Program for connecting Nokia Lumia. Why doesn't the computer see a phone connected via USB?
11.12.2016
If you are faced with a situation, when the computer does not see the phone throughUSB, then you have come to the right place - in this article we will tell you how to solve this problem.
Note: Before you start solving the problem, you also need to determine when the computer stopped seeing the one connected viaUSBtelephone. Did this happen suddenly and unexpectedly, or after certain manipulations with the phone or computer, etc. All this together will help you deal with the issue much faster.USB .
If you have iPhone will most likely help solve the connection problem . If you have a phone Nokia Lumia or Microsoft Lumia, there will definitely not be any problems connecting to the computer (at least software ones), since the manufacturer has taken care of the ideal compatibility of devices on Windows, be it a desktop or mobile version of the operating system.
Reasons why the computer does not see the phone connected viaUSB
Before we begin to solve this problem, it is necessary to understand the reasons why the computer may not see the mobile phone that is connected to it. So, it might be:
- The USB cable is damaged.
- The USB connector on your phone is damaged.
- The computer does not have the software necessary to work correctly with the mobile device.
- The USB port directly on the PC itself does not work or is disabled.
- A different connection mode is selected on the phone, for example, “ Charging only».
So, in the case of a damaged connector or cable, the solution to the problem suggests itself - replacing the cable or repairing that same connector.
If the software is missing, it must be installed. To do this, use the driver disk that comes with your phone. If it is not there, you need to visit the website of the mobile device manufacturer and find the appropriate software there. As an alternative, you can visit the most popular resource on mobile devices in Runet: 4 PDA and use the topic search there by entering your phone model.
If the problem is with the USB port directly in the personal computer itself, the solution to the problem is described in .
What to do if the computer is onWindows XP does not see connected viaUSB Can't see your phone?
If you have just purchased a mobile device or are connecting it to a personal computer or laptop for the first time, Windows XP, there are two options for solving the problem:
- Install a newer version of the operating system.
This, of course, in our advanced times is more logical, but not as simple as we would like.
- Install the protocol on your computer MTP, which can be downloaded from the official website Microsoft By this link.
By installing this software and restarting your computer, you will most likely be able to safely connect your phone to PC viaUSB.
Note: big advantage of newer versions OS Windows , in particularWindows 10 , is the fact that the operating system automatically installs the software necessary for the operation of a particular device.
In six months of working with OS Windows 10 personally, I have never had any problems with drivers or other software; I easily connected and started working even with devices that were not supportedWindows 8 / 8.1
The computer does not see the phone throughUSB due to incorrect connection mode
Note: Often, devices that are locked with a pattern are not detected by the computer until the user unlocks the screen.
After connecting your phone to your computer via USB, make sure that your mobile device reports the corresponding operation in the notification area. It should indicate what device the phone is connected to.
Most mobile devices have three or four connection modes:
- Charging only.
- Data Storage / Media Device.
- Camera (PTP).
- USB modem.
The correct connection mode in which the computer should recognize the phone and allow you to work with it is data storage.
Mode " Camera» limits actions and functionality. What means " Charging only“You probably understand yourself. In the case of modem mode, you will also not be able to access your mobile device.
Most likely, all the manipulations described above have already helped you deal with the problem, why doesn't the computer see the phone throughUSB and solve it. If the essence of the problem is of a physical nature, that is, damage to the cable or phone connector, or you simply don’t want to figure out what’s wrong, but you need to access your mobile device from a computer, there are other ways to exchange files between devices:
- Data synchronization via cloud storage. For example, Google Drive, One Drive, Dropbox, Yandex Disk or CloudMail. Ru, which we wrote about .
- Using programs by type .
You can finish here, the connection problem is solved. If you have any questions, leave them in the comments.
The Windows Phone mobile operating system is now very actively developing, and it’s hard to argue with that. I also have a Windows Phone (Nokia Lumia 925), and I am very pleased with it. To be honest, I'm tired of Android, I want something new. But this article is not about my Lumia, and not about which OS is better. Phones running this operating system work stably, and in terms of accessing the Internet via Wi-Fi, everything is just as good.
For example, over several months I have not noticed a single problem in which Nokia Lumia would not want to connect to Wi-Fi, or the Internet would not work.
But, as I noticed, various questions appear about the problems that still arise when trying to connect a Windows Phone to Wi-Fi, or after connecting. Typically, these are problems when a connection to a wireless network is established, but sites on the phone do not open. Or, for example, when Nokia Lumia does not see the Wi-Fi network. Moreover, he does not see only one, the desired network, but he sees the neighboring ones.
In this article, we will try to figure out why problems may arise with connecting a Windows Phone to wireless networks, and how to solve these problems. At the moment, the version is WP 8 (I will show this version as an example), an update to Windows Phone 8.1 will be released soon. Perhaps there will be some changes in working with wireless networks.
Windows Phone connects to Wi-Fi, but the Internet does not work
This is probably the most popular problem. And as a rule, it is not the smartphone that is to blame for this problem, but the access point (router) itself. You connect your phone to the network, I wrote how to do this in the article, it connects (status: connection established), but when you try to open a website in the browser, an error appears: "The page cannot be displayed". Applications such as VKontakte, Twitter, Skype cannot access the Internet.
When a smartphone cannot obtain an IP address
Typically, routers themselves distribute IP addresses and have a DHCP server enabled. But it happens that DHCP is disabled for some reason (when, for example, IP is manually registered on devices). Honestly, I haven’t found how to manually register an IP address on Windows Phone 8. I think that in Windows Phone 8.1 this problem will be fixed.
If your phone is unable to obtain an IP, you will most likely see an error something like: “The phone cannot connect to the Wi-Fi network because the network is not responding. Please try again later." Or, next to the name of the network, there will simply be an inscription "protected".
You need to check if the DHCP server is enabled in the router settings. If not, then turn it on. I wrote how to do this in a separate article. See after the heading “Checking whether the DHCP server is enabled on the Wi-Fi router.”
You can also try the one on which your wireless network works. Try, for example, just N, or G.
Nokia Lumia does not see Wi-Fi network
When I write Nokia Lumia, I mean any phone on Windows Phone, well, you understand.
I highlighted a problem on some forum that Lumia (I don’t remember exactly which model) did not see the home wireless network. It simply wasn't on the list of networks available for connection. The problem is not uncommon and can occur on any device.
So, in the case of an operating system from Microsoft, I would also recommend changing the channel on which the router broadcasts your wireless network. How to do this is written in detail. Since it is interference on the channel that usually causes such problems. Try some static channel rather than Auto mode. And don't put the channel higher than 12th.
Afterword
It seems like I wrote about all the popular problems. If you have encountered any other problem with the Internet via Wi-Fi on Windows Phone, or know some new solutions to the problems described above, you can share useful information in the comments. Don't be lazy
The Windows Phone mobile operating system is now very actively developing, and it’s hard to argue with that. I also have a Windows Phone (Nokia Lumia 925), and I am very pleased with it. To be honest, I'm tired of Android, I want something new. But this article is not about my Lumia, and not about which OS is better. Phones running this operating system work stably, and in terms of accessing the Internet via Wi-Fi, everything is just as good.
For example, over several months I have not noticed a single problem in which Nokia Lumia would not want to connect to Wi-Fi, or the Internet would not work.
But, as I noticed, various questions appear about the problems that still arise when trying to connect a Windows Phone to Wi-Fi, or after connecting. Typically, these are problems when a connection to a wireless network is established, but sites on the phone do not open. Or, for example, when Nokia Lumia does not see the Wi-Fi network. Moreover, he does not see only one, the desired network, but he sees the neighboring ones.
In this article, we will try to figure out why problems may arise with connecting a Windows Phone to wireless networks, and how to solve these problems. At the moment, the version is WP 8 (I will show this version as an example), an update to Windows Phone 8.1 will be released soon. Perhaps there will be some changes in working with wireless networks.
Windows Phone connects to Wi-Fi, but the Internet does not work
This is probably the most popular problem. And as a rule, it is not the smartphone that is to blame for this problem, but the access point (router) itself. You connect your phone to the network, I wrote how to do this in this article, it connects (status: connection established), but when you try to open a website in the browser, an error appears: “The page cannot be displayed”. Applications such as VKontakte, Twitter, Skype cannot access the Internet.
How to check what's wrong?
It’s very simple, if you connect other devices to your router via Wi-Fi, and the Internet works fine on them, then the problem is most likely in the phone (Nokia Lumia). But, if the Internet does not work on other devices, then the problem is in the router. It may not be configured correctly. In this case, see this article “Without Internet access” - we will solve the main reason. We configure the Wi-Fi router to work with the provider. Or they simply forgot to pay for the Internet.
How to fix the problem?
To begin, restart your Windows Phone smartphone and router.
If the problem persists, then it’s worth checking whether you accidentally enabled manual proxy server settings on your phone. This problem occurs very often on Android devices.
Go to Wi-Fi settings and click on your network. In the menu, select “ Change“. Make sure that the function “ Proxy server” was turned off.
Try connecting your phone to a different network and see how it works with it.
Problems connecting Windows Phone to Wi-Fi
Most often, problems appear when trying to connect to a wireless network.
Another popular mistake is the incorrectly specified password for the wireless network. I immediately advise you to remember your password using one of the methods from this article. If you enter the password incorrectly when connecting, the connection will take a very long time at first, and then a message will appear that to connect to the network, you need to enter the password again.
It may also be that your phone does not like the type of security that is set in your router settings. You can try changing your password and other security settings, here are the instructions.
When a smartphone cannot obtain an IP address
Typically, routers themselves distribute IP addresses and have a DHCP server enabled. But it happens that DHCP is disabled for some reason (when, for example, IP is manually registered on devices). Honestly, I haven’t found how to manually register an IP address on Windows Phone 8. I think that in Windows Phone 8.1 this problem will be fixed.
If your phone is unable to obtain an IP, you will most likely see an error something like: “The phone cannot connect to the Wi-Fi network because the network is not responding. Please try again later". Or, next to the name of the network, there will simply be an inscription “protected”.
You need to check if the DHCP server is enabled in the router settings. If not, then turn it on. I wrote how to do this in a separate article. See after the heading “Checking whether the DHCP server is enabled on the Wi-Fi router.”
You can also try changing the operating mode in which your wireless network operates. Try, for example, just n, or g.
Nokia Lumia does not see Wi-Fi network
When I write Nokia Lumia, I mean any phone on Windows Phone, well, you understand.
I highlighted a problem on some forum that Lumia (I don’t remember exactly which model) did not see the home wireless network. It simply wasn't on the list of networks available for connection. The problem is not uncommon and can occur on any device.
I even wrote a separate article on this issue. The laptop (phone, tablet) does not see the home Wi-Fi network (it sees the neighboring ones), read it.
So, in the case of an operating system from Microsoft, I would also recommend changing the channel on which the router broadcasts your wireless network. How to do this is written in detail here. Since it is interference on the channel that usually causes such problems. Try some static channel rather than Auto mode. And don't put the channel higher than 12th.
Afterword
It seems like I wrote about all the popular problems. If you have encountered any other problem with the Internet via Wi-Fi on Windows Phone, or know some new solutions to the problems described above, you can share useful information in the comments. Don't be lazy
Why are Nokia phone owners unable to connect their phone to their computer? There can be many options - for example, the phone often fell, was dropped in a puddle, or got wet in the rain. Common causes are also a faulty cord or connector. In the case of a USB cable, you can easily check it by connecting your phone through another cable. And if the connector is faulty, then there is only one option - contact a service center.
There is also a situation when, when you connect your phone to a computer, the device responds, but the computer does not. The phone most likely “feels” that it can be charged via the USB connector and turns on this mode. And the computer, in turn, sees only the consumer in it, but does not see the device itself.
In this case, there are several options for solving the problem. The first is to install drivers on your phone. They are usually on the disk that comes with the phone, or on the manufacturer’s official website. The second option is to install the NokiaPCSuite program on your computer so that the computer can recognize the device. The program is also available on the installation disk.
So, if the computer cannot recognize your Nokia phone when connected via a USB cable, there are several universal methods that can help solve this problem.
First, you need to make sure that you are using a proprietary Nokia USB cable, and that the cord is correctly connected to both the computer and the phone. Sometimes a way to turn off your mobile phone and turn it on again helps. You can also try removing the battery from the phone and then putting it back in to reboot. Alternatively, you can restart your computer.
If possible, you need to check the phone connection on another computer. This way you can understand where the problem lies - in or in your computer.
NokiaSuite must also be installed on your computer. You need to make sure that you are using the latest version of this program (you can check for updates through the NokiaSuite software update menu). Even if everything is fine, sometimes completely reinstalling the application helps.
Nokia devices have different connection modes that you can experiment with - “storage mode”, “media file transfer mode”, etc.
If nothing helps, restore it
The Windows Phone mobile operating system is now very actively developing, and it’s hard to argue with that. I also have a Windows Phone (Nokia Lumia 925), and I am very pleased with it. To be honest, I'm tired of Android, I want something new. But this article is not about my Lumia, and not about which OS is better. Phones running this operating system work stably, and in terms of accessing the Internet via Wi-Fi, everything is just as good.
For example, over several months I have not noticed a single problem in which Nokia Lumia would not want to connect to Wi-Fi, or the Internet would not work.
But, as I noticed, various questions appear about the problems that still arise when trying to connect a Windows Phone to Wi-Fi, or after connecting. Typically, these are problems when a connection to a wireless network is established, but sites on the phone do not open. Or, for example, when Nokia Lumia does not see the Wi-Fi network. Moreover, he does not see only one, the desired network, but he sees the neighboring ones.
In this article, we will try to figure out why problems may arise with connecting a Windows Phone to wireless networks, and how to solve these problems. At the moment, version WP 8 (I will show this version as an example), an update to Windows Phone 8.1 will be released soon. Perhaps there will be some changes in working with wireless networks.
Windows Phone connects to Wi-Fi, but the Internet does not work
This is probably the most popular problem. And as a rule, it is not the smartphone that is to blame for this problem, but the access point (router) itself. You connect the phone to the network, I wrote how to do this in the article, it connects (status: connection established), but when I try to open the site in the browser, an error appears: “The page cannot be displayed”. Applications such as VKontakte, Twitter, Skype cannot access the Internet.
When a smartphone cannot obtain an IP address
Typically, routers themselves distribute IP addresses and have a DHCP server enabled. But it happens that DHCP is disabled for some reason (when, for example, IP is registered manually on devices). Honestly, I haven’t found how to manually register an IP address on Windows Phone 8. I think that in Windows Phone 8.1 this problem will be fixed.
If your phone is unable to obtain an IP, you will most likely see an error something like: “The phone cannot connect to the Wi-Fi network because the network is not responding. Please try again later". Or, next to the name of the network, there will simply be an inscription “protected”.
You need to check if the DHCP server is enabled in the router settings. If not, then turn it on. I wrote how to do this in a separate article. See after the heading “Checking whether the DHCP server is enabled on the Wi-Fi router.”
You can also try the one on which your wireless network works. Try, for example, just n, or g.
Nokia Lumia does not see Wi-Fi network
When I write Nokia Lumia, I mean any phone on Windows Phone 🙂, well, you understand.
I highlighted a problem on some forum that Lumia (I don’t remember exactly which model), I didn’t see my home wireless network. It simply wasn't on the list of networks available for connection. The problem is not uncommon and can occur on any device.
So, in the case of an operating system from Microsoft, I would also recommend changing the channel on which the router broadcasts your wireless network. How to do this is written in detail. Since it is interference on the channel that usually causes such problems. Try some static channel rather than Auto mode. And don't put the channel higher than 12th.
Afterword
It seems like I wrote about all the popular problems. If you have encountered any other problem with the Internet via Wi-Fi on Windows Phone, or know some new solutions to the problems described above, you can share useful information in the comments. Don't be lazy :)
The Internet via Wi-Fi does not work on a phone with Windows Phone 8 (8.1)? Solving problems connecting to Wi-Fi on Nokia Lumia updated: June 6, 2014 by: admin