Program for hairdressing and beauty salon. Software for recording beauty salon clients: an undeniable competitive advantage

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On the website, the client himself selects the desired specialist or service (manicurist, hairdresser, makeup artist, solarium, etc.) that is currently available in your salon.

The client sets the date and time for which he would like to sign up for the service, choosing from those periods of time when the specialist or service is not busy.

Recording data in the application is entered not only manually, but also from other sources: from a Lead or Contact in the Bitrix24 CRM, a patient’s phone call or communication from “Open Lines”).

The application makes it possible to see the workload of the salon in the context of artists, services, salon in the date corridor (for a specific date, week, specified period).

The application is suitable not only for a reputable beauty salon, but also for a private entrepreneur (manicurist, hairdresser). It is not necessary to have your own website to post a pre-registration form. The application generates a public link to the form. You can simply send this link to your regular clients via messenger or install it on your profile on social networks.

How do pre-registration scripts for a service work?

The application provides 2 options for registering for the service: client you can sign up yourself using the form on the website or your employee(administrator, registrar) registers a client through the Bitrix24 interface.

☞ The client signs up for the service himself

The client's data is sent to your company's Bitrix24 CRM. In the application settings, you can select which entity the data will be transmitted to: Lead, Contact or Deal. Your employee will see the new entity, contact the client and confirm the entry.

If necessary, you can create a reminder to the client via SMS or email that he has signed up for the service. The program will automatically send a reminder to your client a set period of time before the scheduled meeting (one day, one hour).

☞ An employee registers a client

Depending on the source through which the client data is received (phone call, “Open Line” in Bitrix24, completed form), a company employee can record the client while in Bitrix24 in several ways.

☎ Record during a telephone conversation

If you do not have IP telephony connected to Bitrix24, then use one of the following scenarios.

📂 Recording from CRM “Bitrix24”

If the client is already in your client database, then the employee finds the required entity in the CRM (Lead, Contact, Deal) and opens the application directly from the entity card (the new CRM option must be enabled in the Bitrix24 settings):

If the client is not in the database, then the employee can create the required entity either in CRM or from the application.

📆 Record from the application

In Bitrix24, an employee opens the application for pre-registration.

Goes to the “Schedule” tab and selects the required service, specialist and date for which the client needs to be booked.

To create an entry, the employee clicks on the free time (green).

In the menu that appears, select the desired option for creating a record: “Select from CRM” (if the client is already in the database) or “New record” (for new clients).

When choosing the option " Select from CRM", a window will open with a selection of entities that are in your Bitrix24 CRM. The employee selects the desired client from the Lead, Contact or Deal entities.

If the employee selects the option " New entry", then a form will open in which he must enter information about the client. After saving the data, a preliminary registration for the service will be created. In addition, a new entity with customer data will be created in your Bitrix24 CRM. Depending on what settings you choose in the program, a Lead, Contact or Deal will be created.

Managing specialists' schedules

Immediately after installing the application, you need to create a list of services that your salon provides and the specialists who provide these services.

Creating a list of services and specialists

How to install an application for online registration of clients at a hair salon?

This application is, in essence, the integration of your website (or web form) with the Bitrix24 CRM. To install the application, you need to open the list of applications on the Bitrix24 website:

On the application description page that opens, click the " Install":

« Bitrix24» is a service that provides a full set of tools for organizing comfortable work for both large and small companies: a social network, tasks, calendars, online work with documents, a collective disk, video calls, chat, telephony, CRM and much more.

CRM is a customer relationship management system. CRM in Bitrix24 is a convenient tool for collecting and storing customer data, managing transactions, monitoring the work of managers, analytics and forecasting. It simplifies the routine, speeds up making the right decisions and eliminates mistakes.

Getting started with Bitrix24 is easy - register your portal for free using one of the links:

The application generates the code for a web form that must be installed on the site. Moreover, the platform on which the site operates does not matter; the form can be easily embedded anywhere on the site.

With the help of our integration, a two-way connection between the site and Bitrix24 is established. On the one hand, the data that the user entered into the form on the site goes into the Bitrix24 CRM for further processing. On the other hand, the client will see the work schedules and employment of specialists that you entered into Bitrix24 on the website. Thus, your clients have the opportunity to independently select and register with the desired specialist, based on its load. Plus, inside the application you can see a workload graph for specialists and the entire salon. You you will see clearly and in real time which services and specialists are in greater demand, and some - less.

Using the application for online registration for a service from Pinol, you and your clients gain mobility, since you can see and manage the schedule not only from your computer, but from any device and place with access to the Internet.

How much? Monetization options

You can for free use the application if you are a client of the Pinol company or purchase the functionality of this application for 3, 6, 12 months.

How to become a Pinol client?

To discuss the possibility of becoming a Pinol client, send us a request, in which indicate the following information:

The name of the application you want to get (“Solution for managing recordings in a salon/hairdresser/barbershop”).

Your Bitrix24 address.

Tariff plan for your Bitrix24.

Validity period of the Bitrix24 tariff plan (you can find out the validity period in the “My Bitrix24” section.

Screenshots of the program.

"My Salon" is back. One of the first in 2000, popular until 2010 and put away in 2011, an information system for a beauty salon, created with soul and knowledge of the matter, returns to the market, having lost only one quality - price. Now we will distribute “My Salon” for free to everyone directly from our website.

"My Salon" is a desktop application ideal for independent salons where 2-3 people work with the accounting system from one or two computers on a local network. The price of the program in 2011, when we suspended sales, was 24,000 rubles. It was quite expensive for small salons, and large chains already needed a new client-server system. Several active competitors appeared on the market, and to support sales it was necessary to create a staff of sales managers, and to cover the costs of technical support for new clients, to raise the price even more. In 2011, we decided to focus on other projects and stop selling the My Salon system.

Even then, an idea arose: if we are not going to make any more money from this product, maybe we can make it free? But how would the clients who just bought the program from us react to this? We decided not to offend our users and postpone this issue until better times.

2 years have passed. During this time, we have discovered more than once that our clients who purchased My Salon in 2006, 2004 or even 2002 continue to use it, and ask for help only when they need to register to transfer the program to a new computer. The program has proven to be extremely reliable, and if you like it, you like it forever.

The time has come! Today we are opening an updated website where you can get a registration key for free automatically. Now you can also download the full commercial version on the site, which you can use after receiving the key. We removed the demo version from the site because it is no longer needed - install the full version, get a registration key on the site and use it without restrictions.

Address for downloading the program and receiving registration keys: http://mysal.ru/downloads/ You can already download the latest version, which was created after the suspension of sales. As soon as an even newer version becomes available, we will notify you by e-mail specified when receiving the registration key. Yes, we are resuming development!

"My Salon" was developed as an expensive commercial information system, sufficient for maintaining complete management records in a beauty salon. It contains more than 80 reports, more than 30 salary calculation formulas and automation of absolutely all business processes of a beauty salon, spa or cosmetic clinic. This is not a cut-down version of a commercial product, nor is it a free product made just for advertising. “My Salon” was one of three accounting systems for a beauty salon on the market in 2000, it has gone through a long journey of improvement, absorbing the wishes of hundreds of users over the years, and is now becoming free.

"My Salon" is a completely original development, into which several dozen man-years of business analytics, programming, interface design, and documentation development have been invested. It's a little old-fashioned, like this LiveJournal blog, but it already had everything you needed to run a beauty salon when Facebook and VKontakte were not yet invented.

Why should we give something away for free? This has its own interest. We have other projects and we want to create an army of users who share our values. We need independent, thoughtful, thrifty users who want to make their beauty business effective and attractive to their clients, without overpaying for PC training. People like you. We want “My Salon” to help those who are familiar with a computer and are ready for something new to run their beautiful business. And something new is just around the corner! :)

If you have any questions or suggestions, something doesn’t work for you or doesn’t work, write to us at the address that has been working for 11 years: [email protected]. We do not promise to resolve all issues immediately, but we answer all emails.

You can also become a setup consultant or provide technical support to My Salon users for money. Many free products develop such an ecosystem, and we are not at all opposed to it forming around our product.

Try "My Salon" before buying new expensive systems. He is cool!

AdminSalon is a program with the necessary tools for automating a beauty salon. Suitable for use in a hair salon, massage room, SPA or tanning studio.

The cost of use is one of the lowest among similar programs, while the application combines an intuitive interface and powerful functionality.

Multi-user access is provided with access rights specified for each context user.

What AdminSalon can do

The main module is the “Customer Record”, which takes into account the date and time of the visit, the name of the master, the list and duration of services, cost, individual discount and much more. Other modules:

Client accounting. Data for each client is recorded: full name, phone number, e-mail, discount, discount card number.
Salon staff. The following are taken into account: full name, contact details of the employee, position, selected motivation system, module for calculating wages for the reporting period, detailed reports.
Inventory control. Product range: product name, purchase and retail prices, barcode, printing of labels and price tags, percentage of wages and much more.
Financial report. The salon's revenue for each day is taken into account, expenses are linked to expense items, and the cash balance for each day is maintained.

For complete business automation, POS equipment can be used: barcode scanners, thermal label printers, receipt printers. You can download AdminSalon for free using the link below from the official website.

The modern service industry is developing with the times. Conscious beauty salon owners strive to use all possible tools to improve the quality of service. A special computer program that automates the implementation of most marketing tasks for a beauty salon will provide invaluable assistance in this.

When opening a beauty salon, the owner strives to immediately start making a profit in order to cover costs and withstand competition. Already at the stage of registering a business, you should take care of the proper management of the salon. A computer program specially created for a beauty salon will help with this.

Find out what opportunities the program will provide to the salon at the start:

1. To quickly build a customer base , take into account all the preferences and characteristics of each of the potential and existing clients, immediately enter into the program all the information received. Find out the client's date of birth, save a log of his visits, enter special requests and preferences in a special form. This will help provide feedback, an individual approach and provide exactly what he wants to receive. In return, you will receive satisfaction with the service, a regular clientele and ensure its growth.

2. Keep records of materials in the program , so you can promptly control overexpenditure and prevent them from running out at the most inopportune moment. Set up an alert when supplies run out. See the consumption of materials in the context of each of the craftsmen to prevent theft.

3. Set up an employee payroll accounting system . Keep track of time worked

4. Link a paid or free CRM system to your website - allow visitors to make appointments with available specialists themselves, provide them with access to the list of services provided and price lists.

5. Automate your upcoming visit reminder system , set up SMS messaging for advertising and administrative purposes.

Automation of business processes at the very beginning of a beauty salon will allow you to immediately gain competitive advantages, minimize costs and set up an accounting system. The program for the salon will allow the owner to immediately implement the necessary monitoring system for its work.

In what cases is a CRM system needed for a beauty salon?

Specially developed software in the beauty industry is a necessary thing for successful business development. Competition among beauty salons is great - only those who can provide better services for a lower or fairer price will remain afloat.

To ensure a continuous flow of clients, the salon owner must immediately draw up a portrait of his clientele, assess the level of competition in his place of business and offer exactly the services that his clients need. Using the program, you can analyze the popularity of a particular type of service, determine the average age and psychotype of clients in order to develop a trend that is in demand.

By installing the software, the salon owner can save money by relieving his administrator and entrusting him with other tasks - for example, marketing.

Automation will allow:

– avoid misunderstandings related to the fact that the client forgot about the appointed time of the visit - the system will notify him in time;

– do not allow recording for one time several clients;

– analyze the success of work craftsmen in order to increase work efficiency;

– launch an upsell system , which will allow you to receive an additional source of income and improve customer service;

– the master prepares for the client's arrival and provide him with exactly the services he expects - for this it is enough to familiarize yourself with his personal card before the client’s visit;

– implement a recording system for the next procedure , thus, you will not only take care of the client, but also provide yourself with a stable income.

The client block is the main tool for personal and targeted work with beauty salon clients. The essence of this work is to understand the simple fact that customers, and especially regular ones, are the main asset of your organization. It is the regular clients of the beauty salon that largely form sales volumes, even out seasonal fluctuations in demand, allow for long-term planning - in a word, they are the stronghold of the well-being of your beautiful business. The main idea is to provide the client with a sense of importance; the client must understand that he is not a stranger, that you know him well, know his needs, habits and wishes. Using a CRM system in a beauty salon is best suited to solve this problem. The administrator will always be able to congratulate the client on his birthday in a timely manner, remind him about the next visit, raise the visit history, etc.

Program for managing clients of a beauty salon;
Work with clients - printing of questionnaires for beauty salon clients (sample);
Loyal customer cards (personal, cumulative discounts and bonuses);
Visit history - preferences for goods, services, artists;
Gallery of client photos (before and after procedures);
Online bonus loyalty program;
Accounting for deposits, certificates, gifts;
Logbook for recording clients in a beauty salon;
Reminder system - happy birthday;
SMS sending to clients of a beauty salon;
Conducting surveys - beauty salon client questionnaire;
Assigning statuses to clients (potential, new, permanent, lost);
Reports: customer rating, ABC analysis, sales funnel;

Loyalty programs in a beauty salon

One of the capabilities of the UNIVERSE-Beauty program is managing a bonus loyalty program, launching temporary marketing promotions, and working with a system of loyalty cards in a beauty salon. The system of discount client cards is an additional incentive to attract clients to your beauty salon. You need to show the primary client that you are interested in a long-term relationship and will be happy to welcome him to your beauty salon. And issuing a discount plastic card or a bonus online loyalty card to a visitor is a direct confirmation of your desires. Depending on your goals, you can implement absolutely any loyalty program for regular customers in your beauty salon.

discount cards	Issue discount cards with personal or cumulative discounts. The scale of discounts and time period is set in the program settings.
bonus program	Built-in bonus system - bonuses are awarded to the client for each visit. Bonuses have a limited validity period and encourage customers to visit the beauty salon.
Gift certificates	The program allows you to organize work with gift certificates - accounting, sale, activation, burning by expiration date.
Temporary promotions	Carry out promotions in a beauty salon and analyze their effectiveness.
Subscriptions and programs	Create ready-made subscriptions and comprehensive customer service programs.

Logbook for clients entering a beauty salon

To create a positive impression on your client about your company, as well as to allow administrators to work quickly and smoothly, the program contains a log of beauty salon clients. The program implements two forms for recording: pre-registration with specialists and pre-registration with devices. The advantages of an automated client log are obvious: The client sees that you follow the advances in information technology, keep your finger on the pulse of events and take care of clients, saving their time. Through the appointment log, you can mark client visits and, accordingly, receive data on the workload of the beauty salon, the arrival and registration of a particular client.

Reminders for beauty salon clients

For your convenience, our CRM system for a beauty salon has implemented a service such as reminders, which allows you to erase the line between “visitor and establishment” and takes the relationship between the client and the salon to a higher level. After all, any client is always pleased to receive a timely birthday greeting from his favorite beauty salon! Thanks to reminders, you will never forget about an employee’s birthday, and you will always know about the balance and expiration date of goods in the warehouse. In addition, the system itself will remind you of changes in the current exchange rate and offer to adjust it.

There are reminders:

Birthdays of beauty salon clients;
Date of adding a customer - you can make a special offer on the anniversary date (1,2,3... years of service);
Personal reminders for clients - reminders created by beauty salon administrators;
Date of the next visit - the program analyzes what services were provided to the client and when he should return to the beauty salon;
Lost clients are clients who have not visited the beauty salon for a certain number of days (90 days by default).
Bonus expiration - information on clients whose bonuses will expire in the near future (if a bonus loyalty system is used).

Beauty salon employees

This tool is designed to analyze the activities of beauty salon employees and productive work with personnel. Thanks to this option, each specialist can be assessed in terms of economic efficiency. In addition, everything related to payroll calculation is recorded here. You can significantly simplify the work of a beauty salon administrator and accountant by taking advantage of this program feature. Due to the fact that the program includes various wage schemes for craftsmen, each one can have an individual payroll scheme and an individual billing period.

Maintaining a database of employees
Employee time tracking
Login/exit using personal cards
Automatic payroll calculation
Issuance of advances, system of fines and bonuses
Payroll accrual reports
Comparative analysis of personnel work - revenue by craftsmen, workload, work with regular customers
Time sheet
Analysis and accounting of material consumption

Beauty salon price list

The program allows you to work with goods and services and create a price list for a beauty salon. You yourself enter the range of goods and services in a form convenient for you. For services, you can register costing cards for consumables. For beautiful design and design changes, the price list is exported to Excel. Key features for working with the price list and range of goods (services) of a beauty salon:

Convenient navigation through the catalog of goods and services (tree);
Search by barcode number, article;
Accounting in various units of measurement;
Entering costing cards for consumables;
Printing price tags and labels;
Creation and printing of a price list for a beauty salon (Sample);
Possibility of working at 3 prices (retail, for staff, write-off);
Automatic recalculation of the beauty salon price list;
Calculation of profitability of services;
Analysis of the profitability of a group of services (divisions).

Inventory control in a beauty salon

Warehouse accounting helps to avoid any loss of goods by clearly demonstrating the movement of products through the warehouse. Any transactions with goods, including returns and promotional sales, will now be recorded with the creation of appropriate reports. Such data makes it possible to effectively plan purchases taking into account real demand.

Maintaining directories of goods and services (drawing up costing cards);
Accounting for goods by barcode and article number;
Automatic printing of beauty salon price lists, labels and price tags for goods;
Collaboration with barcode scanners;
Possibility of maintaining several warehouses;
Mutual settlements with suppliers;
Reminders about critical balance of goods;
Warehouse status reports;
Inventory turnover sheet;
Assessing the profitability of services and overconsumption of materials;
Dynamics of demand for goods and services.

Management accounting for a beauty salon

The program reflects all movements of cash and non-cash funds received for the sale of goods and services. Financial reports clearly demonstrate the profitability and profitability of a beauty salon, while at the same time allowing you to avoid any unauthorized actions related to theft of funds. Built-in functionality for analyzing the expenses and income of a beauty salon allows you to quickly analyze the efficiency of the enterprise and calculate the profit from its work.

Managing the cash register of a beauty salon;
Cash and non-cash form of payment;
Possibility of barter settlements, maintaining deposits;
Dual currency payment system;
Line-item accounting of income/expense transactions;
Reports on cash register status and cash transactions;
Possibility of connecting online cash registers (additional option);
Calculation of profit and profitability of a beauty salon.

Beauty salon reports

The reporting block allows the manager to analyze the activities of the enterprise, effectively manage and organize the work of all departments of the beauty salon. It also makes it possible to conduct marketing research, have a clear idea of the traffic to your establishment, the dynamics of demand for services, customer ratings and the flow of funds. Currently, the program has implemented more than 100 reporting forms for the work of a beauty salon, which are grouped into the main areas: Clients, Products and services, Subscriptions and Certificates, Employee reports, Financial reports.

The program provides a limited ability to delete information. This was done to avoid unauthorized deletion, which could lead to the unreliability of the database, and, as a consequence, to the unreliability of the information received. To facilitate the displayed lists (products, services, clients, employees) and maintain the integrity of the database, the program has the concept of “activity”. For example, if you have not worked with any product or service for a long time, so that information about it does not load working windows, you make this product or service “inactive”. At the same time, all information about them is saved in the database, and you do not see them in everyday work.