MTS receiver does not show channels. How to set up satellite TV mts

Today it is difficult to imagine life without television broadcasting. No signal is a fairly common problem that most TV owners face sooner or later. Reasons why this may occur this malfunction maybe several. These primarily include:

• problems with equipment;
• preventive work;
• external factors.

The most common reasons why there is no stable signal on your TV from this category are usually:

• connecting cable defect;
• malfunction satellite dish or antennas;
• failure satellite converter.

A problem with connecting cable may be a completely obvious answer to the question of why there is no signal on the TV. If the antenna or satellite dish has a poor connection to the device due to cable damage, this situation is quite justified. Check the plugs and the wire itself for defects. By the way, the quality of the wire itself also affects the transmitted signal, so it’s not superfluous to know.

If you are using a satellite dish to receive a TV signal, you need to make sure that it is in correct position (we’ll give advice on how to do this below). If satellite receiver covered with a layer of dust, ice or dirt, no wonder it doesn't work. In this case, you should carefully clean the surface.

Malfunction satellite converter is quite common cause, for which there is no signal from the satellite on the TV. The converter functions as a regulator that lowers the frequency of the signal from the satellite to reduce losses during signal transmission. To solve the problem, replace the faulty converter with a new one.

Important: if you are not sure that you know how to perform such manipulations with a satellite dish, entrust this task to an experienced technician. Otherwise, you risk causing irreparable damage to the device.

Preventative work

If your TV says “no signal” in extremely rare cases, your operator may be carrying out maintenance work to eliminate delays and other problems in broadcasting the TV signal. The only way out from the current situation - wait until the preventative work comes to an end. It is quite simple to distinguish one reason for the lack of a signal from another:

• take the remote control from the receiver;
• enter the system menu;
• check if there is a message “no signal” in the receiver menu.

If the device starts writing about the absence of a signal in its system menu- that means the problem lies in your operator's satellite. In some cases, the set-top box may freeze (for cable TV subscribers). Try rebooting the device: disconnect from the network, and after 30 seconds turn it on again. Perhaps the problem will go away. The same steps can be done with.

In any case, it would be a good idea to contact your digital television provider to find out what to do in this situation.

External factors

How to set up a satellite dish yourself

To make the settings satellite dish with your own hands, you need to:

• go to the operator’s website and find an angle calculator;
• enter satellite coordinates and find out your location;
• aim the antenna at the satellite using the data obtained earlier.

Determine your current location possible using regular smartphone. As a rule, their accuracy is sufficient to select the optimal direction of the plate.

If you often have problems with a lack of signal, then information about methods will be useful to you. This may require . In any case, this is a solvable problem, both for old TVs and new ones.

MTS has a single contact center, by calling the number you can get answers to all questions related to mobile communications, the Internet, etc., including satellite TV. The hotline operates 24 hours a day. Here you can get necessary information, by listening to the autoinformer and pressing the corresponding button in the tone dialing, or wait for the operator’s response and discuss the problem with him. The main thing here is to clearly and accurately formulate the question you want to ask.

You can ask all questions by calling the number known to all MTS users 0877 or 8 800 250 0890 .

If you have any questions regarding Satellite TV, then you need to press the number “3” on the phone keypad. Next, you need to follow the robot’s commands and press the key that matches the topic of your problem.

• 2 - if you have already purchased the equipment and require activation;
• 3 — if you plan to purchase equipment and connect;
• 4 - to start test mode Satellite TV;
• 5 — channel search;
• 6 – get information about payment, balance, personal account;
• 7 – contact technical support.

You can also use the number 8 800 250 0050 : 2 – satellite TV, then follow the instructions from the autoinformer.

Number 0877 is only suitable for MTS subscribers, but the previous ones are for everyone else.

Where to write if there is a problem

In fact, the call to hotline probably the most quick way get answers and solve the problem. Of course, there is a way to contact the company via Email And social networks, but this may take a while:

1. Fill in the form feedback on the website at https://moskva.mts.ru/personal/feedback-fix.

After you ask a question, managers will answer you in a convenient way, which you noted in the feedback form: SMS, call, or email.

1. Write to one of the official MTS social networks:

Setup and Troubleshooting

• Installing and configuring Satellite TV is a technically complex task, so the most the best way To cope with this difficulty - call a specialist who will do everything quickly and professionally. You can call a specialist at 8 800 250 0890 or 0877 from an MTS number. True, the exit will be paid and will cost about 2000 rubles;
• If you purchased a kit and need to register it, you must fill out a special form on the MTS website;
• If you still dare to do everything yourself, then a special video can help you, which contains a description and nuances, as well as instructions and a subscriber’s guide. Watch video and download necessary information Can . Also given here detailed guide on antenna installation and settings. You may need help from the Protractor and SatFinder applications, they can be download from AppStore or Play Market;
• Instructions for manual setting channels can be found here https://moskva.mts.ru/personal/podderzhka/sputnikovoe-tv/nastroyki/ruchnaya-nastroyka-kanalov;
• Subscribers can download the manual for returning to factory settings at https://moskva.mts.ru/personal/podderzhka/sputnikovoe-tv/nastroyki/vozvrat-k-zavodskim-nastroykam.

The main errors in the operation of MTS satellite TV and their elimination

1. D101-0

The CAM module did not have time to receive information from the TV.

Remedy: You need to switch to an encrypted channel and wait a few minutes. Setting the correct time and date on your TV will also help.

1. E006-4, 104-2, E106-9, E106-9, E04-4 or “Status undefined”

Reasons for the error: the card is inserted incorrectly, the card contacts are dirty, the smart card is faulty, a non-MTS card is used, it does not fit the kit, the set-top box is faulty.

How to fix – reinstalling the smart card, cleaning the contacts (gently WITHOUT detergents or abrasives)

1. E101-4, E107-4

• Activation failed.
• The card is installed in a receiver, which is not Mobile TeleSystems equipment.
• How to fix: activate the equipment at 8 800 250 0890.

1. E016-4, E16, E16-4

Problem - there are no funds in the account or this channel subscription is not activated.

You can solve it by replenishing your balance or switching to another channel.

1. E106-9

The card does not belong to the operator, or there is a manufacturing defect on the equipment.

The solution is to replace the card with another one from MTS, which was included in the kit. If this is not the case, dial the hotline number.

1. E030-4, E120-4

The time and date settings on the TV are incorrectly set.

How to fix? Set the correct parameters. If this does not help, disconnect and reconnect the module to the TV.

1. E019-4

The TV with the self-module did not work for a long time. You need to check the availability of the card, the cable connection, and turn on the TV for a long time. If it doesn’t help, call support and ask to reactivate the equipment.

1. E133-4:

Reboot the set-top box (turn it off and on again).

1. E48-32. How to resolve the error:

• Update software.
• Reset settings.
• Remove and reinsert the smart card.

1. E107-4:

• Activation failed. A call to technical support will fix everything.

1. E52-32:

No signal. Check the cable for connections and damage, make sure the converter is intact, and make sure the antenna settings are correct. Then reset the settings to factory defaults and start searching for channels using a new one.

1. There is no error code or error D101-0. Inscription on the TV screen: CI+ ERROR: Host Certificate Invalid-Expiried, Please Tune to DTV service - 16.

The solution is to also reset the settings to factory settings and configure the channels again. If it doesn't help, then new software is required.

If the problem you are experiencing is not on the list above or cannot be resolved on your own, then a call center operator can help you by calling 8 800 250 0890. If his consultation also does not bring results, then you should call a specialist.

Options possible errors when connecting and during operation of set-top boxes for broadcasting MTS Digital Television.

Smart card error code E06 4

This error is most likely caused by problems with the placement or functioning of the smart card. The causes of the error may be the following factors:

• Smart card malfunction.

To resolve the problem, you can take the following actions:

• reinstall the smart card, making sure that it is placed correctly;
• perform delicate cleaning of smart card contacts, without use of hard cleaning materials and detergents.

If these actions do not bring results and the error is still active, you should call the support service at 8-800-250-08-90.

Billing error code E16 4

Error code E33 4

This error corresponds to a message that the set-top box software is out of date. To solve the problem you need to update the software version. You should take the following steps yourself.

Press the “Menu” button on the set-top box control panel. Select the option “System Settings” - “Update Software”. This circuit is suitable for both the set-top box and the set-top box.

If these steps do not bring results and the error is still active, you should call support.

Error codes E30 4, E120 4

These system messages indicate that the equipment has not yet loaded and has not received information on decrypting channels.
To solve the problem, it is recommended to wait about 30 minutes for the equipment to boot after turning on the set-top box. In this case, you need to make sure that the set-top box for MTS Digital Television. If error messages persist, you should call support.

Error code E19 4

The cause of the error may be a prolonged shutdown of the set-top box when the device has not been used for broadcasts for a long time.

To solve the problem, you need to check whether there is a smart card in the device, and also make sure it is connected antenna cable to the equipment. Leave the device turned on for 30 minutes. If the error persists after this period of time, you should call support.

Variants of errors when connecting MTS Digital Television via a TV module (CAM)

Error code E06 4

The reasons for this error may be the following:

1. the smart card was inserted incorrectly;
2. a smart card from a third party, not from MTS, is inserted;
3. contamination of smart card contacts;
4. Smart card malfunction.

To resolve the problem, you can take the following steps:
- reinstall the smart card, making sure that it is placed correctly;
- perform delicate cleaning of smart card contacts, without using harsh cleaning materials and detergents.

Error code E16 4

This system message may indicate that the balance personal account insufficient funds. Other probable cause errors - lack of subscription to a certain channel.
To solve the problem, it is recommended to check your personal account balance and top it up, if necessary. Check the operation of the channels that are included in the connected service package.
If these steps do not bring results and the error is still active, you should call support.

Error codes E30 4, E120 4

A possible cause of the error is that the date and time are set incorrectly on the TV to which the TV module is connected. To solve the problem you should install it on your TV exact time and date, having read the device instructions.

If this action does not resolve the errors, you should do the following:

If these steps do not bring results and the error is still active, you should call support.

Error code E19 4

The cause of the error may be a prolonged shutdown of the TV module when the device has not been used for MTS television broadcasts for a long time.
To solve the problem, you need to check whether there is a smart card in the device, and also make sure that the signal source is connected to the equipment. Leave the TV module on for 30 minutes. If the error persists after this period of time, you should call support.

No error code

Inscription on the TV screen: CI+ ERROR: Host Certificate Invalid-Expiried, Please Tune to DTV service – 16

A possible cause of the problem is the following: on the TV to which the TV module is connected, the date and time are set incorrectly.
To solve the problem, you should set the exact time and date on the TV by reading the device instructions.
If this action does not resolve the errors, you should do the following:

• turn on channel 16 on the TV;
• disconnect the TV module from the TV;
• reconnect the TV module to the TV.

If these steps do not bring results and the error is still active, you should call support.

The message on the screen appears as unreadable characters

This may be caused by a mismatch language settings equipment. To solve the problem, you need to make the appropriate settings on the TV to install the Russian-language menu. To do this, you need to follow the steps described in the instructions for the TV.

If you have other problems connecting and operating MTS equipment, you should contact the contact center for help by calling 8-800-250-08-90.

The largest telecommunications operator is actively expanding its spheres of influence in various areas of work. Inquiries to search engine“MTS TV doesn’t work?” are beginning to appear more and more often, and the reason for this is the following: TeleSystems was launched in everyday use mobile, cable and satellite TV services. Each of these methods uses its own technologies for receiving, processing and transmitting data, which makes it difficult to develop optimal single base data.

In this material we will consider the most pressing questions and give detailed answers to them. Special attention will be paid to:

1. reasons for the lack of signal on satellite services;
2. diagnostics of cable connection type;
3. features of operation on mobile devices and receivers;
4. unstable operation of digital signal transmission.

MTS TV does not work? Don’t rush to run to the support service for help. Many of the faults that have arisen can be eliminated independently, which makes it necessary to perform manual diagnostics and identify the cause of the error. First of all, go to the news section of the company’s official website, where information about the event may be published. technical work. Such information is communicated to the client in advance, warning about the possibilities unstable work systems.

If you can't access your favorite TV shows from mobile device, follow these steps:

• check the current status of your personal account;
• make sure you have a paid subscription to a specific package of services;
• The device must be connected to high-speed Internet and have a good satellite connection.

As a diagnostic measure, you can reinstall the proprietary application and restart the device. If these steps do not help, then you will have to contact your operator for help.

Why MTS cable TV does not work today

Although this type of connection is quite outdated, it is still actively used in some regions. If it doesn't work for you cable TV MTS, as in the previous case, needs to make sure that no technical work or other service activities are being carried out. The main causes of malfunction in the cable type of connection are damage to the cable, which can occur along its entire path. Double-check its connection to the TV and make sure the connectors match.

If you were unable to detect the damage yourself, call the company’s qualified specialists to your home, who, using special equipment, will carry out detailed diagnostics.

MTS satellite TV does not work

Homemade satellite television uses complex technical and software components in its work, which makes working with this type of equipment the most difficult. First of all, you need to pay attention to the stable functioning of the software, and then to technical components. In this case, it is necessary to comply step by step instructions, strict violation of which may result in a more serious malfunction.

Digital television does not work - what to do?

If the client does not show channels on digital television, you need to contact the operator. This can be done in a variety of ways:

1. using the call toll free number hotline;
2. by contacting the service office in your city of residence directly;
3. leaving a text request in the billing system of your personal account.

Formulate your request in advance and indicate all the actions taken, so you can speed up receiving the correct answer and solution to your problem. Experts will tell you why MTS TV is not working today and point out possible ways fix the problem yourself. Otherwise, a qualified company employee will be sent to your home.

MTS TV does not work on TV

Also, one of the common reasons why MTS television does not work today is the lack of funds on the personal account balance. You can verify your positive balance by accessing the operator’s personal account. To do this, go through the registration and authorization process, after which you will be redirected to the main page.

Here you can:

• find out the current balance of funds and order a detailed statement with information about transactions made;
• connect additional services and configure the list of available channels;
• access information section with the ability to communicate with the operator.

No signal - what to do?

No signal in home television contact:

1. problems in software;
2. incorrect connection satellite device;
3. incorrect configuration;
4. bad weather conditions and other external factors.

A software problem can be corrected by resetting the system to factory level. This can be done using a standard remote control by accessing the “System” menu. After resetting, unplug the device for a few minutes and turn it back on. You will be asked to re-enter some data, after which the equipment will try to contact the satellite.

If the problem has not been resolved, the "no signal" errors may be due to a faulty connection. This question is more complicated, since here we have:

• Incorrect installation of the satellite dish. The user must strictly comply not only with the side, but also with geographical data and external factors. There should be no foreign objects in front of the device;
• The cable must be installed correctly and connected to the appropriate connectors.

Precise information on the above issues is provided in the official instructions.

Channels don't work

If certain channels aren't working for you, make sure you have the appropriate subscription. You can do this in your personal account, this process we have already discussed in the sections above. Incorrect channel search can also cause the inability to broadcast one or another television channel. It is recommended to reset the settings and search for channels again manually or automatic mode. The official website offers exact frequencies for study. manual installation, which guarantees best quality signal.

The problem is in the module

If studying the above material and following the instructions did not bring the desired result, and the channels still do not show, the reason may be a technical failure of the module. It is strictly not recommended to disassemble the receiver yourself, as this will void the warranty agreement and will be forced to pay the full cost of repairs in the event of a breakdown. Contact the official service center telecommunications operator where the professional diagnostics and module replacement.

MTS once provided exclusively services cellular communications. But today it is ready to offer its subscribers access to high-speed Internet and high-quality digital television. Moreover cable television from MTS is distinguished by its interactivity– users can use additional services, select broadcast languages, and even pause programs to continue watching later. Cable TV is controlled from MTS via " Personal Area"or directly using the remote control.

Description of service

The Home TV service offers subscribers high-quality cable television, the channels of which are broadcast via the Internet. Broadcasting individual channels is carried out in HD quality, which will be appreciated by lovers of beautiful, detailed images. Other advantages and benefits of the service:

• Some tariff plans– you can choose one or another package of channels at your discretion;
• Possibility of personal selection of channels - you can create the content of the package yourself, excluding channels that you simply do not need;
• Possibility of re-watching programs - watch any program that aired yesterday or today;
• Pausing the broadcast – you can get distracted by doing important things, and then return to watching TV from the point of interruption;
• Multilingual broadcasting – choose the broadcast language yourself;
• Possibility of ordering video films on demand - arrange a real cinema at home;
• Possibility of connecting information services - you can display exchange rates, weather reports, and a map of traffic jams on your TV screen.

If you want to join high-quality modern cable television with a whole bunch additional services, feel free to choose television from the MTS operator.

MTS cable television tariffs

The MTS operator is ready to offer its subscribers two main tariff plans:

• “Basic” - includes 121 channels, 13 of which are broadcast in HD format. The cost of the tariff is 145 rubles/month. This should also include the monthly fee for the decoder - it is 99 rubles / month;
• “Nothing Extra” - carefully selected 65 channels for 300 rubles/month, 26 of which are broadcast in HD format. Perfect solution for those who love high-quality pictures and do not want to subscribe to extra channels. TV decoder is provided free of charge.

Additional thematic packages can be connected to each set of channels– “Kaleidoscope” for 100 rubles/month, “Adult” for 250 rubles/month, “Global” for 900 rubles/month, “PLUS CINEMA” for 380 rubles/month, “PLUS FOOTBALL” for 380 rubles. /month, “Discovery” for 20 rubles/month and many others. It is also possible to connect the Multiroom service to 2 or 3 TVs - the cost of the service is 99 rubles/month.

In addition to home cable TV from MTS, subscribers can connect to high-speed Mobile Internet using GPON technology (fiber optics will be laid into your apartment). Connection speed varies from 60 to 500 Mbit/s. By the way, to watch MTS cable television you will need a special set-top box and a router that supports the IPTV protocol. But if the router is provided for use free of charge, then for a TV decoder you will need to pay 99 rubles per month. If you use the “Nothing Extra” tariff, the decoder will be provided free of charge.

To manage your cable television service, use MTS’s “Personal Account”, located on the operator’s official website. But instead of the section " mobile connection" use the section " Home Internet and TV." For authorization in the service, the contract number and password are used.

How to connect cable TV

Along with the television connection, you can connect to high-speed Internet from MTS using GPON technology. Processing times for applications are up to three days. During this time, an MTS employee will call you and agree with you on the arrival time of a specialist who will complete the connection.

How to turn off cable TV

In order to disconnect MTS cable television, contact the operator at +7-495-636-0-636 and find out the address of the office where you can terminate the contract and hand over user equipment.

Why MTS cable TV does not work

If your MTS television does not work, try rebooting all subscriber equipment. Also, the performance of the service is affected by the timely payment of payments. If there is money in the account, the equipment has been rebooted, but the television still does not work, call +7-495-636-0-636.