Fingerprint fails on iPhone 5s. Touch ID stopped working - how I solved this problem


Touch ID is one of the the most useful functions iPhones and other smartphones with this advantage. It not only protects your phone and its data from prying eyes, but also serves as a key for purchases in the store Apps Store and payment system Apple Pay. The scanner also protects third party applications, for example, Sberbank Online. However, like any technical innovations, it does not function flawlessly on all devices. In this article, we will figure out what to do if Touch ID on iPhone is not working.

What is Touch ID

First, let's look at what the mentioned fingerprint scanner is. Touch ID, called one of the important functions of the iPhone, first appeared on the iPhone 5s; later models without exception are equipped with this option. The scanner is built into the main work button Home. His device, which is only 170 microns thick (that’s twice as thin as a human hair!) can quickly analyze the subepithelial layer of the skin of a person’s finger touching the button using a fingerprint image with a resolution of 500 ppi. It is not surprising that such a thin system can often be capricious, which is why the fingerprint on the iPhone 5s does not work.

One of the features of Touch ID is that it can be “trained”, customized, and also stored in memory up to 5 fingerprints (either one person or several), each of which will be the key to your device and individual applications in him.

Setting up Touch ID correctly

Sometimes a fingerprint scanner iPhone fingers 5s does not work well due to incorrect installation initial setup. Therefore, before you start using your new “smart” device, you should set up Touch ID, following Apple’s recommendations:

  1. Before setting up the sensor, enter the password for the device (4-6 digits, depending on the OS version). It is he who will help you unlock the device if the scanner suddenly malfunctions.
  2. Make sure the Home button and your hands are clean and dry.
  3. Go to settings under the "gear" icon, select "Touch ID and password". Enter the code from step 1.
  4. Click on "Add fingerprint". After that, tap (don't press hard, just lightly) the Home button. At the same time, it is important to hold the device naturally and position your finger in the way that is most convenient for you.
  5. Once you touch the button, hold your finger until it vibrates slightly or until the text appears on the screen: “Lift your finger and place it on the Home key several times.”
  6. After this command appears, apply your finger, slightly changing its location.
  7. Next, the device will offer to enter a grip that is convenient for you into its memory. Here you should hold the phone in your hand in a way that will be convenient for you to position it in your hand when unlocking the device. At this point, you no longer apply the center of the fingertip to “Home”, but its edges.
  8. Once you have stored one fingerprint in memory, you can repeat the procedure for others. For greater reliability of the scanner, the iPhone’s memory should contain up to three of your fingerprints.

"Train" Touch ID

If you are faced with the fact that the fingerprint on the iPhone 5s does not work well, then try “training” your Touch ID. To do this, go to “Settings”, “Tooch ID and password”, enter required code. Then touch the scanner with the pad of your finger stored in its memory. At this time, the name of her fingerprint on the screen will turn gray.

Start "training" your scanner - keep touching "Home" with your finger in different positions. These manipulations will help increase the speed of both scanning and fingerprint recognition. For achievement best result repeat the mentioned algorithm of actions several times.

Fingerprint scanner not working: universal ways to fix the problem

If you are faced with the fact that the fingerprint has stopped working on the iPhone 5s, then we will offer you the most probable reasons malfunctions and ways to eliminate them:

  • First of all, check that the scanner is turned on and configured in accordance with the algorithm from the second subheading. In the "Settings" section "Touch ID and password" the sliders opposite the unlock should be active, App Store, iTunes Store, Apple Pay, and in the “Fingerprints” tab, at least one finger must be stored in memory.
  • Try entering one or more other fingerprints. Please note that each of them can be assigned its own name.
  • The reason that the fingerprint does not work on the iPhone 5s may also be the condition of your hands. If you just came from the cold, have been in the water for a long time, have applied a greasy cream, or there are minor damages on the pads of your fingers (microcracks, scratches), then this may be the reason that the iPhone could not correctly recognize your fingerprint.
  • Clean the Home key with a dry paper or cloth. A ring of dirt that is invisible to the eye sometimes accumulates around its circumference, which reduces the working diameter of the key and complicates the operation of the scanner.

Now let's move on to more specific cases of faults.

Touch ID doesn't work in cold weather

If the fingerprint scanner on your iPhone 5s does not work in the cold, then the following life hack is for your attention:

  1. To carry out further manipulations, find yourself again in icy conditions and go to the “Touch ID and password” tab located in “Settings”.
  2. Click on "Add a new fingerprint". Your hands should already be cold.
  3. According to the scheme indicated in the second subheading, add your frozen fingerprint to the device memory.
  4. If even this manipulation did not help, then there is only one thing left to do - unlock the phone using a digital password.

Problems after update

The vast majority of users complain that the fingerprint on the iPhone 5s does not work after they updated iOS to current version. The most effective "lazy" way here is to wait for the next "update" in which this bug will be fixed. But if you need a properly functioning scanner on the Home button, then try to troubleshoot the problem using these methods:

  1. Close all running programs and perform a Soft Reset (simultaneously pressing the Home and Power keys for 10 seconds). It would be a good idea to clean the scanner itself and your fingertips with a napkin. Go to the “Settings” section “Touch ID and password” and delete all existing fingerprints (swipe left or click on their name, then “Delete fingerprint”). Next, select "Add a new fingerprint" and refer to the detailed algorithm described above in the settings.
  2. If the previous method did not help, then you will have to complete flashing devices. Be sure to keep it in a safe place before surgery. backups information available on the iPhone. Must be downloaded on your PC or laptop and authorized via your iPhone's Apple ID iTunes program. Disable Find My iPhone. Next, connect the phone via a USB cable to its “big brother”. If your PC OS is Windows, then during this manipulation, hold down the Shift button on the keyboard, if you have a Mac, hold down the Alt/Option key. Next, select "Restore" by specifying the downloaded firmware.

Touch ID failure

The fingerprint on the iPhone 5s may not work as a result of a malfunction of the scanner - you will see this message on the screen after several futile attempts to unlock the device with using Touch ID. The reasons for this can be different: slight wear and tear on the device itself, conditions that make it difficult to scan a fingertip, etc. This problem, according to many users, can be prevented by monthly updating of the fingerprints recorded in the memory. The latter must be completely deleted and new ones must be added through “Add fingerprint”.

The method for solving the problem is traditional: clean the Home button and fingertips, remove old “fingers” from memory and add new ones using the standard procedure.

Problems with the App Store

Another problem that can be solved is the malfunction of the scanner when using it in the App Store. In this store, Touch ID is actually the key to downloading new apps. In this case, you can “fix” the fingerprint scanner like this:

  1. Go to the "Touch ID and Password" section in "Settings".
  2. Opposite "App Store, iTunes Store" make the slider inactive.
  3. Reboot your device.
  4. Return to step 1, activate the slider responsible for “App Store, iTunes Store”.

Touch ID scanner is broken

Failure of the Touch ID system itself is rare, but still possible. In this case, the only solution to the problem is to replace the iPhone 5s fingerprint scanner. To eliminate the possibility of error, delete all fingerprints and restart your iPhone. Add your fingerprint to Touch ID & Password again. If unsuccessful, repeat the procedure a couple more times. If after this the scanner remains blind and deaf to your fingerprints, then only qualified diagnostics and, possibly, repairs at an Apple service center will help it.

As you have seen, the fingerprint scanner on the iPhone 5s does not work or functions poorly for a variety of reasons. You can easily and quickly solve most problems on your own - a visit to specialists is only required if the scanner breaks down - to replace it. For proper and long-term operation, it is also important to configure Touch ID correctly.

Hi all! As has been repeatedly noted on the blog, all articles are problems or questions that either I personally or my friends have encountered. Actually, this is what the site was created for - to share personal experience and help others with Apple technology. And now, mine is quite old, but still working iPhone The 5S gave me another idea for instructions - its Touch ID suddenly stopped working.

And, as it seemed to me at first, this happened completely and irrevocably. No, but what else can you expect? The device is far from new. Chips, scratches, scuffs, falls - all this was and is. Natural wear and tear of the device cannot be avoided :) Therefore, when Touch ID “fell off”, I was not very surprised. The surprise came only later, in the process of solving this problem... however, let's talk about everything in order.

So, a short background:

  1. I updated to iOS 10.3.1
  2. After some time, I began to notice that the unlocking sensor did not always work. But, as usual, I didn’t attach any importance to it - maybe my hands were dirty or something else.
  3. But after I couldn’t log into the client bank using my fingerprint, I got into a solitaire game in my head - Touch ID doesn’t work.

Looking ahead, I would like to note that everything was resolved successfully. But now you’ll find out what actions you had to take to achieve this, let’s go!

It is worth noting that if your iPhone has a non-native Home button(for example, replaced after repair), then Touch ID will not function on it. Never. The fingerprint sensor is “hard” bound to system board. One board - one Home button. Also, some sellers immediately sell iPhones with a non-working scanner -.

But we have a different problem - the iPhone stopped recognizing the fingerprint, although nothing happened to it (except iOS updates). I thought it was a simple system glitch and this is what I did:

And here, it would seem, everything should end. But no - the miracle did not happen and Touch ID still did not work. After this it became clear that the problem was ironclad. And it lies in the cable of the Home button:

  1. It may be damaged (moisture, careless assembly or disassembly of the device).
  2. It may simply not be inserted (not installed completely).

And it seems that this is not my case. I didn’t get the iPhone wet, and the scanner worked great since the last disassembly... But still, the device had to be disassembled and this is what happened:

  • I took apart the iPhone.
  • Disabled the Home button cable.
  • I looked at it and, as expected, saw nothing - it is in perfect condition.
  • I put it back.
  • Touch ID is working.

To be honest, the result surprised me a little :)

I don’t know why simply reconnecting the cable helped, but the fact remains that after this operation the button began to process my fingerprints normally.

Although I have one idea why this could happen - in the last iPhone time I fell several times, quite hard. I already thought that it would even come to replacing the screen, but in the end everything worked out. And maybe it was the falls that caused all these problems.

Developers Apple With iPhone release 5s implemented new feature Touch Id is a device that reads fingerprints. With its help, users of Apple gadgets can easily make purchases in the App Store, unlock their phones, etc. Very often on forums you can find topics about a failed Touch Id.

In this article we will try to figure out why Touch ID does not work on iPhone 5s/6/6s and how to fix it?

To begin with, it should be noted that if the device began to fail after a recent update, you will most likely have to do a system rollback and return to previous version iOS.

If this method It didn’t help you, you should resort to the options below for fixing Touch ID.

Touch ID stopped working on iPhone 6/6s/5/5s

Mechanical touch repair Id is a last resort

What to do if Touch Id does not respond to any actions? IN in this case, if Touch ID fails as a result of a software failure, hard reboot systems should help. To do this, hold down the Home and Power keys and hold until the device reboots.

If this problem was software in nature, a reboot will solve the problem. If the phone received physical impact– you will have to contact a service center, where a qualified technician can diagnose and, if necessary, fix the problem.

Touch ID doesn't work on iPhone 6 - repair it yourself

If minor malfunctions occur periodically Touch devices Id - Apple developers advise reconfiguring, in other words, making a new fingerprint and getting rid of the old fingerprint.

It is recommended to do this periodically so that the fingerprint data in the device is fresh, because Human skin on the hands is constantly exposed to various factors, and therefore the print may change slightly.

In order to make a new fingerprint, you need to go to “Settings”, then select “Touch Id and password”. Remove old prints. After that, click “Add fingerprint” and execute necessary actions in accordance with the instructions.

Touch ID stopped working in the App Store on iPhone 5s/6/6s/5

Basically, the cause of this problem is also slightly modified fingerprints, as a result of which the system cannot recognize them, but sometimes there are cases when the problem lies in incorrectly installed software.

There are also complaints on the forums about a glitch when the App Store does not see Touch Id. How to fix this?

  1. Go to the gadget Settings and look for “Touch Id and password”;
  2. We find the section “ Using Touch Id" and disable "App Store, iTunes Store";
  3. Reboot the iOS device;
  4. We return to the Touch Id settings and enable “App Store, iTunes Store”.

After these steps there should be no problem.

Problems with iPhone 6. Touch ID does not work in winter, in cold weather

There are many complaints about the poor performance of Touch Id during the cold season. It is very simple to explain the reason for this problem - as a result of the cold, our fingerprint is slightly modified, which is why the system cannot recognize it.

It will help you solve this problem frequent updates imprint or creating a “cold” imprint. Scan your fingerprint while out in the cold. However, it is believed that these methods help only partly, however, if there is an urgent need for this function in the cold, it is worth a try.

Touch Id does not work on iPhone 6/6s/5s/5 due to exposure to water and dirt

The most common problem that an ordinary person faces iPhone user and iPad while using or adjusting the scanner - this is a “Failure” notification. Cannot complete touch setting ID. Go back and try again." When most of the screen is occupied by an annoying reminder that “Touch ID doesn’t work,” it interferes with full use mobile device With full capabilities. When the touch ID on the iPhone does not work, most people wait for an OS update, but no one is going to wait that long, which is why you should figure out what to do if adjustment is impossible.

The latest models are equipped with a Home key that has a fingerprint scanner. Since people actively use it, there is nothing surprising in the frequent breakdown of this mechanism. A failure can occur after an accidental fall, damage to the case, and much more. There are rare cases when a mobile phone is faulty at the production stage or a refurbished smartphone arrives at a store, and after the update they are identified. If not much time has passed and the smartphone reports a failure, it is recommended to immediately return it to the store.

Climatic conditions can also affect functionality. A sharp change in temperature or the advantage of cold, moisture-saturated air affects the functionality of the smartphone. Some users do not know how to set up a fingerprint scanner, which is why they record their physiological data on the street with temperatures below zero. In this case, the root of the failure lies not in the smartphone itself, but in a change in the papillary pattern of the pattern.

It is impossible to independently record various changes, but the touch ID detects various changes, after which the crashes begin. Messages like “A fingerprint sensor error has occurred” appear. The update corrects the bug, but such manipulations do not always work as expected.

Users who do not have enough money for repairs at an official service center go to local “craftsmen”. Many of them change the situation for the worse - “Home” stops responding to pressing, and they themselves do not know what to do in this or that situation. After replacement, a bunch of other faults appear. The problem lies in the mechanism itself - Apple designers created it so that it cannot be repaired. Only its replacement, like motherboard and other spare parts, can completely repair a mobile phone.

At DIY repairs, most likely, the sensor will be blocked due to intrusion into the protected area of ​​the system. This can only be corrected at an official service center.

Re-registration of touch ID

This method eliminates the problem when the OS update does not work in any way despite any attempts to solve the problem. Following the instructions, it is possible to fix:

  1. Go to Settings and select “Scanner and passcode”, then write the password.
  2. Turn off features such as " ITunes Store And Apple Store», « Unlocking iPhone” and, if you actively use, Apple Pay.
  3. Return to the main screen, then hold down the Home and On/Off keys at the same time until the Apple logo appears on the display. After these manipulations, the device will automatically reboot, this will take no more than a minute.
  4. Do the first step again.
  5. Re-enable those sections that were disabled in the second paragraph.
  6. Update the pattern - this is important, as the old ones will automatically be erased.

When the operation is completed, the device will function as before, and the problem notification will no longer appear from time to time.

The second way to solve the problem

If Touch ID stops working and it does not recognize your fingers, then you should use other methods that are not as effective as the previous one:

  1. Remove old information in the settings section and install them again.
  2. Reboot the device as described in the first method while the battery is charging. For some users it worked, and everything started as before, despite the unusual nature of such a solution.
  3. Reset the main settings on the device, but it is possible to save necessary files and contacts. To reset, go to the main Settings menu, then “General”, “Reset all settings”. When all points are completed correctly, restart the gadget.

Chemicals

In some cases, along with the fingerprint scanner, the Home key itself stops responding. As soon as fatty layers from the hands, crumbs, sweet drinks and other contaminants get into it, the key functions more when pressed. To fix the problem, it is better to use WD-40 aerosol, which does its job perfectly. At the same time, you should handle not only this liquid, but also the screen with care.

If too much liquid gets on your mobile phone, other problems will appear on the device. Once the chemical is applied, you have to click on the key many times to get it underneath. Then the cleaning agent will get rid of the dirt and not only the key, but also the touch ID will come back to life again.

Third party programs

When the root of the problem is not in the functioning of the phone, not in contamination, all that remains is to use applications. Extra menu won't turn on, why? further use clogs up RAM. This option will not change the state of the iPhone, but you will be able to use the phone as before. Similar method inconvenient, although it is better than a dysfunctional part. On main screen the “Home” image is transferred, after which it is used, like a mechanical key.

Go to the main settings of your iPhone and go to the “General” category. Go to the section " Universal access" and there click on the AssistiveTouch item. As soon as the manipulations are completed, 4 scenarios will appear on the display. Select a picture of the “Home” key and only after that, a program will appear on the display that will display and simulate pressing the button. Although this is not a sophisticated method, it will allow you to use your iPhone 5 before going to service center. The main thing is not to take the device to the above-mentioned “craftsmen” who do not know how to install a fingerprint on Apple products correctly.

Installation of a new mechanism

Engineers took care of such a replacement of the mechanism, so everything is not as simple as it might seem at first glance. When the home button does not work, in some situations it is easier to buy new smartphone. For a regular user it will not be possible to open a mobile phone without damaging some parts, even many specialists are not ready to take such a risk, which is why only highly qualified specialists with the right tools. Replacement is only needed if the button on the iPhone does not work after all operations. You should only contact an official service center, otherwise there is a high probability that the fingerprint on the Iphone 5s and other series will cause other problems.

Mechanism replacement for professionals

Before any manipulations, you will need tools that will allow you to open the iPhone 6 without unnecessary deformation. To get started, this is useful:

  1. Tweezers.
  2. Small spatula.
  3. Screwdriver-plus.
  4. Screwdriver-minus.
  5. Sucker.

First, unscrew a few screws located next to the power connector. Next, hold the screen using the suction cup and do not forget to help with the spatula. When disconnecting, your hands should not shake, as the touch cable will break at any time due to careless handling. The spudger will allow you to unplug the connector and lift up the display. Disconnect the protection from the cable and, after unscrewing several screws, disconnect the required part. After the procedure, errors like “Touch ID does not work on iPhone” do not occur.

Contacting the service center

When a gadget has a warranty, then by visiting a service center, the defect will be corrected absolutely free of charge: either the button will be completely replaced, or the gadget will be replaced with a new one, because when Touch ID is not working well, it’s easier to turn to experts. They know how to fingerprint a phone without any difficulty. Therefore, if you are not confident in your own abilities and are not sure whether you will be able to get rid of the glitch, it is better to immediately take your smartphone there.

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