Beeline help desk with MTS. Support for long-distance and international roaming

Mobile operators have a technical support service for users. Beeline is no exception: there is such a service too. But, like most companies, Beeline prefers to advise its clients through an auto-informer. As such, “live” communication is not encouraged.

But not everything can be answered by a robot, so it would be useful to know which number and how to call the Beeline operator.

How to call a “live” Beeline operator

Below are various methods to call the Beeline operator and get advice from a “live” company specialist:

"Call on toll free number operator for Beeline subscribers"


It is generally accepted for the company's subscribers single number 06 11, calls to which do not require payment. Following the instructions of the autoinformer, you can contact the operator; you just need to press the appropriate buttons.

Today there is no universal sequence of button presses, since voice menu Beeline differs in different regions of Russia. In addition, changes are periodically made to the voice menu. You can try dialing 06 11, then 2, then 0 (the video demonstrates this method of communicating with the operator). If you do not have enough time, it is better to turn to other options for communicating with a call center employee.

“Call the Beeline operator from any number” Taking advantage landline phone or mobile with a Beeline SIM card or another operator, call the official number. Depending on the problem that has arisen, the following numbers are available, calls to which are free:

Problems with mobile communications and with a USB modem will help you resolve a call to the helpline at 8 800 7000 611.

Questions about work wireless network can be resolved by calling directly at 8 800 70 02 111.

Problems with the operation of home Internet, TV - to the operator number 8 800 700 8000.

Questions about operation and setup mobile internet- on hotline call 8 800 12 34 567.

Having dialed the Beeline operator telephone number you need from a mobile or landline, wait (usually no more than 5 minutes) for a connection with a service employee.

“Calling a Beeline operator number in roaming” If you are roaming within a network or in national roaming(within the Russian Federation), then you can contact the operator free of charge either by number 06 11 or 8 800 7000 611.

While abroad, in international roaming mode, you can call the operator directly at +7 495 97 48 888. If you called from a Beeline SIM card, then you will not be charged for the call made. The number is dialed in international format- +7 xxx xx…

Additional ways to contact the Beeline operator

In addition to direct communication with the operator cellular communications Beeline, you can use other methods to resolve issues that arise.

Send a letter by e-mail This email address is being protected from spambots. You must have JavaScript enabled to view it., in which you need to describe the situation in detail and ask a question.

You can go to the company’s official website and select “Feedback Form” in the window on the right. A service employee will respond as soon as possible.

The company offers the “We will call you back” service. When you tried to call the operator, you probably heard an offer to order a call. Pressing key 1 will become an order - a support representative will call you back shortly. There is no need to pay extra for this service; it works if there are no available call center consultants.

Beeline reference phone numbers - 3.3 out of 5 based on 7 votes

Most likely, every user mobile network made a call at least once help desk operator. This is natural, because sometimes difficulties or questions arise that are very difficult for a person without special knowledge and skills to solve. To resolve such problems, the customer support service operates 24 hours a day, without breaks or weekends.

All calls and requests for technical support are absolutely free and available at any time. You can contact the operator with any question or request regarding the terms of use of mobile communications: for example, how to connect or disconnect any service, top up your account or take out a loan, what to do if the settings are lost, and many different questions. Contact Beeline mobile communications specialists This can be done either by phone (then in most cases you first talk to an answering machine), or by email or SMS. Most users prefer to call the help desk and be connected via an answering machine to an employee to immediately resolve the problem.

Technical support phone numbers

You can talk to a specialist from your smartphone, any phone and tariff (from a city telephone or as a subscriber of another operator). So, call any of specified numbers:

1. 0611 . This standard phone operator help desk"Beeline", where most of the main tasks and issues are solved. Calls are received by an answering machine with subsequent opportunity to communicate with company employees.
2. 8-800-700-0611 or 8-800-700-0080. The numbers work throughout the country and even when roaming within the network. Most often used to answer questions related to modem devices.
3. 8-800-700-2111 . The number is provided to help people who have home Internet and a Wi-Fi router.
4. 8-800-700-8000 . This call has been introduced for users home phone, Internet and TV.
5. 8-800-700-9966 . You can dial this number if you have questions about a landline phone or home Internet (Lite).
6. 88001234567 . Help about parameters for mobile Internet.
7. +74959748888 . Created for free communication with users in international roaming.

Short help queries

In addition to calls, you are given the opportunity to send simple commands, which will help you solve some problems yourself: *110*09# (list of services on your number), *110*05# (information about your TP), *111# (connection/disconnection of services), *110*10# (your mobile number), 064012 (what to do if there is no money in the account), 0676 (how to save on roaming), 0717 (mobile internet settings), 068044 (protection from intruders), 0603 (number filtering), 0533 (payments using your bank card), 065050 (country and city codes), 0678 (advantageous calls and messages).

The answer to the request may immediately appear on the screen or come in the form of an SMS message - then you will have to wait a few minutes.

Alternative communication options

If you have the opportunity to wait for a solution, you can use other methods of contacting technical support: on the website website(registration is optional) in the corner select “ Ask a Question» and select the topic of the question and feedback(indicate your mobile contacts or email link). If you want to receive an answer immediately, go to the private form of communication with a company employee.

There is a post office This email address is being protected from spambots. You must have JavaScript enabled to view it. , responding to all user messages. On reference number 0611 send a message explaining your problem, and in return you will receive an SMS with information about its resolution. If you haven’t waited to connect with a specialist, order the “Call me back” service - and the available operator will dial your number himself.

Today, very popular for simple and business communication are social networks on the Internet (for example, Vkontakte, Odnoklassniki and others), where you can also contact the online service. Youtube channel publishes a video about all the capabilities of the Beeline operator, and in in social networks you will be able not only to contact the operators in the group (the group is marked as official), but also to keep abreast of all the news (the blog on Twitter provides the same opportunity).

Rooms are also available to you 8-800-700-0628 (support for legal entities) and 8-800-700-7007 (for consulting legal entities with a certain form of communication). Thus, you have every opportunity to receive qualified “mobile” help.

During the operation of a mobile device, questions and problems may arise that you cannot solve on your own without the help of specialists. How can I contact a representative of the provider and discuss the current problem with him? The operator has special channels for communication with subscribers - Beeline information, free online chat, Email. Let's consider ways to get advice.

Help desk numbers

If difficulties arise related to the operation or maintenance of a mobile device and tariff plan, and you are not able to solve them yourself, then for such purposes a free technical support service for subscribers has been created, which works 24 hours a day. Qualified specialists in a narrow field of activity are ready to answer you. They will help you find a simple solution to issues related to mobile communications.

To start communicating with a Beeline representative, remember the four-digit short number “0611”. If you call it, you will hear the voice of an automatic informant who will tell you the balance status on current time, will determine the installed tariff plan, and will also offer interesting products from the provider and help connect them. Often users do not even have to wait for a response from the operator. For driving context menu You need to switch your phone to touch tone dialing mode. To select the offer you like, click the appropriate button. To listen to the information again, dial “9” and hear the previous item “#” again.

When the informant reports all his points, you will by default be transferred to a line with a free representative of the provider. If you do not want to listen to descriptions of Beeline products, then press “0” for instant consultation with a specialist. Sometimes, all managers are busy during high network congestion, in which case you will have to wait in standby mode or leave a request for a call back. To do this, dial the number “0” again. To avoid communication with the operator, simply write an SMS with a question to contact “0611”. When the answer is ready, free Beeline specialists will contact you.

In addition to this, there are other contacts for contacting the provider:

1. 88007000611. If you don’t have a cell phone at hand, make a call from a SIM card of another telecom operator or from a landline phone to this number.
2. If you are outside your home country in international roaming conditions, use this standard - +74957972727. Calls by internal network Beeline is not subject to tariffs.
3. 88007008000 - to resolve technical and financial issues regarding home communications - home Internet, telephony and television.
4. 88007000080 – consultation on USB modems.
5. 88007255725 or 0700 – help with the provider’s online store.
6. If you are legal entity, then according corporate communications call 88007000628 mobile telephony, 88007008061 – fixed line.

Attention! Beeline's help desk operates around the clock; all calls to the listed numbers are not billable in any region of the country within the operator's network.

Chat with a customer center employee

If you do not want to communicate directly with a representative technical service support, use the special chat on official page Internet provider. Here they will help you find the answer to financial or technical issues regarding mobile communications.

To write a message, go to the Beeline operator website. IN top corner there is a corresponding button. Click on it and a login menu will appear. Enter your phone number and personal information, as well as a digital captcha. Only after this the chat page will open. Specify the subject of the request and write the application itself. Wait for a decision from the company.

If there mobile app“My Beeline”, then everything is much simpler. The main menu of the interface displays special button to contact specialists. Please indicate which category the question belongs to - Maintenance or finance. If a problem, like yours, has already surfaced in other people’s requests, you will receive an instant answer. Otherwise you will have to wait. Feel free to close the utility, as soon as the operator answers, you will receive a notification. The application is free and works on all smartphone models and platforms.

Attention! To use such communication channels, you must have an active access point to the network space.

Besides online communication you can write a letter to the provider at email. According to the request, select the appropriate address:

1. For service consultation mobile devices – [email protected].
2. Finding solutions for home internet And cable television – [email protected].
3. To ask a question about the online store - [email protected].
4. Business partner support – [email protected].

If you cannot contact the operator using one of the listed methods, personally visit the nearest Beeline service and sales center. Ask any manager for help.

Short commands to get basic data

The provider has implemented the list main commands and codes that can provide the user with all necessary information about the SIM card and tariff plan:

1. *102# - check current state balance at the current moment.
2. *111# - options to disable and connect communication services and options.
3. *110*10# - request to clarify the phone number.
4. *110*05# - displays information about the installed tariff plan on the device display.
5. *110*09# - data about active paid applications.
6. 065050 – subscriber's directory about intercity and international codes.
7. 0603 – blacklist setting.
8. 0717 – settings and mobile Internet connection.
9. 0533 – service management Mobile payment, linking a bank card.
10. 0674 – virtual assistant"My Beeline."
11. 0604 – operator's directory.

All listed combinations are free for all subscribers of the company.

If you have any problems or questions related to mobile communications or other communications of the provider, immediately contact the Beeline help desk. Get an instant solution to a problem of any complexity.

There may be several reasons for contacting a cellular operator: questions about choosing a tariff, finding out the cost of services, a desire to connect additional function etc. But not all subscribers know how to call the Beeline operator and receive necessary information. This is, in fact, what this article is about.

Any Beeline user can get the information he needs in several ways:

• office visit;
• independent search answers on the Internet, including on the official website of the provider;
• call technical support and talk with the operator on duty.

Each option has distinctive features, not always positive. Office subscriber services Doesn't work 24 hours a day. Information obtained on the Internet may not satisfy the user, without giving him a comprehensive answer to his questions. And only the last option can be called optimal - a qualified consultant will help resolve any problem with the tariff, payment, settings, etc.

How to call the Beeline operator for free from your mobile

For free 24/7 communication with the service technical support There are 2 phone numbers:

• Beeline operator short number - 0611;
• multichannel - 8800-700-06-11.

Often the subscriber hears first, because there are always many people wanting help and operators may be temporarily busy. If, following the robot’s prompts, you cannot solve the problem yourself, you need to wait for a response from a technical service specialist.

Option to contact Beeline technical support via number 0611

Among the options for calling a Beeline operator directly for free, many subscribers prefer short number 0611. The answering machine lists the menu items in detail, the listener selects the one they need and presses the transition button.

The only disadvantage of contacting technical support is the wait. If the line is very busy, a free operator can answer within 15-30 minutes. To avoid listening to a repeating melody on the handset, you can press the “1” button - and the first available consultant will call you back.

To prepare for a call to 0611, you need to know the following information:

• button “9” means listening to the answering machine message again, from the beginning;
• “asterisk” is used to return to the main menu;
• “grid” - listening to the text heard in the previous paragraph;
• “1” while waiting for the operator’s response, as mentioned above, is equivalent to the “call back” service.

Contacting Beeline customer support via the federal number 8-800

Beeline technical support can be contacted at one of the following federal numbers:

• 8-812-740-6000 ;
• 8-800-700-0080 ;
• 8-800-700-0611 .

Moreover, you can call these numbers even from a landline home phone. To talk to the operator, while the answering machine is listing the available functions, you need to press the “0” key.