The Prestige phone keeps rebooting. Android reboots itself


A constantly rebooting smartphone is a problem that occurs, not as rarely as we would like. There are several common reasons why a phone reboots on its own, and we will try to consider each of them in detail.

It is worth noting that sometimes there is no visible pattern in these restarts, and sometimes there is. For example, they can happen during a conversation, when you are using Bluetooth, or while the device is charging.

Malicious applications

In most cases, spontaneous reboots are caused by low-quality software. Try deleting unused applications, which may be causing problems. Make sure that your daily programs are verified and released by official developers and are not fake (downloaded from third party resources). After all, it could be a poorly written product, and also contain malicious code.

Pay special attention to software that has access to system data or is used to process Email, text messages, etc. Sometimes it happens that the gadget restarts when receiving text message or, for example, during communication.

You may have software running in background, which leads to random restart of Android. If it's a software issue, try the following steps, preferably in the order listed.


This often helps. If not, read on.

Disabled or missing pre-installed apps

Have you tried disabling programs? If you accidentally go too far and disable the manufacturer's pre-installed applications required to run the Android OS, this may cause a problem with the device starting to reboot.

  1. Go to the “Settings” - “Applications” section, there you can sort installed software and display only system processes in the list.
  2. Enable applications that are required for the device to function properly if some of them are frozen.

Now you need to restart your smartphone for the changes to take effect.

Overheat

Many Android devices have the ability to shut down on their own if they get too hot. If you use the device in 40-degree heat, work with it at maximum brightness, with GPS or LTE turned on, or even play, the device will quickly overheat and turn off. This is done so that the increase in temperature does not damage the hardware, primarily the battery. Try not to overload the device during hot weather; in any case, do not play on it.

However, if overheating occurs constantly, even when the gadget is not under stress or in direct sunlight, this is likely evidence of a more serious problem. It can be solved either as a last resort remedy for troubleshooting ( full reset settings), which we will describe at the end, or going to the salon or store where you bought your device and asking to have it repaired.

Unstable battery position (unstable contact)

Of course, this problem only occurs on devices with removable battery. For example, phones Samsung Galaxy S4 sometimes restarts without stopping for this reason. Any blow or shock can dislodge the battery, and the cable will move away, as a result of which the power supply to the device will be disrupted, and it will spontaneously turn off or restart.

The most common reason for this is that the back cover is slightly bent and does not hold the battery tightly in place. The other is that the contacts become misaligned or become physically damaged as the connectors wear out over time. For every problem there is a solution.

In the first case, simply buy mounting tape (electrical tape), then attach a small strip of it to the back cover to better hold the battery. When you turn it on and continue using it, you will notice that the problem with the phone rebooting cyclically has been resolved.


Check functionality, almost always this manipulation helps.

Android glitches

Sometimes Android system becomes damaged, begins to work unstably all the time due to disturbances caused by external factors(virus attack, unsuccessful updates, etc.). Also, interruptions in operation may be due to the memory card.

If you are using a flash drive, then take it out, walk around without it for a while, check how the equipment behaves. If everything is fine, format the card via your computer (insert it into the slot, in “My Computer” click on it right click and click “Format”), after saving all the data from it in another place, and paste it back. But be prepared that it may need to be replaced.

Attention! If you are not using a flash drive, your only option may be to reset the device. However, remember that resetting will delete all data from the device, so be sure to make a backup copy.

On most Android devices you can perform a Hard Reset by going to Settings - Backup & reset - Reset device. This solution is worth trying in case of constant overheating of your mobile phone.

Button retraction

Sometimes the "Power" button absorbs moisture or debris gets underneath it. Make sure that your gadget does not have this problem. Inspect the key, remember if the smartphone fell into the water. Also check that nothing is putting pressure on the button and causing the mobile to restart.

Faulty equipment

If you've tried all of the above and your Android still reboots without stopping, it's obvious that you've got some kind of problem. Contact the retailer or manufacturer with a problem. If your phone is under warranty, they will fix it for you free of charge.

What else can you do?

It should be said about others simple solutions, which often help. For example, you could do the following:

  • seize battery and leave the device without it for 15 minutes. Then insert it and start the device;
  • install an antivirus from the application store, for example, from Kaspersky Lab and scan the system for infection;
  • insert new SIM card into the device, since the old ones sometimes conflict with modern devices, and they may disconnect when calling.

Perhaps this is all you can do yourself without flashing your smartphone to custom firmware. Try simple options first, then move on to more complex ones. Most likely, you will be able to overcome the problem.

Sometimes owners of a particular smartphone encounter a problem: their Samsung phone reboots itself. This can happen during a conversation, when taking photographs, while listening to music, or working with certain applications.

In any case, the situation is quite unpleasant. And of course, I want to find out the real reason for this “behavior” of the phone. Let's try to figure out why Samsung constantly reboots.

Possible reasons

In general, the factors that cause the phone to reboot on its own are quite varied. The most common reasons are the following:

Incorrect work software can cause regular reboots of the mobile phone. In this case, the problem can be solved only through a quality update;

  • moisture under the phone body.

Samsung constantly reboots even in cases where moisture gets under its case. It is important to thoroughly dry and clean your phone. Moreover, exposure to liquid can damage individual elements devices that need to be replaced;

  • failure of the signal power amplifier.

If such an amplifier breaks down, the phone begins to consume more energy, which as a result leads to regular reboots;

  • damage to the main board.

Samsung phone reboots itself when it is damaged printed circuit board. It can be damaged by moisture and impacts from impacts and falls. Such a malfunction in some cases results in a constant reboot of the device.

Let's sum it up

The reasons mentioned should be considered the most common. Their list can be supplemented:

  1. Battery failure;
  2. Mobile phone memory full, etc.

As a rule, it is very difficult to independently determine the true reason why Samsung constantly reboots, and, moreover, to eliminate it. Therefore, to quickly resolve the problem, it is advisable to contact service center.

Introduce youreself:

Your device: (brand and model)

Your email: (will not be displayed)

Your question:

Enter the numbers in the picture and click “Submit”:

It happens that it reboots on its own, but occasionally

Good day, Sergey. This is a common problem with this model and requires diagnostics.

While working with one or another application, regardless of the weight or requirements, the phone reboots itself every 10 minutes

Good afternoon, Alexander. Try replacing the battery.

Sincerely, Administrator of the GrandFon SC.

While the phone is charging, it turns on and works, but as soon as you disconnect the charger cord, the phone immediately starts rebooting without stopping

Good day, Dmitry. Try replacing the battery.

Sincerely, Administrator of the GrandFon SC.

Switches between different programs independently.

Hello, Sergey. Perhaps the problem is in the touchscreen, replacement costs 1700.

Sincerely, Administrator of the GrandFon SC.

Tell me please
The phone turns itself off when they call me, sometimes it reboots itself constantly until I remove the battery.

Hello, Yuri. There may be a problem with the battery.

Sincerely, Administrator of the GrandFon SC.

Constantly reboots and freezes.

Hello, Alexander. Most likely the flash memory is failing. As a rule, in such cases only the motherboard is replaced.

Sincerely, Administrator of the GrandFon SC.

Were repairs carried out for the reason described and what was eventually replaced? Thank you!
“The device periodically goes into reboot (I haven’t identified any patterns at what point or why), and it can reboot for up to 10 minutes (that is, it reaches the loading screen with the word Samsung, freezes and reboots again). I’ve encountered the problem several times that after 5 minutes of such reboots, the phone stops doing anything at all, the blue light and black screen are on and does not respond to forced reboot(power button + bottom button sound). And in this state it “lives” until the battery runs out (if this happened with fully charged acc, then this is a long story)."

Good day, Dmitry. If the device behaves like this, we replace the motherboard.

Sincerely, Administrator of the GrandFon SC.

Maxim Sergeevich October 18, 2017 - 17:05 samsung galaxy s6 edge SM-G925F 32 gb.

The phone constantly reboots, even flashing it doesn't help.

Good afternoon, Maxim Sergeevich. It is necessary to diagnose the device, it may have to be replaced motherboard. Diagnostics are carried out free of charge.

Sincerely, Administrator of the GrandFon SC.

The phone boots and after 2 seconds. goes to reboot, flashing the firmware via odin did not give any results, how much will the repair cost?

Good afternoon, Vitaly. Bring your smartphone for diagnostics, we will estimate the cost of repairs and agree with you.

Sincerely, Administrator of the GrandFon SC.

Samsung phone reboots itself, how much will the repair cost?

Hello, Luda Moskaleva. Depending on the cause of the malfunction (specified during diagnosis), the cost of repair will be from 1300.

Sincerely, Administrator of the GrandFon SC.

The device periodically goes into reboot (I haven’t identified any patterns at what point or why), and it can reboot for up to 10 minutes (that is, it reaches the loading screen with the word Samsung, freezes and reboots again). Several times I encountered the problem that after 5 minutes of such reboots, the phone stops doing anything at all, the blue light and black screen are on and does not respond to a forced reboot (power button + bottom sound button). And in this state it “lives” until the battery runs out (if this happened with the battery fully charged, then it’s a long story).

Good afternoon, Polina. The problem may be in the battery, in which case it needs to be replaced, or in the memory chip, in which case you will have to change the motherboard. Need diagnostics.

Sincerely, Administrator of the GrandFon SC.

My phone started to slow down and now reboots frequently. Today I wrote that there was a problem with charging. What could it be and what is the price?

Hello, Love. There may be a problem with the battery, power circuits, or software. You need to bring it in for diagnostics.

Sincerely, Administrator of the GrandFon SC.

Articles and Lifehacks

and it is impossible to work normally on it? First, we need to say that you should not panic or go to the store to buy a new phone, because the problem can be solved. The situation when it is unclear is generally much worse. But first of all, you need to figure out why he is doing this?

Why does my phone keep rebooting?

1. The most common reason why the phone keeps rebooting is a software failure or a conflict between several installed applications. For example, your phone may have several strong antiviruses, which, as you know, cannot be done, because they perceive each other as a danger and try to remove them from the system. It is their conflict that can lead to a constant reboot of the phone.

2. In addition, moisture trapped under the case can cause a reboot mobile device. After all, water is an excellent guide for current and if it hits any contact, it shorts out, which causes the phone to malfunction.

3. Not so often, but still sometimes the cause of a reboot can be a failure of the signal power amplifier, because a broken amplifier requires an increased amount of electricity, so the phone can constantly turn on and off, as well as damage to the internal board of the phone.

How to solve the problem with your phone constantly rebooting

Having dealt with the problems of constant rebooting of the mobile device, you can move on to solving them. If it occurs due to a software failure or application conflict, then you need to go to a service center, where a technician can determine the exact cause of the problem. After all, it will be extremely difficult to independently determine which applications are in conflict, or which program crashed. But if several antiviruses are detected on your phone, you can try to remove one of them and reboot the phone yourself. Perhaps after this it will work normally and other useful applications will be available.

In addition, you should contact the service center specialists also in the event that moisture gets into the phone. Although if you take it apart and give it some time to dry, then the problem may disappear.

Well, the power amplifier, as well as the internal board of the phone, will have to be replaced with new ones, since only this will help solve the problem with the phone constantly rebooting.

To enter safe mode on this device necessary:

  • Hold down the power button and select the “Turn off” option. Wait until the smartphone screen goes completely dark and does not show any action.
  • If the model of the problematic gadget includes a removable battery, then the most in a simple way To turn off the phone 100% will remove the lithium battery and leave it in that position for a few seconds.
  • Return the battery to its place and turn on the Samsung Galaxy phone.

It is important to know

At the time when the manufacturer’s logo appears on the screen, you need to hold down the bottom key of the volume carriage, that is, the “Volume -” button. If all actions were performed correctly, a corresponding message will appear on the screen, which will inform the owner that the phone is loaded into safe mode.

After the final download, you need to perform any actions with standard applications, for example:

  • open file manager;
  • view the amount of memory;
  • check settings;
  • downloadSystemUpdates();
  • use a standard Internet browser;
  • record a video, take some photos, etc.

If, when performing such Samsung actions will not reboot, there is a very high probability that incorrect operation provoked precisely third party applications, which do not belong to the official software. This method testing gives about 90% accurate identification of the cause of the breakdown. In other cases, the fault should be looked for in the mechanical or hardware part.

Machine breakdowns

If in safe mode the device worked adequately, and when switching to normal situation resumed, the question remains, what to do: the Samsung phone constantly reboots as before. You should start looking for mechanical damage from the removable parts of your mobile device. This may be a battery that has become deformed due to the destruction of an electrical element. By visual inspection it is necessary to determine whether the thickness of the battery plate has increased, whether foreign swellings, dents or cracks have appeared.

If you have a standard household voltmeter, it would be a good idea to check the internal capacity of the battery. This procedure should be performed after fully charged batteries, in the end there can be 2 results:

  • the sensor will show 4.0-4.2 V – the battery is in good condition;
  • the value will be equal to 3.7 V - the battery is discharged.

As a result, the reason lies in low or insufficient nutrition. In this case, the battery should be replaced with a new one.

Another reason why your smartphone turns off or restarts may be a small gap between the case back cover and a battery.

note

If the phone turns off during a conversation, that is, when it is in a vertical position, this is most likely caused by loose contact between the battery and the electrical circuit.

You can check and fix this breakdown in a simple way: lay a thin layer of paper between the battery and the back cover.

What to do if your Samsung phone constantly reboots, but the battery and its contacts are in good condition? The reason for the reboot may be mechanical damage internal parts of the mobile device due to a strong impact on a hard surface. As a result of falling the phone, connecting or contact wires, thermal soldering or any other component may become detached. May also crack motherboard, to which all the main elements of the gadget are soldered.

Will be useful

In this case, it is not recommended to repair the phone yourself. It must be taken to a service center for a full diagnosis, since this procedure requires special equipment and extensive experience.

Samsung Galaxy software glitches

If it may be necessary to troubleshoot mechanical problems experienced specialist or service center, then
Software problems can be easily resolved at home.
the main task– accurately determine the cause, namely the application due to which the system crash occurs.

There are 3 main causes of software-related failures:

  • software conflict between the application and the official one operating system Android;
  • incomplete or incompletely installed program update;
  • Virus applications (spam bots) or malicious software (Trojans);

Let's look at each situation in more detail.

Installed software conflict

If after, bypassing the Play Market, the user discovered that the phone started to reboot, then the problem of the malfunction lies precisely in this software.

Remove conflict program. You need to go to the section "Applications", find the problematic utility, and after opening the dialog box, click the button "Delete". Having completed this fairly simple algorithm, take into account the fact that program remnants may remain in the device’s RAM.

You can permanently eliminate the application through the standard service section "Recovery Mode":

  • Turn off your smartphone.
  • Press 3 keys at the same time: "Nutrition", "Home", "Volume +".
  • In the Recovery menu that opens, by pressing the volume buttons, go down to the item « wipe cache partition" and start the cleaning procedure.
  • When finished, click "reboot system now", which is normal.

Incorrect application update

Frequently rebooting your smartphone can affect the quality of the update. standard applications, such as google music, cards, camera, standard browser, play market and so on. New versions of programs may not be suitable for existing model phone.

It will be quite simple to identify such software: it will continuously require updates, over and over again. To solve the problem, follow the steps described below:

  • Through the settings menu we go to the section "Applications".
  • Scroll to "System".
  • Find the program you are looking for.
  • Open its properties and click the following buttons: "Clear cache", "Erase data" And "Uninstall updates".


In this article we will try to give an extended answer to why a Samsung phone reboots itself during a conversation, typing, photography, playing a game or listening to music.

Solving most problems will require special skills, professional repair equipment and spare parts. Therefore, in such situations, we recommend that you seek help from a service center in your city.

Reasons why a Samsung phone reboots on its own

1. Software glitch

Samsung phones run on Android OS or Windows Phone(some models). However, it is with Android versions that people most often encounter reboot problems during operation.

If you find that after a recent kernel update (automatic or manual), problems with self-rebooting began to appear, then you should roll back the firmware to previous version. You can do this yourself (there are plenty of instructions on the Internet on how to flash a phone), or you can turn to a professional for help.

Previous official firmware can always be found on the Samsung website in the appropriate section http://samsung-updates.com/device/.

After the manufacturer releases next version firmware, you can update, because. The bugs will surely be fixed after numerous complaints from users all over the world.

2. Problems with the battery or charging connector

This reason is the most common. To fix it, you may need the professional skills of repairmen at service centers.

First you should check the battery for visible physical damage(swollen, oxidation of contacts).

Next, we look to see if there is any play between the contacts of the battery and the phone. The fact is that during a conversation, typing a message or playing a game, the phone shakes, which can lead to a slight discrepancy at the point of contact and entails the phone turning off with the possibility of rebooting itself.

It is not uncommon for the charging connector to become clogged or damaged as a result physical influences, that leads to short circuit and causes the phone to malfunction.

3. Due to moisture getting under the body of the Samsung phone

After contact with liquid, they could fail various elements phone, which led to a spontaneous reboot of your Samsung.

IN in this case Diagnostics using professional repair equipment is necessary, because The effects of moisture can manifest themselves in different ways. This is the most difficult reason for the manifestation of a particular breakdown in any gadget to diagnose.

3. Memory full

For normal operation The Android or Windows Phone OS on your Samsung phone requires more than just physical memory space ( internal phone), but also RAM.

Insufficient memory can lead to a crash of the gadget followed by a reboot in an attempt to boot normally.

Install Smart app Manager, where you can see how much physical and virtual (RAM) memory is free. You can clean/enlarge/release it right away.

4. Problems with installed applications

Everyone knows that in Google Play(Android application repository) there is practically no moderation. All this leads to the appearance of unstable versions of applications, which are often infected with viruses.

Some applications may simply not be compatible with your phone model or firmware version. You install such an application, launch it, it seems to work, but it begins to overload your phone’s memory or send incorrect signals to the OS. As a result, the phone crashes.

Therefore, if you find that your Samsung phone reboots itself after installing some application or set of applications, try removing them and checking the functionality of the gadget.

Other reasons for Samsung phones to reboot on their own

In fact, there can be many reasons. We have listed the most common ones.

Often, to identify exactly what affects a random reboot, it is required full diagnostics phone.

In our workshop you will be provided qualified assistance: They will conduct a comprehensive diagnostic that will determine the exact cause of the problem, and will carry out professional repair of your Samsung phone. Contact us and you will forget about any malfunction of your mobile device.

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ARMEN SIMONYAN, J2 prim

Over time, a window opens to update the phone but is not installed. Loading fails

Good afternoon
Most likely, a software failure, the cost of restoration is 1000 rubles, diagnostics are free.

Valentina, Samsung Galaxy Tab A 6

A month after purchasing the tablet, the screen lit up yellow, after which I passed out, I had to reboot with the power and volume down keys. Now twice a month it reboots on its own, and if this happens while watching a video, the screen goes dark and a buzzing sound comes from the speakers, after which the device does not turn on for half an hour. What could be the reasons?

Hello!
The reason may be of a software nature, as well as malfunctions in internal memory, in the power supply circuit and others. The cost of repairs is from 1000 rubles, diagnostics are free.

Denis, Samsung galaxy grand prime

During the conversation it says “restart”, it reboots and continues to work as if nothing had happened. Sometimes it disappears, sometimes it happens 5 times a day.

Good afternoon
The reason may be a software failure, or a malfunction of the internal memory, the cost of repairs is from 1000 rubles, diagnostics are free.

Anna, Samsung j6+

Hello, this model I bought the phone yesterday! By the evening of the same day, the phone rebooted by itself while transferring data. So he rebooted 3 more times by the next morning... Didn't fall, didn't get wet. I have a question, please tell me, is it necessary to return this phone (diagnosis, repair, flashing) because if you don’t return it, the problem of spontaneous rebooting will become more frequent and worse? Or can you walk around with such a device and turn a blind eye to these not very frequent, but of course, upsetting reboots?

Hello!
The fact that the phone reboots in the first days after purchase may indicate a manufacturing defect, microcracks on the board that appeared during transportation and storage in the store, as well as other reasons that can only be found out during the diagnostic process. Whether or not to carry the device under warranty is up to you to decide.

Victor, Samsung Galaxy note 8

Hello! The smartphone spontaneously reboots for no reason. Applications constantly appear on the screen and stop working. Please comment! The smartphone was recently purchased...didn't fall...didn't fall into water...

Good afternoon
Probably a software failure, the cost of recovery is 1000 rubles, diagnostics are free.

Evgenia, Samsung note 7

Hello, the phone freezes and reboots. Sometimes the screen freezes for a long time then I hold down the side down button and it reboots. What could it be?

Good afternoon
A software failure is possible, as well as problems with the internal memory, the cost of repairs starts from 1000 rubles, diagnostics are free.

Nikita, Samsung s4

Lately when working or just when lying down, it turns off, then it tries to turn on, the white Samsung screensaver lights up, then disappears for a while and again the white screensaver and so on ad infinitum

Good afternoon
The reason may be a software failure, or also a malfunction with the internal memory, the cost of repairs is from 1000 rubles, diagnostics are free.

Konstantin, samsung galaxy A5

fell into the snow later it started to reboot itself every 5 seconds

Good afternoon
Repair cost from 1500 rub.

Michael, Samsung J7

You set the unlock to your fingerprint, then everything is fine, but then it can’t unlock, but you enter the password and it reboots.

Hello!
Diagnostics are required, a software failure and other causes of malfunction are possible, the cost of repairs is from 1000 rubles, diagnostics are free.

Irina, Samsung J4

Good afternoon. They gave my son a brand new phone, my girlfriend unwrapped it in front of me... they didn’t drop it, didn’t get it wet, didn’t shake it... it was still empty, but even then it rebooted on its own... What happened to it? Maybe you know? My son is upset, just like me.

Hello!
The exact reason for the reboot can be determined after diagnostics; the usual faults in this case are a software failure, damage in the power circuit, microcracks in board elements. If the phone is under warranty, you should contact the warranty service center.

client, Samsung Galaxy J7 2016

They went into the cell using the phone. It said camera failure. We tried rebooting, but it ended up rebooting on its own. The lock screen turns on for a second and reboots again.

Good afternoon
Probably a software glitch, the cost of repair is 1000 rubles, diagnostics are free.

It started to reboot itself when you don’t touch it, it does this once every 10 minutes. I reset all settings - it didn't help. No moisture got in, it fell a long time ago, about six months ago. Battery without swelling. Can you tell me what could be the problem?

Hello!
The reason may be a software glitch, microcracks on the board after a fall, etc., the cost of repairs is from 1000 rubles, diagnostics are free.

Daniyar, samsung j4 2018

Hello Samsung j 4, tell me the problem is that the phone reboots during the game “any game”, there is not enough space, there is a lot of memory, the phone is new, it was under warranty, they supposedly reinstalled the systems but the problem remained!

Hello!
Most likely, the RAM cannot handle the load from the game. If the phone otherwise works fine, the problem is not with the phone.

Yuri, iPad mini 2

The sensor does not work after a fall

Hello!
The cost of repair is 4500 rubles.

Valeria, Samsung galaxy J4

I'm currently in the hospital, I use my phone all the time because... nothing to do. Recently I started to restart myself sometimes. Tell me, is this from constant use, or should it be cleaned? I didn’t update the firmware, it didn’t crash in the hospital.

Good afternoon
It is possible that the phone's memory is overloaded, try resetting to factory settings, if the problem persists, the reasons range from a software failure to internal memory faults, repair costs from 1000 rubles, diagnostics are free.

Vania, J4

Hello, I'm playing the game mobile legends before everything was fine until a couple of days ago at one fine moment the phone clicked and rebooted, now it reboots almost constantly only in this game!! I tried reinstalling and it didn't help!!!

Good afternoon

Baurzhan, Samsung Galaxy s8

Hello! Why does my phone reboot when I want to make a call? It didn’t fall anywhere, I didn’t wash with it. Please, say Me!

Hello!
There may be a software failure, try returning the phone to factory settings, if the reboot continues, the cost of restoring the software is 1000 rubles.

Dima, Samsung j4

I'm playing games and the phone reboots itself, what should I do?

Good afternoon
A software failure is possible, the cost of restoration is 1000 rubles, diagnostics are free.

Ivan, Samsung Galaxy J4

Hello, I have this problem: when I play FIFA Mobile, after a while the phone starts to reboot, this happens periodically 2-3 times a day, moisture and water did not get in, it did not fall, and this only happens with FIFA Mobile, I reinstalled the game, it is useless.

Hello!
Most likely, the game takes up a lot of RAM. If the phone works fine the rest of the time, then the problem is not with the phone.

Semen 535, Slmsung j3

Hello
When I play a game or turn on
it hangs for me and reboots
help me please
did not fall anywhere, did not touch moisture
1 time there was a failure in the system and they took me to a specialist

Hello!
Possible consumption on the board, incorrect installation software and other reasons, repair cost from 1000 rubles, diagnostics are free.

Nurik, samsung galaxy j3 2017

When I play a lot, the phone reboots by itself. what to do?

Good afternoon
Most likely, the phone's RAM cannot handle the load; if the phone only reboots while playing, then this is the reason. If a reboot occurs when the phone's memory is not loaded, the cost of repair is from 1000 rubles, diagnostics are free, most likely there is a software failure.

client, Samsung S5

Reboots on its own

Good afternoon
Most likely, a software failure, the cost of restoration is 1000 rubles, diagnostics are free.

Andrey, Samsung J7 2015

Hello!
The phone often reboots and throws errors on all applications, including system ones. The phone has no visible damage and has not been floating. We tried resetting the settings to factory settings and reflashing them, none of this helped, the phone still reboots and throws errors. Often applications simply stop and nothing can be turned on until a reboot.
Tell me, what else can be done with it and what it could be?

Good afternoon
The reason ranges from a deep software failure to malfunctions in the microelements of the board, the cost of repairs is from 1000 rubles, diagnostics are free.

Andrey, J3

It comes up during any game, even if it weighs little. There is a lot of memory and RAM too.

Hello!
A software failure is possible, the cost of repair is from 1000 rubles, diagnostics are free.

Aset, Samsung Galaxy j3 30F/DS 2017

Recently I started rebooting myself when I play the game. I only have one game, but it’s heavy and takes up almost 1 gig. The game was installed a long time ago and this has never happened before. It only reboots when I'm playing.

Good afternoon
Most likely, the phone’s memory cannot withstand the load from a heavy game, a software failure is also possible, the repair cost starts from 1000 rubles, diagnostics are free.

client, Samsung j3

HELLO. MY PHONE DIDN'T FALL IN THE WATER, BUT IT FELL ABOUT 17 TIMES ON THE FLOOR. I'M VERY AFRAID THAT THE PROBLEM WILL NOT BE SOLVED, AND ALSO - WHAT WILL HAPPEN IF I RESET TO FACTORY SETTINGS?

Hello!\
If you reset to factory settings, the phone will reset all information and return to the form it was in when you bought it in the store. All unsaved information will be lost. It is not clear from your message what the problem is with the phone, please clarify.

Nare, Samsung J3 2017

Hello! The phone is almost a year old. Recently I started rebooting myself when I play the game. I only have one game, but it’s heavy and takes up almost 2 gigs. The game was installed a long time ago and this has never happened before. It only reboots when I'm playing, but it doesn't happen all the time. It started recently and has only happened 2 times so far. It rarely fell and no moisture got in.

Good afternoon
Try resetting to factory settings, if the problem persists, diagnostics are needed, most likely a software failure, repair cost starts from 1000 rubles, diagnostics are free.

Vlad, Samsung j3

Hello, forgive me for telling you again, but during the game the phone reboots at any time. what is the reason?! Thank you

Good afternoon
The reason may be that the phone’s memory cannot withstand the load, there may also be a software failure, the cost of repairs is from 1000 rubles, diagnostics are free.

Vlad, Samsung GALAXY A5

The phone has not been exposed to rain, it may have fallen after Small child I dropped it, turned it off, when I tried to turn it on, it began to reboot on its own, it does not respond to the operation of the buttons, it constantly shows the inscription “Samsung GALAXY A5 (and the inscription below) POWERED BY android.” It is impossible to get the battery from the inside, the phone cannot be disassembled.

Hello!
The reason may be a software failure, as well as damage to the board as a result of a fall, the cost of repairs is from 1000 rubles, diagnostics are free.

Darina, Samsung J3

The phone is about 9 months old, has not been dropped, has not been exposed to moisture. It started to reboot itself when Wi-Fi or mobile Internet is turned on and I’m on YouTube or Instagram, or just looking for something in the browser.

Hello!
Try resetting to factory settings, if the problem persists - software restoration costs 1000 rubles, diagnostics are free.

Vladimir, samsung galaxy s5

After I tried to reset to factory settings (settings - archiving and reset - reset data) the phone has rebooted and will no longer boot. First the logo, then the robot for 1 second and then reboot again. And so on an infinite number of times! I can’t get into recovery!

Hello!
The cost of software restoration is 1000 rubles.

Alexei, samsung j710

The phone reboots from light impacts, even very light ones, for example when I put it on the table not very carefully. The phone did not fall, did not get wet, and did not overheat.

Good afternoon
Malfunctions in the power circuits are possible, the cost of repairs is from 1000 rubles, diagnostics are free.

Tanya, Samsung Galaxy J3 2016

It started to reboot on its own, but first I received a notification that some programs had stopped working (programs on the memory card). After rebooting they disappear or don't work until I manually reboot the phone. What could be the problem?

Hello!
Most likely, a software failure, the cost of software recovery is 1000 rubles, diagnostics are free.

Andrey, samsung galaxy note 8

Bought new device in mvideo and after a couple of weeks spontaneous reboots began and the cherry on top was that the display went out but the sensor worked. Hold the power button and reboot by touch and voila, it works. But he began to perform such somersaults with enviable consistency. Tell me what could be the reason? In the center I can’t get there yet geographically.

Hello!
The cause may be faulty software, as well as faults in microelements of the board - flash memory, etc., the exact reason can only be determined after diagnostics.

tital, Samsung J 3

The phone is new. From the first day it began to reboot on its own

Good afternoon
The problem may be in the software or in faults in the board, the cost of repair is from 1000 rubles, diagnostics are free.

Anastasia, Samsung J3

The phone is a year old and began to reboot on its own if the Internet is turned on and the video is paused. Tell me, what could it be? The phone was not dropped. No moisture got in.

Hello!
Try resetting to factory settings, if the problem persists, the cost of restoring the software is 1000 rubles, diagnostics are free.

Novel, Samsung j3

The phone is new, applications and some contacts have already been deleted twice with an interval of 3 months, what could be the reason? Thank you

Good afternoon
Most likely, a software failure, the cost of restoring the software is 1000 rubles, diagnostics are free.

Dmitriy, Samsung Galaxy Note 3

I launch some applications, the phone freezes and turns off. This may happen a couple of times, and then the charge on the phone is zero.

Good afternoon
Most likely there is a problem with the battery. If the problem does not disappear with a new battery, the reasons may be in the consumption on the board, the cost of repair is from 1000 rubles, diagnostics are free.

Anastasia, Samsung A8 2018

Good evening! The phone is brand new and is three months old. When I put it on charge it stops responding to my requests. The fingerprint doesn't work, the phone gets stuck, after about forty seconds it turns off and reboots, then it works fine. Didn't fall under water, didn't get caught. I'm worried about what the consequences might be?

Good afternoon
The reasons can be either electronic or mechanical in nature; if there is a guarantee, we advise you to contact the warranty service center.

Arthur Ildarovich, Samsung Galaxy J 3

After accidentally installing the UBANK application, WITHOUT MY CONFIDENCE. The phone began to malfunction, first it affected the battery (the phone began to discharge quickly), now the phone reboots on its own. There is no way to uninstall the UBANK application, just disable it.
Help solve the problem.

Hello!
More likely, this application added to the standard ones after the next software update, unfortunately, in this case it can only be disabled. You can also contact Samsung technical support for additional questions.







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