We don’t wish this on anyone and we hope that you will never need this instruction. Nevertheless, everyone should know the actions that need to be taken in the event of the loss of an expensive device.

Imagine something terrible happened - you lost your iPhone, iPad or iPod touch. What should you do to not only maintain the confidentiality of information, but also try to get your gadget back? Especially for such situations, we have prepared step by step instructions.

With the release of iOS 4.2.1 for all owners mobile technology Apple now has access to the service "Find iPhone". True, in order for it to be used, the service must be activated on your device. Based on this condition, there are 2 possible scenarios.

1. Find My iPhone is enabled

In order to use the Find My iPhone function, you need to go to this address or run application of the same name on an iOS device. To authorize, you need to use the Apple ID to which the lost device is linked.

Step 1 - Search for your device

Launch the Find My iPhone app to select your device and view its location. All devices that are linked to your Apple ID will be displayed on the map. Those that are online are highlighted in green, and those that are offline are highlighted in gray. The latter also display the time at which they last time connected to the network.

If the device is nearby, you can play it on it sound signal to find it by sound. To do this, you need to select the device you are looking for and in the window that opens, in the right top corner menu, click on the “Play sound” button.

Taking into account the fact that it is impossible to use Apple maps, you must select the “Hybrid” mode in the lower right corner. As a result of this action, you will at least see houses and street names. By overlaying this data on any other map, you can accurately determine the position of the device.

If the lost iOS device is offline, you can activate the function "Notify me of a find". In this case, when connecting the device to the network, to the email specified in account Apple will receive a notification that the device has been detected. However, it is more advisable to use the next step.

Step 2 – Turn on Lost Mode

With its help, you can not only remotely lock your device with a 4-digit password, but also track its geolocation, and also display a custom message with a contact phone number on the device screen.

A feature of this mode is that when activated, if geolocation services are disabled on the device, they will immediately included to determine the geoposition of the device.

To use this mode, you need to select lost device and in the menu that opens, click on the button "Lost Mode". After this, you must indicate a telephone number for contact, and also write short message. If your gadget does not have a 4-digit unlock password, you must enter that as well.

By clicking on the “Finish” button, the online device is immediately put into lost mode - all notifications are blocked, and the data you entered appears on its screen.

If the device is offline, blocking and tracking (if possible) will be activated when it is connected to the network.

You will be notified of the successful activation of “Lost Mode” by email specified in your account. Apple records.

Now comes the fun part. Everyone knows very well that in many countries, on Apple Maps there are no houses, that's why in some cases the company still uses Google maps.

A similar letter arrives after discovering a device with “Lost Mode” activated. As you can see from this screenshot, there are houses on the map. In addition the letter contains the exact address locating the device.

As soon as you receive this data, you must immediately hand them over to law enforcement agencies. In most cases, this will be enough to find the missing device.

Step 3 – Erase all data from your device

This is an extreme measure that must be used if it is not possible to obtain information about the location of the lost gadget, or it is located in a hard-to-reach place, for example, far abroad. All you need to do for this action is to select the desired device and click on the appropriate button in the drop-down menu.

Attention! Once you delete all data from the device, you will no longer be able to obtain its geolocation, and accordingly, the device cannot be tracked.

If the device is online, the data will be deleted immediately, offline - the first time you connect to the Internet. Also, under no circumstances You should not delete the “cleaned” gadget from your account. In this case, activation lock will be disabled and attackers will be able to activate and use your iPhone or iPad.

2. Find My iPhone is not activated

Unfortunately, if you have not previously activated this feature, you will not be able to find your lost device using it. However, it is still possible to protect some data.

Step 1 - Change Account Passwords

First of all, we're talking about about the Apple ID password, changing which prevents third parties from gaining access to iCloud data, iMessage or iTunes. Other important accounts that require updating access include accounts Email, social networks And so on.

Step 2 – Block the ability to send messages and make calls

To do this, contact your operator mobile communications. This step will protect you from possible costs for calls that could be made by attackers.

Step 3 – Report your lost or stolen device to law enforcement

Although it seems trivial and useless, it is still worth doing. At a minimum, you will have a chance, albeit small, to return your favorite gadget.

If it is your iPhone that is lost, then the first thing you need to do is call it. The likelihood that you will get an answer is quite high.

Finally, some tips, which will not only help protect your personal data, but will also significantly increase the chances of returning your lost device.

Your brand new iPhone 6 is a real bait for a pickpocket. But in addition to the purely physical loss of an expensive device, the user loses a lot of necessary and, often, private information. Therefore, be sure to take preventive measures before this happens. And if suddenly your iPhone is stolen, you will probably know what to do in such a case. And thanks to modern developments Apple who tries to do everything possible for reliable protection, you can quickly block your smartphone, preventing access to personal data, and make it much more difficult for the thief to sell it further.

What to do to ensure safety?

First of all, activate the Touch ID function, which involves scanning the owner’s fingerprints at each entrance. Doing this quickly and not difficult, but it will help protect against unauthorized access if the phone is stolen.

Then be sure to initiate the “Find iPhone” function, and it is advisable to do this immediately after purchase. Go to the “Settings” menu item, find the “iCloud” tab. To log in to the cloud, create or enter existing Apple ID and password. If you don’t have it, you can get it completely free by selecting the appropriate offer, it will be displayed simultaneously with the request. But it’s better to create a strong, combined alphanumeric password yourself, and most importantly, don’t forget it!

Next, in iCloud menu, find the green icon in the form of a radar, with the inscription - Find iPhone, and switch it to the “on” position. At this moment, the smartphone is activated, by default, background mode"Activation Lock". Then, if stolen, the iPhone will not give scammers the opportunity to do anything with it in the future, except sell it for spare parts. Without your password and Apple ID, they will not be able to erase existing data without a trace, nor disable Find My iPhone, nor use it for its intended purpose, if you try reactivation. Currently, it is almost impossible to completely remove the existing blocking; certain restrictions on the iPhone will still remain. That is, the whole point of theft disappears. And perhaps it will be returned to you for a reward, under the guise of being “found” and not stolen.

It is also very important to block the ability to disable the geolocation service so that the thief cannot deactivate it. But again, this needs to be done before the iPhone is stolen. To do this, in “Settings” go to “General”, select “Restrictions” and enable them by entering a four-digit password different from the unlock password. Then, having found the “Location Services” tab at the very bottom, block its changes. After this, the thief will not be able to turn off the iPhone or disable geolocation. It wouldn’t hurt to also prohibit changes in the “Accounts” tab, thereby eliminating the possibility of hacking the owner’s iCloud account.

Procedure for committing theft

If attackers do steal your smartphone, as quickly as possible, from any computer, go to the link: http://icloud.com/find. Enter your Apple ID with a password for identification, and launch “Find iPhone” and select your iPhone. To do this, click on the “All devices” tab. Next, in the same menu, you must immediately enable “Lost Mode”, thanks to which the lock will be made using a four-digit password code. Then you can send a notification to your iPhone that it is lost/stolen and indicate your contact number. This message will appear on the screen even if the device is locked. And from your iPhone you can call back, but only to the number that is listed in this message.

Then try to determine the location of your smartphone. If the green circle glows next to the name, this means that the phone is online and can be tracked, but if the gray circle is not, it will immediately send its coordinates when connected. You can click on “Notify me about a find” and receive an email notification about the device’s connection to the network. If an iPhone, according to the map, is detected nearby, you can force it to play a long (about 2 minutes) sound signal on maximum volume to help find him.

It also makes sense to try to find an iPhone that was stolen using the IMEI code. It can be found on the box, or in advance, before it is stolen, dial the combination *#06# and write down the resulting fifteen-digit code. But to do this, you must personally submit a written statement of theft to the police department, and she will issue an order. mobile operator for code tracking. This way you can get information about the location of the device if it appears on the network, or about an attempt to replace the SIM card. But the chances are slim, you understand.

Many people have found themselves in a situation involving the loss or theft of their beloved iPhone. And the situation gets even worse if the phone is turned off, for example, if the battery is dead or the thief turned off the device on purpose. But there is still a chance to find the device.

If the lost iPhone was running iOS 8, then the chance of finding the turned off phone is quite high, but only under one condition - if the phone was turned on. required function, which will send you a message with its last location before shutting down. You need to react quickly, because if your phone is stolen, an attacker can take it to another place. Unfortunately, on mobile with more early version iOS given The program only works if the device is turned on. You can also find your iPhone using another Apple device. To do this, you need to download the “Find iPhone” application on it and log into it with your username and password. The program will display the last location of your phone. There's no chance your phone is still there, but it's better than nothing. And you will have something to start from in your search. The last resort way to find an iPhone is to contact the Apple office; quite recently they introduced an innovation - they can even track turned off phones, but this, unfortunately, only applies to latest models. This system works like this:

• if the phone is locked and someone enters the password incorrectly several times in a row, the phone first goes into “hibernation” mode (it looks like it’s turned off, but it’s actually not);
• periodically sends messages with its location;
• sends photos from cameras.

If you couldn’t find the switched off phone, then send a blocking request through Icloud, and when the phone is turned on, a message with your text will appear on the screen. You can also remotely erase all data even when the phone is turned off.

Last resort in search of a phone - contact the police. But in order for them to find a mobile phone, you need to give them serial number phone number, which is indicated in the technical passport. This way, if they find your phone, the serial number will help identify the owner, which is you.

Unfortunately, if the phone is turned off and the “Find iPhone” function has not been previously activated, then the chances of finding the mobile phone are minimal, and last hope remains either with Apple. or to the police.

21.07.16 29 491 0

What to do if you lost your iPhone

Three steps to return your phone without getting robbed of money

Don't panic! We'll fix everything now.

Ilya Anonymous

Tinkoff Bank employee

Block him using Find My iPhone

On your iPhone there is system program, which can lock your phone remotely. How to do it:

1. Go to icloud.com and sign in with your Apple ID.
2. Enter “Find my iPhone”, or Find iPhone:
3. Find your device in the list at the top.
4. Click Lost Mode in the right panel.

Now, when someone finds it, the phone will show a message about blocking, and you will receive a notification that the phone has been found. In this state, you can’t do anything with the phone - just charge, turn it on and off. The data on the phone is encrypted and it is extremely difficult to extract it. You will not be able to log into your phone without your consent. There is no point in selling it, except for spare parts. If an honest person finds the phone in this condition, he will call you back.

Don't go out to save your iPhone

Find My iPhone will show you an approximate location where your phone might be. But this does not mean that you need to urgently go there and look for him. Firstly, they may be waiting for you there. And secondly, there are much more important things to do right now than getting your phone back. Before organizing a rescue expedition, make sure your money and personal information are protected.

Reissue the SIM card and insert it into a simple phone

Losing your phone is not as bad as losing your SIM card. Using it, scammers will be able to log into your Telegram and online banking, access your mail, get your personal data, take out a loan on you, and it’s scary to think what else. This would already be targeted sabotage, but this also happens. To prevent this from happening, you need to disable the old SIM card and get a new one.

Run like a bullet to your operator's office with your passport. Block old SIM card, receive a new one to the same number. This can only be done in the operator’s office, and not in a communication store, so look for a branded office with a logo. A map of offices is available on your operator's website.

Don't buy yet new iPhone. Insert the new SIM card into the regular one push-button telephone: It's in your drawer with old phones and electronics. It looks something like this:

It is important that your new phone was not an iPhone. If your phone ends up in the hands of experienced scammers, they will be able to get into your Apple ID and even block your new iPhone. Therefore, for now, insert the SIM card only into regular cell phones.

Updated SIM card - call the bank

Since you now have a physically new SIM card, some banks may think that this is somehow suspicious. What if a fraudster received it using forged documents in order to get into your online bank? For the bank to recognize your new physical SIM card, call the bank and confirm that the new SIM card is yours.

Change your passwords

If your phone just fell into a pond, then there is nothing to worry about: no hackers will get to it. But if the phone is picked up by local drug addicts and sold to craftsmen on the radio market, your personal data may be in trouble. The first thing hackers will do is try to get into your Apple ID and mail. To stop them, change your passwords.

Go to appleid.apple.com, log in to your Apple ID, change your password. Remember the answers to yours Control questions, and if you don’t have them, install them.

Change your email password. How to install complex password, I wrote.

If you don't already have two-factor authentication turned on for logging into Apple ID, turn it on. Perhaps Apple will offer to wait three days - this is normal. Come back in three days and turn it on.

Wait a few days

Good script: an honest, kind person will find your phone, he will call you, you will meet in a public place and he will return your phone. You can thank a person for this with money or a gift.

Average scenario: they will call you and offer you a ransom for the phone. Decide for yourself whether to pay it or not. But remember that to a scammer, most likely, your iPhone is now worth the sum of its parts. This is at best 5-7 thousand rubles. Therefore, it’s definitely not worth paying more than 10 thousand rubles to return an iPhone.

Bad script: You will be taken advantage of by professional scammers. Their job is to get you to untie your lost iPhone from your Apple ID. To do this, they will use all sorts of tricks: from calls supposedly from the support service to a performance at the Mitinsky radio market with the participation of disguised police officers.

If you feel that you have been contacted by scammers, remember the rules:

1. Never untie lost phone from your Apple ID account.
2. Do not enter your Apple ID password anywhere outside of your home. Especially if you are lured to the radio market and are offered to log into your Apple ID from someone else’s computer.
3. Do not tell anyone any codes that you receive via SMS or email. Even if there is a policeman in front of you who is supposedly investigating the loss of your phone.

If none of this happens in the next 3-5 days, assume that you will no longer see the phone. Buy new or continue to enjoy peace of mind, endless battery and excellent reception on your feature phone.

If you haven't lost your iPhone yet

There are several things you can do right now to make it easier to return your iPhone later.

1. Set a password on your computer and phone. On your phone, enable fingerprint login.
2. If you have a Mac, turn on data encryption (Settings - Security and Protection - FileVault).
3. Do backup copy iPhone via iTunes or iCloud. It is advisable to set up automatic backup.
4. Enable two-factor authentication everywhere: in mail, in Apple ID, in Telegram.
5. Put different passwords by mail, Apple ID, Google and Telegram.

This minimum requirements security for those whose whole life is in their phone and computer.

For the paranoid. Buy a simple push-button phone and insert a new, clean SIM card into it, registered on the passport of your grandmother’s cousin’s brother’s godfather. Set up two-factor authentication so that access codes are sent only to this new SIM card.

Greetings! On mobile Apple devices there is an excellent function that has already helped (and continues to help) many users find their forgotten (stolen) iPhones or iPads. Many people have heard about it - this is “find iPhone”. But there is also an important component of this option - the loss mode. Not many people have heard about it anymore. Why? The thing is that they usually start using it when the device has already been lost or stolen.

I sincerely hope that it was not such a misfortune (loss or theft) that brought you to this page, but just idle curiosity. I will try to fully satisfy him and tell him about the lost mode in the iPhone in as much detail as possible, let's go!

What is Lost Mode on iPhone?

As I already said, this is one of the components of the “find iPhone” function. Accordingly, it is impossible to use one without the other. This mode allows you to perform two manipulations with your device at a distance:

1. If your iPhone or iPad did not have a screen lock password, set one.
2. Display any message on the screen.

The standard entry that appears when you turn on Lost Mode is: “This iPhone has been lost. Please, call me". Plus, the phone number you provide.

Naturally, you are free to change it and write whatever you want, even the most serious curse words.

How does Lost Mode work?

After activating the loss mode (how to do this is written below), the device screen is locked with a password (which was set earlier or the one you specified yourself when you turned on this mode) and an inscription with the text you wrote is displayed on the screen. Now no one will be able to use the device or gain access to it without knowing the password.

If someone wants to remove it, for example (even with ), then of course they will succeed and the password that is set for the screen lock will disappear. However, subsequently, when a special window appears, in which it will be written that this device is in Lost Mode and requires your Apple ID account information to unlock it.

It is noteworthy that such devices are almost impossible to unlock in any way, even through technical support Apple company. Receipts, boxes and other evidence that the gadget was purchased by you and belongs to you will no longer help here. Company employees will only repeat one thing - remember your Apple ID and password.

The most important thing to remember. If the iPhone or iPad is in Lost Mode and the credentials are not known, then you can do the following with such devices:

• Sell ​​for spare parts.
• Just put it on the shelf.

On this moment, making them work is almost (99%) impossible.

How to enable Lost Mode on iPhone?

There are two main ways to activate Lost Mode:

1. Using the iCloud service web page.
2. Through a special application available for free download V App Store- “find iPhone”.

Since access to the Internet is much easier to obtain than another Apple device with installed special application, then consider turning on the lost mode through the iCloud online service.

P.S. In any case, no matter what actions you want to take with the lost mode - activate or deactivate, the chances of a successful outcome increase with each “like” for this article. Try it! Still have questions? I'm waiting in the comments!