Incoming calls do not work on a Samsung smartphone. The phone does not accept incoming calls and does not ring: What should I do? Faulty or damaged SIM card: how to determine

Useful tips

SIM card, number, tariff
- How to unblock a number?
  - If you run out of money in your account and the number is blocked, top up your balance. The number is activated after the debt is repaid.
  - If you have not used a number for more than 90 days, it may be blocked. To restore your number, take your passport to a MegaFon salon. If the number has not been transferred to another subscriber during this time, you will receive new SIM card with the same number.
    Find out if you can restore your number by sending a free SMS from your current MegaFon SIM to. In the message, indicate the number you want to restore and the owner's full name.
  - If the number is blocked after losing your SIM card, you can get a free new SIM card with the same number by going to a MegaFon salon with your passport.
  - If you have set a block, the number will be unblocked automatically on the day you selected for the block to end.
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- How to get a new SIM card while keeping your phone number?
  Apply with your passport to any MegaFon salon in Home region, on whose territory the agreement was concluded. You can get a new SIM card for free and continue to use your number. The tariff and all terms of service remain the same, conclude new agreement there is no need to provide communication services.
  
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- How do I keep my number?
  The number remains yours as long as the balance is positive. If you do not use the number and do not activate the blocking service, then at least once every 90 days you need to use communication services: outgoing calls, incoming calls, sending SMS, sending and receiving MMS, accessing the Internet. If you do not use communication services for more than 90 calendar days in a row on call tariffs and longer than 180 calendar days in a row on Internet tariffs, the subscription fee for maintaining the number begins to be charged daily.
  
  The amount of the subscription fee for maintaining the number, the conditions for its debiting and the period at the end of which the contract for the provision of communication services will be terminated and the number can be transferred to another subscriber is indicated in the description of your tariff. You can find it in the Tariffs or Tariffs Archive section.
  
  If you do not use communication services for more than 90 days with zero or negative balance Personal account, the contract is considered terminated on your initiative. If the number has not been transferred to another person, it can be restored by filling out an application at the MegaFon salon.
  
  If you plan to not use mobile communications for a long time (more than 90 days), block your number.
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- - Use the service Telephone codes of mobile operators. Enter the person you are interested in mobile number in the search bar and click the “Check” button. The carrier and region will appear below the search bar.
  - Type the command * 629 # . Then enter the mobile number you want to verify in any format. Operator and region information will appear on the screen.
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- How to renew the contract or change the number?
  You can choose a number when concluding a contract for the provision of communication services or replace your valid number phone.
  
  Choose a beautiful, easy-to-remember number in an online store or in a MegaFon showroom.
  
  The cost of the room depends on the room class: simple, bronze, silver, gold, platinum, and the type of numbering: federal or city. More details about the cost of the room in the description of the service Select a room.
  
  The service operates in two modes:
  - one-way: the caller will hear the message “The subscriber’s device is turned off or is out of network coverage”;
  - two-way mode: the caller will receive an SMS with your new number.
  In any mode, you will receive an SMS with the number of the person who called your previous number.
  
  The service does not work if the balance on the old number is negative or zero, or if the old SIM card is blocked.
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Services, options
Mobile Internet
- What to do if the mobile Internet does not work or the speed has decreased?
  1. Check your balance and top it up if necessary. To check your balance, type the command * 100 # or go to your Personal Account. The Internet only works with a positive balance. If you have recently topped up your account, wait a few minutes for the internet to work again.
  2. Check the balance of your Internet package. Open the MegaFon application or go to your Personal Account Balances for service packages. If the included Internet capacity has run out, connect one of the options to extend the Internet.
  3. Check if you have the Mobile Internet service connected. To do this, go to your Personal Account and in the “Services” section, select Services and options or dial a free command on your smartphone / tablet * 105 # and select the desired item from the menu on the device screen.
  4. Make sure you have Data Transfer mode enabled. You can check this in the settings of your smartphone or tablet in the “Data transfer”, “Data connection” or “Mobile network” section (the name may differ in different devices).
  5. Reboot your device (turn it off and on).
  6. Turn off Wi-Fi on your smartphone/tablet (when using a router from MegaFon, Wi-Fi should remain on).
  7. Move the SIM card to another device. If on another device Mobile Internet also does not work, contact the nearest MegaFon store with your identification document to replace the SIM card. When replacing a SIM card, the phone number will not change; the service is provided free of charge.
    To find out the address of the nearest salon, open the MegaFon application.
  8. When using the Internet via a modem/router: Reinstall the MegaFon Internet application, try connecting the modem/router to another USB port on the computer, update the software of your modem/router. Latest versions software You can download it for free from the MegaFon online store. Find your modem or router in the directory and go to the "Files" tab.
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- What is 4G+, how to start using it and how does the transition from a 2G/3G network to 4G+ happen?
  4G+ (or LTE) is mobile Internet with a speed not inferior to regular wired internet. Browser pages, files, music, videos, games and applications load in seconds.
  
  To start using 4G+ you need a smartphone and SIM card that support this technology.
  
  Type the command * 507 # to see if your SIM card supports 4G+. If not, you can change it for free at any MegaFon store using USIM.
  
  After you insert the new USIM into your smartphone, select the LTE network type in the settings.
  
  And if you have a smartphone with support for two SIM cards, then USIM must be installed in the 1st slot.
  
  When you connect to the network, the device automatically selects the best network in terms of signal quality. To provide maximum speed connections suitable network with more confident welcome. There is no need to manually switch the mode or perform any other actions. The device changes networks automatically, without interrupting the connection.
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Personal Area
- How to log into your Personal Account, get or change your password?
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- How to top up your account?
  Choose any convenient way:
  1. Top up your account from a bank card or e-wallet in the Payment section.
  2. On home page In your personal account, you can top up your account, as well as the account of another Megafon subscriber, with a bank card.
  3. Set up Autopayment yourself in your Personal Account on the website or contact a specialist at a MegaFon salon for help. With this service, the balance will be replenished automatically from your bank card.
  4. If you can’t pay right now, use the Promised Payment service.
  5. Another MegaFon subscriber can transfer money to you from their account using the Mobile Transfer service. To send a request to another subscriber, use free service Pay for me.
  6. If you are a client of Sberbank and your bank card linked to a phone number, enter the required amount in an SMS and send it to the number or use the Sberbank-Online application.
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- How to stay in touch with a negative or zero balance?
- Mobile subscriptions
  - How to unsubscribe?
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  - Can I listen to a recording of my telephone conversation?
    MegaFon does not record subscriber calls.
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  - How to set up call forwarding?
    You can set up or cancel call forwarding in the phone menu or in your Personal Account. For conditions and cost of setting up forwarding, see the service page.
    
    If set forwarding does not work, check whether there are any restrictions on your number and whether the number is correct.
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  - What is VoLTE technology and what is needed to use it?
    To use VoLTE calls, you need a device and SIM card that support this technology.
    To check if your SIM card is suitable for the 4G+ network, enter the command * 507 # . If it doesn’t fit, replace it for free with a USIM card at any MegaFon store.
    
    List of devices that support VoLTE:
    - iPhone 6/6 Plus, iPhone SE, iPhone 6s/6s Plus, iPhone 7/7 Plus, iPhone 8/8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max and later;
    - Honor 10, Honor 10 lite, Huawei P20, Huawei P20 pro, Huawei P20 lite, Huawei Nova 3, Huawei Nova 3i, Honor Play, Honor 7X, Huawei P10 lite, Huawei Nova 2 plus, Huawei Nova 2, Huawei Nova 2i, Honor 8 lite, Huawei P-smart, Huawei P-smart 2018, Huawe Mate 20 lite, Huawei Mate 20, Huawei Mate 20 pro, Honor view 20, Honor 8C;
    - LG K10 2017, LG Stylus 3, LG X Power 2, LG G6, LG Q6α, LG Venture, LG G7, LG G7 Fit, LG Q7, LG Q7+, LG Q Stylus+, LG K9, LG V30, LG K11, LG K11+ ;
    - Nokia 3, Nokia 8, Nokia 5.1;
    - Samsung Galaxy Note 8, Galaxy Note 9, Galaxy J7 Neo, Galaxy A3, Galaxy A5, Galaxy A6 | A6+, Galaxy A7, Galaxy A8 | A8+, Galaxy J2 2018, Galaxy J3, Galaxy J5 | J5 Prime | J5 2016, Galaxy J7 | J7 2016 | J7 2017 Neo, Galaxy S7 | S7 edge, Galaxy S8 | S8+, Galaxy S9 | S9+, Galaxy J6 | J6+ 2018, Galaxy J4 | J4+ 2018, Galaxy J8 2018, Galaxy J2 | J2 Core | J2 Prime, Galaxy A9 2018;
    - Sony Xperia X, Xperia X Performance, Xperia XZ, Xperia X Compact, Xperia XZs, Xperia XZ Premium, Xperia XZ1, Xperia XZ1 Compact, Xperia XA1, Xperia XA1 Ultra, Xperia XA1 Plus, Xperia XA2, Xperia XA2 Ultra, Xperia L2, Xperia XZ2, Xperia XZ2 Compact, Xperia XZ2 Premium, Xperia XA2 Plus, Xperia X dual, Xperia X Performance dual, Xperia XZ dual, Xperia XZ3;
    - Vertex Saturn, Vertex Impress Blade, Vertex Impress New;
    - Alcatel 1 (5033D), Alcatel 3L (5034D), Alcatel 1X (5059D), Alcatel 5052D, Alcatel 5099D, Blackberry Key 2.
    If not on the list the desired model, then check with the manufacturer to see if your phone supports VoLTE technology. The list is constantly updated.
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  - How to set up VoLTE?
    Select required settings for your smartphone:
    - iPhone: Settings → cellular→ Data settings → Enable LTE → Voice and data.
    - Huawei: Settings → Wireless network→ Mobile network → VoLTE calls.
    - LG Stylus 3, LG X Power 2, LG K10 2017, LG G6, LG Q6α, LG Venture: Settings → Networks → Advanced → Mobile networks→ VoLTE or long press on the VoLTE icon in the notifications menu.
    - NOKIA: Settings → More → Mobile networks → 4G LTE mode (enabled by default).
    - Samsung Galaxy: VoLTE is automatically enabled in the new firmware.
      If not: Settings → Connections → Mobile networks → VoLTE calls.
    - Sony Xperia: VoLTE is automatically enabled in the new firmware.
      If not: Settings → More → Mobile network → Enable VoLTE or Notification panel → Quick Options→ Enable VoLTE.
    - Vertex Saturn: Settings → More → Mobile networks → 4G LTE mode.
    - Alcatel: Settings → More → Mobile networks → VoLTE.
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  - Why doesn't the network pick up?
    1. Unstable network signal.
      You are outside the city, in areas with dense buildings - in an area of uncertain signal reception. If communication problems occur regularly, please send us a message via the Write to us form or contact the Support Service through your Personal Account. In the message, indicate the address where communication problems occur and describe the problem in detail. On an Android device, using the My Network application, you can automatically send information about call quality and coverage problems to MegaFon.
    2. There is not enough money in your account.
      Top up your account in any convenient way.
    3. Incorrect connection to the network.
      Go to your phone settings and select the MegaFon network manually. Reboot your phone. If your device allows you to select the network standard (4G / 3G / 2G), try switching to another standard.
    4. The phone or SIM card is faulty.
      Insert the SIM card into another device and check if it will connect to the network. If the SIM card in the other phone also does not register with the network, replace the SIM card.
    5. You are outside the Home Region or in the coverage area of an operator with which MegaFon does not work.
      Go to your device's settings and try manually selecting a different network.
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- Emergency help
  - How to call emergency services?
    Single number call emergency services:
    
    1 - Fire Department;
    
    2 - police;
    
    3 - emergency;
    
    4 — emergency gas network service.
    
    Emergency numbers:
    
    Emergency - ;
    
    Calls to emergency numbers are free. You can call if there is no money in your account, and even from a phone without a SIM card.
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  - What to do if your phone is lost or stolen?
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  - How to protect yourself from scammers?
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  - How are emergency communications services provided?
- Roaming
  - How to use communication services when traveling around Russia and the world?
    When traveling around our country, no additional actions is not required to use communication services. The only condition is that you must have a positive balance.
    
    When you go to other countries, as well as to the Republic of Crimea and Sevastopol, where there is no MegaFon network, you need to make sure that you have the Roaming service activated. It is needed so that you can use communication services in the networks of other operators.
    - 8 800 550-05-00 +7 926 111-05-00 from anywhere in the world;
    - Personal account or MegaFon application;
    - go to the MegaFon salon with your passport.
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  - How to connect and disconnect services in roaming and spend less?
    The easiest and most convenient way is mobile app"MegaFon" or Personal Account. You can check your balance, connect or disconnect services and options, order detailed expenses and ask questions to support in the chat.
    
    When roaming, you do not need to change your mobile Internet settings.
    
    Note!
    
    Some phones may limit data usage while roaming. Go to settings and check if mobile Internet is enabled in roaming.
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If the phone does not receive calls, the reason may lie in a failure in the network settings or the device as a whole. Let's figure out how to solve it this problem.

Method number 1. Selecting the Correct Network Settings

In some cases, choosing the right signal source helps. It is not known for what reasons failures in such settings occur, but they do occur and need to be addressed.

Due to such failures, situations arise when the phone does not accept incoming calls and/or does not ring itself. That is, the call is dropped or other problems occur.

Here's what you need to do:

Go to settings and open the “Mobile networks” menu there.
Select “Network Operators”.

First, click the “Search for Networks” button. All available ones will appear below. Choose the one you need. You can recognize it by its name.

Attention! If you have two SIM cards, go to the tab of the one that is associated with the problem in question.

If you use 3G, be sure to select the appropriate mode in the “Mobile networks” menu for the SIM card with which the problem is associated. This is done by clicking on the “Mode” item SIM networks"and choice the desired option from the list that appears.

Clue: 3G is WCDMA. It will be called that way in the menu.

Problem not solved? Try rebooting your phone. If nothing has changed then, you will have to do a reset.

Method number 2. Reset

Important! Before you perform any type of reset, be sure to copy all important data to a flash drive or transfer it to the cloud. In some species they will be removed.

In more detail, you will need to use three types of reset - for network parameters (most likely, the problem is in them), smartphone settings and data.

To do this, follow these steps:

Open settings and go to the “Backup and reset” section.
There, at the very bottom, you will see the three reset options discussed above. First, perform “Reset network settings” (click on this item and confirm the action). Reboot your device.
If nothing has changed, use "Reset settings" and "Reset data". Be sure to reboot after each one.

If after this the smartphone does not receive calls, but rings or vice versa, that is, the problem still occurs, you will have to perform hard reset, that is, a complete reset of the device.

Method No. 3. Full device reset

This method differs in that it resets not just settings or data, but the entire operating system. The phone is reset to factory state. After such a procedure, the OS will be completely clean and, of course, there can be no failures in it.

Before performing a hard reset, be sure to ensure that all important information has been copied to a safe place and can be restored at any time.

The procedure itself full reset described in detail (method 5). It is important to take this procedure extremely responsibly and carry out everything as described in the article. If you do something wrong, the device can be turned into a brick. Therefore, if possible, it is better to take it for repair or have it reset by professionals.

Often Android users are faced with the problem of blocking incoming calls. The phone does not display information about the incoming call, but your interlocutor receives automatic message about the subscriber's unavailability on the network. Of course, Android does not accept incoming calls and deprives the phone of it main function– opportunities to connect two interlocutors. This problem may occur due to a malfunction of the smartphone software, breakdown GPS module or if there is a problem with the settings. Let's try to solve the problem when Android does not accept incoming calls.

Airplane mode.
When setting up your phone, you may accidentally turn on airplane mode. Choice this profile characterized by the fact that everything active networks will be unavailable, but the phone will work. You will not be able to call, send SMS or use the Internet; incoming calls will also be blocked. Offline mode Widely used during flights, as well as to preserve battery charge. To turn off this mode you need to perform a few simple operations: hold down the power button of the smartphone, turn off Flightmode.
The SIM card is faulty and the Android is not accepting incoming calls.
There are times when the SIM card barely touches the phone contacts. This may be caused by a broken slot, unusable card, or loose fasteners. If the card has been sent, then on the phone the network will disappear, and you will not be able to use communication services. A message indicating that there is no SIM card will be displayed on the screen. Your actions in this situation are extremely simple: take out the card, wipe the chip, insert the card back. Did it work? Great. If the network is still not identified, then the problem is most likely in the slot. To fully verify that the equipment is not working, you should insert another card. If there is no network, then we can safely take the phone in for repair.
There is no signal and the Android may not accept incoming calls.

The coverage area of each operator is different. Don't be surprised if your phone doesn't recognize the network in the forest - it's justified weak signal. Also, most phones begin to lose the network in large ravines, remote places, and basements. To restore the network, you need to find a coverage area and the Android will again accept incoming calls.
There are also a number of internal problems that cause network loss. There is no way to deal with such breakdowns at home, because you need special equipment and spare parts. To carry out repair work, it is better to contact a specialized company that will repair your phone.

Many smartphone users encounter this problem when the phone does not accept incoming calls. There are many reasons why this can happen, ranging from a banal software failure to a hardware failure. Today I would like to talk in more detail about the most common reasons why incoming calls are not accepted. Well, and, of course, they will be given useful tips for troubleshooting. Well, let's get straight to the point!

Software glitch

One of the most common reasons why the phone does not accept incoming calls is a malfunction operating system. This is quite a common occurrence, so there is nothing special about it. In general, failures and disruptions in the operation of the OS can be caused primarily by not very good firmware or poor system optimization. As a rule, cheaper phones are from not very famous brands are more often susceptible to this “phenomenon”.

There are two ways to fix this problem: different ways. The first one, which is also the simplest, is to reboot the phone. You can even simply remove the battery for 10 seconds, then insert it back and turn on the device. In most cases this decision helps.

The second method is to reset to factory settings. If the first solution did not help, it means that the failure occurred at a more global level, and a simple reboot will not fix it. In this case, resetting the settings to their original state helps a lot. You can perform this procedure through the device settings.

Airplane mode

The second reason why the phone does not accept incoming calls is airplane mode. Many users like to use the Airplane Mode function so that no one will disturb them for some time. But, as practice shows, very large percentage forgets to turn it off afterwards this function, as a result of which they do not receive incoming calls.

The solution to this problem is incredibly simple - you just need to disable this function. This can be done either through the status bar or, as it is also called, the “curtain”. You can also disable “Flight” through the settings in the “Networks and Connections” section (on different phones, this section may be called differently). “Airplane mode” is also disabled through the shutdown menu, which is activated when you hold down the power/lock button.

Incorrect network definition

The next reason why the phone does not accept incoming calls is incorrect network detection. Usually the phone automatically detects the network on its own mobile operator, but sometimes malfunctions occur, as a result of which the device switches to the wrong frequency.

To fix this problem, you should do 2 simple steps:

Go to settings and go to the “SIM cards and networks” menu.
Next, you need to select the “Mobile networks” section and set the definition there either to auto mode, or search and select the necessary network, according to your mobile operator.

Radio module malfunction

The next reason why the phone does not receive incoming calls is a faulty radio module. Unfortunately, nothing can be done about this. Often, communication modules in devices fail. This can happen due to manufacturing defects, frequent falls of the device, moisture getting inside, etc. The problem can only be corrected in one way - by replacing the module with a new one.

Antivirus for Samsung

Well, at the end there is a small point dedicated to Samsung smartphones. Very often, many owners complain that their Samsung phone does not receive incoming calls. This happens not only because of the above reasons, but also because of another, separate one, which concerns only devices of this brand. The fact is that if you install Dr. antivirus. Web on a Samsung smartphone, the application automatically blocks most of the numbers from which incoming calls will not be received.

There are two ways to fix this problem. The first is to remove the antivirus and find a replacement for it. The second is to go to the application settings, go to the “Profile” item and there check the box next to “Receive all calls and SMS”. It's simple!

Incoming calls do not work on a Samsung smartphone. The phone does not accept incoming calls and does not ring: What should I do? Faulty or damaged SIM card: how to determine

SIM card, number, tariff

Services, options

Mobile Internet

Personal Area

Mobile subscriptions

Emergency help

Roaming

Method number 1. Selecting the Correct Network Settings

Method number 2. Reset

Method No. 3. Full device reset

Software glitch

Airplane mode

Incorrect network definition

Radio module malfunction

Antivirus for Samsung

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