Why doesn't viber load? What to do if Viber doesn't work
The Viber application was created for quick and convenient communication. But cases often occur when it ceases to serve its true purpose. Then the process of communication itself stops. If Viber is used as corporate communications between clients, such nuances can even cause financial damage.
Why Viber does not display current messages
Method No. 1
When you receive a notification about a delivery failure, you need to immediately restore the Internet; this can be done by turning off and then turning on the WI-FI network. After recovery, you need to re-enter the dialogue and re-send. 
Method No. 2
When disconnected automatic updates, the program may still work for some time after the new update is released. But if some are changed important parameters, then you still have to download the new version.
Sometimes the way out new version goes unnoticed, but at the same time, Viber does not show messages. For the program to work correctly, you need to download the latest version. 
Method No. 3
When letters from a user do not arrive, you need to advise him to check that your number is recorded correctly. Because if an error is made in it, the sent text will go to another user. 
Method No. 4
This method is recommended when any deviations appear, as it always solves them. You need to completely remove Viber from the device and check the operating system for residual files. Then download the messenger again using official services Google Play or App Store. 
Has a large user base. Several million people communicate on it every day. They share their thoughts, send each other funny stickers, communicate in group chats. But in the messenger, like in any other program, an error may occur. In such situations, the question arises of what to do if Viber does not work. There are many reasons for the error, and it depends on them how to fix it.
If the messenger does not work immediately after installation, then most likely the problem lies in the hardware of the smartphone. Try rebooting your device and trying to log into Viber again.
If the program worked for a long time and suddenly stopped, you must first pay attention to the network connection. It is recommended to open a web browser or any other application that requires Internet access. If they function as usual, then the failures are directly related to the messenger itself. In addition, you can try turning off wi-fi (if communication is provided through it) and connecting via 3G or vice versa.
A common reason why Viber does not work is the presence of viruses on the device. It is recommended to run a scan antivirus program, and then try again. In some cases, an antivirus may block the operation of Viber, which should be excluded if an error occurs.
Common problems
Among the most common problems with the messenger are:
- absence sound signal;
- inability to send a message to any contact from the list;
- I can’t establish a video connection;
- there is no sound during a voice call, although there is video;
- the program has completely or partially stopped opening.
If any of these problems occur, then it is suggested to restart the computer or smartphone on which the application is installed. During a video call or voice communication problems may arise due to the peripheral devices required for their implementation (camera, microphone).
If you stop sending messages to someone specific contact, then it is recommended to contact the application support. In the case when all of the above did not bring desired result, you should resort to more radical measures: Delete the messenger and reinstall it on the gadget.
Viber is widely known among those who like to send messages to friends. This messenger is popular due to its easy setup and reliability. The application can be installed on mobile devices with various platforms. The developers also offered a desktop version of the program. There are situations when Viber does not work on a computer, which causes a lot of problems for users. What will help you reconnect with friends via messenger?
Possible difficulties
First, you should list the possible problems that may arise in the application:
- no sound;
- messages stopped being sent;
- it is not possible to establish communication via audio or video call;
- the application does not start, etc.
Ways to eliminate them
If these problems occur, you must perform the following steps:
- Restart your PC.
- Check whether the Internet connection is interrupted and its quality.
- See if your antivirus program is blocking the messenger.
There can be many reasons why Viber does not work on a computer. Eg, installed antivirus does not allow the application to access the Internet. In this case, you will need to go to the program settings and add Viber to the list of exceptions. In order to check whether the problem lies in the antivirus, disable it for a while and try using the messenger. Do not forget that a PC with network access should not be left unprotected for a long time.
Among possible options solutions to the problem include deleting the program and new installation. Please ensure that the application version is suitable for the operating system installed on the computer.
Problems with Viber on PC can be related to ports. For normal operation applications need to be opened TCP ports 5242, as well as 4244. In addition, in the settings, you should make sure that there is access to UDP 5243 and 9785. If these ports are closed, the application will not be able to fully function.
If all of the above actions have been done, but you cannot send messages or make calls in the messenger, it is recommended to contact the support service. Sometimes problems can be related directly to the servers. Since the project is constantly under development, the developers reboot the system to update the software. At this moment, problems may arise for the users themselves, but they pass quickly enough.
Subscribers from the phone book will be transferred to the application. Synchronization is usually done automatically. However, it may be interrupted or slightly delayed. In such situations, a problem arises that Viber does not see contacts.
Fixing the problem
To correct the situation, you should use the following recommendations:
If contacts are not displayed in Viber, then you can try updating the version of the messenger. It happens that a certain subscriber is not visible in the program, while everyone else is there. In such a situation, the following actions may help:
- Check that the contact number is entered in phone book smartphone.
- Update your subscriber list.
- Make sure you are viewing contacts in Viber and not in the device's phone book.
When too big list Notebook synchronization may take longer than usual. Therefore, do not worry if subscribers are not reflected immediately after installing the application. If you need to transfer a list from a smartphone to a computer, you need to configure stable connection. If in the phone book mobile subscriber entered, but is not displayed in the messenger on the PC, it is recommended to restart both devices.
Viber connection problem
Viber, like any human-created program, can fail for one reason or another. One of these manifestations is the situation when Viber does not work via the mobile Internet. For comfortable work needed high speed internet, suitable for these purposes wireless points Wi-fi access or Mobile Internet 3G. Try connecting to one of these networks and testing Viber, in most cases the problem with the Internet disappears.
If you see this message, try to check that other applications transmit and receive data from the Internet without problems. For example, open your browser and open any website or launch the application Vk, Instagram, Odnoklassniki my page. If the listed programs launch without problems and work normally, then the problem is directly with Viber on the phone. At the end of the article, recommendations for troubleshooting are given.
Viber slows down
Another common problem is that Viber slows down and freezes. To solve the problem, we recommend rebooting your smartphone; in 90% of cases this helps restore the application to full functionality. If the program continues to work unstably, delete the program (after saving necessary information), clear the cache in your smartphone settings, restart your phone and install Viber again.
No connection and other Viber problems
The program is constantly being improved and developers make changes to Viber from time to time. And although they try to perform all updates in such a way as not to cause problems, users do not notice it. But sometimes there are still some problems on the server side related to their availability (debug status, reboot, etc.). Of course, this problem is not standard, so you just need to wait a little time.
It’s hard to hear your interlocutor on Viber
Interference, delays or partial swallowing of “letters” when talking with an interlocutor is a bad (slow) Internet connection. For high-quality transmission of an audio signal (voice), it is necessary to provide a communication channel throughput about 1 Megabit. Check Vibera's functionality Wi-Fi channel with stable connection without delays.
Tips for improving Viber performance.
Below is a list of simple actions that will help you restore the functionality of the application.
- reboot your phone (turn it off and on again);
- checking for a stable Internet connection;
- deleting the application from your smartphone (save the necessary data first), clear the cache, and then reinstall the application;
- Before deleting the program, you should wait a little; perhaps the service is not available on the developers’ side.
If the problem has not been resolved, you can ask your question in the comments or contact official service Viber support.
If you are asking yourself the question " Why doesn't Viber work?" - this article will help solve the problems that have arisen. After carefully reading the recommendations, you can independently troubleshoot any problems with the application.
Viber does not work on the phone
In terms of the number of installations, Viber, of course, is the leader on smartphones, having long left behind the 500 million mark. Based on the statistics of user requests, the following most common problems can be identified:- Viber does not send messages.
- There is no connection.
- Unable to make a call.
- Viber is installed, but does not start.
- Stickers are not sent to Viber.
- Reboot your smartphone
- Make sure you have a stable Internet connection, because... Viber does not work without the Internet.
- If you use it for the Internet Wi-Fi network, disconnect from it and connect using 3G. You need to try changing the connection to find out whether the program works with the Internet or not.
- Delete the program cache.
Note: problems with the operation of Viber may be due to the presence of debugging work on the side of the company’s central servers, because the program is constantly evolving and developers are adding new functions and capabilities. You should wait a little; it may not take much time to fix the problems.
You can contact the official support service:
Open the support page http://support.viber.com/customer/ru/portal/emails/new
Form feedback to describe the problem is available in Russian (you need to fill in the required fields).
Before sending the notification, check that all lines are filled out correctly. As a rule, the answer will not be long in coming and will be sent to you by email.
Viber does not work on computer (Windows)
Another common version of the application is on a Windows laptop.What problems may arise most often:
Other possible steps: install operating system updates, check if the ports are open: TCP: 5242 and 4244 UDP: 5243 and 9785.
How to check and open ports on Windows 7 / Windows 8 / Windows 10
- In the search bar, enter the word “firewall”
- Click on the name “Windows Firewall”
- Open Advanced options
- Select “Rules for incoming connections”
- We indicate the path to the program and step by step create the required rule.
If you have any questions, ask in the comments, I will be grateful for the like at the bottom of the article.
is a program with which you can send SMS, make calls and transfer files (photos, videos, audio). It works on almost all known operating systems and is installed both on the phone and on other devices. The application is economical, does not consume traffic while in background, and also efficiently consumes battery power. Does not require any special equipment from the device system settings. If Viber doesn’t work, don’t worry, we’ll tell you what to do in these cases.
Anyone can download and install the utility; it is available for free and no registration is required when downloading. The installation procedure is also extremely simple, you just need to follow the step-by-step instructions. But sometimes there are situations when Viber Messenger does not work and you need to know what to do with the application in such situations.
What to do when Viber doesn't work
What can affect the operation of the utility so that it stops working? This sometimes happens, especially with those programs that work via an Internet connection, and there can be many reasons for the breakdown. One of the most important is the failure of the Internet on your device. To fix the problem, you will need to temporarily disconnect your phone or tablet from the router that distributes WiFi. And then check if the application works on a 3G connection. The utility may freeze, to fix this simply reboot mobile device. Very often this helps to configure the application so that it functions as before.
First of all, try updating Viber to the latest version:
- (Russian version)
In addition, problems may occur on the server side. Since the utility is constantly being developed and updated, this requires turning off the servers and rebooting the system from time to time. This difficulty is not natural, it happens rarely, but it can still cause your conversation to be interrupted. If the network signal is very weak or interrupted during a conversation, your dialogue may be interrupted or the caller's hearing may be impaired. To prevent this from happening, the creators recommend using stable networks. It’s good if it’s WiFi, and at a speed of at least 1 Mbit per second.
If the application still does not resume operation, they suggest doing the following:
- Reboot the device on which Viber is installed;
- Make sure that the network is connected to the gadget;
- Remove the application and devices, and then reinstall it;
- If the problem is not on your part, wait until the problems on the servers are fixed.
This way, you can fix any problems with the program and continue to use it.
Thanks to such wide functionality, the application is actively gaining the attention and recognition of users. More than 400 million people around the world have downloaded and installed it on their devices.
Viber was created in 2010. Since then, almost every year more and more new versions of the program have been released. Thanks to this, it can be installed on any device, because it works on any mobile platform. By updating the utility every year, the developers add more and more new features and capabilities. More recently in