What kind of connection and what functions. New mobile operator Yota
“Mobile slavery“Canceled, long live freedom of choice!” — with approximately these words, tens of thousands of people ran to communication shops to switch from one operator mobile communications another. The SIM cards were shuffled between the “big three” and everything remained in place. Those dissatisfied with Megafon went to MTS or Beeline, just as those dissatisfied with the latter went over to Megafon. And everyone is happy. However, in this turmoil, many did not notice the emergence of a new telecom operator - the Yota company, which began distributing its SIM cards to everyone. One of them was me. I’ll tell you now how the transition process went and what happened in the end.
Background
It all started a couple of years ago, when I decided to get myself a mobile router, which I used when traveling. The device has repeatedly come to the rescue in places where mobile operators could not provide high-quality communications. Now this router is in my dacha and works around the clock, providing unlimited Internet to all connected devices. Having learned at the beginning of the year that Yota decided to enter the market cellular communications, I decided to find out more about what the new operator offers and what benefits I will get if I decide to switch to it.
It turned out to be very simple (which cannot be said about the main “players” of the market): you buy as many minutes as you need (from 100 per month) and additionally activate a package of unlimited SMS for a symbolic 50 rubles. Internet is already included in the price and also has no traffic restrictions. One tariff without many options and unclear charges - this was exactly what I needed. “Jumping” every few months from tariff to tariff in search of a more profitable and convenient offer, and even connecting some options, the description of which is even more confusing than the name, is simply tired. And how infuriated I was by messages like “You are approaching the shutdown threshold, because... We've spent all our traffic, now we'll turn everything off for you. Do you want to extend? Send an SMS to the number, wait for confirmation, send a new one...” Therefore, two main factors “for” the transition were fulfilled: a simple tariff, unlimited Internet.
Before connection
Naturally, since all the laws have been adopted and I can keep my “precious” number for myself, I began to find out what I would need for the transition. I had already mentally imagined that paperwork, data reconciliations and other “services” so familiar to Russian people awaited me. Our colleague, Sergey Suyagin, already wrote about this on the pages of Lifehacker, and his material worried me a little. I didn’t want to have conversations for 20 minutes at the point of sale with consultants who often had little understanding of the subject of the conversation. However, in reality everything turned out much simpler.
To connect to Yota you had to download special application for iOS, read about the benefits of connection and... wait for a notification about when you can pick up your new SIM card. And this was, perhaps, the most unpleasant moment in the entire story - I had to wait about a month for the SIM card. Unfortunately, exact date It was not mentioned anywhere, so I had to be patient. Now, I think that the waiting time has decreased, since I was apparently in the first wave when the cards were distributed.
And so, on the cherished day, a notification appeared on the display of my iPhone that I could pick up my SIM card. The newly opened application acquired new functions, where I was shown map issuing points and even asked to get directions to the nearest one, where I went.
It’s worth saying that the SIM card could also be ordered by courier delivery, but I decided to play it safe and go personally, since there were several pick-up points.
Connection/Transition
Having reached the nearest point of issue and informing the consultants about my choice, I was asked to give a certain confirmation code - a unique identifier that is displayed in the application after the notification that the card can be collected. Having named him and given him my passport, I announced my intention to leave my phone number. They printed out the transfer papers and gave me a package with a SIM card, having previously warned me that the transfer would take 8 days and during this period the balance on the number should remain positive. Having paid 500 rubles, which will go towards the balance (no additional hundred rubles), I said goodbye and went home. The whole procedure took about five minutes.
Expectation
Throughout the entire period, my number, as described in Sergei’s article, received notifications about the moment at which I could start using the new SIM card (and on the same day my almost former operator turned off my Internet), but for now it was lying on the table. And then you probably wondered: what exactly is the format of the SIM card and will it need to be cut? Nothing supernatural is required from you. There is one card in the package, but depending on the phone model, you pull out the size you need - all the parts are fastened together, so if you need a regular nano-SIM, you pull out the smallest piece, if micro, then medium, and if mini, then the entire card fully. In the photo below you can see that all three parts are fastened together, and you just need to “squeeze out” a piece of the desired size.
Usage
Eight days have passed. At exactly midnight on the ninth day, the old SIM card notified me that “No network”. It was time to insert a new SIM card, which I did right away. Initially, even the only tariff that Yota has is not connected to the card; you manage all the communication parameters you need yourself (except for the Internet, it is included right away and you pay a fixed amount for it). In order to start using a SIM card, you need to launch the application and select the package of minutes and SMS that suits you, if necessary. Once this is done, you can start using it.
I really like this approach. You can manage everything you need yourself, and for this you do not need to send various SMS to any number to activate services, everything is done through the application. Yota routers are managed in a similar way: you put a certain amount on your balance and connect the required speed, which can be changed during the period. That is, you do not pay for traffic, but specifically for connection speed.
Application
Now about one of the most important things - the application. There is nothing complicated in it, only what is necessary: the start screen greets us with information about the remaining minutes and connected SMS, information about the balance and a menu of connection conditions. At any time, you can open it and find out about your expenses, and for this, again, you don’t need to send anything or call anywhere - all the information is before your eyes. If you suddenly realize that you do not meet the limit of minutes, you can purchase them directly in the application, as well as top up your balance - for these operations you do not need to look for a terminal or use inconvenient web versions of operator personal accounts, everything is done in a couple of taps on the smartphone display. And since the Internet is unlimited, it is quite difficult to remain without connection. Unfortunately, the application is not yet optimized for iOS 8 - hence, apparently, the sluggish interface and crashes when trying to specify a package of minutes. But I think to official release operating system from Apple this issue will be resolved.
In the same application you can contact the support service via chat, which is also convenient. One click on the button and you will be connected to a specialist who will help with your question.
Support
And in this paragraph they usually write about how bad the support service is. Yes, I myself have spoken and written about this more than once, without even taking into account telecom operators. As a rule, clients are dissatisfied with the level of services provided, and also with the fact that, due to their own inattention or lack of understanding of the subject of the problem, they blame consultants and other service industry workers for everything. To some extent, both are right; on both sides there are people who are incompetent or unwilling to help/explain. And one of the most important problems is insufficient attention to the client and the waiting time in solving his question/problem.
I contacted Yota support many times for various reasons, not only when changing SIM cards and operators. A couple of months ago I started constant problems connecting the router to the LTE network, which I told the support service about. My application was processed and they informed me that base station overloaded, and they promised not only to unload it, but also to sort out the hardware (perhaps it was replacing equipment or upgrading existing ones). Naturally, it was immediately clear that this would take a lot of time. However, after about four weeks, I received an email notifying me that the problems had been fixed, along with an offer to evaluate the quality of the connection: “Everything is fine” and “No, it’s still not working well.” It is clear that the phrase “Your opinion is very important to us” is for the most part a standard excuse, but in in this case I chose the first option, since the connection became more stable a week before the notification.
When I received a new SIM card, I also encountered the problems that I mentioned just above: the application crashed every time I tried to select the appropriate packages of minutes and SMS for myself. Having described the problem in the chat, which is also available on the company’s website, they helped me within 10 minutes, connecting the packages that interested me. I didn't really count on this approach, but rather expected to read something like “This OS is not yet supported by the application, so use current version or wait for optimization for the new one.” Agree, not everyone is the first to install beta versions of a mobile operating system, so I would take this answer quite adequately. But, to my happiness, the problem was solved without rolling back to stable iOS 7. It should be noted that the waiting time for the operator does not exceed the norm - of all my requests, I only had to wait more than five minutes for an answer.
Connection quality
While I was passing with new SIM card only a week, so it’s difficult to objectively evaluate the quality in full, but I constantly take speed measurements and their indicators please me: the download speed was about 8 Mbit/s several times (of course, this also depends on your location), but below 3 Mbit/s s hasn't dropped yet. 3 Mbps was the maximum for my previous operator, so quality improvements visible immediately. As you understand, we're talking about Of course, about 3G networks, since I have an iPhone 5 at my disposal, which does not work in our LTE frequencies. But I think there will be no problems with LTE either, but we will check this only after iPhone release 6.
What is about voice calls- then everything is quite clear here: Yota uses its towers to provide the Internet, and Megafon stations for voice calls. Nevertheless, the connection between all three main operators seems to be more or less the same, so at this point there are no revelations. In places where Megafon does not receive reception, Yota will not work either.
Minuses
Of course, there are disadvantages everywhere, even Yota. There are two of them: when using a smartphone in modem mode, the speed is limited to 64 Kbps, and when downloading torrents – to 32. And if the second limitation is quite reasonable, then I don’t really like the first. In those moments when you are absent Wi-Fi connection, the iPhone always came to the rescue, with which you could access the network without any problems. Now this is very inconvenient due to the low speed. I understand perfectly why this was done, but I hope that the company will still reconsider its restrictions and at least double the speed.
What's the result?
But in the end I got what I wanted: the absence of tricky tariff plans, hundreds of options and constant traffic restrictions. I don’t have a lot of conversations on the phone, so 100 minutes a month should be enough, and if the Internet speed continues to not drop below 3 Mbit/s, I’ll finally be able to use FaceTime for conversations. After all, the sound quality there is much better than in cellular network. Yes and in long trips in Russia - it will be very helpful due to the lack of roaming within the country. In any case, Yota for me is, first of all, the Internet, and unlimited, and so far none of the operators can offer this.
This review was prepared based on the use of a SIM card in St. Petersburg. Prices and call quality may vary depending on the region.
Would you like to change your operator or maybe you have already done so? Share your experience in the comments!
Mobile Yota operator, appeared on the communication services market relatively recently, but has already managed to win many fans. Previously, this brand was called Wi-Max, but later it was remade into Yota. Currently the company is a full-fledged supplier mobile services, including sending SMS messages, voice calls, and access to high-speed Internet. The following overview will help you select the necessary options.
What does this operator offer?
Why is this cellular company better than others? The main difference between Yota and other mobile operators is that it offers its users unlimited Internet from their phone and other devices, as well as good quality communications at a low price. The tariff does not differentiate between low-speed and high-speed traffic. For example, for mobile Internet users on a smartphone, Internet speed is provided without restrictions.
Any client cellular company can customize the network to suit your needs. Users are provided with a tariff called “Basic”. With it you can do the following:
- Enable or disable sending SMS messages.
- Select the data transfer rate.
- Tune required package minutes.
This service is very convenient, since the client of the mobile operator creates his own tariff, removing what is unnecessary or adding what is needed. Tariffs from the Yota operator will appeal to those subscribers who want to independently create a list of options. Prices for the Internet, communications and sending SMS messages will not change, even if the user travels around Russia, in other words, is in intranet roaming. This is evidenced by numerous reviews from users of this operator.
You should know that if a subscriber stays in another region for more than a month, the tariff will change in accordance with the prices established in this zone. As for incoming calls, unlike other mobile operators, Yota company will not debit money from the user's balance.
If a subscriber chooses the Internet on a computer or tablet, then he can independently adjust the speed. To do this, he needs to go to the website of the cellular operator, where an overview will open additional options. The user will only have to select the required data transfer by moving the sliders to the desired position. This cellular operator will appeal to the following categories of cellular network users:
- For lovers of surfing the Internet.
- People who travel frequently.
- Businessmen.
The main emphasis is this mobile company does to provide the Internet, which can be connected to any device. What is the disadvantage of such an operator? The downside is that users will not be able to distribute the Internet from their smartphone. To do this, they need to purchase a modem or router from Iota, which has positive reviews users. In addition, the network has placed a restriction on downloading torrent files with films, music and other software from the Internet.
Therefore, for those who want to download them in large volumes, a mobile operator is not suitable. This kind of Internet will appeal to those who constantly communicate in in social networks and online messengers. To test the data transfer speed, you must proceed according to the following scheme:
- You need to download the mobile application or go to the operator’s website.
- Log in using your username and password or register, where an overview of the menu functions will be available.
- Click on the “Settings” button, where the “Check speed” section will open.
- After all the necessary manipulations, the subscriber will receive a traffic report.
All services are managed through a special application that can be downloaded to your phone or web page. Using this method, you can not only connect or disconnect a tariff, but also consult with a service center specialist, and also leave feedback on the quality of services.
The Yota brand belongs to Scartel LLC, which in turn is a subsidiary of Megafon OJSC. "Iota" offers cellular communication services on GSM networks and 3G/4G Megafon.
Coverage area of the mobile operator Yota
The new federal operator has so far begun to provide its services only in Moscow, the Moscow region, St. Petersburg and Leningrad region, and then only in limited mode. In the near future, Yota should be launched in every Russian region.
Advantages of Yota
New operator promises its subscribers unlimited Internet for smartphones, sms, free calls others Yota users, 300 free minutes of calls to other numbers Russian operators, as well as roaming-free space throughout Russia. For now, the new operator offers only one tariff. Monthly service cost of this tariff is 750 rubles. However, other tariffs will appear later.
Disadvantages of Yota
There was a fly in the ointment in the Yota tariff. So, Iota’s Internet cannot be called completely unlimited. The operator notes that the tariff is intended exclusively for use on smartphones, mobile phones, tablets. Using Yota SIM cards on other devices (including routers, modems, desktop computers and laptops) are not allowed.
However, the “surprises” do not end there. The tariff is intended for use with one SIM card on one device. Using a card inserted into the phone to provide additional access to communications from other devices is not allowed (in particular, we are talking about distributing the Internet via a wireless channel).
If these restrictions are violated, the operator will reduce the Internet speed to 32 kilobits per second. In addition, Yota speed will also be limited to 32 kilobits for services that use network resources to access torrents and download files big size. It turns out that downloading torrents with this tariff will be quite problematic.
Yota service center and personal account
To improve comfort and optimal price, the operator abandoned traditional sales channels. Order Yota SIM card You can either through the operator’s website or through a special mobile application, and you can receive it by courier or at the point of delivery. Their address is listed in mobile application.
The company relied on online service, abandoning the traditional contact center. Subscriber support will be provided via chat on the website or mobile application. Services will also be managed entirely through the app.
Appeared new player- Yota company. For a long time, this corporation was known as a provider of wireless Internet access. The range of services of the new operator includes all those services that are in demand today, that is Voice connection, SMS, and network access. The latter is characterized by unlimitedness, and in absolutely real terms. If the tariffs of other mobile operators apply restrictions on traffic in excess of the prepaid volume, then Yota does not use this approach, according to at least Now. What are the chances of getting a foothold? Russian market has a mobile operator as young as Yota? What kind of reviews prevail? What is the use Yota services especially beneficial for subscribers?
Access to the market
The new mobile operator Yota actually entered the market in August 2014. The issuance of SIM cards under this brand began in Moscow, St. Petersburg, Vladimir, Tula and the Far Eastern cities: Vladivostok and Khabarovsk. Interestingly, users could submit preliminary applications for SIM cards in advance through a mobile application. At the same time, your new status Yota ("mobile operator") announced it back in April. For many years before this this organization was primarily engaged in the provision of services wireless access in Internet. Activities in this direction are still carried out by the company: it sells branded modems of the appropriate type. Therefore, to accurately distinguish between the two main types of services provided by an organization ( Mobile Internet and cellular communications) we will refer to the company in our article as " Yota mobile operator". In turn, if we are talking only about the mobile Internet, we will call the company “Yota provider.”
The company plans to ensure the presence of the brand as a provider of cellular communications services in all regions of Russia. which was determined by the Yota mobile operator company, iPad, iPhone and Android enthusiasts. That is, those people who are accustomed to using We also note that the Yota company can be fairly conditionally considered an independent player in the cellular communications market. The fact is that this organization is a subsidiary of Megafon. At the same time, as some analysts believe, the Yota mobile operator can still “win back” the share of the other largest corporations in the segment (MTS and Beeline).
Basic tariffs
The tariff policy of the new cellular provider is quite young. For example, at the time of entering the market, the company made it possible to use only one tariff, including 300 minutes of calls, unlimited Internet and any number of SMS for 750 rubles per month. The tariffs offered by the Yota mobile operator today mainly differ in the number of calls to phones. That is, there is a “basic” monthly payment of 300 rubles, which guarantees unlimited Internet. In turn, you can pay an additional 50 rubles and receive an unlimited number of SMS for use. The minimum surcharge for voice calls is 140 rubles (100 minutes), the maximum is 990 (1200 minutes).
Restrictions
Please note that the SIM card from the new mobile operator is only suitable for smartphones, tablets and cell phones. You cannot connect it to a PC; to access the Internet, you can use a modem from the Yota provider.
Devices in which the SIM card released by the Yota mobile operator, w3bsit3-dns.com, will be fully functional. Also using mobile devices With a SIM card from Yota you cannot “distribute” the Internet to Wi-Fi mode. Some experts note that if the supplier detects violations in the use of the SIM card, then the network access speed may be reduced to 32 kbit/sec. However, it is not entirely clear how this will be implemented in practice.
At the same time, the company will introduce a similar restriction if it is discovered that the owner mobile device uses, for example, “torrents”, or downloads large files. Unlike the definition of fact Wi-Fi distribution, Yota should not have any problems with recording requests for trackers. If there are no violations on the part of the user, then access to the network is guaranteed at a decent speed through the 4G standard and, moreover, unlimited.
Connection
How can I connect to the services offered by the Yota mobile operator? There are two main ways. A SIM card from this communication service provider can be ordered through the company’s website or using the mobile application. The ordered SIM card will be delivered by the courier. You can also pick it up at pick-up points, the address of which will be displayed in the application. If clients have difficulties using the services, the Yota mobile operator will send settings through its support service, they are necessary for correct operation SIM cards. In this case, the emphasis is on the interaction of the relevant supplier structure with clients through online channels, for example via chat.
Reviews
Yota mobile operator has very different reviews from experts and users. They can be roughly classified into three categories. The first characterize the quality of communication services. Second - pricing policy companies. Third are the market prospects of the new operator. Regarding the first type of reviews, we can say that in general they are positive. And this is not surprising, since Yota largely uses Megafon’s infrastructure, which is probably not inferior in technology to that used by other operators. Regarding prices, the opinions of users and experts are different.
Premium product
Yota mobile operator offers tariffs mainly for customers in the premium segment. Because when simply comparing them even with those that Megafon has, their benefits are not so obvious. Moreover, there are noted restrictions in using the Internet. There is another point of view, according to which Yota’s tariffs are quite fair. The fact is that you can get truly unlimited Internet for a monthly fee of 300 rubles per month (if you do not violate the rules of its use, it has no restrictions on traffic, speed, etc.) not with every operator.
Many users, by the way, are impressed by the sales channel organized by the Yota mobile operator. Customer reviews indicate that courier delivery is convenient. You can order a SIM card anywhere in the city, home, or work.
Coating
How effectively is the new operator prepared to serve subscribers in terms of coverage area? Everything depends, first of all, on the communication technology used. Of course, the Yota mobile operator provides coverage according to 2G and 3G standards almost everywhere, if we talk about the cities where the company operates.
It's a different matter when it comes to the latest technologies based on 4G. In this case, what the Yota mobile operator guarantees is that the coverage area is distributed, even if we talk about Moscow, not always evenly. At the same time, to satisfy the basic needs of using the Internet, the resources included in the 3G standard are sufficient. Taking into account the fact that it is not advisable for Yota clients to download large files, the practical need for speeds greater than 3-4 Mbit, which 3G provides, may be low.
Marketing
Actually, we can talk separately about the reviews that characterize the market prospects of the new cellular service provider. There is an opinion that Yota, in particular, is not entirely effective in terms of using sales channels. As we have already said, SIM cards are distributed through ordering through the website and delivery by courier or using pick-up points. This is not the most optimal path that the Yota mobile operator has chosen; reviews from employees of some analytical agencies are in this tone. The fact is that in order to gain a significant market share, a company needs to win a target group of customers of 10 million people; for this, larger distribution channels are needed, such as, for example, networks of retail brands.
Innovation in sales
There are also experts who believe that the resources chosen by Yota for distributing SIM cards are, in fact, revolutionary in their own way. The fact is that when using standard channels, in particular networks of retail brands, the cost of attracting a client is about 500-700 rubles, and this, as a rule, is the minimum. If you use the services of a courier, the figure is reduced by about half. Another thing is that the distribution dynamics in this case are lower. However, it is quite acceptable to assume that Yota will use innovative distribution methods only at the very beginning of the business, if necessary, using standard, albeit more expensive, channels.
Will the Internet be unlimited?
There is an opinion that over time the Yota company, which announces its readiness to provide Internet access services in a completely unlimited format, will move to a model that may include restrictions. Now this cellular operator, due to a fairly small number of users (when compared with the number of subscribers of the same Megafon and other companies " big three") can provide unlimited access online without any nuances (except for restrictions on downloading “torrents”). There are experts who believe that there are no objective prerequisites for this. If only for the reason that the average Russian user Mobile Internet downloads approximately 3-5 gigabytes of files and data per month.
The user doesn't need much
This volume is generally guaranteed in the “standard” tariff plans of other mobile operators, but within the framework of prepaid traffic and for the same 300 rubles per month. Experts probably believe that, firstly, Yota has no particular reason to expect that in the segment where the company will provide services, the average monthly traffic volume will increase significantly relative to 3-5 gigabytes (especially taking into account the restrictions on “torrents” and files large size), and secondly, technology is still developing. And therefore, the potential load on the servers may not be so critical as to deviate from the provision policy unlimited access in Internet.
Market segments
We said above that Yota will likely focus on Premium-level clients. That is, those who may be willing to overpay for Additional services communications subject to use unlimited internet. At the same time, there is a version that the range of clients of the new operator will also be replenished by those who are accustomed to average-cost tariffs. This can be facilitated, for example, by Yota’s favorable roaming policy.
All calls between subscribers of this operator Now free throughout Russia. In addition, according to some experts, unlimited SMS for 50 rubles is a completely competitive price even against the backdrop of “standard” tariffs from other operators. SMS has not yet gone out of fashion, despite the fact that online messengers are becoming increasingly popular. True, experts find it difficult to say, analyzing the prospects of the business model offered by the Yota mobile operator, when exactly the company will master new target groups of customers.
Is Yota a competitor to Megafon?
Can Yota be considered a direct competitor of Megafon, despite the fact that it is a subsidiary of one of the leading Russian operators? Experts believe this is not the case. There are completely radical versions on this matter. According to one of them, Megafon, in principle, is not interested in the success of the new business implemented by Yota. The mobile operator (reviews of some analysts at least contain such assumptions) did not appear on the market in order to take away some of the holding’s clients, integral part which is. Most likely, experts believe, this is due to the desire of the management of the innovative company to get comfortable in niches that are fundamentally new for the Russian cellular market.
There is a version that Yota was forced to develop unusual distribution channels for SIM cards to a certain extent because Megafon did not provide the company with the resource in the form of its own dealer network.
Yota and retail networks
There is also an opinion that this opportunity mobile operator may be used in the future. But for now, as evidenced by the reviews and reviews left by experts regarding the activities carried out by the Yota mobile operator on thematic portals, the company is trying to come to an agreement with dealers at the level of Euroset and Svyaznoy. Therefore, even if the holding does not give the go-ahead to use the dealer network, Yota will have a spare resource. Although the resource that the Yota mobile operator has allows you to connect quite quickly, and potential client It is not at all necessary to look for other options, such as going to the office of a retail brand.
On this moment packages are sold in pre-order mode. To get a SIM card, you need to download the Yota application and leave a request in it. After the application has been processed, you need to choose a card delivery method: pickup from the company’s office, or delivery by courier. In order for the courier to give the SIM card, you need to show him your passport and pay 500 rubles - this money is credited to your account.
Application
Using the application, available for Android and iOS, Yota subscribers can monitor their balance and independently manage the tariff (add minutes of calls with other operators, connect unlimited SMS packages).
Other operators also have an application with which you can monitor your balance: MTS and Beeline have an application Personal Area, in which the user can monitor the balance, top up the account and change the tariff, Megafon has three applications: “ Megafon subscriber directory" And " Megafon directory” duplicate information from the site and information on short service numbers, and “Widget balance” is needed to replenish the balance.
Unlike other operators, Yota application A chat function with support is available (instead of a telephone line).
Rates
You can choose the tariff yourself - depending on which SIM card functions are most important to the user. Basic cost unlimited internet at speed 11– 15 MB/s for smartphone plus unlimited calls to numbers Yota subscribers is 300 rubles per month. Next, the user chooses how many minutes per month he spends on conversations with other operators (the cost varies from 1 rub./min to 1.4 rub./min), and, if desired, can connect unlimited SMS for 50 rubles per month.
There is no additional charge for roaming within the Yota network in Russia.
How it works: user reviews
In general, the tariff turned out to be even a little more expensive than my current tariff from Beeline, but the lack of 4G deprives this overpayment of any meaning. So I don’t plan to use the SIM card any further until the LTE work is agreed upon with Apple. When they agree, maybe I’ll try again.
Before Yota, I used Beeline. I liked the speed of the mobile Internet with the new operator, even though I don’t have 4G devices. Most of the problems arose with linking the phone number to Facebook profile. To verify the number you need to send F to short number: SMS was not sent. There is an option to request and receive a code on your phone, I tried it - I didn’t receive an SMS with the code.
I decided to switch to Yota simply because it is possible to change operators without changing numbers and compare quality. Plus, I don't agree with pricing policy Beeline, which limits mobile Internet. I liked the idea of Yota with unlimited Internet and a fixed monthly fee. But for now there are more problems than advantages. For example, I stopped receiving SMS notifications for transactions with by bank card. I called the bank, the problem was on the operator’s side. This important point and a big inconvenience.
All contacts with the support service are via the Yota messenger built into the application: on the one hand, it’s a plus that you don’t have to hang on the phone and wait for the operator. On the other hand, the messenger works very unstable, sometimes you write long message, and it is stupidly deleted when sent, you have to write it again. The application itself may also be unavailable due to lack of access to the network (this is despite the fact that I must receive this access from this very operator). In terms of 3G and Edge speeds, nothing outstanding so far. Perhaps things are better with LTE and 4G. While I’m using it, I plan to replace the iPhone with a newer one, and then we’ll see. Changing the operator, as it turned out, is not at all difficult and does not take long.
What devices does 4G not work on?
4G from Yota works on all devices except iPhone (LTE works on iPad). Currently Apple company testing LTE network Yota. As soon as the tests are over, Yota customers will be able to use 4G Internet on those iPhone models that support LTE. LTE is already working on iPad.
Is it true that MTS blocked your application?
Our support team receives numerous complaints from users who are unable to submit a request for a SIM card due to incorrect operation our application on the MTS mobile Internet. When you switch to wi-fi or mobile Internet from another operator, the problem is solved and the application works correctly.
Why is the binding not working? Yota numbers to Facebook?
Some services that send notifications to their users have not yet registered our numbering capacity. We contact representatives of such services as quickly as possible, and they quickly add us to their systems, after which the problem is completely resolved.
Why did you decide to bring a new player to mobile market, and not modernize Megafon?
Targeting different brands into narrow segments is a common practice and business strategy for operating in saturated and highly competitive markets. The penetration of communication services in the Russian Federation is already about 170%.
Mobile operator Yota is aimed at advanced users who are used to being online all the time. The basic service for us is unlimited mobile Internet, voice services for us it is VAS (Value Added Services, services that generate additional income).
We have completely abandoned complex tariff plans and offer our clients to create a package of services themselves.
How is the manual organized in Yota, YotaPhone and Yota Sim?
YotaPhone is a development by Yota Devices, which currently has nothing to do with Yota. These are two different companies, with different shareholders and products.
All Yota team is working both on providing unlimited 4G Internet using Yota modems and routers, and on a new federal mobile operator. General principle for two areas of the company's business is unlimited Internet.
Will you develop communication offices throughout Russia?
Yes, we plan to develop our own retail.
Will it phone line support?
We focus on online support via chat, which can be used both in the Yota mobile application and on the yota.ru website. This communication channel is more convenient and familiar to our clients. This allows the client to save his time: he does not need to call or switch to voice menu, wait for the operator to answer. In addition, the correspondence history is saved, and all necessary information always remains at hand. Therefore, if the question arises again, there is no need to contact support again. It is enough just to re-read the messages.