Please answer origin's security question. Changing and restoring your security question in Origin

Useful tips

Quite a lot of people ask how to change the security question in Origin, when the answer is practically in front of their nose. This is not difficult to do. In this article we will look at two options: when the secret word was lost and when you know the answer to the secret question, but do not know how to change the question. We will also look at common questions and answer them.

How does this system work?

Everything is quite simple. The described system protects any user data when someone tries to change something, be it a password or email, by blocking access to this function in case of incorrect input. And if you forgot the answer, you can only change the secret word in Origin with the help of technical support.

Let's take a closer look at this.

Origin: change the secret question if the answer is known

Execute this operation it won't be difficult if you have strong evidence that you are the rightful owner of this account. Although you will still have to be nervous, because this can only be done over the phone by calling Origin support.

To do this we perform the following actions:

Click on the “Support Service” button.

Go to the “Contact us” item.
A list of products opens in which we need to select Origin, which will be marked with an asterisk.

Next, select the platform you are on this moment send your application.
We choose the topic of our appeal. In our case, this is “My Account”.

Next, you need to choose the nature of the problem that occurred. Select "Manage security settings".
Next, you need to indicate what exactly you need to ask the support service about; oddly enough, select “Change security question.”
All you have to do is indicate that you tried to make the change secret question at the address indicated in the text.
The last step will indicate your version of Origin, which can be done by selecting top menu“Help”, and then - the item “About the program”.

After this, you need to click on the “Select connection type” button and see this message:

Most often, to unlock a game account, you need to provide the key that you previously activated on your account. In rare cases, you may need more data, but more often a game key is enough.

If you have not forgotten the answer to your security question, then you can change the security question in Origin in the security settings (more on this below). This is much easier to do than the first method, however, you will also have to go through a large number points.

To do this, go to the official website and go to “My Profile”.

Click on the big orange button at the top to go to the EA.COM website and change our security question there.
In the window that appears with the site, select the section with the inscription: “Security”.
In this section we can find the field: “Security account", and next to it we will see the "Edit" button. Click on it.

Here you will be asked to enter the answer to your security question. After entering, click: “Continue”.
In the security settings window that opens, you need to go to the “Security Question” section and write all the necessary data in the appropriate fields.

Ready! The data has been completely changed, now you can continue to use your account without problems.

Is it possible to change the security question in other ways?

At the moment others legal ways There is no way to change your Origin security question or answer. All methods presented by various video hosting sites are fraudulent, and all working methods have been fixed and no longer work. After downloading the program from third party resources, you risk completely losing your game account, and in the worst case, damaging your computer and the data on it.

Is it possible not to call support if you forgot the answer to your security question?

Today, calling the support service is the only way to change the security question in Origin; others simply do not exist or are a scam.

Is calling Origin support free?

The support center is located in Moscow. If you live in another city, then this may be a problem for you. That's why you can order back call, which is carried out at the company’s expense, and you will not lose a single ruble during negotiations.

I received a call from another country. What to do?

There is no need to panic in this situation. Most likely, you saw two fours at the beginning of the issue and thought that the call is coming from another country. The call still goes through Moscow, but the Call Center is located in Ireland, which is why you see these numbers.

What questions can you ask?

It is worth considering that the support service does not advise users on basic setup game accounts. You will not be able to find out about future promotions or get yourself a discount. So what questions can you ask?

Complaint about insult or violation.
The game or application does not launch.
Poor performance.
Recovering lost account data or restoring it.
Problems with financial transfers.
Reset achievements in an online game.
Tell us about errors and bugs.
The access code or coupon has been lost.
Change the secret word in Origin.

Is it possible to contact support by mail?

Yes, you can, but you won't be able to change your security question in Origin using your email.

EA support email address in Russia: [email protected]

Before contacting support by email

If you do have questions that can be asked by email, then be prepared for the fact that you will have to wait a lot of time, and sometimes spend a lot of effort, for example, to return a stolen account or email. As a last resort, you can write an angry post on the reddit website about the company, after which the chances that your account will be restored will increase, but be prepared to use the knowledge in English, because after that they will contact you on it.

Finally

You may often encounter problems when you cannot do without technical support and you will have to contact them. Choosing which way is up to you. This article outlines basic guidelines for calling technical support. It was also discussed in detail how to change the security question in Origin and the main problems that you may encounter when calling or contacting email. We recommend that you find old access codes for games, be patient, and you will definitely succeed.

Today there are a lot of gaming portals that impress with the quality and quantity of supported games. StopGame, Origin, GoodGame are the most famous of them. Origin has gained a lot of trust among gamers. And here we will analyze popular topic: How to change your security question in Origin.

Why do you need a security question in Origin?

A secret question is an old method of identifying a user’s identity, which has long lost its relevance for many. Yet this is exactly the technique that Origin uses. It allows you to confirm the fact that it is the owner who is trying to get to the page.

When registering, it is very important to take your security question seriously because it will be quite difficult to restore or change it in the future. It's better to write down the data somewhere in a notepad: storage important information unsafe due to the possibility of an attacker hacking the system.

How to change your security question

It often happens that the user needs to change the secret question or the answer to it. This can be caused by a number of reasons, including the receipt of information by outsiders. In order to accomplish your plan, follow the instructions below.

How to restore your secret question

Unrecorded data, frivolous attitude during registration, profile theft - all this can cause loss of access to the main functions of the game portal. How does it all happen? Forgot your password? No, it's quite easy to restore it. A secret question can cause enormous problems. It is this that causes a lot of inconvenience to users. If the situation of losing your secret question and answer is familiar to you, we know how to solve it! Just follow the instructions below and everything will work out!

Warning! It is important that you are linked to your profile Email address, otherwise it will be almost impossible to restore access.

Attention, correspondence with the security service may take a long time, be prepared.

Uses once popular system protection through a secret question. The service requires specifying a question and answer during registration, and in the future this is used to protect user data. Fortunately, like many other things, your security question and answer can be changed to suit your needs.

This system is used to protect personal data from editing. When trying to change something in their profile, the user must answer it correctly, otherwise the system will deny access.

Interestingly, the user must answer even if he wants to change the answer and question itself. So if the user has forgotten the secret question, it will be impossible to restore it on his own. In this case, you can continue to use Origin without any restrictions, but access to changing the data entered into your profile will not be available. The only way to gain access again - contact support, but more on that later in the article.

Changing your security question

To change your security question, you need to go to the security settings of your profile on the site.

The data has been successfully modified and can now be used.

Recovering your security question

If the answer to a secret question cannot be entered for one reason or another, it can be restored. But it's not easy. The procedure is possible only after contacting technical support. At the time of this writing, there is no unified procedure for restoring a secret question if it is lost, and the service only offers to call the office by phone. But you should still try to contact the support service in this way, since it is quite possible that the recovery system will still be introduced.

To do this, on the official EA website you need to scroll down the page and click the button "Support service".
Next comes the difficult process of trying to solve the problem. To get started, click the button at the top of the page "Connect with us".

A page with a list of EA products will open. Here you need to select Origin. It usually comes first on the list and is marked with an asterisk.

Next, you will need to indicate which platform you are using Origin from - PC or MAC.

After this, you will have to choose the topic of the question. We need an option here "My account".

The system will ask you to indicate the nature of the problem. Need to choose "Manage Security Settings".

A line will appear asking you to indicate what exactly the user needs. You need to select an option "I want to change my security question".

The last point should indicate whether attempts were made to do this yourself. You need to choose the first option - “Yes, but there were problems”.

Also earlier, a question appears about the version of the Origin client. It is not known what this has to do with the secret question, but you need to answer.
After selecting all the items, a button will appear "Select a communication option".

After this it will open new page With possible solutions Problems.

As mentioned earlier, at the time of writing there is no single way recovery secret password. Perhaps he will appear later.

The system will only offer to call hotline support services. Service phone number in Russia:

7 495 660 53 17

According to the official website, a standard fee is charged for the call, determined by the operator and tariff. The support service hours are Monday to Friday from 12:00 to 21:00 Moscow time.

To restore your secret question, you usually need to provide some kind of access code to a previously purchased game. Typically, this allows specialists to determine whether they actually have access to the account. specific user. Other data may also be required, but this is less common.

Conclusion

As a result, it is best not to lose your answer to the security question. The main thing is to use fairly simple answers, in the writing or selection of which you cannot get confused or enter something incorrectly. It is hoped that a unified system for restoring questions and answers will appear on the site, but until then we have to solve the problem as indicated above.