Residential complex Vnukovo personal account. User's personal account


Samolet Service is a Moscow management company, part of the Samolet Development Group of Companies. The company's activities are aimed at comprehensive service apartment buildings of the Lyubertsy and Vnukovo residential complexes and improving the quality of living in them. To effectively interact with residents, the company uses the Internet service Samolet Service personal account. Among the tasks performed by the company: providing housing and communal services to apartment buildings, monitoring their technical condition and timely repairs, maintaining the cleanliness of the local area, organizing the collection of housing and communal services payments.

Personal account features

Residents of residential complexes controlled by the Management Company, through their personal account Samolet Service, are allowed to:

  • Check personal account information - number, address, number of persons registered in the apartment, total and living area, number of rooms.
  • See the list of debtors for housing complex services.
  • Review receipts for utility bills.
  • Pay for housing and communal services online payment With bank card(MasterCard, Visa) or electronic wallet.*
  • Subscribe to the newsletter or unsubscribe.
  • Join the Home Insurance Program.
  • Provide meter data.
  • View, fill out and print sample applications.

Payment service through your personal account Airplane The service is provided by the NPO MONETA.RU.

Registration and login to your personal account

On my home page The official website of Samolet Service provides interactive links to subsections for residential complexes: Vnukovo and Lyubertsy. By selecting the desired link, the user is taken to a section in which information relates only to the desired housing complex. The design of the sections is practically the same, and in the upper right corner there is a link to enter your personal account Airplane Service.

In the drop-down list that appears when you hover your mouse over the “Cabinet” item top menu, you can see the names of all sections of your personal account and even go to them. To access the information, you will need to log into your profile by providing the system with a login and password.

To obtain credentials, residents of the residential complex must contact the Management Company. Their contact information (email, telephone) will be registered in the system and access data will be issued.

By clicking on the “Recover Password” link located at the bottom of the authorization block, you can regain access to your personal account by entering your login or email and using the “Send” button. A control link for choosing a new password will be sent to the email with which the user registered on the site.

If, even after changing the password, problems arise with authorization, you need to contact the management company by email

The management company Samolet-Service is only a subsection of a larger organization - Samolet Development. However, despite this, the company has its own website with a personal account, where residents can receive information on maintaining their house and apartment.

Personal account functionality

“Samolet-Service” ensures the timely provision of utility services, repairs and monitors the condition of houses, landscaping the territory, accepts payments, and ensures cleanliness in yards and entrances.

In order to make cooperation with residents easier and more efficient, there is a personal account on the company’s website. Residents of houses served by Samolet-Service Management Company have access to extensive personal account options that allow them to perform all necessary operations via the Internet.

By registering, the company's clients can:

  • get general information(state personal account, the number of people registered in the apartment, specify the total and living area of ​​the premises);
  • get acquainted with the lists of debtors for payment;
  • use the voluntary insurance service “Absolute Insurance”;
  • generate a receipt for payment of utilities;
  • pay for services via the Internet in the amount of up to RUB 500,000. (you will need a Visa or MasterCard from any bank);
  • enter current meter readings;
  • subscribe to news from the company (or unsubscribe);
  • receive samples of standard applications (refusal of an antenna, application to the Criminal Code, application to connect an intercom and a request to issue a pass to a guarded parking lot).

Residents of serviced buildings must register to access services.

Personal account features

The personal account contains all the information about the residential premises, so the user can at any time familiarize himself with the characteristics of his housing:

  • Number of rooms;
  • Square;
  • Number of registered people.

Receipts for payment are available for viewing, which are generated directly in this service after entering the current information on the meters. It is also possible to pay through your personal account. Among additional services It is worth highlighting the possibility of home insurance and familiarization with current tariffs and insurance premium rates.

Registration in your personal account Samolet-Service

Unfortunately, there is no online registration in the Samolet-Service service. Personal Area created by a management company, but only at the request of owners or tenants. To do this, you need to contact the Samolet-Service office in person or by phone and dictate the data to create account. Except Email and full name, you will also need the resident’s phone number, as well as the desired login and password.

To recover your password, if you lose it, you do not need to contact the office again in person. You can automatically generate a password and send information to the email specified during registration.

Authorization in your personal account

On home page Airplane-Service does not allow you to immediately go to your personal account. The user first needs to select the area of ​​residence. Since the management company serves only Lyubertsy and Vnukovo, no search is required to select. The content of the tabs is completely the same.

In the upper right corner there is a “Personal Account” button. When clicking on it, the user will not be transferred to new page. A small window with a login form will appear here. You can select sections of your personal account after authorization or before it. All sections of your personal account are in the “Account” tab; after authorization, they become more specific and you can enter information.

After logging into your personal account for the first time, the user can link profiles on social networks to the account. Subsequently, login will be available when you click on a specific social network and fill in the login information. At the same time, the selection social networks very specific - LJ, Google+, Blogger.

Mobile app

The management company Samolet Service does not have a mobile application. There is also no information about possible creation such software. Use with mobile device You can access your personal account through any browser.

Submitting testimony through your personal account Samolet-Service

In the “Meter Data” section you can indicate the current readings of the meters located in the apartment. It is advisable to enter data from the 25th to the 30th of the current month. The number will be entered automatically when filling out the form. You only need to write down the whole part of the number displayed on the media. You can enter data only after authorization in the service.

After specifying information on meters, residents can generate a receipt for payment and pay for public utilities through your personal account. To do this, go to the “Pay utilities through the website” tab. Attention! Payment is made through third party service to ensure the security of the transfer. Therefore, to enter bank card details, the user will be transferred to the Moneta.ru website. For convenience, you need to create a personal account in this system. If during the transition they are not set automatic parameters(region, management company), you must independently select them from the list.

How to pay a receipt online?

In your personal account menu, select “Pay utilities through the website.” By clicking on the image, you will be redirected to the Sberbank Online website, where you can pay for the service. A card from any bank is suitable to complete the transaction, but you need to be registered in the Sberbank service.

Voluntary insurance program

Samolet-Service LLC, in collaboration with Absolute Insurance LLC, offers residents to insure their property and liability to neighbors.

Program features:

  • monthly contributions provide insurance for the next month;
  • the policy begins to be valid on the 1st day of the next calendar month;
  • You can use the service at any time.

You will be able to protect your home from disasters, natural disasters and accidents, and compensate for your own losses and losses caused to your neighbors in the house. Sum insurance premium will be included in the monthly receipt for payment of housing and communal services.

To insure your property, do one of the following:

  • pay the insurance premium in your personal account;
  • apply for insurance at the Cyberplat terminal at the Samolet company office;
  • pay the receipt at the bank.

You can find out more about insurance options, the cost of the service and the procedure for providing it.

Customer support through Samolet-Service personal account

Contact staff technical support possible through the form feedback. It is located at the bottom of each page of your personal account. Here you need to leave your contact information for feedback, including your personal account number. Try to ask your question to the customer service as completely and correctly as possible in order to receive a complete answer in as soon as possible. Also at the bottom of each page are the contacts of the Samolet-Service office. Among them there are even details of the organization, a separate Mailbox and phone number for quick consultation.

How to delete your Samolet-Service personal account?

It is impossible to independently delete a profile from the Samolet-Service service. Try sending your request through the feedback form or by email to the management company.

Security and privacy rules

The company undertakes to treat the provided personal information and do not pass it on to third parties. Users of the site are also advised not to disclose their personal account number and password to anyone who could use this information in their own interests. Beware of scammers and contact the management company directly for any payment questions.

If you have forgotten the password to access your personal account, you need to click on the “Recover password” button located in the authorization form. An email will be sent to the email address you provided during registration with a link to the password recovery page. If you cannot access your personal account, but are sure that you entered the data correctly, contact support by email:


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