How to contact a support group in Odnoklassniki. How to contact Odnoklassniki technical support
In this short note I will tell you how you can contact support social network Classmates.
1. You are logged in with your Odnoklassniki username and password.
Everything is simple here. To contact support, you just need to go to the official group of the Odnoklassniki website (Called “ Classmates. All OK!" (direct link https://ok.ru/ok)) and click on the link " Write!"(see screenshot).
After this, all you have to do is fill in the required fields and click on the “ send a message».
Advice: To receive a response from Odnoklassniki faster, select the item corresponding to your problem from the drop-down list located opposite the line “Purpose of appeal” (see screenshot above)
2. You cannot log in to the Odnoklassniki website using your username and password.
Option 1. Open the permanent help section https://ok.ru/help/80/400 expand the list How to contact Support and click on the link " here"(see picture below)
Option 2. Open the site http://ok.ru/help. A list of frequently asked questions and a search box will appear. Enter any letter or number in this box and click “find”
After this, the heading “Didn’t find the answer you need?” will appear. and below it is an orange link “ Contact support" Clicking on it will open a form feedback through which you can ask any question.
3. Send a direct letter to the technical department of Odnoklassniki
Below I present a few mailboxes, on which you can write the most common email. In about 72 you will definitely get an answer!
Main support:
[email protected]
Developer Help Desk:
[email protected]
Helpdesk for competition issues held in official group ok:
[email protected] (This support considers only questions regarding competitions held in the ok.ru/ok group (questions regarding competitions held in other groups are not considered). You can write here, for example, in cases where you won a competition in the official group, but you still haven’t received an award)
Advanced support for developers:
[email protected](in addition to questions about the API, it considers the application’s compliance with OK.ru rules, commercial issues, individual terms of cooperation. When contacting it, I advise you to indicate in a letter that you were sent from another support. The thing is that this is already the mail of minor management and is officially almost its they don’t light up (it’s only briefly mentioned in the API in one place))
What to do if there is no answer?
They often write me letters like this:
I did everything as you said, but a WHOLE 12 hours have passed and there is no answer!
According to the regulations, the support response time to your request is 72 hours. In addition, if you contacted them on the weekend, you can safely add another day. If you need to get an answer faster, write to the Official Group in the comments to any topic. There are admins on duty there, they answer any questions. However, in half of the cases they refer to the main support. So be patient.
Video. 3 ways to contact Odnoklassniki support.
I hope that now you have no questions left and you can easily write to Odnoklassniki support. If any difficulties still remain, write to me, for example through the official group (links are at the top of each page of this site).
Attention! Try this first - it's faster:
How to solve the problem faster?
If the problem is different, open it first help page(opens in a new window, then switch back here): most likely, you will easily find the answer to your question or solution to your problem there, and you won’t need to contact anyone!
Click where it says "Searching for an answer" and start typing your question or the essence of the problem, for example, "how to add a friend." You will immediately be shown an answer that should help in your case (and below are other answers that may also be useful; click on any of them to see).
Read carefully the answers that were found. Take action! It says what to do there. There may be links to other answers and instructions, these are highlighted in color and can be clicked on to read.
If none of the answers are suitable, erase what you wrote in the search and try asking the question in a different way.
How to contact Odnoklassniki support service?
If your question is not answered in the help system, you can contact the people at the support service. If your site is not yet open, first open Odnoklassniki (via login or help page). If you have already typed something in the search, then at the very bottom of the help page (scroll to the end), there is a link “Contact support.” That's what it is official support Odnoklassniki users. This is what the link looks like:
Important: to contact support, you need to have an email address: this is where you will receive a response. If you don’t have an email address, register it first - for example, here are instructions for free registration on Mail.ru.
If you don't see the "Contact Support" link, type something in the search bar! Without this, she does not appear. Or look for the link “How to contact Support?” and click on it: then you will see brief instructions and the word “here”, which you need to click on.
Another option for you, if nothing works, here is a direct link: Contacting Customer Support. The contact form will open:
When the form opens, first click “Select the purpose of the appeal” and select your goal from the list: access, payment problem, violations, and so on. Additional questions may appear to clarify the essence of the problem. Everywhere, choose the option that suits your case. If necessary, the site will ask for your phone number. All this is needed to speed up the work of the support service. Below you need to indicate your E-mail address. You can't make a mistake in a single letter! They will contact you by mail, you need to have constant access to it.
Then in the text field "Description of the problem" Briefly and clearly describe your problem. Do it politely and don't write in capital letters. Next, you can attach a file with a photo or screenshot, if appropriate.
Now that you're done, click "Send a message". Please note that you will have to wait several days for a response. Check your email from time to time (it’s convenient to do this on the start page). It is impossible to say exactly when they will answer: maybe quickly, maybe not so much.
Is there a phone number for Odnoklassniki support? What number?
There is no Odnoklassniki support phone number. There's no hotline toll free number, call center. But many are still looking for how to call there. You can think for yourself and understand why telephone support does not exist. Firstly, you can solve most problems with Odnoklassniki yourself, and also find answers to most of your questions. We have good instructions what to do in this or that case:
Second, imagine what phone support would look like. You call and say: “I have such and such a problem, solve it!” They answer you: "And who are you?" You: “Yes, I am such and such, my page is such and such.” Support: “Why should we believe you, maybe it’s not you?”
Thirdly, there are a lot of Odnoklassniki users, and they often have the same problems - primarily due to their own inattention and naivety. If you receive calls from everyone, you can go crazy on the same day!
So use what you have. Above it is written how to contact Odnoklassniki support through the website. But in order not to wait for an answer, it is better to find it yourself. There is no point in writing to support if your case is one of the common ones. For example, thousands of people forget their password every day. Therefore, there is a ready answer for them. You can deal with such problems on your own, without outside help.
If you can’t log into your page, you’ve lost your password, you don’t have an old phone number, or your page is blocked, we’ve already written for you ready-made instructions what to do in these cases. Just read them and do everything in order:
Is there a support group for Odnoklassniki on VKontakte?
Attention! Try this first - it's faster:
How to solve the problem faster?
If the problem is different, open it first help page(opens in a new window, then switch back here): most likely, you will easily find the answer to your question or solution to your problem there, and you won’t need to contact anyone!
Click where it says "Searching for an answer" and start typing your question or the essence of the problem, for example, "how to add a friend." You will immediately be shown an answer that should help in your case (and below are other answers that may also be useful; click on any of them to see).
Read carefully the answers that were found. Take action! It says what to do there. There may be links to other answers and instructions, these are highlighted in color and can be clicked on to read.
If none of the answers are suitable, erase what you wrote in the search and try asking the question in a different way.
How to contact Odnoklassniki support service?
If your question is not answered in the help system, you can contact the people at the support service. If your site is not yet open, first open Odnoklassniki (via login or help page). If you have already typed something in the search, then at the very bottom of the help page (scroll to the end), there is a link “Contact support.” This is the official support for Odnoklassniki users. This is what the link looks like:
Important: to contact support, you need to have an email address: this is where you will receive a response. If you don’t have an email address, register it first - for example, here are instructions for free registration on Mail.ru.
If you don't see the "Contact Support" link, type something in the search bar! Without this, she does not appear. Or look for the link “How to contact Support?” and click on it: then you will see a brief instruction and the word “here”, which you need to click on.
Another option for you, if nothing works, here is a direct link: Contacting Customer Support. The contact form will open:
When the form opens, first click “Select the purpose of the appeal” and select your goal from the list: access, payment problem, violations, and so on. Additional questions may appear to clarify the essence of the problem. Everywhere, choose the option that suits your case. If necessary, the site will ask for your phone number. All this is needed to speed up the work of the support service. Below you need to indicate your E-mail address. You can't make a mistake in a single letter! They will contact you by mail, you need to have constant access to it.
Then in the text field "Description of the problem" Briefly and clearly describe your problem. Do it politely, and don't write in capital letters. Next, you can attach a file with a photo or screenshot, if appropriate.
Now that you're done, click "Send a message". Please note that you will have to wait several days for a response. Check your email from time to time (it’s convenient to do this on the start page). It is impossible to say exactly when they will answer: maybe quickly, maybe not so much.
Is there a phone number for Odnoklassniki support? What number?
There is no Odnoklassniki support phone number. There is no hotline, toll-free number, or call center. But many are still looking for how to call there. You can think for yourself and understand why telephone support does not exist. Firstly, you can solve most problems with Odnoklassniki yourself, and also find answers to most of your questions. We have good instructions on what to do in this or that case:
Second, imagine what phone support would look like. You call and say: “I have such and such a problem, solve it!” They answer you: "And who are you?" You: “Yes, I am such and such, my page is such and such.” Support: “Why should we believe you, maybe it’s not you?”
Thirdly, there are a lot of Odnoklassniki users, and they often have the same problems - primarily due to their own inattention and naivety. If you receive calls from everyone, you can go crazy on the same day!
So use what you have. Above it is written how to contact Odnoklassniki support through the website. But in order not to wait for an answer, it is better to find it yourself. There is no point in writing to support if your case is one of the common ones. For example, thousands of people forget their password every day. Therefore, there is a ready answer for them. You can deal with such problems on your own, without outside help.
If you cannot log into your page, have lost your password, do not have an old phone number, or the page is blocked, we have already written ready-made instructions for you on what to do in these cases. Just read them and do everything in order:
Is there a support group for Odnoklassniki on VKontakte?
How to write to Odnoklassniki support service ? By what email postal address Or can I contact them by phone?
Main reasons for requests:
- Problems with registration;
- Restoring access to a profile: loss of login or password, blocking of a page for violations, etc.
- The need to complain about a user who violates Odnoklassniki rules (for example, spam, use of other people's personal data).
How to contact Odnoklassniki support service
To contact the support service of the Odnoklassniki.ru website, do the following:
After the letter is sent, the Odnoklassniki administration will consider your request. The time varies, they may respond in an hour, or they may respond in a few days. So be patient.
P.S. For those who were looking for a phone technical service there is no support from Odnoklassniki. There is also no direct email address for technical support. The only way contact the Odnoklassniki help desk - the method specified in the article.
Sometimes Odnoklassniki users encounter various difficulties that they cannot cope with on their own. There comes a need to contact the Odnoklassniki support service to get help from the site administration.
The main reasons for calling technical support:
- Difficulties with registration.
- Restoring access to your personal page if your login data is lost, your profile is hacked, or your profile is blocked.
- The desire to report a violation of the site rules by another user if they use someone else’s personal information or spreading spam.
How to write to Odnoklassniki support service
In order to contact technical support of a social network, you must follow the following rules:
Launch the browser. Go to the search engine. To find the site you need to type “Odnoklassniki” in the search engine. Or enter in the address bar: http://ok.ru/ and click on Enter button. Will open home page"Odnoklassniki"
At the top right corner, find and click on the word “Help” or enter in address bar https://ok.ru/help and go to the desired page.
The help menu will open. You need to select the appropriate or closest category and subcategory to the problem.
REFERENCE! Before committing last action It is recommended to review the list of questions that technical support has already answered. Among the presented solutions to the most common problems, you may find one that suits you.
After clicking on “Contact support”, a window with a contact form will open. You need to indicate the goal, topic and describe the problem.
REFERENCE! On official page The site has recommendations on how best to write a letter, which it is advisable to read before filling out the form. They can be found at: https://ok.ru/help/80/400/3077.
ATTENTION! You should not look for the Odnoklassniki technical support phone number. He is absent and the administration cannot be called. All supposedly free phones, indicated on various resources are the machinations of scammers.
If you encounter any difficulties using the site, you can get help from the technical support service. You can contact her only through the contact form, hotline And Email There is no technical support.