If you experience the following errors when logging into trading platforms using digital signature, then you have a browser installed Internet Explorer 11, which does not work correctly with digital signatures and other components necessary for working with electronic platforms. To restore operation on electronic trading platforms, you must perform the following steps: 1. Install “CryptoPro EDS Browserplug-in”. a) Download CryptoPro EDS Browserplug-in and save it on your computer. b) Install the plugin following the instructions in the installation wizard. c) Restart Internet Explorer (if you had it running). 2. Open the menu Tools - Compatibility View Options and enter the address http://etp.roseltorg.ru in the add this website line and click Add:

The address roseltorg.ru will appear in the list of websites for which you have chosen to view in compatibility mode.

3. We go to the personal account of the site using the digital signature. This procedure can be repeated for all sites that have problems with logging in via digital signature. If the above methods do not produce results, then in order to restore work on electronic trading platforms it is necessary roll back Internet Explorer browser version up to 10 or 9 (this solution is not suitable for Windows 8.1). To remove the Internet Explorer 11 update, we recommend that you follow these steps: 1. Click the Start button, type Programs and Features in the search box,

and then click the View installed updates link in the left pane. 2. In the Uninstall update section, go to Microsoft Windows.

Thank you very much, Mikhail, everything was done promptly and most importantly it was clear to me... Since you and I found a common language. I would like to continue to communicate with you in the future. I hope for fruitful cooperation.

Olesya Mikhailovna - General Director LLC "VKS"

On behalf of the State Unitary Enterprise "Sevastopol Aviation Enterprise" we express our gratitude for the professionalism and efficiency of your company! We wish your company further prosperity!

Guskova Liliya Ivanovna - manager. State Unitary Enterprise "SAP"

Thank you, Mikhail, very much for your help with the design. Very qualified employee +5!

Nadiya Shamilyevna - entrepreneur IP Anoshkina

On behalf of the AKB-Auto company and on my own behalf, I express my gratitude to you and all the employees of your company for the productive and high-quality work, sensitivity to client requirements and efficiency in the execution of ordered work.

Nasibullina Alfira - Senior Manager"AKB-Auto"

I would like to thank consultant Mikhail for his excellent work, timely and complete consultations. He is very attentive to the client’s problems and questions, promptly solving the most difficult situations for me. It's a pleasure to work with Mikhail!!! Now I will recommend your company to my clients and friends. And the technical support consultants are also very polite, attentive, and helped with the difficult installation of the key. Thank you!!!

Olga Sevostyanova.

Purchasing the key turned out to be very easy and even pleasant. Many thanks to manager Mikhail for his assistance. Explains complex and difficult-to-understand things succinctly, but very clearly. In addition, I called the toll-free hotline and left a request online with Mikhail. They made a key for me in 2 business days. In general, I recommend it if you are saving your time, but at the same time want to have an understanding of what you are buying and what you are paying for. Thank you.

Levitsky Alexander Konstantinovich Samara

Personal thanks to consultant Mikhail Vladimirovich for prompt consultation and work on expediting the receipt of an electronic signature certificate. During the preliminary consultation, the optimal set of individual services is selected. The end result is received immediately.

Stoyanova N.L. - Chief Accountant LLC "SITECRIM"

Thank you for your prompt work and competent assistance! I was very pleased with the consultation!

Dmitry Fomin

Expert System LLC thanks consultant Mikhail for his prompt work! We wish your company growth and prosperity!

Sukhanova M.S. - AppraiserExpert System LLC, Volgograd

Thanks to the consultant, who introduced himself as Mikhail, for his efficiency in working with clients.

Ponomarev Stepan Gennadievich

Many thanks to consultant Mikhail for his assistance in obtaining the digital signature. For prompt work and advice on issues arising during the registration process.

Leonid Nekrasov

The company, represented by consultant Mikhail, does the impossible! Acceleration of accreditation in less than 1 hour! Payment upon delivery of the service. I thought this wouldn't happen. With full responsibility, I can advise you to contact the Center for Issuing Electronic Signatures.

Description

When working with an electronic trading platform (ETP), one of the following errors occurs:

• "Your computer does not have or is configured incorrectly the tools for working with digital signatures. Contact the supplier of your certificate and CIPF."
• "Error! The CAPICOM library cannot be loaded, possibly due to low permissions on this local machine"
• "CAPICOM object not installed"
• "Unable to create object by Object Programming Server"
• "Your browser does not have permission to use ActiveX objects"

Solution

If the error appears on EETP roseltorg.ru and you are not working in Internet Explorer (IE), make sure that “CryptoPro Browser Plug-In” is selected in the plugin selection.

If you are using Internet Explorer below version 9, make sure you are running 32-bit IE. Capicom does not work on 64-bit IE.

You need to make the following Internet Explorer settings:

1. Add ETP addresses to Trusted nodes.

In Internet Explorer, “Tools” - “Internet Options” - “Security” tab;

Select "Trusted Sites" ("Trusted Sites"); - button "Nodes" ("Sites");

Remove the flag at the bottom “For all nodes in this zone, server verification (https:) is required” (not all ETPs work over a secure https:// connection);

In the line "Add the next node to the zone" enter the ETP address (via http and https);

"Add" button.

2. For the Trusted Sites zone, allow the use of Active-X controls.

In Internet Explorer, “Tools” – “Internet Options” - “Security” tab; select "Trusted Sites" ("Trusted Sites"); click the "Other..." button;

In the "Active-X controls and connection modules" section, check "Enable" for all parameters (for IE 6 - "Allow").

3. Install and register the capicom.dll library.

Download the file

Copy the capicom.dll file to the C:\WINDOWS\system32 folder (for Windows XP, Vista, Win7 - C:\WINDOWS\system32\regsvr32);

Click the "Start" button and select "Run";

In the "Run Program" window, in the "Open" field, type or copy: for Windows XP, Vista, Win7 - C:\WINDOWS\system32\regsvr32 capicom.dll

Click OK.

Library registration may be prohibited by local permissions policy. In this case, you need to contact your system administrator.

4. Check certificate status

Go to the "Rutoken Control Panel" - the "Certificates" tab

Select the certificate - the certificate status should be "Valid"

Errors are possible: “The certificate is unreliable”/“Could not check the revocation status” or “”, follow the solution from the instructions.

5. Check the rights to the capicom.dll library

Open the directory C:\Windows\System32,

Find capicom.dll,

Right-click "Properties" - tab "Security" - "Advanced" - "Change permissions".

Find the current computer user in the list, check what status is in the “Permissions” column. If other than "Full access" - select the line and click "Change". Check the "Full access" checkbox and save.

If, when saving, a message appears about insufficient rights, go to the “Owner” tab, Change, select the current computer user, try to assign “Full Control” again.

6. As a rule, you must use a browser to participate in the auction Internet Explorer version 6.0 and higher. In IE 9 and higher, errors may occur that can be resolved by using the compatibility view ("Browser Options" - "Tools" - "Compatibility View Options" - add the site address.

These are general settings for all ETPs. Some sites require additional components to be installednecessary for correct operation.

Installation instructions

To configure your computer to work with electronic signatures, you must use Electronic signature installation wizard.

It offers full and custom installations. During the custom installation process, you can specify the components that should be installed or updated. A full installation does not provide this option.

Automatic installation

Custom installation

• 
  

  User's Guide for Software Installation: Rutoken Software, CryptoPro CSP, Root Certificates

  Step 1. Installing Rutoken software

  2. If, after running the installation file, you are prompted to reinstall or remove existing Rutoken software, this means that this software is already installed on the computer. No re-installation required. Close the window by clicking on the cross in the upper right corner of the window. Skip this section of the instructions and go to step 2.

  

  
  In the window that appears, click " Install".

  

  4. The installation of drivers and software necessary for working with Rutoken will begin. This may take a few minutes.

  

  5. After successful installation, a corresponding window will appear where you will need to click “ Close."

  

  6. Installation of the Rutoken software is completed.

  Step 2. Installation of CryptoPro software

  2. If, after running the installation file, you are prompted to reinstall or remove existing CryptoPro software, this means that this software is already installed on the computer. No re-installation required. Close the window by clicking " No", and in the next window - “ Cancel". Skip this section of the instructions and go to the next step.

  

  3. If the software has not yet been installed, follow the instructions.
  In the window that appears, click “Install (recommended).” After successful installation, restart your computer

  

  4. If you need to change installation parameters, select “Advanced options”. Then click Next.

  

  5. Read the CryptoPro License Agreement and select “I accept the terms of the license agreement.” Then click Next.

  

  

  7. In the installation type selection window, select “Typical” and click “Next”.

  

  8. The program is ready to begin installation, click “Install”.

  

  9. The process may take several minutes. When the installation is complete, click "Finish".

  

  10. Installation of the Crypto Pro CSP program is completed.

  Step 3. Installing the owner's personal certificate

  1. Launch the CryptoPro CSP application: Start –> All Programs –> CryptoPro –> CryptoPro CSP.
  In the CryptoPro properties window, go to the Service tab, on this tab click the “View certificates in the container” button.

  

  2. Make sure that the personal electronic identifier is connected to the USB port of the computer, and click the “Browse...” button.

  

  3. In the next window, select the key container located on the Activ Rutoken lite 0 reader and click the “OK” button.

  

  

  5. In the window that appears, click the “Install” button.

  

  6. If necessary, enter the Rutoken PIN code. In the next window, click the “Ok” button.

  

  7. Installation of the personal certificate is completed.

  Step 4. Installation of root certificates of GUTS, Ministry of Telecom and Mass Communications of Russia, CA JSC EETP

  

  

  Step 5. Install the Capicom plugin

  2.If, after running the installation file, you are prompted to reinstall or uninstall the existing Security Update for CAPICOM (KB931906) software, this means that this software is already installed on the computer. No re-installation required. Close the window by clicking “Cancel”. Skip this section of the instructions and go to the next step.

  

  3. If the software has not yet been installed, follow the instructions. In the window that appears, click “Next”.

  

  4. Read the Microsoft License Agreement and select “I accept the terms in the License Agreement.” Then click "Next".

  

  5. At the next installation stage, click “Next”.

  

  6. To complete the installation, click “Install”.

  

  7. The program has been successfully installed, click “Finish”.

  

  Step 6. Installation of Crypto Pro EDS Browser plug-in

  

  2. If, after running the installation file, you are prompted to reinstall or remove the existing CryptoPro Browser Plug-In software, this means that this software is already installed on the computer. No re-installation required. Close the window by clicking "No". Skip this section of the instructions and go to the next step.

  

  3. If the software has not yet been installed, follow the instructions. In the window that appears, click “Yes”.

  

  4. The process may take several minutes. When the installation is complete, click “Ok”.

  

  Step 7: Setting up Internet Explorer

  1. Launch Internet Explorer browser (version 9.x or later).

  2. From the main menu, in the Tools menu, select Internet Options.

  

  3. In the settings window that appears, go to the “Security” tab and select the “Trusted Sites” zone to configure security settings. Set the security level for this zone to “Low”

  

  4. In the input field, enter the following address “*.site” (without quotes), uncheck the “Server verification is required for all nodes in this zone” checkbox and click the “Add” button and then “Close”.

  

  5. Returning to the “Security” tab, click the “Other” button.

  

  6. In the parameters of this menu, you must enable all ActiveX connection elements and modules and click the “OK” button. In the notification that appears, you must agree to accept the changes made by clicking the “Yes” button.

  

  

  7. When you return to the main settings window, go to the “Privacy” tab, uncheck the “Enable pop-up blocker” checkbox.

  

  8. When returning to the main settings window, go to the “Advanced” tab, uncheck the “SSL 2.0” item (if such a parameter is present) and check the “SSL 3.0” and “TLS 1.0” checkboxes

  

  9. Then click OK. The browser setup is complete.

  Step 8: Setting up Google Chrome Browser

  1. Open Google Chrome browser

  

  3. If “CryptoPro Extension for CAdES Browser Plug-in” is not in the list of extensions, go to the chrome online store and install it