Why can't download the app. Why apps and games are not downloaded from the Play Store on Android
With the spread of smartphones on the Android OS, there is also a large number of problems that the user has to deal with from time to time. One of these common troubles is all sorts of difficulties with the work of programs in the service. Google Play. They may not be downloaded or installed; when you try to update already downloaded software, errors appear. All this even in isolated cases causes irritation to users, and with constant repetition, it can create situations where the phone simply cannot be used normally.
If you are faced with such troubles, then do not despair - in most cases they are all easily fixable and do not pose a serious problem.
If apps don't download
The very first thing that can cause inconvenience in using a smartphone is that if you want to download programs from the Market, it refuses to do so. Here are the possible causes and their solutions:
- Problems with internet connection. Do not rush to sin on the device or operating system, there are often comical cases when the phone is connected to an inactive WiFi hotspot, mobile internet with very bad signal or simply the user of the gadget forgot to enable any type of connection to the Network on the device;
- Internal device memory is full. It often happens that smartphones with a small amount of memory are quickly clogged with all sorts of files and there is simply nowhere to install new applications. You need to check how much space is available and, if necessary, free it from unnecessary programs;
- Incorrectly installed date and time on the smartphone. Some gadget models, after a reboot or a long shutdown, may show outdated date and time data. This creates a conflict between the device and online service and the latter refuses to work normally.
These are the main problems hindering normal operation many Internet applications, in particular Google Play.
Updates not working
Usually the reasons for refusing to download, install and update programs are the same, they just appear on different stages use of the software. If there are problems with already installed applications in the form of incorrect work or lack of updates, then the following recommendations can help:
- Most often the main problem lies in incorrect work servicesGoogle play. They are installed on every gadget with Android as separate application and periodically ask for updates. If the malfunctions in question occur, then you need to try deleting the old data of this application and updating it again. This is done simply: you need to go to the phone section " settings”, find the application item and select Google Play services. Next, in the settings, select the item " Uninstall updates". After that, you should go to Play market and update this program again;
- Problems with accountGoogle. Fixed by registering a new account. It is done very simply: settings, accounts and then add new google account;
- Another rather banal reason for most malfunctions of this kind is the device needs a reboot. Surprisingly, after simple action most problems go away on their own.
These are the main causes of problems with installing and updating applications from the Play Market and their solutions. It's simple, you just need to spend a little time and attention.
It is probably not worth saying that the Play Market (aka Google Play) application service in Android systems is one of those components that is most prone to the emergence of the most various errors. Very often, problems are associated with the fact that the installation of applets is impossible. Why are applications not downloaded from the Play Market? Unequivocally, this question, perhaps, will not be answered even by the developers themselves. operating system Android and Google services. Nevertheless, several main reasons can still be identified and, based on this, the problems that have arisen can be eliminated.
Why applications are not downloaded from the Play Market: the main reasons
In general, the service itself seems to many users to be somewhat unfinished, although it seems to work normally in newly purchased smartphones and tablets for the first time. Problems begin only later, in particular, applications are not downloaded from the Play Market. Waiting for the download may take some time, after which an appropriate message is displayed indicating the reason for the failure. But sometimes the notification contains only the error code, and there is no clear explanation of the reason.
Experts highlight several main points related to the fact that applications are not downloaded from the Play Market:
- not enough memory on the internal drive;
- incorrectly set date and time;
- cache overflow;
- absence or incorrectness installed updates Google services, including the Play Market;
- problems with registered accounts.
about viruses, which recent times so many divorced that you do not have time to keep track of them, now we are not talking (although their impact is not excluded). Let us dwell exclusively on the problems associated with the Play Market applet itself and related services, although sometimes even the most ordinary reboot of the device helps in troubleshooting.
Clearing space on internal storage
The most common failure is considered to be the situation when some selected application is not downloaded from the Play Market only due to lack of free space. Despite the fact that the service itself indicates one file size, for which there seems to be enough space, in fact, the installer "weighs" much more. When you try to download, the service usually issues a notification with a suggestion to remove unnecessary applets (although not always).
For such a situation, the conclusion is obvious: some rarely used or not used applications at all need to be removed. This can be done through the appropriate section in the settings, where the desired applet is selected, and after entering its parameters, the data deletion and uninstall buttons are pressed. The same goes for large files in the form of photos, videos or music. If the user has some kind of optimizer or cleaner installed, the procedure looks even simpler.
Error: Applications from the Play Market are not downloaded. date and time
It is often noted that date and time settings can adversely affect the operation of Google services. In this case, you need to check these parameters.
The corresponding section is selected in the settings menu, but during installation current date and time, it is desirable to enable synchronization over the network.
But sometimes synchronization may not work correctly. In this situation, you must set the options manually, and also set the correct time zone by turning off synchronization.
Cache and temporary files
Another problem of almost all Android devices is the clutter of the device due to the presence of a large number of temporary files and cache overflow.
In this case, in the applications section, you need to find the Play Market applet, enter its settings, stop the application and click the clear cache button. Sometimes similar actions may be required for other Google services, as well as for the "Download Manager".
Installing and uninstalling Google services updates
Often, the problem may be that the latest updates are not installed for the Play Market applet itself and other services ( automatic update disabled). Why are applications not downloaded from the Play Market? Only because the service itself is inoperable in terms of access to basic functions.
For such cases, you need to enter the Play Market application, press the button at the top left and select the settings line from the menu. Here you just need to enable auto-update (check the box next to the corresponding item).
You can also check for updates in manual mode. To do this, use the "About phone" menu, where the system section and the line for checking for updates are selected. Everything found needs to be installed. Naturally, you will need to connect to the Internet.
But the updates themselves often cause errors. Whether they have a lot of bugs, or they are not fully installed - no one knows. However, a positive effect can sometimes be achieved by removing them. For this, the same section of applications is used, and after entering the settings, the button for deleting updates is pressed. If these actions do not fix the problem, you must repeat the procedure for other Google services and applets. Please note that in this case, for the Play Market settings, automatic updating must be deactivated.
Account Actions
Finally, sometimes it helps to delete personal data that was used to register when setting up access to Google services.
You can do this through the section Reserve copy and recovery, where you select a factory reset with deletion personal information, after which you will need to restart the device and enter the information again.
Reinstalling the application
Another solution is to download the Play Market applet from the Internet, copy the installation distribution in APK format to the device and install it again.
Particular attention should be paid to activating the permission to install applications from unknown sources. If downloading and copying will be done from a computer, you will need to activate USB debugging. The version of the applet itself should be labeled like Team Black Out or No Update. Naturally, the applet must be selected exclusively for your version of Android, which can be found in the "About phone" section.
Restoring factory firmware
Finally, you can advise another option to fix the problem. It's about about full recovery original firmware, for example, after installing a custom one. Why are applications not downloaded from the Play Market in this situation? Everything is simple! The firmware itself contains a non-working version of the main applet, or its performance was impaired due to conflicts between system components.
To fix it, you can hard reset (hard reset), but in order not to resort to such an extreme method, it is better to connect the device to a computer with the control program installed and do necessary actions with its help (for example, use Xperia app Companion for the Sony smartphone line).
Can't download apps Google Play. Play store suddenly stopped working. Today we will talk about what to do when your smartphone has stopped downloading applications from the play market. There are many reasons, and most of them are solved in one, in my opinion, not very simple way. Here are a few examples that this article will help you solve:
* The smartphone stopped opening the play market, before that everything worked fine.
* The play market opens, but it is impossible to download programs, the applications just close, everything worked before.
* When you open the android market, it gives some kind of incomprehensible error.
* Or another option, your option, if the article helps you - write what problem you had.
Of course, you can not bother with all these instructions that I will write now and just do full reset factory settings, but not many will like this option.
So step-by-step instruction your actions:
Method number 1.
1. Go to the phone settings, go to the tab "Applications" — "Everybody".
Finding the process "Google Play Store"
, click on it, click on the button"stop", then on the button"delete data", and "uninstall updates";
2. Everything is the same as in the second paragraph we do with processesGoogle Services Framework»
and "Google Play Services"
, remind: stop, delete data and delete updates;
3. Again we go to the settings, tab Accounts, Google, go to the synchronization settings and uncheck all the items available there;
4. Reboot the device;
5. Now, without launching any other applications, again go to the settings, tab Accounts, Google, and put all the marks back. If an error occurs, never mind;
6. Restart again;
7. Everything after that Google Play should work again. At the first connection, it can take a long time to load, but then everything will be fine.
Method number 2.
We go into all the same settings, accounts and add new account, through the menu "Add account" — Google. We go to the account we just created, try to download something, if everything is successful, then go back to the settings and select our main account. After that, your problem should be gone.
Method number 3.
1. Remove our google account by: (settings, accounts).
2. By analogy as in the first method, we clear the data in the application« Google Services Framework»
, and clear the data and cache ingoogle play;
3. Reboot the android device;
4. After turning on, immediately go to the applications Google Play and create a new account.
5. Everything should work with the new account.
Method number 4.
If none of the above methods helped you, or you are just too lazy, then just do
If you have questions, you can ask them in the comments. Or you have some of your own solution, we will also be happy to see it in the comments.
For residents of Crimea (or if the error is 403)
If you are in the Crimea and when you try to download applications from Google Play you get a 403 error (access denied), then you will be helped to enter as if from another place. To do this, you need to establish a VPN connection. For example, through OpenVPN for Android. Instructions for setting up a VPN on Android.
Users of Android smartphones and tablets cannot do without the Google Play Market. Where, if not from him, download applications, music, games? Yes, someone is using third party resources, but they are nowhere near as safe in terms of virus threats.
Problems with launching Google Play make it impossible not only to install new programs, but also to update old ones. This means that without it, the device remains defenseless (updates close vulnerabilities in applications that can be exploited by viruses and hackers). In a word, if the Play Market does not work for you, urgently take measures to eliminate this failure.
To make it easier for you, we have divided the problems into several groups according to their causes and solutions.
Cache memory errors or failure in system application settings
Google Play, like many other applications, uses a cache (a special place to store frequently used data for fast loading to memory). It contains information about recent actions in a programme. If an error has crept in there, the Play Market will play it until the data in the cache is updated.
To speed up this process, clear the Google Play cache manually:
- Open Settings (Options) Android.
- Go to the "Applications" section.
- Find Google Play Market in the list of programs.
- Tap the Clear Data and Clear Cache buttons.
If Play Market still won't open, please restart your device.
When an update error occurs installed apps do the same with " Google Play Services«.
In addition, to download new programs and install updates for old ones, you need correct work « Download manager" and " Application manager. Normally, both should be in the list of running programs.
Update errors
If the problem with opening occurs immediately or after a short time after installing a more recent version of Google Play, roll back the program to a previous installation. Along with the Market update, uninstall the Google Play Services update.
The uninstall updates button is in the same menu as the clear cache options.
If there is no such button, then the program has never been updated ( previous versions absent).
Problems with the user's Google account
The inability to get into the Play Market often occurs due to problems with the user account. You may have recently changed your password mailbox gmail.com to which your profile is linked, or there was a failure on the Google server and Android stopped recognizing you.
To restore access to your account, connect your tablet or phone to the Internet (via a SIM card or Wi-Fi), go to "Settings" and open the accounts section. The screenshot below shows what the Gmail sync issue looks like.
If you see the same picture, open the menu for this section and tap "Sync Now".
If the error persists, delete account Google on the phone (the button is here) and re-create it. Or get yourself another gmail.com account and log in under it.
Installation errors or corruption of the program executable file
Often, the failure is manifested by constant messages "An error has occurred in the Google Play Store application." It pops up when the user tries to launch the application or perform any action in it (search, download). And in some cases, by itself, when some of installed programs decides to check for an update in the background.
You can try to deal with this error in the ways described above. If all else fails, the following options remain:
- Do a system restore from backup(if you created it in advance, for example, in the program for managing Android gadgets under Windows MyPhoneExplorer).
- Remove the Play Market from the device and reinstall. For this you will need root permissions(received in advance).
- Perform a factory reset on the tablet or phone (Hard Reset / Wipe).
How to reinstall play store
- Download or copy executable file Google Play Market in .apk format from a properly working Android phone or tablet.
- Activate on problem device permission to install applications from unknown sources. The option is located in the "Security" or "Protection" menu of the "Settings" application.
- Transfer the file to the problem device and run the installation (tap it with your finger).
- If nothing happens or you see the message about Play error Market, open the \data\app\ directory and place the file there.
By the way, to remove a failed copy of the Market and re-installation you can use the same MyPhoneExplorer. After synchronizing the phone with the program, go to the "Files" - "Applications" section, click on the line highlighted in the screenshot and click the "Delete" button.
Next click on top panel icon "Download application" and specify the path to the .apk file.
viral infection
There are malware modifications that block the launch of the Android Market so that the user cannot download the antivirus, or even remove original file and replace it with an infected copy. We talked about what to do in such cases in the article on how to remove viruses on Android.
After an antivirus scan malware will be neutralized, you may have to replace the infected Play Market with a clean one.
Play market is not installed
Today on Russian market Android smartphones appeared without pre-installed Google services. In particular, products Chinese manufacturer Meizu, such as Meizu M3 Note, Meizu M3 Mini and other models. Devices purchased in our country make it easy to correct this shortcoming by installing the necessary means of another application.
So, to install the Play Market on your Meizu device, tap on the "Best" application icon. It contains a selection of available quick download programs, which include google tools. Tap the "Install" button below the "Google Services" icon. Reboot the device after installation.
Application conflict
The fact that some Android programs may not get along with Google Play, some users found out after installing "Freedom". "Freedom" is an application for bypassing the official authorization service for users who make purchases in game stores. Thanks to this, dishonest players get the opportunity to purchase virtual goods without paying.
If teamwork Freedom and the Play Market on your device is impossible, you will have to give up something.
Blocking Google Play Market access to network resources
Sometimes Freedom does not block the launch of the Market, but prevents it from connecting to the Internet. When trying to download something, the user sees messages: “The program could not contact Google servers" or " Network connection missing, please try again later."
If you have root rights, it is not difficult to solve the problem - just make adjustments to system file Hosts (on Android, it performs the same function as on Windows - it maps domains to IP addresses). The file is located in the \system\etc\ folder. You can get into it both through the Android root explorer (for example, " root explorer”), and through the already familiar MyPhoneExplorer running on a Windows machine.
Open host file with help text editor, for example, notepad, and remove all entries from it except "127.0.0.1 localhost". Save without extension by selecting the file type - "All files".
If network connection errors are not related to "Freedom", check your security software settings. It is possible that Market access to the network is blocked in the firewall.
Firmware corruption and hardware failure
The most difficult case. A fatal firmware failure or hardware failure of the device can be assumed in the following situations:
- The problem arose after an adverse effect on the device: an unsuccessful firmware update, a fall, connection to a faulty charger, etc.
- Together with the Play Market, other applications have stopped working or a failure occurs haphazardly: the program either works or not.
- There are other symptoms of a malfunction - freezes, spontaneous reboots, shutdowns, overheating, inadequate load on resources.
- The tips above did not help solve the problem. She remained even after resetting the factory settings (wipe).
There are only two ways out of this situation - reinstall the firmware yourself or entrust diagnostics and repairs to service specialists.
Already quite a large number of users have written on the network that there is a problem when downloading applications from Google Play. Specifically, when they try to download something, the client issues a message "Waiting for download". Of course, this wouldn't bother anyone if the message was true and the selected app was actually in the download queue. But in fact, a "pending" error can also appear in the case when no more downloads occur, and, accordingly, there can be no queue.
Recent changes made to work Google Play Store
, have affected how the client handles download requests. If earlier it was possible to select several applications at once, now it works with a single one. This is the reason you see the pending message, because other applications waiting to be downloaded may be in the queue. There is an easy way to fix the situation, and we will provide this solution so that anyone who encounters this problem can resume downloading.
First, you need to clear the download queue to make sure there is no interference. To do this, just go to the Play Store and swipe in the middle of the screen on the right side. From available options select "My apps & games". Clicking on each individual app that shows up there as downloaded will give you access to an X button that you can use to clear the download.
Some users get rid of the error after the above steps. But, if this is not your case, you will have to go to the settings section on your device, then from there to the Play Store section. There you need to clear the cache and data using the Clear cache and Wipe data functions. In this case, only the information data for Apps Play market, so there is no danger of losing important files). If you are using Marshmallow or later android versions, select Memory, and then clear the cache and data from there.
If you still cannot download applications, you will have to resort to a forced stop (Force stop) Google service play. To do this, run the following actions:
- Open "Device Settings";
- Select Play Store from the list of applications installed on your device;
- Click Force Stop.