Why are messages not sent on Skype? Skype problems: messages are not sent Messages are not sent on Skype, what should I do?

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Although not often, many users of the popular video calling program are faced with the fact that sometimes messages are not sent. This problem actually occurs on Skype. However, you can get rid of it using several simple methods if you know exactly the cause of its occurrence.

Why aren't messages sent on Skype?

Oddly enough, this problem is most often associated with a lack or limitation of the Internet connection. Many people don't pay attention to this. But further, if messages are not sent on Skype (to a conference, for example), such situations will not be considered, as well as the absence of users online.

Among other things that can cause such failures, experts most often note the following factors:

device configuration does not comply with program requirements;
non-working version of the application;
outdated software;
incorrect settings.

Messages are not sent on Skype: what to do first?

In general, if this failure occurs, the most radical method of eliminating it will be to completely reinstall the program. This will solve two problems at once, one of which is due to the fact that this version has stopped working for some reason, and the second is due to the fact that the settings have gone wrong. By default, the program parameters are the same on any system, and sending messages occurs without problems.

However, in some cases, the user reinstalls the application, but this does nothing and again messages are not sent. In Skype, this may be due to the fact that an old version is currently installed, which should be updated, although automatic update should be enabled by default.

First, you should check these settings. To do this, go to the tools section on the main panel and use the settings item. In the settings window that appears, you need to enable automatic downloading of updates if it is disabled.

If messages are not sent again, you can use another update method in Skype (apparently, the program itself was unable to download the required or available updates). To do this, use the help section on the top panel, from which you select the check for updates item. If any are found, the user will see a window indicating that the new version is ready to download. Here you should not use the “I’ll decide later” button, but download them immediately. Perhaps this will resolve the problem.

But sometimes you can find the exact opposite situation. It happens that the user system itself simply does not meet the stated system requirements of the program. When downloading a distribution kit from the official website, it is advisable to immediately check this information. In this case, you can solve the problem by uninstalling the current version of the application and then installing an earlier one. The removal must be carried out in full and it is better to use the iObit Uninstaller program for this, which will find and remove all residual components in the form of files, folders and entries in the system registry. Manually digging through Explorer or the same registry will be much more difficult (and also unsafe).

Problems with chat settings

Finally, it is worth paying attention to the chat settings (sometimes this is the privacy section). The simplest thing you can do is to activate the Allow calls from anyone line.

In the advanced settings, you should set the history to be saved with the “Always” option, check the box to open a new window in a compact form when receiving a new message, set the quote mode for the copied message, send by pressing the Enter key, show other users that you are currently print the answer, and each time you receive files, select a folder to save.

Instead of an afterword

That, in principle, is all that concerns the solution to this problem. As practice and user reviews show, in most cases, updating the client helps (provided that the system meets the established requirements) or a complete reinstallation if the program for some reason refuses to work. In rare cases, you need to update Internet Explorer to the latest version and first clear all temporary folders (TEMP), since Skype directly depends on it.

In addition to the ability to make voice calls, the widely used Skype program also provides convenient means for exchanging messages between users. However, for a number of reasons, such a communication element may not work, as a result of which the functionality of the program is significantly reduced. To correct the current situation, you need to understand the reasons for such an unpleasant phenomenon.

The essence of the problem and reasons

Since the program itself is devoid of such serious flaws, it is usually not the culprit for the failure to transmit messages. When figuring out why messages are not sent on Skype, you should pay attention, first of all, to the presence of an Internet connection.

Its absence is the most common reason that does not allow the program to function. It is possible that the Internet cable has simply come loose and needs to be reconnected, however, more serious problems may also occur, for example:

Outdated version of the program;
Incorrect firewall operation;
Lack of interlocutor.

Fixing the problem in such cases naturally takes a little longer, and the process will be different in each case.

Solution

If there are good reasons to believe that the program was installed a long time ago and has not been updated properly, it makes sense to visit the settings section in the main Skype menu. In the corresponding tab you can set the “Automatic update” option. It is recommended to enable it to avoid similar problems in the future. If, after completing all the update procedures, the program's functionality is still incomplete, you should pay attention to other possible reasons.

A firewall can quite severely restrict the operation of a wide variety of, sometimes even harmless, programs. Typically, before blocking an application, the firewall asks the user what actions to take.

If a program is accidentally blocked by a firewall, you should add it to the exceptions. This process varies significantly depending on the firewall used and its manufacturer, so you should follow the general recommendations supplied with the program.

If the interlocutor is , you may mistakenly believe that the message was not sent. In this case, you need to focus on the rotating ball icon near the message. As soon as the interlocutor is online, the message will change its sign and will be displayed as sent.

Communication is the main goal of any messenger, and Skype is no exception. It happens that messages on Skype are not sent - this problem is one of the most unpleasant, but today we will talk about the reasons for its occurrence and ways to solve the problem.

If Skype does not send emails and files, the first thing we can advise is to restart the device. In most cases this doesn't help. By the way, files can be sent only if their size does not exceed 300 MB - this also needs to be kept in mind.

No internet connection

This is why messages are not sent on Skype - the user simply lost data transfer, or the Internet connection has low bandwidth. Check your network settings and troubleshoot if any.

Outdated version of the program

Skype does not send chat messages if you have not installed the update package in time. New versions of the messenger appear regularly, and for it to work correctly, the most current version must be installed. It is important that in order to exchange letters, both users must have the current version of the program installed.

For the messenger to work correctly, the Internet Explorer browser and flash player must also be updated.

Non-working version of the program

Skype does not send or receive messages if a non-working version of the program is installed. What does it mean? For example, you use a device on the Wimdows XP operating system and install Skype, intended, for example, for “Ten”. Thus, the platform simply will not meet the application requirements and will not work normally.

The interlocutor is not online

What to do if Skype doesn't send messages? Check if the person you are texting is online. When a user is online, a green circle appears next to their name. By the way, we advise you to read an interesting article about what it is and how to use it.

Settings failed

The situation when you cannot receive a message very often arises due to a failure in the settings of the application itself. For example, a person who is not in your contact list is trying to write to you. In order to accept a message, you need to set the “Accept letters from anyone” permission.

You may miss an important email due to do not disturb mode being turned on.

Blocking by antivirus

An antivirus or firewall installed on your computer often interferes with the adequate operation of the Skype program. To fix this problem, the messenger needs to be added to the list of allowed programs and applications.

Among the problems that a user may encounter when working with Skype is the inability to send messages. This is not a very common problem, but nevertheless quite annoying. Let's find out what to do if messages are not sent in Skype.

Before blaming Skype for your inability to send a message to your interlocutor, check your Internet connection. It is quite possible that it is missing and is the cause of the above problem. Moreover, this is the most common reason why you cannot send a message. In this case, you need to look for the root cause of this malfunction, which is a big separate topic for discussion. It may consist of incorrect Internet settings on the computer, equipment malfunction (computer, network card, modem, router, etc.), problems on the provider’s side, late payment for the provider’s services, etc.

Quite often, simply restarting the modem can solve the problem.

Method 2: Update or reinstall

If you are not using the latest version of Skype, then this may be the reason for your inability to send a message. Although, for this reason, letters are not sent very often, this probability should not be neglected either. Update Skype to the latest version.

In addition, even if you are using the newest version of the program, it may be possible to restore its functionality, including in terms of sending messages, by uninstalling the application and reinstalling Skype, that is, in simple words, reinstalling.

Method 3: Reset settings

Another reason for the inability to send a message in Skype is problems with the program settings. In this case, they need to be reset. In different versions of the messenger, the algorithms for performing this task are slightly different.

Reset settings in Skype 8 and higher

Let's immediately look at the procedure for resetting settings in Skype 8.

First of all, you need to shut down the messenger if it is currently running. Right-click on the Skype icon in the tray ( RMB) and select a position from the drop-down list "Quit Skype".

After exiting Skype, type the combination on the keyboard Win+R. Enter the command into the window that appears:
%appdata%\Microsoft\

Click on the button "OK".

Will open "Conductor" in the directory "Microsoft". You need to find a directory in it called "Skype for Desktop". Click on it RMB and select the option from the list that appears "Cut out".

Let's go to "Explorer" to any other directory on the computer, click on an empty space in the window RMB and select the option "Insert".

After the folder with profiles is cut out from its original location, launch Skype. Even if you previously logged in automatically, this time you will have to enter authorization data, since all settings have been reset. Click on the button "Go".

Next click "Login or create".

In the window that opens, enter your login and click "Further".

In the next window, enter the password for your account and click "Entrance".

After the program has started, we check whether messages are being sent. If everything is fine, we don’t change anything else. However, you may need to manually transfer some data (for example, messages or contacts) from the old profile folder that we previously moved. But in most cases, this will not be required, since all information will be pulled from the server and loaded into a new profile directory, which will be generated automatically after launching Skype.

If no positive changes are detected and messages are not sent, this means that the cause of the problem lies in another factor. Then you can exit the program, delete the new profile directory, and return the one that was previously moved in its place.

Instead of moving, you can also use renaming. Then the old folder will remain in the same directory, but it will be given a different name. If the manipulations do not give a positive result, then we simply delete the new profile directory and return the old name to the old one.

Reset settings in Skype 7 and below

If you are still using Skype 7 or earlier versions of this program, you will have to perform actions similar to those described above, but in other directories.

Mobile version of Skype

In the mobile version of the Skype application, available on Android and iOS devices, you may also encounter the inability to send messages. The general algorithm for eliminating this problem is in many ways similar to that in the case of a computer, but there are still differences dictated by the characteristics of operating systems.

Note: Most of the steps below work the same on both iPhone and Android. For the most part, we will use the second as an example, but important differences will be shown in the first.

Before you start troubleshooting the problem, you should make sure that the Internet is turned on on your mobile device - cellular or wireless network is not so important. Also, the latest version of Skype and, highly desirable, the current version of the operating system must be installed. If this is not the case, first update the application and OS (of course, if possible), and only then proceed to the recommendations described below. On outdated devices, correct operation of the messenger is simply not guaranteed.

Method 1: Force Synchronization

The first thing you should do if messages on mobile Skype are not sent is to enable account data synchronization, for which a special command is provided.

Method 2: Clear cache and data

If forced data synchronization does not restore the functionality of sending messages, you probably need to look for the cause of the problem in Skype itself. Over the course of long-term use, this application, like any other, could acquire junk data, which we have to get rid of. This is done as follows:

Open "Settings" devices and go to the section "Applications and notifications"(or simply "Applications", the name depends on the OS version).

Open the list of all installed applications by finding the corresponding menu item, find Play Market in it and tap on its name to go to the description page.

Select an item "Vault", and then press the buttons one by one "Clear cache" And "Erase data".

In the second case, you will need to confirm the action by clicking "Yes" in a pop-up window.
After resetting the App Store, do the same with Skype.

Open its details page, go to "Vault", "Clear cache" And "Erase data" by clicking on the corresponding buttons.

Imagine the situation. Messages cannot be sent on Skype. What to do? There are several possible solutions. Let's take a closer look at them.

Why is this happening

Messages are not sent to Skype - reinstall the program

Reset

Application problems or incorrect settings cause the message to not be sent. What to do? Resetting the settings will help. Let's look at how to do this in different versions.

Resetting Skype 8 settings

Move contacts from the profile folder to a new directory if the data is not downloaded automatically from the server.

How to reset Skype 7 settings

Follow the steps above, only in other directories.
Press “Win+R”, enter the command “%appdata%”.

Find the “Skype” pack. To reset settings, use one of three options:

Delete. Correspondence will be lost;
Renaming;
Moving to another directory.

To recover information, use the second or third option. For this:

Let's launch the application. If the error remains, the reason is not in the settings. Then we return the “Skype” directory to its place.
If the problem is solved, close the program, then:

From the moved directory, copy the file “main.db”;
Move it to the created directory.

The main.db file contains an archive of correspondence, but it contains the cause of the failures. Therefore, if the problem is resolved, correspondence will be lost after the move.

Conclusion

We looked at what to do if messages are not sent on Skype. Use the recommendations described to resolve this issue. Start by checking your Internet access. This is a common reason. Update to the new version.