Why won't my computer turn off? Disabling services or applications. Algorithm for eliminating the problem of incorrect laptop shutdown

In some cases, a situation may arise where the computer does not turn off after shutting down. This may occur due to problems arising within the system itself. But almost every one of them can be solved independently, without resorting to anyone’s help. And if everything works out, the computer is under Windows control XP will shut down via Start correctly.

What you might encounter

The most common problems, which may be due to the fact that the PC does not turn off via the Start button, are associated with the following situations:

• The presence of a scenario in which the PC is terminated.
• Problems with virtual memory occur.
• An abundance of viruses on the PC or problems with the antivirus.
• The program has not closed.

So, we will solve each of the problems posed. After carrying out a set of troubleshooting measures, a computer that does not turn off through “Start” will become obedient and will no longer freeze during the shutdown process.

Checking with an antivirus program

Most common reason- this is a large number malware that interfere correct operation devices. Packed into Windows XP, they slow down the system and even prevent it from stopping. Since the OS is not able to stop working while some program in it is still running, it simply does not turn off.

The solution is to download the special healing utility Dr.Web CureIt!, and then check the system for viruses. It works the same in all versions of the OS, including Windows XP.

You need to run the downloaded program - it will not require installation. Then turn on directly antivirus scan. You can additionally select the utility settings and those sections in the system that it will check.

Additionally, before stopping Windows XP, but after disconnecting from the Internet, you can disable the antivirus, since its operation can slow down the computer. This is why it does not turn off after the command to shut down has been given.

Interference in the form of a script

The shutdown script is quite capable of preventing your computer from shutting down normally. Therefore, it is advisable to check if it exists. If the script is present, you should disable it.

To do this, you need to perform a combination of buttons on the keyboard Win + R, and then in the appeared command line type the command gpedit.msc.

With its help, a special Editor will open group policy, which can be used to disable the script.

In the window that appears, you need to follow this path:

• First go to Computer Configuration.
• After that, find the line that says “ Windows Configuration».
• And here, click on the name that directly speaks to our problem: “Scripts, start/end”.

At the end point of this path, you will need to double-click on the “Shutdown” sign, which is located on the right side of the window. After this action, a window with shutdown properties will appear. operating system. All recordings must be somehow saved outside the computer so that, if necessary, all settings can be returned to their place. After saving the information, all entries must be deleted. If the computer does not turn off because of this, then after saving the changes the problem will disappear.

Solving memory problems

Shutting down a device through the Start panel may have problems when Windows XP is configured to delete the page file during shutdown (or otherwise virtual memory). At this time, crashes, freezes and other delights of the fact that the computer does not turn off are quite possible. The best solution is to disable this feature.

To disable it, you will need to log back into the Group Policy Editor in the manner described above. But now in the Windows Configuration section you need to go to another place, namely, to “Security Settings”.

The next step is to open the Shut Down: Clear Virtual Memory Page File section. In the menu that opens, you need to find the “Disabled” value and, so that the swap file is no longer deleted and does not slow down the shutdown process, activate it. After this, you will need to save the changes using “OK” and exit the Editor.

Error with applications

Sometimes it happens that stopping the computer after turning it off through “Start” may be delayed due to difficulties in ending a service or program. So it would be a good idea to check the event log, which may reflect errors with a particular application that arise while working with it.

To do this, open the Control Panel (Win + R, and then enter control command). In the window that opens, you will have to find the “Administration” section.

In it you will already need to find “Event Viewer”, where the “System” and “Application” logs we need to solve the problem are located. Any errors that occur will be displayed there. The services and applications shown in these logs should be disabled if they are not needed.

To shut down malfunctioning services, you should go to the “Services” section in the same “Administration” section and find them in the list of all available items. After that, open each one individually by double-clicking the mouse.

Then you need to go to the very first tab called “General” and in the “Startup type” section, disable the service. After that, save the changes and exit.

Programs and applications should be turned off simply - just end the process that the computer is currently processing through the Task Manager.

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Instructions

First you need to decide where the problem lies - in the hardware or software of the computer. In the first case, to identify faulty components in the computer, you need to boot from another OS. A LiveCD or an operating system installed on another partition of the disk is quite suitable for this. If the problem persists, then the problem lies in the computer hardware. Checking components is only possible by replacing them with known good ones.

Software

If no faults are found in the computer hardware, you can proceed to checking the software, although in most cases the check must begin there. The shutdown process may be delayed if the drivers are faulty. IN in this case Reinstalling them might help.

USB hub

Often, freezing when shutting down occurs due to incorrect Windows installations. Especially often this malfunction found in laptops, the reason for which lies in the IEEE 1394 bus controller. To eliminate it, just check the box in the hub settings.

Also, freezing when disconnecting can occur when your computer is infected with malware. To check, you need to download the latest antivirus databases and scan your computer. It is advisable to check with at least two antivirus utilities. Dr.WebCureIt or AVZ 4 will cope with this task perfectly.

If, after performing all the above steps, the shutdown process remains invariably long, then the problem must be looked for recently. installed applications or system services. Most likely, one of them is causing a conflict in the system. You can view the conflicting application or service in the event log. Typically, disabling the service or uninstalling the application (unless particularly necessary) will resolve the problem. The shutdown time of Windows is also affected by the number of programs in startup.

Hanging on shutdown can also occur when there is a crash BIOS settings. If the message “You can now turn off the computer’s power” appears, in the BIOS, in the power management section, you must enable ACPI. Also, in some cases, resetting the settings to factory settings can help.

Helpful advice

If all the above steps failed to fix the problem, in this case only complete reinstallation operating system. If possible, it is advisable to use another installation disk or Windows distribution 7.

If the computer turns off for a long time or does not happen at all, then there can be many reasons. The user will be required to perform certain actions and, using a method of elimination, understand what is the reason for such inappropriate behavior of the PC.

Eating problems

When PC, perhaps the problem lies in incorrect installation of the operating system Windows systems 7. Most likely, you should pay attention to the ieee1394 bus controller. To do this, you need to go to the “Control Panel”, then to the “Device Manager” and find the “IEEE1394 Bus Host Controllers” section. Then you need to select the “Devices” icon, click on “Properties” and “Power Management”. In this section, you will need to check the “Allow me to turn off this device” checkbox. After completing the above steps, the problem will be successfully resolved.

BIOS settings are lost

If the problem was not in the operating system, then most likely it is that the BIOS does not allow turning off the power software. You will need to go into it by pressing the F2 or Del key when loading and check it. Why do you need to go to the BIOS? Boot menu, in which you should select the items “ACPI 2.0 support parameter values” and always “ACPI APIC support”. They need to be turned on. After which the PC will turn off normally.

Problems closing programs

Often the computer may not turn off due to the fact that one or another program cannot finish working. In this case, the message “Wait Windows will close...” should appear, but often this does not happen, since the OS is in a hurry to turn off the screen before this happens. The user will need to check which programs are running when shutting down. You should also try to force close all programs using the task manager. You can try to identify a negligent program by elimination. It is important to know that often the PC due to the fact that the device driver does not match its brand. Alternatively, the brand of the video card may be confused; here you just need to check the drivers for compliance and download latest versions, which will correspond to existing devices.

Virus

Sometimes the PC is not due to viruses. You just need to check it for their presence. Often antivirus system installed on the computer does not find anything, in this case it is recommended to download one or two utilities and check the PC with them. You can download the AVZ4 utility or Doctor Web. Typically, they find several malware and neutralize them. After which the computer will turn off normally.

Last week I encountered a problem: the computer does not turn off after... Windows shutdown 7. At first I decided that the reason for this was the advanced age of my desktop. But searching through videos on Youtube, domestic and foreign forums helped to understand the problem using software. Does your computer take a long time to shut down or do your coolers work even after Windows shuts down? In this article I will talk about all the methods that I managed to find and test. I'm sure they can solve your problem.

When the computer turns off for a long time

How does this happen

The tragedy hasn't happened yet: the computer turns off and you don't have to use a cold shutdown. But the process takes more than 3 minutes, and “Shutting down” hangs on the screen all the time. What to do in such a situation?

What is the problem and how to turn off the computer?

Usually the problem lies in large quantities applications, services, and processes that Windows cannot terminate in set time. Let's move on to the solution.

Removing applications from startup

You have accumulated great amount startup programs. Symptoms of this: slow startup and shutdown of the computer, high load CPU with a minimum of applications used. Does everything fit?

Using the Win+R key combination, launch the command line and enter msconfig in it. In the “System Configuration” window, switch to the “Startup” tab and uncheck the boxes next to programs and applications that we do not use during each work session. Click “Ok” and restart the computer.

We clean your computer from viruses, malware and useless software

If you often download free software and, especially if you find unfamiliar applications in startup, you need to restore the system clean in order to shut down normally. Let's start with checking standard antivirus and removal unnecessary programs through the control panel, and conclude with instructions on how to get rid of malicious and useless software.

When the computer does not turn off through “Start” - “Shutdown”

Solving the issue with Windows updates

Often the computer does not turn off through “Start” - “shutdown” due to system updates.

First of all, we look for icons in the tray with exclamation point. This means that Windows requires updates to be installed. If there is no tray icon, remember: when you installed Latest updates? Perhaps this is where the problem lies. Follow the instructions in the article to check the list of updates, and, if necessary, “roll back” unsuccessful ones.

We find a service or program that Windows cannot terminate. Making changes to the registry

Often Windows cannot shut down a service or program normally, an error occurs and, as a result, the PC does not turn off.

Another one possible problem – incorrect settings turning off the computer's power supply.

Reinstalling drivers

If you have recently installed fresh drivers, there is a high probability that they are the source of the problems. Apparently, you will have to reinstall them. Important point: We look for drivers on the component manufacturer’s website, rather than downloading them from torrents or free software repositories.

Doing a system restore

Over the past week, you've installed several drivers and made updates. That is, identifying why the PC does not turn off is extremely difficult. The best solution is to do a system restore. We launch “System Restore” through the “Start” menu and select a restore point in which there were no problems with shutting down.

Disconnect USB

The problem with USB connections is more common among laptops. But even if you have a desktop, I advise you not to skip this point. First, disconnect all devices from the computer except the mouse and keyboard and try to turn off the computer through “Start”. Did the process go well? This means that the problem lay in the external hard drive or storage device.

In "Device Manager" open "USB controllers". Calling context menu each controller and on the “Properties” tab and uncheck the “Allow the computer to turn off this device to save power” checkbox.

If none of the described methods work, the problem must be looked for at the hardware level. In this case, even after Windows is completely shut down, the power does not turn off and the coolers continue to work. I advise you to start by checking the power supply and possibly replacing it. But if you are not strong in hardware, The best decision– take the system unit to a service center.

16.11.2015

Most computer users have at least once in their lives encountered such a problem as endless long shutdown computer. It seems like I did everything right: Start – Shut down – Shut down, only after this nothing happens, the same work is not completed, computer won't turn off.

Desperate users can of course turn off PC and from a button, but this is far from the most correct solution. Below we will tell you why computer or laptop does not turn off via Start, and how to solve this problem.

Let's start with the fact that there are at least two scenarios for what can be called " NOT turning off».

1. The picture from the desktop disappears, the monitor goes out, but does not turn off (the power button is lit), and system unit All the hardware that can be heard continues to work.
2. Alert about " Shutdown"does not disappear, but also the same " Completion" not happening.

Reasons why the computer does not turn off via Start?

There are many reasons why this can happen, the most common of which are:

• Driver failure;
• Long shutdown due to an attempt to close all running programs that the user himself should have disabled;
• Some kind of freeze specific program(applications);
• Failure to download (install) a recently downloaded application or game;
• The terminal service ends;
• Windows OS makes attempts to delete data located in virtual memory;
• Shutting down your computer for a long time, or even making it impossible to shut down at all, may well be a consequence of viruses and other malware.

How to turn off your computer through Task Manager?

If some program is preventing the computer from turning off and cannot be disabled, this can be done manually by calling “ Task Manager" To do this you need to press three life-saving keys: « Ctrl+ Alt+ Delete».

Find in the list that appears the program that does not allow the computer to turn off, and end it by clicking on “ Cancel task" or " End the process", depending on the OS version installed on your PC.

It is also worth noting that on Windows XP / 7 / Vista there are separate tabs - “Applications” and “Processes” (On Windows 8-10 everything looks a little different). It is quite possible that you will have to delve into each of them to find the very ballast that prevents the computer from turning off.

How to get rid of malware that prevents your computer from turning off via Start?

The main factor that reduces the performance of the Windows operating system is malware, which can be picked up off the Internet, especially if you are an inexperienced user.

To protect yourself from unpleasant consequences, get a licensed version good antivirus, For example, AVG or Avast.

Install an antivirus and scan the system. If the program detects viruses, remove them. For greater efficiency We recommend using the instructions for.

To protect your computer from malware, be careful when visiting various sites, downloading and installing programs and games. Usually, they all warn about what exactly will be installed on your PC. Often, along with the main program, a bunch of useless garbage is pulled up, for example, all kinds of bars from Yandex and Mail.ru, which are of little use, but are a headache. To avoid this, just carefully read the installer's instructions.

Universal ways to solve the shutdown problem on all versionsWindows

It is quite possible that due to problems in the power supply, which you and I have to solve.

Open " Control Panel" To avoid searching for a long time, just hold down the key combination Win+ X and find her there.

Go to the section " Power supply».

If you find a tab there " APM"(Advanced Power Manager), this means that your PC functions correctly with these mechanisms related to motherboard.

Go to the " APM", where you need to check the box next to " Engage automatic control food" If you do not find this tab on your device, you need to check the BIOS configuration.

Now you need to check the power registry settings by calling the utility RegEdit.

Press the key combination Win+R.

Enter the command in it RegEdit and press Enter.

The Registry Editor will open.

Click on the tab HKEY_CURRENT_USER.

Follow the path Microsoft\Windows NT\CurrentVersion\Explorer.

Double click on CleanShutdown and change its value from " 0 " on " 1 ».

By clicking " OK", follow the next branch: HKEY_ LOCAL_ MACHINE\ SOFTWARE\ Microsoft\ Windows NT\ CurrentVersion\ WinLogon.

Do the same with PowerDownAfterShutdown, changing the value from " 0 " on " 1 ».

Click " OK" Now close the editor and restart your computer.

Computer shutdown script

Clamp Win+ R and in the window that appears, enter the command gpedit. msc, press Enter. The following window will appear:

Follow the path: Computer Configuration – ConfigurationWindows – Scripts(start/end).

Double click on " Shutdown».

You will see a list of shutdown properties.

Delete everything that is indicated there, click " OK" and close the editor.

Actually, that's all, now you know the reasons why Computer won't turn off via Start, and how to correctly solve this problem.

Some simple steps to improve the performance of a computer running Windows

• Install only licensed software on your PC software, downloaded(purchased) on official websites developers. This is especially true for antiviruses. Often Computer won't turn off via Start precisely because of low-quality antivirus software;
• Update the software installed on your computer in a timely manner, as outdated versions programs can not only slow down the operation of the device, but also interfere with its normal completion;
• Using " Task Manager", you can discover which programs and applications are experiencing a malfunction that prevents the PC from shutting down correctly;
• Sometimes computer won't turn off due to problems with the power supply. In this case, you need to buy new block nutrition.

Problems computer equipment manifest themselves in a variety of ways, but some “miracles” force us to scratch our heads for a long time: what could have happened to a laptop that just 5 minutes ago was working at “five plus”? It worked and worked, and then suddenly refused... to turn off. Although the problem is non-standard, in 90% of cases you can cope with it without a specialist. So, let's talk about everything in order.

How does it manifest itself?

When we say “the laptop won’t turn off,” we most often mean one of two things:

• Windows does not shut down - does not respond to the shutdown command through the Start menu. Or the shutdown process continues indefinitely until the user turns off the computer by pressing the power button.
• The system shuts down as expected, but the machine remains turned on - the screen goes blank and the processor cooling fan continues to spin. Sometimes the indicators (power, wi-fi and others) remain on. Closing the lid and pressing the power button for 4 seconds does nothing; the laptop can only be turned off by disconnecting the power supplies.

Why does this happen?

There are many things that can cause a problem. More precisely:

• Software, including malware.
• Operating system errors. This, in particular, was encountered by users who were among the first to update their computer to Windows 10.
• Hardware drivers (especially made by Intel, as well as any network adapters, video cards and devices connected via USB).
• Faulty equipment.
• BIOS failure.

Let's localize the problem

Software

Problems with programs and viral infection manifest themselves in the first type - the inability to complete Windows operation. This option is likely in cases where the problem arose after installing new software or is accompanied by symptoms of the presence of viruses (unknown processes in the task manager, lags, pop-up advertising windows and so on.).

Drivers and system

Errors in drivers and the OS itself are manifested by both the endless shutdown of Windows and the fact that the laptop continues to work when the lid is closed and pressed. Power buttons. The reason is most likely this if the problem was preceded by one of the following events:

• Reinstalling the operating system (the failure occurs only in the new OS, but the old one turned off the laptop normally).
• Updating the operating system (installing current updates, upgrading to Windows 10).
• Updating or installing new drivers.
• Change your computer's power settings.

However, operating system and driver errors can occur for no apparent reason.

Iron

Hardware failure is usually accompanied by other symptoms. For example, infinite shutdown windows, which arose due to incorrect work hard disk, appears and slow loading, and lags while using the laptop, and errors, including blue screens death (BSoD). Defects random access memory also manifest themselves as BSoDs, problems when copying and moving files, errors in launching programs, etc.

The “clinic” of hardware problems is very diverse and also often does not have obvious cause-and-effect relationships.

BIOS errors can occur due to the exhaustion of the CMOS battery life (on laptops older than 4-5 years), incorrect installation updates or damage to the chip where the firmware is stored. They manifest themselves in the fact that the machine does not turn off completely when you press the power button, does not reboot, and does not go to sleep.

If you tried to fix the problem by reinstalling the operating system, but this did not help (provided that you installed the correct distribution and tested drivers), then the reason lies in a hardware malfunction or a BIOS failure.

We carry out step-by-step diagnostics and fix the problem

Checking and adjusting power settings

Statistically, most problems with turning off a laptop are related to power settings, so we’ll start there. So, open “Power and Sleep Options” by clicking on the battery icon in the system tray or by going to the “Power Options” section of the Control Panel. Click in the navigation menu (on the left) “Power button actions.”

Make sure that the list of instructions for pressing the buttons and closing the lid does not select “Turn off display” or “No action required.”

If Shut down, Hibernate, or Sleep is set and your laptop still won't turn off completely, try disabling it one at a time. Quick start, Sleep and Hibernate in the list of shutdown options.

If there is no result, return to the beginning of the “Power Options” section and click “Power plan settings” opposite the active item.

The last operation can be done through the device manager, checking “Allow shutdown to save power” in the properties of each USB controller, but this is faster.

Test run in safe mode

To check whether program errors, viruses and most of the drivers are involved in the problem, starting the computer in safe mode. It loads only the main components of the operating system. Programs that start working with the OS and viruses are inactive in this mode.

To enter safe mode:

• On Windows XP, Vista and 7: reboot, before starting the next OS startup, press the F8 key and select “Safe Mode” from the menu.

If the laptop turns off normally in safe mode, the reason lies in the components that do not work in it.

What to do

• Scan your system with an antivirus.
• Boot into normal mode, open the “Startup” tab in the task manager (in Windows XP and 7, startup is located in the Msconfig utility), disable the programs one by one, restarting the computer each time and checking if the problem is resolved.

• Reinstall device drivers. Special attention — Intel drivers, as one of the most common culprits of failure, in particular, the Intel Management Engine Interface. Along with reinstalling this driver, it is recommended to uninstall Intel utility Rapid Storage Technology (if available).

System stability assessment

If after finishing work in safe mode the laptop still does not turn off, the source of the problem is probably in the OS itself or in the hardware. The system stability monitor can give you a hint.

To launch the monitor, go to the “System and Security” section of the control panel, open “Security and Maintenance”, expand the “Maintenance” tab and click “Show stability log”.

The monitor window displays events that affect Windows stability. Click the date when the problem occurred and view the list of errors. In some cases, the system directly indicates what their source was. In my example this is equipment.

What to do

• Click “Search for a solution” next to the error message and follow the instructions to resolve it.

If the system does not offer anything specific or does not indicate the source of the problem, you will have to call on the event log to help.

Event log analysis

Magazine Windows events Among other things, it collects information about the computer's performance during shutdown. If shutdown takes longer than it should, an error entry appears in the log indicating the reason − specific application, services, drivers, etc.

The most convenient way to open the event log is by searching:

The section where the necessary data is stored is located in the list “Application and service logs” - “Microsoft” - “Windows” - “Diagnostic-Performance” - “Running”. The middle part of the window displays all events belonging to this category. We are interested in the category “Performance monitoring during shutdown” (all event codes starting from 200).

Search this list for information about errors and critical events. A single click on a line shows error information at the bottom of the list. To view it in separate window, double-click on the line.

What to do next

The identified source of the problem should be eliminated if possible. If this is an application, remove it from the startup list or uninstall it. If the service is disabled (except for those critical for the operation of the computer). If the driver is a driver, reinstall or disable the associated hardware in Device Manager.

Other ways to resolve Windows errors

• If a failure occurs after updating the operating system, installing or uninstalling software, treating viruses, cleaning the registry and other similar operations, roll back to a restore point. Press Windows + R on your keyboard (to launch the Run utility), enter the command rsrtui in the Open field and click OK - this will launch the System Restore utility. Select control point, which was created before the problem occurred, and follow the instructions in the program.

• Failure due to corruption system files, eliminates the sfc.exe utility utility. To run it, open a command prompt (as an administrator), enter the instruction sfc /scannow, press Enter and wait until the scan and recovery are completed.

• Windows 10 problems that cannot be fixed by any of the described methods are often fixed by the Microsoft MediaCreationTool utility (download by clicking on the “Download tool now” button, run it, select the “Update this PC now” option and follow further instructions). Its work lasts 40-60 minutes, it may seem to you that the system is being installed again, but after finishing all your files and settings will remain in place. However, in 2 cases MediaCreationTool will not help you: if the laptop is not connected to the Internet and if the shutdown problem is not related to the operating system.

Resetting BIOS Settings

If all attempts are exhausted and the laptop still does not turn off, this is the last thing you can do at home. But provided that:

• the car is not under warranty;
• you have the skills to disassemble and reassemble a laptop.

The essence of the method is to briefly remove the power source CMOS memory- a small round battery on the motherboard (or several batteries in one casing). The difficulty is that the battery can be anywhere - sometimes you need to complete disassembly apparatus. On some models the battery is soldered, but more often it is connected through a connector or installed in a socket, as in the picture.

Before the procedure, do not forget to completely disconnect the laptop. After 15-30 minutes, replace the battery, turn on the device and check if the problem is solved. If yes, I congratulate you. If not, the problem is probably more serious than it seemed and requires diagnosis at service center. But this, fortunately, does not happen often.