the Internet

Well, at least some etiquette...

Leonid Ivonin “Netiquette” according to A.S. Pushkin

Netiquette- rules of behavior, communication on the Internet, traditions and culture of the Internet community, which the majority adheres to. This concept appeared in the mid-80s of the 20th century in the echo conferences of the FIDO network. Netiquette is simple rules that were invented by people who communicate a lot with each other via the Internet. It is needed so that everyone - both experienced users and beginners - can communicate with each other equally comfortably. Most of the rules are not of any special nature, but simply represent a repetition of the rules of good manners accepted in society as a whole.

Some rules

1.Remember that you are talking to a person

When communicating on the Internet, never forget about the main principle of netiquette: there are real people everywhere on the Internet. Always put yourself in the shoes of the person you are talking to and follow the golden rule - “Do not do to others what you do not want to receive from them yourself.” When defending your point of view, do not insult others.

When communicating online, you only deal with a computer screen. You cannot gesture, change your tone, and your facial expression does not play any role. Words are all that your interlocutor and you see. Therefore, it is very easy to make a mistake in interpreting the words of your interlocutor. And, unfortunately, forget that your recipient is also a person with his own feelings and habits.

We offer a useful test for those who intend to send a message to someone. Ask yourself: “Would I say the same thing to his/her face?” If in doubt, double-check your text. Repeat until you can firmly say, “Yes.”

2.Adhere to the same standards of behavior as in real life

In real life, most of us obey laws, sometimes because of restrictions, sometimes because of fear of being caught. In the virtual space, the chances of being caught are relatively small. People sometimes forget that there is a real person “behind the screen”, and they think that the rules of behavior on the Internet are not as strict as in real life.

This misconception is understandable, but it is still a misconception. Standards of behavior may differ in different parts of the virtual space, however, they are no softer than in real life.

Maintain communication ethics. Don't believe anyone who says, "The whole ethics here is what you set for yourself." If you encounter an ethical problem in cyberspace, think about what you would do in real life. Most likely, you will quickly find a solution.

3.Don't get involved in conflicts and don't allow them to happen

Does netiquette prohibit flames? Not really. Flames are an old tradition of the Internet. Flames can be fun for both writers and readers. And the recipients of flames often deserve them.

But netiquette is against flames that escalate into wars - a series of angry messages exchanged, as a rule, by two or three participants in the discussion. Such wars can literally take over the conference and destroy the friendly atmosphere. This is unfair to other conference readers. And very soon people who are not participating in the discussion get tired of conflicts. In fact, an unacceptable monopolization of resources occurs.

4.Learn to forgive others for their mistakes.

Everyone was a newbie once. Therefore, when someone makes a mistake - be it a typo in a word, a careless flame, stupid question or an unreasonably long answer - be lenient about it. Even if your hands are itching to answer, think twice. Just because you have good manners doesn't mean you have a license to teach those manners to everyone else. If you decide to draw the user’s attention to his/her mistake, do it correctly and preferably not in a conference, but in a private letter. Give people the benefit of the doubt. And don't be arrogant and arrogant. As you know, corrections in the text often also contain grammatical errors;

Bottom line

Remember that the Internet is a public place, and try to behave online as you would behave in real life. Responsibility for words and actions on the Internet may be less, but this does not mean that you will be able to commit offenses and irritate other users with complete impunity.

If possible, follow the above recommendations, but do not forget that each of the network associations, each specialized site can interpret the above network rules in its own way, or even ignore them completely.

Resources used:

The concept of netiquette came to us from English. However, the very concept of “network” never took root, unlike the principles of communication themselves. Internet communication etiquette includes rules for online conversations, email correspondence, forum communication, and so on. It is not difficult to understand its principles - you just need to know the main points and do not forget about basic politeness.

Peculiarities

Netiquette rules allow beginners to get used to the Internet, and experienced users do not feel discomfort even when communicating with strangers. In essence, “networking” is the same norms of behavior that people adhere to in everyday life, but transferred to the information network.

Ethical standards are not strict rules, but if you want to be taken seriously and with respect, then they are still worth adhering to.

This attitude towards other users in cyberspace does not require much effort, but it helps to earn a good reputation.

Basic Concepts

It’s worth starting a conversation about the rules of online communication by analyzing the basic concepts that all Internet users encounter on a daily basis.

Places for communication

There are a huge number of different sites and chat rooms on the Internet designed for people to exchange interesting experiences, or just talking to each other:

Forum. The main place for communication is the forum. As a rule, this is a site with a narrow specialization. For example, there are forums for moms, travelers, freelancers, and so on. Such sites have both text and graphic information, and each user gets the opportunity to ask a question, create new topic, or just chat with others in the comments.
Chat. The main purpose of chats is real-time communication. They can be used for personal correspondence, or be group.

Violations and errors

Exchange of messages online can ruin the mood of both you and your interlocutor if you violate simple rules. There are a number of things to avoid when conducting a dialogue or communicating on a forum:

Flames. This word refers to remarks that do not make much sense and are used to provoke a response. In fact, this word is used to describe an ordinary dispute for the sake of argument. Online flaming refers to personal attacks, insults, discrimination, and so on. You should not only not write such messages yourself, but also ignore them if you see them on the forum, so as not to provoke flamers into further pointless disputes.
Flood. The so-called flood does not make sense either. These are “off topic” messages that can be safely deleted. As a rule, flooders simply send emoticons or monotonous messages to everyone. An abundance of flooding slows down the page loading process and simply annoys users.
Caps. This word refers to messages written with a clamped Caps key Lock. Messages written in capital letters, are just as annoying as an abundance of emoticons or exclamation marks at the end of a message. As a rule, this means that the person has not read the rules for using the site or forum.

In fact, there are not so many basic concepts that can be found on the Internet. Computer slang It's constantly evolving and it's hard to keep up with all the new terms. But knowledge of at least this base is already enough for normal communication in cyberspace.

Rules

Having become familiar with the basic terms, you can move on to studying the rules of correspondence.

Email

For many old-timers, email is the main way to communicate online. It is by mail that they are usually carried out business correspondence, so it’s important to first learn how to use it.

The first thing you need to do is create your profile. Your personal name and signature are visible to everyone you send emails to, so be sure to include this line. It is advisable to use your real name. This way you will be immediately recognized among a huge number of senders.

When sending a letter, you must also indicate the subject. This is also a kind of manifestation of respect for your interlocutor. He will immediately understand what you want, and if the need arises to re-read the message, he will not look for it among dozens of nameless messages.

As for the letter itself, it should not be too long. If you are simply responding to a message, then you can get by with a few sentences to the point. When sending a letter yourself, also try to stick to the topic and not go into lengthy explanations.

As a rule, one subject corresponds to one letter. If you have something to add, it is better to write a new message.

The culture of online communication also includes literacy. Check the text at least free editors to avoid mistakes that spoil the impression of your interlocutor. The fact that mail is considered a method of fast communication does not give the right to send illiterate messages.

When communicating via email, it is also worth remembering that You cannot indicate any personal information in the message. Although at first glance it seems that the correspondence will remain accessible only to two interlocutors, it is possible that personal information will be freely available. It happens that scammers intercept letters in order to obtain personal information, for example, a bank account number.

A signature completes any message. Like the name, it should be clear and thoughtful. Most sites automatically add a signature to the message, but it is almost always possible to edit the given phrase. The main thing is that it is not too long, optimal size– four to seven lines. At the very end of the letter, you can duplicate the name or indicate other contacts.

Forums and chats

Communication on forums and chats is usually less formal. But it’s still worth adhering to certain rules. First of all, you need to respect your interlocutors. The clause “avoid offending” is present in almost every set of rules. Insults usually include “getting personal”: insulting the interlocutor’s relatives, discrimination based on gender, religion or race, as well as ridiculing a person’s preferences and hobbies.

Also, most sites prohibit the so-called overquoting, that is, excessive quoting. If you need to quote something, or highlight someone’s comment, you need to choose exactly the sentence or phrase that carries the desired meaning, and not just copy the entire text. The same applies to a pile of quotes - always choose one or several, without which you cannot do without losing the meaning.

Most forums, like emails, usually have a signature. It shouldn't be too long either. Most often, such signatures are humorous or personal in nature.

This is acceptable, but what you should avoid is negative or provocative statements in your signature.

Netiquette

In addition to these basic rules, there are also unwritten norms. They help you build a good reputation and stay safe when dealing with strangers.

Humanity

The first principle is respect for other people. Remember that even though you don't see a real person in front of you, they still exist on the other side of the screen. This means that you should control your statements and think about the fact that your words may offend someone.

Self-control

Flaming and public insults should be avoided not only because your words may be perceived as an insult, but also because everything is recorded on the Internet. If words spoken in real life can be forgotten over time, then a message written and sent remains forever. Many users create the illusion of control - it seems that just click the “delete” button and the message will be erased forever.

But this is far from true, because all sent messages remain on the Internet, and it will not be difficult for experienced hackers to collect all the information ever sent by a person over the network.

Patience

Unfortunately, not all users remember etiquette when accessing the Internet. Therefore, another unwritten rule is to be patient with everyone. There is no need to get into every argument and try to correct every person. It’s enough just to be patient and not be fooled by provocations.

Respect

Communication in virtual reality is often complicated by the fact that everyone has a real life. This means that you cannot expect that the interlocutor will devote all his free time to communicating on the forum, or waiting for a response letter by e-mail.

Also, some problems with network access may often arise. You also need to remember this and not impose yourself on your interlocutor.

Krasnodar Information Technology College

Job title

Netiquette. Aggression on the Internet.

Executor

Dugout T.B. – teacher at the Krasnodar Information Technology College.

Nomination

Influence communication technologies on the psyche of Internet users.

An object

Netiquette.

Item

Causes of aggression when communicating on the Internet

Target

Finding out the causes of aggression on the Internet and exploring ways to combat it.

Tasks

analyze the types of netiquette;

reveal the causes of aggression on the Internet;

consider ways to combat aggression on the Internet;

determine the “epicenter” of aggression on the Internet;

create a model of “Communication on the Internet in compliance with netiquette.”

Content

INTRODUCTION

The relevance of the topic is based on the contradiction that in a world of rapidly developing digital technologies and methods of communication, many Internet users, falling under the provocations of netiquette violators, unknowingly influence their psyche negatively and resort to aggressive communication on the Internet, while also violating netiquette.

Netiquette is a set of simple rules that were invented by people who communicate a lot with each other via the Internet. It is needed so that everyone - both experienced users and beginners - can communicate with each other equally comfortably.

The object of study of the work is netiquette. The subject of the study is the causes of aggression when communicating on the Internet.

Why did I choose this topic? I chose the topic "Netiquette. Aggression on the Internet" because I was really very interested in this topic. I believe that this is one of the serious problems today! I also really wonder why people resort to aggression online and disrespect each other.

The fundamental research question can be formulated as follows: “How can we reduce aggression on the Internet and the reasons for its occurrence?”

My research consisted of several points. First, I conducted a survey on the topic “ Free time on the Internet" and then created a test on "How aggressive are you?" I presented the results of the survey and test in presentations. In addition, while wandering around the Internet, I met several people who called themselves “trolls.” A troll is an individual who posts provocative messages on the Internet with the aim of causing conflicts between Internet users. I wondered why they were doing this. The answer surprised me. They enjoyed it. Strange, isn't it? Who would have thought that pitting people against each other on the Internet could be fun? I observed several "trollings" and realized that 90% of aggression on the Internet occurs because of "trolls". People who disregard all moral values and netiquette are trying to amuse themselves, while causing aggression in people.

1.Formation of a culture of communication

Etiquette is a word of French origin meaning manner of behavior. It includes the rules of courtesy and politeness accepted in society.Great Britain and France are usually called “classical countries of etiquette.” But they cannot be called the birthplace of etiquette. Rough morals, ignorance, worship of brute force, etc. In the 15th century they dominated in both countries. In general, we can’t talk about Germany and other countries of Europe at that time; Italy alone at that time is an exception. The improvement of the morals of Italian society began already in the 14th century. Man was moving from feudal morals to the spirit of modern times, and this transition began in Italy earlier than in other countries. If you associate Italy of the 15th century with other peoples of Europe, then what immediately catches your eye is a higher degree of education, wealth, and the ability to decorate your life. And at the same time, Great Britain, having ended one war, was drawn into another, remaining a barbarian state until the middle of the 16th century. In Germany, the merciless and irreconcilable war of the Hussites was raging, the nobility was ignorant, fist law reigned, and all disputes were resolved by force. France was enslaved and devastated by the British, the French did not recognize any awards, except military ones, they not only did not respect science, but even abhorred it and considered all scientists the most insignificant of people.While the rest of Europe was drowning in civil strife, and feudal orders were still in full force, Italy was a state of a new culture. This country deserves rightly to be called the birthplace of etiquette.Modern etiquette inherits the customs and traditions of almost all nations from hoary antiquity to the present day. At their core, these rules of behavior are universal, since they are observed by representatives not only of a given society, but also of the most diverse socio-political systems existing in modern world. The people of each country make their own amendments and additions to etiquette, determined by the social system of the country, the specifics of its historical development, national traditions and customs. Thus, the custom of hospitality and hospitality came to us from Ancient Rome. The Scandinavians introduced into etiquette the rule of giving the most honorable places at the table to the most respected guests. Since ancient times, the peoples of the Caucasus have respected their elders and women. Essential features of 17th-century etiquette were associated with religious morality. The legislator of morality was the church, which sanctioned, sanctified, and consolidated the privileges of the ruling class, including through the norms of etiquette. The church considered pride and the arrogance it generates, the desire to flaunt oneself, one’s skills, knowledge, and power, as the gravest sins of man. Under the influence of religious morality, norms of courtesy and politeness were cultivated, which presupposed, to a certain extent, humility and self-abasement, although only in relation to their equals in class. Therefore, court etiquette at this time not only became more complicated, acquiring complex and intricate forms, but also often developed into many forms of art. The principle of publicity and theatricalization of life was increasingly established in culture. The 18th century introduced significant aspects into the culture of decency; it was the century of pragmatism, where the criterion of a person’s activities, actions, his personal qualities their usefulness was evident. The bourgeoisie introduced a new system of values and virtues into the public consciousness, on the basis of which the norms and rules of etiquette grew. These rules are recognized only to the extent that their usefulness as a regulator of people's social relations is recognized. Etiquette at this time becomes a means of achieving success in private life and business. Knowledge of the rules of good manners was the means that allowed one to occupy a certain position in society. The theater was considered “the best school of manners” and a universal means of public education, “allowing young people to develop harmonious pronunciation, freedom of gesture, nobility of gait, external elegance and refined manners.” During the reign of Louis XIII, court festivities spilled onto the city streets, and citizens began to be allowed into the palace. Such publicity of spectacular forms of culture greatly contributed to the penetration of etiquette norms and rules of good manners into the culture of the urban population, into the environment in which new, more democratic forms and standards of decency arose. In Russia, which did not survive the classical European Middle Ages, the culture of etiquette spread much later than in Western Europe - in the first half of the 18th century. The reforms carried out by Peter I soon affected the life of the nobility, which began to differ significantly from the life of previous generations. In 1717, the book “An Honest Mirror of Youth, or Indications for Everyday Life, Collected from Various Authors” was published in St. Petersburg. The peculiarity of this manual was that the rules borrowed from European etiquette were specified and supplemented in relation to reality and the customs that existed in Russia. This book, of course, played a huge positive role in the development of a culture of etiquette among the nobility. Etiquette takes on a secular, open character, largely contradicting the moral norms of the Orthodox Church. The value of external beauty is recognized, sometimes to the detriment of moral and meaningful beauty. Etiquette, of course, permeated all spheres of the nobility, regulating certain forms of behavior and activity. But the rules of etiquette, of course, were represented to the greatest extent in the social life of aristocrats.

2.Types of etiquettes

2.1.Secular etiquette

Social etiquette– rules and norms of behavior in the circle of noble, famous, influential and/or rich people. If earlier social etiquette was the prerogative of the upper strata of society, noble people, today high society includes celebrities from cinema and show business, politicians and officials, i.e. influential people, of course, noble and rich. A note should be made right away: the so-called “thieves in law”, representatives of the criminal environment, do not belong to secular society. Every cultured person should not only know and observe the basic norms of etiquette, but also understand the need for certain rules of relationships. Genuine politeness, which is based on goodwill, is determined by tact, a sense of proportion, suggesting what can and cannot be done in certain circumstances. But society is developing. The form of government of the state is changing, different social strata of society are becoming familiar with etiquette. And now secular etiquette is very different from the secular etiquette of the 18th century. Today, a huge number of these rules have accumulated, which are impossible to remember, and this is not necessary. Today the main thing is to know the principles that underlie etiquette. The main thing is to be a polite, courteous, tactful person. Be able to behave correctly when communicating with other people.

2.2.Speech etiquette

Speech etiquette– rules of speech behavior (voice, postures, gestures, facial expressions), mandatory for members of society.

Public opinion- society's judgment about someone or something.

1. You know a lot about etiquette. Today we also became acquainted with social etiquette. But how does secular etiquette differ from, say, speech etiquette? (These two concepts are very similar, but I think the difference is that social etiquette is for representatives of society, and speech etiquette is for all people in general.)

2. But secular people also use speech etiquette. They are just used differently. How exactly? (It may be that secular people always communicate in an etiquette manner, but we, everyone else, sometimes do not observe speech etiquette.)

3. V. Zhirinovsky also does not follow the rules of speech etiquette, but he is a representative of secular society. Why does this happen?

(I think because he does not observe secular etiquette. He is not a secular person, although he is a representative of secular society.)

4. What conclusion can be drawn from this? What is the difference between social etiquette and speech etiquette?

(A secular person, when communicating with other people, tries to be ideal. And in speech etiquette, the main thing for us is that our interlocutor should enjoy our communication.)

5. I was talking about V. Zhirinovsky. He does not observe social etiquette. It was correctly said that he is only a representative of secular society, but not a secular person, right? Now name secular people, not representatives of secular society.

2.3.Netiquette

Netiquette is a set of simple rules that were invented by people who communicate a lot with each other via the Internet. Most of the rules are not of any special nature, but simply represent a repetition of the rules of good manners accepted in society as a whole. These rules are just suggestions. But since we are all a community, following these rules will raise your authority, and you will attract attention as a pleasant and interesting interlocutor. How to observe netiquette? You must learn to behave as if you are in an unfamiliar world, very similar to your real world, and do not want to offend anyone with your tactless behavior. In fact, everything is very simple. Netiquette is the same as regular etiquette. First of all, try to use common sense. Respect your interlocutors, no matter who they introduce themselves, and then your life in the community will become easy and enjoyable.

3.What should you not do on the Internet?

First of all, you cannot do those things that are not encouraged in any civilized society:

use profanity;

incite ethnic hatred;

insult people;

steal;

deliberately trying to break something;

call for the overthrow of the existing system;

You should not send your commercial proposals;

send instructions explaining how to commit illegal acts, and also ask about possible ways committing such actions;

publish personal letters without the consent of their authors;

start or continue a discussion on an abstract topic in places (conferences, forums, etc.) not intended for this.

Before considering the rules of netiquette, let's get acquainted with the basic concepts used in communications on the Internet.

4.Basic concepts used on the Internet:

Chat - exchange service text messages in real time, allowing many users to simultaneously communicate with each other.

Forum - the most common type of collective network resource, which involves communication between participants in the form of an online discussion.

Moderator - a person who maintains order and a comfortable atmosphere in the Internet community, monitors and suppresses all kinds of technical violations, as well as violations of netiquette by discussion participants.

Fast - a separate message in .

Posting - just a chain of messages taking place in a conference or in some discussion.

Overquoting - excessive quoting.

As a rule, when a user responds to someone's letter on a forum, the original text of the letter is first quoted (and it is visually indented or in a different font), and then the answer itself comes. This is done so that the rest of those present understand what is actually being commented on. The most common mistake in this case is the so-called overquoting.

Because in order for the answer to be clear, there is almost always no need to quote the entire original letter. It is enough to quote only the part that is necessary to understand the answer. But it often happens that a user quotes a huge letter just to write “I agree.” Overquoting is harmful and should be avoided whenever possible.

Flames - These are emotional remarks, often made without taking into account the opinions of other participants in the conversation. These are messages where tact is not the most important thing, but the goal is to provoke a reaction from users.Flame - this is “an argument for the sake of an argument.” The extreme severity of a flame manifests itself when everyone forgets what started the conversation and begins to quarrel fiercely with each other. We say that a person is inciting a flame if he:

a. Gets personal during the conversation

b. Involves insults of a personal, national, religious, sexual or professional nature

c. Leads the discussion unbalanced

d. Provokes a scandal

There is a simple rule - you should never support a flame. Ignore the “flamers” - and then everyone else will undoubtedly begin to respect you.

Trolling - posting deliberately provocative messages with the aim of causing a waveflood, , offtopic, receiving negative reactions from users.

Troll - an individual engaged introlling. Initially, this was the name given to the provocative message or action itself. The troll's goal is productionflamefor themselves and the visitors who figured it out, at the expense of less perceptive visitors wasting time and energyondisputewith him.

Flood is a stream of messages that carry almost no meaning. These are messages that could be painlessly deleted (or rather, not written) without any damage to the community.

Usually flooding is done by users who, by and large, have nothing to say, but who want to attract attention. They begin to respond to almost every message, and the responses do not carry any semantic meaning and look like short one-line messages. Flooding should be avoided. It slows down page loading, increases the number of unnecessary information, annoys other users, creates pointless traffic and increases costs.

Topic - topic, subject of discussion onforum,blog.

Oftopic - any network message that goes beyond the scope of advance installed theme communication.

Emoticons - simple “pictures” made up of several punctuation marks, used by Internet users to express their emotions.

When exchanging text messages, we do not hear the live intonations of our interlocutor. Therefore, sometimes we resort to using “emoticons”.

But you should remember that an excessive number of emoticons makes it difficult to read the text. To indicate your emotions, it is enough to put 1 - 2 emoticons, but no more.

5.Principles of "netiquette"

1. Remember that you are talking to a person.

Do not do to others what you do not want to receive from them yourself. Put yourself in the shoes of the person you are talking to. Defend your point of view, but do not insult others. When you use telecommunications, you are dealing with a computer screen. You cannot gesture, change your tone, and your facial expression does not play any role. Words, only words, are all that your interlocutor sees. When you are having a conversation - by email or in a conference call - it is very easy to misinterpret the words of your interlocutor. And, unfortunately, forget that your recipient is also a person with his own feelings and habits. However, do not forget about the main principle of netiquette: there are real people everywhere on the Internet. And another reason why you should be polite on the Internet. When you communicate with someone in cyberspace, remember that your words are recorded. Perhaps they will be stored in places where you can no longer reach. In other words, there is a chance that they will come back and harm you. And you have no opportunity to influence this process.

2. Adhere to the same standards of behavior as in real life.

This misconception is understandable, but it is still a misconception. Standards of behavior may differ in different parts of the virtual space, however, they are no softer than in real life.

3. Remember where you are in cyberspace.

What is accepted without hesitation in one place may be considered rude in another. For example, in conferences where television programs are discussed, various rumors and gossip are quite normal. But if you decide to invade a journalistic discussion with them, this will not add to your popularity. Once in new area virtual space, first look around. Spend time studying the situation - listen to how and what people are talking about. After that, engage in conversation.

4. Respect the time and capabilities of others.

When you send an email or post to a conference call, you are essentially vying for someone's time. And then you are responsible for ensuring that the recipient does not waste this time in vain.

People don't have much time to read messages given the number of recent ones. Before you send your letter, consider whether the recipients really need it. If you answer yourself “no,” it’s better not to waste their (and your) time. If in doubt, think twice before sending a message.

5. Save face.

Take advantage of anonymity.

On the Internet (for example, in conferences) you can meet people you would never meet in real life and no one will judge you for the color of your skin, eyes, hair, your weight, age or manner of dressing.

However, you will be judged on how you write. For those on the Internet, this matters. Thus, grammar rules play an important role. Be aware of what you are saying.

Consider the content of your letter. When you want to say something like “it seems to me...” or “I heard that...”, ask yourself if you should double-check the correctness of your facts. False information can cause a whole flurry of emotions on the Internet. And if this is repeated a second and third time, it can happen, like in the game “broken phone”: your words will be distorted beyond recognition.

Also, make sure your messages are clear and logical. You can write a paragraph of text that is grammatically perfect but completely meaningless. This often happens if you want to convince someone that you are right, using a lot of complex and long words that you yourself are not very familiar with.

Don't insult users.

Finally, be patient and polite. Do not use profanity, do not enter into conflict for the sake of conflict itself.

6. Help others where you can.

Why is asking questions in virtual space effective? Because your questions are read by many people who know the answer to them. And even if only a few people answer qualifiedly, the total amount of knowledge on the Internet will increase. The Internet itself grew out of the desire of scientists to exchange experience. Gradually, others became involved in this fascinating process.

It is especially important to exchange answers to your questions with other users. If you anticipate that you will receive a lot of answers to your question or send it to a conference that you rarely attend, respond to replies by email, not to the conference. When you receive all the remarks, summarize them and send them in one message to the conference. This way, everyone will benefit from communicating with you.

7. Do not get involved in conflicts and do not allow them.

"Does netiquette prohibit flames? Not really. Flames are also an old tradition of the Internet. Flames can be fun for both writers and readers. And the recipients of flames often deserve them. But netiquette is against flames that develop into wars - a series of angry messages, which are usually exchanged between two or three participants in the discussion. Such wars can literally take over the conference and destroy the friendly atmosphere. This is unfair to other readers of the conference. And very soon people not participating in the discussion get tired of the conflicts. In fact, an unacceptable monopolization occurs resources.

8. Respect the right to private correspondence.

9. Don't abuse your powers.

Some people feel like professionals in the virtual space. These are aces in everyone network game, experts in every office and system administrators systems. With greater knowledge or greater authority in their hands, these people automatically gain an advantage. However, this does not mean that they can use it. For example, system administrators should not read private email messages.

10. Learn to forgive others for their mistakes.

Everyone was a newbie once. Therefore, when someone makes a mistake - be it a typo in a word, a careless flame, a stupid question or an unreasonably long answer - be lenient with it. Even if you really want to answer, think twice. Just because you have good manners doesn't mean you have a license to teach those manners to everyone else.

If you decide to draw the user’s attention to his mistake, do it correctly and preferably not in a conference, but in a private letter. As you know, corrections in the text often also contain grammatical errors; Also, an indication of non-compliance with the rules of etiquette sometimes demonstrates a violation of the same etiquette.

Rules of politeness

Email is a means of communication between people, and rules of politeness are indispensable.

If you ask someone with a request, don't forget to say "please." At the same time, thank your interlocutor in response to help.

Don't expect a response immediately. The fact that you have not received an answer to your question within ten minutes does not mean that the recipient is ignoring you. Remember that there is no reliable mail system. It is unwise to place personal information into an email, unless you intend to encrypt it with reliable program encryption. Remember the recipient. You are not the only person who will suffer if a sensitive message falls into the wrong hands.

Include complete information on the topic in your letter, especially if you expect a qualified response. Need to enable detailed description Problems.

"Smileys"

The correct use of emoticons can give your letter a lively character and even replace gestures. However, don't overdo it.

And finally, remember that e-mail is a means of communicating with real people. Before you send a letter, read it carefully again and put yourself in the recipient's shoes.

Rules of etiquette when communicating on the forum

In the forums in good form It is considered to inform your interlocutors whether your message contains any information other than the heading.

If you want to send a message that is extremely interesting, but not related to the main topic of discussion, indicate this directly by signing the word OFF or OFF to the title. If you are addressing someone in particular, please include their name before your message to avoid misleading others in the discussion.

Chatting etiquette rules

Mandatory elements of behavior in a chat are greeting interlocutors when entering and saying goodbye when leaving.

After you have entered the chat, sometimes you want to do everything to get attention. You should not repeat the same sentence several times. As a rule, if no one paid attention to it after entering the same sentence twice, then they will not pay attention to it the next time it is repeated. But by repeating the same sentence many times, you will create problems for other chat participants and earn persistent antipathy towards yourself.

A feature of the chat is the limited length of messages, so the ideal questions are those that require a clear answer. Questions should be formulated in such a way that the answer can be formulated briefly.

It is not recommended to have several conversations in parallel - you can get confused, since it is difficult to concentrate on several issues at the same time. IN new dialogue You should join after completing the previous one. You should not pay attention to malicious attacks. Keep your thoughts brief. Formulate your questions clearly and unambiguously. Observe etiquette and respect the rights of the interlocutor. Answer only the question asked. If the question is not clear, please clarify. Before answering, think about the question, because the main thing is not speed, but the content of the answer. Ignore flames.

6."Trolling" on the Internet

6.1.Definitions

In Internet terminology, a "troll" is a person who posts rude or provocative messages on the Internet, such as in discussion forums, disrupts discussion, or insults participants. The word “trolling” can characterize one message directly, or the placement of such messages in general. Typically, the term "trolling" is used to describe the activities of trolls.The most characteristic feature of trolling is that its ultimate goal is always to draw attention to one's own person. The troll wants to feel his importance and popularity, to make a lasting impression, and to achieve this he uses any means. Usually these are people suffering from an inferiority complex, frustrated or tired of the daily routine. But it should also be remembered that in addition to purely subjective manifestations, trolling has been adopted by fighters information wars. In this case, the purpose of using trolling is, in particular, to divert attention from sensitive topics and turn a constructive discussion into a skirmish, as well as one of the methods of attack by aggressively throwing in slander, compromising evidence, rumors, etc.

6.2.Spreading

Trolling is an interesting psychological and social phenomenon that originated in the 1990s on Usenet. Many people have tried posting provocative messages on the World Wide Web once or twice just out of curiosity. But for some, this has grown into a habit and even a style of online communication. There are no serious studies yet on whether this style of communication among avid trolls can translate into real life and live communication with people, but, obviously, such a danger could potentially exist. Since the beginning of the 21st century, Internet trolls began to form their own communities and organizations, sharing experiences on how to most effectively incite conflicts. Nowadays, any popular forum, news group and wiki project sooner or later encounters trolls and trolling. Wikipedia did not escape this either.

6.3.Etymology

The modern meaning of the term "trolling" first appeared in Usenet conferences in the late 80s. Most people who use this concept believe that it directly refers to a type of sport fishing technique, in which "trolling" apparently comes from "trawling" (Russian "trawling").

The word probably gained popularity due to its second meaning, namely "trolls", which are often mentioned in Scandinavian folklore, particularly in children's stories, as ugly, unpleasant creatures that are created to do evil and cause harm. Many episodes emphasized the trolls' dislike of outsiders within their habitat, especially those who intended to disturb their peace.

6.4.General thoughts

The main goal of trolling is to somehow create discord in society. The inflammatory, sarcastic, provocative or humorous content of a troll's messages is intended to entice other users to engage the troll in a futile confrontation. The more violently the public reacts, the more likely the initiator is to continue trolling, as this asserts his belief that certain actions achieve his goal of causing chaos. This is how the phrase often used in internet culture was born: “don’t feed the trolls.” It happens that a person posts a message on a forum in which he sincerely and openly expresses his feelings. Experienced trolls know that the easiest way to piss him off is by calling him a troll. Or, for example, a person does not immediately understand how to fit into the social framework of a forum. As a result of his actions, even slightly out of line (often unintentional and with good reason), he is labeled a “troll.” Sometimes it can be difficult to distinguish between a user who is simply unfamiliar with the generally accepted forum norms and a user who is deliberately trolling. Unfortunately, many users react aggressively at the first trolling-like actions of newcomers, which sometimes turns the latter into real trolls.

6.5.Troll culture

The development of trolling and the excellent opportunities for anonymous communication on the Internet indicate that the story of the “anonymous troll” is just beginning. The existence of a “culture” founded by strangers who are united only by being expelled from Internet forums is questionable. But there are those who actually claim that this is possible and even already occurs in reality. There is convincing evidence of this - the existence of forums, whose participants claim that these forums are dedicated exclusively to maintaining and developing trolling, exchanging advice and looking for new targets for fruitful trolling. One of the best examples of troll culture is the solidarity and cooperation of two strangers friend friend of its representatives. Since their methods are common and are often the basis for well-known jokes on the Internet, sometimes one troll is able to identify another directly “at work.” Their trolling against each other often creates huge noise and feigns drama that outside observers take seriously (especially if they support one of the parties). As a result, joint trolling is much more effective at moving the discussion away from the topic or focusing the discussion around the initiators than if each of them did it independently.

6.6.Trolling in the 90s

One of the earliest references to the word "troll" that can be found in the Google Usenet forum archive is by user "Mark Miller" to user "Tad" on February 8, 1990. However, it remains unclear whether this was a use of the term "troll" as it is known today, or whether it was simply a randomly chosen epithet: "You are so far from being able to understand anything from what anyone here is saying is that it's all of no use. What's really sad is that you are sincerely convinced that you have the upper hand. You are just a waste of natural resources - kindly put yourself back into the nutrient cycle. Go die in your sleep, you useless pompous troll." More likely, the origin of the concept of “trolling” comes from the phrase “trolling for newbies” (English newbie - newcomer), popularized in the early 90s in one of the Usenet groups, alt.folklore.urban. The usage there was somewhat different from the modern meaning - it was a relatively mild joke, understandable to “insiders”, applied by old users to questions or topics so exaggerated that only a newcomer would react to them sincerely. Later, the term also included a situation where someone deliberately posed as an extremely misinformed or misled user, even if he was not a regular at the conference - most often this was not perceived as aggressive, but as a joke. In this context, the word "troll" usually referred to the action rather than the author. Some longtime Usenet users continued to insist on these original definitions even after the term began to be applied more broadly to inflammatory acts previously characterized as "flaming."

6.7.Identification

The first mention in serious literature belongs to Judith Donath, who in 1999 used several curious examples from various Usenet conferences in her judgments. She emphasized the ambiguity of identification in a free “virtual society”: “In the physical world there is an innate unity with oneself, since the body provides a necessary and acceptable identification. The norm is: one body - one identity. … IN virtual world everything is different. Everything is based on words, not facts.” Donat gives a brief overview of games that capitalize on the discrepancies between physical and virtual society: Trolling is a game of fake identity, while no one except the player knows about it. The troll tries to establish himself as a typical user by sharing common interests and group problems. Other conference participants, if they are aware of trolling and similar falsifications, try to identify the sincerity of his statements, and, if the user is eventually declared a troll, force him to leave the group. It all depends on how well they and the troll understand issues of personal identification - how fruitful the troll’s actions were and whether they justified themselves is almost irrelevant. Trolling can be costly to a group. A troll can interrupt a discussion, spread bad advice, and ruin the image of the group and conference. Additionally, if a group becomes sensitive to trolling, many questions asked sincerely but in a naive tone will be rejected out of hand. This may seem very off-putting to a new user who would risk writing his first message and be immediately bombarded with accusations. Even if the accusations in such cases are not justified, the label “troll” has a significant impact on one’s reputation on the Internet.

6.8.Use

The term "troll" is very subjective. Some readers may characterize a post as trolling, while others may view the same post as a legitimate contribution to the discussion, even if the opinions expressed are controversial. This concept is often used to discredit an opponent or his supporter with an argument designed to attract prejudice. Likewise, to call someone a troll is to make probably incorrect assumptions about the author's motives. However, regardless of his motives, such controversial messages usually elicit a corrective, patronizing, or indignant response. A response from those who see no difference between a real, physical community (where people expose themselves to some risk of bodily harm as a result of their actions) and a virtual community based on the simple exchange of words and ideas. Real world discussion culture (etiquette) is often naively applied to online communication by newcomers who have no idea about it. Accusations of trolling are usually (and sometimes wrongly) made by people who are offended. People are more likely to use epithets like “troll” in open discussion than in correspondence because public forums seem less personally oriented to them. In one of the Internet Movie DataBase community forums, it was argued that the meaning of the words “opinion” and “go away” is inaccessible to a typical troll. Used when appropriate to refer to provocative behavior online, the word "troll" economically transforms an abstract set of mannerisms into a concrete type. Experienced forum members know that the most effective way to thwart a troll is to ignore him, because any response encourages the real troll and gives him a reason and opportunity to continue writing provocative statements. They also write "please don't feed the troll" to warn others. However, this warning can also backfire by becoming troll fodder. Therefore, if a forum participant encounters an apparently innocent response to a troll, it would be more prudent to issue a warning in personal correspondence. Completely ignoring a troll can also have a negative side. New member or a forum guest, seeing a troll’s message that has not received a single response, may come to the conclusion that this message contains “truth” or some fact that does not need proof or even minimal comment.

6.9.Examples

One-day troll

The messages of a fly-by-night troll are clearly provocative in nature and can provoke aggressive responses.

Troll provocateur

Offtopic: messages that are inconsistent with the focus of the forum.
Page Bloat: Placing Images big size in order to make previous messages difficult to read.
Media attack: annoying sound files, shocking images in a message, or links to resources with similar content. Often the links are disguised.
Incitement, including racist comments.
Self-confident statements: expressing one's own opinion as a generally accepted fact without argumentation or analysis (linux rulez - windows suxx, intel rules - amd suxx, rap rulezz - black-metal suxx, etc.).
The deliberate publication of the ending of a fresh and currently popular movie or novel.
Renewing or rehashing a highly controversial past topic, especially in smaller communities.
Deliberate and repeated incorrect spelling of nicknames (names, pseudonyms) of other users with the aim of insulting them or causing them irritation.

Egocentric troll

This type strives to get as many responses to their messages as possible and to gain excessive attention in the team. Advertising another forum, especially a competing or disliked one. An obvious lie in self-identification: “I, like a real samurai, have problems with the film Seven Samurai.” The manner of conducting a discussion in the tone of a well-versed expert, without being able to continue the discussion at the level due to a lack of understanding of the subject. Messages containing an obvious flaw or error: “I think “Boomer” - best movie" Asking for help with an implausible or unseemly task or problem: “How do I clean a chamber pot? I don’t want everything cooked in it to taste the same.” “Teach me how to program in an evening” Intentional naive questions: “Can I use olive oil instead of water when cooking vermicelli?” Carefully constructed and clearly argued thoughts and theories based on a clearly incorrect statement or fictitious fact. Politically controversial messages: “I think Putin is the best/worst president of all.” Playing innocence at the end of the flame. Offtopic complaints about privacy or suicide threats are at times nothing more than a troll “crying for help.” Generalized paranoid responses to personal opinions expressed by people: "It can't be that you all really think that way, you're actually ganging up against me." A deliberate play on people’s feelings in connection with the direction of the community: appearing in a forum of cat lovers with the topic “Ten dishes from cat meat.” Simultaneous use of several nicknames to inflate one’s own flame - arguing with oneself, participating in a skirmish on both sides and thereby artificially heating.

Troll “hero-lover”: gets the thrill of consistently flirting and scheming online with the women of the group. This incites social competition among women who once thought that pet names, poems, declarations of love were dedicated exclusively to them. Also, often the naive reaction of women to his actions provokes the men of the group to follow his style and compete in winning female attention, which ultimately leads to the fact that the majority of the group concentrates on flirting, and the group ceases to fulfill its main goal.

6.10.Motivation

Self-identified “trolls” may present themselves as “devil’s advocates” (“gadflies”, “counterculture figures”), challenging public opinion in an attempt to break the group status quo. It is argued that true "devil's advocates" always identify themselves as such, out of respect for etiquette and courtesy, while trolls ignore etiquette and courtesy in general. Suggested motives of a person trolling: Trolling can be used as an experiment in which, due to anonymity, there is an opportunity to test the limits of people's patience and break the rules of etiquette without serious consequences. This may be a desire to ensure the frame of the discussion is strong, or an attempt to test people's reactions. Anonymous attention seeking: The troll seeks to dominate the discussion by causing anger. Entertainment: Some people find it amusing to think that a person is offended by the statements of complete strangers. Anger: Using trolling to express hostility to a group or point of view. A cry for help: many trolls complain about life in their messages - family, relationships, school, work, health (although in principle it is impossible to know whether this is only part of trolling). Self-identified trolls and their defenders believe that trolling is an advanced method of improving discussion or power relations. Challenge: I just want to make sure whether I am capable of this, and whether it is possible to achieve success in this - for example, to fool users by creating a different nickname and personality. Wasting Others' Time: One of the most attractive goals of trolling is to spend as little effort and time as possible in order to provoke others into mindlessly wasting as much effort and time as possible. Changes in the views of the entire group: blowing up an issue under discussion to such an extent (usually using clones) that it causes people to reconsider their own views on it. Checking the operation of the system: for example, to see how those who maintain order will react to an obvious violation. Overcoming an inferiority complex or helplessness by gaining management experience environment, even if virtual. Self-affirmation. Satire: In these cases, people see themselves not as trolls, but as misunderstood comedians or political commentators. Satisfaction derived from personal attacks (sadism). Harassment: If a person has been the target of harassment on one forum and has moved to another to avoid further harassment, use trolling as a means to make them feel uncomfortable online again. Troll Hunters: This type of user often causes as much damage as the troll himself. One troll message may go unnoticed, but ten troll hunters, reacting immediately, are able to nullify any discussion.

6.11.Solutions and alternatives

Popular wisdom teaches us to avoid feeding trolls and ignore the temptation to respond to them. Responding to trolling inevitably takes the discussion off topic, unsettles observers, and gives the troll the attention he craves. When the hunters attack the troll, he replies “ABGZ. DRP. GCLR.", or "You've been scammed. You lose. Best wishes". However, since hunters (similar to trolls) often provoke conflicts themselves, in the end the only losers are other forum users who would prefer that the conflict not appear at all. The literature on trolling suggests that labeling a person a troll can have decidedly undesirable and unhealthy consequences. Man rejected social group , both in online communication and in real life, may reinforce such an antagonistic role in himself, and will seek to further irritate or resent group members. The role of "troll" is often a sign of social deviance, and the label can permanently make a user one. The best remedy against trolls is the intervention of a moderator. But it is necessary to remember that moderators and forum administrators can also be trolls. Moreover, the highest goal of a troll is the opportunity to become a moderator or administrator of the forum he is terrorizing. The troll administrator, engaged in trolling, hides behind the so-called “functions of a moderator.” The power of a troll administrator is almost limitless. Some forums may have up to two or more troll administrators. Such forum communities are practically doomed to extinction. A troll who is successfully ignored may voluntarily leave the forum (and either take up trolling elsewhere or become a constructive user). However, he can try to develop his abilities in order to still achieve his goal later. A novice troll may experience serious regret, so-called “troll remorse,” if his nickname is lost, access is restricted, or other serious punitive measures are taken against him as a result of his behavior. Some argue that ignoring a troll can cause repeated attempts to get attention. “Bastards, do you mind? ... you bastards, keep quiet? ..." However, this tendency is much weaker, and eventually the troll gets tired and begins to look for more fertile ground. It is also worth noting that at times trolls try to gain the sympathy of moderators and appear as victims of ferocious fanatics. However, most often trolls behave subserviently only with the owners of web forums, who have exceptional power to completely restrict access. There are also situations when a troll acquires “his” person among the moderators, who is ready to stand up for him - in this case, naturally, the least principled one is chosen. What to do if you come across a troll? Don't rush to respond to the troll. The less the reaction to his messages, the less likely it is that his intervention will affect the overall course of the discussion. When answering, try to agree with his statement with the very first phrase - this will disorient him and, perhaps, even involve him in a constructive discussion. Especially if, after agreeing with him, you continue with a clear and concise statement that restores logic and fairness.

Conclusion

During the implementation of this project, using my group as an example, I found out that 40% of the students surveyed resort to aggression on the Internet, less than 10% know about the principles of netiquette. Analyzing the results of the test “How aggressive are you?”, I found out that more than 70% of the students surveyed are prone to aggression. During further research, it became clear that aggression on the Internet comes from “trolls.” Having become familiar with netiquette and analyzing its principles, an Internet user will be able to prevent any provocations on the Internet, ignore “trolls” and help those who have succumbed to their provocations.

I guess, that this project will help reduce aggression on the Internet.

12 or more hours;

How often do you use aggression on the Internet when communicating?

Never;

Rarely;

Sometimes;

Often;

Always;

Have you ever been provoked into aggression?

Do you follow the rules of netiquette when communicating on the Internet?

Yes;

No;

I remain completely calm no matter what happens

I lose my composure immediately and quickly

How do your colleagues think of you?

self-confident and a little arrogant

friendly and easy to talk to

calm and independent

How will you react if you are offered an even more responsible position?

I’ll accept it with fears in case something doesn’t work out

I agree without hesitation

I'll give it up for my own peace of mind

How will you behave if one of your subordinates takes “paper” from your desk without permission?

I’ll give him the “first number” so that no one else can afford this

I'll make him return all the documents to me

I'll ask if he needs anything else

What words will you use to greet your wife (husband) if she (he) returned (returned) from work much later than usual?

What took you so long?

Where do you hang out late?

I have already started to worry - in the future, please call me in such situations

How do you behave while driving a car?

I try from time to time to overtake a car that “showed its tail to me”

I’ll press the gas pedal to the metal and rush at such a speed that no one can catch me

I don't drive a car

What do you consider your views on life to be?

more balanced

frivolous at times

extremely tough

What do you do if not everything works out?

I try to put all the blame on someone else - they are all to blame

I humble myself and worry internally

I’m becoming more careful in future - there are mistakes in life, but that doesn’t scare me

How will you react to a feuilleton about cases of promiscuity among modern youth?

“It’s time to ban them from such entertainment - in my time...”
“We need to create an opportunity for them to have an organized and cultural holiday”

“Why are we bothering with them?”

How do you feel if the place you wanted to take goes to someone else?

“And why did I waste my nerves and time?”

“Apparently his face is more pleasant to the boss - it’s unpleasant, but I’ll survive”

“Maybe I’ll succeed next time - I need to be more successful”

How do you watch a scary movie?

I feel a certain fear, but I don’t show it

I honestly miss it - it's just a movie

I really enjoy it - especially if the plot is good

What animal would you choose to be if you had to be born as one?

tiger, lion, leopard, lynx

domestic cat (cat)

bear, rhinoceros, elephant

If a traffic jam makes you late for an important meeting, what will you do?

get nervous, get nervous and get nervous again

I'll try to do something - just don't be idle

I won’t fuss, but I’ll be upset

How do you feel about your sporting successes?

I definitely try to win - otherwise there’s no need to even start

I appreciate the pleasure of feeling young and strong again

I get very angry if I lose

What would you do if you received bad service in a restaurant?

I’ll put up with it so there won’t be a scandal, but I won’t come here again

I’ll call the head waiter, reprimand him and demand that everything be corrected immediately

I’ll go with a complaint to the restaurant director and force him to admit that I’m right

How would you behave if your child was bullied at school?

I'll talk to the teacher so this doesn't happen in the future.

I will give a serious and tough conversation to the parents of “juvenile delinquents”

I will teach my child to learn how to fight back - you need to be able to stand up for yourself

What kind of person do you think you are?

average and moderately lucky

self-confident, but I have reasons for it

punchy - I know what I really need

What will you answer to a subordinate whom you encounter at the door of the enterprise if he begins to apologize to you?

"Sorry, it's my fault - are you okay?"

"Nothing, nothing - it happens"

"Can't you be more attentive?"

How would you react to a newspaper article about youth delinquency?

"When will concrete punitive measures finally be taken?"

"Corporal punishment should be widely used in schools"

"You can't blame everything on the youth, it's the fault and older generation: shows an example"