Debiting the subscription fee if the balance is negative. How to find out why you withdrew money from MTS

Almost everyone has encountered a situation where they need to make an important call, and a mechanical voice on the phone indifferently reports a lack of funds. If you are sure that the account is empty not because of many hours of calls, it is worthwhile to figure out why money can be withdrawn from MTS subscribers. Let's talk about this in more detail.

How to find out why you withdrew money from MTS

So, very often a subscriber’s account can be empty because some paid service was connected to the phone and the money could be written off without notification. Most entertainment services are offered with subscription fee, for which money will be withdrawn weekly or even daily

Mobile operators, MTS is no exception, quite intrusively offer their Additional services and entertainment. The process of activating such content is quite simple. Therefore, the subscriber may not immediately find out that he has a paid service. Why do unjustified write-offs of money still occur? There are several options:

1. Perhaps you were interested in a service and decided to try it. It often happens that the operator provides new services in a test version, temporarily without payment. It is very easy to forget about such subscriptions and not disable them in a timely manner. But, unfortunately, even if you do not use the service, the money will be withdrawn in due time upon activation of this service.
2. A similar situation may occur when changing the tariff plan. After all, MTS has a range of tariffs that require monthly subscription fees. You should not immediately respond to an SMS advertising a profitable offer. To avoid further troubles, you need to carefully read the offer and find out whether it includes a service for which mandatory payments are required.

We often hear that MTS can withdraw money from a subscriber’s account without any reason. In practice, funds cannot be written off without justification. Probability of MTS billing error, completely automated system, tends to zero. And the operator simply does not have the opportunity to withdraw money arbitrarily. Therefore, if a client cannot understand why his subscriber account is empty, in the vast majority of cases it is the fault of the client himself, who is confused in the range of MTS offers.

How to obtain information about debiting money from an MTS account?

1. Call a friend. The easiest way to find out why the money is being written off is to call the MTS subscriber service at 0890. A contact center employee can provide you with all the information on your account and fully advise you on expenses. This information is confidential and is provided exclusively to the owner of the number; therefore, before starting a conversation, the subscriber must go through the identification procedure - give his passport details or word code. If you want to see everything with your own eyes, then you should use another method.
2. Personal Area. If you have access to the Internet, then going to the MTS operator’s website is not difficult at all. There you need to register and receive a login and password for your “personal account”; they are sent via SMS. Your personal account will allow you to clearly understand which service is currently connected and its cost. It is worth analyzing your tariff plan and the list of connected services, which of them are necessary and which should be disabled to save money. The next thing to check is the availability of paid subscriptions. A morning horoscope, weather newsletter, a beautiful melody instead of beeps - all this can significantly reduce your balance.
   Also in your personal account you can get a report on monthly expenses and call details. Having a printer at hand, you can print these files for clarity and see where the funds are going. This service does not require payment.
   If the debiting of funds was detected recently, you can use the service to view the five most recent actions. This can be done through the “personal account”, as well as using the USSD command.
3. Office visit. If you have a desire, then the first place to go and get all this information is only during a personal conversation with an MTS employee. MTS offices or branded showrooms are located in almost every city.

Attention! When visiting an MTS service office or brand salon, the identification procedure is also carried out. Therefore, you must have documents confirming the subscriber’s identity with you.

How to disable unnecessary MTS options?

You can find out more information about the availability of paid services by dialing the number subscriber service– 0890. MTS has abolished the previously used option management service via USSD commands. Now this information can only be clarified by a call center specialist.

If it turns out that you have extra service, which may incur a monthly (or daily) fee, must be disabled immediately. This can be done on the MTS website. After authorization in your “personal account” you need to:

• select “services”
• mark the options that you do not need
• with help certain commands, turn them off.

Note! When disabling certain services, you should be careful so that the service you really need is not turned off at the same time.

USSD commands will help you disable unnecessary subscriptions. To do this, you need to dial the command on your phone - *152*2#. After that, you just need to follow the clarifying requests.

There is another way to disable unnecessary paid subscriptions– this is the USSD command *111*919#. This service is called “my subscriptions”.

Sometimes, but still, a situation occurs when all of the above actions did not lead to the desired result and the money in the mobile account continues to disappear. In this case the only way out– this is a personal visit to the MTS service office. Office specialists will help analyze expenses and, if necessary, issue a written claim. Based on the results of consideration, it is possible to return the money.

A guarantee that an unnecessary paid service has been disabled is the absence of unscheduled debits from your subscriber account. To control this, we recommend checking your mobile balance every day. If the money stops going to waste, you did everything right.

Ways to protect your mobile balance

In order to similar problems passed you by, and the money on your balance was saved, you should follow a few fairly simple rules:

1. In general, do not call or send any USSD requests to short numbers. Because almost always, with rare exceptions, you have to pay for it. This method guarantees the safety of funds on your phone account.
2. Do not provide your phone number on sites you are not confident in. Most of these sites are created by scammers in order to withdraw money from gullible users. Take care of your funds!
3. Many entertainment channels do not conduct due diligence on all kinds of game shows. Therefore, we advise you to participate in them, especially if the questions are suspiciously simple, and to receive a prize you are asked to send an SMS to a short number. This service is a 100% scam.
4. Another common technique used by scammers is sending messages about a big win (a car or a large sum of money). You should be wary of the offer to receive a prize, despite the fact that you did not participate in any drawings or lotteries. “Free cheese,” as we know, only comes in a mousetrap. Do not respond to such SMS under any circumstances, as this will allow criminals to steal money from your account.
5. The same technique is often used on the Internet. Beware of dubious sites, do not call the numbers provided, despite the indication that the call is free, there is a risk that a tidy sum will be debited from your account. And by sending a message to a short number, you will most likely become the “lucky owner” of an expensive and unnecessary subscription.
6. Before connecting to a paid service from MTS, carefully read the payment procedure and terms of provision of this subscription. All information is contained on the official MTS website. Sometimes a paid service is activated automatically as part of some additional service.

Check your balance regularly mobile phone. If you are interested in any MTS service, carefully read the conditions; the cost of any number can be checked on the MTS website by filling out a special form. Recommendations on security measures, including financial ones, are also published on the operator’s official website. Only your attention and common sense can guarantee the absence of unjustified write-offs.

Users often ask the question: “How to find out the write-off date subscription fee for services?" For this purpose, Megafon has provided a service for detailing expenses, where you can get information for any period within 3 years. As a standard, the operator has set the balance to be written off on the first of every month, and for this to happen, the balance must have the required amount to be written off.

How to check the date of the last debits

To receive information about why money is debited from your account, you should send a USSD request to *512#. After this it will arrive text message, where a report on the last 5-10 charges for services will be indicated mobile operator. SMS are not charged, regardless of the user's tariff plan.

Important! The number of charges depends on the region where the subscriber is served (for example, in the Moscow region the user will receive a report on the last 5 withdrawals, in St. Petersburg - about 10).

How to get transaction data for the last 7 days

Information about paid transactions for the past week can be obtained using one of the options:

1. Dial USSD code *113# and press the call key. Next, the user will receive a notification in the form of an MMS, which will contain complete information about the paid actions carried out.
2. Send a blank text message to number 5039. After this, the user will receive a breakdown of expenses in the form of an MMS.
3. Send an SMS to number 5039, where you indicate your e-mail, to which the company will send a printout of the subscription fee for the past week.

For sending a report, a subscription fee of 21 rubles is debited from the Megafon user’s balance at the time the request is sent.

Information about transactions for the last month

Data on all expenses can be found in two ways: in the form of compressed information or full details of a paid service

Monthly bill. Condensed way information is called “Monthly Account”. The function can be activated in the MegaFon operator’s salon or on official resource companies through your Personal Account. To do this you should:

• open the “Services” section;
• item “Statistics and details”;
• indicate your e-mail in the field that appears;
• configure functions for receiving a response to a request;
• activate the service.

With this service, the subscriber will receive monthly information about the balance expenses for the specified email. The service is provided to all Megafon users free of charge.

Detailed details of paid functions. To order a detailed report on all cash expenses on the number indicating complete information, you should contact – 8-800-550–05–00 (calls are free) or 0500. Remember that the operator will ask for passport data, so you need to prepare the document in advance.

The service can also be activated in the salon cellular communications. Here you will need an identification document. In certain regions of the state this function can be activated by logging into your Personal Account on the official Internet platform of the mobile operator.

Such information service is charged and charged depending on the subscriber’s region of connection. Payment on average is 60-100 rubles. Payment for the service is debited from the subscriber's account every month after receipt of details. The subscriber can receive a detailed expense report in a convenient way, which is indicated when activating the service:

• printout to the postal address;
• by courier (a fee for courier services is added);
• letter by email.

How to find out the date when Megafon's subscription fee was charged for any period

To clarify costs for longer-term use of services, you can use the “One-time detail” service. By activating it, the user can obtain information for any period of use. You can independently generate/order a report exclusively for the last six months. To obtain data about an earlier period, you should contact a Megafon communication salon with a passport.

To generate a report yourself, you can use one of the following options:

1. Send a USSD request*105*803#, to which the operator will send information alert about expenses. Attention! In different regions of the Russian Federation, other USSD commands may be used to request of this service. You can find out the code for your region on the company’s official Internet resource in the “Services” section.
2. Dial short number 0500 and follow the instructions from the answering machine (free of charge).
3. Go to “Personal Account” and select necessary information behind certain period. The information can be viewed in the form of a message at the email address specified by the subscriber.
4. Call 8-800-550-05-00, where the operator will help you order one-time detail(for free).
5. Go to the office cellular company Megaphone (identity document required).

According to the terms of the agreement, the balance of your personal account on the 1st day of the month must be no less than the amount of the subscription fee for the selected tariff plan and monthly additional services. Therefore, you must make payments before the start of the new month.

The following are debited from the Subscriber's personal account:

1. Subscription fee

Includes a certain amount of traffic, according to the tariff plan. It is written off in full on the 1st of every month. If there are not enough funds in the personal account, the debit is negative and access to the services is blocked. If the Subscriber replenishes the balance of his personal account to a positive state within a month, the account will be unblocked and access to the services will be opened.

For example, if there were 400 rubles in the account on April 30, and the subscription fee is 700 rubles, then on May 1 the balance will be -300 rubles and the personal account will be blocked. If the Subscriber pays a fee of 300 rubles on May 7, then access to the services will be unblocked until the end of the month.

2. Payment for traffic exceeding the amount of traffic included in the subscription fee

Debited from your personal account as traffic is consumed for each additional megabyte. Cost of 1 MB additional traffic determined according to the tariff plan.

For example, if the subscription fee of the “TOP” tariff includes the cost of 2 GB (2048 MB) of traffic, then for the downloaded 2049 MB the amount of 0.86 rubles will be debited from the personal account.

3. Fee for additional services (type of payment: one-time)

Written off no later than the next business day after the service is provided.

4. Payment for additional services (payment type: monthly)

It is written off on the 1st of every month, regardless of the status of the personal account.

If your payment is less than the subscription fee, your account will be blocked due to lack of funds. Try to deposit an amount no less than the subscription fee into your personal account and no later than the 25th of each month.

Yes. The amount remaining at the end of the billing period is transferred to the next month.

If on the 1st there are insufficient funds in your personal account to charge the subscription fee, access to the services will be blocked. If the account is blocked, this site and the personal statistics page remain accessible.

In this case, you need to make payment.

After this, the subscription fee for the current month will be debited from your personal account in full and access to the services will be unblocked.

Call our office and cancel the blocking. You can also send a letter to.

Traffic is the amount of information coming to your computer from the network and sent from it to the network, measured in bytes.

Every time you browse the Internet, information is sent to your computer. Incoming traffic is information coming to your computer from the network. Outgoing traffic- information leaving your computer on the network. When calculating traffic fees, the traffic volume is taken into account with an accuracy of 1 Byte, given that: 1 kByte = 1024 Bytes, 1 MByte = 1024 KByte, 1 GByte = 1024 MByte.

Write an application to block services and fax it to us, send it to or bring it to our office. Blocking is possible for a period of 1 to 6 months, the cost is indicated in the contract.

Good time. I came across the following situation: With the prepaid tariff system “All for 400”, I was repeatedly charged a monthly fee in the negative. My phone is blocked and I owe Beeline 1089 rubles. 18 kopecks rubles

This is what I sent to the support service: Good afternoon, number 8963ХХХХХХХ please explain to me why I have such a debt?!? I have a tariff of 400 rubles. per month, I took the promised payment of 400 rubles once, then the phone was blocked until the borrowed amount was replenished, then on the 12th the monthly payment was due minus balance They wrote off another 400 rubles as a minus, and I don’t understand further write-offs at all!!!

Now the balance is minus - 1098 rubles 18 kopecks. How are funds debited on a blocked number for services that I do not use, because... Number blocked for not paying for services?!? At the same time, today is the 12th and suddenly nothing is written off!!

Here is the account details, while my account has minus 1098 rubles!!! How so? Not only do you constantly write off some kind of auto-trust payments that I didn’t take, but even if the balance is minus, you write off the subscription fee, and I still haven’t found in the details where another 400 rubles were lost?!

Date/Time Service Phone number Scope of services Balance Balance change Final balance
March 15, 2016 Tue, 02:02:19 Write-off Trust/Auto-trust
- Main balance -400,0000 rub. Final balance -698.1786 rub.
March 15, 2016 Tue, 02:02:19 Connection fee Trust. payment
- Main balance -25,0000 rub. Final balance -298.1786 rub.
March 12, 2016

March 12, 2016 Sat, 02:43:51 Subscriber. “All for 400” fee -
Main balance -400,0000 rub. Final balance -273.1786 rub.
05 Mar 2016 Sat, 02:10:28 Write-off Trust/Auto-trust
- Main balance -400,0000 rub. Final balance -212.3786 rub.
05 Mar 2016 Sat, 02:10:28 Connection fee Trust. payment: - Main balance -25,0000 rub. The final balance is 187.6214 rubles.
29 Feb 2016 Mon, 01:53:47 Write-off Trust/Auto-trust
- Main balance -400,0000 rub. Final balance -36.3786 rub.
29 Feb 2016 Mon, 01:53:47 Connection fee Trust. payment: - Main balance -25,0000 rub. Final balance -363.6214 rub.
12 Feb 2016 Fri, 01:48:56 Call. “All for 400” fee - Main balance - 400.0000 rub. Final balance -71.5786 rub.

Several times, I communicated with those. support in chat and by mail, I saved all the dialogues, you will laugh, the first operator in the chat assured me to the last that my balance was not the same, but completely different, until I sent her a screenshot from my personal account, where it hangs in big red letters debt, the same as on the phone, before that she strongly advised me to check the balance *102#, although I have had this number for 10 years! After the girl saw the screenshot, she said that she couldn’t help with anything, since they were changing software!!! So wait for the operator's call! (I’ll make a reservation right away: I downloaded all the dialogues, and if necessary I’ll add them). A couple of hours later I contacted another operator, who assured me that all the write-offs were correct, when I asked how they were correct with a negative balance, they wished me have a good day and interrupted the chat.

This was followed by correspondence by mail, which resulted in the following letter:

Re: Debits from a blocked account with a negative balance
Aug 12 at 20:06[email protected] Ksenia! Have a warm summer with Beeline!Your request has been reviewed.The write-offs are correct.10.03 You took trust payment in the amount of 400 rubles.March 12 is the date the subscription fee is charged according to your tariff. At the time of write-off it was 126.83 rubles.15.03 repayment occurs trust payment in the amount of 400 rubles + commission 25 rubles.Now the balance is 698.18 rubles.You see a negative amount of 400 rubles more on your phone balance.Thus, the amount of 1098.18 is the recommended payment, with the calculation of payment of the tariff ALL FOR 400 for the current month.

Don’t you think it’s strange to have such a recommendation when a subscriber is shown a minus balance of 400 rubles more than he owes? I don't want to be on this tariff anymore. Why was the subscription fee charged if there were insufficient funds?! And it turns out like this: I didn’t use the services of the tariff plan after 400 rubles were charged for the subscription fee? Because the trust payment was written off from me and I had a minus on my balance. Those. I haven’t used the service but still pay?

Based on all the statements, it turns out that I owe you 298 rubles, total trust payment + 25 rubles. for the service, but not 698 rubles. and especially not 1098 rubles, which is persistently displayed in my phone and personal account. What you can see below!!!

I have all the dialogues, account details and screenshots!!! But excuse me, this is nonsense, showing negative recommendations to the user!!

p.s. the number is registered to the spouse, if necessary, I will provide additional information

Instructions

If your servicing mobile operator is Beeline, go to the following address: https://uslugi.beeline.ru/. Create account to go to the “Personal Account” section. You can read the steps required for this below the login form, you will need access to your phone.

Go to the tariff plan management section and select one that does not require a subscription fee to use it. Also look at the list of additional services connected to you and disable among them those for the use of which a certain amount is periodically debited from your account. Also, if you do not have access to the Internet, contact help desk company by calling 0600.

If you use the services of the MTS company, for which you periodically have to pay a subscription fee, go to the website https://login.mts.ru/amserver/UI/Login and act according to the instructions of the system. Change in settings tariff plan service or disable services that require a subscription fee.

In order to change the service tariff plan or disable additional services provided to you by Megafon on a subscription fee basis, use the special “Service Guide” management menu. You can find out how to connect it on your phone by clicking on the following link: https://www.serviceguide.megafonmoscow.ru/.

Next, following the menu instructions, execute necessary actions to disable the subscription fee. You can also use the 0500 number to contact the operator if you do not have access to the Internet or the Service Guide cannot be connected for any reason. You can also contact the company's customer service offices located in your city.

Helpful advice

Check the terms and conditions of services periodically; some of them may be subject to a subscription fee over time.

What services with a subscription fee are currently activated on your SIM card? Doesn't this suggest fee the tariff itself? This question interests every subscriber of any cellular network. There are several ways to find out the answer to this.

Instructions

Try it, and then during the day do not use any paid services (calls, messages, the Internet). On prepaid tariffs for services, if available, it is most often written off in equal shares every . The next day, check your balance again - has it changed? If yes, there is a subscription fee for any set of services. Multiply the difference between yesterday's and today's balance by 30, and you will find out how much you have to pay for these services per month.

Please note that some operators charge subscription fees for a number of services once a month, even with a prepaid tariff. Some third-party content providers charge you for subscribing to their services every few days.

If the subscription fee is charged for unlimited Internet, either unlimited calls within the network or to your favorite numbers, or unlimited sending of MMS messages, the cost of the service is low, and you actively use it, it is unreasonable to refuse it. Without such a service, you will probably spend much more money than with it (you can even try to calculate how much more).

For some operators, the list of connected services can be found through the SIM menu or Personal Area Online. All you have to do is look at the tariff parameters and the cost of each of the services on the website or ask them from a consultant.

Call the operator's support service and ask a consultant to tell you in favor of which content provider the amount was written off. If the consultant does not give you the phone number of the content provider, try to find it yourself by name using search engines. Call the content provider consultant and ask for all subscriptions. Sometimes you need to do this yourself by sending a message with the command “STOP” or similar to a special number.

If the subscription has not expired, call the operator's support service again and ask them to enable the service of blocking payments in favor of content providers. U different operators it is called differently. Please note that this may cause you to lose the ability to use mobile transfer.

Some operators impose paid services, connecting them in advance immediately when purchasing a SIM card. This could be, for example, voice or replacing beeps with melodies. The subscription fee for such an intrusive service does not begin to be charged immediately, but after a period of usually two weeks. If you find yourself subscribed to such a service, be sure to cancel it by asking your advisor to turn it off or tell you how to do so.

The MTS operator offers its subscribers two types of options: subscriptions. Depending on what exactly you have connected, the method of disconnection will be selected (only in some cases). The point is that there are also universal options deactivations, which can be used in both cases.