Windows 7 Explorer does not load. The Explorer program has stopped working - what does this mean? Diagnostics using Clean Mode
Computer users, without exception, have at least once encountered a problem when all running programs stop responding to any actions and simply freeze. Of course, this is annoying, especially when you are doing something important at that moment, and you can’t be distracted by such moments. And it would be fine if this process did not last long, but often the window turns white and hangs for quite a long time until any measures are taken. The problem when Windows 7 programs do not respond is quite common, and therefore you need to know how to solve it.
First of all, make sure that the program is actually frozen and not “thinking” while performing some complex task. By the way, this very often occurs when the computer has very little RAM or has accumulated. If this is not the case, then I suggest using the tips below.
Windows 7 programs do not respond: what to do
The fastest way to deal with this problem will be to call the Task Manager service using the well-known combination Ctrl+Alt+Del.
You launch it, and a window will open in front of you with a list of tasks that are currently running on your computer. Opposite some of them you will see the inscription “Not responding” - this is exactly the application that forces you to waste precious time solving the problem. 
To close a program that has frozen and is slowing down your computer, click on it with the mouse, thereby highlighting it, and click on the “End task” line. Most likely, after this a window will appear in which several options for further actions will be offered, and you click “Close the program”. That's all, if necessary, run the program again and work with it as if nothing had happened.
However, sometimes it happens that these actions do not help, so I suggest a backup plan. Right-click on the application that is not responding and select the line “Go to process”. After this, you will see the program that is frozen, it will be automatically selected by the system. Click on it and select “End process”. Problem solved.
Well, if suddenly none of this helps, there is nothing left to do but restart the computer. After rebooting, I recommend checking for errors. That's all, now you know what to do and how to deal with such an unpleasant problem as a frozen program on your computer. The main thing is not to worry or get annoyed over such trifles!
Reading time: 37 min
Explorer is an application that allows you to use a visual interface to move from one partition of your hard drive to another to search for items. Error conductor stopped working occurs in rare cases and causes the application to crash.
Why did the Explorer program stop working?
Windows Explorer stops working for several reasons, mostly caused by a separate program. At the moment the guide contacts her, she is not available and acts as the root of the problem. The malfunction can be expressed in one-time failures, since the conductor is knocked out infrequently, then it is quite difficult to determine the source. In other cases, every time the application is opened, an error occurs.
Windows Explorer stops working in Windows 7 and other versions due to the following problems:
- Integrated context menu elements;
- Faulty codecs, mainly video codec;
- Elements included in the control panel;
- Rarely, but the reason lies in the video adapter;
- Sometimes the file explorer process becomes corrupted due to viruses.
Any reason is relevant and can significantly harm the conductor. Diagnose the breakdown and fix it one by one.
Explorer stopped working: context menu fix
Windows 7 Explorer stopped working, how can I fix it if the error is in the context menu? – You should return it to its basic state, that is, remove all non-essential applications, most often this will be the answer.
The easiest way to complete the task is to use the ShellExView utility. The application shows programs that have contextual display.
- In the main menu of the program, sort the parameters by “Type”;
- Find everything that is of the “Context Menu” nature;
- Disable all elements in the path that have an asterisk using RMB or F7, except Microsoft;
- Reboot and check the result.
If the expected result does not occur, disable other items, but be sure to leave the processes produced by Microsoft; all others can be disabled. We will have to use a selection method to identify and eliminate the problem.
You can also check if there is a problem with minor utilities using Safe Mode. You can go to it by pressing F8 at startup. In theory, the error Windows 7 Explorer has stopped working should not appear, otherwise you will have to run the sfc agent.
Windows Explorer stopped working, faulty codecs
An urgent question: the Explorer program has stopped working, how can I fix it, because codecs are an invisible part of applications? Let us immediately note that most often the problem is in video codecs, thanks to them a thumbnail of the video file is formed and their absence causes a failure. In some cases, other applications also trigger the error.
To diagnose whether the problem is in the codecs or not, you should disable the display of thumbnails. You can do it like this:
- Go to the Control Panel, if this problem occurs, it should open;
- Select the Folder Options tile;
- In the “View” tab, uncheck the “Display file icons in thumbnails” option.
The type of problem will immediately become obvious; if the codecs are still faulty, then you should simply reinstall them, since there are a lot of them on the Internet.
The integrity of the conductor is broken
If the OS has been subjected to a virus attack or other damage, it may experience changes in the operation of system files. The problem is not necessarily in the conductor, although there is not much difference. You just need to run a special sfc scan.
- Press Win + R and enter cmd;
- Paste sfc /scannow into the console;
Only the administrator has rights to perform the procedure.
After checking and eliminating the error using this method, you still need to destroy the viruses; they can be easily processed using antiviruses.
Diagnostics of service health
Many applications have their own services that sometimes crash. It is necessary to disable all third-party elements one by one and then, inevitably, a problematic application will be found. To do this you need:
- Win + R and enter msconfig;
- Go to the “Services” tab;
- At the bottom, select “Do not display system services”;
- You should not disable, at least first of all, driver services; everything else can be deactivated.
When the root of the problem is determined, you should update the drivers for the application or completely stop using it.
Driver for video adapter
The cause of multiple problems, especially those related to the video component, is the video driver. It consists of complex mechanisms, is frequently updated, there are a huge number of adapters and types of drivers - all this causes the risk of failures in the application.
You just need to update the driver, to do this:
- Start and RMB on “Computer”;
- Next, select “Properties”;
- Now open "Device Manager";
- In the “Video adapters” section, select the item with a discrete card;
- Double click and go to the “Driver” tab;
- Now select "Update".
An alternative option is to use the GUI provided by the driver manufacturer, but this does not always work correctly.
By using one of the proposed approaches, it is highly likely that you will be able to eliminate the error and return to correct processing of the conductor. Quite often the problem is in minor programs, and much less often the cause is system failures.
If you still have questions on the topic “Fixing the error “Explorer has stopped working””, you can ask them in the comments
In January 2020, Microsoft plans to end support for Windows 7, but even after that, the much-loved system will continue to be in demand for some time. The Seven is praised for its acrylic design and high stability, but it is not without its drawbacks. For example, one of the most common problems in Windows 7 is the “Explorer has stopped working” error, which a user may encounter under different circumstances.
At the moment of a failure, a window appears on the screen with a description and error code, as well as a button to restart the process, but it also happens that Explorer simply “crashes” or freezes so that the user has to restart the computer with the “Reset” button. The reasons for this, albeit not critical, but very unpleasant error can be different, but most often they are associated either with incorrect operation of video codecs, or with damage or conflicts of the software components responsible for the operation of the Start menu.
Original Windows files are damaged or replaced
Sometimes, restoring the chronology of events preceding the error allows you to determine the cause of the problem. So, if Explorer “crashed” when entering a directory with multimedia content, most likely it was a problem with the codecs, but if the incident happened at the moment of calling the context menu, it is very likely that it was caused by some third-party component integrated into the menu. However, you need to start diagnosing the “Explorer has stopped working” error in Windows 7 by analyzing the integrity of the system files.
Launch the CMD console with elevated rights and run the command in it sfc /scannow. The procedure will take some time.
If the utility finds damaged files, you will be prompted to restore them the next time you boot. This approach has a drawback - SFC initiates the recovery of not only damaged files, but also files modified when customizing the interface, which is why some useful settings that are in no way related to the problem may be reset.
Problematic menu components
A conflict between software components integrated into the context menu is one of the most common reasons for the “Explorer has stopped working” message in Windows 7. How to fix the error in this case? It’s very simple - you need to deactivate all unnecessary elements in the menu. A small free utility will help you with this simple task. ShellExView from the developer NirSoft.
Once launched, the program displays many entries. Sort them by type and pay attention to the “Context Menu” entries. In order of priority, deactivate non-Microsoft items that have asterisks next to them in the extensions column and check the operation of Explorer after each such deactivation. You can disable the selected element by pressing the F7 key or the red dot on the ShellExView toolbar. By acting in this way, you can identify the source of the problem, if it lies in the operation of applications that add their own options to the Explorer menu.
Incorrect operation of third-party services and applications
If File Explorer continues to stop working suddenly, it is possible that the problem is caused by software running in the background, a service, or a driver. In this case, we identify the source by exclusion, deactivating “suspicious” secondary services. As an alternative to safe mode, we recommend using the utility. Run it through the Run window and disable all third-party services in the Services tab, and then check if the problem is resolved.
Problems with codecs
Incorrect operation of video codecs also sometimes causes the “Explorer has stopped working” error in Windows 7, as mentioned above. The following setting will help confirm this assumption. In the Control Panel, launch the “Folder Options” applet, and then in the window that opens, on the “View” tab, check the boxes as shown in the screenshot below.
If the error disappears, we can say with a high degree of confidence that the codecs are to blame. The solution is to reinstall them, preferably in full, for example, installing the latest version of the K-Lite Codec Pack Full.
The Explorer crash may be caused by a certain broken video file in the folder. It is not always possible to determine it by some external signs; in such cases, you have to act by the method of elimination.
What else to check
Other reasons for the problem were also noted. Potentially, problems with Explorer can be caused by a video driver, but such a scenario is unlikely. The same applies to cloud clients and installed cumulative updates. In rare cases, the operation of Explorer is disrupted due to system and hardware failures that lead to damage to the file system, as well as virus attacks. In general, we act according to the circumstances - we remove updates containing bugs, update drivers, check the system for viruses, and so on. If Explorer in Windows 7 does not work, restarting does not help, as well as other methods, we roll back the system to the previous one or, as a last resort, perform a complete reinstallation of it.
None of the PC users are immune from problems with this OS service. Although it occurs frequently, it can also be solved, like all other problems and problems with Windows. However, the difficulty here is that it is impossible to give an optimal solution, because There are several reasons and ways to fix them.
Let's look at everything in order.
Disable problematic programs in the Explorer context menu:
Some programs can create their own additional items here upon request from the user or automatically. Antiviruses, archivers and many similar programs we need due to a small error or incompatibility are the reason why Conductor Windows freezes at the wrong time.
To easily and quickly identify what is wrong, you can use the program ShellExView, which does not require installation on either the most common Windows 7 or its other releases.
The bottom line is that you will need to remove third-party menu items and check their functionality after restarting the computer.
You sort programs by “Context Menu” type; we don’t need those produced by MicroSoft. Now disable all other programs by clicking or pressing F7.
Actions after: error disappeared– you will need to gradually introduce the program into operation and check what happens after that, so you will soon identify the program that led to the crash. Error didn't disappear– in other types, you do the same shutdown and then detect the violation. If the error does not disappear after all the work done, then try other methods.
Start by restarting your computer. When will the download take place? BIOS, press F8, then select download to from the list safe mode . The essence of the actions remains the same - you identify why the conductor stops working. To help - the same program - ShellExView.
It is important to know! If you have identified a program that is causing the Explorer to malfunction, you do not have to remove it immediately - if possible, update to a newer version. Sometimes replacing with an older version also helps.
If you also have a problem with Explorer while working in safe mode, then the option would be to check the system files. To do this, go to the menu Start and enter in the search bar Command line , open it and drive it in sfc /scannow team. After this, a system file check begins, during which violations are corrected by the OS automatically, but you may need a disk with Windows installation components, or just an image.
There are other reasons why you might encounter the problem of Explorer crashing:
Viruses.
It is worth checking the system for their presence. Spend some time on this by running the OS with an antivirus.Video card drivers.
Oddly enough, these could also be the cause - go to your GPU's website and update your PC with the latest driver.Damaged ( "broken") file.
Conductor may stop working due to a specific folder , which most likely contains a damaged file. Actually, you open a folder - the file immediately causes an error in operation. The most common file types leading to this are videos and images. When the mode for displaying thumbnails is set, but there is no thumbnail, then there is nothing to display. To do this, in the folder settings you need to set a couple of conditions in the View tab for displaying icons, as shown in the picture:
We really hope that the information helped you and you used one of the simple solutions. Of course, you should not forget about installing updates on your Windows. Reinstalling the system will also solve the problem, but this is a last resort method.
If it’s not difficult for you, tell us by commenting whether you managed to fix the conductor’s work. Any difficulties? Subscribe - we will try to help!
Explorer is an application that allows you to use a visual interface to move from one partition of your hard drive to another to search for items. The Explorer has stopped working error occurs in rare cases and causes the application to crash.
Why did the Explorer program stop working?
Windows Explorer stops working for several reasons, mostly a separate program provokes this reaction. At the moment the guide contacts her, she is not available and acts as the root of the problem. The malfunction can be expressed in one-time failures, since the conductor is knocked out infrequently, then it is quite difficult to determine the source. In other cases, every time the application is opened, an error occurs.
Windows Explorer stops working in Windows 7 and other versions due to the following problems:
- Integrated context menu elements;
- Faulty codecs, mainly video codec;
- Elements included in the control panel;
- Rarely, but the reason lies in the video adapter;
- Sometimes the file explorer process becomes corrupted due to viruses.
Any reason is relevant and can significantly harm the conductor. Diagnose the breakdown and fix it one by one.
Explorer stopped working: context menu fix
Windows 7 Explorer stopped working, how can I fix it if the error is in the context menu? – You should return it to its basic state, that is, remove all non-essential applications, most often this will be the answer.
The easiest way to complete the task is to use the ShellExView utility. The application shows programs that have contextual display.
- In the main menu of the program, sort the parameters by “Type”;
- Find everything that is of the “Context Menu” nature;
- Disable all elements in the path that have an asterisk using RMB or F7, except Microsoft;
- Reboot and check the result.
If the expected result does not occur, disable other items, but be sure to leave the processes produced by Microsoft; all others can be disabled. We will have to use a selection method to identify and eliminate the problem.
You can also check if there is a problem with minor utilities using Safe Mode. You can go to it by pressing F8 at startup. In theory, the Windows 7 Explorer program has stopped working error should not appear, otherwise you will have to run the sfc agent.
Windows Explorer stopped working, faulty codecs
An urgent question: the Explorer program has stopped working, how can I fix it, because codecs are an invisible part of applications? Let us immediately note that most often the problem is in video codecs, thanks to them a thumbnail of the video file is formed and their absence causes a failure. In some cases, other applications also trigger the error.
To diagnose whether the problem is in the codecs or not, you should disable the display of thumbnails. You can do it like this:
- Go to the Control Panel, if this problem occurs, it should open;
- Select the Folder Options tile;
- In the “View” tab, uncheck the “Display file icons in thumbnails” option.
The type of problem will immediately become obvious; if the codecs are still faulty, then you should simply reinstall them, since there are a lot of them on the Internet.
The integrity of the conductor is broken
If the OS has been subjected to a virus attack or other damage, it may experience changes in the operation of system files. The problem is not necessarily in the conductor, although there is not much difference. You just need to run a special sfc scan.
- Press Win + R and enter cmd;
- Paste sfc /scannow into the console;
Only the administrator has rights to perform the procedure.
After checking and eliminating the error using this method, you still need to destroy the viruses; they can be easily processed using antiviruses.
Diagnostics of service health
Many applications have their own services that sometimes crash. It is necessary to disable all third-party elements one by one and then, inevitably, a problematic application will be found. To do this you need:
- Win + R and enter msconfig;
- Go to the “Services” tab;
- At the bottom, select “Do not display system services”;
- You should not disable, at least first of all, driver services; everything else can be deactivated.
When the root of the problem is determined, you should update the drivers for the application or completely stop using it.
Driver for video adapter
The cause of multiple problems, especially those related to the video component, is the video driver. It consists of complex mechanisms, is frequently updated, there are a huge number of adapters and types of drivers - all this causes the risk of failures in the application.
You just need to update the driver, to do this:
- Start and RMB on “Computer”;
- Next, select “Properties”;
- Now open "Device Manager";
- In the “Video adapters” section, select the item with a discrete card;
- Double click and go to the “Driver” tab;
- Now select "Update".
An alternative option is to use the GUI provided by the driver manufacturer, but this does not always work correctly.
By using one of the proposed approaches, it is highly likely that you will be able to eliminate the error and return to correct processing of the conductor. Quite often the problem is in minor programs, and much less often the cause is system failures. If you still have questions on the topic “Fixing the error “Explorer has stopped working””, you can ask them in the comments
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If Explorer restarts in Windows 7
Many computer users are aware of this problem when the error “Explorer has stopped working” occurs or the Explorer restarts. There are several reasons for this error to appear. The first is the incompatibility of the running program with your Windows 7 operating system. Another possible reason, which, however, can only be applied if the video is launched, is a problem with codecs.
Methods for solving the problem
If the Explorer program restarts in Windows 7, this can be fixed using several methods. There are undoubtedly more, but I will give three as an example. The first is to remove all programs on your computer system, or you can simply reinstall the system using the Windows 7 reinstallation program. The next option is to edit the Windows registry, but this can be fraught with consequences, so it is better for less experienced users to refrain from this method . And finally, the third possible plot is to download a simple ShellExView program, but it also has a minus - an English-language interface.
ShellExView program
As you already understood, we will talk about the ShellExView program, which I consider the most effective way to solve the problem with Explorer. So, this utility is absolutely free, which, you see, is important. It will not take up much space on your computer, but it has the ability to organize the permissions of various programs that are built into your Windows 7 OS. Please note that there are two versions of this application available for download: for 32 and 64-bit operating systems.
After downloading ShellExView, unpack it, run it as administrator, after which the following window should appear.
Then click on the line “Company”, disable all explorer extensions configured earlier using the F7 key. After disabling all unnecessary extensions, restart Windows 7.
If after this the Explorer termination error no longer occurs, then you are lucky, the problem has been resolved. You can now go back to ShellExView and enable any of the disabled components. Work like this for several days, if the problem does not return, go to the utility again and add a few more removed extensions. This way, by adding them little by little, you will see which of the disabled add-ons was causing File Explorer to crash.
As you can see, working with the ShellExView program is easier than reinstalling the entire system. I hope that with the help of this utility, the Explorer error will be eliminated forever.
userologia.ru
How to deal with the “Explorer has stopped working” error or restarting Explorer
If File Explorer closes when you open a folder or open the context menu, the problem is usually caused by some third-party application. Most often the culprits are third parties:
- context menu items when explorer crashes when calling it
- codecs when Explorer closes when opening a video folder
- Control Panel items when File Explorer error occurs when opening it
Method 0 - Only for ASUS laptop owners
Update your Asus WebStorage software. If it doesn't help, delete it (Win+R - appwiz.cpl). If after this the problem is not solved, read on.
Method 1 - Disabling problematic context menu items
In most cases, the easiest way to fix the problem is to use the ShellExView utility.
If disabling the context menu extensions marked with an asterisk does not solve the problem, continue disabling the remaining menu extensions, and then all other third-party (i.e., non-Microsoft) extensions.
Method 2 - Checking File Explorer in Safe Mode
If you have disabled all third-party extensions, but still cannot overcome the problem, all is not lost. You need to check if the problem occurs in Safe Mode by following these instructions. They will most likely help you identify the third-party program that has disrupted the Explorer.
Method 3 - Checking the integrity of system files
If the problem occurs in Safe Mode, the cause may be corruption of system files. Open a command prompt as an administrator and run:
Sfc /scannow
If at the end a message appears that some files could not be recovered, prepare a report (file \windows\Logs\CBS\CBS.log in the archive) and proceed to the next step.
Method 4 - Check for viruses
A virus is also a third-party program, only in disguise. Malicious programs often disrupt the normal operation of Explorer, so I recommend checking for viruses. You can do this yourself or under the guidance of forum specialists.
Method 5 - Help on the forum
If none of the previous methods helped, we will solve your problem in the forum. This requires a memory dump, which is easy to create:
- Download the ProcDump utility and unpack it into a separate folder, for example, C:\ProcDump
- Run a command prompt (cmd.exe) as administrator and run: C:\ProcDump\procdump.exe -accepteula -e explorer.exe C:\ProcDump\
- Cause a failure or just wait for it by working with the explorer.
- Upload the saved dump from the C:\ProcDump folder in an archive to a file hosting service, for example:
- Yandex.Disk
- RGhost
- DropMeFiles
Now contact this thread, post a link to the memory dump and answers to four questions:
- What result did disabling context menu items bring?
- Does the problem occur in Safe Mode?
- How did the system file check end? Attach an archive with the CBS.log file to your message if not all files have been restored.
- When and how was the last virus scan performed?
You can mark fragments of text that interest you, which will be available via a unique link in the address bar of your browser.