Can't add fingerprint to iPhone. Touch ID stopped working - how I solved this problem

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Developers Apple With iPhone release 5s implemented new feature Touch Id is a device that reads fingerprints. With its help, users of Apple gadgets can easily make purchases in App Store, unlock your phone, etc. Very often on forums you can find topics about a failed Touch Id.

In this article we will try to figure out why Touch ID does not work on iPhone 5s/6/6s and how to fix it?

To begin with, it should be noted that if the device began to fail after a recent update, you will most likely have to do a system rollback and return to previous version iOS.

If this method It didn’t help you, you should resort to the options below for fixing Touch ID.

Touch ID stopped working on iPhone 6/6s/5/5s

Mechanical touch repair Id is a last resort

What to do if Touch Id does not respond to any actions? IN in this case, if Touch ID fails as a result of a software failure, hard reboot systems should help. To do this, press Home key and Power and hold until the device reboots.

If this problem was software in nature, a reboot will solve the problem. If the phone received physical impact– you will have to contact a service center, where a qualified technician can diagnose and, if necessary, fix the problem.

Touch ID doesn't work on iPhone 6 - repair it yourself

If minor malfunctions occur periodically Touch devices Id - Apple developers advise reconfiguring, in other words, making a new fingerprint and getting rid of the old fingerprint.

It is recommended to do this periodically so that the fingerprint data in the device is fresh, because Human skin on the hands is constantly exposed to various factors, and therefore the print may change slightly.

In order to make a new fingerprint, you need to go to “Settings”, then select “Touch Id and password”. Remove old prints. After that, click “Add fingerprint” and execute necessary actions in accordance with the instructions.

Touch ID stopped working in the App Store on iPhone 5s/6/6s/5

Basically, the cause of this problem is also slightly modified fingerprints, as a result of which the system cannot recognize them, but sometimes there are cases when the problem lies in incorrectly installed software.

There are also complaints on the forums about a glitch when the App Store does not see Touch Id. How to fix this?

Go to the gadget Settings and look for “Touch Id and password”;
We find the section “ Using Touch Id" and disable "App Store, iTunes Store»;
Reboot the iOS device;
We return to the Touch Id settings and enable “App Store, iTunes Store”.

After these steps there should be no problem.

Problems with iPhone 6. Touch ID does not work in winter, in cold weather

There are many complaints about the poor performance of Touch Id during the cold season. It is very simple to explain the reason for this problem - as a result of the cold, our fingerprint is slightly modified, which is why the system cannot recognize it.

It will help you solve this problem frequent updates imprint or creating a “cold” imprint. Scan your fingerprint while out in the cold. However, it is believed that these methods help only partly, however, if there is an urgent need for this function in the cold, it is worth a try.

Touch Id does not work on iPhone 6/6s/5s/5 due to exposure to water and dirt

Of course, such protection was to the taste of users who immediately began to use all the benefits of “Apple products”. However, after some time on the site official technical support Apple has started receiving numerous complaints about the Touch ID setup being unable to complete. This useful solution turned out to be completely ineffective? Or can the problem be solved? Let's take a closer look in the article.

Causes

There are many factors that can affect the performance of a smartphone. Some people attribute the failure to complete Touch ID setup to updated design standard applications, new Siri features, changing the CarPlay interface and much more. However, the reasons may be much more trivial than it seems at first glance.

Most often, problems with the scanner appear at subzero temperatures. In this case, the Touch ID setup cannot be carried out due to the fact that the touchscreen is simply frozen and cannot recognize the user. In addition, in cold weather it also changes on a person’s fingers. Of course, this cannot be seen with the naked eye, but for sensitive equipment this is a huge problem. Therefore, if you were unable to complete the Touch ID setup, return to a warm place and try to repeat the procedure again when the device and your hands are warm.

The second common reason is dirt and moisture. If you try to set up the scanner in the rain or in cloudy weather, when high humidity prevails outside, then most likely nothing will work. The same goes for dirty hands. Again, your fingers may look clean on the outside, but this will not be enough for the scanner.

Of course, there are more serious reasons why Touch ID setup couldn't be completed. Quite often the problem occurs due to incorrect setting or a short program crash. The reason may also lie in the hardware.

Correct setting

In order for Touch ID to work fully, you need to configure it. To do this correctly, you need to follow these steps:

Make sure the Home button is clean and free of moisture. Hands must be dry.
Go to your phone settings and select “Touch ID password”. Enter the code combination.
Click “Add fingerprint” and calmly touch the Home button without pressing it too hard.
Hold your finger still until the device begins to vibrate.
Repeat the procedure. The finger must be lifted several times and pressed against the button again. It is recommended to change its position slightly.
A new menu will appear on the screen where you will be asked to adjust the fingerprint capture. To do this, you need to take the phone in your hand the most in a convenient way and place your fingertip on the Home button. This procedure is also repeated several times.

If you still can't complete the Touch ID setup, you can try using another finger. Or use another method.

Restoring Touch ID

To roll back previous changes and set new parameters, you must complete the following steps:

Go to the main menu and select “Touch ID password” again.
Enter the access code and delete old biometric data.
Repeat the procedure for adding a “cast”.

If after this you still cannot complete the Touch ID setup on your iPhone, you can try restoring the system via backup which was previously done in cloud storage or on PC. To do this, you need to connect your device to your computer and go to iTunes. Next, you just need to click the “Restore” button and select the desired backup date. After recovery, you must re-enter your biometric data as described earlier.

If the problem is hardware

If it didn't happen software glitch and you cannot complete the Touch ID setup, the reason may lie in the device itself. The Home button cable may have come loose. To solve this problem, you need to carefully disassemble the phone. Then you need to disconnect the cable from the button, check if there is any damage on it, and re-insert it. In some situations, this helps fix the error.

However, such experiments should not be carried out without proper experience. If the user is confident in his abilities, then before performing such operations it is necessary to save all data from the smartphone.

If Touch ID stops working in the App Store

Very often, users notice a problem with the scanner only when logging into the official Apple store. However, if the fingerprint is not removed in the App Store, this may also indicate a problem with the device.

In this case, you must perform the following steps:

Go to settings and go to “Touch ID password”.
Enter the code and find the “Usage” section.
Disable the App Store and iTunes Store in it.
Reboot the device.
Go to the settings again and repeat the procedure, only this time the stores must, on the contrary, be activated.

This usually helps get rid of bugs.

Technical support

If none of the above helped, do not despair. Experienced specialists Apple support can help you figure out why you can't complete Touch ID setup. To do this, you need to go to the company’s official website and create the appropriate ticket. Or you can search in already questions asked. Most likely the website has a large number of discussion threads with similar problems. If the consultants suggest doing everything that has already been stated, then all that remains is to go to the service center and try to diagnose the device. Before doing this, you should copy all the data from the phone again.

Touch ID is a useful and convenient identifier not only in iPhone but also in others Apple devices. Very often we hear from owners that touch id doesn't work on iPhone or iPad. In this article, we will figure out why the fingerprint sensor does not work or shows a notification that a failure has occurred.

Touch ID doesn't work - what to do

If Touch ID does not work or simply crashes frequently, we recommend that you reset the fingerprints in the device. By the way, delays in Touch ID operation may appear after updating iOS.

Before updating your fingerprints, thoroughly dry the surface of the scanner on your iPhone or iPad, and even better, wash your hands and also dry them thoroughly so that they are not wet, greasy, and so on.

Go to "Settings".
Enter your password code.
Delete previously entered fingerprints (swipe from right to left).
Add fingerprints again.

Optimization operating system does not stop, Apple engineers are improving and adding new features and in this regard, some data, for example, the same fingerprints in the touch ID need to be updated.

Why Touch ID stopped working in the App Store

Often in the store Apps Store, Touch ID may also stop working. As a rule, such a problem is also associated with software and is a common malfunction.

If Touch ID in the App Store stops working, follow these steps:

Go to "Settings".
Go to the “Touch ID and Passcode” tab.
In the "Use Touch ID" features section, turn off the "iTunes Store and App Store" slider.
Exit Settings and restart your device.
Then go again to “Settings” and then to the required tab “Touch ID and passcode”.
Switch the “iTunes Store and App Store” slider to active mode.

After completing the steps above, the Touch ID glitch in the App Store should be resolved.

Touch ID stopped working altogether

If the above instructions did not help you, then you need to - hard reset. If the problem was of a software nature, then this method will help restore Touch ID functionality. Of course, the possibility that the sensor has simply failed cannot be ruled out; in such a case, we recommend contacting a service center for help in troubleshooting the problem.

Touch ID stopped working in winter - what to do

According to statistics and reviews, it is already known that the fingerprint scanner on the iPhone/iPad works worse in winter at low temperatures. This is explained by the fact that the papillary pattern changes slightly due to the cold. This change is difficult to notice with the naked eye, but touch sensor ID notices this change and stops recognizing the fingerprint.

How to fix it: if you often have to be in the cold, we recommend adding the same fingerprint but this time “winter”. Accordingly, you must do this in low temperature conditions so that the Touch ID sensor remembers the modified fingerprint in cold conditions.

Why fingerprint sensors don't always work well

There are situations when your fingers are not completely clean and not completely dry, so dirt and moisture can prevent the fingerprint from being read. Here are recommendations only for the hygiene of your hands - use the Touch ID scanner with dry and clean hands.

Have you ever experienced problems with the fingerprint scanner on your iPhone or iPad? Share your experience in eliminating Touch ID glitches in the comments.

If you encounter a problem that prevents Touch ID from working on your iPhone, this can lead to serious consequences, even to the point where the smartphone will no longer turn on. After all, the Touch ID function is responsible for the ability to unlock the device using a fingerprint scan. It is designed to protect the iPhone from unauthorized access, but as a result of a breakdown, the smartphone may stop responding to your finger touches or recognize your fingerprint.

To fix the problem, you can enter the password yourself and reconfigure the Touch ID scanner on your iPhone. If this doesn't help, your smartphone will likely need professional repair.

What problems can occur in the iPhone scanner?

For the first time, the Touch ID fingerprint scanner began to be built into the iPhone 5S. Since then, the technology that allows you to unlock your device using your fingerprint has been greatly improved. However, incorrect operation of the Touch ID fingerprint scanner can still be manifested by several “symptoms” at once:

The fingerprint scanner does not recognize your finger
Fingerprint sensor settings have been reset
Touch ID doesn't work at all
It is impossible to use applications that support the Touch ID function

Causes incorrect operation recognition sensor iPhone fingerprint can be varied - from touching the sensor with wet hands to breaking the button cable, other mechanical damage and system failures in the iPhone.

What are the main causes of such problems?

If you bought a new original iPhone, but the Touch ID button does not work, there may be several reasons for this. Most often, smartphone owners encounter the following problems:

Fingerprint recognition fails due to pressing the button with wet fingers
the appearance of cuts, abrasions and other marks affecting the fingerprint
Touch ID system settings failure
iPhone cable button failure
others mechanical damage smartphone, due to which it is impossible to enter the password
iPhone system crash

All this can lead to the fact that the fingerprint recognition button does not work, the phone cannot be unlocked, it stops turning on, etc.

In addition, if Touch ID does not function on a newly purchased iPhone 5S or a smartphone of a different model, this may indicate that you were sold a refurbished gadget at a reduced price. It is certainly possible to use such a device, but without professional repair restore fingerprint sensor Touch function ID will fail.

What problems can you deal with on your own?

If you encounter that the recognition system fingerprint Touch ID stopped turning on, it is impossible to unlock the device, etc., you can try to find a solution to the problem yourself. Try restarting your smartphone by pressing the power button and the Home button. If this doesn't help, recalibrate Touch ID:

go to the menu “Settings – Touch – Password”
enter a password that will unlock your Apple device
reset existing fingerprints in your phone memory
rescan your fingerprint to replace them
save the settings and check if the sensor is now working

If entering the password and calibration did not help, try flashing your smartphone through iTunes to return the device that was not working to factory settings. This may be a solution to the problem and will help you avoid re-enter password, replacement of Touch ID buttons and cable, as well as other major repairs.

What to do if the measures taken did not help

If you have repeatedly entered the password, rebooted the device with the “Home” button, calibrated the Touch ID sensor, but your smartphone is still not functioning properly, Touch ID on the iPhone does not work, the device has stopped turning on at all, you cannot do without professional repairs. You can contact any service center or entrust the device to a private YouDo professional, who has a number of advantages:

no queues or waiting for button replacement
Availability original spare parts for replacement
reduced cost of services due to the absence of intermediaries
convenient ways to order and pay for services

Yudu performers work around the clock. They will quickly and inexpensively produce the necessary

Users who have encountered a touch id malfunction know how annoying it is. But few understand why this happened and what to do next.

If touch id stops working on iPhone 6, 6s, then you need to immediately figure out the problem. Remember what happened in last days with a gadget.

The main causes of malfunction can be the following factors:

system update;
settings failure;
sudden temperature change;
dirt or moisture on the surface of the scanner.

Important: if suddenly If 3D touch stops working on iPhone 6, 6s, then immediately contact a specialist. This breakdown requires surgical intervention.

Problems and their independent solutions

It is possible to eliminate minor problems that do not require special knowledge. Ways to solve them:

Scanner failure after updating occurs in rare cases. This is explained by the release of an unoptimized upgrade, which affects work touch id. To solve the problem, you need to roll back the system to a previous working version.
Settings failure may be due to prolonged use of the same fingerprint. Do not forget that the finger changes its pattern and after a month it is recommended to give the iPhone a new trace. Reconfigure and the scanner will work.
It is not surprising if the fingerprint on the iPhone 6, 6s does not work well in the cold. And again it's a matter of changing the finger pattern. To avoid this situation, you can add additional function in the device settings.
Dirt and moisture block scanning. To restore the scanner, simply wipe it with a dry cloth.

Tip: Wash your hands before scanning. This will protect the device from foreign bodies getting inside and protect it from possible malfunctions.

When to contact specialists

If none of the points above helped solve the problem, then contact a professional. Order Touch Id iPhone 6, 6s repair in St. Petersburg in our service center by phone. Masters will provide the following services:

They will disassemble the device using a special set of screwdrivers and other tools.
They will conduct a full diagnosis, carefully examining all contacts under a microscope.
The cause of the breakdown will be determined.
They will name a list of new parts to be replaced and announce the final cost of repairs.
They will replace faulty spare parts and reassemble the device in reverse order.
Check the functionality of the iPhone.
A warranty card will be issued.

If you are not confident in your abilities, then bring the gadget to specialists. They will return the device to functionality in just a few hours.