Corporate communication beeline telephone operator. Resolving issues online
Each mobile operator is obliged to monitor the quality of the services provided. If it turns out to be low or does not correspond to the interests of consumers, he can instantly lose customers who will move to more efficient and attentive competitors. The most important part modern service is a high-quality help desk that allows subscribers to quickly and efficiently solve any problems that arise. What especially stands out is the quality of Beeline technical support, a home Internet phone that is always available for calls. The company’s specialists are ready to help solve any problem and give detailed explanations any situation.
Current policy mobile operator involves a gradual transition of clients to self-service.
Subscribers are given the opportunity to independently control the connected options and services, choosing only those functions that they really need.
But it is not yet possible to completely refuse support. Therefore, the company offers the following options for communicating with specialists:
- by telephone hotline;
- in the chat on the official website;
- in service feedback;
- by special help numbers;
- V in social networks.
In the most difficult situations, owners of SIM cards and equipment can visit the nearest company office, where they will receive full support.
Beeline support numbers
Modern service is unthinkable without the help of a contact center, since high-quality service is impossible without it. Beeline also has it. The company's clients have access to a special contact number 0611, a call to which allows them to cope with any difficulties.
Before speaking with an operator, callers must listen to system information that allows them to familiarize themselves with the self-service service.
While listening to the robot, you need to follow its prompts and press the necessary buttons to connect with a specialist.
If this method seems too long, you can dial another number. The simple number 88007000611 allows you to contact a person without automatic messages. The same combination allows you to contact a Beeline contact center employee from phones third party operators communications.
A separate line for calls from roaming has been introduced. People who find themselves abroad can dial +74959748888.
The call is free, and the waiting time for a response is minimal.
Beeline home internet support contacts
To improve the quality of service, Beeline introduced several additional numbers help. They were created to combat the problems of certain types of services. Users can contact the Beeline support service, home Internet phones and other services that are available to all callers.
- 88001234567 – accessibility difficulties mobile internet.
- 88007000080 – difficulties using and connecting the USB modem.
- 88007008000 – features of home Internet and access to digital television.
- 88007009966 – difficulties with a landline phone.
- 88007002111 – wifi connection And correct use router.
Online chat
If you have access to the Internet, you can try contacting the operator via online chat. To do this you should:
- log in to the official website;
- open a chat window;
- to write a message;
- wait for the system to respond (the robot initially responds);
- if a complete automatic response is not found, wait for the operator to connect;
- explain the problem and get advice.
Additionally, if the client is not registered, you can fill out the feedback form, the link to which is located below home page portal. Users are required to indicate the reason for the request and enter the email address where the response will be sent.
Other options
In situations where you cannot get through to the operator, and the waiting time for connecting to the contact center is too long, you should use more simple option. Subscribers have access to the “You called us” option, which will allow you to forget about trying to contact the support service. Specialists will call the person in need of advice back on their own.
IN special cases you can send a message. Any SMS to phone 0611 with a request to sort out the problem will solve the problem.
The response of operators to the request will not be long in coming.
Beeline support service
The rapid development of communications and the emergence of new services and options requires attention from subscribers. In order not to find yourself in an unpleasant situation and not to overpay for connected functions, you need to be able to correctly configure the selected tariff. Sometimes such a process can cause serious difficulties. In such situations, it is best to contact contact center, whose specialists will quickly solve the problem and explain how to avoid it in the future.
Mobile communications are needed not only by individuals, but also by corporate clients. Beeline has prepared many interesting tariff plans and additional services especially for business needs. They allow you to organize corporate communications with free calls within the company. In addition, Beeline for legal entities will offer many other opportunities - the organization of call centers, special traffic packages, fixed office telephony and special business services.
How corporate clients are served
Services for legal entities are carried out in separate offices, where specialists working with corporate clients are located. Individual issues are resolved by telephone contacts– 8-800-700-06-28 for questions mobile communications and 8-800-700-80-61 for questions fixed line. Technical support is available 24 hours a day. In large companies, communications are handled by a separate person who contacts Beeline through offices or a personal manager.
Also for legal entities there was created its own Personal Area, allowing you to manage both individual numbers and their groups. Here you can connect and disconnect individual services, create reports, manage corporate address book, work with services from the category " Mobile commerce", conduct corporate SMS distribution. To solve especially complex problems You can call one of the hotline numbers - they are listed above. Payment is most often made using bank details.
Login to your personal account for legal entities is located in the “Business” section on the operator’s official website. Mobile application, like “My Beeline”, but only for legal entities, is not provided.
Services from the category “Mobile Enterprise”
- Multichannel telephony for customer calls.
- Call analysis system.
- Cloud data storage (including for storing calls and documents).
- Sales management system CRM.
- Corporate messenger for quickly solving business problems.
- Callback widgets for the website.
- Additional SIM cards for mobile Internet.
The subscription fee is calculated based on the number of connected employees. Call 8-800-770-00-08 and receive detailed advice on the entire range of services.
Mobile services
Beeline has prepared five main tariff plans for legal entities to choose from. They differ in the size of the subscription fee and include many communication services. The main difference from traditional tariff plans is the unlimited number of minutes for communication between employees. Let's study the tariffs for legal entities in more detail:
- “For business over 400” – 5 GB included mobile traffic, 100 SMS/MMS and 100 minutes for any Russian license plates, unlimited SMS and calls within the company. Subscription fee is 400 rub/month.
- “For business over 700” – includes 15 GB of mobile traffic, 600 SMS/MMS and 600 minutes to any Russian numbers, unlimited SMS and calls within the company. The subscription fee is 700 rubles/month.
- “For business for 1100” – includes 20 GB of mobile traffic, 1500 SMS/MMS and 1500 minutes to any Russian numbers, unlimited SMS and calls within the company. The subscription fee is 1100 rubles/month.
- “For business over 1600” – includes 25 GB of mobile traffic, 3000 SMS/MMS and 3000 minutes to any Russian numbers, unlimited SMS and calls within the company. The subscription fee is 1600 rubles/month.
- “For business over 3000” – includes 30 GB of mobile traffic, 6000 SMS/MMS and 6000 minutes to any Russian numbers, unlimited SMS and calls within the company. The subscription fee is 3,000 rubles/month.
All presented tariff plans work in Russia without roaming and include intranet unlimited for any all-Russian Beeline numbers. Subscribers also have access to the “Internet for Everything” gift service for 5 additional devices – great way divide the traffic package between your own gadgets.
On the last tariff plan legal entities have access to two additional package– this is 100 SMS and 100 MB for spending in international roaming(packages are valid in popular countries and CIS countries). In addition, all tariff plans have preferential roaming conditions - incoming, outgoing to Russia, outgoing to other countries cost from 25 rubles/min. The cost of outgoing SMS is from 19 rubles/min. The cost of mobile Internet abroad is from 200 rubles for a package of 40 MB.
Additional services for legal entities – these are SMS mailings with targeting by parameters target audience, answering machine, mobile payments, consolidation of fixed and mobile numbers into a single corporate network and much more. For getting reference information Contact the Beeline technical support hot number or your personal manager.
Tariffs for mobile Internet
Internet tariffs will offer traffic packages at more favorable rates. They are called “Fast and Furious for Business”. In total, there are three main tariffs for legal entities to choose from:
- “Fast and Furious for Business 6 GB” – with subscription fee 390 rub/month.
- “Fast and Furious for business 12 GB” – with a subscription fee of 600 rubles/month.
- “Fast and Furious for business 30 GB” – with a subscription fee of 1200 rubles/month.
Voice communication is not possible on these tariffs, but it is possible to send SMS and MMS throughout Russia for 1.5 rubles/min. Additional services - access to zero zones (social networks, blogging and educational platforms), speed extension, fixed IP addresses.
Fixed line tariffs
Fixed telephony for legal entities allows you to organize landline office telephony and transfer to the office high speed internet. Five tariff plans have been developed for telephony with a subscription fee starting from 0 rubles/month:
- “Business communication for 0” – local calls for 2 rubles/min, calls to local mobiles for 2 rubles/min, intercity calls across Russia for 2 rubles/min.
- “Business communication for 1000” – local calls at 0.65 rubles/min, calls to local mobile phones at 1.85 rubles/min, intercity calls across Russia at 1.85 rubles/min.
- “Business communication for 2500” – local calls at 0.55 rubles/min, calls to local mobile phones at 1.75 rubles/min, intercity calls across Russia at 1.85 rubles/min.
- “Business communication for 5000” – local calls at 0.5 rubles/min, calls to local mobiles at 1.7 rubles/min, intercity calls across Russia at 1.7 rubles/min.
- “Business communication for 10,000” – local calls at 0.45 rubles/min, calls to local mobile phones at 1.65 rubles/min, intercity calls across Russia at 1.65 rubles/min.
The cost of international calls starts from 15 kopecks/min, depending on the direction.
Also, as part of a fixed line connection, Internet access is provided - up to 2 Mbit/s for 2600 rubles/month, up to 5 Mbit/s for 3200 rubles/month, up to 10 Mbit/s for 5300 rubles/month. Additional Solutions– managed Wi-Fi, fixed IP addressing, virtual private networks, hosting server equipment, hosting and much more. You can find out the cost of services when you connect to the network.
Modern technologies are rapidly moving forward and telecommunications companies (and Beeline among them) are among the first to use everything in their work. technical innovations. Of course, in such a situation, it is not easy for the average user to understand the abundance technical information on setting up and new company services. It’s good when you have someone to turn to, but if there is no one nearby who can help, then sometimes the only thing you can do is write or call Beeline technical support.
Beeline technical support phone numbers
The fastest and easiest way to get answers to all your questions is to call Beeline technical support from your mobile phone. Competent specialists will quickly help you connect/disconnect services, change the tariff and set up equipment. But Beeline is a large company and offers various types of services, so there are different support numbers for contacting different specialists.
We have already told you, and in most cases this will help you, however, you can use other phone numbers. It’s worth noting right away that calls to all the numbers listed below within Russia are free, but you can call 0611 only from a Beeline phone and while within the coverage area of its network.
- Mobile customer support phone number: 0611, 8-800-700-0611 and +7-495-797-27-27
- Beeline support center for USB modem users: 8-800-700-0080
- Subscriber technical support Wi-Fi Beeline: 8-800-700-2111
- For questions related to home Internet, home telephone and Beeline home television, call: 8-800-700-8000
How else can I contact Beeline support?
If you don’t have the time and desire to wait for the operator’s response and wander around voice menu you can use one of alternative ways contact with support service.
1) Leave a request for back call technical support center consultant, answer to questions about e-mail, or chat with a specialist through the Beeline website. On any page of the site, at the very top, on the right, there is a link “Ask a question” - click on it and select the desired item.
- In the “feedback” section, you can write your question, detailing all the nuances, and choose how it would be more convenient for you to receive an answer - you can enter your phone number and choose a time for a Beeline support specialist to call you when it is convenient for you . Or, you can enter your email address and a reply will be sent to you.
- In the “chat with a specialist” section, you can write to the support service in real time where a specialist will answer immediately, you can ask all the questions you are interested in, and he will respond promptly. After the conversation, you can evaluate his work and save the correspondence to your computer.
2) Write your question by email to Beeline technical support [email protected]. There are also separate addresses for support services for various services:
- For questions regarding mobile communications, mobile Internet or USB modem: [email protected].
- For questions about Wi-Fi Internet from Beeline: [email protected].
- For questions about home phone, Internet or digital television: [email protected].
3) Write your question to SMS center support. To do this, write and send your question via SMS to number 0611 - they will answer you within a few minutes.
In addition, you can always contact one of the company’s many offices - customer service and support consultants regularly undergo training and advanced training, and they will be happy to help you set up your phone, change your tariff plan, connect and disconnect services, in general, they will do everything to ensure that you stay happy with Beeline.
Besides individuals, the provider actively cooperates with corporate clients. Created for them profitable terms to improve business performance and profitability through effective communication. But legal entities also have questions that are difficult to resolve on their own. In such cases, you need to maintain contact with the operator. We'll tell you how to establish a communication channel with your provider and tell you the Beeline technical support phone number for business.
While using a mobile phone or fixed telephony Sometimes problems may arise that the subscriber is unable to solve on his own. In this case, it is advisable to request assistance from the operator’s specialists. To do this you need to contact technical support Beeline company. You can do this in the following ways:
- A short number has been implemented to communicate with individuals. If you call it at the decision of corporate clients, you will be served in any case. Will automatically redirect to required service. But the disadvantage of this method is the long waiting time. You will need to listen to all the advice from the autoinformer, and then wait until they transfer you to another line.
- For mobile communications issues, a technical support service telephone number for legal entities has been created - “88007000628”. IN in this case the waiting time is significantly lower, and the specialist is competent in the field of corporate telephony. It is not necessary to memorize a long sequence of numbers; it will be enough to dial “0628” - when calling internal network Beeline.
- If problems arise over a fixed line connection, the Internet or wired office telephony, then a dedicated contact “88007008061” has been implemented for this purpose. Here you can find out and resolve your financial issues, get advice on setting up equipment.
Attention! Communication with service support is not subject to tariffs at any point Russian Federation and from any contact number.
In some cases, talking to technical support is not enough. In such a situation, you can personally visit the provider's service department. On current time Beeline sales centers are not divided into offices for corporate or physical clients. You can visit any of them, but you must take with you all the documents that confirm your legal status and identity. Contact any available manager in the salon and ask your question. Here you can connect additional products from the operator, resolve technical and financial problems, and also order a detailed invoice for the use of communication services for a certain period.
Service email address
To get a consultation with a specialist, you don’t need to leave your home in search of the nearest provider branch or remember long phone numbers. Write your request to the established email address of Beeline for servicing corporate clients. Implemented technical support address " [email protected]" Therefore, the consumer can contact the mailbox and order an invoice for specific month services, call details, get login and password from account V personal account. You can send your complaints, suggestions, claims to this address. But for this you should use only established sample applications for official resource provider and certify all documents with a seal and signature directly to the head of the organization. Otherwise they won't have legal force.
There are additional mailboxes to solve narrowly focused issues:
- « [email protected]» - to analyze technical problems and problems. Setting up office equipment and telephony.
- « [email protected]» - for working with finances. Definition standing payments, implementation of accounts and detailing.
- « [email protected]» — service maintenance issues.
How to start a chat with a Beeline specialist
If you have access to network space, you can resolve your problems directly online. To do this, you need to create a chat with Beeline employees. To implement this, log in to your personal account as a corporate subscriber. IN top corner allocated special button chat. After clicking it, a menu will open in which you need to enter your contact information, namely phone number and name, confirm the captcha. Next, a chat window will appear. In the appropriate field, describe your problem in more detail and detail. After some time, a qualified specialist will contact you by phone or chat and help resolve issues in the field of legal entities.
If you are corporate client, then a question may arise to your cellular operator. The article examined all effective channels for establishing communication between the consumer and the provider. Remember, specialists are ready to answer at any time of the day for free.
In most regions, feedback also works if, immediately after connecting to the autoinformer, click on tone mode 1. However, you should not expect a quick call back. A live operator will contact you in half an hour at best.
The general Beeline number can be transformed into a federal number 88007000611. Calls to this operator's phone number are free from landline phones, as well as SIM cards from other operators. It's more convenient way contact the Beeline operator directly, as the waiting time is much shorter here. The only drawback is that this line has a certain direction. Telephone operators will only be able to provide advice on mobile communications and issues related to USB modems. Information about mobile or home Internet, as well as TV, is discussed on other phones.
Leased lines
Typically, for each action, the cellular provider creates a dedicated line where an autoinformer can provide instructions on specific topics. However, if there are many of them, then you can choose broader specializations:
- 88001234567 - a way to call the Beeline operator regarding mobile Internet.
- 8800700800 – Beeline hotline number, where you can get advice about home Internet and TV.
- +7495974888 – Beeline information for communication from abroad. This number is free, so you can talk to a live specialist at no extra cost.
Alternative methods of communication
In addition to instructions on how to call the Beeline operator directly, it is possible to get an answer to your question in another way. The short number 0611 is available not only for calls, but also for text messages, so you can describe your problem in the form of an SMS and send it to the Beeline hotline. The operator will call you back within approximately 2 hours. You can also try sending SMS to 0622.
A good alternative could be communication via the Internet. There is a “Feedback” section on the provider’s official website. The section has empty fields to fill in, where you can enter contact information and the essence of the question. As a rule, technical support is contacted via the feedback form within 24 hours at the specified Beeline number.
Instead of filling out the form, you can send a question directly to the mail for such cases - And owners of accounts on social networks can ask a question in a group.
The response speed is about the same as telephone support, but you don't have to hold the phone to your ear all the time.
Beeline technical support itself promises to connect and talk in as soon as possible. In most cases, instead of finding out what the Beeline operator number is, it is more convenient to get answers through the “Help” and “Frequently Asked Questions” sections.
Despite the stability of the connection provided by the Beeline operator, no one is immune from problems. If the subscriber experiences problems with cellular communication, the Internet or other services, the only true assistant will be the Beeline hotline, whose specialists are ready around the clock to answer all questions that customers have.
To reach the support service, use the following contacts: , federal phone number at 8800 and private room for calls from abroad. You can also get help online.
Short number
Subscribers of any operators can use phone 0611 to call Beeline technical support, but only calls from “native” SIM cards are free. The first thing a person who calls a short number will hear is the voice of an automated assistant. He can help with some problems, which in most cases eliminates the need to talk to a live specialist.
If the subscriber’s problem is atypical, or he does not have time to communicate with the robot, you can use the number at 8800, which is immediately available. If you can’t use your phone, you can get to the technical support center via the Internet by going to the operator’s website.
The robot consultant performs the following functions:
- and talks about it in detail;
- reports;
- helps to connect or.
To control the answering machine, use the following keys:
- 9 – to repeat the previous message;
- # – to repeat the previous menu item;
- * – to return to the main menu.
If voice assistant cannot help (for example, the problem is related to something that does not work), the subscriber will be contacted by a support specialist. The connection may take some time, depending on how busy the lines are. If you don’t want to wait, you can order a call back to the subscriber’s phone number - this service free.
You can also call 0611, in which you need to describe your problem. The answer will come within a couple of minutes.
Federal number
Free federal contacts are available throughout Russia operator Beeline, starting at 8,800. You can use a similar number to call via any phone.
Depending on the type of problem you have, you can use one of four options:
- 8 800 700 0611 – main number;
- 8 800 700 2111, 8 800 700 0080, 8 800 700 8000 - used if mobile, home Internet or Wi-Fi does not work.
Any federal number available for calls from landline phones and through the mobile phone of another mobile operator. The waiting time is approximately the same as when dialing 0611.
Roaming assistance
For Beeline subscribers, the numbers 0611 and 8 800 700 0611 are free when calling from anywhere in the Russian Federation. If the operator’s client is located abroad, Beeline technical support is available via phone +7 495 974 8888.
Online support
You can get help on questions of interest using the Internet through the following contacts:
- chat with a specialist located on the contact page beeline.ru;
- feedback, located in the same place - in the form you need to select the reason for the request, enter your question and indicate the method of communication;
- You can also contact the operator by email by sending a letter to .
Wide choose ways to obtain help information ensures the availability of support for any subscriber.
Every mobile network subscriber must know several ways to contact the operator and support service. While using the services, the user often encounters urgent problems or important issues that need to be resolved quickly.
To solve problems related to tariff plans, account management features, spending personal funds, ordering Internet traffic packages, SMS and MMS, roaming communications, you must contact an official representative of Beeline.
By short toll-free number
How to call a Beeline operator from your phone? Calling from a mobile is convenient and free way communication with technical support. You can call from your mobile phone to short phone Beeline 0611.
First, the subscriber must carefully listen to the menu items and, according to their topic, decide which one he needs to choose. If the choice is not made, you will be asked to contact the operator. 0611 is a customer support center that will help resolve any issues.
When calling the operator on 0611, be prepared to spend 20-30 minutes of your time. Very often you have to wait a long time for an available operator. But while waiting, you can press key 1, and then a company representative will call your number the moment a free consultant appears.
Remember required keys for ease of managing the main menu when calling 0611:
- - listening to a message,
- - return to the main menu,
- - listening to information from the previous paragraph,
- - while waiting for a consultant, use the “we will call you back” service, so as not to wait in line to contact online support.
By federal number
- 8 800 700 06 11 - for all questions regarding the operation of the USB modem.
- 8 800 123 45 67 - For all questions regarding automatic and manual setup of mobile Internet.
- 8 800 700 80 00 - for all questions regarding the operation of TV, home Internet and telephone.
Co landline phone or another mobile operator, call Beeline support for free at +7 812 740 60 00, 8 800 700 00 80 or 8 800 700 06 11. The principle of dialing is the same as from a mobile phone. First, you listen to menu items related to various problems and services, and then go out to talk with a live communication representative. The consultant may ask for your passport details, code word and phone number when solving your problems with communication, services and accounts.
When calling the number 8 800 700 00 80, you need to press the number 0 and, as a rule, within 5 minutes a representative of the Beeline company will answer you and help you solve your questions and problems.
Prepare your passport in advance and remember the code word that is attached to your SIM card to save your time when talking with support.
While roaming
If a subscriber is roaming outside the Russian Federation, he can contact a consultant free of charge at +7 495 974 888 from a mobile or landline phone in any country.
During intranet roaming
When using intranet roaming (the user is located in the country), call 8 800 700 06 11 for free from any operator or landline phone.
When traveling outside the country, take care in advance of the most favorable tariff plan for you to communicate with relatives and friends. You can choose a tariff on the official Beeline website or by calling the short number 0611.