A clear example of an error occurring. General solutions to most Play Market errors

Play Market - official store, which allows all users of Android devices to purchase books, music, movies and install games and applications. But when working with it, problems will arise that will prevent you from performing certain actions. If an obstacle appears that the device cannot bypass on its own, a notification will appear on the screen, which will indicate a unique error code that will help determine the cause of the problem and solve it.

Possible time when the error occurred in the Play Store

The Play Market errors described in this article occur when downloading, installing and updating applications and games. These errors have the following numbers: 400, 404, 406, 409, 410, 420, 481, 489, 490, 491, 492, 495, 497, 498. They look something like this (the language in which the notification will be displayed will depend depending on which country is indicated in your Google account):

A clear example of an error occurring

Causes of problems on Android

The reasons for each of these errors may be the following:

• The connection to the Play Market servers was lost due to instability Wi-Fi networks or the mobile Internet connection is interrupted (error codes 400, 489, 406, 497, 410, 492, 481). In this case, restarting the device or setting up a network connection may help.
• The application files have been corrupted by a virus or user intervention.
• There is not enough space on the device to install or update this or that application.
• An excessive cache has accumulated in the Play Market, interfering with its operation (errors with codes 404, 490, 491, 420, 495, 409, 498). Clearing the cache, stopping the application, and uninstalling updates will help resolve this problem.

Please note that an error with a code, for example, 489, can be corrected in some cases not only by rebooting the device and setting up an Internet connection, but also by other methods described below in the article.

Troubleshooting and solving errors

If during the installation, download or update of an application or game the process is interrupted and an error appears with one of the above codes, then follow all the instructions below that correspond to your error code. If none of the methods related to your error helped resolve it, then try the other options for solving the problem, as there is a high chance that they will help.

Reboot the device

Checking free memory

Before you begin solving the problem, make sure that your device has enough free space for the application being installed or updated.

Setting up an Internet connection

Try downloading any other application or opening a page in your browser to make sure your Internet connection is stable. If everything is in order, then we perform following instructions, if the problem turns out to be an Internet connection, then you need to decide how to fix it, and not the Play Market.

Antivirus deactivation

If you have any antivirus installed on your device, then launch it and deactivate the protection for a while. Try the action that caused the error. If the problem is solved, then remove this antivirus and try using any other one. If the error appears again, proceed to the instructions below.

Deactivating the antivirus

Clearing cache

Cache - temporary files that appear on the device after watching videos, listening to music and using various programs, including Play Market. Sometimes, a large number of cache may lead to incorrect operation store. In this case it needs to be cleared:

Manually stopping processes

If the error persists after freeing up memory and deleting the cache, then the problem lies in the Play Market application itself. The first thing you should try is to disable and stop everything related to the operation of the store.

1. While in the device settings, go to the “Applications” section.

   

   Go to the “Applications” section

2. Go to the “All” subsection.

   

   Go to the “All” section

3. We search in the general list of Play Market and open its personal settings.

   

   Select Play Market

4. Press the “Stop” and “Disable” buttons successively.

   

   Click the “Stop” and “Disable” buttons

5. We return to the general list and move on to Google settings Service Framework.

   

   Choosing Google Service Framework

6. Use the “Stop” button, and then “Disable”.

   

   Stopping Google Service Framework

7. Again we return to the list and go to the “Services” application Google Play».

   

   Select the “Google Play Services” application

8. We successively press the same buttons: “Stop” and “Disable”. Now we are trying to re-open the store and do something that was not possible before due to an error.

   

   Click on the “Stop” and “Stop” buttons

Video tutorial: “How to fix an error in the Play Market”

Manually clearing data and cache

If forcibly stopping all services related to Google Play did not help, then you need to clear the data and cache of all these services:

Rolling back Play Market updates

The error may have appeared as a result of a failed application update that resulted in file corruption. In this case, you should delete everything Play updates Market, rolling it back to the earliest available version.

Changing your Google account

It may be that your device is out of sync with your Google account. To restore it, you need to re-enter your account:

Resetting content and settings

TO this method should be used only as a last resort, when none of the above has helped. The main disadvantage of resetting content and settings is that all parameters you have changed since the day you activated the device, and all content contained in the device’s memory will be irretrievably lost. You need to use a factory reset because the error in the Play Market occurs due to problems caused by operating system. The system, in turn, does not work correctly due to changes made to it using changed settings and installed applications. Before you start resetting, be sure to download all important information stored on your phone or tablet to another medium, and also remove the SIM card and memory card from the device so that they are not accidentally damaged during the reset process.

Features of eliminating errors for different versions of Android

There is another reason why an error with one of the above numbers may occur - outdated version firmware, or too old model phone. If for the second reason there is only one solution - buy a new device that will support the application you want, then for the first reason there is another solution - updating the software.

So, if an error appears in the Play Market with code 400, 404, 406, 409, 410, 420, 481, 489, 490, 491, 492, 495, 497, 498, then you need to fix it yourself. This can be done using the following methods: restart the device, set up an Internet connection, stop all applications associated with Google Play, clear their cache and data, and update the firmware version. But the only thing that will definitely help you is resetting the settings and content, since with factory settings the application cannot crash.

Has this ever happened to you? Find interesting application and try to install it, but when you click the “Install” button, you receive an error message. Quite annoying, isn't it? Therefore, we decided to compile a list of common errors, what they mean and how to fix them.

Solutions similar problems based primarily on their own experience, as well as the forum moderators of their readers. If you encounter other problems on Google Play, please post them in the comments below and we will try to help.

Error DF-BPA-09 (Error processing purchase)

A purchase processing error happens quite often when you try to download an app. The problem does not go away on its own, so you need to open the settings.

Solution:
This bug is specific to Google Play, so we hope it will be fixed soon. In the meantime, do the following:

• Open Settings on your device.
• Go to the “Applications” section and then to the “Application Manager”.
• Go to the “All” tab.
• Find “Google Play Framework” in the list and click on it.
• Clear application data by clicking the appropriate button.

If this does not help, then go to the Google Play website from your computer and install the desired application from there.

Error code 194

An error occurs when you try to download games or programs from Google Play Store.

Solution:
To get rid of this error, you need to clear the Google Play Services application data.

• Open the Settings app > Applications > Application Manager.
• Go to the “All” tab and find “Google Play Services”.
• Click on it and then clear the data.
• Repeat this process, but this time select “Google Play Store” from the list of applications. Now try installing the application again.

If this does not solve this problem, then try updating the application store itself by downloading latest version link.

Error code 495

The problem occurs when downloading and updating applications.

Solution:
Remove Google data Play Store in Settings > Applications > Application Manager > All > Google Play Store. Also delete the data Google Services Framework.

Remove the Google account from your device, restart your device and add it again.

Error code 941

Interrupting the update process.

Solution:
Go to Settings > Applications > Application Manager > All > Google Play Store and click the clear data and clear cache buttons. In the same section, find “Download Manager” and clear the data and cache of this program. Try updating again.

Error code rh01 or rpc:s-5:aec-0

Error while receiving information from the server.

Solution:
Go to Settings > Applications > Application Manager > All > Google Play Store and clear cache and data. Repeat this procedure with Google Services Framework.

Another solution:
Try deleting your existing Gmail account, rebooting your device, and then adding it.

Error code 504

The application could not be loaded due to an error.

Solution:
Just clear data and cache Google applications Play Store and Google Services Framework from settings. Go to Applications > Application Manager > All and find them.

Another solution:
Try deleting your Gmail account.

Error code 491

Application downloads and updates are not possible.

Solution:
Remove your Google account, restart your device and add it again. Next, go to “Settings”, open the “Application Manager” item in the “Applications” section. In the “All” tab, find Google Services, clear their data and cache, and then force quit the application.

Error code 498

Interrupting downloads from the Google Play Store.

Solution:
The problem is that the cache partition on your gadget is full. Remove unnecessary applications and files, and then reboot into recovery mode. To do this, turn off the device, and then hold down the “Volume Up”, “Home” and “Power” buttons. This mode allows you to clear the cache and make full reset smartphone or tablet.

Select “ wipe cache partition” using the volume buttons. Press the Power button to confirm.

Error code 919

The application downloaded and installed, but does not start.

Solution:
The problem is that the device does not have enough free memory, so delete unnecessary data, such as music, application type.

Error code 413

Applications cannot be downloaded or updated. If you are using a proxy, be aware that it may cause problems in Google work Play Store.

Solution:
Find the “Applications” section in settings, go to “Application Manager”, and then open the “All” tab. Find the “Google Services” and “Google Play Store” applications in the list and clear their data.

Error code 921

You cannot install the program or game.

Solution:
Try clearing your Google Play Store data and cache first, but if that doesn't work, then delete your Google account, reboot your phone, and then add it again.

Package file damaged

Google Play Store application store error.

Solution:
Open Settings, go to Applications, then Application Manager. In the “All” tab, find the application causing the error and clear its data.

Another solution:
Try installing the application from the web version of the store or downloading it via a mobile connection rather than a Wi-Fi connection.

Error code 403

Loading is not possible and the request is “invalid”. This usually happens when two Google account used to purchase applications on one device.

Solution:
Sign in to Google Play Store with the correct Google account. Uninstall the app that was causing problems and install it again by clicking the buy button.

Second solution:
Remove VPN settings. To do this, go to Settings > Other settings > VPN.

Third solution:
You need to completely erase your entire search history, which you can easily do in the Play Store yourself by selecting “Clear search history” in the application settings.

Fourth solution:
Create new account and use it to log into the app store. Then, reinstall this application.

Error code 923

Loading is not possible: there was an error synchronizing your account data or there is insufficient cache memory.

Solution:
Delete your Google account and unnecessary applications. The next step will be complete cleaning cache via recovery: select “wipe cache partition”, and then reboot your device by clicking “reboot system now”. Don't worry, your data will not be deleted. Add your account again.

Error code 492

The application cannot be installed due to the fault of the Dalvik cache.

Solution:
It's very simple - clear the data from the Google Services and Google Play Store applications. To do this, go to the “Applications” settings section, then to the “Application Manager” and move to last tab, "All".

Note: If the problem is not resolved, then you need to clear the Dalvik cache. Start your smartphone in recovery mode by first turning it off and then holding down the “Volume Up”, “Home” and “Power” buttons. In the menu that appears, select “wipe cache partition” using the volume buttons to move, and confirm by pressing the power button. As a last resort, you can do a hard reset of the device.

Error code 101

The program cannot be installed because too much is already installed.

Solution:
Remove old, unused applications.

Error code 481

There is a problem with your Google Play Store account.

Solution:
Remove your current Google account and add another one.

Error code 927

The download is not possible because the Play Store is being updated.

Solution:
Wait a couple of minutes until the Google Play Store is updated. If the problem persists, then go to the “Settings” application, move to the “Applications” section, “Application Manager”, and then go to the “All” tab. Find Google Services and Play Store apps here and clear their data and stop them.

Error code 911

You can't download the app.

Solution:
First, try clearing your data Google services. If that doesn't work, then try downloading the program by connecting to a different Wi-Fi network. You can also try downloading it using your mobile data.

Error code 920

The program or game cannot be downloaded.

Solution:
Turn Wi-Fi off and on, then try installing the app again. Clear Google Play Store data, remove updates, and restart your device.

Another solution:
Try deleting your Google account, then restarting your smartphone and adding it again. You can also add another account.

Error code -24

The problem is unknown.

Solution:
To resolve this error, you need superuser rights. Install Root Explorer, go to Data/data and find a folder there with the name of the application that is not downloading. Remove it and try again.

Error code pc:aec:0]

Solution:
Delete all synced accounts. Open settings, go to the section with installed applications, and find Google Play Store in the list of all. Delete its data and reboot the device and try again.

RPC Error Code:S-3

The application cannot be loaded.

Solution:
Delete your account Google entry, then add it again. You can also try adding alternative account.

If you have any other problem then comment and we will try to help you.

Updated 02/22/2017

Error code 975 on Google Play

The good news is that error 975 occurs very rarely, but the bad news is that there is no solution yet. If you encounter this problem, then contact Google technical support.

Google Play Error Code 963 on Google Play

Mostly owners encounter this error. HTC One M8 and M9 when trying to install something from the Google Play app store or just update an application.

First solution
Try clearing the cache of the Google Play Store application, as well as the built-in download manager. Look for these programs in the Application Manager, where all installed applications are located.

Second solution
If this error is still present then now try to remove Google updates Play Store and then clear its data.

Third solution
Disable the card microSD memory. To do this, open the settings, go to the “Memory” section, and then click the “Disable” button. Now launch Play Store and try updating/installing the app again. If it works, then you can activate microSD back.

Fourth solution
An update error may occur due to the application being located on the memory card. Try transferring it back to your phone memory, and then update it through the market. If the process is successful, then you can transfer the application back.

Error code 944 on Google Play

This issue occurs during application updates. Users encounter it when the application store does not work, that is, the problem is in the company’s servers.

Solution
Go to the Play Store a little later. This is a temporary problem, so you just need to wait a bit.

Error code 940 on Google Play

The application cannot be loaded.

Solution
Sometimes all you need to do is restart your phone, but if nothing has changed, follow these instructions:

• Open “Settings”, “Application Manager” and find in Google list Play Store. Clear this app's cache.
• Here, find the “Download Manager” application and clear its data.
• Do the same with Google Services Framework, Chrome and Hangouts.

Error code 924 on Google Play

Typically occurs during installation of applications with additional data that take up more free space in the phone's memory. The application loads, but an error message appears on the screen, causing the process to abort.

Solution
Remove installed updates Google Play Store applications. After that try downloading required applications again.

Error code 906 in Google Play (for 906 and 963 the solution is the same)

This error mainly occurs on smartphones such as HTC One M8 and M9 during installation of applications or updating them.

Solution
If you have problems installing or updating applications, you need to clear the cache and Play data Marketa. If this does not help, then you need to remove its updates. If this does not clear this error, then try disconnecting the memory card and only then you need to repeat the installation/update process.

Error code 905 on Google Play

Difficulty downloading apps or correct installation updates.

Solution
Open settings and go to the section with all the applications installed on your phone. Find Google Play Store there and uninstall updates, then wait a few seconds. Then give time for the Market to install these updates back and then the problem should disappear.

Error code 505 on Google Play

Two or more apps with duplicate permissions.

Solution
You need to find out which application has the same permissions as the one you want to install and then you need to remove it. To do this, you must find the APK file of the application you are going to install and then try to restore it using the tool Lucky Patcher. It will display an alert with the name of the program that is having problems. It, as you might have guessed, needs to be removed.

Error code 501 on Google Play

If you can't open the Google Play Store or install, then it's almost certain that you have a 501 error.

Solution
To solve this problem you need to clear the data of these apps: Google Play Services and Play Store. You also need to delete your Google account and then restart your phone. Now you can add your account again, but wait 5 minutes until everything synchronizes (just don’t touch your smartphone). After this, the 501 error should not bother you.

Error code 497

Difficulties updating installed applications.

First solution
Clear Market data: Open Settings, go to Applications, and then go to the All Applications menu. Find Google's app store in the list and clear data and remove updates.

Second solution
Disable the memory card through the memory settings and then try updating the application with which the error occurs. If it doesn't help or you don't use microSD, then check out the third solution.

Third solution
Unfortunately, this method requires superuser rights. With their help you can remove system application, which does not want to be updated. Install from the app store Root application Explorer and then go to system partition phone (System/App). Here, find the application and delete the folder with it.

Error code 110 on Google Play

The application cannot be installed.

Solution
Just clear the Play Store cache. If the problem persists, then try installing the application through the web version of the application store.

Found a mistake? Select it and press Ctrl+Enter

Play Market is an application that acts as a manager for all programs on a smartphone. This is why errors associated with the functioning of the Play Market are especially unpleasant.

Description of the most common errors when working with the Play Market

Do not forget that Android Market, Google Play Market, Google Store, Play Market - this is the same application. So don't be alarmed by the mismatched names.

Error codes 400, 410, 489 - Internet problems

Error codes 400, 410, 489 are caused by problems with the Internet:

• error code 400 is not caused by a failure of the Play Market itself. Problems with downloading occur due to poor connection or connection failure;
• errors with code 410 and 489 - the failure does not occur in the Play Market application itself, but at the level of connection to the Internet source.

The way to solve such errors is to change the reception source:

1. If you are using WiFi connection, try disconnecting and then reconnecting to the signal source.
2. If the error persists, try connecting via mobile Internet.
3. When a computer acts as a Wi-Fi source, you need to check that the Internet settings on the computer itself are correct.

Error code 404: Application download error

The problem is the download stops. The download process stops at 95%. The app may be blocking the download. parental control Google Play Market. To disable it:

Error codes 406, 409, 481 - problems with your Google account

What these errors have in common is that they are all related to problems with the Google account:

• an error with code 406 occurs during an update, and in this situation the problem is that the Google account is not working correctly;
• error code 409 - the cause of this failure is problems with Google account synchronization;
• error code 481 – account error. This type of error occurs due to Google account problems.

To fix the problem:

If this method does not solve the problem, then uninstall all Play Market updates and try logging into it again:

Error code 420: Application download error/interruption

The error occurs due to insufficient space on the device. To continue downloading, free up the device memory.

Error codes 490, 491

Error 490 - the application download process stops or does not start at all.

Error 491 occurs due to excessive accumulation of “garbage” in the device memory.

To resolve both problems you need to clear the cache Play apps Market. For instructions on clearing the cache, see the “Error codes 406, 409, 481 - problems with your Google account” section of this article.

Error code 492: Application cannot be downloaded/updated due to an error

Error code 492 indicates that there was a storage failure Play cache Market. It follows that it is necessary to understand the location of the cache, or more precisely, move it to another location.

Error code 495: File not found

This error can appear in two cases:

• the developer removed the program from the server. Unfortunately, little depends on us here. Please wait while the developer re-downloads the program. This option is only suitable when such an error appears when using a specific application;
• The "Download Manager" buffer is full. Clearing the cache will help here. For instructions on clearing the cache, see the “Error codes 406, 409, 481 - problems with your Google account” section of this article. After removing the junk, reboot your device.

Error codes 497, 498

Errors with codes 497 and 498 appear while downloading a program from the Play Market. It is not possible to perform this action, since the Play Market may display a “not enough memory” message even when there is a lot of free space on the device. The situation is being corrected:

• deletion unnecessary files to free up memory. Make sure there is really enough space;
• changing the application download location.

Universal ways to get rid of errors

There are many sources for errors, and even more solutions. But there are several universal techniques that can be used to fix problems within five minutes. It is recommended that you take a few steps before performing global transactions.

Backup

Backup is backup data. During the backup process, a copy is created, which is intended to restore files in case of damage or loss. When fixing any problems related to the OS, there is a high probability of losing all information, so you need to play it safe. You can select an application from the list as a tool for creating a copy:

• Ultimate Backup, etc.

Each of these programs is free and freely available online.

Photo gallery: backup applications

GCloud Backup allows you to very quickly move information from your smartphone to the cloud Helium allows you to back up your applications and data to an SD card or cloud storage Super Backup allows you to quickly create backup copy contacts, messages and call logs
Titanium Backup can backup and restore all user data Ultimate Backup can copy and restore data to automatic mode Holo Backup allows you to backup over a wireless connection

Checking background communication

Background data of the program is special information, which is transmitted in two directions over the Internet even when the application is offline. Correct work Play Market is impossible without correct settings operation of this mode.

Table: how to enable background mode on different versions of Android

OS version	Switching method
Android 4.4 and below	Choose a section " Wireless network" and find the "Data Transfer" property. On the right top corner There is an icon in the form of a vertical ellipsis - this is a menu. Click on it. There should be a checkmark next to the “Auto-sync data” item. If it is missing, add it. After this, a dialog box should appear asking you to enable synchronization - click “OK” in it.
Android 5.0 - 6.0	Go to your device's Settings menu. IN context menu Select Data Transfer and then Mobile Data Transfer. Select the desired connection. After this, you need to select Play Market. Go to the Background section and switch to Unlimited Data.
Android 7.0 and above	Go to the "Settings" menu. Select Data Transfer and then Data Saver, which should be turned on. If “Traffic Saving” is disabled, go to step 4. Select the "Unlimited data access" option. Select Play Market - the button should be in the “Enabled” position.

Google Account Sync

Synchronization is the process of exchanging data between devices. It is needed to quickly and efficiently display changes simultaneously on all synchronized devices. This way, you can save a lot of time by not having to re-enter the same data.

To synchronize your account:

Video: how to sync Android via Google account

Clearing cache

Android OS programs often download information from the Internet. The most common example is pictures. They are precisely stored in cache memory. That is, the application simply shows a previously downloaded image, instead of wasting Internet traffic and time on re-downloading. This is a very convenient property of cache memory, since repeated downloading leads to monetary losses due to traffic consumption, and also slows down the operation of other Internet-related applications. The cache memory becomes clogged over time, including with unnecessary, outdated data. This results in slowdowns in the operation of the device, to avoid which it is necessary to clear the cache.

How to clear cache

1. Enter the device settings menu, find the “Applications” section in it.
2. On the list installed programs find Play Market and select it.
3. Click the Clear Cache button.

Photo gallery: deleting cache using built-in Android tools

After removing the garbage, your smartphone will start working much faster, and all errors will disappear.

Video: clearing cache on Android

Removing application data

Application data is information about all operations starting from the first launch of the program. A large accumulation of this data slows down the application and various errors. Information can also take up quite a lot of space. After deleting the data, the application will return to the state it was in before the first launch.

How to delete app data

The principle of operation is similar to deleting the cache, only you need to click “Delete data”.

To delete unnecessary information, you must click the “Erase data” button

The vast majority of errors from the Play Market can be resolved using the methods described.

Video: universal methods for getting rid of Play Market errors

From the majority Play errors Market, you can get rid of it by clearing the cache and application data. Don't forget to check your Google account synchronization, pay attention to the status background mode data exchange. Play Market errors are something you can handle.