The tricolor turns off. Ways to solve the problem with sound after updating the software on tricolor TV set-top boxes

Useful tips

First, let's try to divide the receiver models into groups, united common features and having similar characteristics.

GS, DRE, DRS, these are all essentially the same manufacturer.

1. 5000, 5001, 5003, 7300 - only accept MPEG 2, approximately 50 channels in total are available.

2. 8300, 8300 M, 8300 N

Starting with 8302, an external power supply is typical, with the exception of 9303 and 9305

3. 8302, 8304 - do not support HD.

4. 8305, 8306 - these models do not have a display.

7. GS U210, GS U510

8. GS B210, GS B211, GS B212 - these models do not have a display.

General symptoms of malfunctions characteristic of all models of Tricolor receivers.

If the Tricolor receiver shows no signs of operability at all, nothing lights up, you first need to figure out the power supply to the receiver.

Receivers GS 8302, GS 8304, GS 8305, GS 8306, GS 8307, GS 8308, GS B210, GS B211, GS B 212, GSU510, GSU210 have an external power supply. You should start by checking its functionality.

1. Message on the TV screen: no signal.

First, you should make sure that the message displayed on the TV is from the Tricolor receiver, and that the receiver itself is connected to the network and is showing signs of life. When the button is pressed Menu on the receiver remote control, the TV screen should display Main menu receiver Tricolor TV. This will guarantee that you did not accidentally switch the TV to some other video input and the Tricolor receiver is working and the message about the absence of a signal is a message from the receiver about the absence of a signal from the satellite.

Several times a year, by operators satellite television Scheduled technical work on transmission equipment is being carried out, with broadcasting being removed. Typically, these works are carried out before 10 a.m., sometimes until 2 p.m. Always, some time before the start of technical work, Information channel Tricolor TV, NTV+ also constantly repeats warnings about upcoming work.

The satellite signal may disappear for one of several reasons:

1.1 The Tricolor antenna has moved slightly to the side.

A 1 cm shift is enough and the signal will disappear. It is not recommended to twist the antenna yourself; most often, after trying to set up the Tricolor satellite dish on your own, you will have to call a professional installer, even if the problem was due to a short-term outage at the technology partner of Tricolor TV. If something falls on the plate from above and it shows signs of visible damage, it will have to be replaced. A slight change in the geometry of the receiving surface of the Tricolor or NTV+ antenna makes it further use impossible.

Setting up the Tricolor antenna, located in an easily accessible place costs approximately 1500 rubles, replacement of the converter + 500 rubles. Complete antenna replacement 2500 - 3000 rub.

1.2 Damage to the transmitting cable on the way from the antenna to the receiver.

If you can find the location of the damage, then having a special F female-F female adapter (barrel) and two F connectors, it is easy to connect the damaged cable. Otherwise, you will have to change the entire cable.

1.3 The antenna cable came out a little from the F connector screwed onto the receiver input.

It is enough to forcefully push the cable inwards.

1.4 The Tricolor converter stopped working.

The standard warranty period for converters is 1 year. Average service life is 3-5 years. There are cases of 10-year work. It is easy to change the converter; it can be more difficult to find one on sale. When purchasing, please note: CIRCULAR must be written on the converter.

1.5 An obstacle has arisen between the satellite dish mirror and the satellite.

This could be a built apartment building, a grown tree, or snow stuck to the antenna, or laundry hung out by neighbors; in any of these cases, the signal does not pass through. You can simply shake off the snow, but with a tree it is more difficult; in the case of a house, you will have to look for a place to reinstall the antenna. A temporary obstacle may appear due to weather conditions; the signal does not pass through the thundercloud; it is enough to wait until it moves away from the imaginary line directed from the antenna to the satellite. Satellite signal does not pass through very heavy snow or rain, you also need to be patient. The same weather, excluding the possibility of using satellite television, may also be at the broadcast location TV signal to the satellite.

1.6 The Tricolor receiver is out of order.

This also happens. During action warranty period, receiver Tricolor should be taken to specialized service center Tricolor TV, necessarily with a warranty card. If warranty period for the Tricolor receiver ended, it is not always advisable to repair the receiver. For relatively modern Tricolor receivers, the manufacturer establishes a warranty period of 1 year. There is no point in repairing old NTV receivers; you can easily buy them at online flea markets for 1000 - 1500 rubles. a working used receiver, the repair of which can cost 3-4 thousand rubles. New receiver for NTV+OpentechOHS 1740V price: 6500(with contract RUR 1,200 included), free delivery.

A new receiver for the Tricolor TV exchange promotion costs 4,000 rubles.

1.7 Software failure in the Tricolor receiver or accidental change of settings.

Algorithm of actions: menu button - OK button, settings - OK, factory settings - OK, confirm reset. Then re-tune the channels using Tricolor receiver user manual.

2. Coded signal or no access.

The problem is standard for Tricolor TV subscribers. On receivers for viewing NTV+, if there is a malfunction of the card reader or access module, the following message may be displayed: smart card not inserted, If NTV+ receiver Instead of a picture it displays the inscription - geographical restriction, you need to find out if there is money in the contract account in subscriber service. Tricolor TV users need to know what is included in Tricolor Basic package, who must work without any payment. Now there are only two channels - First ORT and NTV, they should always work, so if nothing works for you at all, you don’t need to run to pay 1200 rub. for the Single Package.

You should disconnect the receiver from the electricity, and after 5 minutes turn it on again (reboot). Helps in 99% of cases, all computers tend to freeze sometimes. A digital satellite receiver- a receiver is nothing more than a computer created to perform certain tasks.

If rebooting does not help, you should first make sure that the receiver sees the ID of the smart card or built-in DRE conditional access module. In older receivers for viewing Tricolor TV models: DRE, DRS, GS - 4000, 5000, 5001, 5003, 7300, 8300M you should press the "Status" button on the remote control of the Tricolor receiver or find the status: Menu button, Status - OK. On the page called up by pressing these buttons, there is information about the software and the receiver itself, including the DRE ID should be displayed, opposite there should be a multi-digit number. If there is no number, you can try to reboot. If after several reboots the number does not appear, this is a sure sign of a breakdown of the built-in conditional access module.

The feasibility of the repair is questionable. Replacing a module at a service center costs RUB 4,000, with a 3-month warranty. There is no guarantee that a motherboard worth 4 thousand rubles will not fail in a couple of months. or power supply - 1500 rub.

A new receiver for the Tricolor Exchange promotion costs 4,000.

2.1 ID is displayed, but the receiver does not decode the channels.

Perhaps it's a matter of outdated version software. For self-replacement Software needs to be found current version Software on the manufacturer's website GS. Then, using a computer and a “Nulmodem cable”, using DRE Burner program pour in new version software in satellite receiver. Then follows through Personal Area subscriber repeat activation command to your receiver number. Then leave the receiver on until everything works.

Tricolor receiver software update, with a visit to the customer it costs 1500 rubles.

2.2 There is no access or a coded channel for Tricolor TV receivers GS 8300, GS 8300N, GS 8304, GS8305, GS 8306, GS 8307, GS 8308, GS 9303, GS 9305, GS U510.

All these receivers will not decode channels without a smart card. First you need to make sure that the receiver sees the smart card, DRE number ID and smart card number are one and the same. New receivers have a No. ID button on the control panel. By pressing the No. ID button or using the menu button, going to the status section, you need to see whether the smart card is detected by the receiver.

If the ID number is displayed and there are valid subscriptions, but the channels are still encrypted, the problem may be with an outdated software version.

You can check the availability of valid subscriptions in the main menu - OK, conditional access- OK, subscriptions - OK and see if there are any valid subscriptions. Class 000 is the “Basic” package; if this class is displayed, then ORT and NTV should work. If these channels are working, and the rest are encrypted and only class 000 is in subscriptions, then payment has ended paid package and you need to make a payment Single package costing 1200 RUR. Before paying, turn on the Tricolor receiver and keep it on until everything starts to open.

The question of whether to turn off the Tricolor receiver at night worries many. Some people are of the opinion that it is necessary to turn off the receiver after each TV viewing. Others, on the contrary, never disconnect it from the network, and some do not even know how to do it. Who is right?

The opinions of users and experts of Tricolor satellite television do not always coincide, but there is still no need to turn off the receiver every day. There are no such instructions in the instructions for the dish, and installers who install the dish and configure the equipment do not recommend keeping the receiver turned off. There are just a few myths that lead many people to have a misconception about the importance of turning off television at night.

During a thunderstorm, strong wind, hail or heavy rain, the image quality may deteriorate sharply, since the signal from the satellite encounters obstacles on the way to the convector (the antenna receiver itself). However, this does not mean that it will in any way affect the security of users.

Saving money

There is an opinion that when the receiver is turned off, power consumption decreases, and accordingly, this helps save the user’s budget. The receiver in standby mode consumes as much energy as is necessary for the diode that lights up on the power button. Therefore, turning off the receiver brings virtually no benefit.

Danger of short circuit

Some people turn off the TV, and with it the Tricolor receiver, for fear of an electrical fault. Of course, there is a possibility that the wiring will suddenly ignite at night or a power surge will occur, but it is too small. Even if such an unforeseen situation occurs, there are many layers of protection that will prevent the receiver from being damaged. In particular, the fuse takes the brunt of the blow, and replacing it is very cheap.

Bright light on the power button

The design of the Tricolor receiver includes a power button on the front side. In some of them, the light from the button is too bright, which interferes with dark time days. And this is a serious reason for some users to turn off the receiver, which is a purely personal decision.

All of the above cases indicate one thing: It is not necessary to disconnect Tricolor satellite television from the network. In addition, it is worth considering one very important condition: if you turn it off at night, all settings are lost, and you will have to configure everything again in the morning. Sometimes, during updates, all information may disappear, and the network will have to be reconnected through your personal account.

It becomes clear whether or not you need to turn off the Tricolor satellite TV receiver at night. All the arguments presented above indicate that turning off the Tricolor receiver at night is unprofitable, and even represents a lot of inconvenience.

Many users are faced with the problem of satellite receivers breaking down. They fail unexpectedly and cause a lot of discomfort to their owners. Some want to avoid tedious trips to service centers, waiting for the device to be fixed and prefer to buy new receiver. But don’t rush, because most problems can be fixed on your own. In this article we will talk about the causes of breakdowns, the most common problems and give a few practical advice. And you decide whether you can fix the device yourself or whether you still need to resort to the help of qualified specialists.

If you decide to disassemble the receiver and fix the problem yourself, pay attention to the following symbols:
Triangle with exclamation mark inside means Safety. This symbol warns that activities and situations involving parts marked with this symbol may result in damage to accessories and the equipment itself.

A triangle with lightning inside means Threat. The sign warns of danger. If you do not take precautions, you can harm your own health or life.

Circle with English letter i inside means Information. It informs all users about problems that may arise.

Before looking for faults in the receiver itself, check the serviceability of the cable and heads

Very often, the antenna wire connecting the “head” to the set-top box is broken or damaged. This breakdown cannot be noticed visually; for this you need a special device - a digital multimeter. If you do not have such a device, you can use a regular low-voltage incandescent light bulb from a mobile phone or flashlight. Connect the core being tested into a gap electrical circuit with battery and light bulb. If you see that the light comes on, everything is fine; if not, the wire is damaged.

2. Checking the serviceability of LNB “heads”

To check the serviceability of the “head”, you should disconnect the disks (if you have several converters) and connect each of them in turn to the set-top box.

Consider the following typical faults receivers:

1. The receiver does not turn on when connected to the network:

- Need to check back panel Perhaps the switch there is in the “off” position.
— You may have to repair the power supply of the Tricolor TV receiver.

2. The set-top box turns on, but the screen blinks:

— the power supply does not work.

3. The receiver turns on and “boot” appears on the screen:

— A software failure has occurred on the receiving equipment; you will have to return the receiver for flashing.
— The motherboard has failed.

4. The receiver turns on and all the symbols light up on the screen:

— It is necessary to reflash the receiver because a failure occurred software.
— The motherboard of your receiver is faulty.

5. The set-top box is functioning, and the inscription “Short circuit!” appears on the screen. Check antennacable!”, translated as “Short circuit! Check the antenna cable." In this case, you can do a little diagnostics yourself.:
— Antenna cable disconnect from the receiver, and if the inscription on the screen disappears, then the problem is satellite converter or antenna cable.
— Check the antenna cable for short circuit.
— If you disconnect the antenna cable from the receiver, and the inscription on the screen does not disappear, then repair of the tuner unit will be required.

6. The receiver is operating, but the picture on the screen crumbles, the sound cuts out, and the following messages periodically appear: “no signal”, “no sound”, “no image”, “DRE coded channel”. Your satellite receiver receives weak signal:

— The antenna cable that leads from the antenna to the receiver is damaged.
— The tuner unit has failed.

— The satellite converter is faulty.
— They worked external factors: The antenna is obscured by an obstacle or adverse weather conditions.

7. The satellite set-top box works, but the channels cannot be decoded, because the text “DRE encoded channel” appears on the screen, and in the “Status” menu it says “no module”:

— The cryptomodule has failed.

8. The receiver turns on, and its display displays the message “ER31″:

— The motherboard is faulty.

Attention: If you have a warranty, before taking the receiver to a service center and demanding that it be repaired using the warranty card, please note that the warranty is not valid if:

visible mechanical damage, seals, screws and other marks are broken;
the equipment was installed incorrectly or by unauthorized personnel;
the set-top box was programmed incorrectly;
incorrect switching was carried out, the device was connected incorrectly;
the terms of use of the receiver were violated;
cables or cords were not connected correctly.

Regarding the warranty for satellite dishes, then it does not apply under force majeure circumstances (hurricane, vandalism, etc.) or if they were installed incorrectly or by unqualified personnel.

What causes device malfunctions

The most common reason why a device stops functioning is a broken power supply. Its malfunction can be caused by loss of capacity, defects in diode bridges, long period constant use and other factors.

An equally common cause is a malfunction of the satellite dish. This is evidenced by a jumping image, a barely perceptible signal from the satellite, and difficulties with the signal for most of the channels. The reason for this may be excessive snowfall, which clogs the antenna connection and makes it difficult to receive the signal.

But if the signal itself is simply excellent, and the image is of poor quality, then this indicates a failure motherboard. With such a malfunction, resetting settings and flashing the firmware is unlikely to be effective. In this case, it is better to take the receiver to a specialist who will replace components and repair the equipment.

Now, dear users, after carefully studying all the information, you can try to find the cause of the receiver malfunction yourself.

But if you are not confident in your abilities, contact a professional. And if you have additional questions related to your receiver, you can ask and write here. Someone will answer you and help you, don’t hesitate, because our resource provides all the information you need.

The receivers of many Tricolor subscribers may stop turning on. How to check the receiver, and what measures to take if a malfunction is detected.

Failure to turn on the receiving equipment may be due to:

Supply of food;
Switching the TV to another connector;
Technical work at the provider;
Problems with the antenna;
Signal conversion in the converter has stopped;
Damage to the cable or F-connector;
Software failure;
technical issues in the operation of the receiver;
The remote control does not work.

To detect the problem, the user himself can carry out simple steps, which involve diagnosing equipment. Moreover, it is possible to evaluate the performance of individual links or the entire signal supply chain from the antenna to the receiver.

Familiarization information before self-diagnosis - special symbols

A Tricolor subscriber, if he has certain knowledge and skills in electrical diagrams or power circuits, he can diagnose a broken receiver with his own hands. This will avoid long-term restoration of the receiver’s functionality in service centers. When deciding to open the equipment, the user should know special designations, used on internal elements.

Triangle with an exclamation point inside

The meaning of the designation is safety. If this warning is marked on some parts, handling these parts may damage accessories or the receiver itself.

Triangle with lightning inside

The meaning of the sign is a threat. Lightning indicates danger during opening or situations where elements are being handled. Danger involves harm to health or life.

Circle with English letter i

The designation provides information about problems and malfunctions that may arise during work.

Nutrition problems and their solutions

The first priority is always to check the power supply:

Is the plug plugged into the socket?
Is the power supply OK?
Correct connection of the power supply to the network;
Is the wire disconnected from the console, because sometimes children can accidentally remove it;
The power switch on the rear panel should be in the On position.

Models of older receivers typically have an external power supply. The power problem may be a malfunction of this element. Tricolor user can buy new block and enjoy watching television.

On new models, the power supply system is located inside the case, which complicates the repair task. Power may not be supplied due to lost capacity or defective areas on the diode bridges. Also, a unit that is used for a long time may fail over time. During repairs, you will need to replace the capacitor, which is swollen. Having disassembled the receiver case, you can immediately distinguish the power supply. By disconnecting it from all the boards, a skilled craftsman will be able to replace the failed elements.

Video: how to replace the power supply on the GS8300 receiver

To simply replace a capacitor you will need:

Soldering iron;
Screwdriver;
Soldering flux;
New capacitor.

The element to be replaced is purchased after opening the case. You should purchase a capacitor of the same capacity that matches the previously installed element.

When opening a part, the location of the element must be observed. When soldering a new capacitor, observe all boundaries.

Repairing the power supply will allow the current to flow again. If power is supplied, the indication is activated. Maintaining the “non-switchable” state in the presence of an indication is associated with other breakdowns.

Message No signal on TV

When a message appears, the subscriber first checks the likelihood that it is coming from the receiver and not from the TV. The indicators on the receiver light up, and when you press the buttons, a response occurs. When you call up the Receiver Menu, the device displays the corresponding window. This means that the equipment is correctly connected to the TV, and the error is related to the operation of the receiver.

If the weather is good outside and the provider does not carry out technical work (information about technical work presented on the company’s website or displayed in advance on the Info Channel), then the message may arise due to the following reasons.

Antenna offset

The antenna goes astray under the following conditions:

Bad weather;
Poor fixation;
Long-term operation;
Fall of a heavy object.

A displacement of 1 cm causes the signal to disappear. The user needs to analyze the rigidity of the fastening. If the fastening is found to be weak, adjustment will allow you to achieve the desired signal range. The signal is monitored on the television display during the period when the “Settings” section is turned on in the receiver Menu.

The location of the antenna changes by slowly rotating in different planes. You should not make turning steps of more than 1 cm. After turning, wait 5-6 seconds until the signal is set.

After the initial adjustment, it is necessary to perform a fine tuning operation so that the corresponding signal parameter scales are filled at the level of 70-80%. The final step involves securing the pole bolts to the antenna.

When a large object falls on the antenna, it leads to changes in geometry, which requires a change of equipment.

Often, independent changes in position do not bring positive results. A dish installation and setup technician will be able to quickly set up the signal. The cost of services depends on the region and location of equipment installation.

Cable damage

The subscriber should check the cable from the dish to the receiver. If a broken area is identified, the wire should be restored using available tools and an F-connector (if there is only one damaged area). Repair stages:

Cut the wire in the area to be restored;
Clean connecting areas;
Use F-connector on stripped ends;
After fixing the connection, screw on the electrical tape.

The operation is not performed if the rupture occurs again. A new wire must be used. Some technicians, without visually identifying a break, identify hidden defects in the cable using a tester.

Problems with F-connector

A cable coming out of the connector may cause a lack of signal. It is required to screw it back under force. A damaged connector can be replaced.

Problems with the converter

The converter is one of the connecting links in the signal transmission chain. Being constantly outside, he takes on the weather influences and Negative influence external environment. When purchasing equipment you are given warranty service within 1 year. In practice, the part is used for 3-6 years.

An ordinary user will not be able to detect a breakdown. If other options for signal deficiency are excluded, the part should be replaced.

A new converter can be purchased at the sales office. Replacement instructions:

Disconnect the element from the fastening;
Without moving the antenna, secure the new converter;
Check the range of signal stability on the corresponding scales displayed using the receiver menu on the TV;
If the settings are lost, re-adjust the plate.

When you call a support specialist, you will have to pay for the services of identifying the problem and installing a new part if replacement is necessary.

Interference on the way to the satellite

Interference is various objects that appear on the signal transmission line from the satellite to the antenna:

Tree branches;
Construction of a high-rise building;
Snow accumulation.

The method for removing an obstacle depends on the object that has arisen. The subscriber can simply reinstall the antenna to clear the signal path. After the transfer, you will need to configure the signal again.

Checking the serviceability of LNB “heads”

The functionality of the “heads” is determined after the disk drive (several converters) is turned off. After which each one is connected to the receiver.

The receiver does not turn on from the remote control

If there is no response to the remote control buttons, you should perform the action using the button panel on the receiver itself. If the actions are performed, then the receiver is functioning. After changing the batteries in the remote control, check the control using the remote control again. Operation did not resume - you need to use a different remote control.

Craftsmen can try to check the functionality of the remote control in another way. A camera is used for this mobile phone. Point the remote control LED at the camera that is turned on.

While looking into the camera and pressing buttons at the same time, monitor the LED indication:

If after changing the batteries the LED does not start blinking, then you should buy a new remote control.

Repairing a device with rare glows is carried out by disassembling the case and cleaning the surface of the board with a damp cloth, soapy water and a dry rag. After all cleaning operations, dry the parts and assemble the remote control. If the flash does not become constant when viewed through the camera, a new device is required.

Technical malfunctions of the receiver

The receiver is the link responsible for receiving the signal and transmitting the video stream. Technical components of the device may break down or software problems may occur. The receiver itself has a warranty period (1 year), during which specialists must repair the device.

If a breakdown occurs after the end of the warranty period, you can self-diagnosis or take it to a service center. Problems that often occur are displayed as errors on the TV screen or the device itself. Please note that the following errors are specific to some models:

DRE 5000, 7300, 5001;
DRS 5003;
GS 7300, 8300, 8300N, 8300M.

For other receivers, the same errors may occur.

When turned on, the receiver screen flashes

A flashing display indicates a faulty power supply. This may be due to a power surge. Application surge protector or a stabilizer will protect against damage.

When turned on, Boot appears on the screen

The letter combination “BOOT” indicates two problems:

Software failure, which requires flashing the device;
The motherboard is not working properly or is broken.

You can reflash the device yourself by finding software for this receiver model. In such a situation, the user loses everything warranty obligations equipment supplier. If the re-flashed receiver does not start sending a signal, then they resort to replacing the motherboard.

The motherboard is replaced at a repair center. There are brave souls who do it with their own hands. Then you will need to disassemble the receiver and remove old element. Such actions will void the warranty.

All the symbols on the receiver screen light up and it does not turn on

The lighting of all indicators and symbols allows us to conclude that there was software glitch. In some cases, the motherboard breaks down. After disassembling the receiver, specialists will be able to determine the true cause of the failure. At normal functioning The power supply will be replaced by the motherboard. When other boards are also damaged, it is better to buy new equipment, since the cost of repairs can be high.

The message “Short circuit!” appears on the receiver screen. Check antenna cable!

The message is translated as “short circuit”. The process can occur in several areas. Diagnostic stages:

If the message disappears after disconnecting antenna wire, then the cause for concern may be a broken converter, plate or short circuit in the wire;
Inspect the wire for signs of a short circuit by unhooking it from the converter;
When the wire was pulled out, the message did not disappear - the tuner unit had failed.

The subscriber can diagnose the breakdown himself.

The receiver displays "ER31"

The inscription implies a failure of the motherboard. It is better to replace the part at a service center.

The receiver does not turn on after a software update

Updated software may not install correctly. As a result receiver won't turn on. The subscriber must follow the reset steps:

In the receiver Menu, find and open the “Settings” section;
Select the “Reset” command;
After confirmation, wait for the end of the process and reboot the receiver;
When turning on, you may need to enter an access code - then enter the combination “0000”;
After logging in, the necessary parameters are set (language, time, location);
To install TV channels, you need to perform a search operation and save the changes.

Sometimes the problem is simply solved by turning off the receiver for 30-45 minutes and then booting into normal mode. This method can also be used by users who flashed the device on their own.

What to do if none of the methods helped

After diagnosing the equipment and eliminating all possible breakdowns, you can contact the service center. First you need to remember about the warranty, if it is still valid. Typically the period is 12 months. Once you have found the warranty card, contact your nearest service center. Employees after quick diagnostics will be able to repair the broken part free of charge.

When the warranty has already expired, you will have to take the product for service under normal conditions. Specialists can open the case and identify the cause. After which they will offer to carry out repair work, voicing the cost of spare parts and repair procedures. It is worth considering that a long service life of the receiver leads to the exhaustion of the intended resource. Therefore, for greater savings it is better to buy new receiver than repairing an old receiver.

Questions from subscribers

What should I do if the receiver does not turn on after a power outage?

You should check the functionality of the power supply.

How can you tell if the receiver is burned out?

The device does not respond when the buttons are turned on and the indication does not turn on.

Why does the receiver turn on and off on its own?

The cause may be outdated software, inadvertent failure of the power adapter, or contact problems.

Pilot 9 months ago
No need to panic. Reset the settings to factory settings, correct “top” and “bottom” in the antenna settings from 10750 to 10751. I installed 10753. All channels in normal mode are 269 pieces on the “single” tariff. My region is the main one. I don't know for other regions.

Anonymous 9 months ago
Replacing the cable helped. We'll see.

It depends on how you configure your tuner in the receiver. In this case, the tuner was already working perfectly. The recipient can have various plugins installed. The image was already part of it. Software support is excellent, especially regarding alternative software developers, the manufacturer could be a little more flexible.

So you don't play all the files successfully. Just for fun with clean original firmware without any programs or installed accessories it was about 35 seconds. The receivers do not contain a built-in fan. Cooling is carried out passively.

Nikolay 8 months ago

Sent by: GS8603 receiver. Software version 1.9.160. Sound drops out from time to time via HDMI. What is this? Software glitch? Is he famous? When will they fix it?

Sent: DREID:32002315155433 Hello, Nikolay! You are connected, please wait for the consultant to respond. Your request is first in line. Please wait. The first available consultant will answer you. Received: Hello, my name is Timur Klychev, technical support specialist for Tricolor TV subscribers.

Works with built-in hard drive

Only one is shown on the display Cyrillic alphabet. He had no problems with the disks. Therefore, you must select discs with care. Of course, uploading and downloading files from external data storage. The recipient can decrypt the decoder card internally, so you don't have to worry about the current list of more programmed programs. All records are always decoded.

Apparently there are some software bugs in the image you are using. You can rename this warning using an additional plugin, and it can also be removed. These speeds can be changed through the menu. It is also possible to create blocks in a record and move between them.

Sent: Hello.

Sent: Sdraftfuiti. Received: Please switch to the Tricolor TV Info Channel. Please press the red button on the remote control twice (the first in a row of four colored buttons, “F1”) and once green button(second in a row of four colored buttons, “F2”). Two scales will appear at the bottom of the screen. Please tell me approximately how full they are?

Sent: just a minute

Sent: 93 and 100

Posted: Do you know how many people are complaining about this? What does signal strength have to do with it?

Sent: I already checked everything is fine on the bells. The problem is HDMI. Before the September software update, everything worked.

Sent: https://site/question/97177 Received: Try replacing the HDMI cable Sent: here's the site, look at how many people are complaining about sound loss

Sent: The cable has already been replaced. How many of them should I buy? Received: You can send your comments and suggestions by official letter to the claims department at . You can also fill out a form of comments, suggestions and complaints on the website by following the link: https://public.tricolor.tv/#Cases/create/sub1 (The link must be copied from the chat window to your browser and then opened).

Sent: The problem arose precisely after the software update from September of this year. The cable has nothing to do with it. Received: In this situation, you can contact the manufacturer and developer of the software. Received: Is there anything else I can help you with?

Sent: Vfs haven't helped me with anything yet.

Posted: Are you aware of this problem?

Posted: Will it be resolved? Or switch to NTV+? Received: The need for periodic software updates is stipulated in the terms of service of Tricolor TV. Clause 4.3. “Terms of Service”: NSC is exempt from liability for failure to comply with the terms of Service in the event of: ... 4.3.10. failure to perform or improper (including untimely) performance by the Subscriber of actions provided for by the manufacturer of the software embedded in the Software or the manufacturer of the Software, in terms of modernization, updating of software embedded in the Software. - http://www.tricolor.tv/terms-and-tarrifs/.

Sent: It’s not realistic to watch like this, the sound on the GS 8306 randomly turns off after the update from September of this year

Sent: what condition did I not fulfill? Received: Perhaps during the update there was a failure in receiving an update from the satellite. Received: You can try to update the equipment yourself or contact a service center for diagnostics Sent: from so many people that I gave you the link? Received: We do not have the ability to check your links. This is handled by another department.

Posted: I have this problem on two tuners. In two independent houses.

Sent: After I insert a flash drive with software files from September of this year, the tuner does not start flashing. because it matches the version with mine. Received: In this situation, please contact the service center. You can check the contact details of the nearest service center by following the link: http://gs.ru/support/service-centres. You can also contact the Tricolor TV Sales and Service Center. To find your nearest Sales and Service Center, please follow the link: http://www.tricolor.tv/how-to-connect/where-buy/buy/offices/.

Sent: The service was there and they said that this was a problem with the software you were broadcasting in September of this year. Why don't you admit this? Received: Tricolor TV is not a manufacturer of receiving equipment software, nor is it a manufacturer of receiving equipment.

Sent: The service is unable to help in this situation. Defective Broadcast Software your company they can't fix it. Received: Tricolor TV is only a signal repeater.

Sent: When I resell pies, I must be responsible for the quality of these pies. So are you. Received: Tricolor TV does not sell receiving equipment.

Sent: Okay, you agree with me that the software has an error or is not complete. Even if it's not your fault? Received: Specialized stores do this. Received: Also reception equipment passed compatibility tests for correct viewing of channels.

Posted: What does that have to do with the sale of equipment. I just gave this example with natural creatures. You provide a service and the service must be of high quality. Received: "Tricolor TV" only provides access to viewing channels.

Sent: Well, give me access to view channels. Tell me, do your channels have soundtrack? Received: All channels have an audio track. "Tricolor TV" broadcasts normally without interruptions.

Sent: So the problem is that I cannot reproduce it on the equipment you recommend. Received: You are losing sound on your HDMI cable. On the bells, he broadcasts correctly

Sent: Do you broadcast channels in HD quality? Received: Absolutely correct. Received: "Tricolor TV" provides HD quality channels

Submitted: How can I see this quality on RCA connectors? which in principle do not support HD quality? Received: You can use special adapters.

Sent: and now the question is about HDMI. I want to hear an answer from you. Why does the sound disappear through this output after a software update in September of this year? Is this a software glitch? Received: This information You can check with the software developer.

Sent: Tell me in the chat form that we are talking now, is there a section for questions related to the operation of the software? I came exactly on this issue. So what is the problem for me to answer?

Posted: What is this chat for with the ability to ask questions from the software section. Should you send this question to the developer? Received: Features of version 1.9.160: The interface in this software version is the same as it was before version 2.5... on all Stingrays. In this version of the software, the scales are called up by pressing the Red button twice and the Green button once. The "Tricolor TV Magazine", "Hunting and Fishing" and "Weather" applications are not available on this software version. This version does not support connecting a tablet/smartphone in dependent (mirror) viewing mode. The recording function is not available on this software version. Info banners on this version of the software can be disabled by filling out the form, as on other receivers with the Stingray software platform http://operatorscript/Questionary/Index Favorite lists

Posted: It's the same as if you ate a pie with potatoes. And the potatoes turned out to be wormy or rotten. You come to me and express your claim. And I’m telling you, Uncle Vasya grew the potatoes, go to them and ask him why they are rotten. So what? Received: You have already received an answer from me to this question, if you have no other questions, I will be forced to end the chat.

Sent: just a minute

Sent: you can repeat the answer again Received: Thank you for your message. To save a copy of the dialogue, you can copy the text to your device. The conversation session is closed. Thank you for your message. If you need to save the information provided, you can copy it to the device you are using in a way convenient for you.

Anonymous 8 months ago
Nikolay, it’s better to write a complaint to their general director Kholodov. We, as their clients, should not be concerned that their software suppliers have cooked up a crappy update, they work with them, not us, we don’t know who a satellite is and don’t want to know, they have a contract with them for the supply of software, let them complain to them and present it, and it is THEY who force us to update the receiver. they sit like robots (or parrots), it’s impossible to achieve anything, they’ve driven thousands of people to a state of white heat, freaks.

Satellite TV takes last place in the entertainment industry. And this is facilitated by - inexpensive price on equipment and an extensive list of channels. But all the joy can come to naught if the satellite television receiver does not turn on.

Everything would be fine, but there is one unpleasant moment. Chinese receivers often fail. The main cause of equipment failure is a broken power supply. This happens due to thunderstorms, voltage surges, and simply poor-quality components of this unit. In contrast, other receiver modules practically do not break. It’s about this common breakdown that we’ll talk and find out how to repair the receiver’s power supply with your own hands.

This article will provide simple and practical ways, allowing you to determine the faulty part in the tuner power supply. Although the methods are simple, their use in most cases allows you to repair the power supply of the satellite television receiver yourself.

So, if your satellite TV receiver model: Gione, Cosmo Sat and the like has stopped working, then don’t rush to worry, maybe everything is not so bad. Try to find the reason yourself without the help of specialists.

What might you need? Multimeter, continuity tester, soldering iron and a little patience.

We remove the cover of the device and see a separate module. It's there pulse block nutrition. To start troubleshooting, remove it by unscrewing the screws and disconnecting the connector on system board. Now the payment is before us.

The first thing you need to do with the board is to visually determine whether there are damaged (swollen) capacitors and other circuit elements. Often this is the reason why the satellite TV receiver does not turn on.

If damage is not visible, then it is necessary to check the integrity of the cord and fuse. We put a continuity tester on the ends of the fuse, and by the reaction of the device we determine its integrity.

If the fuse is good, that's good. And if not, then do not rush to change it, since the same thing can happen to it as to the first one. It is better to solder a socket with an incandescent lamp in its place. The lamp has a power of 60 watts and a voltage of 220 volts.

Now, if there is a short circuit in the circuit when turned on, the lamp will simply light up at full intensity, without causing any harm to the circuit. If the lamp does not light up when you turn it on, take a multimeter and measure the voltage on a large capacitor 47 uF * 400 volts.

The multimeter must be set to “measurement” mode DC voltage" On the contacts of the capacitor when normal operation, the voltage should be about 300 volts. If there is none, then we call along the chain - from the fuse to diode bridge. In the case of the presence of alternating voltage at the input of the bridge, everything indicates a breakdown of the diodes, and this is also one of the frequent breakdowns in which the satellite television receiver does not turn on. To determine which diode has failed, you need to unsolder one end of each.

Then, by placing a continuity tester on each diode alternately and swapping the ends, we determine their integrity. A working diode must pass current in one direction. If the diode rings equally in two positions, it means it is broken. Most often, a pair of diodes fail. Therefore, if possible, it is better to change all four at once, since after such breakdowns, even those that remain working change their parameters. As a result, partial replacement of diodes can be considered as an inferior repair of the receiver's power supply. This means that there is a high probability that one day you may again encounter a situation where you will need to eliminate this malfunction, as a result of which the satellite television receiver has stopped working.

The diodes have been replaced, now we turn it on again and measure the DC voltage on the same capacitor. It should be, as mentioned above, about 300 volts. If this is the case, then the next stage of diagnosis is measurement AC voltage on one of the primary windings of the transformer. How to do this can be seen in the photo below.

The device should show about 150 volts, and the voltage should seem to “float”, that is, change. If this does not happen, then most likely the microcircuit has failed. You can replace the microcircuit and repeat the measurements again.

When the device shows the presence of a pulsating alternating voltage on the primary winding, it is necessary to immediately measure the direct voltage at the output of the unit.

To do this, put the multimeter in the “DC voltage measurement” mode and attach the negative (black) probe to the second slot on the connector. This is the common (negative) contact. Using the other end of the device, we measure the voltages at the slots of the connector one by one.

If you turn the plug with the slots towards you and measure from left to right, then the voltages should be as follows:

general
general

If there is no voltage, then we do the same operation with the diodes of the secondary circuit, as described above. Having identified a faulty one, we replace it. Note the larger diode. It is labeled SR-360 and the like. It fails most often. By replacing it, you can solve the problem when the satellite television receiver does not turn on. Again we measure the voltage at the terminals.

If this method does not yield anything, then most likely the microcircuit in the primary circuit, which acts as an alternating voltage generator, has “failure” high frequency. But, as practice shows, this rarely happens.

That's all I wanted to tell you about repairing the power supply of the satellite television receiver. Successful repair.

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