Record an audio greeting. Record voice greetings for a company

Useful tips

As the online store grows and the sales department increases, the IM owner increasingly begins to think about retaining customers telephone line, at a time when all the sales consultants are busy. Or about creating a voice menu with which the client can choose the department with which he needs to be connected. After all, if a client needs to get to the service department, then there is no need to distract sales consultants from sales.

If the store uses IP telephony, then adding a voice menu or greeting is not a difficult task. The main thing is that it allows tariff plan. But with the creation of the audio file itself, beginners periodically have problems. Either they don’t know where to look for speakers to record voices, or they want to record themselves, but don’t know how. We will talk about these two recording methods in this article.

Recording the announcer's voice

Let's start with the simplest and highest quality option, this is a recording in the voice of a professional announcer. To the developed world information technologies, you don’t need to go to the studio for this. Everything can be done in just a few hours from home. The first thing that is necessary is to write a text for the announcer, which he will have to voice. Second, decide on the gender and age of the speaker. For example, some online stores of children's goods use children's voices in greetings. Third, find a speaker who fits your requirements.

Speakers, like many specialists, can be found on freelance exchanges (fl.ru, weblancer.net and the like), as well as on specialized announcer exchanges, for example, “Business Sound” or “Radio Voice”.

The cost may vary, depending on the speaker and the amount of text that needs to be voiced. As a rule, on websites, the cost is indicated for 1 minute. If your greeting is not long, then in 60 seconds you can do it without any problems. The recording quality in this case is very good, because people who make a living with their voices have good audio equipment. At the output, you get a ready-made edited audio file, which you will use. At your request, can be imposed background sound and the required length of the video is made.

In 2011, I ordered two videos for my store. One was used when sellers were busy, and the second, outside work time(from 20:00 to 10:00). It cost 1200 or 1500 rubles, I don’t remember exactly now. You can judge the quality of the resulting videos yourself:

Audio clip “All consultants are busy”:

Audio clip “Leave an order on the website”:

By the way, the waiting time is handset has increased, as has the number of orders placed through the website. Which almost immediately paid off all the investments.

Record your voice yourself

The second option is to independently record and edit an audio clip. To do this, we need a program that will record voice and edit the final file. IN operating system, there are tools for recording sound, but they are very simple and do not allow editing. For example, in Windows 10 here is the recording software:

It is not suitable for our purposes. You'll have to use more serious audio editors. Their great amount, for every taste and color, from free to paid. You can take any one you understand. I don’t have to work with audio editing often, so I use free editor"Audacity":

I will not dwell on it in detail now. It won't be difficult for an experienced PC user to figure it out. Plus, there is a user manual on the program’s website, although English language. With the help of Google translator, it is not difficult to translate it into Russian.

With the first one everything is quite simple, you only need normal microphone and some time for recording and editing. I do not recommend using built-in microphones (for example, in a laptop), because... The recording quality is so-so. If you have an external microphone or headset, even an inexpensive one, then it is better to use them. You can record at least one sentence at a time, and then you can put everything together in an audio editor.

With the second one, I will explain where these synthesizers can be found and even give an example of an edited audio clip. Of course, the pronunciation quality of speech synthesizers is worse than that of a human. It doesn't convey emotion, which makes the audio very dry. Nevertheless, it is also suitable for these tasks. Some online stores use this method if they do not have volunteers to record voices, and you don’t want to post your own voice, for example, because of complexes. Many people don't like the way their voice sounds when recorded.

I will only list online versions so as not to install additional software on computer. Among them there are not many who synthesize speech more or less. I will give three synthesizers: “Ivona”, “Acapela” and “VoiceFabric”.

I like the last one the most, because... Of all those tested, it speaks the most decently and has 6 Russian voices in its arsenal (2 male, 4 female). The solution is paid (tariffs from 100 rubles), but there is the possibility of demo audio clips, with a limit of 150 characters.

Let's try to make an audio greeting using the example text from the first video, which I recorded with a professional announcer. But since the text volume is almost 200 characters, we split it approximately in half, and the output is 2 files. Which we will then put one after another in the editor.

The next step is to insert background music so that the client is not so bored waiting for the consultant’s response. To do this, you can download the background free music V YouTube music library, and add it as a parallel track. To ensure that the sound of speech does not interfere too much with the music, we increase the volume of speech by 3 db (decibels) and reduce it by the same amount in the background. Well, the final action is to save the file (Export Audio) in MP3 format.

That's it, our audio file is ready:

The result, of course, is not a masterpiece, but how a budget option nothing at all! The entire process of creating the video took me about 2 minutes, not counting the time spent searching for suitable background music. As you might guess, this method can be used to make not only voice greetings for clients. Everything is limited only by your imagination.

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Free templates and phrases of standard telephone voice greetings for the company during and after business hours. You can use these texts to compose your autoresponder.

Company X welcomes you! Your call is very important to us! Please stay on the line: the first available specialist will answer you! More detailed information You can find information about our company on the website company.ru Non-working hours: Hello! You have called Company X. Unfortunately, we are not currently working during business hours. We will be glad to hear from you on weekdays from 09:00 to 18:00. Best wishes!
Welcome to Company X! We were looking forward to your call and will now select the best specialist for you! Please give us some time! Non-working hours: Company X welcomes you! IN this moment there is not a soul in our office, but tomorrow morning, full of strength and energy, we will definitely call you back!
Hello! You have called company X. Please wait for a response from a specialist! Your call is very important to us. You are 2nd in line! Non-working hours: Company X welcomes you! At the moment our employees are not on site. Please call us back on weekdays from 09:00 to 18:00, or send your question to our email address [email protected]
Hello! Company X welcomes you! Finally! We thought you wouldn't call! Please stay on the line - we will now connect you with a personal consultant! Non-working hours: Company X welcomes you! At the moment, we are gaining energy and strength to satisfy your needs as efficiently as possible! On weekdays from 09:00 to 18:00, we will be in full combat readiness and look forward to your call! Alternatively, you can write to us at [email protected] and we will call you back ourselves!
Hello! Company X is glad to hear from you! To connect with a subscriber, please dial him in tone mode extension number. Or stay on the line: the first available specialist will answer you. Non-working hours: We greet you! You have called company X. Please dial the employee's extension number using tone mode or stay on the line until connected to an operator.
This is company X! We welcome you with all our hearts and are ready to direct your call to the right specialist! Just dial his extension number in tone mode, or stay on the line - we will connect you to an operator! Non-working hours: Hello, this is company X! We are very glad that you called us! If you need a specific specialist, please dial his number at tone mode. If not, just stay on the line and we will find you the best operator!

Our instructions will help you record voice notifications quickly and, most importantly, for free.

Where does the myth about difficulties come from?

Some people confuse the recording voice messages with a recording of an IVR (interactive voice menu) or a welcome video. In IVR, professional voice acting is really important: both the work of the sound engineer and the announcer’s voice that matches the image of the business. But if interactive menu - business card company, then the function of voice mailings is only to convey information. No intonation needed. The robot will cope with this task no worse than a professional announcer.

A robot or a live announcer's voice - in some cases it is difficult to tell the difference by ear. We are already accustomed to communicating with artificial intelligence and we do it every day: Siri, “Okay, Google!” and Yandex navigator are those robots that everyone knows. By the way, while I was testing services for text-to-voice translation, I “met” by name almost all the robots who spoke Russian. There are not as many of them as English-speaking ones, but still there is a choice.

Our experiment-instructions are also suitable for the task of making voice greeting recording"just yesterday"

After reading this article, you will cope with the task of voice acting quickly and without the need to hire a professional voiceover. However, the material itself turned out to be voluminous and is divided into two articles:

Part 1

Part 2

Experimental conditions

To select the maximum quality options, we set the strictest limits:

record an audio clip quickly (in no more than 5 minutes),
without installing any additional programs on the computer,
use only those services where you can transform text into voice for free.

Criteria for selecting and evaluating services for translating text into voiceover:

The fastest entry threshold. Preferably complete absence registration. Services that provided trial access only after entering payment information were eliminated immediately: an ordinary employee on a work computer is unlikely to enter his card, and it also takes time.
Possibility to download an audio file. To avoid using additional audio capture software.
Clear pronunciation of non-dictionary names. We need to pronounce the name of the company, which can be a compound word, an acronym, or an alliteration - that is, you will not find this in the dictionary. I didn’t have to invent anything: Nortels is ideal for evaluating this criterion.
Ease of use of the service. There is no time to deal with the settings or search for hidden buttons. We should have gotten a recording of the announcer “yesterday,” remember?
Clearly pronounce auditorily complex letter combinations. Let’s turn on the hardcore to the fullest: if you don’t have time to think about how to optimize the text without losing its meaning, it’s important that the robot doesn’t stutter.
Possibility of settings. Timbre, speaking speed and gender selection are nice additions.
The maximum number of characters possible to write a message in free mode. 250–300 characters are quite enough to provide information, but we are unlikely to fit into 80 characters.
The quality of pronunciation and recording of the audio file output. Some of the services, although they had a normal voice, however, produced a stuttering recording, so they were eliminated.
Recording duration in seconds.
Calculation of the cost of one message. Since the economic factor is the main indicator for any business, assessing the cost will immediately help you understand the costs of notifications. Based on the tariff - Per SecondPRO. That is, 3 kopecks per second of conversation.
Final grade.

All services were tested on the same text, which was created on the fly and was not perfected:

in order to test how our virtual announcers would cope with difficulties - we needed these same difficulties.

Stage one

We write text for voice-over by announcer

Task: write a text informing the subscriber that his balance is approaching zero.
We are composing a text that we will then send to our virtual announcers. In the very first version it looked like this:

Hello! The communications operator Nortels informs you that you have approached the shutdown threshold.
Please top up your balance to stay connected!

Texts for telephone information have their own subtleties.

Checklist for creating the right informational voice message:

1	Company name	Unlike SMS, when calling the subscriber will only see the phone number. Display your company name when incoming call technically feasible, but contrary to communications law. Therefore, mentioning the name in the message is mandatory.
2	Introductory greeting	Not for the sake of politeness: the call will be incoming for the client. To establish a connection, taking into account the subscriber bringing the handset to his ear. The robot begins to communicate immediately upon picking up the phone, and not after making sure that the recipient can hear it, as a living person would do. May be present error up to three seconds. Therefore, it is important that the client hears the company name and information part. This is why a voice message usually begins with a greeting.
3	Euphony
4	beauty	We try to create text that is easy to read and well constructed
5	Meaning	When writing a text for a robot, immediately think about what questions the message might raise in the user. Innuendo and questions have the right to exist only if the message should trigger the client to call the manager, who already has a special offer for an additional service :)

We check our text for voice-over with this checklist:

1. Company name mentioned - There is

2. “Water” input as protection against error - There is

Our example is a balance message. We do not want to confuse the client if he misses the name due to an error.Therefore, we not only say hello, but also add “telecom operator” before the company name for error.

3. Absence of complex auditory and cacophonic combinations: Badly
auditory difficulty:"NORTEL With with reports"And"bala ns, th oby"- 4 consonants in a row. But in our case, for a test, the presence of difficulties is good

4. Beauty of the text:

Hello! The communications operator Nortels informs you that you have approached the shutdown threshold. Please top up your balance to stay connected!

Three pronouns that can be removed without losing meaning - Badly

Better this way:

Hello! The communications operator Nortels informs you when you are approaching the shutdown threshold. Please top up your balance to stay in touch!

One “you” - for the sake of euphony, has the right to remain in the text.
But we will test on the first option - precisely because it is more complicated.

5.Meaning. It’s not entirely clear: when will it be turned off? How much is the shutdown threshold? Badly

But the meaning is unclear because the example is somewhat abstract. If we take real text, then we also need to focus on the user interaction that occurs in personal account- and this is a separate topic.

Let's assume that we let the client choose the format in which he receives balance alerts: voice or SMS - independently. Therefore, at the same time we optimize text under SMS.

The original message contains 157 characters. That is, to send one SMS, we will pay the same rate as for three. At an average cost of 1.40 = 4.2 rubles on average. Expensive. We remove unnecessary things: if we use branded messages, then the name is redundant. For convenience, we will add a link to your personal account:

Top up your account to stay in touch lk.site

A total of 58 characters, that is, approximately 1.4 rubles. You can add a phone number, but this will already be 2 SMS. Officially, there are 70 characters in a Cyrillic message. In reality, you need to keep within 60 characters for the text to be charged as one SMS.

We figured out the intricacies of writing text.
Now, armed with the text, let's start testing online text-to-speech services. But in continuation of the article

(IVR - Interactive Voice Response) are pre-recorded telephone messages, helping your clients understand navigation and call the department of the company they need.
Such tools optimize the work of a secretary or call center and create a positive image of the enterprise.

Every serious company should have an answering machine!

Defuse the atmosphere of anticipation - give the listener useful information using the IVR greeting in your answering machine.

Your Client simply switches the phone to tone mode - and that’s it necessary information in full view!

We will write the original text of the message for you.
Let's record the voice of a professional announcer
Let's choose the right music
We will convert the IVR recording into the required format
We'll provide everything Required documents

Optimize communication with the Client right now!

And remember, you are not buying an audio clip, you are creating the image of your company!

IVR (Voice Greeting) Examples

Production studio Sound "Ok" carries out absolutely all stages of developing recordings for answering machines: from creating the text of the IVR voice greeting to its recording and editing. It is convenient to work with us, since the entire work process will take place remotely, without your direct presence. This, however, does not mean that you leave the creation of an answering machine for the company office to chance: you will be able to control this process by telephone and/or Internet. Our consultants will provide prompt feedback, will answer all your questions. Call from anywhere in Russia to toll free number 8-800-333-64-50 .

The order will be completed a few hours after all its details have been discussed. Will also be selected suitable music to answering machine. Then the autoinformer will be sent to the Client at email or through a file hosting service named by him. The recording is provided in the format specified by the customer for IVR.

Our advantages

We try to do everything to make cooperation with us as comfortable as possible:

We are ready to fulfill an order for a voice greeting in the shortest possible time, because every hour is important for business success. Therefore, we literally spend several hours creating a recording.
We also perfectly understand the Client’s desire to save money, so we provide our services to the maximum extent possible. low prices without loss of quality. Our prices for recording an IVR voice greeting (menu) are only from 1950 rubles for an audio file lasting up to 30 seconds and a large bank .

The offer is not a public offer! The information is provided for informational purposes only.

Much attention should be paid not only to the technical component, but also to the recording itself, its content, sound quality, and voice timbre. It is the last two points that should be approached most carefully when preparing a voice IVR menu, because according to the answering machine recording potential clients will judge the organization. It is necessary that the recording be made with high quality, and that the voice on the phone is attractive, pleasant and recognizable. Before recording a voice greeting, we suggest choosing the one you like best from an extensive database of announcer voices. Our directors will give advice on choosing a voice suitable for an answering machine in connection with the characteristics of timbres and speech techniques. After this, we will begin recording a greeting for the answering machine. In addition, we will select music that will emphasize the beauty and character of the IVR voice, and not drown it out
Once the recording for an answering machine for the office is approved, our company is ready to provide all the necessary documents confirming your rights to use it - and this is as important for those who order a recording for an answering machine for a company (IVR) as the quality records
If there are objective reasons for modifying the answering machine recording, we undertake to redo it free of charge. When it changes terms of reference after the start of work, the record is corrected for an additional fee

Interactive voice menu is comparatively new technology, which allows any enterprise to make communication with partners and Clients simpler and more functional. Communication with the voice IVR menu is extremely simple - using the phone buttons in tone mode. This voice menu will improve the quality of service - following the instructions of a pleasant voice, anyone who calls automatic mode will receive answers to most of his questions. If the information he needs is not entered into the system, the call will be transferred to a competent specialist.

With the help of IVR, a company can save money on personnel, as well as use employees’ working time more rationally - because now they will not need to answer the same type of questions many times a day. IVR will help relieve your employees from monotonous work, giving them the opportunity to concentrate on their immediate responsibilities. This will significantly increase their efficiency.

What we offer to our Clients

When ordering a voice greeting to our studio's answering machine, you will be dealing with one performer. This allows you to better control the process, because you will always know who to contact about the readiness of your order
We collaborate with famous announcers and have an extensive database of voices from which you can choose the most suitable one for your voice greeting.
Studio Sound'Ok provides Customers with high-quality products at the lowest prices, including recording of voice greetings, and our big advantage is the speed of order fulfillment. In addition, we can create an answering machine in English, German and French.
All services performed are provided with written and verbal guarantees, which are documented in the contract. You can be convinced of our compliance with the agreements from the reviews, because over the 4 years of existence of the studio Sound'Ok completed more than 4,000 orders

A message to answering machine will allow your organization to become more successful, and the production studio Sound'Ok will contribute to this by offering you a high-quality recording.

How to record on mp3 answering machines and how important it is for business, read the link.

Every day we create messages for different companies. Our manager will help you decide on the announcer’s voice, depending on target audience your business. The sound engineer will offer several options for background music. And if you have a problem with the text, we will help you compose it absolutely free.

Manufacturing stages:

Preparing clear text
Selection of announcer's voice
Selection of musical background
Recording a voice actor in a professional studio
Removing sighs, leveling volume, editing voice with music

Do you need ivr recording or voice menu? Order from the Zvukograd studio.

Let's look at this in a little more detail. IVR is a guide to the phone's voice menu. The abbreviation comes from the English Interactive Voice Response - a system of pre-recorded voice messages that navigates the user through the company's services.

Most often, we can hear the ivr greeting in the call centers of various large companies. You encounter them when calling a movie theater, bank, or support service. cellular communications etc.

If your company has many departments, and the secretary spends a large number of time to transfer calls from one employee to another, a pre-recorded voice menu will help make your life easier. It may include both welcome message, which the client will hear first, and additional short messages navigation, depending on which number the caller presses.

Example text of the ivr system voice menu:

Greetings:“Hello, you have called the Torgpromsnab company. If you know the subscriber's extension number, dial it. To contact the accounting department - press 1, to contact the sales department - 2, to contact the wholesale department - press 3 or stay on the line and the first available operator will answer you.”

When pressing the number "2":“If you are our client, press 1; if you want to learn about partnership options, press 2 or wait for the operator’s response”

In cases where the operator does not pick up the phone, it is recorded separate message: “Please stay on the line, all operators are busy right now.”

In the SoundGrad recording studio, your order will be recorded in as soon as possible. You can pay for your order through the website, and with legal entities we enter into an agreement. We send the original documents to @mail, the paper version will arrive in an envelope by Russian Post.
We cooperate with large companies and small businesses. We use only professional announcers for each recording. Place your order now and let your business sound better!