Google play technical support. How to enter the Play Market: tips for new users

Twitter

I recently ran into a problem when I needed operational support at least informational.

I found in the results Google indexing a resource on which I saw confidential information about myself and my loved ones, on a resource on which, out of nowhere, I dug up a bunch of information that I personally filled out about myself only at the bank when applying for a plastic card, and then on paper, many years ago. It is clear that Google has nothing to do with the information it indexes, but isn’t this whole machine working for the benefit of users?

Apparently not.

So, when I tried on my own to report an unfriendly resource and tried to make sure that a site that hosts confidential information about thousands of users was closed from indexing, nothing worked for me.

The fact is that I am in Ukraine, direct number There is no Google product support here, you can only contact support. Or call to nearby or not so close countries. Subsequently, I still called the Russian representative office, but more on that later.

But how to do that? Has anyone tried it at least once? How can you report a problem, I'm not talking about results or real help yet or effective solution Problems.
Let me tell you how this happens:

Step one
go to the technical support page:
support.google.com

Step two
select the required section, in my case it is Web Search
When you hover the cursor over the icon, we see a pop-up window:

Web search
Searching for information on the Internet
Help Center
Forum
Contacts

Step three
When you click on Contacts, you see a message that:

The page is not available

Unfortunately, the requested data could not be found. Try to find necessary information in the Help Center.

Step four
Yes, if you search for help, you can find this form:

It seems that everything is simple, we do everything as written:

What Google product is your query related to?
we answer:
Web search

Below is another form:
Please indicate the subject of your request

choose what you need:
Search results display my sensitive information (such as Social Security number, ID number, bank account number, or credit card or an image of a personal signature)

Step five
follow the link...
and we get to the page
support.google.com/webmasters/answer/164133
How to hide personal information from Google search programs

Where two options are offered:

What would you like to do?

We choose option two, since we need to delete the content Google results on someone else's site.
And we get to the page

We are offered three options for events:

By choosing this option we get to the first form with which we started:

If you believe that the publication of certain content violates current legislature, please submit a request to have these materials removed from Google.

2. Personal information

If you feel that sharing certain information violates your privacy, please use our privacy removal tool.

3. Outdated content (but we won’t consider this option; it makes no sense)

Removing information from Google

Why do you need to contact the webmaster?

Even if we do not display the controversial site in search results, the page will not disappear. It can still be opened via a direct link or found using other search engines. Google only indexes pages that already exist on the Internet, rather than curating them at its own discretion. Therefore, in controversial cases, we advise you to resolve issues regarding the removal of materials with site webmasters.

What do you want to do?

again the sieve options... well, let's choose...
option one:

What do you want to do?
Prevent data from being shown in results Google search

We are asked a counter question:

Are you a webmaster?

if not, and I am not the webmaster of the resource that posted information about me on the Internet :)
then he takes us to another page and politely explains:

If you would like to remove any information from Google, please contact the webmaster of the site on which it is posted. We only remove data from search results ourselves in some cases. Read more about this here.

It’s strange... I spent quite a long time and painstakingly going through the technical support pages only to be advised in the end to contact the web master of an unfriendly resource))) And somehow I myself didn’t even think of looking for his contacts on his website, but what a strange site, there's not even a hint of contacts on it, is it really possible? Google company thinks that such sites will leave contact information? Absurd…

And below you can still find the following solution algorithms!
We are again offered to remove unwanted content, according to the usual scheme:

Remove unwanted content
Web pages may be removed from search results by the site owner or Google directly.

What would you like to do?

Remove from search results Google content, posted on its own website
Remove content from someone else's site from Google search results

And here we are again at the place where we started!
This is help!

Let's try the second option:

What do you want to do?
Remove data that appears in Google search results

After choosing this option, we are asked the usual leading question:

Where is the data displayed?

On the website and in Google search results

Google is not responsible for the content of websites that appear in search results. Websites are managed by webmasters. This means that even if you remove a page from Google search results, it will still be available on the Internet. This way, users can find it in another search engine or link.

In your case, to remove unwanted content, you need to contact the webmaster of the site on which it was published. If you cannot contact the site administration, contact law enforcement agencies.

I understand that Google is not responsible, etc. but shouldn't Google be helping people prevent malicious people from using this resource? Why write that even if Google deletes this data, it will be indexed on another resource! You know, for the sake of my safety, as I think and many others in a similar situation, I am ready to write to everything search engines, with a request to remove such and such a site from the index!

What kind of policy? Like, why delete it if it’s still there somewhere... so isn’t it possible to solve such issues together? Shouldn't people help each other, especially if they have such resources in the form of Google???

In the meantime, my personal data, which I would not leave on the Internet under any pretext, is on the site and it is perfectly indexed, and the longer this happens, the greater the chance that this data will be picked up by other similar resources, and at the same time this information is very easy you can use it if any attacker shows a little imagination...

In the end, I decided to call the Russian-speaking office in Russia, since I already said in Ukraine there is not even an electronic mail address, only mailing address physical.

So, after waiting a little and choosing the language of communication, I was connected to a representative who did not introduce himself, it was a girl.
She listened carefully and silently to my situation and advised me to contact online support, I explained again that I had just tried to do this different ways but there is no contact information anywhere, not even a contact form!

She replied that this could not be, I went through all these stages online, agreeing on what to press which item to select with the representative, to which he replied that these were apparently technical temporary problems with the service, to which I replied that this has been the case for more than one month

(i had problems with google maps on my android tablet, Google Nexus and I tried to find a solution, but as now, then all attempts ended in nothing, I did not receive any support for the same reason as now. This is the first time I’m faced with a problem: I buy a product, pay real money for the device and software, but I can’t get support at all, I regret buying a Google tablet, as such the tablet is excellent, but the lack of support scares me, what if my life depends on it? life, and my only option would be to write to support...)

So, after I said that this was not a momentary glitch, the girl said you should still fill out the form. I had to raise my voice so that the girl finally understood that there was no form of communication, neither through the links that I found, nor through the link that she dictated. She began to explain that this could not be, I began to demand options for contacting technical support, phone, Skype, mail, whatever, she said okay, here it is
write down your address, I dictated it email address with a surname and initials, I dictated it in response letter by letter several times, she dictated it in response, everything came together. He said thank you and hung up.

I wrote a letter... and it returned safely, since such an address does not exist, an auto-reply came from the server...
Here's the story.

Result:
Disappointment in the company is growing more and more. People are not considered people. Although this is nothing new. But I always want to believe in a bright future, and not in a gloomy inhuman existence in the power of monopolists with an inhumane orientation.

p.s. But when I found the adwords technical support phone number in my contacts, I made a call, listened to the answering machine and realized that you can only contact the specialists if you have some kind of adwords user number, then I hung up. So they wrote to me by email, a certain Ekaterina :) in five minutes (it turns out that when there is an opportunity to earn money, they quickly know how to link my mobile from which I called with my mailbox, and even write a letter empathizing with me about whether I liked everything about the service and adwords support, ask you to fill out a form...)

Previously, if I bought a phone or any other device, I understood that if I had questions, they were always happy to help me, but here google is selling tablets and, in principle, providing a huge range of services, in principle, and sends everyone “to Google”, with or without reason .

Lost password Play Market or you had to log in from a new device, but you can’t log in to your account because you forgot your password? Google Recovery and Google Support will help solve this problem. In this article you will learn how to recover your password if you did not enter a phone number when registering, do not remember your email address, and even if you did not register a backup email.

What to do if you deleted your account and forgot your password: recovery via Google Recovery

The first step is to contact the Google Recovery service. To do this you only need to do 3 simple steps, namely:

Goggle makes it possible to recover your Play Store password even if you don’t remember the address to which your account is linked. Select the appropriate item from the list of Google Support Services.

If you entered an additional address during registration Email, then a link to reset your password will be sent to it after your confirmation. Also, without an email address, you can receive a password recovery code to the one specified during registration mobile phone.

Solving other problems: recovery through support

You can't login to your account Google Play, and even after receiving the code via SMS, the phone is still not included in the Play Market? Don’t be upset, because you can restore your Google Play account in several ways. If you encounter other issues, please use the instructions in Google Help. Here you will certainly be helped to solve problems with two-step identification, logging in from educational devices, and problems with entering a code from SMS.

If you don't remember your password or email address, and didn't provide an alternate address or mobile phone number when registering, Google will still try to help you gain access to your account. To do this you will need to answer Secret Question or remember the month and year of profile registration.

If no method helps recover your password

None of the above methods helped? Are you looking for more solutions to the question of how to change your Google password? If recovery from the support service does not help, all that remains is to do new mail with a password. In your new account, be sure to provide a backup email address, phone number, and come up with an answer to your secret question in order to restore your data in case the “Forgot your Play Store password” problem bothers you again.

There are many reasons why you will need to go to the Play Market. In this service you can download a lot interesting games, books, and software for personal tasks, business, time management, etc. You can log in to the service using your Google account. As soon as you enter your email address and password, the device will enter the Play Market. More detailed instructions can be found in the article.

How to sign into Google Play account from a new device

If you've changed your phone or are using an app for the first time, the first step is to find the app icon on your desktop and then simply tap it. You won’t have to download anything additional, because this software is pre-installed as standard on smartphones running Android OS.

To create an account in the Play Market, you need to do the following:

Add an existing Google profile.
Create a new account.

If you already have Gmail mail, then creating an account will be easier. If you want to know how to log into your Google account, just follow our tips. You can select “Add an existing profile” and enter your email address and password. Once logged in, you can safely use the service and, of course, download any applications.

If you don't have an email, create one in Gmail. It’s best to do this from a computer, but you can also do it from your phone. Then you just need to enter the Play Market according to the instructions above. After following the above tips, you will already know how to add an account, so this issue will not bother you anymore. If you have problems after using the Play Store for a long time, read the tips below.

What to do if you already have an account, but your device does not log into the Play Market

Do you know how to log into your Google account, but the Play Market has stopped opening and is showing an error? This problem can also arise even for those who have been using a smartphone for a long time without logging out of their account. Below we will tell you how to change your account if the application constantly displays the message “You need to sign in to your Google account.”

Deleting a Google profile in “Applications”

Since the problem may arise due to Google updates, you can simply remove the account from the list of synchronized profiles on the device, and then log in to the service again. To do this, first go to “Settings”, there select the column “ Accounts" Among them, find the profile from which you usually access Google Play Market and delete it.

You will need to add an account on Android from scratch, that is, simply enter your email and password. If this method does not help you, you should definitely try the next method.

Clearing data in the Play Market

If the device still does not log into the Play Market, try clearing the application data. This method can also help you get rid of the problem with logging into your account from your phone. Go to the “Applications” submenu, which is in the “Settings” section, and select Google Play from among them. In the menu that appears on the screen, you need to select the “Erase data” column.

This method should also clear the cache. Before erasing data, you can first clear the cache. Check if the application is using cache memory. If yes, then click “Clear cache”.

Uninstalling updates

Still not logged into the Play Store? Then you should try to remove Google Play updates. All saved data and changes will be deleted, which the application itself will warn you about.

To remove updates, go to “Settings”, and from there go to “Applications”. Again select " Play Market", and in the application menu select the "Uninstall updates" column. This step will return you to the software version that was pre-installed on the gadget before all updates.

The company has several telephones hotline. If we're talking about about those advertisers who have a budget of more than two hundred rubles, then for them the number will be - 8 800 500 91 20.

Cost of calls to the hotline

Hotline numbers - how to ordinary users, and for advertisers, are completely free for people calling from Russia.

Hotline operating hours

You can call the hotline from 9:00 a.m. to 7:00 p.m. Moreover, as already mentioned earlier, both numbers are completely free.

What can you find out over the phone?

So, what issues can be resolved by calling the hotline? In the event that you have any problems with working on the site, or with your accounts in Google AdWords, you can always call numbers indicated. If you have noticed problems related to security, or you notice that someone is abusing the product, then you can also contact the company at the indicated numbers.

Additionally, you can find out by calling the hotline about cooperation with the company.

In what cases will support not be able to help?

If you have a virus on your computer that is interfering with your work with Google, the line's specialists can only advise how to get rid of it. But, in most cases, you cannot remove it yourself.

Other methods of communication

Depending on where exactly you are having the problem, you can click on required service and use the help of the customer service.

If you have problems related to Chrome, you need to follow the link.
If you have problems with mobile version Maps, use the link.
Need help Searching? Go to .
Having problems with YouTube? Then this is the place for you.
If you have problems with Gmail, you need to follow the link.
If the disk does not work correctly, please contact.
At incorrect operation Google Play link will come in handy.
If you need help with AdSense, visit this link.
For Nexus the link applies.
In the event that you cannot log into your account, or if you have other questions regarding it, you need to follow the link.
The address is relevant for AdWords.
If you are concerned about problems related to Hangouts, then it makes sense for you to contact.

If you have any suggestions, reviews, or wishes, you can leave them at

The very concept of a smartphone implies the ability to install applications from third party developers. The easiest and most common way to download programs is from the store. Google applications Play. True, calling this service simply an “application store” would be incorrect: Russian users it also offers books and movies, and in some countries, music with Nexus devices. Unlike the same App Store for iPhone, on Google Play most programs and games are free, but you will still need a Google account connected to the device to download them. If you entered data when you first turned on the communicator - no additional actions not required, just agree to the terms of use of the store.

Free apps

The first thing the user sees when launching Google Play is main screen with banners popular products and a list of categories, which, as mentioned above, consists of Books, Movies and Applications (which in turn are divided into Programs and Games with their own different categories). We are primarily interested in Applications: for each category within or for all available programs you can see the most popular (separately paid and free), bestsellers, popular among new ones (separately paid and free) and those gaining popularity. The transition from one viewing screen to another occurs by swiping left and right. The leftmost screen here is a list of categories, and the second is “interesting”, in fact, banners various programs, as well as links to Google's Picks, Editor's Picks, and other topical selections.

Downloading any program or game is very simple - just open its page in the store and click the “Install” button, after which the application will automatically download and appear in the general list. By the way, in addition to installation, there is another function - add to Wish List. This may be useful if, for example, you found interesting application, but you don’t have the opportunity to download it right now, or you decide to postpone the purchase until later (if it’s paid). Later, you can get to your wish list by clicking the “menu” button - “Wish list”. See full list installed and purchased programs can be accessed in the same way, but by clicking on the “My applications” item.

Purchasing apps

In order to buy paid applications in Google Play, you need to link first bank card To Google account. You can do this on your PC using this link, or directly from your smartphone upon your first purchase. The user will be asked to enter card details and payment address, after which it will be possible to pay for programs without entering any additional data. If the device has one owner, there is nothing to worry about, but if someone else has access to the communicator, it would be a good idea to set a PIN code that the device will require you to enter before making a purchase. You can configure it along the path “menu” - “Settings” - “Set or change PIN code”.

By the way, games and programs are regularly published on our website - collections of applications divided into categories that appeared for the first time or were updated on the forum in a short period of time (usually a week or two). Follow the news on the site and you will never miss interesting new products Google Play.