Unable to establish an Internet connection. Skype failed to connect

Useful tips

It would seem that a messenger designed for online communication should work in the global local area - otherwise what's the point? But Skype distinguished itself even here: establishing a stable connection in the program is not so easy - one error constantly replaces another, without even allowing anyone to say a word. But don’t despair: there is a way out of any situation one way or another, and today I will share these “Skyhacks” with you.

Why doesn't Skype connect to the network?

Surely every person of the twenty-first century is familiar with the painful anticipation: when the already insidious Internet icon will change from yellow to white, once again letting you into the wonderful world of the World Wide Web.

Yes, sitting without the Internet is bad and offensive. But it’s even more offensive when this same Internet is available, but at the same time the damned Skype still has a problem with the connection! He simply cannot find it and does not find it all day. Skype simply does not connect to either the subscriber or the server, shouting something about “Where is my Internet?”

Connection problems most often occur on Windows, and here's why. As a rule, users of this system are a little more inexperienced and communicate with the computer on a first-name basis, which cannot be said about Linux lovers. It is the first ones who may interrupt the installation and be afraid to install required file or not wanting to delve into network settings.

But fears are unnecessary. Nothing will happen to your PC from these instructions.

Before you do anything, just in case, check: is the connection really okay? Maybe you just didn't notice?

Well it's time specific problems.

Skype says no connection although the Internet is connected - solution

The situation when the messenger cannot connect to the server says that there is no connection, although everything is fine - the most common one. You have already rebooted the router and re-plugged the wire, but the connection is still not established. He persistently screams “it fails” and “it fails.” Sometimes he even blatantly turns off the Internet himself

In system administrator slang, this problem is called “can’t see the Internet.” And her solution is quite simple.

To get started, just try this:

Completely remove the program (use CCleaner or the Add or Remove Programs utility to do this). Simply deleting the folder will not help.
Download the latest version from the official website.
Disable your antivirus and firewall so they don't block anything.
If Skype does not even turn on, the connection could not be restored, instead home page there is a white field and nowhere to enter your login and password - just update your default browser and Internet Exploper along with it.

By the way, any problems with sendex or skypesender when the client “did not accept the connection” are solved in the same way. The error is usually on the Skype side.

Why doesn't Skype connect to Android?

Problems on Android are no longer so easy to solve: it’s all to blame limited access to the system. Of course, the “green robot” allows its user a lot, but the complex organization and general lack of development often leads to problems of the “I can’t connect!” type.

The solutions to all this are:

Update Skype to the latest latest version.
Update the firmware of your phone or tablet if it is out of date. Under no circumstances should you do this yourself, otherwise you could lose your device.
Clean the tablet from debris. Remove unnecessary applications, download some “cleaner” and get started. Just be careful - in the store you can easily run into an unreliable application.

Well, if at startup it gives you something like system ui, this is not an application problem at all. Skype has nothing to do with it. This is an insidious Trojan that you picked up on the Internet. It's best to remove it as quickly as possible.

Don't forget to check again to see if you have a connection. Smartphones and tablets love to lose it.

What to do when there is a bad connection on Skype

Poor connection quality is a real problem. And it’s not even that everyone wants to communicate without interference. Often such a connection occurs even when good internet. Because of this, there are problems with file transfer, “cannot connect to the download server,” “resets the connection,” problems with group calls, and so on.

It might be a matter of damaged files programs. Therefore, first try to completely reinstall the program - this will most likely help.

If everything is the same, roll back to the previous version. It is quite possible that your computer simply cannot handle this.

Login is not possible due to skype data transmission error - solution

Sometimes the program does not even allow you to log in, blocking the entry of your login and password. It gives this error when logging in, hangs for a bit and turns off. So if the error is not on startup, this section is not for you.

The solutions are:

Restart Skype and restart your computer.
Turn off Skype again.
In "Start" - "Run" enter %appdata%\skype.
Find the folder with your login.
Delete the main.iscorrupt file from there.

Carefully. In this case, you will have to say goodbye to correspondence.

Skype won't load - what to do

Errors of this kind occur during updating and downloading. Sometimes during the update there is a failure, it displays something incomprehensible and turns off after a few seconds. And how do we even understand this? Sometimes after this nothing even starts.

To get started, try this:

Reinstall everything again.
Try installing previous version Skype.
Check if your connection is stable and does not drop out.
Disable your antivirus and try again

Skype loads CPU - solution

Usually such problems occur on a Windows laptop - they will be weaker than a PC. And in all this, Skype itself is often not even to blame. Are you confident that your equipment meets the minimum system requirements? And considering that the new versions have all sorts of fashionable sparkles and cool panels?

If not, then it’s better to just roll back to the old one. Yes, you won’t have beautiful animations, but the processor won’t die in agony by overheating.

Otherwise, just reinstall the program - maybe it wrote its files in the wrong place.

But there are other options.

For example, you can delete the folder located at C:\Users\Username\AppData\Roaming\Skype. But be careful. In this case, you will no longer have your old correspondence.

Run it with low priority. Then Skype will not display a ton of intrusive advertising.

No matter how strange all this may sound, try linking your Skype login to your Microsoft account. Oh, these strange bugs that no one understands...

Install the latest, newest version of the program. To do this, you don’t even have to delete the old one, it will work even better.

Go to the Skype menu - “Tools” - “Settings” - “Advanced” - “Connection”. Uncheck the “For additional incoming connections...” option.

Go to the Skype folder using the same path. Find the folder with your login in it. There is a “chatsync” folder. Clear its contents. If the system complains about “already in use”, click on “skip”. After all these manipulations, simply reinstall the new version over the old one.

Don't be angry if the first method didn't work for you. It’s not for nothing that this section is their collection. After all, Skype is unpredictable.

Why does Skype take so long to load?

The reason for everything here is the same as before - your computer is not very suitable for the insatiable appetite of the program. Calmly roll back and live without problems.

Skype doesn't work data transfer error - solution

Finally, the last thing we will look at is the problem in which Skype does not open, constantly closing with an error when turned on.

The solutions are:

Reinstall everything again (don’t forget, you can only download the installer from the official website).
Disable your antivirus.
Check if you can log into your account from another computer. Who knows, maybe you were hacked?
Right-click on the shortcut. Select "Compatibility" there. And run it in compatibility mode for windows xp.
Check to see if your program has been infected by a virus. A fairly common and dangerous phenomenon.

conclusions

OK it's all over Now. What did you expect? Complex algorithms requiring experienced skills system administrator? No matter how it is, our portal is for beginners and we do not make such mistakes.

Video review

What to do in this case? Why can this even happen? Answering these questions is not so easy. Especially considering that the application most often fails on computers. Nevertheless, today we will learn how to deal with the problem under study. So what should you pay attention to first?

Internet connection

Skype failed to connect? What to do? The first thing you need to do is check that you have a network connection. Its absence leads to the appearance of the mentioned message.

In general, this alert indicates that Skype cannot connect to the application server. The program sends a signal, but does not reach the server. Accordingly, it is impossible to work with the application.

To check, you can open your browser and try to access any website. Did not work out? This means there is something wrong with the Internet! This was the reason for the failure.

Problems with your Skype Internet connection may be caused by:

debt to pay for network access;
failure of the provider;
accidents and technical work on transmission lines;
OS crashes.

You can try to restart the Internet and modem. As soon as network access is restored, an error like “Skype cannot establish a connection” will not appear.

Old versions

The next scenario is that the user has an outdated version of Skype. Such applications are no longer supported by developers over time.

Got the message "Skype could not connect"? What to do? Now is the time to look at the software version and update it if necessary.

To do this you will need:

Open the Skype authorization window.
Go to "Help" - "About Skype".
Look at the application version and the year the build was created.
If necessary, open skype.com and download the latest version of the application from there.
Install Skype and try to connect again.

Important: it is better to remove the old version of the software. To do this, it is recommended to open "Start" - "Control Panel" - "Add or Remove Programs" - "Uninstall...".

Firewall

But these are not all the options for the development of events. Skype does not have an Internet connection sometimes due to the built-in firewall. It appeared in Windows with the Windows 7 version. To correct the situation and log into Skype, the mentioned service will have to be disabled.

To do this you will need:

Go to "Control Panel". The corresponding item is located in the start menu on the left side of the screen.
In the "View" section, set "Category".
Select "System and Security".
Click on " Windows Firewall".
In the left menu, click on "Turn firewall on or off."
Set "Disable" everywhere.
Click on "Save/Ok".

Now you can try to launch Skype again. If the problem is the firewall, then the application will start working at full capacity. Still, a notification appears on the screen. What should I do next?

Antivirus

It is possible that the application is interfering with the operation installed antivirus. It’s not for nothing that developers recommend turning off this software when initializing programs and when starting some utilities. Maybe Skype files are recognized as malicious for one reason or another.

How exactly to disable the antivirus? It all depends on what PC security application a person has installed. Most often, it is enough to right-click on the software icon in the Windows tray and select “Exit” there.

Equipment

Sometimes it is impossible to establish a connection in Skype due to the modem/router. For example, if it fails or a settings reset occurs. Unfortunately, users forget about this point.

More precisely, the following instructions will help:

In the browser, type 192.168.0.1. The number may change. It can be clarified in the router documents.
Log in to the system. Usually the default password and login is admin.
Go to " Virtual servers".
Click on the "Add" button.
In the "Name" section write Skype, in the "Port" (final) - 4960, for example.
Click on "Save".
Open Skype.
Go to "Tools" - "Connection problems...".
Specify the port specified in the router settings in the "Use Port" window.
Click on "Save".

Resetting Skype settings

Skype failed to connect? What to do in this case? Last tip- this is resetting the application settings.

How to bring your idea to life? Have to:

Open "Start".
IN search bar type %appdata%.
Login to the mentioned folder.
Open the Skype section.
Select all documents and delete them.
Launch Skype and log in using your username.

All of the above methods turn out to be quite effective in practice. But you shouldn't dwell on them.

Extreme measures

Skype has no internet connection? Didn't all the proposed methods solve your problems? Under such circumstances, you can act differently.

How exactly? You should try:

Implement complete reinstallation programs.
Roll back the operating system to a time when Skype was working normally.
Check your computer for viruses, remove the computer infection and log into the messenger.

The most radical way is considered to be a complete reinstallation of the OS with formatting hard drive. Fortunately, this technique is rarely needed. Can't connect in Skype? From now on it is clear how to act in the event of such an error. She's not as dangerous as she seems. The main thing is to understand why the failure occurred. This is not always easy to do!

How often do users encounter this problem when trying to log into Skype program for communication: “The connection could not be established”! Especially in Lately When manufacturers disabled the ability to work with older versions of software, this problem began to bother many users.

Why can't Skype connect?

If, when you try to log in to your account In Skype, it turns out that for unknown reasons the program cannot connect to the server, the most difficult thing is to understand the reasons for this, because otherwise you will not be able to enter the program.

The global and main reason is not receiving a response from the server. This means that when you register with Skype system sends a corresponding request with information about the entered login and password to the server to receive an answer to the question: “Is there such a user and did he enter his password correctly?” If such a connection is interrupted or your device simply failed to establish a connection, a similar error appears.

Reasons why Skype does not start:

The device you are using has an older version of Skype installed.
The program is not allowed through (blocked) by an antivirus or firewall.
There was a problem with the Internet (the connection was interrupted) or with the Internet settings.
Your ISP does not allow you to use Skype.
A critical failure (error) occurred in the program.
Malfunctions in the official developer's server, where all user data is sent.
Virus programs, malfunctioning operating system.
There is no connection to the Internet.
Old data interferes with your work.

To check this version, just go to any website in your Internet browser. If this option is confirmed, call your provider.

How to fix the connection when logging into Skype?

All of these reasons can appear one at a time or act together. What to do if the connection could not be established?

Ways to establish a connection:
1. To solve the first problem with the old version of the program, you need to download the latest existing one. To do this, go to the official Skype website (skype.com) and download it for free.

2. If you are using the program from a computer and you have new antivirus, check if it is blocking your program. Disable protection for a while and try to log in again.

If blocked by a firewall - the built-in Windows Defender - disabling it will also help determine this.

To do this, go to the “Control Panel”, then – “Windows Firewall” (“Firewall”) – “Turn the firewall on or off” – “Turn off the Windows Firewall”.

3. If your browser is Internet Explorer, try resetting it. You need to do it like this:

Close all programs, files and folders.
Launch your browser.
Press the "Alt" key on your keyboard.
Select Tools from the menu bar.
Find the "Internet Options" item.
In the "Advanced" tab, click the "Reset" button.
Check the box next to "Delete" Personal settings" and press reset again.

4. If you use Skype not at home, but in an office or enterprise, be aware that IT specialists may, within the framework of company policy, limit the ability of their employees to use certain applications not related to work. This program is often among them. Here you have no right to change anything except work.

You can also check for restrictions on use (whether from the employer or your firewall) using this link: http://www.skaip.su/proverit-dostup-k-skaypu. Here you can find out whether the program can log in. Even if nothing works from that site, the problem is not closed access. If you have access to at least one of the servers, the problem does not lie in this area.

5. If you suspect that the program has crashed or a critical error has occurred, turn off the device, reboot it and try again. If it doesn't work, reinstall the messenger.

6. In case of problems with the server of the developers and owners of Skype, you can only find out by checking all the previous options for possible breakdowns. However there are some third party services, which will help to carry out such verification. Here is one of them: http://www.skaip.su/status-serverov-skayp. By going to this link, you can check the health of the servers and finally understand what the problem is and why the connection could not be established. If such information is confirmed, you will not be able to do anything until the program servers are fixed.

7. Another solution could be to delete the following files: “%appdata%\Skype\shared.lck” or “%appdata%\Skype\shared.xml”. This will help if some files are damaged (for example, configuration or database files). These objects are located in the folder with installed program. In most cases it is located in the directory with program files on drive C.

8. If time is critically short and there is no way to check each version possible errors, just use the browser program at this link: https://web.skype.com/.

9. If the problem is a virus invasion, clean everything with a good antivirus.

10. If not working correctly operating system you'll have to reinstall it.

11. There is also a possibility that the computer writes about the impossibility of logging in when your Internet router is not configured correctly or the settings are lost. Why this happened is unclear, but you can try reconfiguring it. To do this, go to any browser except Opera and enter address bar your address (it is written in the documents for the router or on the device itself).

Enter your username and password, click “login”. Next you need to find the items “ Firewall» – “Virtual servers” and click “Add” (the names of the items may be slightly different for different routers). Next you will need to enter the name - “Skype” or any other. And in the “External” port field you need to enter the number of the new port, for example, 4960. Save the entered data by clicking on the appropriate button (for example, “change”, “save” or “Ok”).

Open Skype, “Tools” menu, sub-item “Connection problems”. In the port usage field, write the port previously specified in the router settings.

IN in this case enter "4960". After saving the new settings, try to see if you can enter the program again.

12. If the problem is a build-up of old data that is preventing the program from working, you need to clear it out HDD. For this:

Go to Start.
Click “Run” or instead of both items, you can press the key combination “Win + R”.
Next, in the window that appears, enter “%appdata%\skype”.
When the computer shows the results found, delete all files from the found folder. It is usually called “Skype” and is located in the “Roaming” folder, and this folder, in turn, is in “AppData” (“Application Data”).

If you don’t want to delete all the files, you can cut out only this “shared” one.

Log out of Skype: click its icon in the tray and then “Sign Out” or “Exit”.
Make sure you get out. To do this you need to open Task Manager or Task Manager and see if there is “Skype.exe” in the processes. If the process is active, terminate it.
In the folder on drive C “Program Files”, find the “Skype” folder and create a shortcut to the “Skype.exe” file on your desktop.
Click right click on the created shortcut and select “Properties” - “Shortcut” tab.
After the text opposite the word “Shortcut” the path will be indicated in quotes. After them write “/legacylogin”.
Click "Ok" and go through this shortcut.

If you use the Linux operating system, one of its versions - OpenSUSE, Skype also often does not connect. The solution is the same as in other cases. Updating to the latest available version should help.

How to remove a program

If you still decide to try to uninstall Skype, you can do this through “Control Panel” – “Uninstall Programs”, but better - using special utilities. For example, CCleaner or Revo Uninstaller.

When using these programs, you will be absolutely sure that no residual files will not be on your computer after “farewell” to Skype. Just download one of the utilities listed above. Next, you need to install it like any other program. Next, you will need to run a scan, analysis, or direct cleaning and wait a little. Only after this can you begin installation new version Skype.

How to install a new program

Install Skype program After uninstalling the previous version, anyone can. To do this, you just need to go to the company’s official website or immediately follow this link: www.skype.com/ru/download-skype/skype-for-windows/.

This process won't take much time, and it's completely free. Everything else is simple. Find the fully downloaded file in the downloads and run it by double-clicking on it and the installation will begin. Don't forget to set the language to Russian.

The same can be done by going to “Help” in the Skype window, and then selecting “About Skype”. There you can see the versions.

In the window that opens, you need to find the year of the version of the program that you have installed. If the year is not current, the version is out of date.

Unfortunately, it is not always workable on specific device is the latest version. Therefore, if unsuccessful, download another one. According to user reviews, the successful one on the Internet today is “7.14.0.106”.

How to clean from viruses

Any working antivirus program can usually clean your device of viruses. Of the latest recommended free utilities highlight Dr.WebCureit.

After downloading from the official free resource, run the installer (click executable file"...exe") double click and start working after the process is completed. When opening new program Click the “Start Scan” button.

To get rid of the problem with access to a well-known messenger, you will have to check the possibility of problems one by one, since it will not be possible to say for sure right away what exactly the problem is.

It happens like this: you try to go to the site, it loads and loads, and then suddenly a message: “ Failed to connect to the site". If this is an unfamiliar resource to which you provided a link search results, then it doesn’t matter, since there will probably be an alternative. However, what if it is an important site, e.g. Post service, social network or favorite news aggregator? Or what if suddenly you can’t connect to sites?

In such cases, it is necessary to try to take some action, since in some cases it will not disappear on its own.

When you can’t connect to a specific resource, but everything else loads normally, then there is a 99% chance that the problem is on the server side. Perhaps the site was turned off for scheduled maintenance, some problems arose in the server room, or the resource is completely under a DDoS attack.

If the requested site is quite popular, then information about its unavailability is probably already spreading throughout the world. social networks. To find out about this, you can go, for example, to Twitter and in the search write the name of the resource there, and then press “Enter”. If someone else wrote about the unavailability, then you will have to accept it, since nothing can be done until the site administrators return it to working condition.

Sites open in one browser, but the connection cannot be established in another.

If the browser does not load any pages at all, but everything works fine in another web browser, then the problem is in the corresponding application. There are several solutions here.

Method 1: You will need to open your browser settings and find the option to clear personal data. In almost all browsers, this can be done using keyboard shortcuts. For example, in the Chrome browser and browsers built on its engine (Opera, Ya Browser, etc.), this is done by simultaneously pressing “CTRL+SHIFT+DEL”.

In the window that appears, you need to activate all the checkboxes, and select “All time” from the drop-down menu;
After this, you will need to click on “Clear history;
Then all that remains is to restart the browser and check its functionality.

Method 2: If the appropriate steps do not help establish an Internet connection to the site, you will need to reinstall the application. Old version you don’t need to delete it, you just need to download a new one. For this:

Launch your working browser;
Open search engine and enter only the name of the browser;
The first result will be a link to download the application;
Download and install the program;
Once the process is complete, open the application and check its functionality.

Know: Sometimes the browser may be blocked by a third-party firewall. Go to your antivirus and look at the permissions for the relevant programs. If she is prohibited from accessing the network, then provide the appropriate permission.

No internet connection

If the pages do not open in any browser, then most likely the problem is with the connection. First, try reconnecting, and if that doesn’t help, then reboot the router.

This may solve the problem, but if not, then the problem is probably on the ISP side and you need to call technical support your telecom operator.

In contact with

Skype failed to connect

Problems with connection in Skype are usually associated with outdated software or equipment, non-conformity technical requirements Skype, viruses or bad Internet.

Skype can't connect

If you can’t log into Skype and it says “failed to connect”, most likely you have outdated version programs. Install a new one using official center downloads:

This is the surest way to solve the connection problem, however, it does not work in all cases.

Sometimes the connection error may be due to firewall ban use the application and it, of course, does not see the network and cannot establish a connection. In this case, check to see if Skype is on the list of prohibited programs and remove the ban if necessary.

If you access the Internet via proxy server, and Skype cannot automatically detect its settings, this may also be the reason why it cannot connect. In this case, go to "Settings" through "Tools" main horizontal menu, further in "Advanced settings" And "Compound", and provide the information you know:

If the data is known only to your admin, and he does not want to share it, alas, you will most likely continue to write “check your connection” until you can change the way you access the Internet.

If you've tried all the recommendations above and still don't know why you can't connect on Skype, try checking what you're typing to see if you're entering it incorrectly: this non-obvious solution might work!

Sometimes Skype does not connect and does not see the Internet due to viruses– check your device for viruses.

By the way, connection errors may be accompanied by both the message “could not connect to Skype” (or “cannot connect to Skype” if you have a non-Russian version) and the notification “Unfortunately, we could not connect to Skype.” True, in the latter case this may be due to the quality of communication.

Why is Skype offline?

Why is the call dropped? Sometimes in Skype status"writes" "Offline"- in this case you need to update or reinstall Internet Explorer. It just so happens that even if you don't use this browser, on devices running on Windows, Explorer is preinstalled program and affects the operation of some applications run by Microsoft. Therefore, you should just update it to the latest version.

Internet connection problems

Why is the connection interrupted or lost? As a rule, Skype's Internet connection settings are loaded automatically and match the network settings of your device. How to set up a connection if you access the network through a proxy server? Proxy servers are detected automatically by default, but you can manually enter the required ones host And port(and data required for authorization if this is a proxy requirement):

If there is no connection or problems with it on your device, the program will also malfunction: you will be faced with the fact that constantly connection breaks, the call is interrupted or dropped, there are no beeps or there are none, and so on.

In this case, the questions “why the connection breaks” or “why does Skype keep disconnecting” should be addressed not to the program, but to your equipment, telecom or Internet service provider: They are the ones who are responsible for why the Internet connection is poor. However, if you haven’t found a way to improve the connection on your computer or how to connect your phone to the Internet, Skype offers its own solution:

Since you can only establish a connection in this way from your Skype account, you can only use it if you have a positive balance. Therefore, this is not a solution for everyone.