The laptop does not recognize the iPhone 4s. If problems remain

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The iPhone is a legendary device and an object of desire for millions of people around the world. However, even with this phone there are difficulties. Let's try to figure it out and what to do about it. The Apple phone is also popular in our country. Despite the fact that this device is much more expensive than its competitors, it is in incredible demand - it is prestigious and elegant.

Why the computer doesn't see the iPhone: reasons

So, you connect to iPhone computer, but in response there is silence. First of all,

experts advise examining the cable for possible cuts or cracks. This is especially true for people who have pets. If such an inspection does not produce results, try inserting the cable into a different USB port - this may be the problem.

Also take a look at the phone connector - there is a chance that the contacts have oxidized. To lead them to normal state, just use the eraser, running it directly over the contacts.

If, however, the computer does not see the iPhone due to the cable, and it needs to be replaced, we recommend purchasing an original part - even if it is made in China, it costs a little more than a copy, it will work much longer. Counterfeits are prone to glitches and break quickly.

The computer does not see the iPhone: the problem is in the communicator

If you were able to find out that neither the USB port nor the cable is to blame for the problem, most likely the problem occurred in the phone itself. In practice often

The bottom cable becomes unusable. This part breaks, as a rule, when the smartphone is subject to falls. Probably, one day the phone fell on the back of the case, and this affected the performance of the cable.

If, for example, the computer does not see the iPhone 5 for the reason described above, the work to replace the specified part will cost about 1000 rubles, possibly higher. IN in this case the price does not significantly depend on the modification of the communicator. Note also that sometimes iPhone owners They change the cable themselves.

However, it is highly not recommended to take such actions without the necessary skill, since there is a high probability that you will not be able to put the smartphone back together unless you have professional knowledge in this area. Thus, something else may fail along the way.

The destructive power of water

Very often the problem occurs when moisture gets into the smartphone. You may object: “The computer doesn’t see the iPhone 3g, but I didn’t go swimming with it.” This is not necessary. It is enough just to keep the communicator in a room with high humidity. This can cause serious problems because moisture still gets into the interior of the phone.

If you recognize your case in these lines, you need to turn off the device and

contact the service center specialists. But particularly inventive users disassemble the communicator themselves and then dry it. However, you can resort to such measures only if you are absolutely confident in your own abilities.

It's all the current's fault

From time to time, the computer does not see the iPhone 4s (possibly another modification) due to problems with the power chip. Unfortunately, this part is expensive, and replacing it can cost about 3,000 rubles, and sometimes more.

In addition, we must not forget that firmware can also show character. Failures are especially common when unofficial firmware. You need to return the phone to its “clean”, factory condition.

Possible solutions

When it comes to a USB cable, when replacing it with a working and proven one, it’s good that you can purchase such a useful thing in many stores electronic technology.

If the problem is internal and you have experience in iPhone repair, you can replace the non-functioning part yourself. With absence necessary knowledge Contact professionals from branded service centers.

iTunes App Doesn't Notice iPhone, or Software Issues

First, reinstall the iTunes app by downloading latest version on the official site. If this doesn't help, let's move on to setting up the operating system.

If the Windows XP platform is deployed on the computer, you must perform the following actions: close iTunes after disconnecting the device. Go to the “Start” menu, select “Run”, and enter “services.msc” in the window that appears. Similar result can be achieved by going to the “Control Panel”, the “Administration” section, the “Services” item.

the service restart will be completed, iTunes will be fully prepared for working together with a communicator.

If you have Windows 7 or Windows Vista installed on your computer, the action plan is as follows: go to right click mouse on " Apple iPhone" and select the "Update driver" function, which is present in the appeared Next, search for the driver on the computer using the appropriate item.

After this, we are interested in choosing a driver from the list of already installed ones. We turn to “install from disk”. In the dialog box that appears, click the “Browse” button. Go to drive “C”, the “Program Files” folder, then “Common Files”, then “Apple”, the “Mobile Device Support” we need and, finally, the “Drivers” directory. Run the file “usbaapl”.

Click “OK” in the installation from disk window. Click “Next” and complete the driver installation. Open iTunes to check whether the device is recognized correctly.

If the problem occurs in the Mac OS X environment, disconnect the communicator from the computer, first closing it in iTunes. Opening file manager called “Finder” and move several elements to the “Trash”: the folder with the “iTunes” application, a shortcut for this program from a special launcher, the files “AppleMobileDevice.kext” and “AppleMobileDeviceSupport.pkg”.

We restart the computer, delete the contents of the Recycle Bin, and restart the computer again. Download the latest version iTunes applications for the Mac platform. We connect the device and use iTunes. So we have looked at the main cases in which the computer does not see the iPhone, as well as ways to solve this problem. Just a few simple steps can help you get rid of the problems that have arisen, but if this does not happen, you should take the device for in-depth testing as soon as possible. service center.

In this article, we will look at what to do when your computer/laptop does not see the iPhone when connected via USB or WiFi. We'll figure it out on operating systems Windows 10 and Mac OS.

This article is suitable for everyone iPhone models Xs/Xr/X/8/7/6/5 and Plus on iOS 12. Older versions may have different or missing menu items and hardware support listed in this article.

The main reasons why the PC does not see the iPhone

The most common sources of the problem are:

Failures and hardware damage in the gadget.
Software conflict on the computer.
Old OS (on iPhone or computer).
Installation outdated drivers or lack thereof.
Failure of the connection socket on the iPhone and USB port.
Mechanical damage USB cable.

Most the problems described above The fix is much easier than it seems. Let's look at how to set up iPhone performance when connected to a computer.

Reinstalling USB drivers

One of the proven ways to solve this problem there will be a reinstallation USB drivers for iPhone. You need to remove them using Device Manager and then install them again.

Follow the steps:

Often, if the iPhone is not visible on the computer, this method solves the problem.

Chipset driver update (USB)

All computers have a motherboard on which chipsets are installed. These chipsets are responsible for connecting various devices to the computer. In order for chipsets to function properly, they need drivers.

In some situations, drivers begin to work unstable. Quite often this happens due to system errors Windows.

It also happens that the computer cannot detect not only the iPhone, but also any other flash drives or phones. In this situation, it is necessary to update the drivers for the chipset.

DevID.info

In the first option, go to the resource https://devid.info/ru and click on green button“Download” to download the “DevID agend” utility. The program executes quick installation and driver updates.

During installation, you should uncheck the boxes so as not to install unnecessary advertising software.

After launching the utility, select “Start Search”. The software will scan the equipment and then offer to update old drivers.

If it is for the chipset latest version drivers, it will be updated. If the problem is not solved, then move on to the next option.

Download and install the chipset

This method involves downloading and installing the driver yourself. Depending on the motherboard, it may be an AMD or Intel chipset. Let's look at an installation example Intel chipsets:

Auto-selection of Intel drivers

Here you can make Intel choose necessary drivers for the system. For this purpose it is used special utility for hardware scanning and installation necessary programs.

Follow the link https://www.intel.ru/content/www/ru/ru/support/detect.html?iid=dc_iduu, click “Download”. After that we install this utility, perform a search. When the software finds suitable drivers, it will be prompted to install them.

Checking the USB cable

If there are any severe bends or damage on the USB cable, this may be the problem. The information is simply not transmitted because the cable is damaged. The solution is to purchase a new 30-pin cable or Lightning connector, depending on the connector on the iPhone.

Click “Trust this computer”

When you connect your iPhone to your computer, a request appears on the screen where the user needs to be allowed access to data and settings. Here you just need to click “Trust”.

Connect to another USB connector

You can try replacing the USB connector. Especially when you insert the cable from the iPhone into those connectors that are located in the system unit on the front panel.

Connect the cable to the connector located on the back system unit. These connectors are soldered directly into system board, so they work as efficiently as possible.

Reinstalling iTunes

To fully manage your Apple gadget iTunes must be installed on your Windows computer. If this software does not function well, it should be reinstalled or updated.

Official iTunes website: https://www.apple.com/ru/itunes/download/. You can download new version, and then install it on top of the old one. The software will be updated.

Restart Apple Mobile Device Service

You must disconnect your iPhone from your computer and close iTunes before performing this step. Now you need to restart Apple services, as they may be crashing.

Instructions:

After updating iTunes and restarting Apple services the computer should see the iPhone. Open “Computer” and find the smartphone there. In the screenshot of the niche it is at the very top.

Connecting iPhone to another computer

When you connect your gadget to another computer, you can immediately figure out what the cause of the problem is. If another PC sees the iPhone, then the problem may be with your computer, which the smartphone cannot see.

If other laptops and computers do not see the iPhone, then the problem may be related to the phone itself or the USB cable. For reliability, you need to connect the device to two different computers that have different OSes.

The problem may occur due to glitches in iOS. With help forced reboot iPhone can be fixed:

On iPhone 6 and above, press the “Home” button or the lower volume key.
Press and hold the “Power” button.
These elements should be pressed for approximately 10 seconds.

After rebooting the gadget, you can try to connect it to the computer again.

Wi-Fi synchronization does not work

Checking that the iPhone is connected correctly via Wi-Fi

If in iTunes settings option not activated wireless transmission data, then no synchronization will work with the computer.

We connect the gadget to the computer via USB.
Open iTunes. If necessary, enter your Apple ID and account password.
Click on the icon of your device in the iTunes window, select “Browse” in the sidebar.
We check that on the right side of the window the “Synchronize with this device via Wi-Fi” section is checked. If there is no checkbox, then mark it.
Click on the “Finish” (or “Apply”) button.
Disable USB cable, then check that the iPhone and computer are connected to the same Wi-Fi network.

If everything is configured correctly, after following the above instructions, you can start synchronization between gadgets using the “Synchronize” option in iTunes. If data exchange has not started, then we move on to other solutions.

Doesn't sync with Windows

The error may appear due to a problem in the service that is responsible for the functioning of iTunes. You should try restarting this service.

Close iTunes, disconnect the gadget if it is connected via USB.
Now you need to press “Ctrl + Alt + Delete” to restart the “Task Manager”.
Go to the “Services” section, in the list that appears we find the section Apple Mobile Device Service.
Right-click on the found element and select “Restart”.
Open iTunes again and synchronize the gadget.

Doesn't sync with Mac OS

The problem may be due to an error in the process that makes iTunes work. We restart it.

Open “System Monitor” along the path “Finder”, then “Programs” and “Utilities”.
In the “CPU” section we find a process called iTunes Helper or AppleMobileDeviceHelper.
Select the found element with the left mouse button, then click on the cross in the upper left corner of the window and select “Finish”.
Launch iTunes and sync iPhone.

If all else fails

Reboot the router, reconnect the iPhone and computer to the network.
Let's launch wireless synchronization via iPhone. To do this, go to the “Settings” menu, select “General” and “Synchronization with iTunes via Wi-Fi.” Then click on the displayed computer name.
Updating iTunes and iOS to current versions.
We reboot the gadget and computer, then synchronize them again.
Turn off data transfer mobile network, we leave only Wi-Fi turned on. We try synchronization again.

The computer does not see the iPhone via USB or WiFi (on Win10 or Mac OS)

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On the Internet, many users ask the question why the computer does not see the iPhone via USB and they are unable to synchronize their smartphones. Over the years, a significant knowledge base has accumulated to help connect iPhone, iPad and iPod touch devices with computers running Windows 8, 7, Vista, Windows XP and Windows 10. Below we will describe how to solve the problem.

We explain why the computer does not see the iPhone via USB and how to fix it

First steps

You need to start with the simplest steps before looking for deeper sources of the problem:

If the computer still does not see the iPhone

iPhone Drivers and Windows Computers

Windows computers need drivers iOS systems for correct recognition iPhone devices, iPad and iPod touch. If the device is not recognized, the drivers may not be installed, may be out of date, or may not be configured correctly. Drivers are installed using the iTunes media player, but there are other methods for installing them.

Many people find iTunes cumbersome and inconvenient. Therefore, there is a tool for installing iOS drivers on a computer without iTunes, which can help you recognize your iPhone in a few minutes. CopyTrans Drivers Installer installs drivers automatically.

Installing, updating or restoring iOS drivers via iTunes

If iTunes is not on the computer, the computer will not recognize the iPhone correctly as a camera. When connected iPhone access There is only camera gallery. Cannot be seen, synchronized or swiped backup music, messages, videos and other device content.

To get iOS drivers from iTunes, download them from this link.

The version of iTunes may be outdated and may not support iPhone. Update iTunes by going to Help > Check for Updates.

iTunes is installed and updated, but the iPhone does not recognize:

completely remove from computer iTunes and its components (the contents of the library will not be deleted);
restart your computer;
reinstall iTunes;
check your iPhone connection.

If problems remain

iTunes is installed, but iPhone does not recognize it

Check your work Apple service Mobile Device:

Secondly, make sure that Apple Mobile Device USB Driver is installed and active:

If you see a "!" next to the Apple Mobile Device USB Driver line, right-click on the line and click “Enable”.

If you see a "?" next to the line Apple Mobile Device USB Driver, right-click on the line and click “Uninstall”.

It is possible that you can find out the reasons why the computer does not see the iPhone via USB and fix it using another method. We'd love for you to tell us about it in the comments below.

For synchronization iPhone data with another computer or iOS device, iTunes is required. Sometimes errors may appear during the process, and the device does not appear in the list of available ones. Next, we will explain in detail why the iPhone does not connect to the computer via USB and what to do to fix the problem.

Possible problems

If, after connecting the iPhone to the computer (Windows, macOS), the smartphone does not appear in iTunes or the list of devices, then there may be several reasons for this. Let's look at the main problems and ways to solve them:

Installed on your computer old version iTunes. Try downloading updates through the settings or completely reinstall the program (the distribution is available on the official website).
The version of the operating system installed on the computer does not meet the program requirements. If you are using OS X, check for updates and download them if necessary. Remember that iTunes is only available for Windows and macOS.
Lack of drivers. If charging in progress, then the smartphone is detected by the device, but cannot synchronize with the program. Make sure that all necessary drivers (Apple Mobile Device and others) are installed on your PC or Mac. They are downloaded automatically the first time iPhone connection to the computer. If necessary, download them from the official Apple website.
Faulty connector, cable. If the computer no longer sees the smartphone, then the reason may be a clogged or faulty USB connector on PC or iPhone. Try using a different cable (only the original one).
The presence of viruses on your computer or smartphone. Conduct a full system scan and eliminate possible threats. After that, try reconnecting your iPhone to your PC.

Sometimes the connection is invisible to the computer due to installed antivirus software or other security monitoring programs blocking the connection. Try temporarily disabling them and only then try synchronizing data again.

Connecting iPhone to computer via USB

If you want to view from your computer the files stored on iPhone files, create a backup copy or perform other actions, then connect it to your computer via USB. Procedure:

Take the original cable from the iPhone and use it to connect the device and PC.
Wait automatic installation drivers. If necessary, download them from the official website or using third-party software.
Launch iTunes. If you do not have the program, then download the distribution kit (available for Windows and macOS).
Wait until the iPhone icon appears in iTunes and the device appears in the list of available ones. After this, a green check mark will appear in the tray.
Go to the Review tab to get detailed information about your smartphone.

After this you will be able to create backups, reset the device to factory settings, and perform other actions. After connecting your iPhone via USB, you can synchronize data via Wi-Fi.

For normal data synchronization between your computer and smartphone, download and install updates for iOS on time. You can check availability through the settings.

Reinstalling drivers

If you are confident in the integrity of the cable and connector, but the computer does not detect the connected device, then most likely the synchronization problem is due to a driver malfunction. Disconnect everything from the PC iOS devices and follow these steps to reinstall them:

On Windows computer. Open Device Manager and look for " Portable devices" A list of available drivers will appear. Right-click on “Apple Mobile Device Driver” and select “Update”. If this does not help, then completely remove the driver.
On a MacBook. Connect your iPhone and unlock your device. On your computer, go to the Apple menu. Here, find the “System Information” section. On the left side of the window that opens, find the “USB” item. You will then see available third-party software on the right. Remove it.

The iPhone drivers will be reinstalled on your computer automatically using iTunes programs. If this does not help, then you can do this through third party software. For example, copytrans drivers installer.

The computer does not see the iPhone via USB, but is charging

If, when you connect your iPhone to your computer, the smartphone charges, but does not appear in iTunes or the list of available devices, then try the following:

Disconnect the device and reinstall the drivers. To do this, completely remove all Apple programs (including iTunes) from your computer. This can be done through the Add or Remove Programs utility. After that, download them from the official website.
Remove temporary Apple files Mobile Device from the Roaming and AppData folders.
Try connecting your iPhone via a different USB connector, using a different cable (only the original one).

Sometimes the problem may be a clogged or faulty connector. Try gently cleaning it with a brush or blowing it with air.

iPhone won't charge from USB computer

If the computer does not recognize the device and the iPhone does not charge, then most likely the problem is a faulty USB cable. Try using a different cord or connecting your smartphone to another Windows PC or MacBook. Other recommendations:

Make sure your computer is running and not in sleep or hibernation mode.
Try connecting the device to another computer, laptop, or use a USB 3.0 connector.
If an error message appears with the text “Device not supported,” then the problem may be a faulty smartphone cable. Then it will not be possible to eliminate it programmatically.

If the device is not recognized by the computer even when using other USB cables, try contacting a service center. Most likely, your iPhone needs to replace a cable or other faulty component.

Readers often contact us with various questions about solving any problems related to mobile devices And software. One of the most popular: “ iTunes doesn't see iPhone, what should I do?".

In contact with

You can find a working way out of this situation on the Internet, but you have to fight your way through the mountains various information. In this article we decided to combine everything possible ways solutions and figure out why, after all, " iTunes doesn't see iPhone«.

iTunes is often scary iPhone users, iPad and iPod Touch. The program seems confusing, complex and extremely inconvenient. It also throws out various pearls. Either the music is not synchronized correctly, or the applications have disappeared somewhere, or even iTunes cannot detect the iPhone (iPad or iPod Touch).

There is no need to despair (and switch to Android), there will always be solutions to the problem. If iTunes does not see the iPhone, check its functionality:

Software. Reinstall iTunes by downloading the latest version.
Cables. Try using a different cable.
Computer. iTunes does not recognize iPhone due to a glitch Apple work Mobile Device. Another computer may help resolve the problem.
USB ports. Often the problem lies in the USB port. Try using the connector on the back of the system unit.

If all standard methods didn’t help, then it’s time to take on the heavy artillery.

Doesn't see because he doesn't trust

iPhone or iPad are completely self-sufficient, standalone devices, however, they still have to be connected to a computer from time to time to transfer large volumes data, software installation, etc. In this case, sometimes a device synchronization problem arises, which can often be solved using the methods described below.

ON THIS TOPIC:

We will talk about trusted computers, or more precisely, the operating systems installed on them. When connecting an iPhone or iPad to a new computer for the first time (or after reinstalling the OS on an old one), the user receives the request “Trust this computer?” and must answer yes to access settings and content on your mobile device.

If you reject the request, then a synchronization problem may arise in the future., and to solve it you will need to use the instructions below.

On Mac

So, to get a repeat request and “start trusting” your Mac computer, must be selected in command line menu " Transition —> Go to folder"(or use the keyboard shortcut " ⌘Cmd + ⇧Shift + G«),

and then go to the address /var/db/lockdown and delete all existing this catalog certificates.

On Windows XP, 7, 8, 10

In the case of Windows OS, you will also need to delete the contents of the Lockdown directory. To do this you will need to enable display hidden folders and files ( Start —> Control Panel —> Folders settings),

and then go to the address C:\ProgramData\Apple\Lockdown(for Windows 7, 8, 10) or C:\Documents and Settings\All Users\Application Data\Apple\Lockdown

If deleting certificates from a Windows PC does not solve the problem, you will have to use a more complex method:

1 . Right-click on the shortcut " Computer", select " Properties" and find " device Manager«;

2 . In chapter " USB controllers» right-click to call context menu point " Apple Mobile Device USB Driver" and click " Update drivers...«;

4 . In the window that appears, click “ Review" and go to the directory C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers, where we are interested in a file called " usbaapl“, which is what needs to be installed.

If none of the methods described above helped solve the problem, then probably the cause does not lie in obtaining a trust status for of this computer. Try this:

iTunes doesn't see iPhone or other Apple device in Microsoft Windows XP

1 . Close iTunes after disconnecting your device;
2 . Go to Start -> Execute and enter in the window that appears services.msc or open Services In chapter Administration Control panels;
3 . Find an item Apple Mobile Device and in the next window click on Stop;
4 . After stopping in the same window, click on Launch;
5 . After restart iTunes services will be ready to work with your device.