Can't contact the page is unavailable. Can’t log into VK and says page is unavailable: What to do

Youtube

After all, if a page is hacked, spam will most likely be sent to all subscribers and friends.

And in any other situations, it is simply advisable to get to your page to continue communication or even work, since some use VKontakte to sell and advertise their products.

Causes of the problem

Access recovery

To restore access in the first case when there is a problem with the computer, you should fix malicious files and return the hosts file to its original state.

If a profile is blocked due to hacking or for any other reason, you will have to contact the admin

Virus on the computer

A virus program on a computer that blocks access to a VKontakte page can enter the system when downloading unlicensed games and applications that supposedly allow you to hack someone’s account, increase your rating on a social network or Youtube, and other files from unverified sources.

After launching the file, when you try to log in, a message appears indicating that the page is unavailable.

In the latter case, there is often a request to enter a password or phone number, as well as send an SMS.

This is required for scammers to be able to log into the page or directly transfer money from a phone account.

In any of the options, you should not fall for the tricks of scammers and provide confidential information.

After all, as a result of unauthorized access to the page, both the page owners and their friends who receive links or files with viruses and messages with fraudulent offers may suffer.

Moreover, you should not send SMS.

Correcting the hosts file manually

In order to repair damage caused by a virus hosts file must be done the following actions:

Open system disk(usually C:);
Go to the Windows\System32\drivers\etc folder;
Find the hosts file.

The first three items can be replaced by typing the name in the Explorer search bar:

Having opened the file using, for example, regular Notepad, you should make sure that its text does not contain any extra addresses after the entry 127.0.0.1 localhost.

If the file does not open for some reason, you will need to restart your computer and enter Safe Mode. The mode is entered by pressing the F8 key before loading the system.

If there are any entries after the IP address - and, especially if among them there is text like vk.com or vkontakte.ru, you should definitely delete them and save the file.

Notice! Often, malware embeds addresses at the very bottom of hosts, so it’s worth looking through it to the end.

After changing a system file, it is worth looking for the program that made the changes to it. Most often it is called vkontakte.exe - if you find one, you should delete it immediately.

Using the AVZ utility

If fixing a problem related to the hosts file causes the user some difficulties or fears of damaging system settings, you can download AVZ program, specifically designed to address such issues.

This application is capable of:

Return system file to its original state;
Clear static routes, which may also be the reason for lack of access to VK;
Perform other actions that optimize system performance.

You can download the program on the official website of its manufacturer (Kaspersky Lab) or on other services - preferably verified, so as not to download to your computer new virus.

AVZ is launched as a computer administrator. This is followed by:

Find the “File” item in the main menu;
Select “System Restore”;
Set all the checkboxes as indicated in Fig. 5.
Restart your computer and log into VKontakte again.

Hacking check

If all else fails, you will have to check whether the web page was actually hacked or even already blocked after being hacked.

To do this, open the command line by entering the text “cmd” into the command window (called with the Win + R keys).

In the line you should enter nslookup vk.com, and immediately after that - ping vk.com.

The address that appears after executing the second command must match one of those shown by the first.

In this case, you receive proof that everything is fine with access to the social network. But your page has been hacked and blocked by the VKontakte administration.

All that can be done in this case is to contact the administration to unblock your account.

In this case, they are usually asked to enter a password, phone number and a number of other data to identify the owner of the page (including Secret Question).

It usually takes some time to restore access.

Important! ButThe real administration, unlike scammers, never asks the user to send SMS to unknown numbers.

Standard view of a page blocked by the administration

There are many reasons why we cannot log into our VKontakte account from our home or work computer. The system asks you to enter a phone number, activation code, information that the page is blocked, and so on. Of course, the person understands that I can’t make contact. A natural question arises: why, how to solve this problem, what to do?

Quite often we don’t get to our page and the situation “I can’t get in touch” arises, because we receive a message that the profile has been hacked, and a stream of spam is coming from the page. At the same time, we are asked to enter some personal information.

The search for a real solution to a problem usually begins after the input telephone number or sending SMS does not bring results, only leading to money being withdrawn from the phone account. There is also a situation when the VKontakte website cannot open, producing various “digital” errors, for example, 404 or 403. The reasons why all these problems occur are usually the same. In rare cases, the cause of the malfunction is something else, but this will be discussed further.

If a page requires you to enter a phone number or code, you should never do this. The appearance of a page with information about suspected hacking indicates that the computer has a virus or other malicious software. Viruses can radically change network settings, so when you try to log into your accounts, you are redirected to a page belonging to scammers. Its design is completely identical to the VKontakte page, and the sent message automatically subscribes to a package of paid services.

Due to these actions, you may lose your login and password to enter the page. And then sending spam, and not just the problem “I can’t log into VK,” definitely cannot be avoided.

A little more about viruses

A slightly different situation also happens. We may not see any messages, but the page cannot open, giving an error, the same problem - I can’t get into contact, and that’s it. The reason may be the same virus changing the network route. The lifespan of such a site is quite short - less than that of viruses. That is why there is a high probability of “catching” malware that accompanies a resource that no longer exists.

This is how malware and viruses work. They record changes to system settings networks. Usually this computer file called hosts. As a result, the user enters the address on the command line social network vk.com, but it ends up completely in the wrong place, that is, on a fake site. The purpose of creating such sites, as we have already said, is to swindle money in favor of scammers or take over contact information.

How to solve the hacking problem, what to do

As one can understand from everything said above, in fact there is no hacking in technical use this concept is not happening. All changes in the hosts file caused by viruses are absolutely not dangerous. But other malfunctions may also occur. There are several ways to solve the “I can’t get in touch” problem, which we will look at below.

Resetting your computer's network settings using AVZ

To begin with, we should consider the simplest and convenient way solve the “I can’t get in touch” problem. In addition, it is also the fastest among existing ones. On the Internet you need to download the AVZ utility, which does all the work itself, so the user does not need to study in detail what exactly needs to be fixed in hosts and other files and sections. It is important to remember that you need to download the utility only from the official website. Then you need to install it, after unpacking it into the desired folder.

It must be launched only as Administrator. The main menu will open, where you need to first select the “File” section, and then “System Restore”. In the newly opened window, you need to check the boxes next to a number of items. Each computer has its own settings and versions operating system, but the checkboxes should definitely be opposite:

“Resetting SPL/LSP and TCP/P settings”;
“Recovering the Explorer launch key”;
"Replace the DNS of all connections with Google Public DNS";
"Cleaning the hosts file."

After all the checkboxes have been checked in the right places and removed from all other items, you need to click on the “Perform selected operations” button. Next comes the computer reboot, after which you should try to access the VKontakte website again. It is worth noting that while the utility is performing its functions, the connection to the Internet will most likely be lost, but after the operating system reboots, everything will be restored. Some latest versions utilities automatically adjust to system parameters, so in most cases the checkboxes will already be checked where necessary.

How to fix the hosts file yourself

Usually the first method helps. But if for some reason this did not happen, and it is again impossible to log into your VKontakte page, then you can manually correct the hosts parameters. This method is also suitable for those who do not want to download anything.

The first thing to do is to find the Notepad program in the Start menu, which is located in the Accessories folder. In Windows 8, it is better to use the search. Notepad must be run as Administrator. In the program menu you need to select “File”, then “Open”. A new dialog box will open where you can select the file format. You need to change “Text documents.txt” to “All files”. Open the hosts file located in the Windows/System32/Drivers/etc folder. If at the bottom open file If there are lines that mention “VKontakte”, they must be deleted. Then you need to save the corrected hosts, and then restart the computer.

Due to the fact that this method of solving the problem is quite simple and accessible to everyone, some viruses are designed in such a way that they place entries much lower than empty lines. So, if you couldn’t find what you needed right away, you can try scrolling down the Notepad window.

Troubleshooting using Windows Static Routes

If the problem is not in the hosts file at all, then we continue to look for the answer to the question of why I can’t get in touch. Most often, the cause of problems with logging into VKontakte is the registration of static routes in the operating system. To solve the problem, first you need to launch the command line as Administrator. From the Start menu, select command line. Like Notepad, it is located in the Accessories folder. Right-click on it and select the line “Run as Administrator”. After opening, you need to enter the command route–f, and then run it Enter key. Usually at this point the Internet connection is interrupted. There is no need to worry, as in the case of work AVZ utilities. After restarting the computer, everything will be restored.

How to configure automatic network configuration script and proxy server

This variant of the problem is considered by experts to be the least likely among the reasons why it appears, but still it cannot be excluded. IN in this case a virus or malicious software writes addresses of third-party proxy servers or various automatic network configuration scripts into the computer system.

To make sure that this is the problem, go to the “Control Panel” of the operating room Windows systems. To do this, you can use the “Start” menu or the “My Computer” folder (for Windows 10 – “This PC”). Next you need to do this - select “Internet Options”. The icon may not appear, but in this case we return the “Control Panel” to classic look. In “Internet Options” there is a section “Internet Options”, where we click on the “Connections” tab, in which we click on “Network Settings”. Then you need to look at what is in this tab. The default is " Automatic detection parameters". Apart from this, nothing else should be installed. If something looks different, you need to do a factory reset. After this, you will need to restart your PC again.

Dr.Web Curelt and trial antiviruses

If none of the listed methods brought the desired result and did not solve the problem “I can’t log into contact,” there is one more, last one. You can use the Dr.Web Curelt utility. It may not identify the problem, but it's worth a try since the utility is provided completely free of charge. It can be downloaded from the official website.

For some reason the utility didn’t help either? Download a high-quality antivirus program. But only high quality. Almost all of them are paid, but most of the manufacturers provide users with the so-called Trial Version - trial version. Typically, its validity period is about thirty days. But this month is quite enough to examine your computer up and down, identify the reasons why you cannot access VKontakte and remove everything unnecessary and causing significant harm to the device.

If when you try to log in personal account social network VKontakte, you receive a message that the page is unavailable or inactive, the system requires sending an SMS message in order to gain access to personal data - this means you have become a victim of fraudsters. This article will help you solve blocking problems and activate your account without spending money.

Why is a VK account blocked?

This problem occurs quite often among fans of various social networks. If you see a “page unavailable” notification on your screen, it means your account has been attacked by scammers. So, criminals launch into the system malicious virus, the purpose of which is to read the user’s classified data. This data includes passwords, private messages, statements of payment transactions. Subsequently, this data can be used by fraudsters or transferred to third parties. Most often, the goal of attackers is to scam gullible users out of money.

The virus operates in such a way that it reaches the user’s computer via the Internet and begins to modify the files it contains. Mainly influenced malware gets a file located at

C:\WINDOWS\system32\drivers\etc\hosts

Modifying and modifying specified file, a virus, gains the ability to control the actions of a computer when trying to log into a VKontakte account. So, when a user, having found the VKontakte website on the Internet, fills out the login form, indicating his login and password, virus program creates a copy of this site. At the same time, the user sees as if this page, but cannot perform any active actions on it. At this moment, the virus sends a notification to the user that the page is blocked and requires sending an SMS message to activate the account.

Please note that complying with the scammers’ demands and sending messages to the numbers specified in the notification is absolutely useless. In any case, the attackers, having taken possession in cash, will not restore access to the page and will continue their criminal actions, but with other users.

Restoring access to a blocked VKontakte page

The first thing you can try is to type the phrase “VKontakte” into a search engine and select from the list provided the site whose inscription is colored blue and has the address vk.com. If access to the page is restored, then you don’t have to read any further. If you still can’t log into your account, continue.

If you can't log in, try typing search query via another browser ( Mozilla Firefox,Opera, Internet Explorer Amigo, Google Chrome, and any others). You can also try logging in through a smartphone, tablet, or another computer.

A good option for restoring lost access is to download and install a normal antivirus program, for example, Panda, Avast, Avira and others. After running an antivirus program, it can find and remove the virus and fix the files infected by it. After this, access to the VKontakte page will be automatically restored.

There is another way to remove a virus from your computer and restore access to the page. To do this, in the Start menu, enter the phrase vkontakte.exe in the search bar. After generating a list of search results, click “View other results.” Then we delete all files found by the computer. After completing the above steps, restart the computer and try to log into the social network.

Removing a virus from your computer manually

Application this method account unlocking is available not only for advanced programmers, but also for ordinary users PC. Please note that it is necessary to strictly and strictly follow the recommendations below, since interfering with the operation of the computer may lead to malfunctions.

Instructions for restoring access:

You need to open the file: C:\WINDOWS\system32\drivers\etc\hosts, to do this, use Notepad.
Click on the “My Computer” icon and find the “C” drive (we need the drive on which Windows is installed; on some computers this may be a different drive). Select a folder called Widows, it contains a folder - system32. When opening specified folder From the list above, you need to select the drivers folder, and in it a folder called - etc. The hosts file is located in this folder.
Click on the hosts file right click mice. From the drop-down list, select the “Open with” tab, after which another list will open. In it we find the Notepad program.
After opening the file, the user will see text in which he needs to find the address vkontakte.ru, select it and delete it by pressing the Backspace or Delete key on the keyboard. All other words do not need to be deleted.

After completing these steps, restart your computer and try logging into the social network.

Remember that using the VKontakte website is absolutely free. No one can demand money from the user for registering in the system or using own account. A list of paid functions of the social network can be found directly on the website.

What to do to avoid being blocked on VKontakte

So that later you don’t have to worry about the question “ What to do if VKontakte is blocked", we recommend that you adhere to simple rules Internet use:

do not use when registering simple passwords, and especially those that contain publicly available information (your number mobile phone, Date of Birth);
Do not leave your VKontakte password and login on other sites. Ideally, on each site you should have separate password, absolutely different from others;
If you come across strange links that lead to sites with suspicious content, do not click on them and do not download information from them.

If suddenly, after trying all the methods listed in the article, you still do not have access to the blocked page restored, it means that the site is temporarily unavailable. Don’t worry, after a while everything will get better and you will be able to use all the functionality of the social network again.

If you found answers to all your questions in the article, subscribe to updates and you will be able to receive all the news that relates to the operation of the service and will definitely be useful to you. If any of the problems is left unattended, you can always find a solution in other articles.