Google Play Market doesn't work, I can't log into the Play Market - what should I do? Play Market is not working or there is no connection.

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An Android smartphone or tablet does not connect to the Play Store and does not enter the store Play Market. You can't go in Google account Play Store to download something new and interesting? Previously logged in this application was not difficult, but now you are having problems with it?

Follow our advice by doing a few simple steps, and “Play Market” will work again on your device reliably and quickly. The majority of problems and errors when logging into Google Play occur after installing the Freedom application. So let's see what can be done if your smartphone does not log into your Google Play account and other Google services.

Is there Internet? Checking the Wi-Fi connection.

It’s trivial, but sometimes the reason for work failure “ Google Play Market" is a lack of or faulty Internet connection. If you are using Wi-Fi, check if the Internet is available by launching any browser on your device and try to access any website. If you use Mobile Internet, then check whether the “mobile data” option is enabled on your device (located in the “Settings” menu), whether the operator’s Internet connection settings have been lost and whether mobile Internet has been paid for. Also make sure that the option to limit background data is not enabled in Wi-Fi settings or mobile Internet.

Reboot the device.

The easiest way to deal with the problem is to restart the device. IN large quantities In cases, this allows you to deal with all sorts of troubles in the operation of the system in the form of failures, freezes, and so on. Press and hold the device’s on/off button for a few seconds, select “restart” in the menu that appears and reboot. Some experts also recommend turning off the device completely, removing the battery for a couple of seconds, then inserting it back, closing the lid and turning the device back on.

Cleaning the settings.

Sometimes the reason for the play market not working correctly is its settings and cache. To fix this, go to the “Settings” option of our smartphone or tablet, then click “Applications”, then select Google Play Market, click on it, in the settings click “Erase data”, “Clear cache”, and also “Uninstall updates”. After completing these operations, reboot your device.

Stop and remove Google services.

Problems in operation can also be observed due to incorrect functionality of service Google programs. Go to “Settings”, then “Applications”, find two applications there: one is “Google Services Framework", the second - "Google Play Services", in each click "Force stop", as well as "clear data" and "uninstall updates". Reboot your device after completing these operations.

Turn on Google Accounts.

Sometimes, for some reason, the Google Accounts application may be disabled, which automatically causes the Google Play Market to fail. To enable it, go to “Settings”, then “Applications”, then “All”, look for the “Google Accounts” application, click on it, and if it is disabled, then click “Enable”.

Is synchronization working?

It also doesn’t hurt to check the synchronization of your Google account. Go to “Settings”, select “Accounts” - “Google” and make sure that synchronization is enabled.

Check the "Download Manager".

Check your download manager by going to Applications, find the application called Download Manager, go into it and make sure it is active. Otherwise, activate it by clicking “Enable”.

We work with the hosts file (root rights are required).

To perform the steps below, you will need so-called “superuser rights” (root rights) on your device. For users who have little understanding of the functionality of the operating system Android systems, we can advise you to contact specialists, since incorrect work with the settings of your device after receiving root rights can literally kill your smartphone or tablet, turning it into a useless “brick,” and you should try to avoid this.

So, the Play Market may not work due to incorrect settings in the hosts file of your operating system. Using a regular explorer, go to the “system” folder, then go to the “etc” folder and find the “hosts” file, then open it for text editing and check that one of the lines in the file looks like this (it is advisable that there is only this line: 127.0.0.1 localhost

Save this file and reboot the device.

We hope our advice helped you and your Play Market is up and running. If not, then we recommend contacting qualified specialists who will carry out full diagnostics your device, first identifying the cause of the problem, and then correcting it.

Let's find out the reasons for failures in the Google Play Market: it says there is no connection, you need to log into your account or there is a server error. Poor operation of the application can be caused by the presence of various service problems, problems with the device selected for these purposes, and many other reasons. What to do if you cannot log into your account? In this article we will look at the main causes of failures and errors associated with the Play Market and ways to resolve these problems.

Method 1: Reboot Android

Since the system freezes quite often on Android, it is necessary to reboot the device.

In addition, this will allow you to troubleshoot not only Google work Play, but also with bugs from other applications.

Method 2: Reset Google Play Market settings

The play market application on the tablet may not work due to the large number of unnecessary information Therefore, you should reset the settings by doing the following:

After these actions, it is recommended to reboot the device so that the system can quickly recognize the changes made.

Method 3. Uninstalling Google Play Market updates

As in the first method, you need to go to the settings menu, select the “Applications” or “Application Manager” section, in which click the “ Uninstall updates", which will lead to the starting state of the play market.

Method 4: Reset Google Play Services app settings

In order to achieve the functioning of the play market, it can be useful to reset the Google Play Services settings. To perform this operation, you must perform the following steps:

Method 5. Activating “Download Manager”

Problems with the Play Market may occur due to the disabling of this service application. In order to activate the “Download Manager”, you must first go to the settings menu of your device, then use a swipe to go to the “All” section, where you select the required item. When stopping the application, click the “Enable” button.

After these operations, you need to reboot the device and then check proper operation Play Market.

Method 6. Deleting your Google account

When executing of this action, you must keep in mind that when you delete your account, you may lose the necessary and important information. In order to avoid unpleasant consequences, you should first synchronize the data, i.e. create a backup copy. For these purposes, go to the settings menu and then select the “Accounts” section in it, after opening which you need to select your account.

After completing the steps, the synchronization menu will be available, all you have to do is click on the mailbox.

After opening, you need to select the items that you need to synchronize. In most cases, users create backup copies personal information and “Contacts” using the selected section. To save important information on your tablet or phone, you must press the “Options” button and select “ synchronize" After the actions taken, backup copy all applications will be created simultaneously.

After synchronization, you can safely delete your Google account. When will you implement re-entry on this account, the device will prompt you to restore the backup information.

After the account has been deleted and restored again, the operation of the applications should be normal. If the play market is not fully functional, then you should use the following method.

Method 7: Having incompatible applications

Operation Play Store or it may be disrupted or even blocked due to the presence of some applications that the user installed independently. Such applications exist in large numbers. Among these “pest” applications is the well-known Freedom, with which the user can make in-game purchases for free.

Method 8: Setting up the “hosts” file

If your device is equipped with the application " Freedom”, and in your opinion, it contributes to the failure of the play market, then you need to configure the “hosts” file.

To make the settings this file, you need to go to the settings menu, select the “Application Manager” - Installed section, and select “Freedom”. After opening the menu of this program, you should click on the “Stop” button, and then delete the application. The main thing is not to neglect the rules of the proposed operation, namely: first stop, then delete.

After the device reboots, you need to check the functioning of the play market. if no changes occur, use the following method.

Method 9. Reset Android settings

Despite the fact that resetting all existing settings is a rather radical action, it helps solve most problems not only in the operation of applications, but also in the entire system. By going to the Android settings menu, you need to select “Reset settings” in the “ Recovery and Reset».

Before performing a reset, it is recommended to check the synchronization again necessary information. Data stored on the memory card will remain untouched.

Method 10. Checking your Internet connection

Sometimes, it is a simple lack of connection to the Internet that causes application failures. After checking the connection, you should restart the router.

Method 11: Enable Google Accounts

Problems may occur due to a disabled Google account. Activating the application " Google Accounts"occurs in a special section.

Method 12. Checking time and date

If there is a constant lack of connection, you should check that the time and date are set correctly.
If the Internet connection is connected, but the connection has still not been made, you need to repeat setting the time zone and time, synchronizing these parameters with the network by going to the menu section " Settings", where selecting "Network time zone" and " date and time", mark these parameters with a tick.

) should not exist - this is a powerful online store of applications and other content that simply must be supported a whole bunch specialists, as is actually happening. However, users still often complain that, they say, I can’t log in, the device writes something about the impossibility of establishing a connection to the store... And there are more and more such topics every day. Therefore, today I will talk about why this problem occurs and how you can get rid of it.

Causes

In fact, there are only four main reasons:

Firstly, there is a network problem. For example, you could connect to Wi-Fi, but the Internet as such is not observed, since the connection was . Or the GPRS speed is so low that even the Play Market does not want to load. Therefore, first of all, we check the connection speed, which can be done, say, by opening a browser and going to Google or Yandex.

Secondly, the store may indeed be inaccessible. Such cases occur extremely rarely; they can literally be counted on one hand. It's worth waiting a little until full recovery store performance.

Thirdly, the problem may be related to host file s, which is in your device on operating system. Sometimes this file is edited by the system, so it is necessary to restore it to its original state.

Fourthly, the date and time are wrong.

Troubleshooting

If the problem is definitely not on the Internet, then the first step is to simply reboot the device. This helps in 50% of cases.

If the inaccessibility from Google Play appeared after you upgraded your smartphone or tablet to a more recent or custom firmware, then it makes sense to roll back, unless, of course, you made a backup before that. If you have not done so, then read the following points.

It is extremely unusual that the store may not start if the date or time fails. Look carefully at the clock and if it is late or has run ahead, be sure to set it current time and date. You won’t believe it, but this method almost always helps!

Now it is clear that the problem is with the hosts file. Getting to it is not at all difficult, but to do this you must be root. For this purpose they are used various programs like Unlock Root, Kingo, etc. There are many such programs, but not all are suitable for your device. You can find out what is best to use on the well-known forum w3bsit3-dns.com.ru. Before you root, let me remind you that this procedure voids your device’s warranty. Of course, you can get rid of the root at any time in a few clicks (through the same programs that root the gadget), but upon careful examination, a specialist will immediately reveal that the device has been rooted.
In general, whether to take this step or not is up to you to decide.
Download the program and install it on your computer. Most likely, you will also need drivers directly for the device itself, we look for them on w3bsit3-dns.com, they are probably there. Let's launch installed program, click on the root button and wait until the device is rooted. None additional actions you don't need to commit. After the gadget reboots several times and the program says about successful rooting, check for the presence of the SuperSU application on the device. If it does not appear, then we are looking for another program to perform this operation; this one is not suitable for you.

The next point will be editing hosts. For this we will definitely need file manager, already installed on your device. For example, “ES Explorer” will do (has support for root rights). If it so happens that you don’t have it and you can’t download it from the Play Market, then I won’t be able to help you. Of course, you can download an .apk file with a file manager, but you won’t be able to launch it. So the following description is for those users who have a file manager installed.

We launch this application, grant it rights and go to System section- etc - . Click on the last one, select “Edit” and delete all entries except the line 127.0.0.1 localhost. Then save the file and exit. Of course, it would be a good idea to first make a backup of the firmware or, as a last resort, save the hosts itself on a memory card or on a computer just in case, because if you click the wrong button you can turn your smartphone into a brick. Remember this, because you act entirely at your own peril and risk.

Finally, we reboot the device and try to connect to Google Play.

Solutions from our users

I am publishing the solutions of users who unsubscribed in the comments and whose methods turned out to be working. Special thanks to them for this.

Solution from evil android user(suitable for those who do not have root rights):

Guys, listen carefully! I solved this problem by downloading the latest version of google play (in older versions it is called play market), it weighs about 6.4 MB, and also google play service - it weighed either 16 or 24 MB, I don’t remember. Files ending in .apk
I installed it (just in case, I deleted the data in the program manager both there and there), rebooted the phone and it worked!
Before this, I deleted data, unchecked synchronization, deleted my account and reset it again, checked the date and time - nothing helped!!! What I didn’t do - manipulating the host file - was long and dangerous.
Samsung phone gt-S7270 4.2.2.

Solution from Egor:

I did this with the hosts file, but it didn't help - only a few applications were removed. Previously, I had freedom with ROOT rights (in my opinion, he changed hosts file), and I deleted freedom without pressing stop (I had to press stop - then I read how to remove it correctly) and deleted ROOT rights and the play market immediately stopped working. Google sync did not have. After a while I got tired of it, I set the ROOT rights, freedom and pressed stop in freedom. Play market has started working!

Solution from Artema:

ATTENTION! Who suffered for a long time, like me, and it didn’t help even after editing hosts(but freedom was installed):
1. demolished Google Play and demolished it google services play - rebooted
2. downloaded them again and installed them
3. launched freedom, pressed then stop - rebooted
4. launched google play, the connection started, but it popped up that it was missing. I pressed repeat 3-4 times, the connection was established and everything started))))

Solution from Danila:

To find the hosts file, you need to:
- open file manager
- find the “one level up” button at the very top
- press it many times until the manager says “current folder top level»
- find the “etc” folder
- edits the hosts file

I recommend the “root explorer” manager for this (for editing you need root rights), (applications for this - baidu root, root master).
Personally, editing the file + downloading helped me latest version google play.

Very often, users of tablets and Android phones experience various errors, due to which Google Play does not work and, accordingly, it is not possible to go to the online store to install and update applications. Sometimes this can happen if mobile device The date and time are set incorrectly. If everything is set correctly, then, as practice shows, most often the Play Market does not work due to a software failure caused by incorrectly saved data. Let's try to reset them. To do this, open the settings of your smartphone or tablet and find the “Applications” section.

Open the “All” tab and find there Google Services Framework and open it.

First click on the “Clear cache” button.

Then click on the “Erase data” button.

We return to the list of applications and find there Google Play Store. The same must be done with him.

Reboot Android and try to go to the Play Market again. If everything is fine, then you will be required to agree to the condition license agreement and then the application will start working normally.

If you still can’t log into Google Play and Android gives an error, then the “root of evil” is most likely associated with your Google account. If some problem arises with it, then the Play Market does not work either. We're trying to fix it.
First, let's try this - go to settings, find the section " Accounts"and select a Google account:

Uncheck all synchronization checkboxes. If you have them in the form of sliders, as in the screenshot, then move them to the left so that they become gray. We reboot and return to the account settings again. Put the checkboxes back and start synchronization. After that, we try to log in to the Android Market. Doesn’t work and Google Play error says “you need to sign in to your account”? Well, you'll have to kill the account altogether. To do this, you need to go to its parameters and click on the “Options” icon in the upper right corner:

On some phones and tablets, this button can be made in the form of three lines or three squares. When you click on it, the following menu should appear:

Select the “Delete account” option.
Reboot Android, go to Settings, open the “Accounts” section and create new account Google. As a rule, after this Google Play Market works normally again and does not glitch. True, sometimes you have to create an account not through a phone or tablet, but first on a computer, and then enter data on a mobile device.

Our site continues to talk about errors that users may encounter when working with the Play Market online store. Some time ago we analyzed the RH-01 error, today we will analyze another error that sometimes makes itself felt.

The error itself sounds like this: “You must be signed in to a Google account”, the user can see it when he opens Google app Play Market. And this is how the error looks on the screen of a smartphone or tablet:

The traditional question is what to do? We offer several solutions. About each of them - in more detail.

Reboot your device

The first thing you should do is restart your smartphone or tablet. And don’t laugh, because this simplest action helps in many cases.

If after rebooting you see the same error when connecting to the Play Market, then try another possible solution.

Remove your Google account from your device

Everything is simple here - delete your Google account that is linked to the device, then log in again. Just don’t forget your account login and password, otherwise the synchronized data may be lost.

Go to settings, find the “Accounts” section.

Select your Google account (there may be several of them on your device).

Call up the menu and click “Delete account” to delete it.

After that, open the Play Market and enter the data again. How to do this, we.

Delete data and cache for Play Market

It may also help to delete data and cache for Play apps Market. To remove them, you need to do the following.

Go to settings, find the “Applications” section.

Find it in Play Market applications, click on it.

Click "Erase data" and "Clear cache" (alternately).

Please note that in this case, the account will be deauthorized in the Play Market, and the data from it will have to be entered again.

Uninstall Google Play updates

This step should be taken only if nothing helps at all. Why? Some users complain that after uninstalling updates they cannot launch the Play Market at all, so you perform all actions at your own peril and risk. Moreover, as practice shows, in most cases this solution does not help users in any way.

You already know how to get into the Play Market application settings. IN Play settings Market click "Uninstall updates".

In this case, the updates will be removed.