I can’t log into the play market, it says there is no connection, what should I do? Why doesn't Play Market work on Android? Tutorial video: Restoring Google Play Market
Quite often, Android device users encounter the error when trying to download content from Play Store. But before that, everything worked perfectly, and authorization in Google was completed.
A similar failure can occur out of the blue or after the next Android system update. There is a problem with mobile package Google services.
The good news is that the fix this error as easy as pie.
Any user, even a beginner, can correct the error described above. To do this, you need to follow three simple steps, each of which, in a separate case, can independently solve your problem.
Method 1: Deleting Google Account
Naturally, we don’t need a complete deletion of your Google account here. It's about about disabling your local Google account on your mobile device.
After performing these steps, the problem may already disappear. If the error is still there, you will have to move on to the next step.
Method 2: Clear Google Play Data
This method involves completely erasing files “accumulated” by the application store Google Play during his work.
Then it is advisable to repeat the steps described in the first step, and only then try to install again the right application. With a high degree of probability, no failure will occur.
Method 3: Uninstall Play Store updates
This method should be used if none of the above options for eliminating the error have brought the desired result. In this case, the problem most likely lies in the Google Play service application itself.
Could work great here rollback Play Market to its original state.
All you need to do now is turn on the Play Store and install the updates again.
The problem should now go away. But if it still continues to bother you, try rebooting your device and repeating all the steps described above again.
Checking date and time
In rare cases, eliminating the error described above comes down to a simple adjustment of the date and time of the gadget. A failure may occur precisely because of incorrectly specified time parameters.
Therefore, it is advisable to enable the setting "Network date and time". This allows you to use time and current date provided by your operator.
In the article we looked at the main ways to resolve the error "You must be signed in to a Google account" when installing an application from the Play Store. If none of the above worked in your case, write in the comments - we’ll try to figure out the problem together.
operating room Android system is by no means sinless. Many smartphones based on it from time to time give out the most various errors, unnerving the user. Perhaps one of the most serious mistakes is related to Play Market. For some owners of portable gadgets, it suddenly stops functioning, although it worked perfectly before. Today's article will try to help you get back to Google life Play.
It is necessary to understand that the client himself Play Market is regular application is not part of the operating system, as some people might think. In this regard, no one is immune from the fact that the client fails. The reasons for this can be completely different.
This program is updated regularly. If you prohibit this process, then soon your client will become obsolete. Partly for some people the Play Market does not work precisely for this reason. Although most often there is still a way to update the application, as a result of which the client’s functionality is restored quite quickly.
But most often the problems are caused by the state of the operating system itself. Some internal processes are interfering with Google Play, which is why a message with an error number is displayed on the screen. It is curious that this number most often means nothing even to an experienced professional who regularly repairs smartphones. In any case, you can get the Play Market to work if you use our guide.
First of all, reboot your device. In many cases, this simple action solves the problem. Proceed to the following steps only if there are no visible changes after the reboot.
Reset Play Market application settings
As mentioned above, the client Google Play is an ordinary application that is preinstalled by the device manufacturer. Therefore, no one will forbid you to reset the client settings if it stops working. This process is no different from resetting any other program. Namely, you need to do the following actions:
Step 1. Go to " Settings».
Step 2. Go to the section " Applications" It may also have the name " Application Manager».
Step 3. Find Play Store in the list and click on it.
Step 4. In the settings window that appears, click on the buttons " Erase data" And " Clear cache».
Usually this method solves the problem. But in some cases even this does not help.
Uninstalling Play Market updates
If the Play Market does not open for you even after deleting all its settings, then you need to try to get rid of all program updates, returning it to its original state. To do this, you need to go to the client settings window described above. In it you should click on the button “ Uninstall updates».
Some time later operating system will eliminate all updates that the Google Play client was receiving. As a result, it will become exactly the same as you launched it immediately after purchasing the smartphone, when you just entered the data from your Google account.
Working with Google Play services
Functioning of Play Market and many others pre-installed applications directly depends on the state of the program " Google Play Services" You will not see its icon in the menu or on the desktop. However, this program launches simultaneously when the smartphone is turned on - it is this program that takes up quite a large amount of space random access memory. If you have problems not only with the Play Market, but also with some other applications, then you can try clearing the Google Play Services settings. To do this, perform the following steps, some of which have already been described above:
Step 1. Go to " Settings».
Step 2. Go to the section called " Application Manager" or " Applications».
Step 3. Click on the program called " Google Play Services».
Step 4. Click on the button Clear cache».
Check the functionality of the Play Market. It is possible that the problem has been resolved.
Working with Google Services Framework
Sometimes problems with the Play Market can arise due to unstable work separate process Google Services Framework . In fact, it cannot be considered separate program, but you can still find it in the Application Manager. So, here you go:
Step 1. Visit " Settings».
Step 2. Go to " Applications" or " Application Manager", depending on the smartphone model.
Step 3. Go to the " All» and click on Google Services Framework.
Step 4. Here click on the buttons " Erase data" And " Clear cache».
That's all. This may well help, although the likelihood of this is not very high.
Other services
In the same “Application Manager” you can find other services on which the operation of the Play Market directly depends. If any of these services are disabled or unstable, you will not be able to download the application, and sometimes you will not even get to Google Play.
Go to the service settings page " Google Accounts", located in the tab " All" Please note that this service is not disabled. If this is indeed the case, then click the " Turn on».
In the same way, check " Download Manager" If it is disabled, then click on the " Turn on».
A malicious application, popularly called a virus, could disable some of these services. That's why we recommend that you read this article about the best antiviruses for Android .
Removing a Google account and restoring it
If all the methods discussed above do not help, then more serious measures will have to be taken. For example, you can try deleting your Google account and then creating a new one. In some cases this really helps.
Here we will not describe in detail the methods for deleting and creating an account. We have already written about what needs to be done for this. Just follow the following links:
Removing applications that block the Play Market
There are special applications that completely block the functioning of the Play Market. If you suspect any of the programs of this, then remove it. In particular, you should eliminate or at least disable Freedom. This app allows you to make in-app purchases for free, but in return it does not allow you to use Google Play. Before deleting a program, do not forget to click on the “” button in its menu. Stop».
But on Freedom removal it won't end. After this you will have to configure the file hosts. To access it you need get root rights. If you have them, then install file manager, capable of getting deep into the system. It could be ES Explorer or less susceptible to advertising Root Browser. Next, launch the file manager and go to the path /system/etc/.
Find the file hosts(it's one of the few that doesn't have an extension) and click on it.
In the case of Root Browser, you will be prompted different types files. Select " Text Document».
Select the application with which you will edit this file. It could be absolutely anyone text editor. In our case, the choice fell on “ Documentation».
Leave in the file only the line that you see in the screenshot. If it is missing, then write it down.
Full reset
If the above steps did not help, then you will have to do a full reset. Our separate article contains detailed instructions, which describes all your actions necessary to complete full reset.
Attention: so you will lose everything user files. Therefore, it will not be superfluous creating a backup copy, so that you can then return music, photos, contacts and documents to your smartphone.
This method does not help only in absolutely incredible cases. If after purchase smartphone Play The Market was functioning, and now its functionality will be restored.
Internet connection and time
Finally, let’s mention a couple more reasons why the Play Market does not start on Android. The first is, no matter how trivial it may sound, the lack of an Internet connection. Check your mobile balance. Also check your internet browser to see if it loads different sites. You can also connect to Wi-Fi networks, usually with her using Play Market is always open.
Another cause of problems with Google Play is incorrectly configured time. Be sure to set your time zone, otherwise Play Market will complain about it. You can also check the box next to the items “ Network time zone" And " Network date and time", in this case the settings will be made automatically.
This problem occurs quite often, and if it has passed you by, then you are very lucky. I have repeatedly encountered various errors and completely non-functional Google Play Market on Android, so I’m sharing personal experience how can I return it to working condition most popular service from the Good Corporation.
So, failures in Google work There are various Play Stores: technical problems on the service side, constant errors, application crashes and complete inoperability. In this instruction I will give several useful tips how to fix it all.
1. Reboot Android
The first step is to restart your device. This usually solves most problems with Google Play. If it doesn't help, move on.
2. Reset Google Play Market settings
For this:
1. Go to settings.
2. Open Applications or Application Manager.
3. Find in Google list Play Store and click on it.
4. In the application settings window, select “Erase data” and “Clear cache”.
I think this should help even more users, but if not, move on.
3. Uninstall Google Play Market updates
We proceed in the same way as in step 2, but now instead of “Erase data” and “Clear cache”, click “Delete updates”.
This will return the Play Market to its original state at the time of installation.
4. Reset Google Play Services app settings
Go to settings again, open “Applications” and find “Google Play Services” in the list. Open it and clear cache and data as well.
5. Clear Google Services Framework cache and data
Go to Settings → Applications → All tab. Select "Google Services Framework". Click "Erase data" and "Clear cache".
6. Google Accounts app is disabled
Go to Settings → Applications → All tab. Select Google Accounts. If this application will be disabled, enable it.
7. Enable "Download Manager"
In the applications section, swipe left to go to the “All” tab and open “Download Manager”. If you have it disabled, click "Enable".
If it is already activated and previous tips didn't help and Google Play doesn't work, move on.
8. Delete your Google account and restore it
You can find out more about this in the instructions: . There, in step 6, select “Delete account”.
9. Applications blocking the Google Play Market
Some programs may block work Play Marketa. For example, the well-known Freedom application, which allows you to make in-game purchases for free, can interfere normal operation to the store Google applications.
10. Set up the “hosts” file
If you have the application installed, then this item is just for you.
This method requires root rights. You can get them using the following instructions:
First, disable the Freedom application (in the program menu, select “Stop”), and only then delete it.
After that, install the application or . Then find along the way /system/etс/“hosts” file, open it with a text editor and leave only this line (if not, write it):
127.0.0.1 localhost
Save your changes. After this, restart your Android gadget.
11. Hard Reset Android
This is the most radical method which will delete all data from internal storage. The data on the memory card will remain intact. Full instructions on our website: (follow the link, you need the second method from the article).
This advice will definitely help, so don’t be afraid - it can also be used. The main thing is to create it before backup copy systems. Read how to do this in paragraph 6 of these instructions.
After this, at the first start, you will be able to restore all data from the previously created backup (backup).
12. Check your Internet connection
Check your network connection. If not a single site opens in the browser, reboot the router and correctly.
13. Set the correct time (error “No connection”)
If the error “No connection” occurs, although the Internet is working, then this point in our instructions should help you.
You put right time and enter the correct time zone. It's best to keep these settings in sync with your network. To do this, go to “Settings” → “Date and Time” and check the box next to “Network Date and Time” and “Network Time Zone”.
14. Google IP Blocking
UPD 04/23/2018 After Telegram was banned in Russia, Roskomnadzor blocked more than 18 million Google IP addresses, which is why many users had problems connecting to the company’s services, including the Play Market.
To restore access to the app store on Android, use . Since Google Play does not open, you will have to download a VPN client (for example,
Users of Android devices quite often encounter problems when opening the Play Market application. In some cases Play app Market may refuse to launch, citing “no connection.”
If the Play Market also does not work for you and a message appears about a missing connection, then this article should help you. Here we will talk about why the Play Market may not work and what to do in such a situation.
Why doesn't Play Market work?
There are quite a few reasons why the Play Market may not work. But, in most cases, users encounter only a few of the most popular reasons for this problem, these are:
- Lack of internet. If there is no Internet access, the Play Market will not work. Also, the Play Market may not work if your Internet speed is too low or your Internet connection is not stable. This sometimes happens when using a GPRS connection.
- Problems with the hosts file. The hosts file is used to correlate the IP addresses of servers and their symbolic names. When installing some applications this file may be edited, which may cause your Play Market to stop working.
- Invalid time and date. Another common problem is incorrect time settings. If your Android device says wrong time or date, then the Play Market will not work.
- Application hangs. The Play Market application may simply freeze and refuse to work.
- The Play Market service really doesn't work. This happens extremely rarely, but rule it out this option also not possible.
What to do if the Play Market does not work
If you are faced with the fact that the Play Market does not work for you, then first you need to check the availability of the Internet. Open your browser and try to load a website. You can also perform a speed test using Speed apps Test. If there is no access to the Internet, then you need to solve this problem and then try to launch the Play Market.
If you have access to the Internet, then the next step is to reboot Android devices. This way you can exclude everything possible problems related to freezing of the Play Market itself or other applications. After rebooting, try logging into the Play Market again. It is likely that this time everything will work fine. If after the reboot nothing has changed, then we offer you 3 ways to solve this problem.
Method number 1. Correct the hosts file.
Enough common cause The Play Market error “no connection” occurs due to incorrect entries in the hosts file. If you have ROOT rights, then you can open hosts and fix it, this is done something like this:
- Launch the file manager. For example, you can use Root Explorer or ES Explorer;
- Go to the System folder, then to the ets folder;
- Make a backup copy of the hosts file by copying it to a memory card or any other user folder;
- Click on the hosts file and hold it until the context menu opens;
- IN context menu select “Edit”;
- In the hosts file that opens, delete all lines except “127.0.0.1 localhost”;
- Save the changes and restart your Android device;
If the reason for the lack of connection in the Play Store was due to an incorrect hosts file, then after a reboot everything should work.
Method number 2. Correct the time and date.
Another common reason for a lack of connection in the Play Store is an incorrect date or time. In order to fix this problem you need to do the following:
Method number 3. Clear the application cache.
Problems with the cache can also cause the Play Market to report a lack of connection. To fix this issue follow these steps:
If the reason for the lack of connection in the Play Market was in the cache, then after a reboot the Play Market should start working normally.
Problems with Google Play using wireless network may be caused by problems with the network itself or difficulties with the application. Used for troubleshooting step-by-step diagnostics connections and Play Market functions. In most cases the most quick way Troubleshooting: Connect to another Wi-Fi access point.
Solving connection problems
If you're having trouble using Google Play, check your Wi-Fi connection. To do this, try accessing sites via mobile browser. If pages are not loading, close your current connection. After that, connect to your Wi-Fi again and try to access the Internet. Repetition of the error indicates problems with Internet access on the router you are using.
Restart your router and connect to Wi-Fi again. To completely reset settings, use the “Forget network” function in the Android smartphone interface. When connecting, you will need to enter the password again. IN hidden networks you also need to enter the SSID (set in the router settings Wi-Fi name).
Note! If the router is rebooted and re-entry account information is unsuccessful, contact your Internet Service Provider to resolve access issues.
Updating authorization data
The reason for the inability to enter the Market may also be problems with Google account. For example, if you changed your account password and did not specify new settings on your phone. In this case, go to the “Settings -> Accounts” menu and select the first item - account Google.
Open the options menu and select the “Delete account” line. The system will ask for confirmation before performing the selected action. Click “Yes” in the pop-up window and wait until all information associated with the selected entry is erased. In the future, you can add the same account again by specifying the address Email and password. All parameters that were saved in cloud storage, will be restored.
Important! Before deleting, check what information will be saved and what data will be lost forever. If necessary, back up important data.
Tutorial video: Restoring Google Play Market
Other ways to restore operation
Go to the settings of the required utility (the “About the application” item in the options installed programs). In the interface that opens, click “Erase data”, and then click the “Clear cache” button. Try logging into the application again.
Sometimes Play Market servers are unavailable for all users. This fault is not related to the smartphone settings or the Wi-Fi connection used. Make sure that there are access problems Google services are global in nature, you can log in through another device or another network.
Advice! If access difficulties are repeated across different providers, as well as different smartphones or tablets, please try to sign in later.
Read also:
Creation wireless bridge WiFi
How to fix spontaneous computer reboots with your own hands
10 main ways to check and restore Wi-Fi work on TV