There are no channels after the update 2. Self-updating of channels on tricolor TV

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Every subscriber connected to satellite television would like to receive the maximum quality services. Therefore, the question of why the channels on Tricolor TV disappeared after the update seems quite natural.

Not a single client will agree to accept the lack of paid services and will try to as soon as possible solve the problem of. Moreover, you can cope with most of the difficulties that arise on your own. To do this, it is enough to show a little patience and attention in order to understand in a calm atmosphere the reasons for what happened and try to restore communication with the satellite and the display of paid channels. And in the most difficult situations, TV viewers always have the opportunity to contact support operators who will tell you how to deal with the difficulties.

Tricolor TV channels have disappeared - how to set up

If the subscriber has paid for satellite television, not a single channel should disappear for no reason. long term. Therefore, the company’s clients who want to return broadcasts should first understand the reasons for what happened. In 2019, the following may lead to trouble:

a simple settings failure;
problems with the SMART card;
simple failure of TV channels;
a satellite dish turned during bad weather;
incorrect software update;
equipment problems;
ice formed on the surface of the antenna.

There are other, less common reasons for the disappearance of TV channels. They may even be associated with damage antenna cable. But the options listed above are the most relevant and are encountered most often by subscribers.

Settings failed

The easiest way is to understand how to restore channels on Tricolor TV after an update, if the cause of the incident was a simple settings failure. Sometimes even a banal reboot of the receiver (regardless of its brand, including the e212 model) allows you to return the broadcast. Additionally, you can try to reset set parameters work to factory level.

For this you will need:

go to the main menu of the console;
open the “settings” section (may have a different name);
find an item mentioning factory or basic level;
select the found inscription and click on it;
confirm the actions taken;
wait for the reset to complete and power on start menu receiver;
set the primary parameters, which include the connection region, languages, and several additional items.

After that, all that remains is to check the operation of the device and proceed to watch your favorite programs, if the described actions brought a suitable result.

What to do if there are no Tricolor TV channels and it says “use search”

If a TV viewer has updated Tricolor TV and the channels have disappeared, and in their place an inscription appears prompting you to use the search, you should follow the advice received. In this case, clients can choose between automatic and manual search.

In the first case you will have to:

open the main menu;
select the section mentioning “applications”;
click on “setup wizard”;
start a search by specifying the desired time zone;
wait for the running procedure to complete;
check the results obtained.

If automatic signal acquisition does not lead to the desired result, you can try to use the manual mode.

To do this you need:

enter the subsection of received signal sources and specify the antenna;
switch to manual settings;
specify parameters ( network search– on, frequency – 12226, the right companion and speed – 27500);
follow the instructions and prompts of the system;
save the result.

If everything is done correctly, very soon TV viewers will be able to return to watching programs and films.

After updating the Tricolor receiver, channels do not show - what to do

Those who are trying to figure out how to return channels to Tricolor TV after an update should think about whether the updated software is installed correctly. If the receiver was suddenly turned off while downloading the update, you will no longer be able to cope with the troubles on your own. The equipment will not work until a professional repairs the software and reinstalls the correct version of the program. In such situations, it remains to think about finding the nearest service center, where the equipment can be attributed. Additionally, you can find out the phone number of the repair shop so you can call and find out under what conditions the specialists will agree to restore the equipment.

How to update Tricolor TV channels yourself?

First of all, you need to try to carry out automatic search channels. Perhaps the lists were not restored before simply because not all updates were installed after flashing, or there was a glitch in the system. So, to search for channels and test this theory, you need to take the following steps:

Enter the menu;

Select the “Settings” section;

Enter the access code. It is the standard "0000";

Launch "Automatic Search".

If all is well, the list will quickly be restored, although not in the same form as it was. Therefore, it will have to be shortened by removing unnecessary channels. If the instructions did not give any results, or Tricolor did not find all the channels that were there before, then the problem has not gone away, and the obvious solution will not work for it. I'll have to use it manually settings. In this case, the algorithm of actions becomes more complicated, but nevertheless remains clear:

Enter the “Menu” panel;

Select the “Settings” section;

Enter the already known PIN code “0000”;

Go to the “Manual Search” section;

Enter parameters - frequency, polarization, flow speed;

Click on “Find”.

By the way, it is impossible to update channels on Tricolor TV manually if you do not know the broadcast parameters. To obtain this information, you must first go to the provider’s official website and look at the data for 2017. Once the procedure is completed, you can optionally sort the channels and create favorite lists according to your interests.

What to do if the list is empty after updating

It often happens that even if the channels are updated perfectly, at one point the TV will simply stop showing them. First, you need to conduct a search again, checking if the settings are lost. If even after this nothing works, then the reason must be looked for elsewhere. Most often the problem is either in the receiver, the cable, or the antenna.

Here are the most common factors that cause TV channels to disappear:

Weather conditions: snow, rain, icing, strong wind, etc.;

Unreliable antenna mounting;

Breakage of some part;

Frayed cable.

Naturally, these are not all the problems that can cause the lack of video. But in any case, it is better to contact a specialist who will find the cause of the breakdown and fix it, than to try to do everything yourself and only worsen the situation.

How to update the channel list on new software for Tricolor TV

The problems may be related to new software. It was released on September 20, 2016, for DRS 8300, GS 8300M, GS 8300. Once you install it, you no longer have to think about how to update channels on Tricolor TV yourself, because the procedure is very simple and practically no different from the standard.

In front of everyone positive aspects satellite television, Tricolor TV subscribers often encounter the fact that all channels or some of them are not shown. When faced with malfunctions in satellite broadcasting, not everyone will be able to independently find the cause of the problem and fix it.

This problem can be solved by identifying the cause.

On all channels except information

First you need to clarify the activity of your subscription. This can be done in the following ways: in the TV receiver menu, on the official website (section “Payment”) or personal account.
If the subscription is active and the problem is not resolved, then you will need to update your activation keys. Request resend keys can be made in your personal account. After this, the receiver must be rebooted and left on one of the channels that is not accessible. The TV itself can be turned off. It takes no more than 8 hours for the signal to arrive.
Another reason can be identified by the absence of an ID code on the TV screen. The ID may not be displayed because the smart card or card conditional access incorrectly installed in the receiver. To check this option, in the case of a smart card, you need to take it out, reinstall it and restart the power supply. A power reset is sufficient for the access card.
If the ID does not appear on the screen, it means that the receiver has stopped reading the card. The solution may be to contact customer service.

Only on some

In this case, you will need to run an auto search. New channels must be saved.
As a result of the update, the problematic TV channels completely disappeared from the list, which means they stopped broadcasting, i.e. as part of paid packages changes have occurred. It will be necessary to clarify the new composition.
There may be this option: TV channels without access remained on the new list, but the problem was not solved. You need to unplug the receiver and turn it on again.
If the channels still do not work, you need to reset the settings to factory settings: in the equipment menu, select the “Factory settings” item and click “Ok”. After this, you need to reboot the receiver and configure it again according to the instructions.
If after resetting the settings, access to TV channels does not appear, you should call a technical support specialist to diagnose the equipment.

Inscription on the screen “No signal”

Such an inscription may indicate a loss of the broadcast signal. The reasons for this are different. To determine them, you need to clarify the signal quality: press the F1 button on the remote control.

If power is less than 70%, consider eliminating the following options.
- Bad weather may degrade broadcast quality. As soon as the weather improves, the signal will be strong.
- Stable broadcasting may be hampered by interference in the area (trees, tall buildings). Relocating the antenna will solve the problem.
- Reason low level can be incorrect settings antenna or cable damage. You can fix these problems yourself or call a specialist.
- The reason for the missing image may be technical problems on the part of the service provider.
If the broadcast quality is more than 70%, then a series of consistent actions(with a transition to the next step if the previous one fails).
- Search for channels again.
- Reboot the receiver's power.
- Reset settings to factory defaults.

If access to TV channels could not be restored

If all of the above manipulations did not lead to the desired result, then you need to contact the Tricolor TV Support Service. This can be done different ways:

+7-800-500-0123
Contact via Viber and WhatsApp at +7-911-101-0123
Call through the website (in the Support section)
Skype: support_tricolor_tv
Online chat on the website
Application for technical support (you must fill out the application form in the appropriate section)

Tricolor TV is the largest company in the field of satellite television. It regularly updates the system and offers new products that have more features, options and functions.

The quality of Tricolor TV products is excellent, but even when viewing the channels of this operator, some problems may arise. In such cases, the system makes recommendations that are best followed immediately.

Whatever system failures are observed during the operation of satellite television, the Tricolor TV company asks subscribers to perform several simple actions.

Perhaps this is only a temporary glitch or error, and after the recommendations, the receiver will begin to work properly. In this case, you can even handle everything yourself without involving professionals and without spending extra money.

What to do if the system crashes

Before contacting a repairman or starting any operations, try simply turning off the tuner completely. To do this, you need to press the corresponding button and remove the power source. Now wait ten to five minutes.

The Tricolor TV company asks its subscribers reset the settings to factory settings at least once every twenty to thirty days (how to do this can be found in the instructions for your receiver.

If you followed the above recommendations, but it did not help you (that is, after trying to turn on the TV and watch TV channels, the message “List is empty”, “No signal”, etc. appears, or simply dark screen), you need to do the following. Be sure to find out what is preventing you from properly watching TV channels.

Perhaps the problem is not in the Tricolor receiver at all, but in the TV. To do this, press the “Menu” button on the control panel. If after this the settings do not appear, then your tuner is simply not connected to the TV, and therefore the message comes from the TV.

It is possible that all the problems arise due to the fact that the receiver is simply poorly connected.

Tricolor is not looking for channels? Check the tuner connection

This seems elementary, but in fact, some subscribers forget to check how well the receiver is connected to the power source and to the TV.

Take the remote control from the tuner, find the red icon and press. If the device is connected as needed, the number of the channel you selected will immediately appear on the screen. If the time is shown on the screen, then your device is simply in standby mode.

Most models of Tricolor TV receivers are characterized by the following features:

if the indicator flickers, the device is turned off;
if the indicator is on at the top, then the HDMI output is connected;
if the indicator is on at the bottom, it means AV.

You can switch the output using the “Input Signal” icon. If the command doesn't execute right away, don't worry. Typically, execution takes from five to fifteen seconds.

What should I do if the “List is empty” message does not go away?

The Tricolor TV company, if problems arise with the channel list, offers two ways to correct the situation:

How to reset settings?

If you want to cope on your own and don’t want to call the experts for help, then this method is for you. Resetting settings is very simple procedure. The Tricolor TV company recommends this if any system failures occur.

To reset settings, do the following:

Take the receiver's remote control. Find an icon on it called “Menu”.
Several sections will appear, you need to select “Settings” (sometimes the same option is shown under the name “Settings”).
Most likely, a window will immediately pop up asking for a PIN code. Enter it. The default is 0000.
Now find the factory settings among the settings (that’s what they are called).
Confirm the reset.

Once you have completely completed the reset, the tuner will reboot. You will see a “1-Step Setup Wizard” message on the screen. Then the “Masters” process occurs; in the “Operator” section, indicate Tricolor TV.

Most likely, after this your tuner will start working properly. Otherwise, you need to seek help from professional craftsmen.

If there are no channels in the list or “No signal”

In such cases, it is imperative to check how good the signal level obtained from the antenna is.

To check the signal, you need to double-click the red button (located on the receiver’s remote control) - usually “F1”, “i” or “INFO”. If necessary, it is also recommended to press green. After these steps, an extended info banner window will pop up on the screen. At the bottom of this very window you will see two values - the strength and quality of the signals.

In order for signal reception to pass without problems and allow normal channel viewing, you need to ensure that the values are not less than seventy percent.