Crm for cloud PBX beeline. How does cloud PBX work? Tariff options for Beeline Cloud PBX

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Very often, the management of large and not very large enterprises is faced with the question of how to control the work of their employees, who spend almost the entire working day making calls to various directions. At the same time, of course, we must not forget that having a permanent short number in an organization characterizes you as a stable company. However, since you do not own your own premises, there is a risk of quickly moving from place to place. How to solve a complex of existing issues at once? All this can be covered in one action - create your own virtual PBX or cloud PBX. What it is and how much it costs is discussed in detail later in the article.

The company's proposal to create its own PBX was one of the first, including from Beeline. Even now, when all services duplicate each other from all providers, differing only in price, Beeline occupies a leading position in this area.

Cloud PBX- virtual PBX, in which the connection goes through mobile numbers. If in virtual telephony short numbers are allocated for an existing PBX, then short numbering is also present here, but mobile numbers are fundamental. They are united under one common multi-channel telephone. From it, calls are sent to end users, but can also be transferred among themselves. What opportunities exist on the Beeline service?

PBX functions

The very first advantage compared to regular landline telephony will be decoupling from a specific location. If it is usually possible to connect a telephone via cable only in one building, but in another it is simply not possible technical feasibility, then you will automatically lose your number. There is no such dependence here. The numbers are mobile and are completely independent of relocation.

Multichannel service itself as a definition. That is, not one incoming call is not lost and is automatically forwarded to the end operator. The operating principle of all call centers.

You can record conversations, both incoming and outgoing. This improves the efficiency of your employees and will also help in case of any conflict with your client. Conversations can be kept in statistics; all data is taken into account, who called where and what time they spoke, at what time the calls were made, whether the call was dropped, and, in principle, the call.

PBX “landing” to regular mobile numbers, calls from which can be transferred between each other using short commands. Each destination number is assigned a combination of three to four characters, which serve as an identifier for forwarding.

Also cloud PBX is excellent integrates with SIP telephony, which means an unlimited number telephone lines and calls via worldwide network. SIP technology is physically different from conventional copper wire in that the connection occurs through a conventional twisted pair and it is possible based on your already connected Internet, you only need a switch or router.

In Cloud PBX from Beeline you will be provided with a web account to manage the service. Detailed description The option itself and instructions for use are in the video.

Video on setting up a Beeline cloud PBX

Setting up cloud PBX Beeline

After the manager provides your login and password for the web account, log into it using the link: https://cloudpbx.beeline.ru. There you will find many sections. The structure consists of “PBX Profile”, “Numbers”, “Cloud Storage”, “Statistics”, “Settings”. First, you need the numbers of employees who will make and receive calls. To do this, go to the “Numbers” menu and click “Add employees”, or look for the “PBX Profile” page and “Connect numbers to PBX”. There we select subscriber numbers.
In the dialog box, load a list of numbers, either from a file, or select from a contract. The system will load all the numbers from your corporate agreement itself. From the list that appears, select the ones you need and click “Connect subscribers.”
On the same “Numbers” page, you can set up a profile for each employee, enter additional data and even upload a photo. But you can figure this out without instructions. The only important thing here is short number, which is assigned to each employee in the PBX system for convenience and prioritization of calls.
On the “PBX Profile” page, go to the “Voice Menu” section. Here you can either upload your own greeting, or listen to the standard existing one and edit it. This audio file will be listened to by your clients when they call your number.

If you upload your file, pay attention to the requirements for it:

File format - WAV;
Audio format – PCM G.711 A-law;
Sampling frequency – 16 kHz;
Bit depth - 16 bit mono;
Duration – up to 2 minutes.

Once you have a voice menu, you need to understand the dialing architecture. How do you want customers to call you, after listening to the entire menu, or after listening only to the greeting, or bypassing everything by dialing the employee’s short number directly. All these conditions are set in the “PBX Profile” section, then “Configure routing”.

Make a test call after you have landed the number on the voice menu and specified the route. If everything is correct, then save. Incoming calls will be received according to this scheme in the future. More detailed methods“landings” and conditions can be found in the instructions at the link above.

Price

Beeline company kindly provides trial period to get acquainted with the service.

	Minimum 450 rub./month.	Basic 850 rub./month.	Standard 1250 rub./month.	Professional 2250 rub./month.
Multichannel numbers	3	3	4	5
Employee rooms	3	7	15	30
Free calls within the company and call forwarding	+	+	+	+
Voice greeting and menu	+	+	+	+
Call groups				+
Call center	+	+	+	+
Recording conversations	1500 rub.	1750 rub.	3000 rub.	4500 rub.
Cloud storage	500GB	500GB	500GB	500GB
Call statistics	+	+	+	+
Audio conference	3 persons	7 people	15 people	30 people
Call from the site	500 rub.	500 rub.	500 rub.	500 rub.

Connection

To activate this service, just follow the link: https://ats1.beeline.ru/ and fill out the application form, or contact the single corporate number Beeline 8-800-700-1234.

Peculiarities

In general, Beeline was one of the first to be able to integrate its cloud PBX with popular external systems CRM like Bitrix. This integration is made possible by the API function. We won’t go into more detail about this functionality, since this section alone takes up 450 pages. and is usually needed by IT technology experts. It is also very convenient that, despite the fact that everything is connected to the Internet, the quality of the latter does not in any way affect the operation of the entire system.

If you have chosen a certain tariff plan, this does not mean at all that this is the final cost of this service. The fee will also depend on the beauty of the main number, the number of incoming and outgoing calls made.

Cloud PBX is a service that is very convenient in its functionality and interface; the settings are very simple, if you don’t go into integration with CRM systems. Pricing is very confusing, so it is never clear what the final amount will be, but this is the difference between absolutely all operators. The service will be very useful for those companies whose employees use corporate SIM cards and are involved in sales.

Any head of a legally registered company wants not only to see the results of his activities, but also to be able to control the work of his subordinates. It is for such purposes that the Beeline cloud PBX is perfect - relatively new development corporations. With its help, calls are recorded/recorded, which allows you to evaluate the work of the company, identifying weak spots process efficiency. Moreover, you can link both mobile and landline numbers to such a PBX. Let's look at what it is this type telephony, under what conditions the Beeline operator provides the service.

The essence of the service, its operating principles

In the introduction, we superficially explained what Beeline Cloud PBX is. More to the point accessible language- This virtual system, connection to which is made through the main, multi-channel number, after which other phone numbers (mobile + landline) are “connected” to it. Employees are virtual subscribers who connect to the program by purchasing a SIM card, their number is entered into the system. From this moment on, all calls of any employee (outgoing, incoming) are recorded in the cloud, allowing access to the conversation if necessary.

How does the PBX itself work? You've probably called a large company or network more than once when meeting with automatic recording voices on the other end of the line. The robot prompts the caller to act following the recommendations of the voice menu, after which you are switched to the department or employee you need. This is a PBX, only in the case of the cloud version, the company provides the caller with the opportunity to contact not only employees present in the office, but also employees who are away. This can be done by knowing extension number department or company representative, or the robot itself will tell you what combination of keys you need to dial tone. The system also saves a record of each conversation, which automatically alerts the client as soon as the connection is established.

If the employee himself contacts the client, electronic device the second, the multi-channel, main number of the legal entity will be displayed, and not personal phone caller

The development is in demand and appropriate to use for large organizations and when the manager wants to be able to control the work of his company, including every link. The proposal is considered economical because it does not require the purchase of additional equipment.

Under what conditions can I purchase the service?

If you are thinking about purchasing the package of services we are considering, you will be interested in the following information. The fact is that there is no clearly fixed price list for a cloud PBX. The cost is calculated based on several indicators, information about which is presented below.

First of all, what is important is how much telephone numbers you are planning to connect to the cloud. Beeline offers five packages with fixed options, each of which must be chosen potential client. To do this, you need to analyze the number of employees planned to connect, as well as other parameters that may seem necessary:

The first package is called “Personal” and is designed to connect one phone number. Subscription fee is only 50 rubles/month.
“Minimal” allows you to track the activity of five phone numbers and costs 450 rubles. Every additional subscriber can join the PBX for 90 rubles. In this case, conversations are not recorded, but three out of five colleagues will be able to connect with each other via conference call.
The “Basic” tariff contains 15 free seats for phones and is available for 1050 rubles. You can increase the number of rooms for 70 rubles per Additional Phone. The conference requires the participation of five employees. Additionally, the package includes 5 call center agents.
The “Standard” package significantly expands the client’s capabilities and can work with 50 numbers. In this case, you will have to pay 2,500 rubles, getting 3 groups of voice menus, a chance to record conversations of 10 employees, plus a widget for one call back. Connecting one additional number produced for 50 rubles.
If an organization has more than 100 people, it makes sense to pay attention to the most voluminous offer - the “Professional” tariff. For 4,500 rubles, the operator will allow you to connect as many as 150 numbers to the PBX. Additional options package: 5 voice menu directions, call recording for 15 workers, 20-channel conference calling, etc.

The choice for each legal entity is individual, made by its director or authorized representative.

The second thing you should pay attention to is what type of multi-line phone you should have, landline or mobile. It can consist of numbers either in a chaotic order or easily remembered - the so-called “beautiful” sequence. All these parameters affect the cost.

So a landline telephone (direct) starting with 8-495-xxx-xx-xx will cost the client 500 rubles/month. An additional fee for quickly remembered numbers is paid once and depends on which number. The federal version of phones is paid depending on what package of minutes/messages/Internet is connected to them.

Existing tariff plans allow you to spend from 300 to 3000 rubles on communications in 30 days, using the post-payment system. The tariff is set individually for each employee, based on how much time he is in contact with clients by phone.

Of course, when connected additional services You will also have to pay extra for them. Each package can include both recording and other functions that expand the capabilities. More detailed cost and the nuances of each package can be found on the official Beeline website.

Current tariffs can be seen on the Beeline website.

Most requested features

Beeline cloud PBX is recognized as in demand due to the following options:

Automatic number identification. At outgoing call Caller ID can be either one main number or several telephones. Convenient for employees who are away – the client sees them incoming phone Not specific person, but the general company number.
Record telephone conversations, which can be studied by visiting the company’s personal account.
Storing information in the cloud. All outgoing and incoming data are converted and transferred to cloud storage. The option is charged according to the traffic spent when saving files. The basic traffic included in any of the service packages is 1 gigabyte, but it is possible to connect additional “memory” for an additional fee.
API is a function that provides direct connection with isolated, third party systems. Using integration, you can display data about the caller in the CRM system, manipulate the call card, etc. This feature is described in detail at official resource corporations.

Beeline Cloud PBX also allows you to connect voicemail and much more.

To summarize, we can highlight the following advantages of the product:

Accessible interface and system menu;
Monitoring the work of subordinates;
Transferring data to the CRM system;
Internal communication between colleagues is not paid;
High quality communication.

The development is definitely worthy of the attention of those managers whose field of activity involves a large number of calls, the profit and development of the company depends on efficiency. If you have any additional questions, it is recommended to contact the head office specialists who will help you understand all the nuances.

Cloud PBX Beeline - a service that will come in handy to corporative clients, that is, legal entities and individual entrepreneurs. It allows you to control the work of subordinates and see the results of their activities. In this article, we examined all the features and functions of this option, as well as its cost and management subtleties.

What it is

Virtual PBX from Beeline is a system that combines different numbers employees working in the company. The PBX allows you to capture and record all calls, which helps evaluate the quality of work and identify ineffective areas of the work process. You can link to the system both stationary and Cell phones.

Connection to telephony occurs through a multi-channel number to which other numbers of virtual subscribers are connected. The Beeline cloud PBX personal account allows you to administer employees, combine phones, and manage other service options.

Possibilities

Cloud mobile PBX Beeline includes a lot of functions and capabilities that make the service completely unique offer for business. Let's look at what is included in the price of telephony, available at cloudpbx.beeline.ru.

Free multi-channel numbers. You'll get virtual phones with the ability to connect anywhere in the world (without being tied to location), as well as free forwarding of incoming calls;
Recording of conversations – full or selective;
Voice menu and greeting. You will be able to reduce the response time to an incoming call, as well as improve customer service;
Back call. A special widget will be installed on the site, allowing you to reach a larger audience and increase conversion and sales;
Number 8-800 , which will allow customers to make calls and not think about the cost;
Convenient connection of SIM cards with free calls and call forwarding throughout the Russian Federation;
Sip telephony. You will be able to make calls both via mobile and via the Internet over an unlimited number of lines.

Settings

Setting up a Beeline cloud PBX is quick and easy and is available to every subscriber. The instructions below will help you understand the intricacies of setting up the API and connecting all the necessary functions.

Multichannel numbers:

Select the appropriate group of telephones: virtual, real mobile, landline or 8-800 ;
Connect them to the cloud in your profile;
Set up forwarding to a call group, call center or voice menu;

Record and set a greeting;
Set the recording time;
Set forwarding from the menu to employee phones;

Call distribution:

Create a group of employees who receive incoming calls and set up distribution;
Select a call distribution method;

Call recording:

Determine the persons whose conversations will be recorded;
Listen to conversations and comment on them;

Statistics:

View general data and estimate workload;
Open detailed statistics for each employee.

Beeline cloud telephony is very handy tool, which allows you to significantly improve your business and evaluate the rationality of employee actions. Login to the Beeline cloud PBX is done through your personal account, from where the manager can monitor all the actions of his subordinates.

Reviews about virtual PBX Beeline is extremely positive and confirms all of the above. Now let's look at the tariffs of the Beeline virtual PBX.

Rates

The price of the Cloud PBX service from Beeline varies depending on the contents of the package you purchase. There are four main tariffs, which we will briefly look at right now.

Please note that all four tariffs include the following services by default:

Voice menu and greeting;
Free calls within the organization and forwarding from a multi-channel number;
Call groups;
Call center;
Call statistics.

Or maybe you need to look at simple ones, then follow the link.

Minimum. Cost – 450 rub./month:

3 numbers each for employees/multi-channel;
Audio conference for three;
500 GB cloud storage;
For an additional fee of 500 rubles/month. “Call from the site”;
Possibility of recording conversations for an additional fee of 1,500 rubles/month.

Basic for 850 rub./month:

3 multi-channel and 7 employee numbers;
7 people in an audio conference;
500 GB in the cloud;
Calls from the site for 500 rubles/month;
Recording conversations for 1,750 rubles/month.

Standard for 1250 rub./month:

4 multi-channel and 15 employee numbers;
Audio conference for 15 numbers;
500 GB cloud space;
Widget for calls from the site for 500 rubles/month;
For an additional fee - 3,000 rubles monthly - the ability to record conversations.

Professional. Cost – 2250 rubles per month:

5 multi-channel numbers;
30 rooms for employees and audio conference participants;
500 GB in the cloud;
4500 monthly for call recording;
500 rub./month for a widget on the site.

We told you everything important information about PBX from the operator and we hope that the article was useful for you! An additional article on how should be useful to you.

1.Open your personal account for the Beeline Business cloud PBX. Go to section Numbers:

2. In section Subscribers select the number that will be used by the Telephone Operator and click on it:

3. In the section Services find and enable the option SIP account. Click the button Tune:

4. In the field Number of SIP lines set the value to 10. Thus, you can transfer 10 simultaneous incoming calls to the Telephone Operator. Click on the link Generate password. Copy the password from the field New Password , he will be needed soon. Click the button Save.

5. If you opened this instruction during Line and script settings, then copy to personal account in form fields PBX connections(SIP) these values:

Copied in point #4 password in field Password
SIP User ID in field User
Domain in field SIP server
Authorization User ID copy No need
SIP proxy in field SIP proxy

If you are not studying now Setting up the line and script, then save above specified parameters: You will need them when setting up a new line

Connecting the "Secretary" line

Attention! Before connecting the line, create a new user

There are several ways to connect the line Secretary to your PBX:

Secretary, if the caller did not dial the internal number in the voice menu or dialed the secretary’s internal number
Incoming call is transferred to Secretary, only if the caller dialed the secretary’s internal number in the voice menu
All incoming calls are immediately sent to Secretary.

We recommend using the first line connection method Secretary. This is exactly what is described in the instructions below. But by analogy with the described method, it is easy to configure other connection options.

1. Go to the section Numbers:

3. Press the button Add a button and select 0 . Mark the added button with a star. Select Transfer via ATS. Enter the extension number that you have configured for the Secretary line. Click the button Save:

Connecting the “Missed Missed Protection” line

Attention! Before connecting the line, create a new user. You cannot use the same user to connect different lines Telephone operators.

The "Protection against Missed Persons" line is needed so that a certain group of employees (for example, the sales department) does not miss a single person incoming call. In Beeline PBX, groups of employees (departments) are included in the Calling Group. The main scenario for using the "Missed Missed Protection" line is as follows:

an incoming call arrives to the dialing group
no one from the group answers the call
a call from the group is transferred after a certain timeout to the internal number to which the Telephone Operator is connected

1. Go to the section Numbers:

2. In section Services Click on the required ringing group:

3. In the field If the agent does not respond, move on to the next one in... set the value 3 :

4. Enable the option If the waiting time exceeds.... Specify the time in seconds after which the call will be transferred to the Telephone Operator. We recommend setting a value equal to the number of agents in List of agents multiplied by 10. For example, if you have 3 numbers in List of agents, then enter 30 seconds.

5. Enter the extension number that you configured for the Missed Missed Protection line. Click the button Save:

Advantages of Beeline Cloud PBX

View all

Call recording and call statistics

Full or selective recording of telephone conversations will allow you to monitor the quality of customer service and improve the level of your service. Call statistics will allow you to monitor the speed of work of employees, their workload, objectively evaluate the results of their work and make the right management decisions.

Voice assistant for clients

Voice menu (IVR) will help you contact the desired region, department or employee, distribute the call by type of request, and at the same time tell you about important news and offers. This will relieve your secretary and make the work of the call center easier. Customer calls are transferred free of charge to employee landline or mobile phones linked to the Cloud PBX.

Call distribution

Unite employees into groups and set different rules for distributing calls between them. Use different algorithms to reduce customer waiting time on the line, evenly distribute the workload between employees, optimize their motivation and increase sales.

Conferences

With the help of audio conferencing, you can negotiate with partners, hold meetings, train employees, hold planning meetings - and all this without having to gather in one office. Schedule a conference for certain time and the system will automatically send invitations to all participants. Up to 100 people can simultaneously participate in the conference, including employees of other companies.