Problems with the latest version of Skype. Why does Skype crash, glitch and slow down?

Useful tips

Oh, these insidious glitches, incomprehensible gimmicks and unknown codes with which our beloved messenger so loves to close. Errors in Skype are an integral part of it, glitches in the program are a constant companion for those communicating on low-power devices, and a blue screen in the client is a frequently occurring problem. And not everyone regular user The computer knows how to deal with all this, preferring to simply switch to another messenger.
But thanks to our portal, you will finally be able to solve all these problems. Using the instructions presented below, even the most inexperienced user will be able to understand the cause of a particular error and fix it on their own. So let's get started!

Common errors on Skype

The first thing we will talk about today is the most varied and unpleasant problems with Skype on various devices, sometimes not resolved even by an obvious reboot or reinstallation.

Many, one way or another, have already learned what to do if Skype crashes on the computer - you need to properly clean the PC, delete the necessary files, restart the computer or rearrange the program itself. But what to do if similar problems arose on the iPad - a device completely closed from the playful hands of users?

Yes, and with Android it’s not so simple. Despite the fact that the “green robot” has a completely open file system so easy to find required file It won't work there anymore. And reinstallation does not help - sometimes much more global measures are needed.

Available on PC too complex problems that go beyond the average person's knowledge. Crashes right when answering a call, error 1946, 1618 and thousands of others like them. Finding a solution on your own is almost impossible.

And here the article comes to the rescue: “”, overflowing with a lot of useful algorithms, instructions, tips, explanations. Thanks to it, you will learn how to prevent this or that failure, how to get rid of unpleasant bugs, and how to fix Skype once and for all.

Well, let's talk about strange problems with the Internet.

No Skype connection

Often such a problem happens in the messenger - the Internet seems to be there, other sites turn on easily, but this very messenger stubbornly does not. Even if you tease him with a stake on his head, shout that you’re sitting quietly on VKontakte, chatting with a friend, he won’t believe it, he doesn’t have the Internet.

In fact, the situation when Skype does not connect does not depend on your providers, so you should not shout into them. Well, it almost doesn't depend. But if the problems are on their side, they will quickly solve them and the connection will reappear.

On the computer the matter is not entirely correct installed program or clogged cache. Sometimes it happens that several useful programs people on your computer are arguing with each other, interfering with your work.

On a tablet or smartphone you will have to resort to much more radical measures- who knows, maybe it will even come to a wipe or flashing. However, first you need to try more simple options, and then it’s already increasing.

However, you can find out all this, only in more detail, in the post on the topic “”. There you will read all the clear step-by-step algorithms, you will find out what to do to prevent this from happening again, you will find small theoretical points that tell you about the structure of your PC.

Well, if the Internet is in order, it’s time to move on to problems with sound.

No sound on Skype

In fact, the problem of “no sound on Skype” is very multifaceted. It includes several situations.

The first is that you simply cannot be heard. There are many, many solutions. First, make sure that your microphone is not broken - you can do this using Skype itself in a special settings section. Check whether you have chosen the device, because the messenger really likes to find some strange, non-existent microphones.

Second, this very microphone makes strange sounds. Well, that's why Skype has been ringing for an hour now? Why does the microphone scream like crazy, making very nasty sounds? Why, in the end, does an excellent micro, bought for a lot of money, work incredibly quietly? Here the solution is completely different.

The third is problems with sound in Skype on your side. Just like that, all sounds disappeared, the ringtone stopped playing, or there were no message delivery notifications.

Why does Skype crash, glitch and slow down?

Sometimes the fact that Skype hangs does not indicate problems with the client itself, although there are also enough such cases. Sometimes, in order to get rid of such lags, it is worth updating a couple of programs that, at first glance, have nothing to do with Skype.

Or maybe it's just something to do with your system? All these newfangled panels with animations and sparkles load the computer very much, so not very powerful devices simply fail. So wouldn't it be easier to install more old version program, can you use it safely?

However, sometimes problems occur on the side of the messenger itself - this, alas, cannot be avoided. But wait a minute... There is an incredibly simple solution!

You can see many others in the article “”. Solving problems on other OSes, helping to fix bugs and explaining the reasons for crashes - that's what awaits you

Well, we’ll read about the gluttony of Skype.

Low memory on Skype

First, answer: do you know what kind of memory the program uses? Why does she need HDD? What exactly does it record in the RAM? And why is this RAM even needed? If not, then you definitely won’t be able to solve the problem “not enough memory on Skype” on your own.

And even if you do, do you understand why Skype eats up memory? Why does he need so many coveted kilobytes? What does he do with them? What, in the end, is so heavy loading there?

Another term you need is memory leak. And believe me, it has nothing to do with the leakage of any logins and passwords, correspondence, contacts or anything like that.

Why get acquainted with all this on your own if there is a post “”? There you will find answers to all the above questions, find solutions to all related problems and find a couple of useful tips.

The next class of errors is related to downloading and updating.

Errors in Skype 1601, 1603, 1619

But they are no longer as obvious as their predecessors. When Skype doesn’t load, quite clearly explaining that it doesn’t have enough memory, you at least know in which direction to dig. But if Skype doesn’t work, showing you only some “1603”, it’s not at all clear why Skype doesn’t work.

What about "1601"? Is there no way to write humanly that the installer is damaged? Or, for example, express yourself clearly: “Hey, user, I broke your Windows here, it was only partially installed, please correct me.” But no. Skype won't load and that's it.

That is why the article “” was created, designed to translate the numeric codes of the messenger into understandable to an ordinary person language. We analyzed all the errors, found the reasons for their occurrence and wrote it all to you. Read!

Eliminating blue screen and other Skype errors

Skype keeps crashing for no reason. How to deal with this? What does he need from you? And it seems like there’s nothing to complain about, skype errors writes and points out all sorts of things missing files. But where to get them - that’s the question.

What to do when Skype doesn’t respond? When brings your computer to blue screen of death? When does it turn blue, green or white? When does the window for entering your login and password disappear? When there is nowhere to enter a message?

The answer will be given by the post "". All solutions to these problems, eliminating them, tips on how to avoid such an outcome. We have collected all the information from a variety of specialized forums and combined them into one article especially for you. Moreover: we translated everything into human language and explained all the incomprehensible points.

If you remember these instructions - well, or print them out on a special piece of paper - you will become a real guru among your friends. And then the start of a system administrator’s career is simply guaranteed!

Since people use Skype frequently and actively, when problems occur, users want to fix them immediately. How to solve the most popular problems with Skype?

Installation problems

When installing Skype, various types of errors may occur. The program is not completely installed on the PC, and therefore cannot be used. This type of failure occurs mainly due to residual files old versions that were previously installed on PCs. After its removal, “tails” remained - entries in the registry. The system, therefore, believes that the utility is already on the device and completes the installation process ahead of schedule.

Firstly, it is recommended to use third party utilities with a good reputation for removing programs from your computer. For example, CCleaner will help you or Revo Uninstaller. To clear the registry from unnecessary entries There is also special software associated with Skype.

To download Skype without problems, clean your computer using these programs.

If this doesn't work, download the portable version of the Skype installer. Portable version does not require installation - download and immediately enter your data.

If this option does not help and, moreover, other software refuses to install, most likely there are viruses on your PC. OS needs treatment. Scan your disks with an antivirus. To detect malware faster, use a scanner such as DrWebCureIt. It is available on the developer’s official website: https://free.drweb.ru/cureit. It is free to use.

Can't log into Skype

Login problems often arise due to a poor connection. If you don't have internet, you won't be able to sign into Skype, so check to see if you have a network. Open any browser and see if the pages load in it.

If there are problems with your Internet connection, reboot your router or modem. In most cases, it solves the problem.

Do not forget also that to enter you need correct login and password. Without them, the system will not open your account for you and will not load the interface.

Erase shared.xml file

An alternative solution is to delete the shared.xml file. Before the procedure you need to make visible system folders, which are usually hidden from users. In the “Tools” menu, open “Catalog Properties” and switch to the “View” section. Check the box next to “Show hidden elements”.

1.Open the “Run” line through Start or using the Win + R combination. In the line, enter the command %AppData%\Skype. Click OK or the Enter key.

2.In the program profile window, delete the shared.xml file.

3.Launch Skype.

Deleting a profile folder and fixing errors on a PC

If there is a problem with the download, the program may not be able to access the service database.

What do we do in this case?

Close the program completely.
Log in to your profile: C:\Documents and Settings\_user_name_Skype\. The entire profile directory should be deleted. Before doing this, it must be archived. You can first move the profile folder to another location to check if this is the cause of the problem.
Launch the messenger.

Skype sometimes does not connect to the database because a second copy of the program is turned on on the computer. In this situation, checking the system drive C for errors will help.

1.Double-click to launch the “Computer” window (icon on the desktop) and right click Click on the system disk with your mouse. Choose last section"Properties".

2.Go to the “Service” block and click on the “Run check” button. Check the box “Automatically correct errors” and run the check.

3.Restart the computer and turn on Skype.

If this does not help, go to the Task Manager. In the “Processes” tab, shut down skype.exe, and then try to start the program again.

Conversation without a title

Problems with Skype may appear while working with it. When you are added to group chats, you get untitled conversations where you can't even write a text message, let alone make calls. What to do if there is no connection to group calls?

You need to heal hosts file. Let's look at this solution option in more detail.

On system disk we find Windows folder, and in it - System32.
Then open the drivers folder - it will contain the hosts file we need. Let's launch it double click. Notepad will open.
We are looking for the line: 127.0.0.1 s.gateway.messenger.live.com. Select and delete it.
Now you need to save the changes. The system just won't allow you to change system file, click on “Save As” and save the file in a visible place, for example, on the Desktop.
Move the file located in the drivers folder to any other location. Instead, insert the previously saved hosts file with changes.

Now group chats will work for you on Skype.

If they don't hear you

Sometimes users complain: “They can’t hear me on Skype.” At the same time, there is Internet, since the video is on. How to fix the sound problem in this case?

First check if your microphone is working.

Open the “Settings” window, and in it “Sound Settings”.
In the “Microphone” item there will be a line “Volume”. Say something. If the light turns at least partially green, your microphone is working. If you have a headset, reconnect it and make it current.

If the microphone turns out to be working properly, see if there is a checkmark in the “Sound Settings” menu next to the phrase “Allow automatic setup microphone." After this, check the functionality of the device again as indicated above.

Problems with Skype on Android

What to do if various kinds of problems occur with the program on Android, for example, the same problems with communication? Unfortunately, mobile internet sometimes not enough for normal functioning programs, in particular for video calls ( text messages usually sent even at low speeds). Here you should restart the connection. If this does not help, then you need to find another network source.

If there are problems with the installation, then the problem is with the device itself: there may not be enough memory. Remove unnecessary programs from your phone and try installing again.

If it writes an error in the Play Market, then perhaps the phone memory is clogged unnecessary files. Clean your device special program and download again.

Any problem with Skype can be fixed. Looking for reasons will not help - you need to try method after method to correct the situation. In most cases, simply restarting the Internet connection and the messenger itself helps.

If, when trying to sign in to Skype, you encounter the following error: “Sign in cannot be due to a data transfer error,” don’t worry. Now we will look in detail at how to fix this.

First way

To perform these actions, you must have rights "Administrator". To do this we go to “Administration-Computer Management-Local Users and Groups”. Finding the folder "Users", double-click on the field "Administrator". IN additional window uncheck the section "Disconnect account".

Now completely let's close Skype. The best way to do this is through "Task Manager" in the tab "Processes". We find "Skype.exe" and stop him.

Now let's go to "Search" and enter "%appdata%\Skype". We will rename the found folder at our discretion.

Again we enter in "Search" and write “ %temp%\skype". Here we are interested in the folder "DbTemp", let's delete it.

Let's go to Skype. The problem should go away. Please note that contacts will remain, but call history and correspondence will not be saved.

Second method without saving history

Let's launch any program removal tool. For example . Find and remove Skype. Then enter in the search "%appdata%\Skype" and delete the Skype folder.

After that, reboot the computer and install Skype again.

The third method without saving history

Skype must be disabled. In the search we type "%appdata%\Skype". In the found folder "Skype" Find the folder with your user name. I have this "live#3aigor.dzian" and delete it. After that, go to Skype.

The fourth method with saving history

When Skype is disabled, enter “%appdata%\skype” in the search. Go to the folder with your profile and rename it, for example "live#3aigor.dzian_old". Now launch Skype, log in using your account and stop the process in the task manager.

Let's go again "Search" and repeat the steps. Let's go to "live#3aigor.dzian_old" and copy the file there "main.db". It must be pasted into the folder "live#3aigor.dzian". We agree with the replacement of information.

At first glance, all this is very difficult. In fact, it took me about 10 minutes for each option. If you do everything correctly, the problem should go away.

Skype is free program to communicate with friends, regardless of the time zone and continent on which they are located. The application allows you to share with users instant messages, and also send each other all kinds of multimedia content. Despite the popularity and demand of the software, many people have problems with Skype. They touch different areas program operation: from the registration and authorization process to the lack of sound or problems with the microphone during a voice or video call.

How to solve the most popular problems with Skype

Most often, users encounter two difficulties: logging into the application and losing their password. The first situation occurs when a person tries to enter a username and password, and the application reports that this information is incorrect. This problem occurs in the following cases:

You have several accounts and you could simply get confused and enter the code for the wrong login.
On keyboard enabled Caps Lock. Since the application is case sensitive, one combination written in capitals and lowercase letters- this is absolutely different variants. If your code contains letters of both cases, then it is better to use Shift to highlight them.
Incorrect keyboard layout can also cause incorrect password entry, so be sure to check this setting as well. You can change the layout using the mouse by clicking on the corresponding icon in the lower right corner or using the combinations Ctrl+Shift and Shift+Alt

If none of the above methods helped you and you still can’t log in to Skype, you most likely forgot your login information. To restore it, you need to:

Launch the application and select “Can’t sign in to your account?”.
To recover your password, the service will redirect you to a website where you should enter email address, which was used to register an account and click the “Submit” button.
Go to your email and find an email from Skype support.
Follow the link and enter in the field “ New Password» the required combination of characters.
Repeat the code and click “Change”.

What to do if there are problems with the webcam in Skype?

The cause of this problem can be either purely technical issues (for example, a device breakdown) or software issues (lack of necessary drivers). First of all, check whether the webcam is connected correctly and if everything is fine, move on to the software part.

To check the drivers:

Right-click to call context menu My Computer icons.
Select the “Properties” section.
In the window that appears, find the “Device Manager” item.
If you see an emergency icon (yellow) next to the name of the device you are using exclamation point), then there are obvious problems with the video camera.
To reinstall the drivers, you should find out the brand and model of the camera and update the settings on the official website of the developer.

Be sure to check whether the device is being used by other programs, and whether video streaming is enabled in Skype.

These problems with Skype are the most popular. We hope that our recommendations will help you resolve your issue as quickly as possible.