Viber says that an error occurred. Viber does not see contacts - common problems

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As you know, nothing lasts forever and at least some malfunctions computer program- A relatively common and normal phenomenon. Often, all Viber problems are related to a server failure or an error in the program code.

Of course, as soon as the developers identify the occurrence of problems and failures, all efforts are directed towards eliminating them, because each client is very important and needed by the company. tries its best to minimize failures and the bad taste that users have after unpleasant incidents and lags.

During the existence of Viber on the market information technologies, there were several complaints about its work, which concerned the system’s failure to synchronize numbers with contact book. For example, if there are 2 SIM cards in the phone, the information from one could not be read, and the data from the second was simply knocked out and the page authorization failed. Perhaps this problem may be due to the lack of high-speed Internet or network congestion.

If you have an identical or similar situation, then check your Internet connection, because perhaps the problem is hidden here. If the connection is not the issue, then restart the application - there may be a huge influx of users (this often happens during rush hour) and the system simply does not have time to respond to all requests. If no changes for the better are observed, then contact the service technical support or submit a corresponding ticket with detailed description existing problems.

For what reason does Viber not see numbers?

Unfortunately, the problem of failure to synchronize personal data from the contact book to the application is a fairly common problem that brings a whole series of troubles: loss of contact, inability to free communication with relatives/friends.

If a problem has arisen, and the information and analytical service has not yet had time to give an answer, then you can try to fix the problem yourself, taking into account 2 options that lead to the appearance of the source of the problem:

numbers in phone book must start with +3/+7, etc., depending on the country code where the subscriber lives;
if you really need to contact a specific subscriber, then enter his number directly into the digital input field in the messenger.

If things are a little simpler with a phone, then with another device it is almost impossible to solve this. Absolutely all operations directly relate to the SIM card number and its activation. Therefore, the only solution here is to deactivate the version from another gadget. By the way, often the problem of not displaying contacts is associated with the presence of excessive large quantity installed versions to the same number.

Another option for solving the problem of unreadable contacts is downloading updated version. The download process will not only make improved adjustments, but will also partially correct existing inconsistencies and server failures.

If none of the methods helped you, then pay attention to the most correct, but a little radical method– resetting the numbers on the server canvas. But before you reset, think about linking to a Facebook page (if you have one), this will make it easier for you to scan at least part of the data.

If you have tried many options, but loyal methods do not help, pay attention to the following recommendations:

deactivate programs on all devices except the main one - on the smartphone;
implement reactivation(from the same number), and all contacts, as they should be, are automatically pulled up from the server;
go to the main menu and click on “ Disable account»;
By activating the program, contacts are synchronized automatically.

The Viber company apologizes for possible disruptions and will make every effort to eliminate them as soon as possible. as soon as possible. You, as a user, are only required to leave a request/write a letter to the technical support service describing the problem. For a faster response, make sure that the letter is written in English language(option machine translation also acceptable).

"Viber" is very popular messenger, designed to facilitate communication between people around the planet. The audience of the Viber application is constantly growing, the program is installed on an increasing number of mobile devices and gadgets.

Every user of the messenger at least once during the use of the application wondered why Viber stopped working on the phone. Let's look at the main reasons for application failure and possible options solving problems with the Viber messenger.

Error 495: File not found

The situation when error number 495 appears occurs quite often. This error means that installation file"Vibera" was not found on the developer's server. Why is this happening?

Most likely, the user started downloading the application installation file at a time when the program version was being updated on the server, that is, the new installation file had not yet been posted for download, and the old version had already been deleted. There is no need to panic, it is better to just wait a while and try downloading the Viber application again.

No internet connection

No matter how trivial it may sound, the most common reason why Viber does not work and displays a connection error may be the lack of connection to the Internet. Therefore, first of all, you need to check the network operation in other applications, for example, in a browser. If website pages open quickly and without errors, it means that the connection to the network is functioning correctly, and this is not the reason.

If the browser does not display pages, you need to figure out the connection. Let's say a smartphone is connected to the network via Wi-Fi. You should try switching from Wi-Fi to mobile network 3G or 4G and re-check the Internet. If the connection problem persists, you need to sort out the phone’s APN access point settings or contact your company mobile operator. Company specialists cellular communications must have the knowledge necessary to set up almost any telephone set.

Alternatively, you can check your balance; perhaps the Internet was blocked due to insufficient funds in the account. In this case, replenishing your balance will solve the problem.

Outdated version of Viber

There are also less obvious reasons for the situation when Viber does not work. What to do with the Viber application if it does not work? You need to check which version of the program you are using. Possibly outdated.

To solve the problem, you need to update the messenger and recheck its functionality.

Consequences of an incorrect update

The Viber application is constantly being improved, new functions and capabilities are being added to the messenger. Unfortunately, sometimes after installation new version the functioning of the program may be impaired. This is often due to errors in the update package itself, incompatibility Viber versions and operating room Android systems. As a rule, if such problems arise, they are fixed in the next program update packages. Until the release of the corrected modification of the application, you will have to use the old version of the messenger, having first downloaded it online.

In any case, you need to report the current situation to the support service so that the developer can start working on the problem. The more requests from users, the faster a correctly working program update will be released.

Block messages from another user

If the Viber application works, but messages are not sent to all contacts, it means that receiving messages from this account has been blocked by another user. Why on the phone and what to do in this particular case? Technically, the program functions, it’s just that messages are not sent to all contacts. If such a situation arises, you need to somehow alternative way check with unavailable contacts reason for blocking.

The application is unstable, some actions are performed incorrectly

So, Viber is not working, what to do and how to fix it? The following manifestations of improper functioning of the messenger are possible:

Sending messages does not work, but receiving them occurs without complications.
The application stops and unexpectedly resets when performing standard actions in it.
The application displays a message about a missing Internet connection, although in fact the connection is fine.

First, you can try rebooting your mobile device. To do this, you need to hold down the device's power button until the menu appears. In the window that appears, you need to select “Reboot” and wait until the phone turns on.

If after a reboot the Viber operation does not return to normal, you will have to reinstall the application. To do this, you must first uninstall the program. To erase Viber, you need to enter the list installed applications, find the desired item with the name of the program, select it and in the window that appears, click the “Delete” button. Now you can install the messenger again. To do this you need to download and install Viber app from Google Market or from the developer's website.

Blocking for spam by Viber administration

Cases of blocking messenger users by the developer himself have been described online. Why doesn't Viber work on the phone in this case? If mass messages are sent from one account to any group of contacts, then the Viber administration perceives this as an attempt to send spam. Sending outgoing messages is blocked. Incoming messages arrive to the user as usual.

To resume normal operation with Viber, the user needs to contact the developer and explain the reason for sending mass messages. In this case, the administration may decide to remove the blocking and warn the user to avoid a similar situation in the future. But there are other cases where the messenger administration permanently blocked the accounts of certain users. In such a situation, there is only one way out: create new account linked to another phone number that has not previously been registered in the Viber system.

Technical work on Viber servers

If various possible options for messenger failure have been analyzed, and it is still unclear on the phone, you must in any case contact support. The application may not be functioning due to temporary technical work on servers responsible for communication via Viber. The support service will provide assistance in any case, even if the failure is not related to the messenger servers.

Conclusion

The Viber messenger, like any other program, may sometimes not work correctly. The article listed the main problems that arise during the operation of the application and answered the question of why Viber does not work on an Android phone.

Even an untrained user can restore the program to functionality; however, there are malfunctions in the application that only Viber support specialists can deal with.

It works smoothly, but sometimes there are bugs in the program. Problems can arise in both hardware and software. If an error occurs in the Viber application, then first of all it is recommended to figure out what caused it.

Possible reasons

Most often, problems arise in the following cases:

during installation;
after update;
after installing additional software.

Installation error

Some users are faced with the fact that the application is not installed on the device or does not download at all. This can happen when they try to download the messenger to Android via Google Play. The source of the malfunction is simple - the memory in the device is full. In order to correct the situation, you will need to clear the cache through the settings menu.

Quite a common message "495" in Viber during installation. It is not issued by the program, but by the system. One reason may be that the installation file has been deleted from the server, so it cannot be installed on the device. The second reason is that the Download Manager memory on the smartphone is full. It is recommended to clean it with standard tools and try to repeat the procedure.

Error after update

The most common problems in Viber occur after updating the program:

the status of the interlocutors is not visible;
the messenger freezes and stops working;
messages are no longer sent;
a message appears indicating that there is no connection.

If one of the above appears, it is recommended to do the following:

restart your smartphone or computer with the messenger installed;
check network access;
uninstall Viber and then install it again.

If updates have negatively affected the operation of the application, you can try to return to an earlier version.

Error after installing software

If the messenger stopped working after it was installed on the device additional software, then the problem may lie there. There are programs, including antivirus programs, that block other programs from accessing the Internet. To rule out that the problem is in the software, it is recommended to temporarily disable the utilities and try using the messenger. As you can see, most errors in Viber can be eliminated independently.

The problem is on the service side

If all of the above methods did not help you, perhaps the reason lies in the service itself. Programmers can carry out various preventative maintenance, reboot servers, install updates, etc., which, naturally, makes the service unavailable.

But we also shouldn’t forget about force majeure circumstances - equipment failure, damage various cables and much more.

If the error occurs not only for you, then this point is most likely.

Unfortunately, for one reason or another, it also happens that Viber is not installed on a computer or on mobile device. And there can be quite a few reasons for this. It is worth considering the most common of them.

Why Viber won't install?

Among the most common reasons for failure to install Viber are the following:

An outdated version of the operating system on the device, or an outdated device itself;
Too weak connection to the Internet, or its complete absence;
a lack of free space on storage;
Already available on your device previous version Viber;
Available system files prevent the installation of a new version of the messenger;
A faulty “broken” archive with the program was downloaded.

If you know why exactly it is not installed on Android or any other operating system, then you can quickly solve the problem that has arisen.

What can you do if Viber is not installed?

So, you need to act by the method of elimination, taking turns going through all possible options. Often, users try to install Viber on a device for which the messenger is simply not intended. For example, on an outdated model of a smartphone or computer. Although the list of systems supported by Viber is quite large (today it includes such OS as: BlackBerry OS, Series 40, Symbian, Bada, Windows Phone and, of course, Android and iOS), on some devices it, as they say, “will not work.” The same applies to outdated devices. The logical conclusion suggests itself: you either need to update the operating system to a more current state, or change the device.

If Viber is not installed on your computer or phone, you should also pay attention to the quality of your Internet connection. Installer downloads necessary files from the Internet, so it is quite possible that this moment There is simply not enough Internet channel capacity. An installation error may also be due to insufficient free space on the storage device or hard drive. Accordingly, we get rid of unnecessary “junk” on the disk. It is possible that one or another version of Viber is already installed on the device. It is impossible to install two copies of the messenger within one logical disk partition. If there is a need to install two programs at once, we can advise you to split the disk into logical partitions and install each copy on its own partition. Or install one Viber on the built-in storage in the phone, and the other, for example, on an SD card.

Quite often it turns out that even before installing Viber, another version of this messenger was already installed on the device. In this case, it is quite possible that they interfere correct installation"junk" files remaining after deletion old version programs. It is recommended to use special system cleaners. Of course, it is possible to manually remove all this system “junk,” but it is too time-consuming and difficult. But it copes with this task perfectly, for example, CCleaner program. It is available in both desktop and mobile versions.

CCleaner is free. It will completely remove the program from the disk, and system registry will clean properly. Finally, there is a possibility that the so-called “ broken archive» with the program. So you should look for a working installer.

From the official website of the project: https://www.viber.com/ru/;
Or from Google store Play: https://play.google.com/;
Users of Apple devices can look at their iTunes store: https://itunes.apple.com/ru.

The program is downloaded completely free of charge and does not involve any additional fees for messaging and even for calls within the network. In the end, if absolutely nothing helps, then you can ask the user technical support service why Viber is not installed on your phone. In this case, it is advisable to describe the essence of the problem as concisely but completely as possible, system characteristics and the operating system used on the device. You can also attach a screenshot to your message. I. Prepare to answer sometimes a lot of questions. However, there is a high probability that they will really help you get out of the situation.

It is quite possible that during the process of registering and installing the program you encountered errors during activation and, unfortunately, you did not know how to solve the problems. For example, what to do if the activation message with the code does not arrive, or some other error occurs. To know how to solve activation problems in Viber Messenger, you need to understand what causes them.

What to do if you haven’t received the activation code

First of all, be sure to check your phone to see if it can receive SMS messages from your operator. For example, someone tries to install Viber on an IPAD, but the activation code does not arrive. The point is that he won't come, because this device It is not intended for receiving SMS messages from the operator. Activating the application is an automatic process, and each user must go through it the first time they launch the program. It is necessary that your phone number was confirmed. When installing, check whether it supports receiving SMS messages.

When installing the program on Personal Computer you will definitely need a phone where the utility already functions. Upon activation, the code will be sent in the application to the already installed Viber.

In the event that the SMS still does not arrive, you need to install the application again, only after a while. Maybe the program server is throwing an error, or maybe your mobile operator performs its functions poorly. In any case, it’s better to wait for the SMS with the code to arrive. certain time. If this still does not happen, then you can use the callback function when you receive a call instead of an SMS, which will activate your account.

If you use an iPhone, and when installing the Viber access code you did not receive it, you can do the following:

Launch the application on the device;
Enter the phone number and click “next”;
If the code has not arrived within a minute, select “no code” in the right corner;
We follow further instructions;
You will receive a callback during which it is better to write down the activation code;
We type the code into the program and continue the installation;
If the above procedure does not bring results, write to technical support on the official application page.

Procedure call back can only be done once a day.