Troubleshooting. Troubleshooting Tricolor TV error codes
TricolorTV is a company that provides access services to digital channels and UltraHD channels, and provides all the necessary equipment according to a rental agreement. The setup is usually handled by the company's technicians themselves, but due to the complexity of the entire connection process, you may find errors while browsing. Error 4 is one of the most common, but not all subscribers understand what it means. After all, if there is an “error” it means that you made a mistake in something, broke something or did something wrong. Let's look at this in more detail.
This number hides a ban on broadcasting a channel in a certain encoding. The fourth error shows us that The channel we are trying to access is not supported by TricolorTV broadcasting.
Since competition in the digital services market is very fierce, telecom operators have come up with the idea of encrypting their channels, transmitting their signals with a specific signature.
This is to prevent you from “accidentally” catching a channel operated by another operator without paying that operator for access or switching to their service. Sometimes, however, failures occur - after all, everyone’s equipment is almost the same.
Causes of the problem
- Error number 4 occurs when the receiver, configured to receive and broadcast channels in Tricolor-TV encoding, malfunctions and begins to pick up “not its own” channels. A similar failure occurs in outdated equipment, which sometimes simply “does not understand” who is friend and who is enemy, and begins to catch all channels of any encoding at once. At the same time, “their” channels also disappear.
However, more often than not, equipment failure has nothing to do with it, but the whole point is that you, the subscribers, are tired of watching the same thing. And one fine evening you decided to look for something new.
When you click on the “search for new channels” button, you should be aware that this can lead to error 4, when you actually gave the receiver a command to receive channels that it simply cannot broadcast due to differences in encodings.
As a result of this, the receiver came across a channel that is broadcast by another provider, and viewing it, naturally, is impossible for you - after all, you chose Tricolor-TV and not another operator.
- Also, this error may occur in cases where you performed an update and did not complete it. Then, a four would mean that you need to complete the update before searching or watching TV anymore.
What to do and how to fix it yourself
Naturally, if it is your fault, then you will not want to contact technical support, even if it is very friendly and welcoming. Most compatriots prefer to deal with such problems on their own, and they are right - such simple errors in television broadcasting can be corrected “on the spot”, without resorting to particularly complex instructions.
- Tricolor-TV itself advises resetting the receiver to factory settings. However, before taking such a drastic step, you can try starting a new channel search. To do this, you need to search for Tricolor-TV channels (specifically your provider, and not all of them). To do this, go to the menu of your receiver using the remote control and select the desired option from the list.
- Sometimes it also helps to simply turn off and then turn on the receiver. In this case, you must wait at least 10 seconds, during which the equipment will be turned off.
And only if this does not help, you can “reset” the receiver:
- Go to the main menu;
- Select “Settings”;
- Enter code 0000;
- Select the factory settings item;
- Press the red button.
After this, the receiver will begin its restart. After restarting, it is also recommended to turn off the receiver briefly and then turn it back on.
All! Now you can again “search for channels” managed by TricolorTV.
Important! If this method doesn't work, check your location settings. Perhaps during the first search, your broadcasting region was lost, and this is what prevents the receiver from catching the channels of the required encoding.
In case the error occurred as a result of an incomplete update, you need to:
- Go to channel 333
- Wait for the update to complete for everything that has not been completed.
Contacting operator specialists
If you have done everything according to the instructions, and the TV still does not show channels, you need to contact technical support. Some errors may be caused by local problems on the operator's side.
Operators should redirect you to specialists who will either advise you on the algorithm of actions over the phone, or will come to you and configure the receiver correctly.
Contacts for Tricolor-TV support services can be indicated in your service agreement or on the official website. Usually, hotline numbers are available for calling from 9 am to 10 pm Moscow time. You can also send a letter to the technical support e-mail address indicated on the site.
Important! When choosing the latter option, remember that they will not answer you as quickly as over the phone.
Video instructions for fixing the problem
One of the main media is television. It is divided into analog and digital signal transmission. The most common of digital television broadcasts is satellite Tricolor TV. Sophisticated digital equipment is used to receive and transmit signals. Every piece of equipment breaks down from time to time, and digital devices are no exception. Digital television equipment includes a receiver, connecting cable, satellite dish with a decoder (a special tip on the dish that receives, processes and transmits the signal to the receiver).
How to find out why Tricolor TV does not work?
It is necessary to first identify the cause of the malfunction. Let's start with the receiver. When turned on, the indicator light should light up. If this does not happen, then press the power button on the device for 3-5 seconds and try again. The indicator does not light up - there is a problem with the receiver's power supply.
If the receiving device is working properly, and the screen says “No signal,” then take the remote control from the receiver and press “Menu.” Nothing happened on the TV screen - the broadcast input on the TV was selected incorrectly.
Helpful information! On the TV remote you need to select AV (three tulip-type wires from the receiver are suitable) or HDMI (one black wire).
If the channels are switched, the menu is written at the bottom of the screen and “No signal” in the middle, then your paid Tricolor TV service package has expired. The most common reason is that the smart card is not installed correctly on the device board.
List of main errors of Tricolor TV
The main errors include:
1. Bad weather and strong winds have moved the decoder from a certain point. Due to bad weather and poor visibility, the signal may be intermittent or completely absent. Poor focusing of the signal from the satellite.
2. Malfunction of the connecting cable from the decoding device to the receiver.
3. The receiver's power supply has failed. The device has an internal or external unit.
If a simple plug comes from the receiver, then the power supply is on the board (internal 12 V power supply). A block with a plug comes from the receiver - this is the external power supply of the device.
4. The wrong analog input is selected on the TV. Must be AV or HDMI.
5. Expiration of the paid service package.
6. Incorrect installation of the smart card on the board.
7. Intermittent signal - a problem with the satellite dish. The mounting bracket may have become loose.
8. The signal decoder on the dish has failed.
9. There is an inscription on the TV screen - short circuit. There is a problem with the connecting cable. It is urgent to turn off the power to the receiver and replace the cord.
No viewing access
The most common problem for subscribers is the message “No access to view.”
The cause of this error may be:
- payment for the service package has ended;
- activation failed after payment;
- The smart card is not inserted correctly;
- software is not updated;
- signal reception failure due to bad weather.
IMPORTANT! A common solution to the problem is to reset to factory settings and update the software again.
Smart card not detected by receiver
The appearance of this message indicates that the subscriber incorrectly installed the card in the device slot. The receiver is a very complex digital device with boards, a power supply, a signal receiver and a transcoder. A smart card is an electronic board with a contact group. If there is no circuit closure (the card is not inserted completely or the wrong side), then the receiver will not be able to read the signals coming from the card.
The second reason is software inconsistency. Tricolor TV constantly updates programs. Many subscribers are faced with the problem of incompatibility between a new smart card and outdated software on the receiver. You need to update the programs and reboot the receiver. If the problem is not solved, then reset to factory settings and update the software again.
No signal
The reason for the “No Signal” message may be bad weather, strong wind, or loose satellite dish mounting bolts; the wrong input is selected on the TV; The receiver's power supply is faulty.
The solution to the problem is to select AV or HDMI input on the TV; perform a factory reset and start searching for channels. Log into your personal account on the official website of Tricolor TV, check the payment and activation of paid service packages.
No sound
If the sound disappears, then you need to perform some manipulations. Check to see if the “Mute” button on the TV or receiver remote control is pressed. Turn off the receiver, wait 30 seconds and start again. Check that the connecting cable is connected correctly and is intact. Go to “Menu”, select factory settings and perform a reset. Then you need to update the software.
Image problems
Four problems may arise with the image: there is sound, no picture; the image is transmitted in pixels; image ripple; freezing of the picture.
The most common solution to the problem is to simply replace the connecting cable. Sometimes, in bad weather conditions, the direction of the decoding tip on the satellite dish is lost.
Tricolor TV error codes
0 — poor signal reception level; The service package has not been activated in your personal account on the website.
3 - access to watching TV channels is blocked, access keys to TV channels have been lost.
4 - no access (broadcast via a third-party resource, encrypted channel).
6, 7 - the receiver does not see the card and access to the channels is blocked.
8 - the smart card is not supported by the receiver.
9, 10, 11 - problems with payment.
12, 13 - the receiver is incorrectly registered, there is no access to viewing.
30 - problem with the receiver board.
BOOT - the software has crashed.
Short circuit - decoder or connecting cable is faulty.
ER 31 - the receiver’s motherboard has failed.
Lack of channels - a failure in the receiver’s programs; you need to search for channels.
Payment errors
Error code 9 - you need to pay for the necessary services and perform activation. Mistake 10: Subscribe and pay. Error 11 - in your personal account you need to activate services, reboot the receiver, wait eight hours.
Table with a complete list of errors
| № | Name | Short description | More details |
|---|---|---|---|
| 1 | Error 0 | Insufficient signal level and quality, or missing keys... | |
| 2 | Error 1 | No viewing access. | |
| 3 | Error 2 | No viewing access. | |
| 4 | Error 3 | No viewing access. | |
| 5 | Error 4 | No viewing access. | |
| 6 | Error 5 | The smart card is not detected by the receiver. | |
| 7 | Error 6 | No viewing access. | |
| 8 | Error 7 | No viewing access. | |
| 9 | Error 8 | The receiver does not support a smart card. | |
| 10 | Error 9 | No viewing access. | |
| 11 | Error 10 | No viewing access. | |
| 12 | Error 11 | Repeat the activation commands. | |
| 13 | Error 12 | Make sure your settings are set to the correct region. | |
| 14 | Error 13 | Activation keys are missing. | |
| 15 | Error 16 | Check that the module and smart card are installed correctly. |