After updating, the smart card is not detected by the receiver. Everything you need to know about the tricolor TV smart card

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1. No viewing access. Error 2

reasons: the receiver cannot read the smart card
Solution: turn off the power to the receiver, remove the smart card for 1 minute (remember what position the card was in), insert it back, and turn on the receiver.

2. No viewing access. Error 3.13

reason: Coded channel. You must leave the receiver for decoding for eight hours.
Solution: turn off the power to the receiver for 30-60 seconds, turn it back on. If the receiver has not worked for a long time, it is advisable to repeat the decoding commands. The image will appear within 8 hours (link article repeat tricolor activation commands methods)

3. No viewing access. The TV/Radio channel is not broadcast by Tricolor TV. Error 4

Reason: The TV/Radio channel is broadcast in an unsupported encoding (channel from another provider satellite television
Solution: It is best to reset to factory settings and re-find the channels related to Tricolor. Read more about this on the Reset to factory settings page (LINK HERE).

4. The smart card is not detected by the receiver. Make sure the smart card is installed correctly Error 5

Cause: Invalid smart card or smart card not inserted correctly.
Solution: Check whether the smart card is inserted correctly (link smart card how to insert)

5.No access to view Error 7

Reasons: The smart card does not belong to the operator

6: No viewing access. Please make sure that the registration is completed or the subscription with the selected TV/radio channel is paid and active Error 9

Reason: There are no subscription classes in the receiver memory
Solution: Most likely you have new receiver. Leave it on for 8 hours. Make sure registration is completed. Go to the official website of Tricolor TV http://msk.tricolor.tv/abonents/paymentmethods and indicate your ID number in the empty field. If the receiver is not registered, register the receiver.

7. No viewing access. To resume viewing, you must pay for the service (service name). Find out about payment methods in the receiver menu “How to pay” Error 10

Reasons: There is no subscription to the main tricolor TV service
Solution: You need to pay for the Tricolor TV Package

8. Make sure that the correct region is set in the search settings for TV/radio channels. Error 12

Reason: The receiver is not registered in the region that you selected when searching for tricolor TV channels
Solution: perform a factory reset and re-search for channels indicating the correct region. (link on how to set up channels)

Hotline number

If you have any questions, as well as your suggestions and wishes, you can express them at toll free number hotline"Tricolor TV": 8 (800) 500-01-23
Tricolor TV specialists are ready to answer your questions on the hotline from Monday to Sunday, from 9:00 to 22:00 Moscow time.
Information about the hotline operating schedule in holidays you can find out on the website. Email technical support"Tricolor TV": This address Email protected from spam bots. You must have JavaScript enabled to view it.
Due to the large number of incoming letters, there may be slight delays in response, please be a little patient, not a single letter of yours will go unanswered.

From the Tricolor TV company to your TV or receiver and are ready to watch your favorite TV channels, but suddenly you find out that there is no communication signal. What to do in this case, what is the problem and why did it appear? This is what we will talk about in this article.

To begin with, let's define the concept of “no signal,” since many people use this term to describe completely different things:

The TV screen makes noise, glows blue, or remains dark. This is often due not to an error in receiving the signal, but to the fact that your Tricolor TV receiver is not connected to the TV. First of all, you should check if any wire has come loose. Even if everything is in order and the cord is inserted securely, this does not mean that your TV is visible to the receiver. The problem may be purely technical.
The TV says "". To understand why you are getting an error, try going to the menu of your TV. If you can’t log into it, then you have a modern “smart” TV, which also cannot be seen by the receiver. If you were able to enter the menu, it means that your antenna is not aimed at the satellite or that today your operator is undergoing maintenance, which you can find out by calling him or going to his website.

No access or encrypted signal

Tricolor TV subscribers quite often experience similar problem. Quite often this is due to the fact that the payment period for the service package has expired. In this case, you will be able to watch 10-20 basic channels, for which you don’t have to pay. If even they do not work, then there is no need to rush to deposit money into your account, since this will not affect anything anyway.

First, try rebooting your receiver. To do this, you need to disconnect it from the power supply, wait 5-10 seconds and start again. There is a good chance that everything will start working again. The reason for this problem is that your device is simply frozen. It is impossible to prevent this from happening, so you just have to reboot it when an error occurs.

Problems with old receivers

If after a reboot the channels still remain encrypted, then you should determine whether your receiver sees the identification number of the conditional access module that is built into the TV, or smart cards, and why. Most often, such errors occur in older Tricolor TV receivers, such as GS 8300M, 7300, 5003, 5001, 5000, 4000, as well as models belonging to the DRS and DRE series.

In order to cope with the problem that has arisen, you will need to go to the receiver menu and select the “Status” section there or press the corresponding button on the remote control remote control. In the section that opens you will see a large number of information, including identification DRE number, consisting of 12 digits. If it is not displayed, then before finding out why this is happening, try rebooting the receiver from TRicolor TV again.

If the number still does not appear after several reboots, it means that the built-in module is broken and you will have to purchase new receiver or try to fix this one. However, it is worth considering that repairing the receiver is quite expensive and no one will give you a guarantee that it will work for a long time.

If the ID number is displayed, but there is still no access to the channels, then most likely the problem is that the software on your device is outdated and should be updated. This can be done using automatic update when connecting the device to the Internet or download it yourself the required version software and install it from your computer using a null modem cable. It's pretty simple procedure, but if you don’t want to understand it or are simply afraid of doing something wrong, you can call a technician who will not only fix the problem, but also find out its cause.

After you do this, you should go to the Tricolor TV website in your Personal Area and re-register the receiver. You can also just call tech. support and inform the operator about this by answering his questions. After updating the software, you should turn on the TV, switch it to one of the encrypted channels and wait until it starts working.

New receivers

This problem can also arise with modern Tricolor TV receivers, such as GS U510, 9303, 9305, 8300, 8300N, 8304, 8305, 8306, 8307 and 8308. All these receivers are capable of reading a smart card directly, without using a special additional module. If a problem occurs with them, you must also find out why the error occurred and check whether the receiver sees the smart card and equipment number. To do this, you need to press the corresponding button on the control panel, which is called “ID”. In this case, you will see the same thing as when you press the “Status” button for older models.

If the number is visible, but the channels do not work, then before you start updating the software, you should check your subscriptions. To do this, you need to go to the menu and go to the “ Conditional Access”, and then go to the “Subscriptions” item. Here you will see subscriptions from Tricolor TV that are valid for this moment. Behind basic package federal channels, which must be shown, correspond to the class “000”. If you have an 8300 or 8304 receiver, you are connected to the Optimum package and only work for you federal channels, which means its validity period has expired and you need to deposit money into your account. The same applies to other receivers in combination with the Maximum HD package. After you deposit money into your account, turn on the receiver by switching to one of the encrypted channels and wait until it starts working.

If the receiver does not see the Tricolor TV smart card, then disconnect it from the network, pull it out, and then reinsert it into required slot. If you install it incorrectly, then there is no point in expecting everything to work. Exactly incorrect installation card may cause an error. The card must be inserted with the chip facing up. If you have a receiver 8305 or 8306 model, then the card slot is located on the side and it is inserted with the chip facing down. After this, the card should work. If this does not happen, then make sure that it is inserted correctly and place something similar in thickness under it. Sometimes problems can arise due to the card not fitting tightly to the contacts.

If the channels are not displayed, but Tricolor TV subscriptions are visible, as well as the identification number, and your receiver has not worked for a long time, then the answer to the question of why the receiver did not work may lie in this. In fact, you don't have to do anything. To fix it, just leave it on for a while. After some time everything will work on its own. You just have to be patient.

“Tricolor TV error 4 what to do?” – popular search query subscribers of the largest Russian operator satellite television. This error refers to problems with the transmission of digital data of a channel during its broadcast and is one of the most common. It is worth considering in detail what error 4 means, the reasons for its occurrence and ways to solve the problem. Diagnostics and further troubleshooting can be done independently.

When you turn on the TV, you can see system window, notifying about a malfunction. At the same time, the channel does not show the image.

The operator’s official website deciphers the error as the inability to receive or read TV signal. Similar problems are hidden in code 0-4, but error 4 is the most common.

It may occur due to:

problems in the receiver software, which prevents the channel from being decrypted;
adding a channel that is not broadcast by the operator;
incompatible encoding of the incoming signal for further decoding.

Each reason is influenced by certain factors. To return to stable operation, it is necessary to carry out consistent diagnostics, which allows you to accurately identify the problem.

Quick diagnosis and troubleshooting

First make sure that the smart card is available and in working order. The most common cause of an error is an incorrect format of the transmitted data, which does not allow further decoding.

If a particular channel is not working, it may be because that channel is not available for your prepaid package. First check the list of channels included in the package with the official one. You can download it from the main Tricolor website.

The channel is in the list, but the system writes “Tricolor error 4”, how to fix the problem? The second most common cause of unstable operation is software failures. To restore, we will reset the system to factory settings and search for channels again.

Go to the receiver menu;
Select “Reset settings” and confirm your actions. If the system asks for a PIN, enter 0000 ;
After rebooting the device, enter the correct data - language and search region. Wait for it to update full list digital satellite channels and reboot the receiver. If after a reboot the main menu does not display error 4, then you did everything right.

What happened if none of the methods helped? The problem may be hidden in the firmware of your devices. It is not recommended to do the firmware yourself; it is better to contact a specialized service center. The developers have introduced the ability to automatically update the firmware. You can do this in the following way:

Open the “Telemaster” information channel;
Confirm the proposed operation;
Reboot your device.

This method is relevant after updating the software version to the latest. “Telemaster” makes the necessary changes to eliminate the shortcomings of the original firmware.

If no manipulations help correct the error, the problem may lie in serviceability technical components. This question should be addressed to specialists.

Early June 2017 onwards big number Tricolor TV subscribers encountered a problem. which received the name “Error 4 on Tricolor”. The symptomatology is that when trying to watch encoded paid channels, the subscriber receives a message instead of a picture - “No viewing access. The TV and radio channel is not broadcast by the operator (error 4)". And he no longer knows what to do. All encrypted channels are not shown.

The problem did not affect all tricolor subscribers, but most of them. This happened because it affected tricolor receivers of the GS E521L, GS B520, GS B522, GS B521, GS B531M, GS B532M, GS B533M, GS C592 models - and these are one of the most common models.

Error 4 on Tricolor and how to fix it - No access to view. The TV and radio channel is not broadcast by the operator (error 4)

When you try to figure out what’s going on, the first thought is to check whether the receiver sees its ID (hardwired or on the access card). And here it turns out that the receiver does not see the ID, and without ID it is impossible to decode channels and, therefore, you need to look for a solution in the area of restoring ID operation. Which is what we do.

In the photo we see that the receiver does not see the access card to such an extent that it issues - No smart card. And on the 3rd line we see current version software - 3.4.299

The first step for such a restoration is to go to channel 333 - this is a special service channel from which the receiver software is updated.

Those. you need to go to channel 333 “Telemaster” and check if there is new software for the receiver. The receiver itself will check for its presence, and if there is one, it will offer to install new software - additional actions are not required from the user, you only need to confirm the installation.

The screenshot was actually taken on TV channel 333. The receiver offers to update the software to version 3.7.304 - after clicking “OK” the download process will begin, and then the installation new firmware receiver

After the receiver receives consent to install a new firmware version, it first downloads it from the satellite (up to 50% of the progress scale), and then installs it into the receiver’s memory (after 50% of the progress scale)

The new firmware for the tricolor receiver is in the process of being downloaded from satellite. Upon reaching 50% completion, the installation of the firmware into the receiver’s memory will begin.

After a new firmware version is written to the receiver (receiver), it automatically reboots itself and after the reboot begins to normally open and show your favorite TV channels. This happens for the reason that with new version software, the receiver correctly sees the card and its ID, which means it can normally decode channels.

After updating the receiver software via channel 333, the receiver again sees its ID normally and correctly decodes the channels. The card number in the photo has been changed to something that does not exist in nature. In the third line we see that information about the receiver software version has changed.

Thus, to resolve the error “No access to view. The TV and radio channel is not broadcast by the operator (error 4)”, just update the receiver’s firmware from technical channel 333.

Important point - For some receiver models, it is also necessary to update the module software (the module software version is displayed as the 4th line in the images shown). It is performed after updating the main firmware and the same from TV channel 333. The module software update is faster than the main update. It’s easy to understand whether you need to update the module software specifically on your receiver - if the error does not go away, update it; if it goes away, don’t update it.

WARNING - Firmware firmware for the receiver is an important undertaking. If the power supply is turned off while writing new firmware to the receiver’s memory, the receiver will become inoperable. The owner of the receiver updates the firmware at his own risk.

This is how brief the instructions for error 4 turned out - we wish you good luck in eliminating it and pleasant use of the Tricolor TV system.

P.S. — The problem described is almost certainly not the last; there will be others. But there is no need to be upset about this, because there is channel 55 with a general technical information, there is tricolor technical support at 8-800-500-0123, so the next problem that arises will most likely be resolved.

Despite its small size, it is the most important part of the entire set. It is she who is responsible for decoding the signal. It is not uncommon for subscribers to be left without their favorite channels due to the loss of an access card. Subscribers are left without their favorite channels. Why does this happen and what to do in such a situation?

“No smart card” message

If the TV says “No smart card”, there may be several reasons:

Incorrect installation (wrong side, not all the way)
Chip contamination
Reader malfunction
Incorrect, incomplete software update
Chip deformation
No card

And if most of the reasons are eliminated by setting up or repairing the equipment, then the last two are eliminated by replacing the access card.

Why subscribers are left without a card

The service and dealers often receive requests for access card restoration. The reasons are different, but a few of the most popular ones can be identified:

Threw away: along with the packaging of the new set, or decided at the end of the subscription that the “next” one was needed for decoding
Purchased with an incomplete set: this often happens when purchasing a used set from unscrupulous sellers, but even in large chain stores the card may “go” to a demonstration stand or into a consultant’s pocket and not return
Stolen: random guests go for theft if they have lost theirs
Spoiled: subscribers rip off the chip in an attempt to find the ID underneath, cards are chewed by children and pets
Lost: for example, when moving

There are many reasons, but the result is the same - viewing is impossible. What to do if there is no working Tricolor TV smart card?

Is it possible to buy a card separately from the rest of the set?

The access card is an integral part of the receiving equipment. Therefore, you cannot buy it separately from official representatives of the operator. Only re-issue is possible based on the owner's application. The process will take a little over 1 month and will cost a certain amount. These 2 reasons push subscribers to purchase a second-hand smart card, which leads to unpleasant consequences:

A “gray” copy without Tricolor TV identification marks and of unknown origin does not guarantee channel viewing
The card is stolen and blocked by the actual owner: at best, you will be left without the TV channels you paid for; at worst, you will have an explanation with the police
The ID number series does not match the equipment: each smart card is only suitable for certain models and does not work in others
Faulty chip: scammers take advantage of the fact that the buyer does not have the opportunity to check the functionality of the product

There are too many pitfalls, and in this case you will no longer be able to complain about Tricolor. This means that the straight road is the shortest.

How to restore a smart card

To ensure that you can restore access to watching Tricolor TV channels, order an official reissue of the smart card. Its series will correspond to the model of your receiver, and subscriptions will be transferred in full. To do this you need:

Contact the dealer from whom you purchased the equipment; or to any other, if the kit was taken from a chain store
Provide a copy subscription agreement and owner's passport
Fill out the application form for reissue
Pay for the service according to current prices
Receive a new card on time
Check with the dealer or the Tricolor TV TP service how to set up the equipment again

Despite the seeming inconvenience of this method, you only lose a month of waiting. Unlike money wasted on a dubious purchase.

Remember that the best treatment is prevention. Handle the card with care. Keep a photo of both sides in your phone to avoid having to remove it from the slot once again.

Enjoy watching!