The smartphone does not connect to the Wi-Fi network. Why doesn't my phone connect to wifi? Trouble-shooting

Modern life is quite difficult to imagine without phones and the Internet. That's why, modern smartphones provide the ability to work with the Internet. At the same time, most people use Internet access with using WiFi. This is due to the fact that it is much more convenient, and a large amount of money is not spent.

Reasons for lack of Wi-Fi on your phone

It can often happen that the phone connects to Wi-Fi but does not connect to the Internet, this may be due to various reasons, let’s look at them in more detail:

• The first thing you might think about when connecting to the network is whether the Internet itself is paid for. But this rarely happens;
• therefore, the problem is quite solvable;
• It may be that the Internet is connected, but it is written: without access to the network. This happens quite often;
• The phone does not connect to Wi-Fi, it says obtaining an IP address. It turns out that you connect to the Internet, the connection is shown, but at the same time the connection itself does not occur;
• authentication error. This is also a fairly common reason why the Internet will never connect;
• error like: “Saved, WPA protection\WPA2".

This may not be all the problems that may occur when connecting to the Internet from mobile devices. But at the same time, they are the most common. Many people, not knowing what to do, immediately try to call the operator and find out why they do not have Internet, although, in many ways, the problem may not be on their part.

Video: How to connect the Internet to your phone?

Cause Solutions

It is logical to assume that it is necessary to solve these problems, therefore, we will tell you how this can be done.

Therefore, in addition to usual advice in terms of rebooting the router, there are a number of really useful and more

Restarting the router

Many people wonder why I can't connect to the Internet and what can be done to solve it. There is one procedure that every person can do, and that is restarting the router. This can help with many problems where your phone won't connect to your home Wi-Fi because it can help you set up your router again.

Rebooting can be done in several ways:

These are the main ways in which you can reboot. This is really quite simple, but I would like to note that the first method is the highest quality, and at the same time gentle on the device itself.

Removing the old connection

Also, one of the solutions to Wi-Fi connection problems may be to delete the connection strictly. At the same time, you get the opportunity to reconnect to Wi-Fi and enter a password, this will give you the opportunity to reconnect to all parameters, and possibly solve the problem with connecting your phone to the network.

The problem is solved mainly due to the fact that when deleting the old connection, all Wi-Fi settings are deleted, allowing you to reconnect with new settings.

All this suggests that you will be able to work with the network. But this does not mean that you can solve any problem in this way. This is just one of all options.

Video: How to remove unnecessary network connections

Changing the channel in the router

You should change the channel in the router when you start to experience constant problems with internet connection. Because it may happen that two routers operate on the same channel, and then this is precisely why such interference occurs. If you have often similar problems with the connection, then this is exactly what needs to be done.

Photo: Selecting Wi-Fi channels in the router

Also, there is a possibility that for the same reason there may be such a problem: Wi-Fi works within only one room, and then it catches, but the Internet does not load sites. This may just be due to interference that occurs from other devices. Therefore, it’s worth changing the channel, especially since nothing bad will definitely come from it.

Connection password

Probably everyone understands what a connection password is and why it is needed. It is with the help of it that you can connect to Wi-Fi of any network. Using the Internet also depends on the correctness of this password.

Photo: setting a Wi-Fi password in the router

Many people advise changing the password if necessary to solve connection problems, because this may be the problem.

Checking MAC and IP addresses

An IP address is what is assigned to a device after connecting to the Internet. It is necessary to check the MAC and IP address, because this may be the main problem of the lack of Internet in the device.

Checking the IP address is not that difficult to do; just go to the network settings. The correctness of this address gives you the opportunity to work with the Internet without problems or interference.

Encryption/Security Type

One of the reasons for the lack of Internet or the inability to connect to it is the wrong type of encryption, which plays a rather large role for devices. There are devices that work and support only one type of Internet connection, and sometimes connecting to the Internet is impossible precisely because the parameters do not match.

Photo: installing a security key

If such a problem occurs, then simply check the encryption type and change it if necessary. Then you can reconnect Wi-Fi and check its operation. Basically, the type of encryption is the last step in troubleshooting connection problems.

Why doesn't my phone connect to Wi-Fi - authentication error

The phone always connects to the Internet via Wi-Fi without special problems, but there are times when it is necessary to take additional steps in order for the connection to occur. The most common cause is an authentication error. As in all cases, it is advised to go through many steps that can help solve the problem.

Photo: connection authentication error

It is quite difficult to solve such a problem since you do not have access to the router settings. But you can simply check the password, and that's the only thing you can do. An incorrectly entered password also leads to authentication problems. Therefore, to prevent this from happening, you just need to be careful.

Error Saved, WPA protection

Also, most people ask questions like: Why doesn't my phone see the network? This problem is quite logical. The first thing that could be, of course, is a problem in the router, or an error Saved, WPA protection, this problem is completely solvable. It occurs quite often, and mainly due to the fact that there was some failure in the router settings. And in such cases, the phone sees Wi-Fi but does not connect.

As a result, we can say that no matter what problem you have, the first thing you should do is reboot the router. Because it is quite safe, does not require large quantity time, and besides, anyone can handle it. Then you can begin other actions, which will be more complex, but at the same time, you can cope with them.

If your phone does not connect to Wi-Fi, this may indicate incorrect settings or problems with the router. Troubleshooting connection problems wireless point access must begin with checking the functionality of the devices. This instruction Suitable for iPhones, as well as Android smartphones from the following companies: Asus, Honor, Samsung, Beeline, Huawei, Meizu, LG, Motorola, HTC, Nokia, Fly, Sony, Lenovo, Xiaomi, Alcatel, ZTE, etc.

If the Wi-Fi connection on your Android smartphone does not work, the following factors may contribute to this:

• Lack of local wireless network or bad connection in room;
• The security key was entered incorrectly;
• The smartphone is not configured correctly;
• System error in the operation of the Android platform (the driver has crashed);
• Incorrect router settings;
• Router freezes.

To troubleshoot connection problems global network Internet, most often a call to the provider’s technical support is enough. Often the reason lies in a malfunction of the company’s equipment, and it can be problematic to understand why Wi-Fi on the phone does not connect without two-way diagnostics.

First actions

In order to find out why your phone does not connect to Wi-Fi, you must follow these steps:

1. Reboot the router itself (it is advisable to keep it unplugged for a couple of minutes).
2. After restarting the phone, go into Wi-Fi settings and delete previous point access.
3. Start searching for the network again, being as close as possible to the signal source. After connecting to the network, you must enter the password again.

If Wi-Fi is not connected using this method, you will have to move on to more complex manipulations.

Enable and disable Airplane Mode

Very often, this method helps. Airplane mode turns everything off wireless interfaces on gadgets, regardless of their manufacturer. The method works equally well for both iOS and Android devices.

Another one of the most effective ways, most often helps in situations with gadgets from Samsung, HTC, Sony, Lenovo and others based on Google operating systems.

In this case, drivers and settings are completely unloaded from system memory, followed by loading the correct parameters. In 90% of cases it helps solve the problem, but most likely this will be a temporary measure and it is worth observing the behavior smart phone. There is a possibility that Android was infected with viruses.

Checking the security key

It often happens that mobile phone does not connect to home Wi-Fi because the encryption key for the WEP, WPA or WPA2 standard is incorrectly designated. Therefore, you need to specify it again by checking the “Show access code” box in order to prevent errors.

How to find out the Wi-Fi router password through settings

If you can't remember your password, you can refer to the access point's security settings to find it:

1. In the PC toolbar, open “Internet Access”, then right click mouse click on the network name.
2. Select "Properties". In the window that appears, open the “Security” tab and check the box called “Display entered characters.”

After the security key is displayed, you need to enter it into your phone and connect to the network. It is better if the indicated characters are displayed on the smartphone in order to avoid entering incorrect data and wasting time again.

If the settings on your laptop (computer) are also lost, you need to find out the router password, because... every router has its own special IP address. In almost all models it is printed on a tag that is glued to the back. If you have saved the instructions, you can see the password for entering the settings in it.

In 90% of cases, the login and password to enter the router interface is admin.

Instructions

The algorithm of actions that will make it easy to find out the router password is very simple:

1. Enter device settings using a laptop or desktop computer using the power cord that comes with the router.
2. IN address bar enter the IP of any browser Wi-Fi router. Next, fill out the fields with access data from the router management page, which are almost always provided on the back of the router (usually set as admin/admin by default). The settings page will then be displayed.
3. If information from reverse side no, let's start command line with the Start+R keys. In the window that opens, write CMD and press “Enter.”
4. Specify the IPCONFIG command. will appear on the screen details about connection. We find the item “Main gateway”. The IP address that opens should be copied into a line in the browser. After that, enter your password and login and click “Login”.

It is worth noting that the settings of many routers are identical, the only difference is appearance and individual functions.

How to get an access code using LinkDir-615 as an example:

1. At the bottom of the screen, click on “Advanced settings”.
2. In the “Wi-Fi” menu we find “PSK encryption key”, where the required network password will be indicated.

Conclusion

If the above instructions do not help, you need to call hotline provider and clarify whether changes have been made to the connection settings. The lack of adjustments may indicate a malfunction of the router itself, so you will have to send it in for repairs or replace it with a new one.

Video instruction

A visual way to solve the problem of lack of Wi-Fi connection can be found in this video:

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Possibilities modern phones go far beyond voice communication. With no less success, they can be used to store and edit files and, of course, to connect to the global network. Because the mobile standards most often limited by providers, to connect to the Internet, owners of gadgets on Android based and iOS are most often used Wi-Fi technology. But the mere presence of a Wi-Fi module in a mobile device does not guarantee a connection to the network.

It happens that the phone does not connect to Wi-Fi, displaying errors or notifying the user that the connection is impossible. Most often this occurs due to a failure or incorrect settings the device itself, but can lead to the same results incorrect configuration router modification system files, installation of custom firmware, non-compliance with communication standards, virus infection and, in rare cases, failure Wi-Fi module. So, let's try to look in more detail at why the phone doesn't connect to Wi-Fi and how it can be fixed.

Incorrect password entry, temporary failure

This error usually occurs when the Wi-Fi network cannot recognize the device connected to it. The reason is most often trivial - the user makes a mistake when entering the password and, as a result, receives a corresponding message.

Check that the password you entered is correct and try to connect again. Also pay attention to the name of the network. The Wi-Fi module on your phone detects not only your network, but also other access points, which may have similar names, for example, mydoms and mydons. Make sure you are connecting to your network and not your neighbor's.

If up to this point there have been no problems with authentication, first try rebooting your smartphone and the router itself; perhaps there was some kind of temporary glitch. Is your phone still unable to connect to your Wi-Fi network? Delete in WLAN settings saved network and try to reconnect.

The example discussed above is the simplest, but more often everything is a little more complicated, being associated with incorrect settings the router itself.

Router settings

You connect to the network, but the phone does not connect to Wi-Fi, it says saved WPA2 or WPA. After a few seconds, the “Authentication Error” message appears. If the password is correct, there is most likely something wrong with the router's security settings. It may also be that the phone says “Saved,” but the connection is still not established. It’s easy to get into the router settings; you just need to go to the internal address in the browser 192.168.0.1 or 192.168.1.1 . It is more difficult to understand its interface, since different models routers, it can differ significantly.

By default, the login and password are used to log in admin/admin(look at the bottom of the case). Before making any changes to your router settings, remove the network from your phone or at least, disconnect. It is also advisable to create a backup copy of your router settings - if you suddenly get confused or do something wrong, you can always restore. After making changes to the router settings, it also requires a reboot.

Region

Now a little more about setting up an access point. First, try changing the region.

In the settings this option is located in the section Wi-Fi - Advanced Settings, c – on the “Wireless” tab. In other models it may be located in a different location. In short, you need to first study the interface of your router. In the regional settings, the country in which you live should be selected, although this is not critical. Save your settings and reconnect.

Network mode

Much more important setting, which may prevent the gadget from connecting to Wi-Fi is the wireless network operating mode. This is perhaps the main reason for authentication errors when connecting to Wi-Fi on a phone that may not support the current mode. There can be several modes: B, G, N, etc. If you have B/G/N mixed, install it, and you can try experimenting, choosing one or the other mode. Pay attention also to the channel. It should be auto.

Security Settings

Find the security section in your router settings and try playing with the settings. It is advisable that the network authentication be set to WPA/WPA or WPA-PSK (if there is mixed, enable it), encryption is AES, the key contains only latin characters, only numbers or both.

After changing the router settings, reboot it and re-establish the connection on the phone. Unfortunately, the two methods described above can cause problems with connecting other devices, such as a laptop or TV, if they do not support the changed parameters, so everything is not so simple here. If the password has changed, in any case it will also have to be changed on other devices.

Channel width

It's highly unlikely that this will solve the problem, but just in case you can try changing the width Wi-Fi channel networks. IN D-Link routers look for the setting in the subsection Wi-Fi Additional settings , in TP-Link – Wireless Settings – Channel Width. Available options usually several: 20MHz, 40MHz, Auto and others.

Filtering by MAC address

Each electronic device has its own unique identifier - MAC address. Find the MAC filter subsection in the router settings and make sure filtering is disabled.

If it is enabled, determine the MAC address of your smartphone, check the settings in the router and, if necessary, remove the phone from the “black” list or, conversely, add it to the “white” list.

Phone stuck on getting IP address

Another common problem is the device getting stuck at the stage of obtaining an IP address. The phone does not connect to Wi-Fi, it says “Obtaining an IP address,” and this message can appear for hours. The cause of the problem, again, may be hidden either in the settings of the mobile device or router. The latter is indicated by problems connecting to Wi-Fi and other devices. Responsible for distributing IP addresses to devices, changing the pool of addresses and the router itself in the router DHCP server. If it is disabled, your device will never receive an IP address.

Is DHCP enabled?

Let's check the operation of DHCP. The location of this setting differs in different router models. In TP-Link you need to look for it in the section The local network or LAN, in D-Link it is usually located in the subsection Network – LAN.

The mode must be selected "Allow". Instead of a drop-down menu, the “Enable” and “Disable” radio buttons can be used in the router settings. Here, we believe, everything is clear too.

Static IP

You can solve the problem of “eternally” obtaining an IP address by setting a static IP in the advanced connection settings of your device.

To do this, click on your connection in the list of networks, select Change network – Advanced settings – DHCP – Custom(over earlier versions Android will need to check the “Static” box).

In the panel that opens, enter the IP address 192.168.X.YYY in the appropriate fields, where X is 1 or 0, this depends on the address at which you access the router settings (you can try both options), and YYY is any number from 0 up to 255.

The gateway must match the address of your router, leave the prefix length at default, do not touch DNS 1 (8.8.8.8) and DNS 2 (8.8.4.4). If you have other data instead of those indicated in brackets, do not change them either - they are given by your provider. The exception is DNS 2, which can be left blank. If something is unclear or you doubt the correctness of the data entry, it is better to contact your provider’s support service - it is their direct responsibility to connect their clients’ devices to the network.

Automatic error correction tools

If you encounter an authentication error when connecting to Wi-Fi on Android, but it works for you Mobile Internet, install from Google Store Play app Android WiFi Fixer. This utility is an analogue of the connection troubleshooting tool in Windows and is designed to find and automatically correct Wi-Fi connection errors on mobile devices under Android control. Once launched, the application checks everything network settings and tries to connect to Wi-Fi bypassing it.

Other reasons

The above examples of problems and how to fix them are the most common. In reality there may be more reasons. Why doesn't my smartphone connect to Wi-Fi? Perhaps you installed a proxy server program that was not fully developed, caught some kind of virus, rooted the device, changed the firmware, etc. Here you need to look at the circumstances. There have been examples where wireless connection blocked antivirus programs.

In general, if the connection is lost after making some changes, most likely this is the reason. If all else fails, reset the device to factory settings, remembering to first create backups important applications and data.

Well, the most unpleasant thing that can happen is failure Wi-Fi adapter. In this case, not only yours, but also other wireless networks will not be detected. There is nothing to do here; you will have to take your gadget to the service center.

Hello, we have moved to new apartment, took away your router after connecting new internet, both laptops work and access the Internet without problems, but the problem is that both Galaxy C3 phones see the network, but do not connect to the Internet. We tried everything, nothing helps, please help, thanks in advance.

• Smart-Tronics

• arman

  Help me why it doesn’t connect to wifi in Samsung galaxy s3 but the Internet works and is provided. This network was disabled, you need to log in again

• Ivan

  Hello, I have such a problem with Galaxy 3
  Wi-Fi is connected but very often it disconnects itself and after 30 seconds it connects again, please advise what needs to be done

• Max

  Good afternoon. I have a Galaxy S3. such a problem. when you press the button for wifi connections it tries to turn on, but after a short pause nothing happens, as if the wifi had not turned on.. what could be the matter? on all others wifi devices works everywhere.

• given

• Zhanerke

• Yulia Ir

  Help, my SG S3 connects to Wi-Fi only if it is very close to the router (less than half a meter). I move a little further and it turns off completely... Although my colleague’s S4 has excellent reception...

• gull

• ))))

  Hello! Please tell me! I have a Samsung Galaxy S2. I reset all the data. After that I tried to connect the device to Wi-fi (Asus router) but the phone does not connect, it sees my network, asks for a password, I enter it, it says saved, but the Internet does not work... then it writes “scanning..”. Tell me, is this a problem in the phone settings or will the router now have to be tormented? This is how the Internet works on all other devices

• Sergey

  Good afternoon
  I came across this problem. My samsung smartphone Galaxy Advanced periodically refuses to connect to the wifi network, displaying the following message “security policy restricts the use of insecure wifi networks.” This happened for the first time abroad, and I decided that this problem arose precisely because my phone was somehow configured differently. At the same time, my friends had everything connected.
  When I got home I thought the problem was over, but recently I also couldn't connect to wifi. wherein home wifi It works perfectly, it almost always connects to other networks, but with enviable regularity it began to not connect when I leave Moscow.
  I've already looked through all the settings on my phone. I can’t figure out where else this security policy could be.
  help me please!

• Khamzat

  Good evening! My Galaxy S3 automatically disconnects from the selected Wi-Fi network, although it still sees the network. Sometimes it reconnects on its own, but in most cases I have to turn Wi-Fi off and on again manually. I’ve had it for almost a year, it’s worked great all this time, but I’ve had this problem for two weeks now. I did a factory reset and that's it possible settings I did Wi-Fi, turned off sleep mode, etc. But the problem remains. Please advise something))

• Khamzat

  Could this be due to the phone being rooted? I have another “suspect”), this is an antivirus. However, the rooting and removal of the antivirus was carried out at the same time. I can’t guess exactly what could be causing this problem. Thank you in advance!

• Sasha

  Hello. My Galaxy C3 does not connect to home network Wi-Fi. Everything works on the laptop, everything is connected. When connecting to Wi-Fi, the phone says “This network has been disconnected. You need to log in again"
  What is the problem if the laptop connects normally and everything works fine, but the phone cannot be connected?

• ale

  I have the same problem, my Wi-Fi is turned on and it worked fine for several days. and now the network is connected but does not connect to the Internet. I tried restarting, turning it off and on, but nothing worked! please help!

• Pauline

  Good afternoon. I have the same problem as many here. Samsung Galaxy 3 connects to wifi, shows that there is a connection, but does not connect to the Internet. I can't install any updates. This happens not only when I connect at home, but also when I connect to friends, the same thing happens. I have already reset the phone to factory settings. nothing has changed anyway. And I also can’t reset everyone’s router to factory settings. I don’t think that everywhere and everyone has a problem with their router at the same time:/... what should I do in this situation? Thank you

• Shora

  Hello, the problem is that I distribute wifi from a laptop, since the router is far away, I have to distribute it from the laptop, sometimes it connects to Wi-Fi and sometimes it doesn’t want to (what’s the problem?

• Anastasia

  Hello! I have a Samsung galaxy s3. The question is: at work there is wi-fi, to connect to which you need to enter a password (changes once a month) on a certain website (“login required”). Everything was ok, but from 10.09 to 10.10 I was not at work. Now I came and it connects to wi-fi, but it doesn’t offer to log in => I can’t enter the password => there is no Internet when wi-fi is connected.
  Everything is ok with the router, because not a single person has had such a problem.
  I “forgot” the network, rebooted the phone, turned the phone off and on, everything is useless. At home I log in with the usual password and everything is ok, but I started turning off wi-fi when blocked (it reconnects every time)
  What's the matter?

• Ira

• Svetlana

  Hello! I have a Samsung Galaxy3. I stopped receiving Wi-Fi at home. I turn on Wi-Fi and there’s not even an antenna, I write the password correctly, it says there was an authentication error, what could it be? I’ve already turned off the router, but it’s useless.

• Kuanysh

  Hello dear SMARTRONIX! I have the same problem as all Galaxy S3 owners, since yesterday I can’t see WI-FI at point-blank range. It says that there is no connection to the Internet, the modem is working properly. Please give me some good advice
  Thank you in advance

• Artyom

  Hello. When I connect to the network (Wi-Fi) everything works, but after a few minutes it disconnects itself and writes: This network has been disconnected. The login timeout has expired." And sometimes, when I’ve already connected to the network (Wi-Fi), an icon is visible at the top that it’s connected, but I can’t go anywhere.

• Zhenya2000

  I can’t figure out where to connect to Wi-Fi on this phone, where can I find a network search and connect to the entire Internet, I’ve searched, there’s nothing useful, help

• Larisa

  Hello. Samsung C2 suddenly stopped connecting to wifi one day. It sees its network, I enter the password, connects for two seconds and immediately crashes. I tried rebooting the router and phone, leaving the network coverage area, it didn’t help. I’m afraid if I go into the router settings at all everything will fly away. What to do? In general, who to contact in such a situation.

• Larisa

• Vlad

  Good afternoon, tell me what to do, my Samsung C3 stopped seeing my home wifi when I enter it manually, it says the network is out of range, it connects to the neighbors’ unprotected networks and sees their router is working, I reinstalled it. P.S. At the very beginning, when I brought the router into the house, Samsung C3, I saw everything, everything worked, then for a long time I used the neighbor’s wifi on the phone, after that I could not connect to my wifi to this day, please tell me. what is the problem???

• snow

  I have sg s4. I can’t connect to the network and when I go to the Internet page it writes:
  “Internet was unable to load the web page due to waiting too long for a response from 81.23.16.241. The site is unavailable or there is no Internet connection."

• Irina

  Hello. The phone does not see any wi-fi. I didn’t use the phone for several months; it was turned off. Today I turned it on, inserted Simka, but it doesn’t see any network at all. It doesn’t even light up green (Samsung s 3 mini), the button remains gray all the time. What to do?

• Irina

• AMINE

  Hello, the c4 mini doesn’t connect to Wi-Fi, it says it’s not in range, but it finds other networks, I made it to forget the network, now it doesn’t find my network at all from other phones and computers, it connects without any problems, what should I do, please tell me

• Aidos

  Hello. My ace 3 doesn’t connect to wifi, if I’m standing far from the router it connects but the Internet itself doesn’t work, if I’m standing nearby it doesn’t connect. tries but writes saved, protected. Sometimes "An authentication error occurred." From other smartphones everything is fine. Tell me please

• Dasha

  The Samsung S3mini phone does not connect to Wi-Fi, the network is visible but the lock is hanging and it says saved protected. and a little higher the scanning is spinning, what should I do please help

• Tom

  Hello. Such a problem. Wi-Fi does not turn on. The icon itself glows pale green. Not on or off. I go through the settings. Next is the smart network switch: “This function is disabled because data transmission is disabled. What to do?

• Tom

• Nadia

  Good day.
  Tell me, please, I have a Samsung Galaxy S3, Wi-Fi does not connect, when I press on. Wi-Fi no response. Hard reset didn't help.
  What could be the problem? Thank you in advance!!!:)

• Ani

  Hello, My Samsung Galaxy S3 connected to the wifi network, but there was no Internet, I reset the data and rebooted the phone, but again I can’t access the Internet, I get a notification that the Internet connection is unstable and still requires me to log in to the network. What should I do, please help

• Maria

  Hello! I have the same problem with Samsung a3, wifi constantly reconnects, sleep mode is disabled in the settings, disconnected from the network, rebooted the phone, nothing helps, the laptop works well with this network

• Ksenia

  Hello, my Samsung Galaxy 3 still had Wi-Fi working yesterday and today I turn it on but there’s no reaction, it doesn’t even show anything! What should I do?

• Nata

  Hello!
  Samsung Galaxy A3 does not connect to home Wi-Fi. It sees the network, connects, disconnects after 10 seconds, connects again, then disconnects, and so on endlessly. Already reset the settings to factory settings, did not help.
  What else can you do?

• Tagir

  The second day wi-fi does not work. I can connect, but there is no Internet. There is payment, but there is no Internet. The orange light on the router is on, I read the instructions, it said if this color is on, it means there is no access to the Internet. I rebooted the router many times, this happens when the power is turned off, but until now the Internet started working in about 10 minutes. But now it’s been gone for 2 days. I would be grateful if you could give me some advice.

• Anya

  Hello, the problem is this, home wi-fi works on all devices in the house, except for my Samsung GALAX S 3 phone, when I try to connect it says “Saved, Protected”, but does not connect, help me solve the problem, I tried rebooting both the router and the phone, nothing helps.

• Ella

  When I connect to my wi-fi, the device connects, but immediately the “sign in to wi-fi network” pops up, I click to sign in, but the page doesn’t load and I can’t use the internet. The phone itself easily connects to other networks. What to do in this case!

• kirritooo

  Hello, please tell me. I have a problem with Wi-Fi. There is a router at home, Wi-Fi works well for all phones, but the Samsung (C3 Duos) does not connect to Wi-Fi, it doesn’t even look for it. I dial it manually, connect it, it doesn’t connect, it writes out of range. We already tried via WPS, nothing worked. What's the matter, tell me

• Eugene

  Hello, I have such a problem, when I log into wi-fi I turn it on and it immediately turns off, it doesn’t even show any networks, I’ve already rebooted, reset the settings and there’s no result for me SAMSUNG phone Galaxy NOTE 2 please help!

• Irina

  Good afternoon, I arrived in Cyprus, I’m trying to log into the wifi network, it doesn’t work, it gives an error: there is no network connection. It offers to connect to the mobile Internet. The free wifi does not automatically connect.

Internet and latest electronic technology are very closely woven into our lives. And sometimes problems with Internet access can ruin all our plans and interfere with our work or leisure. The phone not only helps you stay in touch, but also opens the door from anywhere to the World Wide Web, to the Internet. At the same time, no one is immune from sudden problems, then the question arises: why does the phone not connect to WiFi router? This information also applies to those users who do not know why the tablet does not connect to WiFi.

Let's look at the typical reasons below. It must be said right away that the solution may lie in simple manipulations with the phone. Therefore, apply all the methods described below, without thinking that this will not help in your situation.

What could be the reasons for WiFi not working on a phone or tablet?

First you need to restart your phone and turn it off/on Wi-Fi network on the phone. Then reboot your router(s). If there is still no network, then the problem is different. Another thing that might help is to remove the battery and connect it again, then restart the phone.

The causes of this problem may be the presence of incorrect network or router security settings, as well as the channel operating mode. What errors can we most often see on our device?

• In the connection status we see: “Obtaining an IP address...”, or simply “Connecting...”. But the phone does not connect to the network. That is, you specify the network where you want to connect, but the phone cannot do this.
• Authentication problem (authentication error), or simply the status "Authentication...". Usually in in this case The message “Disconnected” appears, and the phone is still not connected to Wi-Fi.
• The message in the device is “Saved, WPA\WPA2 protected.”
• The phone connects to the router via Wi-Fi, but the Internet does not work and sites do not open in the browser.

What solutions could there be to get your phone or tablet to connect to WiFi?

So, possible options solutions to your problem.

Removing WiFi connection

The first thing I could advise you is to delete the connection that is saved on your phone. To do this, select the network through which you accessed the Internet and click on “Delete” or “Delete this network.” Below in the screenshot you can see what it looks like:

After that, try connecting to this network again.

Reboot the router

Sometimes, if there is a problem connecting not only your phone, but also other devices, you just need to reboot the router. A small note: you don’t just need to unplug and plug in the socket after a second, but unplug the router’s power cable for 10 seconds and only then plug it in again.

You must wait for some time so that there is no power left in the router. Such a circuit is often needed with other devices that are powered by energy. By the way, you can use the button that is on the router itself using the same procedure described above.

Changing the channel in the router

If you haven’t changed any settings and the connection with your router has always been without problems, then you should try changing the Wireless channel. This happens very rarely, but there is a small percentage that this setting can help you.

Where can you change the channel for your Wi-Fi? To do this, you need to go to your router’s settings in the “Wireless” tab and change the channel (Channel), then save the settings, reboot the router and try to connect. If it doesn’t work the first time, repeat the same scheme with other channels.

Check the password you enter when connecting to WiFi

If your phone displays an “Authentication” error, then the problem may be wrong password or in wrong specified settings security.

The first thing you need to do is check the correctness specified password. How to do this, since some users may not be prompted to enter a password? You need to delete your connection and re-enter your password by clicking on your network. Always be careful when entering your password. If you have forgotten your password, you can look it up in the router settings.

Here are articles that will help you with this procedure:

If it's not a password issue, then you need to check your security settings. To do this, set the security type to WPA2. The password must be more than 8 characters and you can try use only numbers.

Saved, WPA\WPA2 protection and changing the password in the router

One of the most common problems is when the phone displays the message “Saved, WPA\WPA2 protected” and at the same time the connection icon may show the presence of a connection, but there is still no Internet in the device.

If the options described above do not help, then you need to check the Wireless mode/speed in the router settings ( wireless network), since the phone may not always support the router's operating mode. To do this, you need to set the network to automatic or mixed mode instead of b, g or n.

If you couldn't fix the problem and you are still faced with the dilemma of why your phone won't connect to WiFi, try changing the encryption/security type that I already mentioned:

• WPA/WPA2
• WPA-PSK

These are the settings on my router:

Enter a new password (key) of 8 characters or more. It is advisable to change the password, as you may have forgotten the password and are entering a non-existent one.

Next - the same scheme: save the settings, reboot the router, delete the connection on the phone and connect by entering New Password. It should be remembered that the new password will need to be specified in other devices that use this router. For example, if you have a laptop or computer at home, you need to reconnect to WiFi by entering the new password that you specified in the router.

Channel width

Change the Channel Width in the router settings. Usually there are several options: Auto, 20MHz and 40MHz. After the change, save and reboot the router.

If there are other options, try using them.

MAC and IP address filter

Make sure the MAC or IP address filter is disabled. If you have activated this function in your router and have not specified which MAC and IP addresses can connect to the routers, then the problem may be in this particular router setting.

Here are the most common reasons why a tablet or phone does not connect to WiFi. I hope one of my tips helps you.

By the way, if you have a problem with WiFi itself, then read the article “”:

Here is an example when a user could not connect to WiFi from an iPad: