Sony xperia is blocked. My Xperia Theft Protection can turn your smartphone into a brick
Device Security
Checking device security
Your device is equipped with several security features that are recommended
use in case of loss or theft.
These features include the following.
Setting a screen lock using a PIN, password or pattern will help
Protect your device from being used or reset by unauthorized people.
Adding a Google™ account to prevent other people from using your device
if it is lost or all data is deleted from it.
Activating the "Protected by my Xperia" or "Android™ Device Manager" web service. By using
using one of these services you can remotely determine the location of the device,
block it or delete all data from it.
Verifying device ownership
Depending on the security features you use, you will need to unlock the screen using
PIN, password, pattern, or enter your Google™ account login information.
Below are examples of security features and some of the required credentials.
Factory reset
settings
To perform a factory reset, you must first
unlock the screen.
Protected by my
Xperia
Google™ account associated with this device. To complete
To configure the device, the device must be connected to the Internet. Otherwise
In this case, you will not be able to use your device after resetting the settings.
Dispatcher
Android™ devices
To remotely reset the device software from
using this service, you must enter a username and password for
Google™ account. To complete setup, the device must be
connected to the Internet. Otherwise you will not be able to use
your device after resetting the settings.
Soft reset
settings
If you use software for a soft reset
Xperia™ Companion software when starting the device after completion
To reset settings you need to enter the username and password for the account
Google™.
You must enter your Google™ account information in Android™ Device Manager.
This must only be the Google™ account you have set up on
device on behalf of the owner. If you do not enter this account information in
during setup, the device will not be able to be used.
Screen lock
There are several screen lock options available. The following are the lock types,
arranged in order of increasing protection.
Swipe: No security, but provides quick access to the Home screen.
Pattern: To unlock, you need to draw a simple pattern with your finger.
PIN: To unlock, you must enter a PIN containing at least four digits.
Password: To unlock, you must enter an alphanumeric password.
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We can name many reasons for blocking access to a Sony phone. One of the main reasons is that you forgot the password you created. While it is unlikely that anyone would forget their password, it does happen quite often among users. The inability to bypass the screen lock is annoying as the phone becomes an important part of our lives. We will tell you how to unlock Sony password (Xperia) in 3 ways.
There are several ways to reset your screen lock. The available methods depend on the screen lock type and the version of Android your Xperia device is running. Some of the methods, such as those using Xperia My Service or Android Device Manager/Find My Device, require you to already have the service enabled on your device and have an internet connection enabled.
Read the table of contents to quickly find the information you need.
The note! Before you do any of the steps in this article, make sure you know your Google username and password. Depending on your security settings, your Xperia device may become locked after a reset or restore. Then you need to enter your Google account username and password to use the device. If you don't remember your Google username and password, you can't unlock the device yourself.
Advice. You can recover your Google account username and password using the Google account recovery page on . For Xperia X, Xperia L1, Xperia E5 and Xperia Z series (Android 5.1 or higher), you should know that when you receive a new Google username or password, you cannot use it to register and restore your device for 24 hours.
1. Click: Forgot your password?
2. To unlock your phone, you can answer the security question you set up when you set the screen lock. Or you can enter your Google account username and password. Click " Further».
3. Enter the answer to the question you selected or enter your Google account username and password. Click " Unblock».
4. You will be asked if you want to create a new screen unlock password. If you don't want to, click No.
If you haven't created a Google account or if you've forgotten the answer to your security question, you'll need to reinstall your phone software. This will delete any information stored on your phone. There's no way to recover the data that will be lost if you do this, but you won't be able to reset your screen lock without reinstalling the software. Read below on how to reset Sony.
Using the Xperia service to reset your screen lock
The note! Make sure you know your Google™ username and password. You may have to use them to use your Xperia™ device after the reset.
Using the Xperia service to reset your screen lock. All content on your Xperia device is retained after you reset your device's screen lock. The note! This method is not available on devices running Android 7.0 and above.
This reset method requires you to have previously enabled Xperia My Service on your Xperia device. Your Xperia device must also have an active internet connection (Wi-Fi® or mobile network).
How to reset your password using Xperia service
1. Turn off your phone.
2. To hard reset your phone, start by pressing and holding power buttons + buttonincrease the volume in within a few seconds.
3. The device will vibrate once. At this point, you can release the Power button. Continue holding the Volume key for another 10 seconds.
4. The phone will vibrate and then turn off, indicating that the hard reset procedure is complete.
Using Find My Device to Reset Sony Password
The note! Make sure you know your Google username and password. You may have to use them to use your Xperia™ device after the reset.
This reset method requires you to have previously enabled Android Device Manager on your Xperia™ device. Your Xperia™ device must also have an active internet connection (Wi-Fi® or mobile network). Selecting this method performs a full factory data reset. All content on your Xperia™ device will be deleted. In some cases, the content on the SD card may not be erased during a Find My Device reset.
If your SD card is not encrypted, you can remove it before performing the reset to prevent it from being erased. However, if you are using an Xperia™ device in a corporate environment, your IT department may have to force encryption on the SD card on your device. In this case, the contents of the SD card are erased or unreadable when you perform a reset, even if you remove the card beforehand.
How to Reset Sony Password Using Find My Device
1. If your SD card is not encrypted or not used in a corporate environment, remove it before performing a reset. Before removing the SD card, turn off your Xperia™ device. Turn on the device when you have removed the SD card.
2. On your computer or mobile browser, go to the website.
3. Sign in to the Google account you previously added to your device.
4. If you have multiple devices, select the device you have blocked at the top of the screen.
5. Select " Erase" Keep in mind that this action will permanently destroy all your data, such as your apps, photos, and music. Once you delete the contents of your device, Find My Device will no longer work on your device.
6. After remotely erasing the contents of your device, you can set up your device again with your Google account and a new screen lock.
Recovery software to reset your Xperia device
The note! Make sure you know your Google username and password. You may need to use them to use your Xperia™ device after recovery.
You can reset your screen lock using a USB cable, your computer, and the software recovery feature in the Xperia™ Companion app.
The note! The software recovery feature replaces the software on your device. All personal data stored on your device will be lost. Content on the external SD card is not deleted. Xperia™ devices must have a minimum charge level of 80% before you can perform a software restore.
Steps:
1. Computer: if it is not already installed, download and install the Xperia Companion app from .
2. Open the Xperia Companion app.
3. In the section " Xperia Management" click " Software recovery».
4. Follow the on-screen instructions, but do not connect your Xperia device to your computer until you are told the five-step instructions in the Xperia Companion window.
If you've forgotten your screen lock PIN, password, or pattern, or are otherwise unable to unlock your screen, reset your Xperia™ device's screen lock. Before doing this, carefully read the requirements and results of each reset method.
Use the my Xperia service to reset your screen lock.
Result. Content on the device will not be deleted.
Requirements. This reset method requires that the my Xperia service is activated on your device. To check that my Xperia is activated on your device, go to myxperia.sonymobile.com and sign in using the Google™ account you set up on your device. This method also requires an active Internet connection (Wi-Fi or mobile network).
Reset screen lock using my Xperia service
- Go to myxperia.sonymobile.com from any device connected to the Internet, such as a computer.
- Sign in to the Google™ or Sony Entertainment Network account you set up on your Xperia™ device.
- Click the image of your Xperia™ device in the devices section.
- Select Lock or Change PIN to change your current lock screen PIN to a new one.
- Follow the instructions on the my Xperia service screen.
To reset the screen lock on your Xperia™ device, use the software recovery feature in the Xperia™ Companion app.
Result. The software on the device will be reinstalled. All personal data stored in the internal memory will be deleted. Content on the external SD card will not be deleted.
Requirements. To use this method, you must have access to a computer with an active Internet connection. A USB cable is required to connect the device to your computer. The device's charge level must be at least 80%.
Restoring software using Xperia™ Companion
- Make sure Xperia™ Companion is installed on your PC or Mac®.
- Open Xperia™ Companion on your computer, but do not connect your Xperia™ device until prompted in the fifth option in the Xperia™ Companion window.
- Select an item Software recovery on the computer screen.
- Follow the onscreen instructions to reinstall the software and perform a recovery.