Removing the voluntary blocking of mts. What does it mean that a subscriber is temporarily blocked by MTS


Like all operators mobile communications, MTS provides its customers with the opportunity to voluntarily block their SIM card. “Voluntary blocking” can be used, for example, if you plan not to use your SIM card for a long time, but would still like to keep your number. Service voluntary blocking It will also be useful if your phone is lost or stolen - then an attacker will not be able to use your number.

How to enable and disable “Voluntary blocking” of MTS

The first thing you need to pay attention to is unlocking. After all, it is no less important than connecting the service being studied. All clients who use the function sooner or later ask about how to remove the voluntary blocking of MTS. And here they may not have the best answer.

The thing is that unlocking is not always possible. It all depends on which block was set by the subscriber. A temporary one allows you to restore the functionality of the SIM card, but a permanent one does not.

Therefore, when using the “Voluntary Blocking” (MTS) service, you should pay attention to what type of block will be installed.

The service has several ways to connect and disconnect.

Through your Personal Account on the MTS website

To manage the “Voluntary blocking” service, you can use the “Personal Account” on the mobile operator’s website.

You need to go to the website mts.ru and log in to your “Personal Account” there. Next, it is recommended to visit the Internet assistant. The services have the “Block number” function. If you click on this line and follow the instructions (namely, select the appropriate option - whether you have access to the SIM card or not), you will be able to block the number.

If the SIM card was previously blocked, the “Unlock” line will now appear in the services. Accordingly, its use will help restore the functionality of the number.

Via USSD command (connection only)

“Voluntary blocking” of MTS can be activated using the USSD command. It should be noted right away: you will not be able to unblock the number this way. Therefore, USSD requests are relevant only for connecting to the service.

What will need to be done? Dial on mobile combination *111*157# . Next, press the “Call” button on your phone and wait until the request is processed. After a few seconds, the voluntary blocking of MTS will be activated.

The first 2 weeks the service is absolutely free. Starting from the 15th day you will have to pay 1 ruble for every 24 hours of using the opportunity.

Customers indicate that it is the USSD request that is in greatest demand. This technique allows you to independently and at any time use the number blocking function. Only the studied combination is suitable for temporarily disabling a SIM card. This means that it will be possible to restore the SIM card when it is needed.

Through a call to a short number

You can call to short number 1116. The robotic voice will turn on here.

The subscriber must listen to everything that is told to him after the call, then press the button responsible for blocking. Just a few seconds and the job is done. The SIM card will be disabled. Either temporarily or permanently. It all depends on which button the subscriber chose.

Voluntary blocking of MTS can be lifted in the same way. Only clients don't best reviews leave about this method. It works ineffectively, and most often your request can be refused. Therefore, calling 1116 should be considered primarily as a way to activate the service.

Through a call to the MTS operator

By calling the telecom operator, you can enable or disable any proposed function. And blocking/unblocking a number is no exception. Especially if you need to temporarily abandon communication services.

How to remove voluntary MTS blocking from your phone? Exactly the same as connecting it - by calling 0890. The subscriber must wait for a response from the call center employee. Next, it tells you what exactly needs to be done: block the number or unblock it. In the first case, we must not forget to mention the type of blocking.

Next, the call center employee will ask for your personal information and check it against the database. After all, all functions with a SIM card can only be performed by the real owner of the number. If everything is correct, a request will be made for the subscriber to activate a particular service. You can hang up. Once the request has been processed, mobile device You will receive a message about the successful activation of the “Voluntary blocking” (MTS) function or about its refusal.

By contacting the MTS office

Another very good way- This personal appeal to the offices of a mobile operator to receive certain services. If you are interested in how to unlock the voluntary blocking of MTS or connect it, you can use this method. Only for him you should take your ID with you.

The first step is to visit the nearest salon cellular communications MTS. Next, the citizen informs the employees that he wants to block or unlock the SIM card on the phone. He will be given an application form, which must be completed personally by the client.

Next, the finished document is given to office employees. A few minutes - and connecting/disabling the function will be activated. By the way, to enable the “Voluntary blocking” (MTS) service, you can simply give your mobile phone to office employees and inform them of your intentions to refuse to use the number. That is, without a statement. For this, clients leave positive reviews about the company's work.

After all, you don’t have to deal with paperwork at all!

But unlocking the phone is a more important matter. And therefore, it occurs only after the corresponding application has been transmitted to employees. However, they return the number to working condition very fast. Clients indicate that the voluntary blocking of MTS after writing an application is removed in 5-10 minutes. This means you don’t have to worry that the process will drag on!

How to unlock an MTS SIM card via PIN and PUK codes

It's always unpleasant to discover that your SIM card is blocked. You cannot make a phone call or use other services of the operator, and friends trying to call you hear only the voice of an answering machine, informing you that the number is no longer in service.

Don't despair! There is always a chance to unlock your MTS SIM card and continue using it as if nothing had happened. True, whether it will be possible to restore the number largely depends on the reason for blocking the SIM card.

If you have not disabled the PIN code verification function on your phone, then after each turn on, the device will request a PIN code from your SIM card. It is enough to make a mistake only three times for the device to be blocked.

In this case, to unlock the SIM card you will need to enter the PUK code. You can find it out by looking in the envelope you received when purchasing a SIM card. Usually the PIN and PUK are indicated on a small paper insert, or on a plastic card to which the SIM card was attached.

If you do not have this envelope, PIN and PUK codes you can find out:

  • by sending free SMS to the short number 9999 of the form 375 ХХ ХХХ ХХ ХХ code word. The code word is the same word that you came up with when you signed a contract for communication services when purchasing a SIM card. If you don’t remember your code word, you can look it up in the contract. SMS to number 9999 can be sent from any MTS phone.
  • by calling the operator at 0890, or 8-800-250-0890 (you need to call from any phone except MTS mobile);
  • using the Internet Assistant;
  • by personally contacting the MTS customer service center.

If you enter the PUK code incorrectly 10 times in a row, the SIM card is blocked forever. It will be impossible to restore it, and further use numbers will become possible only after replacing the SIM card at an MTS communication store.

How to unlock an MTS SIM card after “voluntary blocking”

There are several ways to unlock a SIM card in this case.

Personal appeal to the MTS communication salon

This is the most reliable way restore SIM card. You must have a passport with you, and if the SIM card is not issued in your name, then a notarized power of attorney from its owner. After presentation necessary documents you will be asked to write an application to restore the SIM card. After this formality, you will immediately receive a new SIM card with the same number and previously connected services.

Service "SIM card delivery"

Not all subscribers have the opportunity to personally contact an MTS communication salon to receive new SIM card. And in this case, the company met its customers halfway, providing free service for SIM card delivery by Russian Post. Courier delivery of a SIM card to your home is also available, but this service is paid. Its cost depends on the urgency of delivery and your tariff plan. Delivery can be ordered in two ways:

  • Order delivery of a SIM card by Russian Post you can by calling service number 0890, or call 8-800-250-0890 if you call from any other phone. You need to wait for the connection with the operator and provide him with your phone number, passport details and mailing address. The estimated delivery time for a SIM card is from 3 to 15 days.
  • To use courier delivery of a SIM card, you must fill out a special form on the MTS website, which is located at anketa.ssl.mts.ru, or by calling customer service 0890, or by calling 8-800-250-0890. Three delivery modes are available: “Economy” - within 3 working days, “Expedited” - within 1 working day, “Express” - within 3 hours.

Call the MTS contact center

If you have a blocked SIM card in your hands, then it is not at all necessary to go to a communication store. To restore the number in this case, you just need to call the operator and inform about your desire to unblock the MTS SIM card.

To reach a “live” operator using the short number 0890, wait until the start voice menu and press the 5 and 0 keys in sequence. For calls to customer service from a landline phone, as well as phones from other cellular operators toll free number 8-800-250-0890. To contact the operator at this number, wait until the voice menu starts and press the 1 and 0 keys.

To restore your SIM card, be prepared to tell the operator your passport data, as well as the code word that you came up with when concluding a contract for the provision of mobile communication services.

Reasons for automatic blocking of MTS SIM cards

Under certain circumstances, MTS reserves the right to automatically block the subscriber's SIM card. Most often this happens for one of the following reasons:

  • negative phone balance for a long time;
  • debt on the invoice (when using the “In Full Trust” service);
  • The SIM card was not used for 60 to 183 days (no calls were made, no paid services were activated).

Specify the reason for blocking you can call the operator at contact center by phone 0890 or 8-800-250-0890. Here they will tell you whether it is possible to restore the SIM card and how to do it.

If your SIM card is blocked for a financial reason - due to debt or a negative balance, then you can restore the SIM card simply by topping up your phone balance with the required amount.

If the SIM card was just lying in your desk drawer, and after some time you found it and decided to use it, then whether you can restore it or not depends on how long you haven’t used it.

Depending on the tariff plan, MTS may block the SIM card after 2 months (60 days) of inactivity. On some tariffs, the maximum period of inactivity for a SIM card is 183 days. After this time, the SIM card is blocked forever and the number cannot be restored.

Anything can happen in life. For example, you could become a victim of an attacker who steals your mobile phone, or lose your favorite gadget. In such a situation, blocking the SIM card becomes necessary. In addition, subscribers decide to block MTS number, wanting to become a client of another mobile operator. Of course, you can simply throw away an unnecessary SIM card, but this method is somewhat barbaric and, of course, you should not resort to it if this number page registered in social network or a bank plastic card is linked to it.

There are several ways to block an MTS SIM card. In this situation, everything depends on the specific circumstances. If the SIM is at your disposal, then the most convenient way is to insert it into the phone and, using special teams, block it yourself. If your SIM card is lost, but the method mentioned above will not work for you, so you will have to consider others. In this article we will tell you in detail how you can block an MTS number.

MTS SIM card: temporary blocking

Let's assume that for some reason, say, because of a long business trip abroad, you no longer need an MTS SIM card. At the same time, you like the selected tariff plan and phone number, i.e. you would like to continue using it in the future. What to do in this situation? Especially for such cases, MTS came up with a service called “Voluntary blocking”. Its essence lies in the fact that the SIM card is not blocked forever, but only for a certain period of time.

Note! The Voluntary Blocking service allows you to temporarily block a phone number. As soon as you need it again, you can activate it.

After you use the provided service, your MTS SIM card will be deactivated. Of course, you can insert it into your mobile phone, but this will be a useless exercise, because you still will not be able to make calls to other subscribers, send and receive text messages, access the Internet, etc. This type of blocking has no time limit.

The user independently removes it at the moment when he needs the MTS SIM card. If before blocking a number you see that it has cash, then you shouldn’t spend them urgently. The fact is that after deactivation, a “freeze” will be imposed on your account, which will be removed after the SIM is restored. At the same time, it is important to know that during blocking MTS does not write off money.

To temporarily block a number, use one of the following methods:

  • Pick up your phone and send a USSD request *111*157#
  • Dial 1116 and follow the commands dictated by the mobile assistant;
  • Sign in Personal Area on the official website of MTS. At the bottom of the page, find the “Block” field and click on it. After this you will be redirected to new page, where you need to check the box next to the “Voluntary blocking” item and click on “Next”;
  • Call the MTS call center, contact the operator and ask to temporarily block the SIM card.

If you need an active number, you can remove the temporary block:

  • Through your personal account;
  • When visiting an MTS salon;
  • Through the operator's call center.

Attention! There is no charge for activating the “Voluntary blocking” service, but only after the number has been inactive for 2 weeks. From the 15th day, the daily fee is one ruble. This means that if you are not completely sure that you will need a SIM card, then it is more rational to refuse unnecessary expenses and block it forever.

Block MTS SIM card forever

If you have decided that you will never insert the existing SIM into your mobile phone again, and you want to get rid of it, then the ideal way out of the situation is to disable it. This can be done in several ways at once, each of which will be discussed below.

Blocking an MTS number forever will not be done in one of the following ways:

  • Through your personal account. This method is considered the simplest, because you don’t have to pick up the phone and call an operator or visit an MTS salon. The only thing you need is an Internet connection. Because the we're talking about about how to block a SIM card permanently, and not temporarily, you must be careful, because the described method has some similarities with connecting the “Voluntary blocking” service, but differs in the sequence of actions performed. So, first of all, log in to your personal account and go to the “Blocking” item, which is located at the bottom of the page. Then you will see a new page on which you need to skip the item regarding setting a voluntary block and click on the “Next” button. The next step is to confirm your actions. If you do everything correctly, the number will be permanently blocked. Of course, you can insert a SIM into your phone, but on its screen you will only see an inscription about searching for a network: no access to the Internet, no calling, no sending text message will be impossible.

  • Through the customer support center. If you are not used to using your personal account, and blocking a SIM card through it is not clear to you, then calling a specialist can solve the problem. To contact an operator who knows how to block SIM cards, pick up the phone and dial the short number 0890. If you are about to make a call from landline phone or from the network of another mobile operator, you will have to dial the number 88002500890. After a short conversation with an MTS employee, the SIM will be permanently blocked.
  • When contacting brand salon MTS communications. This option considered the most reliable. Take your passport and go to the nearest operator’s office, where a qualified specialist will as soon as possible will solve your problem.

We all actively use mobile phones Everyday life, we make a lot of calls, send SMS and consume network traffic. Without an activated SIM card, it is impossible to perform any of the listed functions. Sometimes the consumer independently sets a temporary block on the SIM or the provider suspends the service. Let's look at the popular and effective ways, how to unlock a SIM card from MTS.

How to find out if a number is blocked?

Before you figure out how to resume the previous operation of the SIM card, you need to find out possible reasons to install the block. There are several options to find out if a number is active:

To find out if a phone number is active on current time, you can use one of the following recommendations:


  1. Try to commit outgoing call to any contact or send SMS. If the SIM card is temporarily not working, you will not be able to perform any of the above actions.
  2. To be as sure as possible, ask a friend or anyone nearby to dial your cellular telephone. In the handset he will hear the voice of an automatic informer, who will report that the number is blocked, instead of the standard long beeps.
  3. If you have any questions, please contact any of the provider’s nearest service centers, ask a free consultant to provide a detailed answer and describe the reason for the card’s inoperability.
  4. Call the number technical support MTS subscribers - “0890”. Wait for a response from the specialist, after listening to the informant, so as not to wait on the line, press “0” and find out about the current status of the contract.
  5. If you have it on hand Personal Computer or another mobile device with active access to the network, log in on the page in your personal account. In the main menu you will see the SIM status.

Unlock methods

Now let's move directly to solving the problem. There are many available methods to resume previous service. Moreover, you can perform all the necessary procedures yourself or with the assistance of the provider’s employees. Let's look at each method and find out what to do to restore the SIM card's functionality.

In the office


The most common and easiest way is to seek help from qualified operator specialists. Be sure to bring your passport with you to confirm your identity and right to own the SIM card. Without it, you will be denied service. Fill out an application according to the established form to remove the voluntary blocking. After you go back to active mode, a notification from the provider will be sent to the phone number. If a financial block is imposed, then the only way getting rid of it is to pay off the debt. In the salon you can make a payment for any amount without charging a commission.

If the SIM card is stolen or simply lost, then the only recovery method is to create a new duplicate SIM with the same contact number and the same characteristics, but all previously saved contacts will be lost.

Attention! If the operator has issued a telephone combination for another subscriber, then you will no longer be able to unblock and return the SIM card yourself.

Through your personal account


If you previously installed a voluntary block on your SIM card, you can remove it yourself at any time on the provider’s official website, through your personal account. Access to the interface is open to all MTS clients. Perform authorization. In the main service menu, go to the section personal account and deactivate the manual block. A similar list of actions can be repeated in the “My MTS” mobile application, which is a compact version personal account. You will not have to restore work if you set the exact pause time interval when connecting the lock. It is impossible to activate an MTS SIM card if it has not been used for a long time if it is re-issued to another consumer.

Attention! After the SIM card resumes operation, all previously installed tariff plans and services will be retained on it, and the balance will not change.

Call technical support


Can't make a call or send SMS? Call the MTS technical support number “0890”, which works continuously without interruption. Ask your friend to borrow a mobile device, then contact a consultant. After confirming your identity, he will describe the reason for the suspension of service and list all possible solutions Problems. If SIM card lost or faulty, ask for it to be restored, and then pick up a new duplicate at any operator’s sales center.

Unlocking if there is no PUK code

When you purchase new sim get together with her starter kit supplied special keys for activation, they are usually written on the packaging - PIN and PUK. The first is required to protect personal data and only three attempts are allowed to enter it. If it does not work, then automatic blocking occurs. To withdraw, you must enter PUK. This time, 10 attempts are given, after which the SIM completely fails and there is no way to restore it, you can only get a duplicate.


After receiving the code, try to write it down and keep it in a safe place.

Conclusion

The article looked at all the methods to unlock a SIM card yourself or with the help of MTS employees. To ensure that your provider does not stop servicing your phone number, try to make payments on time and do not leave your mobile device unattended.

Sometimes mobile users need to block a SIM card for one reason or another, and it is also blocked by the operator’s decision, due to the subscriber’s violation of the terms of its use. When the need to use the phone number arises again, the client is asked to restore access to the services. Unlock SIM card Russian operators communications, including MTS, is possible only in cases of temporary blocking.

Find out if the number is blocked

In cases of voluntary suspension of service, the subscriber, as a rule, knows that he previously blocked the SIM card. As for financial or automatic locking, then it may not be known.

You can check your SIM for activity by calling any subscriber of any cellular operator, depending on voice message The status of the card will become clear:

  • A message stating that a call cannot be established and asking you to contact service center, indicates the presence of a voluntary or financial block;
  • If the action is taken automatically by the telecom operator, the message “Not registered on the network” will appear when you make a call.

If you call this sim system will report in all cases the same text indicating that the subscriber is temporarily blocked.

Up-to-date information about the status of the card can be obtained in your personal account by contacting the operator’s hotline (not valid when automatic shutdown) or by visiting the company office.

Available unlocking methods

Unlocking a SIM card with the same phone number possible with voluntary or financial blocking of the provision of communications.

Table 1 Unlocking methods

Personal account and application

To remove a voluntary block from an MTS number yourself via the Internet, you can use the capabilities of your personal account or mobile application. To do this you will need:

  • Go to the company’s official website, log into your personal account, or download a special mobile application.
  • Log in to the service using your username and password.
  • Go to the “Number management” tab → “Blocking”.
  • Click the “Unblock” button.

If there is no phone number set lock, a corresponding message will be indicated, then you should check the balance, perhaps interruptions in communication are caused by its negative value.

Contacting the contact center


If it is not possible to resolve the issue on their own, users have the opportunity to contact the company’s hotline to unblock the phone number and receive up-to-date information on it. In this case, you can restore the functionality of the sim by following voice prompts or waiting for connection with the operator.

To get help from a contact center employee, you will need to give him your phone number, full name. and passport data, as well as answer some questions related to account servicing. For example, call the PUK code. This allows you to verify that the direct owner of the phone is contacting you.

Visit to the salon


Sometimes it is not possible to determine the reason for blocking a number remotely. In such cases optimal solution is a visit to the operator’s cellular communication salon or affiliate network. When contacting the company to unlock an MTS SIM card, you will need to have a valid passport for which it was issued.

Office staff will help identify the reason for the suspension of services if there was no voluntary blocking, and will also suggest a way to remove it, if possible.

Unlocking in the absence of a PUK code


In most cases for reactivation PUK code is required. For example, when a card is blocked due to an incorrectly entered PIN code. In this case, the question arises: “What to do with the SIM card next?”

If you can’t find the code, to restore it, just visit the company’s office with your passport, or check by phone hotline indicating the owner’s personal information.

Important! If 10 attempts were made to enter the PUK incorrectly, the account is blocked for permanent basis. To restore communication services, you will need to order a new SIM card. The phone number will remain the same.

What will happen to the SIM card if it is not unlocked?


Terms of service at JSC Mobile Telesystems There is a certain order for unused numbers. If a card has been voluntarily disabled and has not been active or serviced for 60 to 183 days, it is automatically disabled.

Thus, if you do not use MTS for a long time mobile operator will cease providing services in unilaterally. The period of inactivity of the contract is determined tariff plan to which the consumer is connected.

In most cases, unlocking an MTS SIM card turns out to be very simple; there is no need to resort to the services of the company’s specialists. It should be remembered that if the number is idle for a long time without paid services, outgoing calls or persistent negative balance the card is blocked by the operator on a permanent basis, and the number is returned to free sale. You can return a number automatically blocked by MTS only if it has not been transferred for use to another person.

1.1 The following terms are used in this Privacy Policy:

1.1.1. “Site Administration site (hereinafter referred to as the Site Administration)” - authorized employees for site management who organize and (or) process personal data, and also determine the purposes of processing personal data, the composition of personal data to be processed, actions (operations) performed with personal data.

1.1.2. “Personal data” – any information relating to directly or indirectly determined or determined to an individual(to the subject of personal data).

1.1.3. “Processing of personal data” – any action (operation) or set of actions (operations) performed using automation tools or without the use of such means with personal data, including collection, recording, systematization, accumulation, storage, clarification (updating, changing), extraction, use, transfer (distribution, provision, access), depersonalization, blocking, deletion, destruction of personal data.

1.1.4. “Confidentiality of personal data” is a mandatory requirement for the Operator or other person who has access to personal data to not allow their distribution without the consent of the subject of personal data or the presence of another legal basis.

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2.2. In case of disagreement with the terms of the Privacy Policy, the User must stop using the site

2.3. This Privacy Policy applies only to the website. The site administration does not control and is not responsible for third-party sites that the User can access via links available on the website.

2.4. The site administration does not verify the accuracy of the personal data provided by the Site User

SUBJECT OF THE PRIVACY POLICY

3.1. This Privacy Policy establishes the obligations of the Administration of the “Internet portal” site to non-disclose and ensure a regime for protecting the confidentiality of personal data that the User provides at the request of the Site Administration when filling out an application for connection to the site.

3.2. Personal data permitted for processing under this Privacy Policy is provided by the User by filling out an application form on the Website and includes the following information:

3.2.1. last name, first name, patronymic of the User;

3.2.2. contact number User;

3.2.3. address of the desired service connection home communications internet provider

3.3. Any other personal information not specified above (application history, browsers used and OS etc.) is subject to secure storage and non-distribution, except for the cases provided for in paragraphs. 5.2. and 5.3. of this Privacy Policy.

PURPOSES OF COLLECTING USER'S PERSONAL INFORMATION

4.1. The Site Administration may use the User’s personal data for the following purposes:

4.1.1. Establishments with the User feedback, including sending notifications, requests regarding the use of the Site, provision of services, processing requests and applications from the User.

4.1.2. Confirmation of the accuracy and completeness of personal data provided by the User.

4.1.3. Notifications to the User of the home-mts.ru Site about the status of the application.

METHODS AND TERMS OF PROCESSING PERSONAL INFORMATION

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5.2. The User agrees that the Site Administration has the right to transfer personal data to third parties, in particular, employees of Internet telecommunications providers, solely for the purpose of fulfilling the User’s order placed on the home-mts.ru website

5.3. The User’s personal data may be transferred to authorized government bodies Russian Federation only on the grounds and in the manner established by the legislation of the Russian Federation.

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6.2.3. Take precautions to protect the confidentiality of the User's personal data in accordance with the procedure usually used to protect this type of information in existing business transactions.

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7.2.1. Became public domain until it was lost or disclosed.

7.2.2. Was received from a third party before it was received by the Site Administration.

7.2.3. Was disclosed with the consent of the User.

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8.4. This Privacy Policy and the relationship between the User and the Site Administration applies current legislature Russian Federation.

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