MTS digital television does not work. Updating the MTS set-top box: simple instructions


A little more, and MTS satellite TV will be broadcast from a new, more advanced satellite. This will happen on October 18th. In order to continue watching TV, owners of set-top boxes need to set them up or update them software. We will now tell who, what and how to do it.

On October 18 from 2:00 Moscow time to 10:00 Moscow time there will be engineering works, associated with a change in the satellite from which MTS television is broadcast. During these hours, watching TV channels will not be possible. Sweet Dreams!

First, you need to know your console. Even if you don't remember its model, scroll through our slideshow below and find the set-top box your TV is connected to. At the same time, see if you are one of the lucky ones: one model does not require any action. All other consoles are divided into two categories: interactive(DUNE TV 251-S MTS and Huawei DS300a) and linear(Avit S2-3220, Avit S2-3900, SkyWorth HSD11, EKT DSD4404). We have prepared short instructions for both types of consoles.

It sounds incredible, but you really don’t have to pay for MTS satellite television. True, this is only available to MTS subscribers who have taken equipment for satellite television for rent. We've sorted out the details.

If you purchased the equipment, you can still save money by using Smart tariffs: 20% of the money you spend on TV will be credited to your mobile account. More details here: 20.mts.ru

Satellite TV users connected via an MTS TV module with a smart card should use the instructions for linear set-top boxes. A special note for owners of different EKT consoles: they look the same from the front, and the differences can only be determined by their back panel - again, see our slideshow.

So, owners of the EKT 4614i set-top box do not need to take any action: your TV will be reconfigured to receive a signal from the new satellite automatically.

Linear set-top boxes (Avit S2-3220, Avit S2-3900, SkyWorth HSD11, EKT DSD4404) and MTS TV module

1.

Go to the set-top box menu on your TV, find the settings item and enter the updated data:

  • Frequency - 11920 MHz
  • Symbol rate - 45000 Msymbol/sec
  • Polarization - vertical

2.

Start searching for TV channels: the set-top box will re-search all the TV channels you receive from the satellite.

Interactive set-top boxes (DUNE TV 251-S MTS and Huawei DS300a)

Until two o'clock in the morning Moscow time on October 18, each owner of an interactive set-top box for MTS satellite TV had to reboot it. If this has not been done, you will need to manually update its software (or, as they say, firmware). This is a simple matter, we have described everything in detail.

First of all, you need to make sure that your set-top box really needs to be updated. If your TV works as usual and you can watch all TV channels, then you don’t have to read any further: watch your favorite shows as before and don’t worry about anything. If you don’t have only some channels, but you do have the rest, if you can watch everything, but it seems to you that the picture is not of very good quality, then it’s also not a matter of updating: the instructions below are not for you. Just call our support team so we can help you. And here if you turned on the TV and set-top box and can’t watch anything at all, let’s figure it out further.

We found out that your TV channels are not shown. First you need to see if you really have outdated version software on the set-top box. Let's check.

If you have a DUNE TV 251-S set-top box

Go to the settings of the set-top box using its remote control: Menu > Settings > About the set-top box > 1.8.78.75 / 1601.082114062424

Software version for DUNE TV 251-S

If you have Huawei set-top box DS300a

We go to the settings of the set-top box using its remote control: Menu > Settings > About the set-top box > Technical data. Place the cursor on Technical Data, press the Right button, and then the Down button several times so that the Software Version item is visible. If the console is updated, it should indicate: 1.8.78.73 / 03030.201708151039

Software version for Huawei DS300a

If the software version on your set-top box matches the one we indicated just above, then the reason for the lack of TV channels lies in something else: you don’t need to update anything, call our support team and we will help you. If the software version is different, you will have to update it manually. Let's get started. Please pay Special attention for a sequence of actions.

To update your console you will need Personal Computer with Internet access and the ability to connect a USB flash drive. In addition, you will need the USB flash drive itself, formatted under the FAT32 file system. The flash drive does not have to be empty.


  • Connect the flash drive to a computer running Windows OS (for Apple computers actions are similar).

  • Double-click to open the My Computer shortcut.

  • Find your flash drive in the list of disks (it will be designated as “Removable disk”)

  • Click on the found disk right click mouse and select the "Properties" command.

  • In the “General” tab, find the line indicating the name file system.

If you need to format a flash drive in FAT32, first make sure that it does not contain the information you need: during the formatting process, all of it will be destroyed.


To format in the same way as described above, connect your flash drive to your PC and find it among the disks. Then right-click on the flash drive and select “Format...”.


In the pop-up window, select FAT32 as the file system and click “Start”. The operation of formatting a flash drive is not instantaneous, but usually lasts no longer than a minute. After its completion, the flash drive can be used immediately.

1.

Download and save the new software for the set-top box to your personal computer, preferably directly to your desktop. Archive file for DUNE TV 251-S MTS is located, for Huawei DS300a - .

2.

Unpack the contents of the downloaded archive using the “Extract to current folder” operation. For owners of DUNE TV 251-S MTS this will be a file named , and for owners of Huawei DS300a it will be a folder upgrade.

3.

Unzipped file or folder upgrade(depending on the model of the set-top box) must be copied to a flash drive, directly to the root folder, and not inside some other folder. If you have a Huawei set-top box, before copying, make sure that inside the folder upgrade There is no other folder on your PC with the same name. If there is, then exactly this internal folder upgrade you must copy it to a flash drive. Inside the folder copied to the flash drive upgrade there should be a folder DS300a_pub_version and nothing else - be sure to check it out. Accordingly, if you have a DUNE set-top box, there should be a file in the root folder of the flash drive 251-S 1601.082114062424_rel.fw

Before purchasing equipment, we recommend choosing a suitable location for installing the antenna using special application. Find in this place the most flat surface for attaching the bracket. Attach the bracket, circle the mounting holes with a pencil or marker, and after drilling them, attach the bracket using dowels. Tighten the screws until the bracket is attached to the wall as firmly as possible (apply pressure to check the strength). Next, “put” the antenna on the bracket, tighten the nuts on the fasteners and adjust the angle of the mirror as vertically as possible.
If you have not done this before, install the converter in the holder with its head facing the plate.
Strip the cable and install F-connectors on it ( detailed instructions- Here). Connect the cable to the converter.

Setting the antenna and converter rotation angles

The antenna is tuned according to 3 indicators: antenna rotation, antenna tilt and converter rotation. If the converter rotation value is positive, turn it clockwise; if it is negative, turn it counterclockwise (you need to look at the converter from the antenna side).

Turn on smartphone GPS and launch the previously installed SatFinder application, select the ABS 2 - 75 E satellite. The program will show the direction to the satellite on Google maps and directly in the sky, using the built-in camera, and also calculates the required angles of rotation and tilt of the antenna. The program will also help guide you to adjust the antenna at the desired angles.

In addition to the SatFinder application, you can use:

  • Applications Dishpointer Pro, Satellite Director, Multifeed
  • Website geonames.ru
  • MTS setup wizard on the main MTS website
  • Special device (for example, satfinder dvs-sf 500)

When using the device, enter the following data into it:
LO Freq. 10600
Down Freq. 9750 or 11920
Symbol Rate 45000
Polarity V
DiSEqC1.0: OFF
22K: OFF

Checking the signal from the antenna using a set-top box

After the antenna has been securely fixed and configured, connect the other end of the cable to the MTS set-top box (the connection procedure is described below). Try to minimize the length of the cable from the satellite dish to the set-top box (if it is more than 50 m, choose the most expensive and high-quality cable).
In the set-top box menu, select the “Settings” section, in it the “Antenna Settings” item. You will be shown the quality and strength levels of the signal received by your antenna. If the signal is weak, then turn the antenna left and right and up and down to achieve a stable strong signal. The angle of rotation of the converter is responsible for the quality indicator. Achieve the highest possible value on the quality scale by turning the converter. After this, secure the antenna.

MTS has a single contact center, by calling the number you can get answers to all questions related to mobile communications, the Internet, etc., including satellite TV. The hotline operates 24 hours a day. Here you can get necessary information, by listening to the autoinformer and pressing the corresponding button in the tone dialing, or wait for the operator’s response and discuss the problem with him. The main thing here is to clearly and accurately formulate the question you want to ask.

You can ask all questions by calling the number known to all MTS users 0877 or 8 800 250 0890 .

If you have any questions regarding Satellite TV, then you need to press the number “3” on the phone keypad. Next, you need to follow the robot’s commands and press the key that matches the topic of your problem.

  • 2 - if you have already purchased the equipment and require activation;
  • 3 — if you plan to purchase equipment and connect;
  • 4 - to start test mode Satellite TV;
  • 5 — channel search;
  • 6 – get information about payment, balance, personal account;
  • 7 – contact technical support.

You can also use the number 8 800 250 0050 : 2 – satellite TV, then follow the instructions from the autoinformer.

Number 0877 is only suitable for MTS subscribers, but the previous ones are for everyone else.

Where to write if there is a problem

In fact, the call to hotline probably the most quick way get answers and solve the problem. Of course, there is a way to contact the company via Email And social networks, but this may take a while:

  1. Fill in the form feedback on the website at https://moskva.mts.ru/personal/feedback-fix.

After you ask a question, managers will answer you in a convenient way, which you noted in the feedback form: SMS, call, or email.

  1. Write to one of the official MTS social networks:

Setup and Troubleshooting

  • Installing and configuring Satellite TV is a technically complex task, so the most the best way To cope with this difficulty - call a specialist who will do everything quickly and professionally. You can call a specialist at 8 800 250 0890 or 0877 from an MTS number. True, the exit will be paid and will cost about 2000 rubles;
  • If you purchased a kit and need to register it, you must fill out a special form on the MTS website;
  • If you still dare to do everything yourself, then a special video can help you, which contains a description and nuances, as well as instructions and a subscriber’s guide. Watch video and download necessary information Can . Also given here detailed guide on antenna installation and settings. You may need help from the Protractor and SatFinder applications, they can be download from AppStore or Play Market;
  • Instructions for manual setting channels can be found here https://moskva.mts.ru/personal/podderzhka/sputnikovoe-tv/nastroyki/ruchnaya-nastroyka-kanalov;
  • Subscribers can download the manual for returning to factory settings at https://moskva.mts.ru/personal/podderzhka/sputnikovoe-tv/nastroyki/vozvrat-k-zavodskim-nastroykam.

The main errors in the operation of MTS satellite TV and their elimination

  1. D101-0

The CAM module did not have time to receive information from the TV.

Remedy: You need to switch to an encrypted channel and wait a few minutes. Setting the correct time and date on your TV will also help.

  1. E006-4, 104-2, E106-9, E106-9, E04-4 or “Status undefined”

Reasons for the error: the card is inserted incorrectly, the card contacts are dirty, the smart card is faulty, a non-MTS card is used, it does not fit the kit, the set-top box is faulty.

How to fix – reinstalling the smart card, cleaning the contacts (gently WITHOUT detergents or abrasives)

  1. E101-4, E107-4
  • Activation failed.
  • The card is installed in a receiver, which is not Mobile TeleSystems equipment.
  • How to fix: activate the equipment at 8 800 250 0890.
  1. E016-4, E16, E16-4

Problem - there are no funds in the account or this channel subscription is not activated.

You can solve it by replenishing your balance or switching to another channel.

  1. E106-9

The card does not belong to the operator, or there is a manufacturing defect on the equipment.

The solution is to replace the card with another one from MTS, which was included in the kit. If this is not the case, dial the hotline number.

  1. E030-4, E120-4

The time and date settings on the TV are incorrectly set.

How to fix? Set the correct parameters. If this does not help, disconnect and reconnect the module to the TV.

  1. E019-4

The TV with the self-module did not work for a long time. You need to check the availability of the card, the cable connection, and turn on the TV for a long time. If it doesn’t help, call support and ask to reactivate the equipment.

  1. E133-4:

Reboot the set-top box (turn it off and on again).

  1. E48-32. How to resolve the error:
  • Update software.
  • Reset settings.
  • Remove and reinsert the smart card.
  1. E107-4:
  • Activation failed. A call to technical support will fix everything.
  1. E52-32:

No signal. Check the cable for connections and damage, make sure the converter is intact, and make sure the antenna settings are correct. Then reset the settings to factory defaults and start searching for channels using a new one.

  1. There is no error code or error D101-0. Inscription on the TV screen: CI+ ERROR: Host Certificate Invalid-Expiried, Please Tune to DTV service - 16.

The solution is to also reset the settings to factory settings and configure the channels again. If it doesn't help, then new software is required.

If the problem you are experiencing is not on the list above or cannot be resolved on your own, then a call center operator can help you by calling 8 800 250 0890. If his consultation also does not bring results, then you should call a specialist.

Options possible errors when connecting and during operation of set-top boxes for broadcasting MTS Digital Television.

Smart card error code E06 4

This error is most likely caused by problems with the placement or functioning of the smart card. The causes of the error may be the following factors:

  • Smart card malfunction.

To resolve the problem, you can take the following actions:

  • reinstall the smart card, making sure that it is placed correctly;
  • perform delicate cleaning of smart card contacts, without use of hard cleaning materials and detergents.

If these actions do not bring results and the error is still active, you should call the support service at 8-800-250-08-90.

Billing error code E16 4

Error code E33 4

This error corresponds to a message that the set-top box software is out of date. To solve the problem you need to update the software version. You should take the following steps yourself.

Press the “Menu” button on the set-top box control panel. Select the option “System Settings” - “Update Software”. This circuit is suitable for both the set-top box and the set-top box.

If these steps do not bring results and the error is still active, you should call support.

Error codes E30 4, E120 4

These system messages indicate that the equipment has not yet loaded and has not received information on decrypting channels.
To solve the problem, it is recommended to wait about 30 minutes for the equipment to boot after turning on the set-top box. In this case, you need to make sure that the set-top box for MTS Digital Television. If error messages persist, you should call support.

Error code E19 4

The cause of the error may be a prolonged shutdown of the set-top box when the device has not been used for broadcasts for a long time.

To solve the problem, you need to check whether there is a smart card in the device, and also make sure it is connected antenna cable to the equipment. Leave the device turned on for 30 minutes. If the error persists after this period of time, you should call support.

Variants of errors when connecting MTS Digital Television via a TV module (CAM)

Error code E06 4

The reasons for this error may be the following:

  1. the smart card was inserted incorrectly;
  2. a smart card from a third party, not from MTS, is inserted;
  3. contamination of smart card contacts;
  4. Smart card malfunction.

To resolve the problem, you can take the following actions:
- reinstall the smart card, making sure that it is placed correctly;
- perform delicate cleaning of smart card contacts, without using harsh cleaning materials and detergents.

Error code E16 4

This system message may indicate that the balance personal account insufficient funds. Other probable cause errors - lack of subscription to a certain channel.
To solve the problem, it is recommended to check your personal account balance and top it up, if necessary. Check the operation of the channels that are included in the connected service package.
If these steps do not bring results and the error is still active, you should call support.

Error codes E30 4, E120 4

A possible cause of the error is that the date and time are set incorrectly on the TV to which the TV module is connected. To solve the problem you should install it on your TV exact time and date, having read the device instructions.

If this action does not resolve the errors, you should take the following steps:

If these steps do not bring results and the error is still active, you should call support.

Error code E19 4

The cause of the error may be a prolonged shutdown of the TV module when the device has not been used for MTS television broadcasts for a long time.
To solve the problem, you need to check whether there is a smart card in the device, and also make sure that the signal source is connected to the equipment. Leave the TV module on for 30 minutes. If the error persists after this period of time, you should call support.

No error code

Inscription on the TV screen: CI+ ERROR: Host Certificate Invalid-Expiried, Please Tune to DTV service – 16

A possible cause of the problem is the following: on the TV to which the TV module is connected, the date and time are set incorrectly.
To solve the problem, you should set the exact time and date on the TV by reading the device instructions.
If this action does not resolve the errors, you should take the following steps:

  • turn on channel 16 on the TV;
  • disconnect the TV module from the TV;
  • reconnect the TV module to the TV.

If these steps do not bring results and the error is still active, you should call support.

The message on the screen appears as unreadable characters

This may be caused by a mismatch language settings equipment. To solve the problem, you need to make the appropriate settings on the TV to install the Russian-language menu. To do this, you need to follow the steps described in the instructions for the TV.

If you have other problems connecting and operating MTS equipment, you should contact the contact center for help by calling 8-800-250-08-90.


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