Contact Steam support. How can I contact Steam support directly? Steam technical support section
You need to write a letter to Steam support about your account and you don’t know how to contact them, how long it takes for Steam support to respond and what the phone number is, then read on.
First of all, go to “Help” and find “Support Service”. Next, you need to select a problem and a message entry window will open. There you need to enter a message with a request or question (if you want to restore your account, the answer will come faster if you specify the registration mail and insert a screenshot of the receipt for the purchase of a game). Confirm that you are not a robot (enter a code of numbers/letters). And send a message that will be sent to Steam moderators, who will consider the problem and respond to the letter. A confirmation letter will be sent to your email. Follow the link and enjoy the result.
There is a very huge audience on Steam, and accordingly there are a lot of complaints, and everything needs to be answered (inspected before). Therefore, the answer can come either in a week or in a month. The answer will come by email.
The first thing you need to do to contact support is go to the support page. To do this, select the items in the top menu of the Steam client: Help>Steam Support.
Then you need to select your Steam related issue.
Select the issue that is preventing you from using Steam properly. You may have to make a few more choices on the following pages. Sooner or later you will be redirected to a page with a button to contact technical support.
Click this button. A form for switching to your technical support account will open.
As mentioned earlier, the account that you need to use when contacting technical support and the account from Steam are two different accounts. Therefore, if this is your first support call, you will have to register a new support user profile. This is done in the same way as registering a user on Steam or on any forum.
You need to click the “Create account” button, and then enter the details of the new account - your name, login, password, email, which will be linked to your account. After this, you need to enter the captcha to confirm that you are not a robot and click the create account button.
An email confirming creation will be sent to your email. Go to your mailbox and click on the activation link for your profile.
You will then be able to log into your Steam Support user account by entering your username or email address and password.
Click the contact support button again.
A form for entering a message for Steam technical support will now open.
After this, a form will appear to enter a message that will be sent to Steam employees.
Indicate the essence of the problem in the “Subject” field. Then describe the problem in detail in the text of the message. If you wish, you can attach files that will help reveal the essence of your problem. You may need to fill out a number of additional fields to indicate your problem. We are talking about fields that are associated with a specific problem. For example, if a game was stolen from your account, you can indicate its key, etc.
The entire text of the question can be typed in Russian, since Steam has departments for working with users from around the world. For Russia, the work is performed by Russian-speaking support workers. The main thing is that the problem is described in as much detail as possible. Describe how it all started and what you did to solve the problem.
After you enter your message, click the "Ask a Question" button to submit your request.
Your question will be sent to support. The response usually takes several hours. Correspondence with support will be stored on your request page. Also, responses from the support team will be duplicated to your email. Once the issue is resolved, you can close the issue ticket
.Log into your Steam client.
2 In the header, find the “Help” section, click on it. Select “Steam Support” from the drop-down list.
3 A window with support sections will appear in front of you. Choose your section correctly, then they will answer you much faster and with better quality. For example, a player has problems paying VAT. Then you need to go to the “Purchases” tab.
4 A new window and new tabs immediately appear. The fourth one from the top is necessary for the player. Click on it.
5 A form opens in front of you, by filling out which you will receive all the information about the taxes paid, or vice versa, you will receive a form for their payment.
You can also follow these links: https://support.steampowered.com, or https://help.steampowered.com/ru/. The system itself will offer to select the topic of the appeal, clarify the data on the issue with which difficulties arose. Here you need to enter the information correctly so that technical support representatives can immediately process it and answer you correctly.
There is also a special field where you explain your problem in detail and clearly; it is best to attach purchase receipts and screenshots if possible.
Popular questions
There are a huge number of gaming service users, tens of millions. So many of the same questions arise, the most popular ones. For the convenience of site employees and users themselves, a special section with frequently asked questions has been created. Here are the most important and common problems that gamers face.
This section is easy to find:
go to the community website;
look for the “Manual” item;
select the sub-item that concerns support;
Look for the frequently asked questions section.
You can also use the search bar and enter a query about the most common problems.
In order to quickly receive the correct answer to your question, you should log in to the resource, find the “Support” item and enter the information in the form provided. There you indicate the topic, select the product and category with the problem of interest. In the “Your question” field, enter detailed information about what happened and ask for specific help.
The instructions are simple, but it should be noted that some beginners cannot use the option - first you will need to spend at least $5 in your account.
How to contact by phone or Skype?
Mobile numbers or Skype address are not indicated in the site interface. Most likely, such an opportunity simply does not exist. Maybe there are some American phone numbers you can call, but you will have to speak in English.
Steam support groups and communities
Today, every major service has its own page on social networks. Steam is no exception - there is even an official group on VKontakte. Before contacting here, you need to correctly compose a message and send it to one of the addresses listed on the admin page. You can also describe the problem in some open user discussion thread; administrators often look here too.
How long should I wait for an answer?
If you have sent everything, how long should I wait for a response? Steam's Russian support can be called extremely unpredictable; it is impossible to even give approximate dates. They may answer you in twenty minutes, or it may take several days. Everything will depend on the order of your appeal, the correctness of the drafting and the relevance of the problem.
When does Steam support return items?
All about VAC protection
VAC (Valve Anti-Cheat) is the company’s own development, which was invented to combat dishonest players on Steam. The protection was announced in 2002 and is updated regularly. If a person cheats in a game with VAC protection, he will definitely be found and his profile will be blocked forever. The owners of the service are very strict about scammers. If there is even the slightest suspicion that the account is being banned without the possibility of recovery.
When does Steam support return items?
If you have become a victim of circumstances and lost items in your game account, you can hope for their return. But only in some cases:
You have been deceived. If your items were taken by fraud, you must promptly contact Steam technical support and tell them everything, confirm what happened with a screenshot or some other fact. If the moderators believe and check, the items will be returned and the scammer will be blocked.
There was no payment. If a gamer needed to pay something to gain access to additional content, after payment was late, its functionality would be reduced. In this case, you will have to pay for the game faster and everything will be fine.
Profile hacking. When a person’s account is hacked, he contacts Steam support. After this, it will definitely be restored and all the things stored there will be returned.
A huge number of scammers try every day to lure free items from Steam admins by telling stories about theft and deception. Naturally, they are immediately “sniffed out”, but they don’t get what they want. In addition, if something was actually stolen from the profile, but there is no evidence of this, attempts to return it may lead to nothing.
Steam support is slow and not always effective
As you know, the STEAM support service is a structural solution of the Valve company, designed to help solve problems that the user encounters while working with the digital service for distributing computer programs “Steam”.
Complaints about support have long been a headache for Valve. Users complain about the slow work of support (sometimes you have to wait several weeks for a response from the support service), about the lack of qualifications of employees, about ineffective solutions that do not solve the problem. The presence of these and similar problems inspires Valve to invest additional funds in the development and improvement of technical support capabilities, increasing staff and improving the qualifications of employees, and making a number of structural and functional changes.
The slow work of Steam support has long been the object of merciless ridicule and criticism from users
In particular, recently the number of support staff has increased almost 5 times. The response time to user requests was significantly reduced, the average number of which is 75 thousand requests per day. If previously the user waited about a week for an answer to his question, now the problem is solved within 24 hours for 98% of user requests.
Billionaire Gabe Newell convinces users that everything will be fine with Steam technical support
At the same time, English-speaking support works several times faster than Russian-speaking support (which is natural). And the most popular topic of user requests is refunds (you can view support service statistics on the website store.steampowered.com).
How to ask for help on Steam
If a couple of years ago writing a letter to the Steam technical support service was quite simple (the text of the request was typed on a special page), now the specified request form no longer works. Most users who try to contact support are greeted by an automated support page, where anyone interested can try to look for typical solutions to their problem. The specifics of working with support requests are given on the Steam community website.
Today there is also no form for writing a specialized letter in support (which causes obvious dissatisfaction among users). However, you can use two main options to contact support:
Address your question to the Steam forums (support specialists view threads and can help you with effective advice);
Write to Valve by e-mail, where you can describe the problem that has arisen (objectively speaking, there is a very small chance that they will help you here).
Try writing an e-mail to “Valve” - maybe you’ll get lucky
Other methods are currently not effective. Steam specialists recommend, first of all, turning to the functionality of the mentioned automated solution service, which provides answers to standard user questions (account hacking, theft of funds from an account, dishonest exchange and other related analogues).
Now the Steam support service is a structural solution of the Valve company, designed to help solve problems that the user encounters while using the Steam digital client. At the same time, the heavy load on this service inspired Valve to make a number of decisions that could increase the efficiency of this service, improve the quality of its work and the overall level of functionality. The near future will show how effective the decisions made will be.
Users of many devices do not like technical support. Mainly because, instead of answering the question, we are often transferred from section to section or from one specialist to another. But sometimes it happens that you still need to go there. For example, if purchased games disappeared on Steam, or the money was withdrawn from the account on its own. In such cases, it is simply necessary to write to support.
Steam support work
Let's look at this section on Steam in detail.
Thus, it is not always necessary to contact technical support. It is worth understanding that there are millions of users on Steam. Due to this, the response to your request may take much longer than if you simply tried to look for a solution to the problem in the sections. The service is constantly being improved and automated, it is quite possible that you will find either detailed instructions for fixing problems, or an automatic method. In a word - take your time.
If you still need to write
However, there will always be problems that require you to write an email to Steam Support.
- Material losses. Money is withdrawn from your account or an account linked to it. Purchased games have disappeared from the library and are not being returned there. An error occurred while trading with players and your inventory is empty.
- Account problems. Even if you change your password or take other actions, you cannot regain access to your account or the content on it.
Let's figure out what questions a player may have when contacting the service, and how the writing process goes.
- From the list of problems in the technical support window, select the one that worries us.
- We go through clarifying questions or sections until we find the “Contact support” or “Write a letter” button.
- Then we will be transferred to a window where we will be asked to log into a technical support account or create one. This account is different from the standard one, so you will have to create one if you have never registered with support. Everything is done quickly and easily: enter your name, password, e-mail and captcha. Then we confirm the data via mailbox.
- After authorization, a form for sending a letter appears. We select the category of our question, then a subcategory, all this is set when answering additional questions.
- In the “Subject” field we briefly describe the reason for the request. In the “Your question” field we describe in full what is wrong with your account. You can also attach files, for example, screenshots, which will display Steam errors. We type the text in Russian - support services are also available in Russia.
- Click the “Submit” button.
As you can see, contacting Steam support is quite simple. All that remains is to wait for the answer. It usually arrives within a few hours.
Hello, I decided to write this article because I recently restored my clothes and account. You may think that this is very simple and clean. But no. There are a huge number nuances, the correct presentation of the text to support, in general, you will learn about this today.
All information that I will present is taken from Steam Policies, that is, I am not inventing anything, but only citing facts.
Since I will be covering slightly different concepts, I will divide the article into topics and subtopics.
1. When support returns items/gifts?
You may think that support returns things in any cases where you have been hacked or deceived. But that's not true. Let's consider each of the situations:
1.1 Steam will return items if cheated?
No, Steam will not return your items in cases of fraud or divorce. Why? Because you yourself fell for it, the Steam exchange system asks for confirmation of the exchange 2 times and you had to check all this. Unfortunately, this is so, you must be careful during the next exchange, because many people want to take possession of free clothes. So:
Steam does not return your items if you were deceived in the exchange.
1.2 Steam returns items if they are recalled for non-payment?
Yes. Support has the right to return your clothes if you received in exchange an item that was purchased illegally. For example: someone bought an arcana in Dota from a corrupted PayPal account and exchanged it for 13 keys, the arcana was recalled, and you don’t have the keys, but it doesn’t matter, because Steam will return your items to you. But there is a note at this point:
In such a situation, items are returned only once!
1.3 Steam will return items to me as a result of my account being hacked?
Be strong. Steam does not return your items as a result of hacking. Yes, yes, I know this is very strange, I don’t support it myself, but as Steam explains: the security of your account is your responsibility, you must protect it yourself. I think this is not right on their part, anything can happen, they could have returned it the first time, although there are rumors that support returns things, but in rare cases.
Steam does not return your items as a result of hacking.
1.4 Why?
I won't carry on any unnecessary nonsense. I think that this is protection from “duping” things, but as the Steam employees themselves write: You should think for yourself what you are doing, before completing the exchange, check if everything is correct.
If, according to the above points, things are not returned to you, then complain to the user. This is the least you can do to improve the community. Steam.
2. Anti-cheat system VAC.
What is VAC? VAC - Valve Anti Cheats or simply an anti-cheat system. Everything is simple here. Just one rule:
Valve will never remove your VAC in your life.
3. How to write to support correctly?
Writing to support is like an art, you need to correctly convey the idea, come up with something, in general, do everything beautifully and competently. Let's get started.
3.1 Which language to choose for your application??
Everything is a little complicated here. If you can write in English, then write in it - this will speed up the review process significantly, but if you cannot write an application in English, then write in Russian, there is no need for translators or any incomprehensible words. The fact is that the support is either Russian or English. If you write in English using a translator, then the American support will not understand, because they are Native Americans and it will be difficult for them to understand the Google Translator translation. All in all:
We use the language we know best.
3.2 How to fill your “story”?
The main thing in your application is evidence. Evidence, proof - call it what you want, but this is the main thing in your application. What evidence must be provided:
An example of an ideal application with evidence:
Pour more water, but don't say too much.
Thanks for reading, bye everyone.
Preface
Purpose of support
Steam Support, also known as “Steam Support”, “Steam Support” and “Steam Support”, can help you recover your lost or stolen account, solve a problem with any Valve game, return stolen items from your inventory, and provide payment assistance games and much more.
Steam support account
Remember!
You cannot use your Steam account to log into your support account.
Account from Steam Support - this is an account from Steam support.
Your Steam account is an account from Steam.
If you want to ask support a question, you must register on the technical support site.
If your account has been hacked, then create a new email and register from it!
Everything is in English! What to do?
At the very bottom of the page there is a list of languages. Click there and select "Russian".
Support site
Have you registered a support account? Great!
Contact support
If you still haven’t found the answer to your question in any of the sections, then feel free to click on the “Contact support” button, which is located in both sections.
Contact support
Describe your problem as clearly and distinctly as possible.
Be sure to include proof that this is your account.
If you made purchases from the Steam Store using a credit card, please confirm the card type (Visa, Mastercard, Discover, American Express), the owner's full name, and the first and last four digits of the number.
If you activated a game purchased in the disc version, please handwrite your request number in the technical. support: XXXX-XXXX-XXXX (your request number) on a card or sticker with the key and send a digital photo or scan of this key in .jpg format.
If you made purchases in the Steam store via WebMoney/Yandex, please provide a screenshot of the full receipt with the transaction number from this purchase in your WebMoney/Yandex account. The transaction number consists of 16-18 digits. In Yandex, it is indicated in the “Client ID” field, in the transaction details, in WebMoney - in the “Note” field.
If you made purchases from the Steam Store through Qiwi, please provide a screenshot of the full receipt with the transaction number from that purchase in your Qiwi account.
Below are examples of how you should and should not contact support.
Have you written a question? Now submit it by clicking "Ask a Question"!
The reply is in process
Support receives tens of thousands of questions, and there are less than 50 employees, so be patient and wait for an answer. And they will definitely answer you.
Support responds depending on workload. As a rule, the response time takes two days up to one month. You should not add messages to your question like “When will you answer?”, “Have you forgotten about me?” And so on.
If they don't answer you, then do not close the question or create a new one, otherwise you will wait even longer.