Debiting the subscription fee if the balance is negative. How to find out why you withdrew money from MTS

Become a subscriber today mobile operator It’s as simple as shelling pears, but not everyone can figure out the details of the cost of calls, Internet and SMS. It is even more difficult to understand why money is written off if you have a package tariff and you are traveling in Russia or abroad. How to check bill details, calculate the cost of calls in roaming, get rid of paid subscriptions and switch to another operator’s network, keeping your number? The commercial director of the Smolensk branch of Tele 2, Tatyana Shchelokova, will answer all these questions.

Evgeniy, student:

— I have a tariff connected to subscription fee"Very black." For 3 GB of Internet traffic, unlimited on Tele2 Russia, 350 minutes and 350 SMS to all numbers in the country, I pay 199 rubles every month. But the average cost of communication costs far exceeds this amount, although I do not use the entire package of services. With what it can be connected?

— Minutes and SMS of the Internet package are consumed differently, depending on whether the subscription fee has been charged or not. If funds are not paid in full subscription fee, the cost of services begins to be charged differently. This may result in increased costs for the subscriber. There are two ways to solve the problem. First, you can activate the Autopayment service. Then the subscription fee will always be debited on time from your bank card. This can be done on the website autopay.tele2.ru or in the “My Tele2” application on your smartphone. All you need to do is enter your card details, the amount to be transferred each month, and the debit date.

The second way to remember to pay your mobile phone bill is to simply set yourself a “reminder” for the right day. By the way, to find out the day when the subscription fee is charged, just dial the command *155*0#.

Natalya, teacher:

— I always pay all my bills on time, and my Tele 2 tariff has no monthly fee at all. At the same time, my money regularly disappears somewhere. Why? What is the reason?

- First of all, you need to check the availability paid content. You can connect it completely accidentally, for example, by clicking on a banner on a website while you are “surfing” the Internet from a smartphone. As a rule, in this case, the subscriber receives an SMS about activating paid content, but it can be accidentally missed. You can check the availability of paid subscriptions or disable them by dialing *189#, or in your personal account on the website my.tele2.ru in the “Tariffs and Services/Manage Subscriptions” section.

There is another reason why money may be debited from a subscriber’s account “somewhere” - these are paid services. You can check their availability in your personal account on the website my.tele2.ru in the “Tariffs and Services/Service Management” section or using the command *153#. By the way, the Tele 2 operator does not connect paid services without the subscriber’s knowledge. But there are situations when the subscriber turned them on and then forgot about it.

Sergey, lawyer:

— I have long wanted to become a Tele2 subscriber, but I need to save my number mobile phone from another operator - too many clients know him. Is it possible to switch to Tele 2 with the old number? If yes, how troublesome and time-consuming is it?

— You can transfer your number to Tele 2 using the number portability service - MNP (mobile number portability), which allows you to change the operator for free cellular communications and save your current phone number. To become a Tele2 subscriber, it is enough to write an application for switching at any Tele 2 branded communication salon in the Smolensk region. The number porting procedure takes at least eight calendar days. During this time, the subscriber receives a Tele2 SIM card, to which, after the transition is completed, his usual number will be linked.

Until the end of the year, when switching to Tele2 while maintaining their number, subscribers in the Smolensk region will receive 500 rubles for communication services. The money will be transferred monthly for five months in equal installments. In this case, the subscriber himself will also need to deposit at least 100 rubles into his phone every month. The money received as a gift can be spent on calls, SMS or mobile Internet.

Anatoly, retired truck driver:

— How is roaming different from intercity?

— Very often subscribers confuse these concepts. If you are in the Smolensk region and call other cities, then this is intercity. You can find out the cost of a minute of such a conversation on the website tele2.ru in the “Tariffs” section. If you are leaving for another city or country, then this is roaming. By the way, Tele 2 subscribers use mobile Internet from Tele2 when traveling around Russia at home. Therefore, to save on calls while roaming, you can call through mobile instant messengers. You can find out the cost of a minute of conversation when traveling in Russia and abroad on the tele2 website in the “Roaming” section.

According to the terms of the agreement, the balance of your personal account on the 1st day of the month must be no less than the amount of the subscription fee for the selected tariff plan and monthly additional services. Therefore, you must make payments before the start of the new month.

The following are debited from the Subscriber's personal account:

1. Subscription fee

Includes a certain amount of traffic, according to the tariff plan. It is written off in full on the 1st of every month. If there are not enough funds in the personal account, the debit is negative and access to the services is blocked. If the Subscriber replenishes the balance of his personal account to a positive state within a month, the account will be unblocked and access to the services will be opened.

For example, if there were 400 rubles in the account on April 30, and the subscription fee is 700 rubles, then on May 1 the balance will be -300 rubles and the personal account will be blocked. If the Subscriber pays a fee of 300 rubles on May 7, then access to the services will be unblocked until the end of the month.

2. Payment for traffic exceeding the amount of traffic included in the subscription fee

Debited from your personal account as traffic is consumed for each additional megabyte. Cost of 1 MB additional traffic determined according to the tariff plan.

For example, if the subscription fee of the “TOP” tariff includes the cost of 2 GB (2048 MB) of traffic, then for the downloaded 2049 MB the amount of 0.86 rubles will be debited from the personal account.

3. Fee for Additional services(type of payment: one-time)

Written off no later than the next business day after the service is provided.

4. Payment for additional services (payment type: monthly)

It is written off on the 1st of every month, regardless of the status of the personal account.

If your payment is less than the subscription fee, your account will be blocked due to lack of funds. Try to deposit an amount no less than the subscription fee into your personal account and no later than the 25th of each month.

Yes. The amount remaining at the end of the billing period is transferred to the next month.

If on the 1st there are insufficient funds in your personal account to charge the subscription fee, access to the services will be blocked. If the account is blocked, this site and the personal statistics page remain accessible.

In this case, you need to make payment.

After this, the subscription fee for the current month will be debited from your personal account in full and access to the services will be unblocked.

Call our office and cancel the blocking. You can also send a letter to.

Traffic is the amount of information coming to your computer from the network and sent from it to the network, measured in bytes.

Every time you browse the Internet, information is sent to your computer. Incoming traffic is information coming to your computer from the network. Outgoing traffic- information leaving your computer on the network. When calculating traffic fees, the traffic volume is taken into account with an accuracy of 1 Byte, given that: 1 kByte = 1024 Bytes, 1 MByte = 1024 KByte, 1 GByte = 1024 MByte.

Write an application to block services and fax it to us, send it to or bring it to our office. Blocking is possible for a period of 1 to 6 months, the cost is indicated in the contract.

Almost everyone has encountered a situation where they need to make an important call, and a mechanical voice on the phone indifferently reports a lack of funds. If you are sure that the account is empty not because of many hours of calls, it is worthwhile to figure out why money can be withdrawn from MTS subscribers. Let's talk about this in more detail.

How to find out why you withdrew money from MTS

So, very often a subscriber account can be empty because some kind of payable service and the money could be written off without notice. Most entertainment services are offered with a subscription fee, for which you will be charged weekly or even daily

Mobile operators, MTS is no exception, quite intrusively offer their additional services and entertainment. The process of activating such content is quite simple. Therefore, the subscriber may not immediately find out that he has a paid service. Why do unjustified write-offs of money still occur? There are several options:

1. Perhaps you were interested in a service and decided to try it. It often happens that the operator provides new services in a test version, temporarily without payment. It is very easy to forget about such subscriptions and not disable them in a timely manner. But, unfortunately, even if you do not use the service, the money will be withdrawn in due time upon activation of this service.
2. A similar situation may occur when changing the tariff plan. After all, MTS has a range of tariffs that require monthly subscription fees. You should not immediately respond to an SMS advertising a profitable offer. To avoid further troubles, you need to carefully read the offer and find out whether it includes a service for which mandatory payments are required.

We often hear that MTS can withdraw money from a subscriber’s account without any reason. In practice, funds cannot be written off without justification. Probability of MTS billing error, completely automated system, tends to zero. And the operator simply does not have the opportunity to withdraw money arbitrarily. Therefore, if a client cannot understand why his subscriber account is empty, in the vast majority of cases it is the fault of the client himself, who is confused in the range of MTS offers.

How to obtain information about debiting money from an MTS account?

1. Call a friend. The easiest way to find out why the money is being written off is to call the MTS subscriber service at 0890. A contact center employee can provide you with all the information on your account and fully advise you on expenses. This information is confidential and is provided exclusively to the owner of the number; therefore, before starting a conversation, the subscriber must go through the identification procedure - give his passport details or word code. If you want to see everything with your own eyes, then you should use another method.
2. Personal Area. If you have access to the Internet, then going to the MTS operator’s website is not difficult at all. There you need to register and receive a login and password for your “personal account”; they are sent via SMS. Your personal account will allow you to clearly understand which service is currently connected and its cost. It is worth analyzing your tariff plan and the list of connected services, which of them are necessary and which should be disabled to save money. The next thing to check is the availability of paid subscriptions. A morning horoscope, weather newsletter, a beautiful melody instead of beeps - all this can significantly reduce your balance.
   Also in your personal account you can get a report on monthly expenses and call details. Having a printer at hand, you can print these files for clarity and see where the funds are going. This service does not require payment.
   If the debiting of funds was detected recently, you can use the service to view the five most recent actions. This can be done through the “personal account”, as well as using the USSD command.
3. Office visit. If you have a desire, then the first place to go and get all this information is only during a personal conversation with an MTS employee. MTS offices or branded showrooms are located in almost every city.

Attention! When visiting an MTS service office or brand salon, the identification procedure is also carried out. Therefore, you must have documents confirming the subscriber’s identity with you.

How to disable unnecessary MTS options?

You can find out more information about the availability of paid services by dialing the number subscriber service– 0890. MTS has abolished the previously used option management service via USSD commands. Now this information can only be clarified by a call center specialist.

If it turns out that you have extra service, which may incur a monthly (or daily) fee, must be disabled immediately. This can be done on the MTS website. After authorization in your “personal account” you need to:

• select “services”
• mark the options that you do not need
• with help certain commands, turn them off.

Note! When disabling certain services, you should be careful so that the service you really need is not turned off at the same time.

USSD commands will help you disable unnecessary subscriptions. To do this, you need to dial the command on your phone - *152*2#. After that, you just need to follow the clarifying requests.

There is another way to disable unnecessary paid subscriptions - this is the USSD command *111*919#. This service is called “my subscriptions”.

Sometimes, but still, a situation occurs when all of the above actions did not lead to the desired result and the money in the mobile account continues to disappear. In this case the only way out– this is a personal visit to the MTS service office. Office specialists will help analyze expenses and, if necessary, issue a written claim. Based on the results of consideration, it is possible to return the money.

A guarantee that an unnecessary paid service has been disabled is the absence of unscheduled debits from your subscriber account. To control this, we recommend checking your mobile balance every day. If the money stops going to waste, you did everything right.

Ways to protect your mobile balance

In order to similar problems passed you by, and the money on your balance was saved, you should follow a few fairly simple rules:

1. In general, do not call or send any USSD requests to short numbers. Because almost always, with rare exceptions, you have to pay for it. This method guarantees the safety of funds on your phone account.
2. Do not provide your phone number on sites you are not confident in. Most of these sites are created by scammers in order to withdraw money from gullible users. Take care of your funds!
3. Many entertainment channels do not conduct due diligence on all kinds of game shows. Therefore, we advise you to participate in them, especially if the questions are suspiciously simple, and to receive a prize you are asked to send an SMS to a short number. This service is a 100% scam.
4. Another common technique used by scammers is sending messages about a big win (a car or a large sum of money). You should be wary of the offer to receive a prize, despite the fact that you did not participate in any drawings or lotteries. “Free cheese,” as we know, only comes in a mousetrap. Do not respond to such SMS under any circumstances, as this will allow criminals to steal money from your account.
5. The same technique is often used on the Internet. Beware of dubious sites, do not call the numbers provided, despite the indication that the call is free, there is a risk that a tidy sum will be debited from your account. And by sending a message to a short number, you will most likely become the “lucky owner” of an expensive and unnecessary subscription.
6. Before connecting to a paid service from MTS, carefully read the payment procedure and terms of provision of this subscription. All information is contained on the official MTS website. Sometimes a paid service is activated automatically as part of some additional service.

Check your mobile phone balance regularly. If you are interested in any MTS service, carefully read the conditions; the cost of any number can be checked on the MTS website by filling out a special form. Recommendations on security measures, including financial ones, are also published on the operator’s official website. Only your attention and common sense can guarantee the absence of unjustified write-offs.

Users often ask the question: “How to find out the date when the subscription fee for services is written off?” For this purpose, Megafon has provided a service for detailing expenses, where you can get information for any period within 3 years. As a standard, the operator has set the balance to be written off on the first of every month, and for this to happen, the balance must have the required amount to be written off.

How to check the date of the last debits

To receive information about why money is debited from your account, you should send a USSD request to *512#. After this it will arrive text message, where a report on the last 5-10 charges for the services of a cellular operator will be indicated. SMS is not charged, regardless of tariff plan user.

Important! The number of charges depends on the region where the subscriber is served (for example, in the Moscow region the user will receive a report on the last 5 withdrawals, in St. Petersburg - about 10).

How to get transaction data for the last 7 days

Information about paid transactions for the past week can be obtained using one of the options:

1. Dial USSD code *113# and press the call key. Next, the user will receive a notification in the form of an MMS, which will contain complete information about the paid actions carried out.
2. Send a blank text message to number 5039. After this, the user will receive a breakdown of expenses in the form of an MMS.
3. Send an SMS to number 5039, where you indicate your e-mail, to which the company will send a printout of the subscription fee for the past week.

For sending a report, a subscription fee of 21 rubles is debited from the Megafon user’s balance at the time the request is sent.

Information about transactions for the last month

Data on all expenses can be found in two ways: in the form of compressed information or full details of a paid service

Monthly bill. Condensed way information is called “Monthly Account”. The function can be activated in the MegaFon operator’s salon or on official resource companies through Personal Area. To do this you should:

• open the “Services” section;
• item “Statistics and details”;
• indicate your e-mail in the field that appears;
• configure functions for receiving a response to a request;
• activate the service.

With this service, the subscriber will receive monthly information about the balance expenses for the specified email. The service is provided to all Megafon users free of charge.

Detailed details of paid functions. To order a detailed report on all cash expenses on the number indicating complete information, you should contact – 8-800-550–05–00 (calls are free) or 0500. Remember that the operator will ask for passport data, so you need to prepare the document in advance.

The service can also be activated in a mobile phone store. Here you will need an identification document. In certain regions of the state this function can be activated by logging into your Personal Account on the official Internet platform of the mobile operator.

Such information service is charged and charged depending on the subscriber’s region of connection. Payment on average is 60-100 rubles. Payment for the service is debited from the subscriber's account every month after receipt of details. The subscriber can receive a detailed expense report in a convenient way, which is indicated when activating the service:

• printout to the postal address;
• by courier (a fee for courier services is added);
• letter by email.

How to find out the date when Megafon's subscription fee was charged for any period

To clarify costs for longer-term use of services, you can use the “One-time detail” service. By activating it, the user can obtain information for any period of use. You can independently generate/order a report exclusively for the last six months. To obtain data about an earlier period, you should contact a Megafon communication salon with a passport.

To generate a report yourself, you can use one of the following options:

1. Send a USSD request*105*803#, to which the operator will send information alert about expenses. Attention! In different regions of the Russian Federation, other USSD commands may be used to request of this service. You can find out the code for your region on the company’s official Internet resource in the “Services” section.
2. Dial short number 0500 and follow the instructions from the answering machine (free of charge).
3. Go to “Personal Account” and select necessary information behind certain period. The information can be viewed in the form of a message at the email address specified by the subscriber.
4. Call 8-800-550-05-00, where the operator will help you order one-time detail(for free).
5. Go to the office cellular company Megaphone (identity document required).