Connection to ibooks store failed. Make sure you have a good data connection

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In this article we will look at the reasons why your iPhone/iPad/MacBook does not log into the AppStore and why the AppStore does not work in principle. Advice is also given on what to do to solve the problem.

The AppStore usually works without failures, but sometimes users experience that the application store becomes inaccessible. The problem may be on Apple's side: there are known cases when the AppStore simply broke down, ceasing to function all over the world. Such situations occur extremely rarely, and users learn about them quickly enough from social networks. Much more often the cause of the problem is incorrect work the device itself.

When the iPhone/iPad does not log into the AppStore

If your iPhone won't log into the AppStore, try signing out of your Apple ID and then signing in again. If you have problems launching the store on your iPad, try similar steps:

Immediately after logging out, click “Sign in” and enter your Apple ID login information. If this does not help, make sure that the AppStore item is checked in the same section. Sometimes it disappears after the next system update, as a result of which the store stops starting.

Another reason why the app store is not working could be incorrect settings time, date and region.

Open settings, “General” section.
Go to the “Date and Time” subsection.
Turn on automatic detection settings or set them manually.

Pay attention to your Internet connection settings. If used mobile traffic, make sure that your data package has not expired. At using Wi-Fi Make sure the connection is established correctly. To eliminate connection problems, launch a browser on your mobile device.

Sometimes users encounter that after iOS updates their AppStore icon itself disappears. To get it back:

After completing these steps on iPhone screen or iPad the missing icon will appear, and the store itself will open without any problems.

If AppStore doesn't work on MacBook

On a MacBook, you may also have difficulty launching the AppStore after updating the system. The most common cause of the problem is that the program cannot connect to Apple servers. To troubleshoot:

In some cases, the program is removed after the update. To restore it, you need to download the software update package for Mac OS X 10.6.6 (Combo) to your computer. But first you need to make sure that the program really does not exist: sometimes only the icon disappears.

Open Finder.
From the Transitions menu, select Programs.
See if AppStore is in the list of programs.

If the AppStore is not in the list of installed applications, then proceed to download and install the update, after which the problem with launching the store will be eliminated.

Restarting the AppStore

If the AppStore starts but does not work on your mobile device, try updating it. Essentially, the application is a browser, but separate button It doesn't have an "update" option. Therefore we have to use a little trick: Press the button on the bottom panel 10 times.

Any citizen who owns an expensive flagship from Apple, let it be an iPhone or any gadget may encounter such a problem - “What to go into official store applications ( App Store) will be impossible." As they say as a joke: everyone has a 50 to 50 percent chance of stumbling upon such a disaster. This means that the problem can happen to any user, regardless of the device used, and regardless of any social or other characteristics.

If such an error occurs on an Apple mobile device, there is no need to panic, much less do hard reset(deleting all settings and personal data on the mobile phone), because it is enough to solve this problem differently. The error may appear differently on each Apple device. However, in ninety percent of cases, users report messages related to this problem such as “App Store connection failed,” “unable to connect to app store,” and so on.

Why can't I connect to the iTunes store?

Usually this problem appears after a person wants to install some kind of program update on his smartphone or, in general, download a completely different application (game), and he gets a kind of error due to problems that could have been noticed many times before by himself users.

Here is a list of sample problems that may prevent you from connecting to itunes store:

The date and time were set incorrectly on the smartphone. It may be that the connection to the correct time zone is missing.
The serial number of the Apple device could be hidden, and because of this, the error actually pops up - “cannot connect to the iTunes store.” However, dealing with this problem is quite simple: first go to the “Settings” section, select “About device” and make sure that the values we need are there.
The third problem, due to which an information error can pop up, is usually called “Lack of a normal Internet connection.” Apple developers have repeatedly repeated: - “For normal functioning App Store required high quality internet" Therefore, if there are problems at home with Wi-Fi network, there is a possibility that this error will pop up repeatedly.
Expired (invalid) root certificates, stored on the device can also become a problem due to which an informative message will appear - iTunes could not connect to the iTunes store. This case can be treated simply. It is necessary to delete two files from the certificates folder, namely “ocspcache.db”, “crlcache.db”. Next, you need to reboot your device and try logging into the App Store again.

Initial steps to take when the “App Store connection failed” error occurs.

Before following the suggested recommendations or seeking help from specialists, you must carefully examine the router (modem) you have at home. If your Internet connection is working properly, you can try logging into your Apple ID in a new way on your mobile device, then restart your phone later and check the functionality of the App Store servers. There are times when the simple procedure of “Log out of your account” and re-enter the necessary data helped solve this problem and you didn’t have to spend a lot of time fixing the existing problem.

Conclusion

Perhaps, this has covered all the ways to solve the problem of connection failure to the App Store. If a message appears, then you shouldn’t start worrying, just pull yourself together and try to log in Apple account ID in a new way, reboot mobile phone, try updating software(version operating system iOS) and see if the existing problem is solved. At times, excessive actions taken by a person can cause more harm than good. No need to do it right away Hard Reset(factory reset), even if there is a saved copy of personal data and applications, because some problems may also arise with restoring this copy. It's better to start small and watch the results.

Every user mobile devices Apple may encounter problems with the App Store. Sometimes connection failures occur or the App Store simply does not open. Problems with the application may appear regardless of the generation or type of device and firmware version. But every error has its own cause and, accordingly, a way to eliminate it.

Why the App Store doesn't work: causes of problems and their solutions

Problems with access and functionality in the App Store can arise for several reasons, but each of them has its own solutions that will correct the situation.

Connection failure

There are several ways to resolve the error, one of which will help the user

This problem often appears while downloading a new or update. installed application. Before looking for the cause of the failure and the solution to this problem, you need to make sure that the firmware version you are using is not a beta version. It is known that beta versions are very often unfinished and therefore may be the reason various problems functionality of the device as a whole. In case of using exactly trial version, you'll have to wait until everything possible bugs will be eliminated by the developers and it will be possible to update the device to a new updated version. If the device has a full version firmware, but a connection failure prevents you from installing or updating applications - you need to find the cause and a way to eliminate it.

The date and time are set incorrectly

Solution: Set the correct data, or activate the function automatic installation date and time. To set the date and time manually, go to “Settings” > “General” > “Date and Time” and specify the day, month, year and current time(or select a time zone). For automatic settings data, just activate the “Automatic” function.

To automatically configure data, you need to activate the “Automatic” function

Hidden information about the gadget's serial number

In the “About device” tab, in the list where IMEI, firmware version and other data should be contained serial number devices. If it is hidden or any other information is indicated where it is displayed, the App Store server will not be able to authenticate the smartphone or tablet. This situation can only happen after updating iOS.

Solution: Commit full reset settings to factory settings. To reset, go to Settings > General > Reset > Reset all settings. It is worth noting that a reset implies the deletion of absolutely all data on the device, after which the user will be able to set up the gadget from scratch, like new. To avoid losing important data after a reset, you need to create an iCloud backup before performing the reset. To create a backup iCloud copies you need to go to Settings > iCloud > Backup > Create a Backup.

Once the factory reset is complete, you can set up your gadget as new and restore data from iCloud backup.

Incorrect network settings

If you are using a Wi-Fi connection, there may be problems with the signal or Internet settings. The network administrator may have changed the settings, or Wi-Fi access may be restricted.

Solution: First you need to check whether the Internet is working; to do this, you can try to open the browser, and then load any Internet page. If nothing happens, you need to check the router, it may require a reboot, or may not work at all. You can also try disconnecting from Wi-Fi and using Mobile Internet. If the problem remains, the reason is in the device itself.

If Wi-Fi does not load the Internet page, you can try using mobile Internet

Backup solution

There is one very simple method that very often solves the problem of connection failure to the App Store. Anyone can use it easily iPhone user or iPad. Thanks to it, you don’t have to change anything in the settings and it consists of only three steps:

Reason similar problems There may also be a jailbreak. The only way to get rid of jailbreak is to use iPhone recovery or iPad via iTunes. For this:

Connect your device to your computer using a USB cable.
Open iTunes, select your device.
Click on the "Restore" button.

Search for applications in the App Store does not work

IN Lately problems are increasingly arising with the search for applications due to technical work Apple.

While trying to search for applications in App Store programs They just don’t appear in the search results. This applies to absolutely all programs from social programs (Skype, Instagram, Facebook, VKontakte, Telegram and others) to services for booking tickets and hotels (Aviasales and OneTwoTrip).

But there is one feature - when you open the “Popular” section, programs appear in the search results and you can download them to your device without any problems. You can also download applications using direct links, and update purchased ones from the “Purchases” section.

The cause of its occurrence is still unknown, but it can definitely be called global, because it appears en masse, and not in isolated cases.

Solution: You just need to wait until the problem disappears on its own, since the cause of its occurrence has nothing to do with users and their devices. Usually the wait takes from 1 hour to 2 days.

Applications won't load or update

Stop downloading

If the downloaded application remains in the “Waiting to download” mode for a long time, you should stop the download process.

If the application is waiting for downloading, but it does not happen, pause the download and start downloading again

Solution: Click on the shortcut of the app that is waiting to download, pausing the download. Click on the app again, resuming the download process.

Airplane mode

If you are unable to download the application, you can try to resume the download process using Airplane mode.

Solution: Swipe up from the bottom of the unlocked device screen and tap on the airplane icon to activate the mode. Wait a minute and click on the same icon again.

To solve the problem, turn on and after a few seconds turn off Airplane mode

Switching to DFU mode

If nothing helps restore the ability to download or update applications from the App Store, then it’s time to try DFU mode.

Solution: To use DFU mode you need:

Connect the gadget to your computer and launch iTunes.
Press and hold the Power and Home buttons at the same time for 10 seconds (the device will restart during this time), until the Apple logo appears on the screen.
As soon as the apple appears, you need to release the Power button, and Home button Continue holding until the iTunes icon appears.

DFU mode will help restore the device

iTunes will report that the smartphone/tablet is in DFU mode(recovery). After this you can press Power buttons and Home at the same time, hold for about 10 seconds until rebooting.

The secret way to restore the App Store

What could it be worse problems that prevent you from downloading applications? There are many reasons for the App Store to malfunction and there are ways to solve them. But there is also universal method fix the problem and restore correct operation Apple online store.

The secret method is little known among users of Apple products, but is still used quite often. As you know, the App Store is an online application store, and at the bottom there are several tabs: Featured, Top Charts, Browse, Search and Updates. But there is no such button as “Update”, which would allow you to update yourself App store Store. But the absence of such a button does not mean that you cannot update the App Store.

In order to update the App Store online store and its content, the user needs to make 10 consecutive clicks on any of the buttons located in the bottom panel (view, search, etc.). Thanks to these actions, the tab selected by the user will be forced to reload, and all the information in it will be downloaded again.

To update the information that is displayed in one of the tabs, simply click 10 times on the desired item

Using this method will help users avoid problems with loading descriptions on application pages, installing and updating various applications in the App Store. The method is relevant on absolutely all iOS devices, regardless of the type, generation of gadget and firmware version.

Video: force restart of the App Store

Is it possible to avoid connection failure and other errors in the App Store?

Prevent errors and problems with your online store Apps Store is almost impossible because they arise suddenly. The only thing that can be advised to users is to regularly create backups iCloud so that if any error occurs, be prepared to reset the settings, since a reset solves most problems related to the functionality of Apple devices.

By using one of the methods to solve App Store functionality problems, each user will be able to restore the ability to download applications to their Apple gadget.

Recently, many users may have noted problems with the App Store and some other Apple services. Until now, it was unclear what they could be connected with, but yesterday the situation was clarified by the company itself (which is rare, because Apple usually rarely comments on anything). As reported by the Reuters news agency, the first mass attack was carried out on the application store.

It all started in China

The Chinese have quite difficult relationships with large technology corporations (especially American ones), so they often use third party solutions. IN in this case it turned out to be in the crosshairs: the speed of downloading the program from Apple servers For Chinese developers leaves a lot to be desired, so they decided to download it from other sources.

What follows is even more interesting. Developers downloaded Xcode from file hosting services, but it was infected with a virus, with the help of which applications could collect data about users. In other words, any program created using the “unofficial” Xcode sent hackers all necessary information O iPhone owner or iPad.

The capabilities of the virus are not limited to this - in fact, it can scan the clipboard, independently open links on the device, and so on.

Apple makes a mistake

How did the moderators miss it? malicious applications? Apparently they just didn't notice hidden code in programs, as a result of which... yes, all applications ended up in the App Store.

However, Apple quickly identified the problems and removed all apps from its store that were created using fake Xcode. True, the number of victims of the virus remains unknown.

But is this the reason?

Experts believe that the App Store infection is responsible for the failures in the application store that were observed during the second half of last week. But the main stream of complaints came not from the USA or Europe, but from Russia, where users could not simply update the application or .

For some reason, the topic of data transfer died down very quickly Russian users Apple to data centers located in the Russian Federation. But this process is not as simple as it seems at first glance, and it is almost impossible to carry it out without disruptions to the system (needless to say, Apple is closing its store just to add new devices).

Since Apple is obligated in the near future, the company’s specialists may well already be working on transferring information to Russia. And this may be the true reason for the failures in Work App Store in our country. Apple, unfortunately, does not talk about this matter. Although it would be necessary.