Why does my Beeline phone balance go away? How to find out why Beeline withdraws money

Currently operators mobile communications create best conditions for its subscribers, regularly updating lists additional services, modifying tariffs and increasing the quality of communication. But often these changes lead to increased costs, because most services become paid, that is, a subscription fee is regularly charged from the account.

Get detailed expenses by subscriber number Can different ways. Let's look at some of them and try to answer subscribers Beeline, why are they withdrawing money? from the account?

Methods for obtaining information:

Personal Area

Using the self-service system, Beeline subscribers can manage services, tariff plans, etc. Here you can get detailed information about paid services. Your personal account is located on the official Beeline portal.

To log in, you will need a login (your phone number without +7 code) and a password. To get a temporary access password, you need to dial USSD request *110*9#. The response to the command will be an SMS with a password.

Under the name of each service there is a button “ Detailed description", which provides access to information about the service.

Your personal account has user-friendly interface and is available 24 hours a day anywhere in the world. Here you can disable unnecessary services that you do not use. To do this, just change the position of the switch, select the deactivation date and click the “Disable” button.

Call to the Beeline call center

Beeline technical support specialists will help you determine for which services a subscription fee is regularly charged. You can call the call center at 0611. Further instructions you will receive from a robotic answering machine.

Having connected to the operator, you should clearly explain the reason for the call, and also, if necessary, provide personal data (code word, passport data and full name). The center specialist will fill out an application for detailed information. activated services, and will also answer all your questions.

USSD command

To get a list of connected paid services, you need to display mobile phone dial the request *110*09# and send it for processing using the call button. In a few minutes you will receive an SMS response with the requested information.

Cost details

Get details There are two ways to access your subscriber account:

1. Use the services of your Personal Account. In the “Order financial report” section, just select the period and click the “Show report” button. The screen will instantly display all necessary information.

2. Send SMS to a short number. You should include your email address in your message and send this information to 1401.

We told how to find out why money is being withdrawn on Beeline. All you have to do is define the list unnecessary services and turn them off.

Extra charges from your phone can disappoint your operator: it is important that funds from your mobile balance do not go to waste, but are spent only on paying for necessary communication services, and not imposed services. If you find that money has been debited from your number's balance, there are several ways to figure out why this happened. Commands and self-service services will help you quickly find out why you withdrew money on Beeline.

Is it possible to find out why the money was withdrawn on Beeline?

Most quick option– dial the command *122# Call on your phone. In response to this request, you will receive an SMS message containing information about the last 5 paid charges from the phone number. In addition to the amount, the date and time will be indicated. The message will help determine where the money went from the phone.

Another common way is to log into your Beeline personal account. Login is a number without 8, the password is ordered with the command *110*9# Call. If you are logging into Personal for the first time, you will need to accept the offer and determine the type of access. You must select “Full”, then it will be possible to obtain all the information on the phone number and make all necessary actions. In your personal account, you will need to open the “Details” section (on the left), select the desired period and check for which money is withdrawn from your Beeline phone. You can also turn it off here paid services.

In addition, you can:

• View write-offs using mobile application"My Beeline." Navigation in it is the same as in your personal account.
• Ask a question to a support specialist on the Beeline operator website.
• Call the customer support center at 0611 (from Beeline number) or toll-free number 8-800-700-0611.
• Write a letter to email with a description of the issue of interest and an indication of the phone number in question.
• Contact your nearest Beeline office. You can find out where the nearest office is located on the operator’s website.

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Why do they withdraw money from a Beeline phone?

There may be several reasons for debiting money from your account:

• subscription fee for the selected tariff plan;
• subscription fee for Additional services included in tariff plan(answering machine, additional package Internet, etc.);
• mobile internet tariffs;
• debiting money for subscriptions and entertainment services of third parties.
• payment for services on the Internet.

Using the methods described will help you determine why Beeline is withdrawing money from your balance. Paid services can be connected:

• when accessing the Internet from a phone;
• when installing applications containing viruses;
• when clicking on malicious links;
• when dialing commands from a number;
• when responding to silent messages;
• when transferring access codes to a phone number to attackers.

You need to check the parameters of your tariff plan, it may have subscription fee. To do this, dial the combination *110*05# Call or Personal account. Perhaps the tariff plan simply does not suit the user’s needs and needs to be changed. A lot of money can be spent on mobile Internet.

IMPORTANT! To protect yourself from wasting money, you should not click on unfamiliar links, especially those received in SMS messages, do not respond to messages from unknown senders, and do not enter unfamiliar commands on your phone. It is useful to check your balance periodically, preferably every day, in order to track the withdrawal of money from your phone and quickly respond by removing everything unnecessary.

They withdraw money from Beeline: where to call

If write-offs occur despite the actions taken, you must promptly contact support. You can call the toll-free number 0611 (from Beeline), from any operator - 8-800-700-0611. When outside Russian Federation should be dialed toll free number Beeline support for calls from abroad – +7-495-797-27-27. When you are in Kazakhstan, you need to dial 116; calls from Beeline will be free.

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When you call the Support Center, an automatic menu will appear. Some issues can be resolved immediately, using tone dialing mode. The autoinformer can announce a list of connected services on the number from which the call was made, tariff plan parameters, availability paid subscriptions. Here you can disable withdrawing money from Beeline.

If the answer to the question is not found in the automatic menu, just go to any menu item; inside each item, the exit key to the operator should be announced. Most often it is 0 or 9.

Beeline withdraws money every day: how to turn it off

To disable paid write-offs, you must first determine the reason why the money is written off. You can check this in your personal account, or by calling the Support Center, writing an email, or visiting a Beeline office. Daily charges may occur due to entertainment subscriptions, services with a daily subscription fee, or a paid tariff plan.

Then, depending on the type of debit, you can quickly disable paid services and subscriptions in your Personal Account. After the operation, it is recommended to turn off and turn on the telephone to update the information.

If you can’t remove the services yourself, you can ask a support specialist to do this and enable all possible bans on paid services and subscriptions. All restrictions on paid services are activated free of charge and will protect you from further loss of money from your number balance.

What to do if money continues to be debited

If paid services have already been disabled, but money continues to be debited, all you have to do is contact the Beeline office and write a written complaint describing the situation. In the request, be sure to demand that all additional paid services and subscriptions be removed from the number, recalculate (if you are sure that no paid services could be connected, even by accident), and set a ban on the ability to connect paid services. Ask to make a copy of the request and put the date and application number on it so that the request reaches the executor, and there remains confirmation that the office was contacted with the request.

Do you want to be aware of where mobile communications funds are spent? Do you need to find out why Beeline withdrew money?

How to find out what Beeline money was withdrawn for

There are several ways to find out:

• request data on hotline by calling short number 0611 ;
• contact one of Beeline's own branches;
• get short details via the USSD menu using the command *122#.

You will be presented with information about five latest write-offs from the account. With this request, you can get not only a breakdown of expenses, but also check the balance status as of the current date.

You can clarify the details of writing off money by requesting a detailed transcript of the operator upon request: *110*09# and “Call”.

1. Pavel 11/14/2018 at 00:15

   I have entered into a contract for the supply of services wired internet in the house at the address Ekaterinburg, st. Academician Bardin 19-140. Under the terms of the contract, I was provided with a router for which I had to pay in installments in addition to the amount of services provided by the company. Everything would be fine, but the provider does not want to provide services, that is, he provides them with significant violations. So the Internet is specified address systematically disappears. The last straw was a recent incident. On Friday 11/09/18 the Internet was turned off around 07:00 am. The Beeline provider's answering machine indicated the restoration deadline by 12.00 on 11/10/18 - that is, in 1.5 days. I left the complaint there and calmed down. Communication was not resumed within the specified period. When I contacted support, they began to lie to me: at first they said that there was no Internet due to a power outage. I explained to the girl that there are categories of power supply for electrical consumers, according to which they must have them backup source and even without it, all problems with power outages are solved within 24 hours. She promised to clarify. Having clarified, she said that the cable to which the management company does not give them access on weekends has broken. Of course, another lie, since emergency services work 24 hours a day, 7 days a week. Nevertheless, the deadline was set as 12.11.18 until 21.00 pm. Within the specified period, nothing happened again, and the answering machine stated the restoration date as 11/14/18 until 21.00 pm. I called support and asked new reason inaction on the part of the provider. At first they told me about some restrictions. Which? I regularly cry not for ridiculous excuses. After that they said that the equipment came out due to weather conditions. There were no hurricanes, storms, floods or earthquakes during this period. The weather is calm, sunny, minus 9, no snow. I explained that I did not want to have anything to do with such a provider and wanted to terminate the contract and hand over the equipment, in particular the router. But they told me that the contract could not be terminated without me buying a router from them that could only work with the Beeline provider! Is it legal to so blatantly violate my obligations and at the same time brazenly demand money for equipment that I cannot even use! I was not given an answer to what period of routine maintenance is the maximum permissible for this case. Similar appeals were sent to the prosecutor's office and the Committee for the Protection of Consumer Rights.

2. Gennady 05/11/2018 at 10:43

   05/04/2018 Having dialed *102#, I discovered that 270 rubles were written off from my number 89055213929 for the period from 04/19/2018. although during this time I called 7 times for no more than 1-2 minutes. I contacted 0611, where they didn’t even offer to connect me to an operator, because... the virtual responder does not name the exit code for it. However, on the 22nd time of exiting at 0611, he called code 0 for connecting to the operator. While communicating with the defendant, I learned that for some reason my tariff plan had changed from “Family” to “Zero Doubt 19” and the tariff from 2.95 rubles. for 4 rubles When communicating with the operator, I found out that I had the Playboy service activated from 03/09/2018 from 22:00 when I was already sleeping, besides, I’m 79 years old and apparently Beeline thinks that this service is over 10 years old for me rub. per day is vital. Regarding the change in tariff plan, I explained that it was changed on June 12, 2017. I did not receive an answer to explain why this was done without my consent. I demand to explain who had the right to change the tariff plan and increase the tariff, who had the right to connect to the Playboy service, which I don’t know anything about and have never used during my connection. I demand that the illegally stolen funds be recalculated and returned to number 89055213929

3. Elena 04/12/2018 at 14:47

   Good afternoon I am your client. Today is 04/12/18. I received an SMS: Written off - 60 rubles. - this is a subscription fee at your rate for 3 days, since previously there were not enough funds on your balance. By calling tech. support, the operator told me that now with minus balance, the subscription fee will also be charged. It turns out that I didn’t use calls, SMS, or the Internet for 3 days, but I had to pay a subscription fee of 20 rubles. per day I must! Of course I'm shocked! BEELINE employees, what about the law that says:
   Payment for telephone services is carried out in the form of cash and non-cash payments. Payment for telephone services can be made through an advance payment, deferred payment for the duration of the billing period, or a combination of these types of payments. When paying for telephone services through an advance payment, services are provided in the amount paid by the subscriber Money. If the advance payment is exhausted, the provision of telephone services is suspended without prior notice to the subscriber, if
   The agreement does not provide for the use of a transition from an advance payment to a deferred payment.
   This is the first thing! And secondly: where is the SMS notification that you now have such conditions!
   P.S. I ask you to return the money in the amount of 60 rubles, do not do this again in the future, otherwise I will write complaints wherever possible!
   Sincerely your client.

Subscribers often turn a blind eye to money being written off from their phone. Usually, the lack of funds is written off as simply being said, but if you monitor your own expenses, then spending on telephone communication will decrease significantly. How to find out why Beeline withdraws money? – There are several convenient methods for this.

Personal Area

Your personal account on the Beeline website is the most convenient and quick way control your SIM card. The “Services” section displays almost all connected options, and also has detailed information about them. Most often, the question of where money goes on Beeline can be answered with a list of paid subscriptions and options. The subscriber could have connected some of them on his own and forgotten, but there is a possibility that the operator himself connected these options without notifying the client. In the latter case, the client can even return the money written off for the provision of a function for which he did not consent. Such issues are resolved within a few days, but almost always the answer is positive and money is credited to the subscriber’s account.

After viewing the connected options in your Personal Account, you can disable them. To do this, you need to move the slider next to the service name to the “Off” position. Disabling services occurs instantly and free of charge. You can also set a cut-off date so that money is not debited from a certain number. But, unfortunately, not all Beeline services are displayed in the appropriate section, so you additionally need to use Account Details.

Account details can be ordered for up to six months, but first it is recommended to check the data on debits and deposits for the month. There you can see all the expenses, where and when the balance went; among the expenses there may be paid services not listed in the corresponding section. You can disable such options only by calling the hotline.

Beeline employees

The Beeline hotline operator can also provide information about why money was withdrawn from the phone account, as well as disable paid services. The disadvantage of this option is the long wait to connect to a live person. In addition, there may be a charge for using the shutdown option through the hotline. It is recommended to check this with the operator, but most often when one function is disabled, 45 rubles are debited. This method is recommended only for subscriptions that are not displayed in the Services section.

Also, the owner of the phone, along with his passport, can contact the Beeline service office to check the status of the account and where the money was debited from the balance. When connecting options that the subscriber does not know about, it is recommended to write a request for a refund.

Using USSD requests

You can find out information about why money left your balance if you only have a mobile phone. From there you can send a request for details, which will be sent by email in the form of an Excel file. Ordering details by phone is done via SMS to number 1401. It is advisable to do this no more than once a month, otherwise the function will become paid.

You can also connect free service tracking the movement of funds. After each write-off to mobile subscriber Beeline will receive an SMS with the amount debited, as well as what exactly the funds were debited for. The service can be activated upon request *122#.

You can also see a list of most connected services when you request the number *110*09#. Information about current subscriptions and options will be sent to your phone, but methods to disable it will not be specified, so you will additionally have to call the hotline or go to your Personal Account.

Mobile users have the ability to send unlimited balance check requests, but this feature is usually used quite rarely, so small daily debits are not immediately noticeable. This problem arises only when the subscriber realizes that communication costs have increased several times over the past few months. Arises logical question: how to find out why they withdraw money from Beeline?

Many Beeline subscribers immediately begin to blame the provider for theft, but in the vast majority of cases, the users themselves are to blame:

• Lack of tariff information. When changing a tariff or purchasing it, subscribers rarely read all the conditions, so expensive calls or SMS may come as a surprise. It is necessary to study the offer carefully before connecting.
• Availability of paid services and subscriptions. List paid content, which is provided by the operator cellular communications, very big. Your phone constantly receives advertisements about new offers from trial period. Some clients install such options for themselves and after a while forget about their existence. But even if you don’t use the features before the shutdown, the money will be debited.
• Having debts on other SIM cards. This is a rather rare case, however, when several SIM cards are issued for one person and there is a large debt on one of them, money may be debited from other accounts.

It is not easy to independently understand where money goes from Beeline. However, the provider provides free features control costs, as well as obtain information on any request.

Account details

The most simple method to find out where the money goes on Beeline is. This is a list of all write-offs along with an explanation of why that particular amount was withdrawn. The easiest way is to order details in your Personal Account on the official website or in the application. The location of the section may vary, so it is best to look for it in the categories related to payment and finance.

On the website you can order details for certain period. As a rule, deadlines are set no further than 6 months ago. More old information information about where the money is written off goes into an archive, to which only company employees have access. A list of what Beeline withdraws money for is sent to the email that the subscriber indicates in the appropriate column.

The attachment in the letter is the detail that allows you to find out why the money left the account so quickly.

If the client discovers connected services that he has not activated, it is recommended to contact the customer service office or hotline to resolve the issue of the possibility of a refund.

Don’t be afraid to remind about this, because sometimes write-offs go in favor of even inactive services.

If it is not possible to use the Internet to check data, you can get a printout of expenses:

• at the Beeline service office;
• order by hotline number 0611.
• short details about the last 5 debits are ordered via the USSD command *122#, but it is usually used for constant monitoring expenses together with the balance check team.

In fact, the detail is the only way, how to see what the money was written off for. However, before that, you can check for paid subscriptions and services that you may have forgotten about. You can do this:

• via the USSD menu using the command *111#;
• directly by request *110*09#.

In both cases, the subscriber can check which paid options lead to cash write-offs, although the amount for their use is not provided in the report. But opposite each subscription there is a way to disable it.