Transfer electricity readings to your personal account. Mosenergosbyt personal account

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09.08.2019

A new Unified Personal Client Account has been launched for residents of the Moscow region. The new personal account has combined the remote services of MosOblEIRTS LLC and Mosenergosbyt JSC, in connection with which Technical support for the old version of the MosObleIRC personal account (browser version and mobile application) has been discontinued.

New opportunities. Now the user can manage personal accounts for utility services and electricity in one service. A single account allows you to transmit meter readings, pay without commission fees for housing and communal services, including electricity, waste removal and disposal services, and contributions for major repairs.

The new office has a user-friendly interface. Interactive tips will help users navigate the sections.

You can access the Unified Personal Account from the website of MosOblEIRTS LLC, from the website of Mosenergosbyt JSC or through the My Energy Sales mobile application.

Registration. Those subscribers who have previously registered in the MosObleIRC personal account can use the service without re-registration. However, to log in, you may need to change your password, since the level of protection of personal data in the Unified Personal Account has been increased. The password must contain at least 8 characters, including numbers, lowercase and uppercase letters of the Latin alphabet, and must not contain symbols.

If in previous versions of the personal account of MosOblEIRTS LLC and Mosenergosbyt JSC the same email address was specified, then the merging of personal accounts for housing utilities and electricity into one account will occur automatically.

For initial registration the user needs to provide a mobile phone number, email address, create a password, enter a first and last name and wait for a confirmation code. After this, you need to connect the personal account of the service provider - MosoblEIRTS or Mosenergosbyt.

Detailed instructions for working in the Unified Personal Account of the client can be found on the start page of the service.

Mobile app. The My Mosenergosbyt mobile application also allows you to connect several service providers at once and manage personal accounts. In it you can view the history of received receipts, transmitted readings and payments and statistics on them. If you have any questions, you can directly contact company specialists from the application.

For the convenience of clients, the ability to quickly authorize using Touch ID has been implemented, and if necessary, clients can find the nearest office of Mosenergosbyt JSC and MosObleIRTs LLC on an interactive map of branches.

Owners of mobile devices based on operating systems can use the “My Mosenergosbyt” application

Especially for the convenience of consumers, the enterprise " Mosenergosbyt» has created a separate section on the website - a user’s personal account, in which an authorized visitor will be able to quickly receive news regarding changes in the tariff schedule and the benefits provided. In addition, by logging into the account, the user will be able to send meter readings, pay for consumed electricity without commission, independently set up their accounts, look at the details of the account and its status. You can also subscribe to receive invoices by email in your personal account.

The visitor will be able to use the options described above when he logs in to the site and enters his account, for which he can use the mobile application or access the site through any Internet browser that correctly displays its interface. To gain access to your account, you will need to enter your username and password correctly. The client account number, e-mail or telephone number in full form can be used as a login on the site. The visitor must create a password himself during the registration procedure.

Personal account in your mobile phone

The Mosenergosbyt enterprise offers its consumers the service “Personal Account in Your Mobile Phone”. To use it, you just need to download the appropriate application to your smartphone. After downloading the application, you will no longer need to visit the company’s office or contact call center employees to solve problems with power supply. Using this simple, intuitive program, you can pay for consumed energy without commission, view your account balance, send electric meter readings, activate the “autopayment” service, subscribe to a newsletter via e-mail, or select another required option.

Registration by email

To gain access to his own personal account, the visitor will need to register on the site. This can be achieved using any of 2 methods - using a smartphone or via e-mail. In the first option, the electricity consumer will need to enter his phone number, to which a special code will then be sent to confirm registration. In the 2nd option you will need to indicate your own email address. In addition, the consumer is required to enter his individual account number and the serial number of the metering device present on the electric meter.

Filling out personal information:

Login to the Mosenergosbyt account using a one-time password

If necessary, Mosenergosbyt users will be able to log into their account using a one-time password. To do this, click on the hyperlink of the same name on the company’s website. In the window that appears, the visitor must enter his login (email, phone number or account number). Then you need to click on the “Send password” button. The generated one-time password will be sent via CMC to the user's smartphone. A one-time password can only be used once. It is considered valid only for 1 hour. This option was provided to greatly simplify the procedure for entering the office for visitors.

Personal account of an individual

The service in question was created for ordinary individual electricity consumers. A personal account designed for individual consumers will give you the opportunity to never again waste time and effort standing in queues at post offices or banks, thinking about saving receipts and other small issues. Now Mosenergosbyt consumers will be able to pay service fees without leaving their home. In addition, this service is provided via the Internet, 24 hours a day, 7 days a week. It is worth noting that both individual consumers and legal entities can create an account in this organization.

Personal account functionality

The main advantages of the Mosenergosbyt website include the complete absence of commission fees when paying for services. In addition, the site guarantees the quick generation of applications for various services, comfortable recalculation, remote setup of the account and continuous orientation in tariffs. But the advantages of the site are not limited to this. Using it, the visitor will be able to save a lot of free time, since in the process he will not need to visit various institutions.

Personal account of a legal entity

As mentioned earlier, the functionality of the Mosenergosbyt personal account is available to entrepreneurs receiving the services of this organization. The only difference between the user account intended for legal entities and its standard version is the expanded functionality. This fact is due to the fact that individual and commercial energy consumers have completely different needs, so different tariffs are set for them. In addition, entrepreneurs have a much wider choice of options in their own accounts. This is due to the fact that individual consumers simply do not require additional functions.

Sending meter readings

Without a doubt, one of the most important functions of this site is the transmission of readings from the electric meter. To do this, the electricity consumer must register and log in to the website in advance. Then the visitor will be able to send the readings taken at any time using his personal account. Clients need to take into account that the correct operation of their personal account is supported only when accessing the site through applications such as Google Chrome v35.0 and earlier, Mozilla Firefox v30.0 and earlier, and in addition, IE v9.0 and earlier. In other browsers, the site interface may not display correctly.

Payment from your Mosenergosbyt personal account

Another useful option on this site is payment for services. Its main advantage is that there is no commission charged. Clients of the Mosenergosbyt enterprise will be able to pay via the Internet not only for consumed electricity, but also for the services of a cellular operator, TV, Internet and MGTS (for residents of the capital). You can pay for all the services listed above in a total amount. To make a payment, you must switch to the appropriate page of the site and enter all the required data. To change the values in the fields, you must use the “+” and “–” keys.

OJSC Mosenergosbyt official website is the main information resource of the company of the same name on the Internet. As an organization specializing directly in the sale of electrical energy among individuals and legal entities, its online portal is a comprehensive website filled with various thematic information, as well as functional services that allow users to pay bills without leaving home, and many other operations, traditional the implementation of which involves visiting Mosenergosbyt branches or banking institutions.

basic information

The main page of the official website of the Mosenergosbyt company, as you can see on your first visit to the resource, contains a small amount of data, however, it has the necessary number of special text links. Clicking on them automatically transfers users to specialized internal blocks of the resource. They contain all the basic information that subscribers need to start cooperation with the organization, successfully maintain it, and conduct various financial and consulting operations on the site.

Three in one

The main page displays a large banner that occupies almost the entire area of the site's title page. It gradually changes to an image with text, which mainly contains brief information about the company’s current offers - new tariffs, services, conditions for the provision of energy, and sometimes promotions.

And, due to the fact that the Mosenergosbyt official website conditionally divides its subscribers into two categories - individuals and legal entities, at the top of the site there are a pair of special buttons “For individuals” and “Legal entities”. Clicking on them will not redirect you anywhere from the title page; only a thematic change in the information on the banner will occur. Thus, selecting the first of the described buttons will allow you to view current offers for household consumers, selecting the second – for all other categories of subscribers.

Next to these buttons there is another one - “About the company”. It also does not redirect to other pages, but simply causes the data on the main page to change. Thus, according to the user’s interests, he can choose three options for its external content, which, as already mentioned, is presented on it in abbreviated form. To “expand” the proposed materials, simply click on the banner. In this case, a redirection to a separate internal page of the site will occur.

Home information

As a rule, current or potential Mosenergosbyt subscribers visit the company’s official website in order to learn about the latest changes in company policy and legislation regarding energy supply, in order to get an idea of how this will affect the current tariff, whether it will affect the provisions of these contracts, etc.

So, all the implied information about the prices for the organization’s services and the energy it provides is contained directly in the “Tariffs” tab, located just below the buttons that were already mentioned earlier. Next to it is another useful text link “How to transfer readings”, which takes you to a website page that is very useful for Mosenergosbyt clients. In the same page you will find a link to the procedure for paying bills online, as well as a list of the company’s services.

An equally important feature of the information site under consideration is its news component. Directly below the banner in the center of the main page there is a news line, where headlines of the most important current events related to the company’s activities are published. You can read them in full by clicking on the “more details” button located next to each news. It redirects to a separate page that also contains older news. A link to their full list is located under the line in the press center column.

And finally, the most convenient options for finding the necessary information are:

special search string (accepts both individual words and phrases);
the sitemap (located below the search bar) contains a detailed list of links to internal content;
feedback (next to the site map) – technical support, consulting service.

User's personal account

At the top of the site there is also a button to go to. To create it, you must initially register on the site, which will only take a couple of minutes. It is in this service, individual for each subscriber, that the main consumer opportunities are located, such as paying bills, etc.

Mosenergosbyt is a company that provides services for the supply of electricity to residents and organizations in Moscow and the region. The organization is one of the largest Russian providers of utility services. It pays quite a lot of attention to improving the quality of services and providing customers with convenient services for obtaining information and making payments. For these purposes, Mosenergosbyt has created a special personal account, available on the organization’s website.

Each consumer of services is given the opportunity to freely use a personal account developed by Mosenergosbyt. There you can order the company’s services, pay bills with a bank card and receive information on electricity payments remotely. You can log in to your personal account through the official website of the organization. To do this, the user needs to open it in any browser, and then click on the “Personal Account” button at the top of the screen. In the authorization form, the user must indicate a phone number (email, individual account number) and password.

The personal account of the Mosenergosbyt company provides the user with access to the following features:

sending electricity meter readings;
making payments for electricity from a bank card without fees;
connecting and setting up automatic payment of electricity bills;
viewing balance information, requesting payment and accrual history;
ordering electrical installation work, connecting to electrical networks, installation and maintenance of electricity meters, as well as other company services;
obtaining information about current tariffs, as well as available benefits;
switching to other accounts (if several accounts are connected to one account);
obtaining information about the Mosenergosbyt division engaged in servicing the subscriber;
creating and sending requests to the company on various issues;
setting up the transition to receiving electricity bills by email.

Comment. Through the Mosenergosbyt personal account, the user can, without additional authorization, enter the personal sections of the websites of the Pension Fund, Federal Tax Service, FSSP, PGU of Moscow, MGTS. Links to enter third-party resources are available in your personal account. You do not need to enter logins or passwords when accessing them.

If, when trying to log into your personal account, the user received a message about an error in the account data, then he is recommended to check the correctness of the entered details. In this case, special attention should be paid to the keyboard layout, as well as checking whether the CapsLock button is pressed. If you cannot solve the problem, you can recover the password from your personal account yourself or contact the call center for specialist help.

Only registered users can fully use Mosenergosbyt online services. You can register yourself. To do this, you need to go to the electricity supplier’s website, click the “Personal Account” button at the top of the page and select the “Registration” link above the login form.

The user is offered 2 registration methods to choose from:

using a cell phone number;
using

The registration procedure by phone number includes 3 steps:

Data entry (phone, email, electricity meter data, etc.).
Creating a password.
Confirmation of registration with a code from SMS.

You can easily find out the details of your individual account and electricity meter from a receipt from Mosenergosbyt. They are listed at the top of the document.

Important. At the registration stage, you must carefully enter all data. If errors are made in them, you will have to contact Mosenergosbyt by calling the hotline to make corrections.

After a quick check of all the data, the system will send an SMS with a unique code to the specified phone. It must be entered into the form on the screen to confirm the action.

When registration is completed, you can immediately start using your personal account. All you need to do is log in using your phone number (email, account number) and password.

Changing the password for your Mosenergosbyt personal account

Sometimes, when trying to log into your personal account, the user receives a message about incorrect account information. In this situation, you can try using the password reset feature. To do this, you need to open the authorization page in your personal account and select the “Forgot your password” link at the bottom of the screen.

In fact, the password reset procedure is a simplified registration option. The user will have to re-enter the meter, account, etc. data, create a password, and then confirm the action with the code from the SMS. The client can find out all the necessary data at any time from the receipt for electricity sent by Mosenergosbyt.

Mosenergosbyt personal account for enterprises and organizations

Mosenergosbyt provides services not only to the population, but also to various organizations. For them, we created our own version of a personal account, taking into account the needs of this category of consumers. It is also available on the company’s website, but to access it you must first go to the “Legal Entities” section.

The user, through the organization’s personal account, has access to the following features:

viewing data on connected accounts;
transmission of evidence;
generation and transmission of files with data based on electricity meter readings.

Payment methods for electricity

Timely payment for electricity allows you to avoid penalties and restrictions on the supply of services. Mosenergosbyt strives to make the payment process simple and transparent. The organization currently offers the following payment options:

by card by phone call centers - +7-499-55-095-50;
by card of any bank through your personal account (no commission);
automatically within the framework of the “Autopayment” service connected in your personal account:
in payment terminals installed in the office;
from a QIWI online wallet account;
from the balance of the Eleksnet online wallet.

Important. If payment for the previous period is not received by the 26th day of the month, then the company immediately begins to accrue penalties on the overdue debt on a daily basis. If payments are in arrears for more than 91 days, electricity services may be completely disconnected.

How to transfer meter readings

Providing meter readings is the responsibility of the consumer. The company needs this information to issue correct invoices. Readings should be sent monthly between the 15th and 26th. Its transfer is possible in the following ways:

through the personal account of the energy sales company;
on the Moscow government services portal;
by calling the call center +7-499-55-095-50;
in multifunctional centers;
on the all-Russian State Services portal;
through payment terminals in offices.

Mosenergosbyt tariffs

Electricity tariffs are not set independently by Mosenergosbyt or other companies. They are regulated by the relevant government authorities. Tariffs applied by Mosenergo in the second half of 2019 in the Moscow region are shown in the table. The cost is indicated including VAT in rubles per kWh.

Tariff type	Consumer category
Tariff type	City residents	Residents of cities, if the house has electric stoves or electric heating devices	Villager	Other consumers equal to the population
With single tariff accounting	5,56	3,89	3,89	5,56
With two-tariff accounting
Night time (7-23 hours)	6,39	4,47	4,47	6,39
Daytime (7-23 hours)	2,41	1,68	1,68	2,41
Three-tariff accounting
Night (23-7 hours)	2,41	1,68	1,68	2,41
Half-peak tariff (10-17, 21-23 hours)	5,56	3,89	3,89	5,56
Peak tariff (7-10, 17-21 hours)	7,23	5,06	5,06	7,23

The client needs to know the tariffs in order to be able to independently check the correctness of the charges made by the service provider at any time. All rates include VAT. But we must take into account that they do not include possible commissions that may be charged by payment systems and credit institutions for processing payments. They are set by banks and other payment acceptance agents independently. When paying in your personal account, the consumer does not incur any additional costs and it is better, if possible, to use this particular method of making payments.

Mosenergosbyt hotline phone number

Mosenergosbyt has a hotline for customers. You can use it to obtain information about the status of your balance, order services or receive advice on them. Call center specialists also accept payments for services over the phone using a bank card. The service operates around the clock. Hotline number:

Advice. Before contacting the organization’s specialists for support, you should look at the page with popular questions and answers on the website. It contains a lot of useful information and clients can usually get the answer to the question themselves through it.