Why Apple Pay doesn't work on iPhones: reasons and solutions. Why Apple Pay doesn't work on iPhone - Apple pay solution works every time

Thanks to modern technologies, you can completely abandon conventional paper money by making purchases using your iPhone smartphone. This became possible thanks to the new Apple Pay technology used in Apple phones. However, nothing is perfect: any program and hardware can fail. Therefore, sometimes when you bring your smartphone to the terminal, you cannot pay the bill. Sometimes this happens due to problems on the part of the bank, or the device case interfered with data transfer. But if the Apple Pay problem occurs constantly, you need to take some action.

Let's look at the reasons and ways to resolve problems with Apple Pay:

1. Problems in the iOS operating system as a reason for Apple Pay not working

To make sure that Apple Pay refuses to work due to internal problems with the device OS, you need to follow a few simple steps:

The most unpleasant and difficult part of this procedure is to constantly check the functionality of the wireless payment technology. You can try this at your nearest McDonalds.

2. Apple Pay inoperability due to external factors

Problems can be caused not only by problems with the software, but also by some external factors, which include:

• Non-original case produced by a little-known Chinese brand.
• Problems in the online banking system, with a payment card. First you need to try to pay for your purchase in another store. If the problem persists, contact the bank employees.

3. Hardware problem associated with the inoperability or absence of the NFC antenna

The NFC module installed in devices is designed to transfer data to the terminal. If it fails, you will not be able to make a purchase using contactless payment technology.

On new devices, problems with the NFC module are extremely rare. Most often it fails after repairs made by unqualified craftsmen. Sometimes, when flashing an iPhone, error “56” may occur, indicating that there are problems with the NFC chip. But the device does not always give this signal.

If you decide to disassemble the smartphone yourself, you need to carefully inspect the main board and perform the following steps:

1) Check for the presence of an NFC antenna.

2) Make sure that the grounding screws have been tightened all the way. This must be done especially carefully so as not to damage the circuit.

3) Replace the module with a new one.

Taking into account all of the above, the following conclusions can be drawn:

• If the Apple Pay technology sometimes works and sometimes doesn’t, the reason lies in the software, or there are problems with the bank itself (with the payment card, terminal, database).
• If you cannot pay for a purchase using a contactless method at all, even after following the steps above, there is most likely a problem with the NFC module itself.

Be that as it may, disassembling the iPhone yourself is highly not recommended. Without experience and the required tools, you can damage the main parts of the device, and the only solution will be to buy a new smartphone. It is better to entrust this work to professionals, who are the workers of our repair service. We will quickly diagnose the device, find the cause of the problem and, if necessary, carry out high-quality repairs at an affordable price.

Still, modern technology is a very cool thing. Just a few years ago, no one could have imagined that when going out to the store to shop, they would not need to take a wallet or a plastic card with them - after all, everything can be paid using an iPhone. It's really cool and convenient!

But we must remember that nothing is perfect and Apple Pay, unfortunately, is no exception. What is “imperfection”? It's simple. In some cases, the contactless payment technology from the American company may simply not work the moment you bring your iPhone to the payment terminal.

To start

In addition to software, there are some other factors that can affect the performance of contactless payments using an iPhone. These include:

• Case. It’s clear that a regular plastic or silicone pad is unlikely to interfere with Apple Pay. But if you use some kind of ultra-protected case from an unknown Chinese brand... it’s better to remove it.
• Malfunctions of the terminal, bank, card. In this case, you need to at least try to pay in another store, and at maximum, call the bank and find out “is everything okay with them?”

Not that much, right? But you shouldn’t forget about this. If this doesn't help, move on.

Checking the terminal

In addition to general settings, it is important to remember that to make purchases using Apple Pay, you need terminals that support contactless payment - PayPass, PayWave, NFC. These devices have an icon for any of these services (or ask the cashier if such a system is supported in this store). The purchase procedure consists of only two steps:

• put your finger on the Touch ID sensor and bring the smartphone to the terminal display;
• The payment is processed automatically, just don’t let go of your finger.

Apple Pay doesn't work on iPhone 5 or 5s

Because all models up to iPhone 6 lack an NFS module, thanks to which communication with the payment terminal is established. And then a little trick comes to the aid of owners of iPhone 5-5c or 5s: you need to buy an Apple Watch as well (if you have wanted to do this for a long time, perhaps now is a very favorable moment, since after the release of more modern models, the corporation reduces prices for previous ones) . By the way, it will be cheaper than buying a new iPhone.

We cure iOS glitches

As many have noted, iOS is no longer as stable and bug-free as it used to be. Perhaps the reason for this was the constant addition of new functions, perhaps something else... but the fact remains that it was better before.

So, to rule out the fact that problems with Apple Pay are caused by operating system failures, we need to perform the following steps:

• Force and hard reboot the device.
• Erase network settings (Settings - General - Reset - Reset network settings).
• Resetting network settings on iPhone
• In the Wallet application, delete and then re-link the card.
• Change the region (Settings - General - Language and region) to any other where Apple Pay is supported (for example, to the UK). Changing the region - Apple Pay can start working
• Reinstall the firmware via DFU mode. After this, check the operation of contactless payments without restoring the phone from a backup copy.

As you can see, nothing complicated. The hardest thing is to constantly run around and check if the system is working? Although you can always use Macdonalds and its self-service terminals.

The NFC chip has failed

Apple Pay uses an NFC chip on iPhone. This module rarely fails. Most often, the contact between it and the smartphone’s antenna simply disappears. The bracket, which is responsible for signal transmission, is located in the upper right corner of the case. It is a small jumper.

This jumper often has poor contact with the antenna housing and because of this, the payment service refuses to work. It is enough to tighten a couple of screws more tightly and the problem is solved. Sometimes clogged dust or debris prevents good contact; you need to completely unscrew the jumper, clean the contact, blow it out and install the part in place. In some cases, a drop of glue or plastic that was carelessly left when assembling the device interferes with adhesion.

Sometimes users who open their smartphone are in for a slight shock - the required spare part is not there at all, as are the two screws that should ensure reliable contact.

You can find the part in service centers and workshops that buy iPhones for use.
You can order the jumper on AliExpress. There is nothing super-technological in it; it is not necessary to chase the original.

The mount could become loose due to a strong shake or fall of the gadget.

If it is not there at all, this is a sure sign that the iPhone has been rebuilt. It could be sold under the guise of a restored one or even a new one. This often happens at unauthorized points of sale, when purchasing second-hand, or when ordering an iPhone abroad.

Perhaps the device was repaired and they either deliberately or accidentally forgot to screw on a “useless” part. In any case, no luck, all that remains is to fix the problem so that everything works.

If all else fails

Most likely, you will be unlucky and restoring the firmware will not work. In this case, you need to take the iPhone to a service center. When the device is under warranty, there is nothing to worry about, but if the device was purchased second-hand without documents or the warranty period has expired, you can end up with “expensive repairs.”

Depending on the impudence of the technician, they can charge from one and a half to five thousand rubles to fix the problem, and this is not the limit.

Some “serious” service centers may even refuse such repairs.

Conclusion

If there were problems with the device's firmware or there was a software glitch, resetting and restoring the firmware would be a way out.

When the iPhone completely refuses to respond to all contactless payment terminals, the only thing left to do is take the smartphone for repair. Unfortunately, there is no other way to check the NFC module in iOS.

Video

Why don't Apple Pay and NFC work?

Apple Pay. a new mobile payment system, the creators of which) (do what remains to be done for our client to immediately start using it when the service launches. When Apple Pay started work in our country, in this issue the application began to block Apple Pay, if it is not there. you just need to restart your smartphone.

Which models support the Apple Pay payment system?

Apple Pay unfortunately may not support all Apple devices. Moreover, on many devices, payment for purchases is only possible online. You can find the entire list of supported iPhone, Mac or Apple Watch models in this article.

List of supported iPhone versions. Which iPhones work with Apple Pay? :

• iPhone 6 and 6 Plus
• iPhone 6s
• iPhone 7 and 7 Plus
• iPhone 8 and 8 Plus
• iPhone X

iPhone 5 and iPhone 5s. Apple Pay is also supported. In this case, the NFC module works on the phone, but since smartphones are not specifically equipped with an NFC module, you can pay for it with a pair of Apple Watches.

• Apple Watch series.
• IPAD.

• iPad Air 2.
• iPad 4.
• iPad Pro.
• 12.9 iPad Pro.

Does it work without the Internet?

Does Apple's payment system work without the Internet? This option should be considered if you do not have Apple's payment system and know how NFC works. You don't need an Internet connection on your device to make transactions with Apple Pay. when you pay, the data comes through the connection in the terminal. At the same time, all cardholder data is not transferred to recipients. For each transaction, a new identification code is generated, which is encrypted and then stored exclusively on the personal device. This will provide additional security.

Connection error

Quite often, for this reason, the apple board does not work on the iphone 6, or if the apple board does not work on the iphone 6s, and in general nfc does not work on other devices either.

How to treat?

1. Force the device to reboot.
2. Erase settings (Settings. General settings. Reset settings).
3. Reset your iPhone.
4. Reinstall the firmware. After checking the operation of the device, without restoring the phone from resolution. copies.

As you can see, there is nothing complicated. The hardest part. check if the system is working. Although you can use Macdonalds and terminals.

Why doesn't NFC work?

Most common reasons

The NFC chip has failed. The NFC chip is used to launch the Apple Pay payment program. Such a module rarely fails. Most often, the contact between the antenna is trivial. The communication bracket, which is responsible for transmission, is located in the right corner. This is a jumper.

This jumper does not make good contact with the antenna, which is why the payment service often refuses to work. Just press a few screws tighter and the problem is solved regardless. Sometimes the contact will trap clogged dust and debris, then you need to unscrew the jumper, clean the contact and install the part. In some cases, a drop of glue and plastic left during assembly interferes with the quality of the adhesion.

1. You can find parts in service centers and workshops that purchase iPhones.
2. You can order a jumper. There's nothing technological here.

NFC antenna failure

Another reason why Apple's payment system doesn't work. For the same reason, connecting to Apple payment may fail.

To connect a smartphone and transfer data, the iPhone responds to the NFC module. Accordingly, it depends on its performance. you can make a purchase using your iPhone.

Apple doesn't work for iphone 6

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Iphone 6 Apple Pay. Does not work. Quick iPhone 6 repair

If your iPhone is not out of warranty, then you should not "select" on your device. return it under warranty.

However, such glitches appear quite rarely on official gadgets. Most often, it is fixed (for this reason, NFC iPhone does not work), and the “craft” that restores the iPhone (or rather, the “jumper” connecting the board in the case) is sometimes simply “forgotten.”

For communication problems, NFC may indirectly indicate an iTunes error when updating or restoring the firmware. Why indirectly? Because there are many examples where Apple Pay does not work and the iPhone is easily stitched without errors.

Here's what to look for

No internal antenna. Ground screws. Often you can simply leave them unscrewed (it's worth trying to tighten them carefully, but don't over-tighten them, there's a chance of causing damage) or forget to place it.

Refusal of NFC. also solved by replacement. What's good is that the price of the spare part will be relatively small. 300 rubles. Of course, if you do not understand the technology and are good at disassembling an iPhone, all these manipulations should be entrusted to specialists.

Small conclusion

If the Apple payment system crashed or the Apple payment card was added abnormally. in this case. understand iOS and other things (banks, terminals).

If payments don't work everywhere and the above manipulations are fully implemented, then NFC is the problem.

You have your own Sberbank card, or you want to load it into a separate application, but nothing happens. Here's why this might happen:

Sberbank currently works only with a payment system with Master Card, and if your card is Visa or World, then this service will not work.

Apple Pay works with almost all Sberbank cards. Here is a list of work cards that are supported by the service:

credit

• Master Card standard.
• Master Credit Credit Momentum.

• MasterCard Gold.
• Youth basic card standard.

• Master Card Standard Momentum.
• Youth Master Card.
• Master Card Standard Contactless.
• Standard Master Card with individual design.

• Master Card Gold.

• World Master Card "Golden".
• World Master Card Sberbank First.

Attempting to pay for a purchase does not enter your terminal

Although today it will not be difficult for you to find a terminal that independently makes contactless payments, you may also encounter such a problem. Look carefully to see if there is a special icon on your box where you pay.

If you do not find this, then this terminal does not work with Apple Pay. The same applies to apps and websites. Before you make a payment order, look for the "Apple Pay Pay" sign.

Conditions were not met when registering with Sberbank Online

Quite often the problem arises why Apple Pay and NFC do not work. Also here you need to find out which phones the applet works on. If you have a Sberbank card, you can upload it yourself to the payment application in two ways. Or through Wallet Wallet and through Sberbank Online. If you decide to register for the second method of loading cards into Apple Pay, an installation error may occur due to the fact that you have not activated the Sberbank mobile banking service. In this case, it is enough to activate the service at the nearest Sberbank branch.

We configure the Apple Wallet software to work with the Apple Pei system:

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• 
  

  The Apple Pay system is necessary for the digitization and subsequent storage of information about debit, credit, bonus, card stores, travel, and tickets.

  World map and Apple Pay

  The issue of pension cards has already begun, this is also a big problem, despite the long transition period (the transition should be completed by mid-2022.

  The national payment card system NSKK and the operator of communication cards "Mir" and Samsung Electronics have provided users with the opportunity to connect "Mir" cards to the Apple Pay system, the NSCP said in a statement.

  In the pilot project Bank Otkritie, Rosselkhozbank, Center-invest and Chelindbank. At the moment, such a technological solution will be available to banks. participants of the Mir payment card system for large-scale implementation in 2022.

  As previously reported, in 2022, NSPC may offer the market its own solution for paying for the Mir card from a phone.

  When will Apple start interacting with World maps?

  The start of joint operation of these systems was expected in mid-2017. Users, of course, appreciated the speed and convenience of this service after the start of this card.

  How to link a world map to Apple Pay and why it might not work?

  The Apple Pei payment system has some synchronization glitches and promises to fix them in the future. When stable operation becomes possible, the instructions will not differ from the classic addition of any other card:

  Add a map

  1. On iPad: Settings. “Wallet or Apple Pay.”
  2. On iPhone: Find Wallet
  3. We click “Add payment card”;
  4. Enter your Apple password;
  5. Scanning a card and entering data manually;
  6. In addition, additional information may be required during verification.

You know, I heard about a variety of breakdowns. Very unusual. But the last thing I expected was for something like this to happen to me.

Well, come on, lay it out

The day before yesterday I stood in the store and could not understand why the terminal did not respond to my iPhone.

2. I selected the iPhone in the list of devices, scrolled down and immediately selected “Contact Apple Support.”

4. Roman answered me. After 5 minutes of correspondence, he suggested that the problem was with the hardware, not the firmware.

5. Roman from Apple asked to come to Settings – Confidentiality – Analysis (diagnostics). Usually it’s empty, but now a certain “request for diagnostics” has appeared. I chose him.

6. There were two of my connected devices - an iPhone and an Apple Watch. I chose an iPhone. He thought about it for 30 seconds, then set it to “wait.”

I returned to the chat, and there was already a response from an Apple employee: he received the test data, will study it and return with the results in a few minutes.

7. It turned out that if you accidentally close the chat window, it will be impossible to return to it, and communication with support will be terminated. Very convenient, Apple, you can immediately see that 2018 is just around the corner.

8. Roman only managed to answer that the diagnostics did not reveal any problems, and everything was supposedly fine with Apple Pay. After this, Chrome froze on the iPhone, I closed and opened the application, and the chat became inaccessible.

We had a great talk.

What to do next?

Alas, Roman won’t tell you anything more. And I wouldn’t tell you, since the diagnostics didn’t find any problems.

I tried to find similar situations on Google and on tech support forums. I found almost nothing. Either Apple Pay defects are very rare, or people often don’t notice them. Or does not use contactless payments.

I'll go to the service center tomorrow if nothing changes by morning. And I suspect that the phone will be completely replaced. In the meantime, I’m sitting with a device for 79 thousand rubles, in which Apple Pay does not work.

Have any of you encountered a similar problem?

P.S. Recently, Artem Bausov. True, everything was serious there - the processor turned off. But the fact itself: two phones from the start of sales, two defects. iPhones are getting more and more expensive, but the quality is decreasing,

In connection with this, I have one rhetorical question. How long will we be offered emoji and Animoji instead of normal glitch-free gadgets?

Contactless payments outperform traditional card or cash payment methods in many ways. You no longer need to take your wallet with you, sort through cards or worry about possible cash theft - you just need to make sure you have your smartphone with you. Moreover, you can surprise others, because not everyone can pay by phone. But here's the problem: right in front of the checkout, your favorite iPhone can fail. To avoid embarrassment, you need to know the reasons why Wallet doesn’t work on iPhone and how to fix them.

What is needed to make payments

On iPhone, Wallet does not work on its own, as an independent wallet, but through the Apple Pay system - which is why it can be affected by various reasons. First of all, you need to check compliance with the requirements:

• model compatibility. Wallet works correctly in the sixth version and higher (iPhone 6s, 7, 10, aka X), but on the “five” (and even 5s) Apple Pay does not work due to the lack of NFC, it can only be enabled via a smart watch ;
• a suitable bank card - not all issuers are connected to the system (for Europe you can see the link https://support.apple.com/ru-ru/HT206637 );
• The place of payment is included in the number of regions where the payment system operates (the list is on the page https://support.apple.com/ru-ru/HT207957 );
• logged into iCloud;
• It is advisable to update iOS to the latest version.

Whether Wallet works offline depends on whether you're signed into iCloud. If you have successfully logged in, you can make a payment, since the transaction is processed by the payment terminal itself. The iPhone only provides a digital “image” of the card; for this, a connection is not required directly at the time of payment. But if you are not logged in, the system will not be able to check your age (varies in different regions, minimum 13 years) and will not work correctly.

Otherwise, difficulties may arise due to the fact that some component did not complete its task:

• The device OS was unable to launch the payment program correctly - one of the most popular reasons why Valet does not work on iPhone. It appears randomly, payments may go through on one day, but not on another;
• The OS worked correctly, but the NFC module was out of order or missing altogether (this happens if the device was repaired in a third-party workshop, you can find out by the inability to carry out any NFC interactions);
• the module and iOS worked correctly, but due to external influences the signal does not pass through (for example, if the materials of the case interfere with NFC operation).

Let's consider each case in more detail.

Difficulties of using Wallet on iPhone at the OS level

The manufacturer tries to make working with iOS as simple and trouble-free as possible, but this does not always work. As a result, failures may occur, which are most often characterized by a chaotic appearance. Here's what you need to do if everything was fine, and then suddenly Wallet doesn't work, and you suspect the OS:

NFC Physical Issues

To connect to the terminal and transfer data, you need to establish an NFC connection. At this stage, the process may stall for the following reasons:

Hardware problems are usually permanent and do not depend on the place of payment, device reboots and other issues. You should only remove them yourself if you have the proper experience. And if the device is under warranty, you can safely go to the official service center.

External factors

The influence of other factors cannot be excluded. Here, covers are firmly established among the leading reasons why Wallet Apple Pay does not work. This could be a bumper that is too thick, or metal inserts in a reinforced case. To eliminate their influence, try making payments using a device without protection.

The problem may also be in the terminal or bank. In this case, try to buy something in another place or with another bank card. Finally, pay attention to the terminal: it may simply not support contactless payments.